{ "entity_id": "B-002218", "folder": "eSafety-Commissioner", "name": "eSafety Commissioner", "type": "Statutory Body", "jurisdiction": "Commonwealth", "portfolio": "Infrastructure, Transport, Regional Development, \r\nCommunications, Sport and the Arts", "website": "http://www.esafety.gov.au", "data_status": "rich", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": true, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 15, "n_kpi_targets": 8, "n_kpi_results": 8, "n_outcomes": 1, "verified_own_data": true }, "strategy_profile": { "status": "published", "confidence": "high", "summary": "The ACMA contributes to maximising the economic and social benefits of communications infrastructure, content and services for Australia. We do this by maintaining, enforcing, and improving regulation to drive industry performance and protect consumers; managing public resources to enable industry to deliver services to the community.", "official_site_url": "http://www.esafety.gov.au", "source_documents": [ { "type": "annual_report", "title": "Annual Report 2024-25 (PDF, 10.55MB)", "url": "http://www.esafety.gov.au/sites/default/files/2025-10/ACMA-eSafety-annual-report-2024-25.pdf", "period": "2024-25", "confidence": "high" }, { "type": "annual_report", "title": "Annual Report 2023-24 (PDF, 8.7MB)", "url": "http://www.esafety.gov.au/sites/default/files/2024-10/ACMA-eSafety-annual-report-2023-24.pdf", "period": "2023-24", "confidence": "high" }, { "type": "annual_report", "title": "Annual Report 2022-2023 (PDF, 6.3MB)", "url": "http://www.esafety.gov.au/sites/default/files/2023-10/ACMA-and-eSafety-Commissioner-annual-report-2022-23.pdf", "period": "2022-23", "confidence": "high" }, { "type": "annual_report", "title": "Annual Report 2021-2022 (PDF, 9.95MB)", "url": "http://www.esafety.gov.au/sites/default/files/2022-10/ACMA%20and%20eSafety%20annual%20report%202021-22.pdf", "period": "2021-22", "confidence": "high" }, { "type": "annual_report", "title": "Annual Report 2020-2021 (PDF, 12.81MB)", "url": "http://www.esafety.gov.au/sites/default/files/2021-10/ACMA%20and%20eSafety%20annual%20report%202020-21_0.pdf", "period": "2020-21", "confidence": "high" }, { "type": "corporate_plan", "title": "Corporate plan 2025-26 (PDF, 2.65MB)", "url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf", "period": "2025-26", "confidence": "high" }, { "type": "corporate_plan", "title": "Corporate plan 2024-25 (PDF, 3.73MB)", "url": "http://www.esafety.gov.au/sites/default/files/2024-07/ACMA-and-eSafety-corporate-plan2024-25.pdf", "period": "2024-25", "confidence": "high" }, { "type": "corporate_plan", "title": "Corporate plan 2023-24 (PDF, 7.06MB)", "url": "http://www.esafety.gov.au/sites/default/files/2023-07/Corporate%20plan%202023-24.pdf", "period": "2023-24", "confidence": "high" }, { "type": "corporate_plan", "title": "Corporate plan 2022-23 (PDF, 4.04MB)", "url": "http://www.esafety.gov.au/sites/default/files/2022-08/eSafety%20Commissioner%20Corporate%20Plan%202022-23.pdf", "period": "2022-23", "confidence": "high" }, { "type": "strategie", "title": "Reconciliation Action Plan", "url": "https://www.esafety.gov.au/sites/default/files/2024-01/eSafety-ACMA-Reconciliation-Action-Plan-23-25.pdf", "period": "2024", "confidence": "medium" }, { "type": "strategie", "title": "eSafety Strategy 2022-25 (PDF, 10.25MB)", "url": "http://www.esafety.gov.au/sites/default/files/2022-08/eSafety%20Strategy%202022-25.pdf", "period": "2022", "confidence": "medium" }, { "type": "strategie", "title": "eSafety Strategy 2019-2022 (PDF, 4.59MB)", "url": "http://www.esafety.gov.au/sites/default/files/2022-08/eSafety%20Strategy%20Plan.pdf", "period": "2022", "confidence": "medium" }, { "type": "strategie", "title": "Adult cyber abuse quick guide (PDF, 198.38KB)", "url": "http://www.esafety.gov.au/sites/default/files/2024-05/Adult-cyber-abuse-quick-guide.pdf", "period": "2024", "confidence": "medium" } ], "purpose": { "text": "The ACMA contributes to maximising the economic and social benefits of communications infrastructure, content and services for Australia. We do this by maintaining, enforcing, and improving regulation to drive industry performance and protect consumers; managing public resources to enable industry to deliver services to the community.", "source_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf", "source_page": 19, "source_deep_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf#page=19" }, "vision": { "text": "A connected, informed and entertained Australia", "source_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf", "source_page": 10, "source_deep_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf#page=10" }, "strategic_priorities": [ { "title": "Support First Nations Australians' and Closing the Gap targets", "description": "Support First Nations Australians' and Closing the Gap targets", "source_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf", "source_page": 11, "source_deep_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf#page=11" }, { "title": "Advance the Net Zero by 2050 commitment", "description": "Advance the Net Zero by 2050 commitment", "source_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf", "source_page": 11, "source_deep_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf#page=11" }, { "title": "Strengthen cooperation across the Indo-Pacific region", "description": "Strengthen cooperation across the Indo-Pacific region", "source_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf", "source_page": 11, "source_deep_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf#page=11" } ], "values": [ { "name": "Transparency", "description": "", "source_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf", "source_page": null }, { "name": "Responsiveness", "description": "", "source_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf", "source_page": null }, { "name": "Integrity", "description": "", "source_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf", "source_page": null }, { "name": "Collaboration", "description": "", "source_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: A communications and media environment that balances the needs of industry and the Australian community through regulation, education and advice", "description": "The ACMA’s 2024–25 PBS sets out the resources allocated to the ACMA by government to deliver Outcome 1 and the 2 programs that contribute to it.", "activities": [ "Communications regulation, planning and licensing", "Consumer safeguards, education and information" ], "source_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf", "source_page": 23, "source_deep_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf#page=23" } ], "performance_measures": [ { "code": "CCE01", "measure": "Proportion of adult cyber abuse complaints where action is taken", "target": "At least 80%", "latest_result": "Target met", "status": "Achieved", "target_source_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf", "target_source_page": 81, "result_source_url": "http://www.esafety.gov.au/sites/default/files/2025-10/ACMA-eSafety-annual-report-2024-25.pdf", "result_source_page": 200 }, { "code": "CCE02", "measure": "Proportion of cyberbullying complaints where action is taken", "target": "At least 80%", "latest_result": "Target met", "status": "Achieved", "target_source_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf", "target_source_page": 81, "result_source_url": "http://www.esafety.gov.au/sites/default/files/2025-10/ACMA-eSafety-annual-report-2024-25.pdf", "result_source_page": 200 }, { "code": "CCE03", "measure": "Proportion of image-based abuse complaints where action is taken", "target": "At least 80%", "latest_result": "Target met", "status": "Achieved", "target_source_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf", "target_source_page": 81, "result_source_url": "http://www.esafety.gov.au/sites/default/files/2025-10/ACMA-eSafety-annual-report-2024-25.pdf", "result_source_page": 200 }, { "code": "CCE04", "measure": "Proportion of critical Online Content Scheme investigations actioned within two business days", "target": "At least 90%", "latest_result": "Target met", "status": "Achieved", "target_source_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf", "target_source_page": 81, "result_source_url": "http://www.esafety.gov.au/sites/default/files/2025-10/ACMA-eSafety-annual-report-2024-25.pdf", "result_source_page": 200 }, { "code": "CCE05", "measure": "Australians are protected from illegal and restricted online content compliance through compliance with industry activities codes or standards undertaken", "target": "At least 10", "latest_result": "Target met", "status": "Achieved", "target_source_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf", "target_source_page": 83, "result_source_url": "http://www.esafety.gov.au/sites/default/files/2025-10/ACMA-eSafety-annual-report-2024-25.pdf", "result_source_page": 200 }, { "code": "CCE06", "measure": "Publication of transparency summaries in relation to responses received to reporting notices or information requests under the Basic Online Safety Expectations", "target": "At least 2", "latest_result": "Target met", "status": "Achieved", "target_source_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf", "target_source_page": 83, "result_source_url": "http://www.esafety.gov.au/sites/default/files/2025-10/ACMA-eSafety-annual-report-2024-25.pdf", "result_source_page": 200 }, { "code": "CCE07", "measure": "Implementation of the social media minimum age requirements for Australian children under the age of 16", "target": "Promote, monitor and enforce compliance", "latest_result": "Promote, monitor and enforce compliance", "status": "Achieved", "target_source_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf", "target_source_page": 83, "result_source_url": "http://www.esafety.gov.au/sites/default/files/2025-10/ACMA-eSafety-annual-report-2024-25.pdf", "result_source_page": 200 }, { "code": "CCE08", "measure": "Positive safety interventions have been taken by online safety providers in response to eSafety’s regulatory activities", "target": "Maintain", "latest_result": "Target met", "status": "Achieved", "target_source_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf", "target_source_page": 83, "result_source_url": "http://www.esafety.gov.au/sites/default/files/2025-10/ACMA-eSafety-annual-report-2024-25.pdf", "result_source_page": 200 } ], "document_alignment_terms": { "must_support": [ "The ACMA contributes to maximising the economic and social benefits of communications infrastructure, content and services for Australia. We do this by maintaining, enforcing, and ", "A connected, informed and entertained Australia", "Support First Nations Australians' and Closing the Gap targets", "Advance the Net Zero by 2050 commitment", "Strengthen cooperation across the Indo-Pacific region" ], "watch_terms": [ "Proportion of adult cyber abuse complaints where action is taken", "Proportion of cyberbullying complaints where action is taken", "Proportion of image-based abuse complaints where action is taken", "Proportion of critical Online Content Scheme investigations actioned within two business days", "Australians are protected from illegal and restricted online content compliance through compliance with industry activities codes or standards undertaken", "Publication of transparency summaries in relation to responses received to reporting notices or information requests under the Basic Online Safety Expectations", "Implementation of the social media minimum age requirements for Australian children under the age of 16", "Positive safety interventions have been taken by online safety providers in response to eSafety’s regulatory activities" ], "avoid_claiming_without_evidence": [] }, "review_note": "" }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": "A connected, informed and entertained Australia", "vision_source_page": 10, "purposes": "The ACMA contributes to maximising the economic and social benefits of communications infrastructure, content and services for Australia. We do this by maintaining, enforcing, and improving regulation to drive industry performance and protect consumers; managing public resources to enable industry to deliver services to the community.", "purposes_source_page": 19, "how_we_deliver": "We achieve our purpose by fostering a communications and media environment that balances the needs of industry and the Australian community through regulation, education and advice.", "how_we_deliver_source_page": 7, "government_priorities": [ { "text": "Support First Nations Australians' and Closing the Gap targets", "source_page": 11 }, { "text": "Advance the Net Zero by 2050 commitment", "source_page": 11 }, { "text": "Strengthen cooperation across the Indo-Pacific region", "source_page": 11 } ], "outcomes": [ { "name": "Outcome 1: A communications and media environment that balances the needs of industry and the Australian community through regulation, education and advice", "description": "The ACMA’s 2024–25 PBS sets out the resources allocated to the ACMA by government to deliver Outcome 1 and the 2 programs that contribute to it.", "key_activities": [ "Communications regulation, planning and licensing", "Consumer safeguards, education and information" ], "source_page": 23 } ], "values": [ "Transparency", "Responsiveness", "Integrity", "Collaboration" ], "values_framework_name": "Principles of regulator best practice", "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Proportion of adult cyber abuse complaints where action is taken", "target": "At least 80%", "source_page": 81 }, { "code": "CCE02", "measure": "Proportion of cyberbullying complaints where action is taken", "target": "At least 80%", "source_page": 81 }, { "code": "CCE03", "measure": "Proportion of image-based abuse complaints where action is taken", "target": "At least 80%", "source_page": 81 }, { "code": "CCE04", "measure": "Proportion of critical Online Content Scheme investigations actioned within two business days", "target": "At least 90%", "source_page": 81 }, { "code": "CCE05", "measure": "Australians are protected from illegal and restricted online content compliance through compliance with industry activities codes or standards undertaken", "target": "At least 10", "source_page": 83 }, { "code": "CCE06", "measure": "Publication of transparency summaries in relation to responses received to reporting notices or information requests under the Basic Online Safety Expectations", "target": "At least 2", "source_page": 83 }, { "code": "CCE07", "measure": "Implementation of the social media minimum age requirements for Australian children under the age of 16", "target": "Promote, monitor and enforce compliance", "source_page": 83 }, { "code": "CCE08", "measure": "Positive safety interventions have been taken by online safety providers in response to eSafety’s regulatory activities", "target": "Maintain", "source_page": 83 } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Proportion of adult cyber abuse complaints where action is taken", "result": "Target met", "status": "Achieved", "source_page": 200 }, { "code": "CCE02", "measure": "Proportion of cyberbullying complaints where action is taken", "result": "Target met", "status": "Achieved", "source_page": 200 }, { "code": "CCE03", "measure": "Proportion of image-based abuse complaints where action is taken", "result": "Target met", "status": "Achieved", "source_page": 200 }, { "code": "CCE04", "measure": "Proportion of critical Online Content Scheme investigations actioned within two business days", "result": "Target met", "status": "Achieved", "source_page": 200 }, { "code": "CCE05", "measure": "Australians are protected from illegal and restricted online content compliance through compliance with industry activities codes or standards undertaken", "result": "Target met", "status": "Achieved", "source_page": 200 }, { "code": "CCE06", "measure": "Publication of transparency summaries in relation to responses received to reporting notices or information requests under the Basic Online Safety Expectations", "result": "Target met", "status": "Achieved", "source_page": 200 }, { "code": "CCE07", "measure": "Implementation of the social media minimum age requirements for Australian children under the age of 16", "result": "Promote, monitor and enforce compliance", "status": "Achieved", "source_page": 200 }, { "code": "CCE08", "measure": "Positive safety interventions have been taken by online safety providers in response to eSafety’s regulatory activities", "result": "Target met", "status": "Achieved", "source_page": 200 } ], "_source_urls": { "annual_report_url": "http://www.esafety.gov.au/sites/default/files/2025-10/ACMA-eSafety-annual-report-2024-25.pdf", "corporate_plan_url": "http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf" } }, "ideas": [ { "entity_id": "B-002218", "entity_name": "eSafety Commissioner", "folder_name": "eSafety-Commissioner", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "Table 2: 2023–24 targets mapped to 2024–25 performance measures\n2024–25 corporate plan performance\n2023–24 corporate plan target\nmeasures\n1.1.1 Performance measure 1.1\n1.1.2 Discontinued – refer Table 1 above\n1.1.3 Performance measure 1.2\n1.1.4 Performance measure 1.3\n1.1.5 Performance measure 1.4\n1.2.1 Performance measure 2.1\n1.2.2 Discontinued – refer Table 1 above\n1.3.1 Performance measure 3.1\n1.3.2 Performance measure 3.2\n1.3.3 Performance measure 3.3\n2.1.1 Performance measure 4.1\n2.1.2 Performance measure 4.2\n2.1.3 Performance measure 4.3\n2.1.4 Performance measure 4.4\n2.1.5 Discontinued – refer Table 1 above\n2.2.1 Performance measure 5.1\n2.2.2 Performance measure 5.2\n2.2.3 Performance measure 5.3\n2.2.4 Performance measure 5.4\n2.3.1 Discontinued – refer Table 1 above\n2.3.2 Discontinued – refer Table 1 above\n40 ACMA and eSafety corporate plan 2024–25", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "corporate-plans/2024-25.pdf (http://www.esafety.gov.au/sites/default/files/2024-07/ACMA-and-eSafety-corporate-plan2024-25.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-002218", "entity_name": "eSafety Commissioner", "folder_name": "eSafety-Commissioner", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "Table 2: 2023–24 targets mapped to 2024–25 performance measures\n2024–25 corporate plan performance\n2023–24 corporate plan target\nmeasures\n1.1.1 Performance measure 1.1\n1.1.2 Discontinued – refer Table 1 above\n1.1.3 Performance measure 1.2\n1.1.4 Performance measure 1.3\n1.1.5 Performance measure 1.4\n1.2.1 Performance measure 2.1\n1.2.2 Discontinued – refer Table 1 above\n1.3.1 Performance measure 3.1\n1.3.2 Performance measure 3.2\n1.3.3 Performance measure 3.3\n2.1.1 Performance measure 4.1\n2.1.2 Performance measure 4.2\n2.1.3 Performance measure 4.3\n2.1.4 Performance measure 4.4\n2.1.5 Discontinued – refer Table 1 above\n2.2.1 Performance measure 5.1\n2.2.2 Performance measure 5.2\n2.2.3 Performance measure 5.3\n2.2.4 Performance measure 5.4\n2.3.1 Discontinued – refer Table 1 above\n2.3.2 Discontinued – refer Table 1 above\n40 ACMA and eSafety corporate plan 2024–25", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "corporate-plans/2024-25.pdf (http://www.esafety.gov.au/sites/default/files/2024-07/ACMA-and-eSafety-corporate-plan2024-25.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-002218", "entity_name": "eSafety Commissioner", "folder_name": "eSafety-Commissioner", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "[Page 37]\nPerformance measure 1.3: The ACMA’s communications infrastructure compliance\nactivities are informed by a risk-based assessment of harm\n2025–26 2026–27 2027–28 2028–29\nCompliance priorities Compliance priorities Compliance priorities Compliance priorities\nare informed are informed are informed are informed\nby a risk-based by a risk-based by a risk-based by a risk-based\nassessment of harm assessment of harm assessment of harm assessment of harm\nDescription\nCommunications infrastructure compliance activities include our efforts to deliver effective\ncompliance and, where necessary, targeted enforcement.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "corporate-plans/2025-26.pdf (http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-002218", "entity_name": "eSafety Commissioner", "folder_name": "eSafety-Commissioner", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "[Page 37]\nPerformance measure 1.3: The ACMA’s communications infrastructure compliance\nactivities are informed by a risk-based assessment of harm\n2025–26 2026–27 2027–28 2028–29\nCompliance priorities Compliance priorities Compliance priorities Compliance priorities\nare informed are informed are informed are informed\nby a risk-based by a risk-based by a risk-based by a risk-based\nassessment of harm assessment of harm assessment of harm assessment of harm\nDescription\nCommunications infrastructure compliance activities include our efforts to deliver effective\ncompliance and, where necessary, targeted enforcement.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "corporate-plans/2025-26.pdf (http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-002218", "entity_name": "eSafety Commissioner", "folder_name": "eSafety-Commissioner", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "Key activity 2: Build consumer trust in the use of communications content\nand services\nPerformance objective 4: The ACMA’s activities contribute to Australians having\nconfidence in the content and services available to them\nPerformance measure 4.1 Australians’ usage of communications services\nPerformance measure 4.2 The NSER data checking service is available to the wagering\nindustry 99.95% or more of the time for the year\nPerformance measure 4.3 The DNCR is available to the Australian public 99.5% or more\nof the time\nPerformance measure 4.4 Investigations undertaken are completed within target\ntimeframes\nPerformance measure 4.5 Communications content and services compliance activities\nare informed by a risk-based assessment of harm\nPerformance objective 5: The ACMA’s regulatory activities contribute to Australians\nhaving access to diverse media content and services", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "corporate-plans/2025-26.pdf (http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-002218", "entity_name": "eSafety Commissioner", "folder_name": "eSafety-Commissioner", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "Key activity 2: Build consumer trust in the use of communications content\nand services\nPerformance objective 4: The ACMA’s activities contribute to Australians having\nconfidence in the content and services available to them\nPerformance measure 4.1 Australians’ usage of communications services\nPerformance measure 4.2 The NSER data checking service is available to the wagering\nindustry 99.95% or more of the time for the year\nPerformance measure 4.3 The DNCR is available to the Australian public 99.5% or more\nof the time\nPerformance measure 4.4 Investigations undertaken are completed within target\ntimeframes\nPerformance measure 4.5 Communications content and services compliance activities\nare informed by a risk-based assessment of harm\nPerformance objective 5: The ACMA’s regulatory activities contribute to Australians\nhaving access to diverse media content and services", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "corporate-plans/2025-26.pdf (http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-002218", "entity_name": "eSafety Commissioner", "folder_name": "eSafety-Commissioner", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "[Page 37]\nPerformance measure 1.3: The ACMA’s communications infrastructure compliance\nactivities are informed by a risk-based assessment of harm\n2025–26 2026–27 2027–28 2028–29\nCompliance priorities Compliance priorities Compliance priorities Compliance priorities\nare informed are informed are informed are informed\nby a risk-based by a risk-based by a risk-based by a risk-based\nassessment of harm assessment of harm assessment of harm assessment of harm\nDescription\nCommunications infrastructure compliance activities include our efforts to deliver effective\ncompliance and, where necessary, targeted enforcement.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "corporate-plans/2025-26.pdf (http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-002218", "entity_name": "eSafety Commissioner", "folder_name": "eSafety-Commissioner", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "[Page 37]\nPerformance measure 1.3: The ACMA’s communications infrastructure compliance\nactivities are informed by a risk-based assessment of harm\n2025–26 2026–27 2027–28 2028–29\nCompliance priorities Compliance priorities Compliance priorities Compliance priorities\nare informed are informed are informed are informed\nby a risk-based by a risk-based by a risk-based by a risk-based\nassessment of harm assessment of harm assessment of harm assessment of harm\nDescription\nCommunications infrastructure compliance activities include our efforts to deliver effective\ncompliance and, where necessary, targeted enforcement.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "corporate-plans/2025-26.pdf (http://www.esafety.gov.au/sites/default/files/2025-08/ACMA-and-eSafety-corporate-plan-2025-26.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-002218", "entity_name": "eSafety Commissioner", "folder_name": "eSafety-Commissioner", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "Performance measure 1.1: The spectrum management work program is informed by\nACMA’s consultation with spectrum users, industry and government\n2024–25 2025–26 2026–27 2027–28\nStakeholder Stakeholder Stakeholder Stakeholder\nconsultation milestones consultation milestones consultation milestones consultation milestones\nachieved achieved achieved achieved\nProgress reports Progress reports Progress reports Progress reports\npublished published published published\nDescription\nOur plans to manage spectrum are published yearly in the five-year spectrum outlook (FYSO), which\nincludes our annual work program.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "corporate-plans/2024-25.pdf (http://www.esafety.gov.au/sites/default/files/2024-07/ACMA-and-eSafety-corporate-plan2024-25.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-002218", "entity_name": "eSafety Commissioner", "folder_name": "eSafety-Commissioner", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "Performance measure 1.1: The spectrum management work program is informed by\nACMA’s consultation with spectrum users, industry and government\n2024–25 2025–26 2026–27 2027–28\nStakeholder Stakeholder Stakeholder Stakeholder\nconsultation milestones consultation milestones consultation milestones consultation milestones\nachieved achieved achieved achieved\nProgress reports Progress reports Progress reports Progress reports\npublished published published published\nDescription\nOur plans to manage spectrum are published yearly in the five-year spectrum outlook (FYSO), which\nincludes our annual work program.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "corporate-plans/2024-25.pdf (http://www.esafety.gov.au/sites/default/files/2024-07/ACMA-and-eSafety-corporate-plan2024-25.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-002218", "entity_name": "eSafety Commissioner", "folder_name": "eSafety-Commissioner", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "1, 3 and 5)\nAdministered total 50 - 50\nDepartmental expenses\nDepartmental appropriation1 47,810 45,383 2,427\nExpenses not requiring appropriation in the Budget year2 3,101 8,500 (5,399)\nDepartmental total 50,911 53,883 (2,973)\nTotal expenses for Program 1.1 50,961 53,883 (2,923)\nProgram 1.2: Consumer safeguards, education and information\nAdministered expenses\nSpecial appropriations 300 0 300\nAdministered total 300 0 300\nDepartmental expenses\nDepartmental appropriation1 50,655 48,064 2,591\nExpenses not requiring appropriation in the Budget year2 2,863 9,003 (6,140)\nDepartmental total 53,518 57,067 (3,548)\nTotal expenses for Program 1.2 53,818 57,067 (3,248)\nProgram 1.3: eSafety Commissioner\nAdministered expenses\nOrdinary annual services (Appropriation Act No.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "annual-reports/2024-25.pdf (http://www.esafety.gov.au/sites/default/files/2025-10/ACMA-eSafety-annual-report-2024-25.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "B-002218", "entity_name": "eSafety Commissioner", "folder_name": "eSafety-Commissioner", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "1, 3 and 5)\nAdministered total 50 - 50\nDepartmental expenses\nDepartmental appropriation1 47,810 45,383 2,427\nExpenses not requiring appropriation in the Budget year2 3,101 8,500 (5,399)\nDepartmental total 50,911 53,883 (2,973)\nTotal expenses for Program 1.1 50,961 53,883 (2,923)\nProgram 1.2: Consumer safeguards, education and information\nAdministered expenses\nSpecial appropriations 300 0 300\nAdministered total 300 0 300\nDepartmental expenses\nDepartmental appropriation1 50,655 48,064 2,591\nExpenses not requiring appropriation in the Budget year2 2,863 9,003 (6,140)\nDepartmental total 53,518 57,067 (3,548)\nTotal expenses for Program 1.2 53,818 57,067 (3,248)\nProgram 1.3: eSafety Commissioner\nAdministered expenses\nOrdinary annual services (Appropriation Act No.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "annual-reports/2024-25.pdf (http://www.esafety.gov.au/sites/default/files/2025-10/ACMA-eSafety-annual-report-2024-25.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] } ], "legislation_administered": [], "artifacts": [ { "category": "annual-reports", "year": "2024-25", "url": "http://www.esafety.gov.au/sites/default/files/2025-10/ACMA-eSafety-annual-report-2024-25.pdf", "file": "annual-reports/2024-25.pdf", "bytes": 11059066, "link_text": "Annual Report 2024-25 (PDF, 10.55MB)" }, { "category": "annual-reports", "year": "2023-24", "url": "http://www.esafety.gov.au/sites/default/files/2024-10/ACMA-eSafety-annual-report-2023-24.pdf", "file": "annual-reports/2023-24.pdf", "bytes": 9124152, "link_text": "Annual Report 2023-24 (PDF, 8.7MB)" }, { "category": "annual-reports", "year": "2022-23", "url": 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