{ "entity_id": "S-NSW-069", "folder": "WaterNSW", "name": "WaterNSW", "type": "State-Owned Corporation", "jurisdiction": "NSW", "portfolio": "", "website": "https://www.waternsw.com.au/", "data_status": "rich", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": true, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 9, "n_kpi_targets": 2, "n_kpi_results": 2, "n_outcomes": 3, "verified_own_data": true }, "strategy_profile": { "status": "published", "confidence": "high", "summary": "Our purpose is summed up in one simple statement that goes to the heart of all that we do and our core business. Our purpose is to deliver water services, for generations to come [AR p.16]", "official_site_url": "https://www.waternsw.com.au/", "source_documents": [ { "type": "annual_report", "title": "WaterNSW Annual Report 2024-25 40.9 MB • PDF", "url": "https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf", "period": "2024-25", "confidence": "high" }, { "type": "annual_report", "title": "WaterNSW Annual Report 2023-24 8.5 MB • PDF", "url": "https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2023-24.pdf", "period": "2023-24", "confidence": "high" }, { "type": "annual_report", "title": "WaterNSW Annual Report 2022-23 13.3 MB • PDF", "url": "https://www.waternsw.com.au/publications/WaterNSW_Annual-Report-2022-23.pdf", "period": "2022-23", "confidence": "high" } ], "purpose": { "text": "Our purpose is summed up in one simple statement that goes to the heart of all that we do and our core business. Our purpose is to deliver water services, for generations to come [AR p.16]", "source_url": "", "source_page": 16, "source_deep_url": "" }, "vision": { "text": "To support the resilience of NSW communities [AR p.16]", "source_url": "", "source_page": 16, "source_deep_url": "" }, "strategic_priorities": [ { "title": "Business Transformation Program", "description": "Business Transformation Program", "source_url": "", "source_page": 31, "source_deep_url": "" }, { "title": "Delivering operational excellence - safe, reliable, affordable water services through technical and operational excellen", "description": "Delivering operational excellence - safe, reliable, affordable water services through technical and operational excellence", "source_url": "", "source_page": 31, "source_deep_url": "" }, { "title": "Developing our people and capabilities - diverse, high performing workforce responsive to customer and community needs", "description": "Developing our people and capabilities - diverse, high performing workforce responsive to customer and community needs", "source_url": "", "source_page": 31, "source_deep_url": "" }, { "title": "Respected by the customers and communities that we serve – trusted to support social, cultural and economic prosperity o", "description": "Respected by the customers and communities that we serve – trusted to support social, cultural and economic prosperity of customers and community through transparency and community presence", "source_url": "", "source_page": 31, "source_deep_url": "" }, { "title": "Working together in partnership – committed to working in partnership excellence to manage sustainable, secure and healt", "description": "Working together in partnership – committed to working in partnership excellence to manage sustainable, secure and healthy waterways", "source_url": "", "source_page": 31, "source_deep_url": "" } ], "values": [ { "name": "integrity", "description": "", "source_url": "", "source_page": null }, { "name": "innovation", "description": "", "source_url": "", "source_page": null }, { "name": "collaboration", "description": "", "source_url": "", "source_page": null }, { "name": "sustainability", "description": "", "source_url": "", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Water supply", "description": "WaterNSW operates the state’s dams, capturing and storing water, and then supplying it ready for distribution – for the environment, agriculture, industry and the community.", "activities": [ "supply water to customers, communities and the environment", "manage dams and protect the Greater Sydney drinking water catchment", "build, maintain and operate essential infrastructure" ], "source_url": "", "source_page": 10, "source_deep_url": "" }, { "name": "Outcome 2: Water quality", "description": "As custodians of the state’s water, maintaining source water quality and protecting the Greater Sydney drinking water catchment is core to our role.", "activities": [ "enhance testing regime for untreated source water", "publish monthly results on website", "provide tools and information to collect water samples" ], "source_url": "", "source_page": 38, "source_deep_url": "" }, { "name": "Outcome 3: Infrastructure maintenance", "description": "Maintaining our infrastructure and systems is reliable, efficient, and responsive to customer needs — aiming to support long-term performance while meeting our Operating Licence requirements and investing within Pricing Determination operating and capital allowances.", "activities": [ "restore secure and reliable water supply and delivery", "upgrade fishlift reliability", "repair flood damage" ], "source_url": "", "source_page": 40, "source_deep_url": "" } ], "performance_measures": [ { "code": "CCE01", "measure": "Cumulative renewable energy generation", "target": "2 GW (cumulative)", "latest_result": "1.5 GW (cumulative)", "status": "Partially achieved", "target_source_url": "", "target_source_page": 33, "result_source_url": "https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf", "result_source_page": 33 }, { "code": "CCE02", "measure": "Percentage of water sourced from recycled sources", "target": "20%", "latest_result": "15%", "status": "Partially achieved", "target_source_url": "", "target_source_page": 33, "result_source_url": "https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf", "result_source_page": 33 } ], "document_alignment_terms": { "must_support": [ "Our purpose is summed up in one simple statement that goes to the heart of all that we do and our core business. Our purpose is to deliver water services, for generations to come [", "To support the resilience of NSW communities [AR p.16]", "Business Transformation Program", "Delivering operational excellence - safe, reliable, affordable water services through technical and operational excellence", "Developing our people and capabilities - diverse, high performing workforce responsive to customer and community needs", "Respected by the customers and communities that we serve – trusted to support social, cultural and economic prosperity of customers and community through transparency and community presence", "Working together in partnership – committed to working in partnership excellence to manage sustainable, secure and healthy waterways" ], "watch_terms": [ "Cumulative renewable energy generation", "Percentage of water sourced from recycled sources" ], "avoid_claiming_without_evidence": [] }, "review_note": "" }, "global_initiatives": null, "strategy": { "reporting_period": "2024-2025", "corporate_plan_period": "2025-2026", "vision": "To support the resilience of NSW communities [AR p.16]", "vision_source_page": 16, "purposes": "Our purpose is summed up in one simple statement that goes to the heart of all that we do and our core business. Our purpose is to deliver water services, for generations to come [AR p.16]", "purposes_source_page": 16, "how_we_deliver": "Delivering Digitally Enhanced Services represents part of our digital transformation journey, designed to position our organisation for success in the next regulatory periods, through 2030 and beyond [AR p.16]", "how_we_deliver_source_page": 16, "government_priorities": [ { "text": "Business Transformation Program", "source_page": 31 }, { "text": "Delivering operational excellence - safe, reliable, affordable water services through technical and operational excellence", "source_page": 31 }, { "text": "Developing our people and capabilities - diverse, high performing workforce responsive to customer and community needs", "source_page": 31 }, { "text": "Respected by the customers and communities that we serve – trusted to support social, cultural and economic prosperity of customers and community through transparency and community presence", "source_page": 31 }, { "text": "Working together in partnership – committed to working in partnership excellence to manage sustainable, secure and healthy waterways", "source_page": 31 } ], "outcomes": [ { "name": "Outcome 1: Water supply", "description": "WaterNSW operates the state’s dams, capturing and storing water, and then supplying it ready for distribution – for the environment, agriculture, industry and the community.", "key_activities": [ "supply water to customers, communities and the environment", "manage dams and protect the Greater Sydney drinking water catchment", "build, maintain and operate essential infrastructure" ], "source_page": 10 }, { "name": "Outcome 2: Water quality", "description": "As custodians of the state’s water, maintaining source water quality and protecting the Greater Sydney drinking water catchment is core to our role.", "key_activities": [ "enhance testing regime for untreated source water", "publish monthly results on website", "provide tools and information to collect water samples" ], "source_page": 38 }, { "name": "Outcome 3: Infrastructure maintenance", "description": "Maintaining our infrastructure and systems is reliable, efficient, and responsive to customer needs — aiming to support long-term performance while meeting our Operating Licence requirements and investing within Pricing Determination operating and capital allowances.", "key_activities": [ "restore secure and reliable water supply and delivery", "upgrade fishlift reliability", "repair flood damage" ], "source_page": 40 } ], "values": [ "integrity", "innovation", "collaboration", "sustainability" ], "values_framework_name": "WaterNSW Values", "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Cumulative renewable energy generation", "target": "2 GW (cumulative)", "source_page": 33 }, { "code": "CCE02", "measure": "Percentage of water sourced from recycled sources", "target": "20%", "source_page": 33 } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Cumulative renewable energy generation", "result": "1.5 GW (cumulative)", "status": "Partially achieved", "source_page": 33 }, { "code": "CCE02", "measure": "Percentage of water sourced from recycled sources", "result": "15%", "status": "Partially achieved", "source_page": 33 } ], "_source_urls": { "annual_report_url": "https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "S-NSW-069", "entity_name": "WaterNSW", "folder_name": "WaterNSW", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "Outcome 4 – Sustainable water and land management\nPublic metrics to measure progress for this outcome\n• Publish, and report on implementation progress of the 2025-2030 WaterNSW land\nmanagement plan, once metrics defined.\no Provide metrics against targets (to be set) on the hectares of land treated for pests/weeds\nannually, and for what issue, by valley\n• Report on targets set in our climate adaptation plan, including land secured for biodiversity and\ncarbon sequestration.\n• In partnership with the Environmental Water Holder, provide transparency of environmental\nwater utilisation by valley\nNOTE: Once targets have been set, following the development of the WaterNSW land management\nplan, reporting will be provided by valley where possible\nOutcome 5 - WaterNSW will provide customer and community access to data and information\nPublic metrics to measure progress for this outcome", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "other-pdfs/SEC_Newgate_Final_Price_Proposal_Engagement_Report.pdf (https://www.waternsw.com.au/__data/assets/pdf_file/0006/263634/SEC_Newgate_Final_Price_Proposal_Engagement_Report.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-NSW-069", "entity_name": "WaterNSW", "folder_name": "WaterNSW", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "Outcome 4 – Sustainable water and land management\nPublic metrics to measure progress for this outcome\n• Publish, and report on implementation progress of the 2025-2030 WaterNSW land\nmanagement plan, once metrics defined.\no Provide metrics against targets (to be set) on the hectares of land treated for pests/weeds\nannually, and for what issue, by valley\n• Report on targets set in our climate adaptation plan, including land secured for biodiversity and\ncarbon sequestration.\n• In partnership with the Environmental Water Holder, provide transparency of environmental\nwater utilisation by valley\nNOTE: Once targets have been set, following the development of the WaterNSW land management\nplan, reporting will be provided by valley where possible\nOutcome 5 - WaterNSW will provide customer and community access to data and information\nPublic metrics to measure progress for this outcome", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "other-pdfs/SEC_Newgate_Final_Price_Proposal_Engagement_Report.pdf (https://www.waternsw.com.au/__data/assets/pdf_file/0006/263634/SEC_Newgate_Final_Price_Proposal_Engagement_Report.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-NSW-069", "entity_name": "WaterNSW", "folder_name": "WaterNSW", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "[Page 18]\nExecutive Managers (continued)\nCustomer Services Finance, Legal and Risk\nDavid Stockler Cert Bus, Fin & Marketing, Joe Pizzinga FCPA, BCom (Acc/LLB),\nGAICD AMP Harvard\n• Ensure excellence in customer • Manage financial planning,\nservices, communications, and budgeting reporting and\ndigital capabilities. governance.\n• Manage customer requests, • Manage the procurement\nissues and complaints. functions.\n• Manage billing and revenue • Manage WaterNSW’s\ncollection. commercial properties and\nfacilities.\n• Assess and approve customer\nlicensing applications and water • Provide legal advice, including\ntrading in compliance with company secretary\nregulations. responsibilities.\n• Provide the internal audit and\ncorporate risk management and\ncompliance functions.\n< BACK TO CONTENTS 18", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2022-23.pdf (https://www.waternsw.com.au/publications/WaterNSW_Annual-Report-2022-23.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-NSW-069", "entity_name": "WaterNSW", "folder_name": "WaterNSW", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "[Page 18]\nExecutive Managers (continued)\nCustomer Services Finance, Legal and Risk\nDavid Stockler Cert Bus, Fin & Marketing, Joe Pizzinga FCPA, BCom (Acc/LLB),\nGAICD AMP Harvard\n• Ensure excellence in customer • Manage financial planning,\nservices, communications, and budgeting reporting and\ndigital capabilities. governance.\n• Manage customer requests, • Manage the procurement\nissues and complaints. functions.\n• Manage billing and revenue • Manage WaterNSW’s\ncollection. commercial properties and\nfacilities.\n• Assess and approve customer\nlicensing applications and water • Provide legal advice, including\ntrading in compliance with company secretary\nregulations. responsibilities.\n• Provide the internal audit and\ncorporate risk management and\ncompliance functions.\n< BACK TO CONTENTS 18", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2022-23.pdf (https://www.waternsw.com.au/publications/WaterNSW_Annual-Report-2022-23.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-NSW-069", "entity_name": "WaterNSW", "folder_name": "WaterNSW", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "External\naudit\nRegulators\nExecutive leadership team\nOversees policy and strategy implementation and day-to-day management\nof our business, including managing risks to achieve our objectives\nFirst line of defence Second line of defence Third line of defence\nManagement and staff Risk and compliance Internal audit\nResponsible for meeting Provide monitoring of Provides independent\nWaterNSW’s objectives WaterNSW’s risk profile assurance and advice on\nthrough delivery of and support in the risk and on the risk and\nproducts and services implementation of risk control environment\nframework\nBurrendong Dam\n104 Annual Report 2024-2025 | 105", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2024-25.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-NSW-069", "entity_name": "WaterNSW", "folder_name": "WaterNSW", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "External\naudit\nRegulators\nExecutive leadership team\nOversees policy and strategy implementation and day-to-day management\nof our business, including managing risks to achieve our objectives\nFirst line of defence Second line of defence Third line of defence\nManagement and staff Risk and compliance Internal audit\nResponsible for meeting Provide monitoring of Provides independent\nWaterNSW’s objectives WaterNSW’s risk profile assurance and advice on\nthrough delivery of and support in the risk and on the risk and\nproducts and services implementation of risk control environment\nframework\nBurrendong Dam\n104 Annual Report 2024-2025 | 105", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2024-25.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-NSW-069", "entity_name": "WaterNSW", "folder_name": "WaterNSW", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "External\naudit\nRegulators\nExecutive leadership team\nOversees policy and strategy implementation and day-to-day management\nof our business, including managing risks to achieve our objectives\nFirst line of defence Second line of defence Third line of defence\nManagement and staff Risk and compliance Internal audit\nResponsible for meeting Provide monitoring of Provides independent\nWaterNSW’s objectives WaterNSW’s risk profile assurance and advice on\nthrough delivery of and support in the risk and on the risk and\nproducts and services implementation of risk control environment\nframework\nBurrendong Dam\n104 Annual Report 2024-2025 | 105", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "annual-reports/2024-25.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-NSW-069", "entity_name": "WaterNSW", "folder_name": "WaterNSW", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "External\naudit\nRegulators\nExecutive leadership team\nOversees policy and strategy implementation and day-to-day management\nof our business, including managing risks to achieve our objectives\nFirst line of defence Second line of defence Third line of defence\nManagement and staff Risk and compliance Internal audit\nResponsible for meeting Provide monitoring of Provides independent\nWaterNSW’s objectives WaterNSW’s risk profile assurance and advice on\nthrough delivery of and support in the risk and on the risk and\nproducts and services implementation of risk control environment\nframework\nBurrendong Dam\n104 Annual Report 2024-2025 | 105", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "annual-reports/2024-25.pdf (https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-NSW-069", "entity_name": "WaterNSW", "folder_name": "WaterNSW", "category": "Procurement & Delivery", "scale": "small", "title": "Procurement lessons library for repeat purchases", "idea": "Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.", "quote": "[Page 11]\nIn summary\nIn summary, the engagement activities described in this report:\n• identified the big picture issues relating to water delivery across NSW from the\nperspective of customer, community and environment stakeholders.\n• provided a series of deep dives with CAGs, over 18 months, on a range of pricing issues,\nincluding the detailed outcomes they wanted to see in 2025-2030 and pricing structures.\n• combined this information into a set of priority outcomes for WaterNSW to achieve and\nreport against.\n• considered a series of investment proposals for activities and services for WaterNSW to\nmeet these outcomes.\n• considered the investment amounts required for these activities against an overall\nrevenue requirement to deliver bulk water.\n• discussed the issue of cost shares between customers and government", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "other-pdfs/SEC_Newgate_Final_Price_Proposal_Engagement_Report.pdf (https://www.waternsw.com.au/__data/assets/pdf_file/0006/263634/SEC_Newgate_Final_Price_Proposal_Engagement_Report.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-NSW-069", "entity_name": "WaterNSW", "folder_name": "WaterNSW", "category": "Procurement & Delivery", "scale": "large", "title": "Portfolio delivery office for major investments", "idea": "Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.", "quote": "[Page 11]\nIn summary\nIn summary, the engagement activities described in this report:\n• identified the big picture issues relating to water delivery across NSW from the\nperspective of customer, community and environment stakeholders.\n• provided a series of deep dives with CAGs, over 18 months, on a range of pricing issues,\nincluding the detailed outcomes they wanted to see in 2025-2030 and pricing structures.\n• combined this information into a set of priority outcomes for WaterNSW to achieve and\nreport against.\n• considered a series of investment proposals for activities and services for WaterNSW to\nmeet these outcomes.\n• considered the investment amounts required for these activities against an overall\nrevenue requirement to deliver bulk water.\n• discussed the issue of cost shares between customers and government", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "other-pdfs/SEC_Newgate_Final_Price_Proposal_Engagement_Report.pdf (https://www.waternsw.com.au/__data/assets/pdf_file/0006/263634/SEC_Newgate_Final_Price_Proposal_Engagement_Report.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-NSW-069", "entity_name": "WaterNSW", "folder_name": "WaterNSW", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "Outcome 5 - WaterNSW will provide customer and community access to data and information\nPublic metrics to measure progress for this outcome\nWider community engagement\n• Develop and maintain a strategy for an ongoing community education program (OL)\no Baseline: Current high level Voice of Customer results\no Target: Strategy developed and reviewed annually, implemented deliverables,, No\ndecrease in the VOC responses\n• Demonstrate funding from customers is supporting on-ground interaction through\nincreased year on year face to face interactions and on-ground feedback e.g.\nattending field days and water user association meetings.\no Baseline: 1 round of CAGS or 1 update per valley to be spread over the year.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "other-pdfs/WaterNSW_Pricing_Proposal_2025-2030_Customer_Engagement_-_Phase_3_report.pdf (https://www.waternsw.com.au/__data/assets/pdf_file/0004/263632/WaterNSW_Pricing_Proposal_2025-2030_Customer_Engagement_-_Phase_3_report.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-NSW-069", "entity_name": "WaterNSW", "folder_name": "WaterNSW", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "Outcome 5 - WaterNSW will provide customer and community access to data and information\nPublic metrics to measure progress for this outcome\nWider community engagement\n• Develop and maintain a strategy for an ongoing community education program (OL)\no Baseline: Current high level Voice of Customer results\no Target: Strategy developed and reviewed annually, implemented deliverables,, No\ndecrease in the VOC responses\n• Demonstrate funding from customers is supporting on-ground interaction through\nincreased year on year face to face interactions and on-ground feedback e.g.\nattending field days and water user association meetings.\no Baseline: 1 round of CAGS or 1 update per valley to be spread over the year.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "other-pdfs/WaterNSW_Pricing_Proposal_2025-2030_Customer_Engagement_-_Phase_3_report.pdf (https://www.waternsw.com.au/__data/assets/pdf_file/0004/263632/WaterNSW_Pricing_Proposal_2025-2030_Customer_Engagement_-_Phase_3_report.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] } ], "legislation_administered": [], "artifacts": [ { "category": "annual-reports", "year": "2024-25", "url": "https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf", "file": "annual-reports/2024-25.pdf", "bytes": 42917371, "link_text": "WaterNSW Annual Report 2024-25 40.9 MB • PDF" }, { "category": "annual-reports", "year": "2023-24", "url": "https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2023-24.pdf", "file": "annual-reports/2023-24.pdf", "bytes": 8947163, "link_text": "WaterNSW Annual Report 2023-24 8.5 MB • PDF" }, { "category": "annual-reports", "year": "2022-23", "url": "https://www.waternsw.com.au/publications/WaterNSW_Annual-Report-2022-23.pdf", "file": "annual-reports/2022-23.pdf", "bytes": 13981455, "link_text": "WaterNSW Annual Report 2022-23 13.3 MB • PDF" }, { "category": "reviews", "year": "2025", "url": "https://www.waternsw.com.au/__data/assets/pdf_file/0005/263633/WaterNSW_Water_Working_Groups_2025-2030_-_Final_Report_of_the_Process.pdf", "file": "reviews/WaterNSW_Water_Working_Groups_2025-2030_-_Final_Report_of_the_Process.pdf", "bytes": 3566484, "link_text": "Water Working Groups final report (PDF, 3482.89 KB)" }, { "category": "other-pdfs", "year": "2025", "url": "https://www.waternsw.com.au/__data/assets/pdf_file/0009/266094/WaterNSW-Response-to-IPART-Information-Paper-3-June-2025-FINAL.pdf", "file": "other-pdfs/WaterNSW-Response-to-IPART-Information-Paper-3-June-2025-FINAL.pdf", "bytes": 969509, "link_text": "WaterNSW Response to IPART Information Paper (PDF, 946.79 KB)" }, { "category": "other-pdfs", "year": "2025", "url": "https://www.waternsw.com.au/__data/assets/pdf_file/0010/266095/WaterNSW-Board-Cover-Letter-to-IPART-3-June-2025.pdf", "file": "other-pdfs/WaterNSW-Board-Cover-Letter-to-IPART-3-June-2025.pdf", "bytes": 86734, "link_text": "WaterNSW Board Cover Letter to IPART (PDF, 84.7 KB)" }, { "category": "other-pdfs", "year": "2025", "url": "https://www.waternsw.com.au/__data/assets/pdf_file/0011/266096/Appendix-1-Frontier-Economics-Report-Analysis-of-IPARTs-proposed-approach-for-WaterNSW-June-2025.pdf", "file": "other-pdfs/Appendix-1-Frontier-Economics-Report-Analysis-of-IPARTs-proposed-approach-for-Wa.pdf", "bytes": 421914, "link_text": "Frontier Economics Report -  Analysis of IPART's Proposed Approach  for WaterNSW (PDF, 412.03 KB)" }, { "category": "other-pdfs", "year": null, "url": "https://www.waternsw.com.au/__data/assets/pdf_file/0006/263634/SEC_Newgate_Final_Price_Proposal_Engagement_Report.pdf", "file": "other-pdfs/SEC_Newgate_Final_Price_Proposal_Engagement_Report.pdf", "bytes": 3980314, "link_text": "Read the final Price Proposal Engagement Report (PDF, 3887.03 KB)" }, { "category": "other-pdfs", "year": "2025", "url": "https://www.waternsw.com.au/__data/assets/pdf_file/0004/263632/WaterNSW_Pricing_Proposal_2025-2030_Customer_Engagement_-_Phase_3_report.pdf", "file": "other-pdfs/WaterNSW_Pricing_Proposal_2025-2030_Customer_Engagement_-_Phase_3_report.pdf", "bytes": 3121117, "link_text": "Read the phase 3 report (PDF, 3047.97 KB)" } ], "_meta": { "snapshot_built_at": "2026-05-14T02:14:04+00:00", "strategy_brief_meta": { "model": "nova-micro", "folder": "WaterNSW", "annual_report": { "file": "annual-reports\\2024-25.txt", "url": "https://www.waternsw.com.au/documents/publications/general-publications/annual-reports/WaterNSW-Annual-Report-2024-2025.pdf", "year": "2024-25" }, "corporate_plan": { "file": null, "url": "", "year": null }, "usage": { "input_tokens": 20347, "output_tokens": 964, "total_tokens": 21311, "model": "nova-micro" }, "cost_usd": 0.0008471050000000001, "elapsed_seconds": 28.55, "generated_at": "2026-05-13T04:13:42+00:00" }, "ideas_manifest": { "entity_id": "S-NSW-069", "entity_name": "WaterNSW", "folder_name": "WaterNSW", "generated_at": "2026-05-09T23:06:09.869373+00:00", "idea_count": 12, "markdown": "ideas/WaterNSW_ideas.md", "jsonl": "ideas/ideas.jsonl", "inputs": [ "WaterNSW_strategy-overview.md", "strategy-evidence.json", "global-intelligence/source-manifest.json" ] }, "global_intel_meta": null } }