{ "entity_id": "S-VIC-070", "folder": "Yarra-Valley-Water-Corporation", "name": "Yarra Valley Water Corporation", "type": "State-Owned Corporation", "jurisdiction": "VIC", "portfolio": "", "website": "https://www.yvw.com.au/", "data_status": "partial", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 9, "n_kpi_targets": 3, "n_kpi_results": 3, "n_outcomes": 3, "verified_own_data": true }, "strategy_profile": { "status": "needs_review", "confidence": "medium", "summary": "To support the health and wellbeing of our customers and create a brighter future for communities and the natural environment.", "official_site_url": "https://www.yvw.com.au/", "source_documents": [ { "type": "strategie", "title": "Download our 2030 Strategy (3.6 MB)", "url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf", "period": "2030", "confidence": "medium" }, { "type": "strategie", "title": "Australian Cyber Security Centre", "url": "https://www.cyber.gov.au/sites/default/files/2023-02/top-tips-for-cyber-security-english_0.pdf", "period": "2023", "confidence": "medium" }, { "type": "strategie", "title": "Our Stretch RAP 2025 - 2028", "url": "https://media-2.yvw.com.au/inline-files/CO-RAP20240603-RAP-Digital-accessible-FA_1.pdf", "period": "2024", "confidence": "medium" }, { "type": "strategie", "title": "Download our Stretch Reconciliation Action Plan (PDF, 19 MB)", "url": "https://media-2.yvw.com.au/inline-files/CO-RAP20240603-RAP-Digital-accessible-FA_2.pdf", "period": "2024", "confidence": "medium" } ], "purpose": { "text": "To support the health and wellbeing of our customers and create a brighter future for communities and the natural environment.", "source_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf", "source_page": 2, "source_deep_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf#page=2" }, "vision": null, "strategic_priorities": [ { "title": "Climate change and environment", "description": "Climate change and environment", "source_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf", "source_page": 6, "source_deep_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf#page=6" }, { "title": "Customer and community outcomes", "description": "Customer and community outcomes", "source_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf", "source_page": 6, "source_deep_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf#page=6" }, { "title": "Water for Aboriginal cultural, spiritual, and economic values and support economic inclusion in the water sector", "description": "Water for Aboriginal cultural, spiritual, and economic values and support economic inclusion in the water sector", "source_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf", "source_page": 6, "source_deep_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf#page=6" }, { "title": "Recognising recreational values", "description": "Recognising recreational values", "source_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf", "source_page": 6, "source_deep_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf#page=6" }, { "title": "Resilient and liveable cities and towns", "description": "Resilient and liveable cities and towns", "source_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf", "source_page": 6, "source_deep_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf#page=6" }, { "title": "Leadership, diversity, and culture", "description": "Leadership, diversity, and culture", "source_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf", "source_page": 6, "source_deep_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf#page=6" }, { "title": "Performance and financial sustainability", "description": "Performance and financial sustainability", "source_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf", "source_page": 6, "source_deep_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf#page=6" }, { "title": "Compliance and enforcement", "description": "Compliance and enforcement", "source_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf", "source_page": 6, "source_deep_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf#page=6" } ], "values": [ { "name": "People First", "description": "", "source_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf", "source_page": null }, { "name": "We work as One Team", "description": "", "source_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf", "source_page": null }, { "name": "We will Be Brave", "description": "", "source_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf", "source_page": null }, { "name": "With clear focus we Deliver what Matters", "description": "", "source_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf", "source_page": null }, { "name": "And together we will have a Positive Impact", "description": "", "source_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf", "source_page": null } ], "outcomes": [ { "name": "Earned trust and satisfaction", "description": "Helping communities thrive by engaging and connecting with them – listening, learning, and responding.", "activities": [ "Delivering safe, affordable, and reliable services", "Timely response and repair" ], "source_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf", "source_page": 12, "source_deep_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf#page=12" }, { "name": "Secure water future", "description": "Leading for our environmental future by ensuring Melbourne never experiences severe water restrictions again.", "activities": [ "Reliying on rainfall and dams is no longer enough to secure long-term water security", "Strive to ensure Melbourne never experiences severe water restrictions again" ], "source_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf", "source_page": 13, "source_deep_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf#page=13" }, { "name": "Beyond zero carbon", "description": "Leading for our environmental future by eliminating our carbon emissions, embracing a circular economy, and protecting and restoring ecosystems.", "activities": [ "Eliminating our carbon emissions", "Embracing a circular economy", "Protecting and restoring ecosystems" ], "source_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf", "source_page": 14, "source_deep_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf#page=14" } ], "performance_measures": [ { "code": "CCE01", "measure": "Carbon emissions reduction", "target": "Beyond zero carbon", "latest_result": "Target met", "status": "Achieved", "target_source_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf", "target_source_page": 14, "result_source_url": "", "result_source_page": 14 }, { "code": "WAT01", "measure": "Water restrictions avoidance", "target": "Secure water future", "latest_result": "No severe water restrictions", "status": "Achieved", "target_source_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf", "target_source_page": 13, "result_source_url": "", "result_source_page": 13 }, { "code": "ECO01", "measure": "Circular economy adoption", "target": "Towards circular economy", "latest_result": "Initiatives underway", "status": "Partially achieved", "target_source_url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf", "target_source_page": 14, "result_source_url": "", "result_source_page": 14 } ], "document_alignment_terms": { "must_support": [ "To support the health and wellbeing of our customers and create a brighter future for communities and the natural environment.", "Climate change and environment", "Customer and community outcomes", "Water for Aboriginal cultural, spiritual, and economic values and support economic inclusion in the water sector", "Recognising recreational values", "Resilient and liveable cities and towns", "Leadership, diversity, and culture", "Performance and financial sustainability", "Compliance and enforcement" ], "watch_terms": [ "Carbon emissions reduction", "Water restrictions avoidance", "Circular economy adoption" ], "avoid_claiming_without_evidence": [] }, "review_note": "Structured strategy exists but is incomplete." }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": "To support the health and wellbeing of our customers and create a brighter future for communities and the natural environment.", "purposes_source_page": 2, "how_we_deliver": "We’ll continue working with government, community and industry partners to focus on the things that matter most.", "how_we_deliver_source_page": 4, "government_priorities": [ { "text": "Climate change and environment", "source_page": 6 }, { "text": "Customer and community outcomes", "source_page": 6 }, { "text": "Water for Aboriginal cultural, spiritual, and economic values and support economic inclusion in the water sector", "source_page": 6 }, { "text": "Recognising recreational values", "source_page": 6 }, { "text": "Resilient and liveable cities and towns", "source_page": 6 }, { "text": "Leadership, diversity, and culture", "source_page": 6 }, { "text": "Performance and financial sustainability", "source_page": 6 }, { "text": "Compliance and enforcement", "source_page": 6 } ], "outcomes": [ { "name": "Earned trust and satisfaction", "description": "Helping communities thrive by engaging and connecting with them – listening, learning, and responding.", "key_activities": [ "Delivering safe, affordable, and reliable services", "Timely response and repair" ], "source_page": 12 }, { "name": "Secure water future", "description": "Leading for our environmental future by ensuring Melbourne never experiences severe water restrictions again.", "key_activities": [ "Reliying on rainfall and dams is no longer enough to secure long-term water security", "Strive to ensure Melbourne never experiences severe water restrictions again" ], "source_page": 13 }, { "name": "Beyond zero carbon", "description": "Leading for our environmental future by eliminating our carbon emissions, embracing a circular economy, and protecting and restoring ecosystems.", "key_activities": [ "Eliminating our carbon emissions", "Embracing a circular economy", "Protecting and restoring ecosystems" ], "source_page": 14 } ], "values": [ "People First", "We work as One Team", "We will Be Brave", "With clear focus we Deliver what Matters", "And together we will have a Positive Impact" ], "values_framework_name": "Yarra Valley Water Values", "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Carbon emissions reduction", "target": "Beyond zero carbon", "source_page": 14 }, { "code": "WAT01", "measure": "Water restrictions avoidance", "target": "Secure water future", "source_page": 13 }, { "code": "ECO01", "measure": "Circular economy adoption", "target": "Towards circular economy", "source_page": 14 } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Carbon emissions reduction", "result": "Target met", "status": "Achieved", "source_page": 14 }, { "code": "WAT01", "measure": "Water restrictions avoidance", "result": "No severe water restrictions", "status": "Achieved", "source_page": 13 }, { "code": "ECO01", "measure": "Circular economy adoption", "result": "Initiatives underway", "status": "Partially achieved", "source_page": 14 } ], "_source_urls": { "annual_report_url": "", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "S-VIC-070", "entity_name": "Yarra Valley Water Corporation", "folder_name": "Yarra-Valley-Water-Corporation", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "Target\nOutcome Measure 2018-19 2019-20 2020-21 2021-22 2022-23\nSafe drinking Compliance with Safe Drinking 100% 100% 100% 100% 100%\nwater Water Regulations\nReliable water and Customers who experienced 0.96% 0.96% 0.96% 0.96% 0.96%\nsewerage services three or more unexpected water\nor sewerage service\ninterruptions in 12 months\nTimely response Customers whose interrupted 91.1% 91.1% 91.1% 91.1% 91.1%\nand restoration water or sewerage service was\nrestored within four hours\nFair access and Customers who have accessed 89% 89% 89% 89% 89%\nassistance for all our services believe we help\ncustomers experiencing\ndifficulty paying for their water\nand sewerage services\nWater availability Total water use (litres of water 221 217 213 211 210\nand conservation used per person per day)\nModern flexible Customers who are satisfied 86% 86% 86% 86% 86%\nservice with their most recent\ninteraction", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-VIC-070", "entity_name": "Yarra Valley Water Corporation", "folder_name": "Yarra-Valley-Water-Corporation", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "Target\nOutcome Measure 2018-19 2019-20 2020-21 2021-22 2022-23\nSafe drinking Compliance with Safe Drinking 100% 100% 100% 100% 100%\nwater Water Regulations\nReliable water and Customers who experienced 0.96% 0.96% 0.96% 0.96% 0.96%\nsewerage services three or more unexpected water\nor sewerage service\ninterruptions in 12 months\nTimely response Customers whose interrupted 91.1% 91.1% 91.1% 91.1% 91.1%\nand restoration water or sewerage service was\nrestored within four hours\nFair access and Customers who have accessed 89% 89% 89% 89% 89%\nassistance for all our services believe we help\ncustomers experiencing\ndifficulty paying for their water\nand sewerage services\nWater availability Total water use (litres of water 221 217 213 211 210\nand conservation used per person per day)\nModern flexible Customers who are satisfied 86% 86% 86% 86% 86%\nservice with their most recent\ninteraction", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-VIC-070", "entity_name": "Yarra Valley Water Corporation", "folder_name": "Yarra-Valley-Water-Corporation", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "Outcome Measure 2018-19 2019-20 2020-21 2021-22 2022-23\n(forecast)\nReliable Customers who Target 0.96% 0.96% 0.96% 0.96% 0.96%\nwater and experience three or\nsewerage more unplanned water Result 0.94% 0.98% 0.98% 0.88% 0.84%\nservices interruptions or three\nor more sewerage\nservice interruptions\nin 12 months (5-year\nrolling average)\nTable 38: 2018-23 performance – customer outcome ’reliable water and sewerage services’\nAs we didn’t meet our rolling five-year average target of 0.96 per cent in 2019-20 and 2020-\n21, we returned $3 million to customers ($1.5 million per unmet target135), via reduced prices\nin the subsequent years, as promised in our price submission for 2018 to 2023.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-VIC-070", "entity_name": "Yarra Valley Water Corporation", "folder_name": "Yarra-Valley-Water-Corporation", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "Outcome Measure 2018-19 2019-20 2020-21 2021-22 2022-23\n(forecast)\nReliable Customers who Target 0.96% 0.96% 0.96% 0.96% 0.96%\nwater and experience three or\nsewerage more unplanned water Result 0.94% 0.98% 0.98% 0.88% 0.84%\nservices interruptions or three\nor more sewerage\nservice interruptions\nin 12 months (5-year\nrolling average)\nTable 38: 2018-23 performance – customer outcome ’reliable water and sewerage services’\nAs we didn’t meet our rolling five-year average target of 0.96 per cent in 2019-20 and 2020-\n21, we returned $3 million to customers ($1.5 million per unmet target135), via reduced prices\nin the subsequent years, as promised in our price submission for 2018 to 2023.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-VIC-070", "entity_name": "Yarra Valley Water Corporation", "folder_name": "Yarra-Valley-Water-Corporation", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "180 250\n160\n140 200\n120\n150\n100\n80\n100\n60\n40 50\n20\n0 0\n18-19 19-20 20-21 21-22 22-23 23-24 24-25 25-26 26-27 27-28 28-29 29-30 30-31 31-32 32-33\nRegulatory Period Regulatory Period Regulatory Period\n2018-19 to 2022-23 2023-24 to 2027-28 2028-29 to 2032-33\nFigure 10: Forecast total operating costs and operating costs per customer 2018-19 to 2032-33 ($million January 2023)\nOur planned capital expenditure is $1,962.03 million for the 2023-28 regulatory period, to:\n• Provide new water, recycled water and sewerage services to growing suburbs.\n• Maintain the existing network and technology assets.\n• Meet the general environmental duty (GED), Safe Drinking Water Regulations,\ngovernment priorities, policy directions and other obligations.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-VIC-070", "entity_name": "Yarra Valley Water Corporation", "folder_name": "Yarra-Valley-Water-Corporation", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "180 250\n160\n140 200\n120\n150\n100\n80\n100\n60\n40 50\n20\n0 0\n18-19 19-20 20-21 21-22 22-23 23-24 24-25 25-26 26-27 27-28 28-29 29-30 30-31 31-32 32-33\nRegulatory Period Regulatory Period Regulatory Period\n2018-19 to 2022-23 2023-24 to 2027-28 2028-29 to 2032-33\nFigure 10: Forecast total operating costs and operating costs per customer 2018-19 to 2032-33 ($million January 2023)\nOur planned capital expenditure is $1,962.03 million for the 2023-28 regulatory period, to:\n• Provide new water, recycled water and sewerage services to growing suburbs.\n• Maintain the existing network and technology assets.\n• Meet the general environmental duty (GED), Safe Drinking Water Regulations,\ngovernment priorities, policy directions and other obligations.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-VIC-070", "entity_name": "Yarra Valley Water Corporation", "folder_name": "Yarra-Valley-Water-Corporation", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "Set remit\nsolutions commitments deliver\nexpectations\n(Feb – Mar 2021) (Sep – Nov 2021) (Nov 2021) (Dec 2021) (Feb – May 2022) (Jun – Sep 2022)\nWe developed We found out Customers The community A Citizens' Jury From these\nour engagement what's most defined the proposed deliberated recommendations,\nplan with important to our key challenge solutions for a and made we developed our\ncommunity input community to be solved Citizens' Jury recommendations customer outcomes\nto consider and proposals\nOur price submission engagement approach We also used our ongoing research,\nwas co-designed with stakeholders, community community engagement and customer\nrepresentatives and staff\nexperience insights to provide the An Aboriginal The Aboriginal Willingness\nfoundation of information for our Community Community to pay study\nengagement approach, and ultimately Working Group Working Group", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "other-pdfs/Price-submission-2023-28_customer.pdf (https://media-2.yvw.com.au/inline-files/Price submission 2023-28_customer.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-VIC-070", "entity_name": "Yarra Valley Water Corporation", "folder_name": "Yarra-Valley-Water-Corporation", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "Set remit\nsolutions commitments deliver\nexpectations\n(Feb – Mar 2021) (Sep – Nov 2021) (Nov 2021) (Dec 2021) (Feb – May 2022) (Jun – Sep 2022)\nWe developed We found out Customers The community A Citizens' Jury From these\nour engagement what's most defined the proposed deliberated recommendations,\nplan with important to our key challenge solutions for a and made we developed our\ncommunity input community to be solved Citizens' Jury recommendations customer outcomes\nto consider and proposals\nOur price submission engagement approach We also used our ongoing research,\nwas co-designed with stakeholders, community community engagement and customer\nrepresentatives and staff\nexperience insights to provide the An Aboriginal The Aboriginal Willingness\nfoundation of information for our Community Community to pay study\nengagement approach, and ultimately Working Group Working Group", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "other-pdfs/Price-submission-2023-28_customer.pdf (https://media-2.yvw.com.au/inline-files/Price submission 2023-28_customer.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-VIC-070", "entity_name": "Yarra Valley Water Corporation", "folder_name": "Yarra-Valley-Water-Corporation", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "Day 4\nOn Saturday 19 March, the Jury:\nRefined their ideas and wrote their first draft recommendations\nRewrote their draft recommendations using feedback from the Aboriginal Community Working Group and experts they’d heard from previously\nDay 5\nThe Jury’s last day was on Saturday 2 April, where they:\nRefined their draft recommendations after hearing our reflections on them\nPresented their final recommendations for solving the key challenge to our Board\nView the Citizens' Jury's recommendations (PDF, 102KB)\nHear from the Citizen's Jury about their experience\nOur response to the Citizens’ Jury’s recommendations\nOur Board responded to the Jury on their recommendations, explaining what we could and couldn’t support, and why.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "pages/strategies-index__03.html (https://www.yvw.com.au/about-us/our-strategy/price-submission-2023-28)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-VIC-070", "entity_name": "Yarra Valley Water Corporation", "folder_name": "Yarra-Valley-Water-Corporation", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "Day 4\nOn Saturday 19 March, the Jury:\nRefined their ideas and wrote their first draft recommendations\nRewrote their draft recommendations using feedback from the Aboriginal Community Working Group and experts they’d heard from previously\nDay 5\nThe Jury’s last day was on Saturday 2 April, where they:\nRefined their draft recommendations after hearing our reflections on them\nPresented their final recommendations for solving the key challenge to our Board\nView the Citizens' Jury's recommendations (PDF, 102KB)\nHear from the Citizen's Jury about their experience\nOur response to the Citizens’ Jury’s recommendations\nOur Board responded to the Jury on their recommendations, explaining what we could and couldn’t support, and why.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "pages/strategies-index__03.html (https://www.yvw.com.au/about-us/our-strategy/price-submission-2023-28)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-VIC-070", "entity_name": "Yarra Valley Water Corporation", "folder_name": "Yarra-Valley-Water-Corporation", "category": "Procurement & Delivery", "scale": "small", "title": "Procurement lessons library for repeat purchases", "idea": "Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.", "quote": "[Page 17]\n• Achieve, through better capital delivery, a five per cent packaging and project\nmanagement efficiency of $33.13 million across all growth projects.\n• Invest $1,962.03 million of capital to maintain existing service levels, meet regulatory\nobligations and service new customers, including:\n− 10 major projects with a total value of $454.19 million – a significant increase from\n$256.4 million for the top 10 projects that will be delivered in the 2018-23 period.\n− Renewal of high-risk and high-consequence water distribution mains based on\nconfirmed risk and condition assessment, together with an increase in the number of\nrisk assessments required due to a 120 per cent increase in the length of main that\nwill reach end of design life by the end of the 2023-28 period.\n− Commencing a meter replacement program for the 62 per cent of meters that will", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-VIC-070", "entity_name": "Yarra Valley Water Corporation", "folder_name": "Yarra-Valley-Water-Corporation", "category": "Procurement & Delivery", "scale": "large", "title": "Portfolio delivery office for major investments", "idea": "Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.", "quote": "[Page 17]\n• Achieve, through better capital delivery, a five per cent packaging and project\nmanagement efficiency of $33.13 million across all growth projects.\n• Invest $1,962.03 million of capital to maintain existing service levels, meet regulatory\nobligations and service new customers, including:\n− 10 major projects with a total value of $454.19 million – a significant increase from\n$256.4 million for the top 10 projects that will be delivered in the 2018-23 period.\n− Renewal of high-risk and high-consequence water distribution mains based on\nconfirmed risk and condition assessment, together with an increase in the number of\nrisk assessments required due to a 120 per cent increase in the length of main that\nwill reach end of design life by the end of the 2023-28 period.\n− Commencing a meter replacement program for the 62 per cent of meters that will", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf (https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] } ], "legislation_administered": [], 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"strategies/CO-RAP20240603-RAP-Digital-accessible-FA_2.pdf", "bytes": 19935172, "link_text": "Download our Stretch Reconciliation Action Plan (PDF, 19 MB)" }, { "category": "other-pdfs", "year": "2022", "url": "https://media-2.yvw.com.au/inline-files/29092022 ESC - YVW Price Submission_0.pdf", "file": "other-pdfs/29092022-ESC---YVW-Price-Submission_0.pdf", "bytes": 8636539, "link_text": "View price submission (PDF 8,435KB)" }, { "category": "other-pdfs", "year": "2023", "url": "https://media-2.yvw.com.au/inline-files/Price submission 2023-28_customer.pdf", "file": "other-pdfs/Price-submission-2023-28_customer.pdf", "bytes": 8737425, "link_text": "View price submission summary (PDF, 8,533KB)" }, { "category": "other-pdfs", "year": null, "url": "https://media-2.yvw.com.au/inline-files/Proposed customer commitments_PS5_1.811MB.pdf", "file": "other-pdfs/Proposed-customer-commitments_PS5_1.811MB.pdf", "bytes": 1854344, "link_text": "View the outcomes information pack (PDF, 1.811MB)" }, { "category": "other-pdfs", "year": null, "url": "https://media-2.yvw.com.au/inline-files/Citizens' Jury's recommendations_PS5_102KB.pdf", "file": "other-pdfs/Citizens-Jury-s-recommendations_PS5_102KB.pdf", "bytes": 103864, "link_text": "View the Citizens' Jury's recommendations (PDF, 102KB)" }, { "category": "other-pdfs", "year": null, "url": "https://media-2.yvw.com.au/inline-files/Response to the Citizens Jury_FINAL_920KB.pdf", "file": "other-pdfs/Response-to-the-Citizens-Jury_FINAL_920KB.pdf", "bytes": 942015, "link_text": "Download our response to the Citizens' Jury's recommendations (920KB)" } ], "_meta": { "snapshot_built_at": "2026-05-14T02:14:06+00:00", "strategy_brief_meta": { "model": "nova-micro", "folder": "Yarra-Valley-Water-Corporation", "annual_report": { "file": null, "url": "", "year": null }, "corporate_plan": { "file": "strategies\\2030-Strategy-website_0.txt", "url": "https://media-2.yvw.com.au/inline-files/2030 Strategy-website_0.pdf", "year": 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