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COHORT

Veterans & Defence Families

~581,000 living veterans + ~60,000 ADF + families
~2.3% (veterans) of population

Current and former ADF members and their families. Higher rates of physical injury, mental ill-health and suicide than the general population.

KEY ADVOCACY ORGANISATIONS

RSL Australia
Open Arms
Soldier On
Mates4Mates
DVA Veterans' Advocacy Service
Where the pressure shows up

Sentiment 0-100 (lower = more pressure). Click an area to see how every cohort fares there.

Day in the life

Current and former ADF members and their families. ~581,000 living veterans plus ~60,000 serving ADF and their families.

Framing

Veterans carry higher rates of physical injury, mental ill-health and suicide than the general population. The Royal Commission into Defence and Veteran Suicide documented systemic failures in transition, claims processing and family support. The signature problems are claim opacity, transition pace, and a service-system designed around individuals when service is a family experience.

Day in the life — three sub-cohorts

Recently separated (year 1–3)

Morning. Wakes early — service-rhythm holds. PTSD or pain symptom check. Mid-morning. GP appointment paid via DVA White Card (claim status checked weekly). Lunch. Open Arms session online or in-person. Afternoon. Job search or study (Workforce Australia, transition study). Evening. Family adjustment — kids' new school routines, spouse's new job.

Established veteran (5+ years post)

Morning. Work — civilian career somewhat established or business owner. Mid-morning. Possibly DVA review appointment, GP for chronic injury. Evening. RSL / Soldier On / Mates4Mates / Invictus pathway training.

Currently serving (and family)

Morning. Base routine. Family on the move; spouse possibly in 4th career-change. Day. Operations or training. Family at home navigating new schools. Evening. Limited family time during ops; intense in dwell.

Top activities by life area

AreaWhat they do
HomeDHA leasing; first-home with DHOAS; downsizing post-service
MoneyDVA payments; military super; SRCA/MRCA
HealthDVA Gold/White Card; Open Arms; physio
FamilySpouse career; kids' schools; reservist/family balance
WorkCivilian transition; resume translation; small business
TransportDVA medical-travel; vehicle modifications
LearningTAFE re-skilling; vet tertiary training
CommunityRSL; sport (Invictus); peer groups
SafetyMilitary-justice carryover; veteran-specific FDV
DigitalMyService portal; multi-system handoffs

Pain points

  1. DVA claim wait times and opacity.
  2. Family secondary trauma and lack of family-side mental-health support.
  3. Transition timeline too short; civilian-skills translation absent.
  4. Veteran homelessness and DHOAS subsidy lag.
  5. Identity loss + isolation post-service.
  6. Multi-system digital handoffs that exhaust people already exhausted.

Key life events

Sources

  • Royal Commission into Defence and Veteran Suicide — final report and submissions
  • DVA annual reports and claims data
  • Open Arms; RSL Australia; Soldier On; Mates4Mates
  • ADF transition surveys
  • AIHW veteran-suicide indicators
What they need from government
  • One transition coach who actually owns the cross-system handoff for 12 months.
  • Real-time DVA claim status with named case-officer.
  • Open-Arms-style mental-health support extended to immediate family by default.
  • Index DHOAS to actual loan rates.
  • Spouse-portable career across departments.
What people are saying

"They're sending 1,000 automated letters a week demanding evidence of ongoing eligibility. It feels like we're being audited for daring to need help."

Disability advocate (Citizen Voice 2025, NDIS — same dynamic well-documented in DVA claims)

"I was fine in uniform. Six months out, I didn't know who I was."

"Our family has done five postings. I've had four jobs and three university enrolments. None of them stuck."

Departments serving this cohort

Compensation; Gold/White Card; Open Arms

Service careers; transition support; DHA

Veteran services oversight

Mental-health support

Ideas built for this cohort

Life events this cohort is most affected by