Veterans Affairs

Tell-Us-Once for life events

When someone dies, the family notifies one agency and it flows to all of them (ATO, Medicare, Centrelink, DVA, state government). One form, not twelve. Start with a pilot between two agencies.

Veteran claims wait-time public dashboard

Veteran claims wait-time public dashboard How: DVA publishes wait times by claim type monthly. Outcome: Operationalises the $800M Royal Commission response.

Veteran advocacy workforce funding boost

Veteran advocacy workforce funding boost How: Expand existing free veteran advocacy program. Outcome: Advocacy workforce is the binding constraint on claim processing.

Plain-language service pages and proactive status updates

Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.

Single front door for life-event based services

Bundle services around life events so citizens can complete related steps across agencies in one journey.

Procurement lessons library for repeat purchases

Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.

Portfolio delivery office for major investments

Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.

KPI evidence register with named owners

Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.