Each month we publish a themed deep-dive report covering a specific government service area. Reports combine our survey data, scraped commentary analysis, department profiles, and governance pattern identification.
Live tracking of the Albanese Government's 11 strategic pillars — sentiment temperature, commitment delivery status, and public opinion analysis across cost of living, healthcare, housing, education, energy, defence, immigration, digital, aged care, NDIS, and workplace reform.
Measuring the gap between citizen expectations and government delivery across digital services, AI adoption, cyber security, and service innovation — covering federal and all 8 state/territory jurisdictions.
Mapping the state of AI across Australian government — adoption rates, public trust, regulation, workforce capability, healthcare AI, state programs, and international benchmarks. The defining finding: government is racing ahead while public trust is at rock bottom.
Measuring how Australians experience government services — satisfaction, ease, trust, and the gap between world-class strategy and ground-level delivery across state portals, federal services, digital standards, and omnichannel channels.
Centring the lived experiences of Australian citizens across 8 policy areas — cost of living, housing, healthcare, aged care, NDIS, education, Centrelink, and government trust. Over 40 direct citizen voices revealing the gap between announcements and reality.
March 2026
How citizens and businesses experience submitting data to government — examining the ATO, Services Australia, ASIC, Home Affairs, and state equivalents across all 8 jurisdictions.
4,500
Survey Respondents24
Departments Covered12,000
Commentary Items67% of citizens report frustration with government form complexity
Average form completion time: 47 minutes (up from 32 minutes in 2024)
myTax achieves 94% completion rate — the gold standard
3 governance patterns identified: Digital Transformation, Forms Burden, Cross-Agency Coordination
International comparison: Estonia's 'once-only' principle saves citizens 820 hours annually
Full Analysis Locked
Detailed analysis, department breakdowns, governance patterns, global comparisons, and recommendations are available in the full report.
Examining the gap between metro and regional healthcare delivery across all jurisdictions.
A deep dive into visa processing times, citizenship ceremonies, and border operations.
Assessing the quality of disability service providers and NDIA oversight effectiveness.