{ "entity_id": "S-WA-054", "folder": "Zoological-Parks-Authority", "name": "Zoological Parks Authority", "type": "Statutory Authority", "jurisdiction": "WA", "portfolio": "Environment", "website": "https://perthzoo.wa.gov.au/", "data_status": "rich", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": true, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 10, "n_kpi_targets": 1, "n_kpi_results": 1, "n_outcomes": 2, "verified_own_data": true }, "strategy_profile": { "status": "published", "confidence": "high", "summary": "Empowering a future where wildlife and humanity thrive together [AR p.7]", "official_site_url": "https://perthzoo.wa.gov.au/", "source_documents": [ { "type": "annual_report", "title": "Perth Zoo Annual Report 2024-25", "url": "https://perthzoo.wa.gov.au/PerthZooWebsite/media/PerthZoo/All%20PDFs/PZ_Annual-Report_25_digital.pdf", "period": "2024-25", "confidence": "high" }, { "type": "annual_report", "title": "2023-24", "url": "https://perthzoo.wa.gov.au/PerthZooWebsite/media/PerthZoo/All%20PDFs/Perth-Zoo-Annual-Report-2024-digital.pdf", "period": "2023-24", "confidence": "high" }, { "type": "annual_report", "title": "2021-22", "url": "https://perthzoo.wa.gov.au/PerthZooWebsite/media/PerthZoo/All%20PDFs/Perth-Zoo-Annual-Report-2022-Interactive.pdf", "period": "2021-22", "confidence": "high" }, { "type": "annual_report", "title": "2020-21", "url": "https://perthzoo.wa.gov.au/PerthZooWebsite/media/PerthZoo/Resources/Annual%20Reports/2021-PerthZoo_Annual_Report_Interactive.pdf", "period": "2020-21", "confidence": "high" }, { "type": "annual_report", "title": "2019-20", "url": "https://perthzoo.wa.gov.au/PerthZooWebsite/media/PerthZoo/All%20PDFs/Perth_Zoo_Annual_Report_2020.pdf", "period": "2019-20", "confidence": "high" }, { "type": "strategie", "title": "Perth Zoo's Strategic Plan (PDF)", "url": "https://perthzoo.wa.gov.au/PerthZooWebsite/media/PerthZoo/All%20PDFs/354839-FINAL-ZPA-STRATEGIC-PLAN-and-FRAMEWORK-2024-29-October-2023.PDF", "period": "2024", "confidence": "medium" } ], "purpose": { "text": "Empowering a future where wildlife and humanity thrive together [AR p.7]", "source_url": "", "source_page": 7, "source_deep_url": "" }, "vision": { "text": "To be Western Australia’s journey into the natural world [AR p.7]", "source_url": "", "source_page": 7, "source_deep_url": "" }, "strategic_priorities": [ { "title": "Leading conservation outcomes", "description": "Leading conservation outcomes", "source_url": "", "source_page": null, "source_deep_url": "" }, { "title": "Empowering positive behaviour change", "description": "Empowering positive behaviour change", "source_url": "", "source_page": null, "source_deep_url": "" }, { "title": "Advancing animal welfare", "description": "Advancing animal welfare", "source_url": "", "source_page": null, "source_deep_url": "" }, { "title": "Deepening care for our Country", "description": "Deepening care for our Country", "source_url": "", "source_page": null, "source_deep_url": "" }, { "title": "Strengthening organisational performance", "description": "Strengthening organisational performance", "source_url": "", "source_page": null, "source_deep_url": "" } ], "values": [ { "name": "We lead with integrity", "description": "", "source_url": "", "source_page": null }, { "name": "We are curious and brave", "description": "", "source_url": "", "source_page": null }, { "name": "We empower action", "description": "", "source_url": "", "source_page": null }, { "name": "We are stronger together", "description": "", "source_url": "", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Community enjoyment, appreciation and understanding of attractions under the Department’s care", "description": "To achieve consistently very high visitor satisfaction levels and manage anticipated impacts on visitor satisfaction from major construction works [AR p.13]", "activities": [ "Visitor services and public programs provided at Perth Zoo" ], "source_url": "", "source_page": 13, "source_deep_url": "" }, { "name": "Outcome 2: Plants and animals, and the landscapes they occupy, are conserved through evidence-based conservation actions", "description": "Good breeding success for Western Swamp Tortoise and a trial of ground nest incubation versus artificial incubation continued [AR p.14]", "activities": [ "Research and conservation partnership" ], "source_url": "", "source_page": 14, "source_deep_url": "" } ], "performance_measures": [ { "code": "CCE01", "measure": "Average cost per visitor at Perth Zoo", "target": "Stability or improvement", "latest_result": "Achieved", "status": "Achieved", "target_source_url": "", "target_source_page": null, "result_source_url": "https://perthzoo.wa.gov.au/PerthZooWebsite/media/PerthZoo/All%20PDFs/PZ_Annual-Report_25_digital.pdf", "result_source_page": 13 } ], "document_alignment_terms": { "must_support": [ "Empowering a future where wildlife and humanity thrive together [AR p.7]", "To be Western Australia’s journey into the natural world [AR p.7]", "Leading conservation outcomes", "Empowering positive behaviour change", "Advancing animal welfare", "Deepening care for our Country", "Strengthening organisational performance" ], "watch_terms": [ "Average cost per visitor at Perth Zoo" ], "avoid_claiming_without_evidence": [] }, "review_note": "" }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": "To be Western Australia’s journey into the natural world [AR p.7]", "vision_source_page": 7, "purposes": "Empowering a future where wildlife and humanity thrive together [AR p.7]", "purposes_source_page": 7, "how_we_deliver": null, "how_we_deliver_source_page": null, "government_priorities": [ { "text": "Leading conservation outcomes", "source_page": null }, { "text": "Empowering positive behaviour change", "source_page": null }, { "text": "Advancing animal welfare", "source_page": null }, { "text": "Deepening care for our Country", "source_page": null }, { "text": "Strengthening organisational performance", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Community enjoyment, appreciation and understanding of attractions under the Department’s care", "description": "To achieve consistently very high visitor satisfaction levels and manage anticipated impacts on visitor satisfaction from major construction works [AR p.13]", "key_activities": [ "Visitor services and public programs provided at Perth Zoo" ], "source_page": 13 }, { "name": "Outcome 2: Plants and animals, and the landscapes they occupy, are conserved through evidence-based conservation actions", "description": "Good breeding success for Western Swamp Tortoise and a trial of ground nest incubation versus artificial incubation continued [AR p.14]", "key_activities": [ "Research and conservation partnership" ], "source_page": 14 } ], "values": [ "We lead with integrity", "We are curious and brave", "We empower action", "We are stronger together" ], "values_framework_name": null, "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Average cost per visitor at Perth Zoo", "target": "Stability or improvement", "source_page": null } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Average cost per visitor at Perth Zoo", "result": "Achieved", "status": "Achieved", "source_page": 13 } ], "_source_urls": { "annual_report_url": "https://perthzoo.wa.gov.au/PerthZooWebsite/media/PerthZoo/All%20PDFs/PZ_Annual-Report_25_digital.pdf", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "S-WA-054", "entity_name": "Zoological Parks Authority", "folder_name": "Zoological-Parks-Authority", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "[Page 12]\nAgency Performance\nPerformance Summary (continued)\nSummary of key performance indicators\nOutcome 1: Community enjoyment, appreciation and understanding of attractions under\nthe Department’s care\n2020-21 2020-21\nTarget (1) Actual Variation (3)\nKey effectiveness indicator:\nAverage level of visitor satisfaction at Perth Zoo 97% 90%(2) (7)(2)\nService 1: Visitor services and public\nprograms provided at Perth Zoo\nKey efficiency indicator:\nAverage cost per visitor at Perth Zoo $33.56 $33.24 ($0.32)\n(1) As specified in DBCA Budget Statements (DBCA Outcome 1 and DBCA Service 3).\n(2) To ensure consistency and uniformity in the reporting of the visitor satisfaction key\nperformance indicator across the Department of Biodiversity, Conservation and Attractions\nthe survey question and measurement scales used to measure visitor satisfaction changed\nduring the reporting period.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "annual-reports/2020-21.pdf (https://perthzoo.wa.gov.au/PerthZooWebsite/media/PerthZoo/Resources/Annual%20Reports/2021-PerthZoo_Annual_Report_Interactive.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-WA-054", "entity_name": "Zoological Parks Authority", "folder_name": "Zoological-Parks-Authority", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "[Page 12]\nAgency Performance\nPerformance Summary (continued)\nSummary of key performance indicators\nOutcome 1: Community enjoyment, appreciation and understanding of attractions under\nthe Department’s care\n2020-21 2020-21\nTarget (1) Actual Variation (3)\nKey effectiveness indicator:\nAverage level of visitor satisfaction at Perth Zoo 97% 90%(2) (7)(2)\nService 1: Visitor services and public\nprograms provided at Perth Zoo\nKey efficiency indicator:\nAverage cost per visitor at Perth Zoo $33.56 $33.24 ($0.32)\n(1) As specified in DBCA Budget Statements (DBCA Outcome 1 and DBCA Service 3).\n(2) To ensure consistency and uniformity in the reporting of the visitor satisfaction key\nperformance indicator across the Department of Biodiversity, Conservation and Attractions\nthe survey question and measurement scales used to measure visitor satisfaction changed\nduring the reporting period.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "annual-reports/2020-21.pdf (https://perthzoo.wa.gov.au/PerthZooWebsite/media/PerthZoo/Resources/Annual%20Reports/2021-PerthZoo_Annual_Report_Interactive.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-WA-054", "entity_name": "Zoological Parks Authority", "folder_name": "Zoological-Parks-Authority", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "[Page 61]\nFFiinnaanncciiaall SSttaatteemmeennttss\nZZOOOOLLOOGGIICCAALL PPAARRKKSS AAUUTTHHOORRIITTYY\nSUMMARY OF CONSOLIDATED ACCOUNT APPROPRIATIONS FOR THE YEAR ENDED 30 JUNE 2020\n2020 2020 2020\nBudget Supplementary Revised 2020 2020\nEstimate Funding Budget Actual Variance\n$ $ $ $ $\nDelivery of Services\nAmount appropriated to deliver services 10,812,000 2,200,000 13,012,000 13,005,000 (7,000)\nTotal appropriations provided to deliver services 10,812,000 2,200,000 13,012,000 13,005,000 (7,000)\nCapital\nCapital appropriations 762,000 - 762,000 758,000 (4,000)\nGRAND TOTAL 11,574,000 2,200,000 13,774,000 13,763,000 (11,000)\n2020 Annual Report Zoological Parks Authority 61", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2019-20.pdf (https://perthzoo.wa.gov.au/PerthZooWebsite/media/PerthZoo/All%20PDFs/Perth_Zoo_Annual_Report_2020.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-WA-054", "entity_name": "Zoological Parks Authority", "folder_name": "Zoological-Parks-Authority", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "[Page 61]\nFFiinnaanncciiaall SSttaatteemmeennttss\nZZOOOOLLOOGGIICCAALL PPAARRKKSS AAUUTTHHOORRIITTYY\nSUMMARY OF CONSOLIDATED ACCOUNT APPROPRIATIONS FOR THE YEAR ENDED 30 JUNE 2020\n2020 2020 2020\nBudget Supplementary Revised 2020 2020\nEstimate Funding Budget Actual Variance\n$ $ $ $ $\nDelivery of Services\nAmount appropriated to deliver services 10,812,000 2,200,000 13,012,000 13,005,000 (7,000)\nTotal appropriations provided to deliver services 10,812,000 2,200,000 13,012,000 13,005,000 (7,000)\nCapital\nCapital appropriations 762,000 - 762,000 758,000 (4,000)\nGRAND TOTAL 11,574,000 2,200,000 13,774,000 13,763,000 (11,000)\n2020 Annual Report Zoological Parks Authority 61", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2019-20.pdf (https://perthzoo.wa.gov.au/PerthZooWebsite/media/PerthZoo/All%20PDFs/Perth_Zoo_Annual_Report_2020.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-WA-054", "entity_name": "Zoological Parks Authority", "folder_name": "Zoological-Parks-Authority", "category": "Procurement & Delivery", "scale": "small", "title": "Procurement lessons library for repeat purchases", "idea": "Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.", "quote": "[Page 94]\nFFiinnaanncciiaall SSttaatteemmeennttss\nZZOOOOLLOOGGIICCAALL PPAARRKKSS AAUUTTHHOORRIITTYY\nNOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 30 JUNE 2022 (continued)\nMajor estimate and actual (2022) variance narratives:\n8) Receipts from capital appropriations were $4,099,000 (61%) below the estimate due to the Authority deferring the draw down of these funds from\nstate government over the forward estimates for planning and delivery of priority projects in the Perth Zoo Master Plan, with drawdowns amended to\nreflect proposed scheduling of planning and delivery of these projects.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "annual-reports/2021-22.pdf (https://perthzoo.wa.gov.au/PerthZooWebsite/media/PerthZoo/All%20PDFs/Perth-Zoo-Annual-Report-2022-Interactive.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-WA-054", "entity_name": "Zoological Parks Authority", "folder_name": "Zoological-Parks-Authority", "category": "Procurement & Delivery", "scale": "large", "title": "Portfolio delivery office for major investments", "idea": "Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.", "quote": "[Page 94]\nFFiinnaanncciiaall SSttaatteemmeennttss\nZZOOOOLLOOGGIICCAALL PPAARRKKSS AAUUTTHHOORRIITTYY\nNOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 30 JUNE 2022 (continued)\nMajor estimate and actual (2022) variance narratives:\n8) Receipts from capital appropriations were $4,099,000 (61%) below the estimate due to the Authority deferring the draw down of these funds from\nstate government over the forward estimates for planning and delivery of priority projects in the Perth Zoo Master Plan, with drawdowns amended to\nreflect proposed scheduling of planning and delivery of these projects.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "annual-reports/2021-22.pdf (https://perthzoo.wa.gov.au/PerthZooWebsite/media/PerthZoo/All%20PDFs/Perth-Zoo-Annual-Report-2022-Interactive.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-WA-054", "entity_name": "Zoological Parks Authority", "folder_name": "Zoological-Parks-Authority", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "[Page 116]\nGovernance Disclosures\nRisk Contracts with Senior Officers\n2018-19\nPerth Zoo has a comprehensive risk At the date of reporting, no senior officers, Aggregate amount of personal use\nmanagement framework in place, overseen by or firms of which senior officers are members, expenditure for the reporting period $258\nthe Executive Risk Management Committee or entities in which senior officers have\nAggregate amount of personal\nand the ZPA Audit Subcommittee.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "other-pdfs/Perth-Zoo-AR-2019-final-int.pdf (https://perthzoo.wa.gov.au/PerthZooWebsite/media/PerthZoo/All%20PDFs/Perth-Zoo-AR-2019-final-int.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-WA-054", "entity_name": "Zoological Parks Authority", "folder_name": "Zoological-Parks-Authority", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "[Page 116]\nGovernance Disclosures\nRisk Contracts with Senior Officers\n2018-19\nPerth Zoo has a comprehensive risk At the date of reporting, no senior officers, Aggregate amount of personal use\nmanagement framework in place, overseen by or firms of which senior officers are members, expenditure for the reporting period $258\nthe Executive Risk Management Committee or entities in which senior officers have\nAggregate amount of personal\nand the ZPA Audit Subcommittee.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "other-pdfs/Perth-Zoo-AR-2019-final-int.pdf (https://perthzoo.wa.gov.au/PerthZooWebsite/media/PerthZoo/All%20PDFs/Perth-Zoo-AR-2019-final-int.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-WA-054", "entity_name": "Zoological Parks Authority", "folder_name": "Zoological-Parks-Authority", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "[Page 137]\nGovernment Policy Requirements\nActual Actual Actual\nMeasure Results Results Results Results against Target\n2019-20 2018-19 2017-18 Target Comment on result\nNumber of fatalities 0 0 0 Zero (0) Achieved\nNot Achieved\nZero (0) or 10% reduction on Reflection of increase in number\nLost time injury and/or disease incidence rate 6.7% 2.13% 3.12% previous 3 years of LTI’s.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "annual-reports/2019-20.pdf (https://perthzoo.wa.gov.au/PerthZooWebsite/media/PerthZoo/All%20PDFs/Perth_Zoo_Annual_Report_2020.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-WA-054", "entity_name": "Zoological Parks Authority", "folder_name": "Zoological-Parks-Authority", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "[Page 137]\nGovernment Policy Requirements\nActual Actual Actual\nMeasure Results Results Results Results against Target\n2019-20 2018-19 2017-18 Target Comment on result\nNumber of fatalities 0 0 0 Zero (0) Achieved\nNot Achieved\nZero (0) or 10% reduction on Reflection of increase in number\nLost time injury and/or disease incidence rate 6.7% 2.13% 3.12% previous 3 years of LTI’s.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "annual-reports/2019-20.pdf (https://perthzoo.wa.gov.au/PerthZooWebsite/media/PerthZoo/All%20PDFs/Perth_Zoo_Annual_Report_2020.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-WA-054", "entity_name": "Zoological Parks Authority", "folder_name": "Zoological-Parks-Authority", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "The Zoo’s operations in 2017-18 were 3) Community Engagement: responsible for\ndelivered through four business areas: discovery and learning (education), events,\n1) Life Sciences: responsible for the care partnerships, media and communications,\nof animal species on the Zoo site, and interpretation, marketing and visitor\nspecies management plans undertaken services; and\nPerth Zoo’s Corporate Executive team: Wendy Attenborough,\nin partnership with other zoos and wildlife 4) Corporate Services: responsible Maria Finnigan, Dr Peter Mawson, Melanie Price, Claire Wright\nagencies as part of regional and global for information technology, facilities\nconservation efforts; management and environmental\n2) Animal Health and Research: responsible services, finance and capital\nfor the Zoo’s veterinary department, project management, records", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "other-pdfs/PER0224-Perth-Zoo-AR-2018_Interactive.pdf (https://perthzoo.wa.gov.au/PerthZooWebsite/media/PerthZoo/Resources/Annual%20Reports/PER0224-Perth-Zoo-AR-2018_Interactive.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-WA-054", "entity_name": "Zoological Parks Authority", "folder_name": "Zoological-Parks-Authority", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "The Zoo’s operations in 2017-18 were 3) Community Engagement: responsible for\ndelivered through four business areas: discovery and learning (education), events,\n1) Life Sciences: responsible for the care partnerships, media and communications,\nof animal species on the Zoo site, and interpretation, marketing and visitor\nspecies management plans undertaken services; and\nPerth Zoo’s Corporate Executive team: Wendy Attenborough,\nin partnership with other zoos and wildlife 4) Corporate Services: responsible Maria Finnigan, Dr Peter Mawson, Melanie Price, Claire Wright\nagencies as part of regional and global for information technology, facilities\nconservation efforts; management and environmental\n2) Animal Health and Research: responsible services, finance and capital\nfor the Zoo’s veterinary department, project management, records", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "other-pdfs/PER0224-Perth-Zoo-AR-2018_Interactive.pdf (https://perthzoo.wa.gov.au/PerthZooWebsite/media/PerthZoo/Resources/Annual%20Reports/PER0224-Perth-Zoo-AR-2018_Interactive.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] } ], "legislation_administered": [], "artifacts": [ { "category": "annual-reports", "year": "2024-25", "url": "https://perthzoo.wa.gov.au/PerthZooWebsite/media/PerthZoo/All%20PDFs/PZ_Annual-Report_25_digital.pdf", "file": "annual-reports/2024-25.pdf", "bytes": 6875876, "link_text": "Perth Zoo Annual Report 2024-25" }, { "category": "annual-reports", "year": "2023-24", "url": 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