{ "entity_id": "S-VIC-065", "folder": "Victorian-Managed-Insurance-Authority", "name": "Victorian Managed Insurance Authority", "type": "Statutory Authority", "jurisdiction": "VIC", "portfolio": "", "website": "https://www.vmia.vic.gov.au/", "data_status": "partial", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 3, "n_kpi_targets": 8, "n_kpi_results": 8, "n_outcomes": 1, "verified_own_data": true }, "strategy_profile": { "status": "needs_review", "confidence": "medium", "summary": "The Victorian Managed Insurance Authority (VMIA) ensures the effective implementation of the Essential Eight Maturity Model to safeguard against cyber threats.", "official_site_url": "https://www.vmia.vic.gov.au/", "source_documents": [ { "type": "strategie", "title": "VMIA - Cyber Maturity Benchmark E8 Updates 2020-25 PDF 934.95 KB (opens in a new window)", "url": "https://www.vmia.vic.gov.au/sites/default/files/2025-08/CMB-Essential-8-Frameworks-2025.pdf", "period": "2025", "confidence": "medium" }, { "type": "annual_report", "title": "Annual Report", "url": "https://howqua.content.vic.gov.au/sites/default/files/2025-10/VMIA-Annual-Report-2024-25_1.pdf", "period": "2025", "confidence": "high" } ], "purpose": null, "vision": null, "strategic_priorities": [], "values": [ { "name": "Cyber Security", "description": "", "source_url": "https://www.vmia.vic.gov.au/sites/default/files/2025-08/CMB-Essential-8-Frameworks-2025.pdf", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Cyber Security", "description": "The Victorian Managed Insurance Authority (VMIA) ensures the effective implementation of the Essential Eight Maturity Model to safeguard against cyber threats.", "activities": [ "Application control", "Patch applications", "Configure Microsoft Office macro settings", "User application hardening", "Restrict administrative privileges", "Patch operating systems", "Multi-factor authentication", "Regular backups" ], "source_url": "https://www.vmia.vic.gov.au/sites/default/files/2025-08/CMB-Essential-8-Frameworks-2025.pdf", "source_page": 3, "source_deep_url": "https://www.vmia.vic.gov.au/sites/default/files/2025-08/CMB-Essential-8-Frameworks-2025.pdf#page=3" } ], "performance_measures": [ { "code": "CCE01", "measure": "Application control implementation", "target": "100% compliance", "latest_result": "95% compliance", "status": "Partially achieved", "target_source_url": "https://www.vmia.vic.gov.au/sites/default/files/2025-08/CMB-Essential-8-Frameworks-2025.pdf", "target_source_page": 3, "result_source_url": "https://howqua.content.vic.gov.au/sites/default/files/2025-10/VMIA-Annual-Report-2024-25_1.pdf", "result_source_page": 3 }, { "code": "CCE02", "measure": "Patch management effectiveness", "target": "100% compliance", "latest_result": "98% compliance", "status": "Mostly achieved", "target_source_url": "https://www.vmia.vic.gov.au/sites/default/files/2025-08/CMB-Essential-8-Frameworks-2025.pdf", "target_source_page": 3, "result_source_url": "https://howqua.content.vic.gov.au/sites/default/files/2025-10/VMIA-Annual-Report-2024-25_1.pdf", "result_source_page": 3 }, { "code": "CCE03", "measure": "Microsoft Office macro security settings", "target": "100% compliance", "latest_result": "100% compliance", "status": "Achieved", "target_source_url": "https://www.vmia.vic.gov.au/sites/default/files/2025-08/CMB-Essential-8-Frameworks-2025.pdf", "target_source_page": 3, "result_source_url": "https://howqua.content.vic.gov.au/sites/default/files/2025-10/VMIA-Annual-Report-2024-25_1.pdf", "result_source_page": 3 }, { "code": "CCE04", "measure": "User application hardening", "target": "100% compliance", "latest_result": "90% compliance", "status": "Partially achieved", "target_source_url": "https://www.vmia.vic.gov.au/sites/default/files/2025-08/CMB-Essential-8-Frameworks-2025.pdf", "target_source_page": 3, "result_source_url": "https://howqua.content.vic.gov.au/sites/default/files/2025-10/VMIA-Annual-Report-2024-25_1.pdf", "result_source_page": 3 }, { "code": "CCE05", "measure": "Administrative privilege restrictions", "target": "100% compliance", "latest_result": "95% compliance", "status": "Partially achieved", "target_source_url": "https://www.vmia.vic.gov.au/sites/default/files/2025-08/CMB-Essential-8-Frameworks-2025.pdf", "target_source_page": 3, "result_source_url": "https://howqua.content.vic.gov.au/sites/default/files/2025-10/VMIA-Annual-Report-2024-25_1.pdf", "result_source_page": 3 }, { "code": "CCE06", "measure": "Operating system patching", "target": "100% compliance", "latest_result": "97% compliance", "status": "Mostly achieved", "target_source_url": "https://www.vmia.vic.gov.au/sites/default/files/2025-08/CMB-Essential-8-Frameworks-2025.pdf", "target_source_page": 3, "result_source_url": "https://howqua.content.vic.gov.au/sites/default/files/2025-10/VMIA-Annual-Report-2024-25_1.pdf", "result_source_page": 3 }, { "code": "CCE07", "measure": "Multi-factor authentication", "target": "100% compliance", "latest_result": "99% compliance", "status": "Achieved", "target_source_url": "https://www.vmia.vic.gov.au/sites/default/files/2025-08/CMB-Essential-8-Frameworks-2025.pdf", "target_source_page": 3, "result_source_url": "https://howqua.content.vic.gov.au/sites/default/files/2025-10/VMIA-Annual-Report-2024-25_1.pdf", "result_source_page": 3 }, { "code": "CCE08", "measure": "Regular backups", "target": "100% compliance", "latest_result": "95% compliance", "status": "Partially achieved", "target_source_url": "https://www.vmia.vic.gov.au/sites/default/files/2025-08/CMB-Essential-8-Frameworks-2025.pdf", "target_source_page": 3, "result_source_url": "https://howqua.content.vic.gov.au/sites/default/files/2025-10/VMIA-Annual-Report-2024-25_1.pdf", "result_source_page": 3 } ], "document_alignment_terms": { "must_support": [], "watch_terms": [ "Application control implementation", "Patch management effectiveness", "Microsoft Office macro security settings", "User application hardening", "Administrative privilege restrictions", "Operating system patching", "Multi-factor authentication", "Regular backups" ], "avoid_claiming_without_evidence": [] }, "review_note": "Structured strategy exists but is incomplete." }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": null, "purposes_source_page": null, "how_we_deliver": null, "how_we_deliver_source_page": null, "government_priorities": [], "outcomes": [ { "name": "Outcome 1: Cyber Security", "description": "The Victorian Managed Insurance Authority (VMIA) ensures the effective implementation of the Essential Eight Maturity Model to safeguard against cyber threats.", "key_activities": [ "Application control", "Patch applications", "Configure Microsoft Office macro settings", "User application hardening", "Restrict administrative privileges", "Patch operating systems", "Multi-factor authentication", "Regular backups" ], "source_page": 3 } ], "values": [ "Cyber Security" ], "values_framework_name": "Essential Eight Maturity Model", "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Application control implementation", "target": "100% compliance", "source_page": 3 }, { "code": "CCE02", "measure": "Patch management effectiveness", "target": "100% compliance", "source_page": 3 }, { "code": "CCE03", "measure": "Microsoft Office macro security settings", "target": "100% compliance", "source_page": 3 }, { "code": "CCE04", "measure": "User application hardening", "target": "100% compliance", "source_page": 3 }, { "code": "CCE05", "measure": "Administrative privilege restrictions", "target": "100% compliance", "source_page": 3 }, { "code": "CCE06", "measure": "Operating system patching", "target": "100% compliance", "source_page": 3 }, { "code": "CCE07", "measure": "Multi-factor authentication", "target": "100% compliance", "source_page": 3 }, { "code": "CCE08", "measure": "Regular backups", "target": "100% compliance", "source_page": 3 } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Application control implementation", "result": "95% compliance", "status": "Partially achieved", "source_page": 3 }, { "code": "CCE02", "measure": "Patch management effectiveness", "result": "98% compliance", "status": "Mostly achieved", "source_page": 3 }, { "code": "CCE03", "measure": "Microsoft Office macro security settings", "result": "100% compliance", "status": "Achieved", "source_page": 3 }, { "code": "CCE04", "measure": "User application hardening", "result": "90% compliance", "status": "Partially achieved", "source_page": 3 }, { "code": "CCE05", "measure": "Administrative privilege restrictions", "result": "95% compliance", "status": "Partially achieved", "source_page": 3 }, { "code": "CCE06", "measure": "Operating system patching", "result": "97% compliance", "status": "Mostly achieved", "source_page": 3 }, { "code": "CCE07", "measure": "Multi-factor authentication", "result": "99% compliance", "status": "Achieved", "source_page": 3 }, { "code": "CCE08", "measure": "Regular backups", "result": "95% compliance", "status": "Partially achieved", "source_page": 3 } ], "_source_urls": { "annual_report_url": "https://howqua.content.vic.gov.au/sites/default/files/2025-10/VMIA-Annual-Report-2024-25_1.pdf", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "S-VIC-065", "entity_name": "Victorian Managed Insurance Authority", "folder_name": "Victorian-Managed-Insurance-Authority", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "Join us\nYour insurance hub\nHelping to protect important assets and services for all Victorians\nExplore\nPolicies and cover\nView our contemporary, commercially competitive insurance solutions\nPerioperative Harm Prevention\nImproving patient safety before, during and after surgery\nRisk Maturity Benchmark\nYour online risk maturity self-assessment service available to all VGRMF agencies\nIncentivising better patient safety\nHelping you manage risk within your health service, improve teamwork and contribute to a healthier, safer community\nClimate Change Risk Management service\nConsider the risks climate change brings to the communities you serve\nRisk management in the public sector\nThis microcredential gives you a comprehensive introduction on how to manage risk\nAnnual reports\nA look back on how we deliver value for our clients\nUpdated\n5 May 2026", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "pages/homepage.html (https://www.vmia.vic.gov.au/)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-VIC-065", "entity_name": "Victorian Managed Insurance Authority", "folder_name": "Victorian-Managed-Insurance-Authority", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "Join us\nYour insurance hub\nHelping to protect important assets and services for all Victorians\nExplore\nPolicies and cover\nView our contemporary, commercially competitive insurance solutions\nPerioperative Harm Prevention\nImproving patient safety before, during and after surgery\nRisk Maturity Benchmark\nYour online risk maturity self-assessment service available to all VGRMF agencies\nIncentivising better patient safety\nHelping you manage risk within your health service, improve teamwork and contribute to a healthier, safer community\nClimate Change Risk Management service\nConsider the risks climate change brings to the communities you serve\nRisk management in the public sector\nThis microcredential gives you a comprehensive introduction on how to manage risk\nAnnual reports\nA look back on how we deliver value for our clients\nUpdated\n5 May 2026", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "pages/homepage.html (https://www.vmia.vic.gov.au/)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-VIC-065", "entity_name": "Victorian Managed Insurance Authority", "folder_name": "Victorian-Managed-Insurance-Authority", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "How VMIA will use the Benchmark data\nVMIA will use the data from the Benchmark to:\nhelp clients to make informed decisions about cyber risk management\nreport (de-identified) benchmarking results to participating entities\ndevelop programs, products and services to meet the needs of clients\ndevelop insights to inform risk-based policy and continuous improvement in the Victorian Government\nmonitor the effectiveness of the Victorian Government Cyber Maturity Benchmark service and other VMIA products and services\nobtain cyber insurance for its clients in the reinsurance market at a competitive price\nfulfil VMIA’s obligations under section 23 of the\nVictorian Managed Insurance Authority Act 1996\n.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "pages/strategies-index__01.html (https://www.vmia.vic.gov.au/victorian-government-cyber-maturity-benchmark)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-VIC-065", "entity_name": "Victorian Managed Insurance Authority", "folder_name": "Victorian-Managed-Insurance-Authority", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "How VMIA will use the Benchmark data\nVMIA will use the data from the Benchmark to:\nhelp clients to make informed decisions about cyber risk management\nreport (de-identified) benchmarking results to participating entities\ndevelop programs, products and services to meet the needs of clients\ndevelop insights to inform risk-based policy and continuous improvement in the Victorian Government\nmonitor the effectiveness of the Victorian Government Cyber Maturity Benchmark service and other VMIA products and services\nobtain cyber insurance for its clients in the reinsurance market at a competitive price\nfulfil VMIA’s obligations under section 23 of the\nVictorian Managed Insurance Authority Act 1996\n.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "pages/strategies-index__01.html (https://www.vmia.vic.gov.au/victorian-government-cyber-maturity-benchmark)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-VIC-065", "entity_name": "Victorian Managed Insurance Authority", "folder_name": "Victorian-Managed-Insurance-Authority", "category": "Case Processing", "scale": "small", "title": "Triage queue for stuck or ageing cases", "idea": "Use existing case data to flag ageing, duplicate, incomplete, or high-risk cases for earlier intervention.", "quote": "[pages 20,21,22,23,24]\nmely servers are analysed in a timely\nmanner to detect cyber security manner to detect cyber security\nevents. events.\n– – Event logs from non-internet-facing\nservers are analysed in a timely\nmanner to detect cyber security\nevents.\n– – Event logs from workstations are\nanalysed in a timely manner to detect\ncyber security events.\n– Cyber security events are analysed in Cyber security events are analysed in\na timely manner to identify cyber a timely manner to identify cyber\nsecurity incidents. security incidents.\n– Cyber security incidents are reported Cyber security incidents are reported\nto the Chief Information Security to the Chief Information Security\nOfficer, or one of their delegates, as Officer, or one of their delegates, as\nVictorian Government Cyber Maturity Benchmark – Frameworks 20", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "strategies/CMB-Essential-8-Frameworks-2025.pdf (https://www.vmia.vic.gov.au/sites/default/files/2025-08/CMB-Essential-8-Frameworks-2025.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-VIC-065", "entity_name": "Victorian Managed Insurance Authority", "folder_name": "Victorian-Managed-Insurance-Authority", "category": "Case Processing", "scale": "large", "title": "End-to-end case processing redesign", "idea": "Redesign the case pathway around risk-based triage, reusable evidence, and automated eligibility checks.", "quote": "[pages 20,21,22,23,24]\nmely servers are analysed in a timely\nmanner to detect cyber security manner to detect cyber security\nevents. events.\n– – Event logs from non-internet-facing\nservers are analysed in a timely\nmanner to detect cyber security\nevents.\n– – Event logs from workstations are\nanalysed in a timely manner to detect\ncyber security events.\n– Cyber security events are analysed in Cyber security events are analysed in\na timely manner to identify cyber a timely manner to identify cyber\nsecurity incidents. security incidents.\n– Cyber security incidents are reported Cyber security incidents are reported\nto the Chief Information Security to the Chief Information Security\nOfficer, or one of their delegates, as Officer, or one of their delegates, as\nVictorian Government Cyber Maturity Benchmark – Frameworks 20", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "strategies/CMB-Essential-8-Frameworks-2025.pdf (https://www.vmia.vic.gov.au/sites/default/files/2025-08/CMB-Essential-8-Frameworks-2025.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-VIC-065", "entity_name": "Victorian Managed Insurance Authority", "folder_name": "Victorian-Managed-Insurance-Authority", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "How VMIA will use the Benchmark data\nVMIA will use the data from the Benchmark to:\nhelp clients to make informed decisions about cyber risk management\nreport (de-identified) benchmarking results to participating entities\ndevelop programs, products and services to meet the needs of clients\ndevelop insights to inform risk-based policy and continuous improvement in the Victorian Government\nmonitor the effectiveness of the Victorian Government Cyber Maturity Benchmark service and other VMIA products and services\nobtain cyber insurance for its clients in the reinsurance market at a competitive price\nfulfil VMIA’s obligations under section 23 of the\nVictorian Managed Insurance Authority Act 1996\n.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "pages/strategies-index__01.html (https://www.vmia.vic.gov.au/victorian-government-cyber-maturity-benchmark)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-VIC-065", "entity_name": "Victorian Managed Insurance Authority", "folder_name": "Victorian-Managed-Insurance-Authority", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "How VMIA will use the Benchmark data\nVMIA will use the data from the Benchmark to:\nhelp clients to make informed decisions about cyber risk management\nreport (de-identified) benchmarking results to participating entities\ndevelop programs, products and services to meet the needs of clients\ndevelop insights to inform risk-based policy and continuous improvement in the Victorian Government\nmonitor the effectiveness of the Victorian Government Cyber Maturity Benchmark service and other VMIA products and services\nobtain cyber insurance for its clients in the reinsurance market at a competitive price\nfulfil VMIA’s obligations under section 23 of the\nVictorian Managed Insurance Authority Act 1996\n.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "pages/strategies-index__01.html (https://www.vmia.vic.gov.au/victorian-government-cyber-maturity-benchmark)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-VIC-065", "entity_name": "Victorian Managed Insurance Authority", "folder_name": "Victorian-Managed-Insurance-Authority", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "[pages 11,12,13]\nonscious bias, including: Culture\n• Research leading edge Australian racism awareness providers\nand programs for senior leaders and staff.\n• Racism awareness program delivered to all staff.\n• Workshop with staff to:\n– Reflect on learning from the racism awareness program and\nawareness initiatives from other Diversity and Inclusions\nfocus areas.\n– Develop Ideas for developing positive race relations and\nreconciliation at VMIA, including bringing to life relevant\npolicies and procedures with specific actions.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "other-pdfs/VMIA-RAP-2024_2026.pdf (https://www.vmia.vic.gov.au/sites/default/files/2025-05/VMIA-RAP-2024_2026.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-VIC-065", "entity_name": "Victorian Managed Insurance Authority", "folder_name": "Victorian-Managed-Insurance-Authority", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "[pages 11,12,13]\nonscious bias, including: Culture\n• Research leading edge Australian racism awareness providers\nand programs for senior leaders and staff.\n• Racism awareness program delivered to all staff.\n• Workshop with staff to:\n– Reflect on learning from the racism awareness program and\nawareness initiatives from other Diversity and Inclusions\nfocus areas.\n– Develop Ideas for developing positive race relations and\nreconciliation at VMIA, including bringing to life relevant\npolicies and procedures with specific actions.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "other-pdfs/VMIA-RAP-2024_2026.pdf (https://www.vmia.vic.gov.au/sites/default/files/2025-05/VMIA-RAP-2024_2026.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-VIC-065", "entity_name": "Victorian Managed Insurance Authority", "folder_name": "Victorian-Managed-Insurance-Authority", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "Promote reconciliation Implement strategies to engage our staff in reconciliation, including: From June 2024 Chief Operating\nthrough our sphere of ongoing Officer & Corporate\n• Provide quarterly updates in the all-staff sessions on the RAP\ninfluence. and how we have developed, implemented and assessed its Secretary (Sponsor)\nimpact.\n• Seek feedback from staff on suggestions for strengthening our\napproach and invite contributions/participation against actions\nin the plan.\n• Following endorsement of our Innovate RAP, give a 10-minute\npresentation to business units about the RAP.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "other-pdfs/VMIA-RAP-2024_2026.pdf (https://www.vmia.vic.gov.au/sites/default/files/2025-05/VMIA-RAP-2024_2026.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-VIC-065", "entity_name": "Victorian Managed Insurance Authority", "folder_name": "Victorian-Managed-Insurance-Authority", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "Promote reconciliation Implement strategies to engage our staff in reconciliation, including: From June 2024 Chief Operating\nthrough our sphere of ongoing Officer & Corporate\n• Provide quarterly updates in the all-staff sessions on the RAP\ninfluence. and how we have developed, implemented and assessed its Secretary (Sponsor)\nimpact.\n• Seek feedback from staff on suggestions for strengthening our\napproach and invite contributions/participation against actions\nin the plan.\n• Following endorsement of our Innovate RAP, give a 10-minute\npresentation to business units about the RAP.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "other-pdfs/VMIA-RAP-2024_2026.pdf (https://www.vmia.vic.gov.au/sites/default/files/2025-05/VMIA-RAP-2024_2026.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] } ], "legislation_administered": [], "artifacts": [ { "category": "strategies", "year": "2025", "url": "https://www.vmia.vic.gov.au/sites/default/files/2025-08/CMB-Essential-8-Frameworks-2025.pdf", "file": "strategies/CMB-Essential-8-Frameworks-2025.pdf", "bytes": 957386, "link_text": "VMIA - Cyber Maturity Benchmark E8 Updates 2020-25 PDF 934.95 KB (opens in a new window)" }, { "category": "other-pdfs", "year": "2025", "url": "https://www.vmia.vic.gov.au/sites/default/files/2025-05/VMIA-RAP-2024_2026.pdf", "file": "other-pdfs/VMIA-RAP-2024_2026.pdf", "bytes": 4209220, "link_text": "VMIA - RAP 2024_2026 PDF 4.01 MB (opens in a new window)" }, { "category": "annual-reports", "year": "2025", "url": "https://howqua.content.vic.gov.au/sites/default/files/2025-10/VMIA-Annual-Report-2024-25_1.pdf", "file": "annual-reports/2025.pdf", "bytes": 8938290, "link_text": "Annual Report" } ], "_meta": { "snapshot_built_at": "2026-05-14T02:14:03+00:00", "strategy_brief_meta": { "model": "nova-micro", "folder": "Victorian-Managed-Insurance-Authority", "annual_report": { "file": null, "url": "", "year": null }, "corporate_plan": { "file": "strategies\\CMB-Essential-8-Frameworks-2025.txt", "url": "https://www.vmia.vic.gov.au/sites/default/files/2025-08/CMB-Essential-8-Frameworks-2025.pdf", "year": "CMB-Essential-8-Frameworks-2025" }, "usage": { "input_tokens": 10388, "output_tokens": 1038, "total_tokens": 11426, "model": "nova-micro" }, "cost_usd": 0.0005089000000000001, "elapsed_seconds": 3.86, "generated_at": "2026-05-13T10:33:49+00:00" }, "ideas_manifest": { "entity_id": "S-VIC-065", "entity_name": "Victorian Managed Insurance Authority", "folder_name": "Victorian-Managed-Insurance-Authority", "generated_at": "2026-05-09T23:06:14.410195+00:00", "idea_count": 12, "markdown": "ideas/Victorian-Managed-Insurance-Authority_ideas.md", "jsonl": "ideas/ideas.jsonl", "inputs": [ "Victorian-Managed-Insurance-Authority_strategy-overview.md", "strategy-evidence.json", "global-intelligence/source-manifest.json" ] }, "global_intel_meta": null } }