{ "entity_id": "O-000830", "folder": "Tertiary-Education-Quality-and-Standards-Agency", "name": "Tertiary Education Quality and Standards Agency", "type": "Non-corporate Commonwealth Entity", "jurisdiction": "Commonwealth", "portfolio": "Education", "website": "http://www.teqsa.gov.au", "data_status": "partial", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": true, "has_kpi_results": false, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": true, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 7, "n_kpi_targets": 3, "n_kpi_results": 0, "n_outcomes": 3, "verified_own_data": true }, "strategy_profile": { "status": "needs_review", "confidence": "medium", "summary": "foster increased collaboration and coordination between the 2 agencies, including collaboration on sector messaging where appropriate", "official_site_url": "http://www.teqsa.gov.au", "source_documents": [ { "type": "strategie", "title": "Download the Dual sector regulatory strategy", "url": "https://www.teqsa.gov.au/sites/default/files/2025-09/dual-sector-regulatory-strategy-ASQA-TEQSA.pdf", "period": "2025", "confidence": "medium" }, { "type": "corporate_plan", "title": "Corporate Plan", "url": "https://www.teqsa.gov.au/sites/default/files/2025-08/corporate-plan-2025-29.pdf", "period": "2025", "confidence": "high" } ], "purpose": null, "vision": null, "strategic_priorities": [ { "title": "foster increased collaboration and coordination between the 2 agencies, including collaboration on sector messaging wher", "description": "foster increased collaboration and coordination between the 2 agencies, including collaboration on sector messaging where appropriate", "source_url": "https://www.teqsa.gov.au/sites/default/files/2025-08/corporate-plan-2025-29.pdf", "source_page": 7, "source_deep_url": "https://www.teqsa.gov.au/sites/default/files/2025-08/corporate-plan-2025-29.pdf#page=7" }, { "title": "seek opportunities to reduce duplication of effort and improve consistency across the 2 agencies", "description": "seek opportunities to reduce duplication of effort and improve consistency across the 2 agencies", "source_url": "https://www.teqsa.gov.au/sites/default/files/2025-08/corporate-plan-2025-29.pdf", "source_page": 7, "source_deep_url": "https://www.teqsa.gov.au/sites/default/files/2025-08/corporate-plan-2025-29.pdf#page=7" }, { "title": "streamline regulatory approaches where practical and possible under legislation", "description": "streamline regulatory approaches where practical and possible under legislation", "source_url": "https://www.teqsa.gov.au/sites/default/files/2025-08/corporate-plan-2025-29.pdf", "source_page": 7, "source_deep_url": "https://www.teqsa.gov.au/sites/default/files/2025-08/corporate-plan-2025-29.pdf#page=7" }, { "title": "enhance engagement with dual sector providers, building greater trust in the regulatory system", "description": "enhance engagement with dual sector providers, building greater trust in the regulatory system", "source_url": "https://www.teqsa.gov.au/sites/default/files/2025-08/corporate-plan-2025-29.pdf", "source_page": 7, "source_deep_url": "https://www.teqsa.gov.au/sites/default/files/2025-08/corporate-plan-2025-29.pdf#page=7" }, { "title": "incentivise high performance by dual sector providers to encourage consistently high standards of academic and corporate", "description": "incentivise high performance by dual sector providers to encourage consistently high standards of academic and corporate governance", "source_url": "https://www.teqsa.gov.au/sites/default/files/2025-08/corporate-plan-2025-29.pdf", "source_page": 7, "source_deep_url": "https://www.teqsa.gov.au/sites/default/files/2025-08/corporate-plan-2025-29.pdf#page=7" } ], "values": [ { "name": "foster increased collaboration and coordination", "description": "", "source_url": "https://www.teqsa.gov.au/sites/default/files/2025-08/corporate-plan-2025-29.pdf", "source_page": null }, { "name": "seek opportunities to reduce duplication of effort", "description": "", "source_url": "https://www.teqsa.gov.au/sites/default/files/2025-08/corporate-plan-2025-29.pdf", "source_page": null }, { "name": "streamline regulatory approaches", "description": "", "source_url": "https://www.teqsa.gov.au/sites/default/files/2025-08/corporate-plan-2025-29.pdf", "source_page": null }, { "name": "enhance engagement with dual sector providers", "description": "", "source_url": "https://www.teqsa.gov.au/sites/default/files/2025-08/corporate-plan-2025-29.pdf", "source_page": null }, { "name": "incentivise high performance", "description": "", "source_url": "https://www.teqsa.gov.au/sites/default/files/2025-08/corporate-plan-2025-29.pdf", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Regulatory burden reduction", "description": "Reduction of regulatory burden for providers: administrative costs (making applications, keeping and providing records) by reducing the need for requests for information (RFIs); delay costs (approval) of awaiting decisions by increasing assessment efficiency.", "activities": [ "mature existing inter-agency working groups, and where necessary create new working groups to better facilitate data sharing in key areas, including ESOS, risk intelligence, regulation of transnational education, and provider registration and renewal", "improve data-sharing protocols between ASQA and TEQSA regarding key regulatory and compliance activities." ], "source_url": "https://www.teqsa.gov.au/sites/default/files/2025-08/corporate-plan-2025-29.pdf", "source_page": 4, "source_deep_url": "https://www.teqsa.gov.au/sites/default/files/2025-08/corporate-plan-2025-29.pdf#page=4" }, { "name": "Outcome 2: Alignment of evidence requirements", "description": "Reduction of regulatory burden for providers: administrative costs (making applications, keeping and providing records, notifying regulator) by reducing the need for/complexity of RFIs, reporting; substantive compliance costs (professional services, training) by simplifying audit/review scoping, improving consistency of requirements; delay costs (application, approval) by helping providers to more easily and consistently evidence compliance.", "activities": [ "review and more closely align evidence requirements and application guidance for similar application-based assessments (CRICOS registration, initial registration/market entry, etc.)", "more closely align annual reporting obligations." ], "source_url": "https://www.teqsa.gov.au/sites/default/files/2025-08/corporate-plan-2025-29.pdf", "source_page": 5, "source_deep_url": "https://www.teqsa.gov.au/sites/default/files/2025-08/corporate-plan-2025-29.pdf#page=5" }, { "name": "Outcome 3: Maturity in corporate and academic governance", "description": "Reduction of regulatory burden for providers: administrative costs (making applications) by clarifying regulator expectations, establishing shared guidance on key topics; substantive compliance costs (operation, training) by helping providers better target improvement, simplifying evidencing of compliance; delay costs (application, approval) of preparing applications and awaiting decisions by helping providers to more easily and consistently evidence good corporate and academic governance.", "activities": [ "support dual sector providers to build capability in corporate governance including identifying, managing and controlling risks", "support dual sector providers to build capability in oversight, quality assurance and continuous improvement of academic operations", "develop joint guidance (ASQA and TEQSA) to help dual sector providers mature corporate and academic governance." ], "source_url": "https://www.teqsa.gov.au/sites/default/files/2025-08/corporate-plan-2025-29.pdf", "source_page": 6, "source_deep_url": "https://www.teqsa.gov.au/sites/default/files/2025-08/corporate-plan-2025-29.pdf#page=6" } ], "performance_measures": [ { "code": "CCE01", "measure": "Reduction of regulatory burden", "target": "Reduction of administrative, substantive compliance, and delay costs", "latest_result": "", "status": "", "target_source_url": "https://www.teqsa.gov.au/sites/default/files/2025-08/corporate-plan-2025-29.pdf", "target_source_page": 4, "result_source_url": "", "result_source_page": null }, { "code": "CCE02", "measure": "Alignment of evidence requirements", "target": "Simplification of audit/review scoping, improving consistency of requirements", "latest_result": "", "status": "", "target_source_url": "https://www.teqsa.gov.au/sites/default/files/2025-08/corporate-plan-2025-29.pdf", "target_source_page": 5, "result_source_url": "", "result_source_page": null }, { "code": "CCE03", "measure": "Maturity in corporate and academic governance", "target": "Helping providers better target improvement, simplifying evidencing of compliance", "latest_result": "", "status": "", "target_source_url": "https://www.teqsa.gov.au/sites/default/files/2025-08/corporate-plan-2025-29.pdf", "target_source_page": 6, "result_source_url": "", "result_source_page": null } ], "document_alignment_terms": { "must_support": [ "foster increased collaboration and coordination between the 2 agencies, including collaboration on sector messaging where appropriate", "seek opportunities to reduce duplication of effort and improve consistency across the 2 agencies", "streamline regulatory approaches where practical and possible under legislation", "enhance engagement with dual sector providers, building greater trust in the regulatory system", "incentivise high performance by dual sector providers to encourage consistently high standards of academic and corporate governance" ], "watch_terms": [ "Reduction of regulatory burden", "Alignment of evidence requirements", "Maturity in corporate and academic governance" ], "avoid_claiming_without_evidence": [] }, "review_note": "Structured strategy exists but is incomplete." }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": null, "purposes_source_page": null, "how_we_deliver": null, "how_we_deliver_source_page": null, "government_priorities": [ { "text": "foster increased collaboration and coordination between the 2 agencies, including collaboration on sector messaging where appropriate", "source_page": 7 }, { "text": "seek opportunities to reduce duplication of effort and improve consistency across the 2 agencies", "source_page": 7 }, { "text": "streamline regulatory approaches where practical and possible under legislation", "source_page": 7 }, { "text": "enhance engagement with dual sector providers, building greater trust in the regulatory system", "source_page": 7 }, { "text": "incentivise high performance by dual sector providers to encourage consistently high standards of academic and corporate governance", "source_page": 7 } ], "outcomes": [ { "name": "Outcome 1: Regulatory burden reduction", "description": "Reduction of regulatory burden for providers: administrative costs (making applications, keeping and providing records) by reducing the need for requests for information (RFIs); delay costs (approval) of awaiting decisions by increasing assessment efficiency.", "key_activities": [ "mature existing inter-agency working groups, and where necessary create new working groups to better facilitate data sharing in key areas, including ESOS, risk intelligence, regulation of transnational education, and provider registration and renewal", "improve data-sharing protocols between ASQA and TEQSA regarding key regulatory and compliance activities." ], "source_page": 4 }, { "name": "Outcome 2: Alignment of evidence requirements", "description": "Reduction of regulatory burden for providers: administrative costs (making applications, keeping and providing records, notifying regulator) by reducing the need for/complexity of RFIs, reporting; substantive compliance costs (professional services, training) by simplifying audit/review scoping, improving consistency of requirements; delay costs (application, approval) by helping providers to more easily and consistently evidence compliance.", "key_activities": [ "review and more closely align evidence requirements and application guidance for similar application-based assessments (CRICOS registration, initial registration/market entry, etc.)", "more closely align annual reporting obligations." ], "source_page": 5 }, { "name": "Outcome 3: Maturity in corporate and academic governance", "description": "Reduction of regulatory burden for providers: administrative costs (making applications) by clarifying regulator expectations, establishing shared guidance on key topics; substantive compliance costs (operation, training) by helping providers better target improvement, simplifying evidencing of compliance; delay costs (application, approval) of preparing applications and awaiting decisions by helping providers to more easily and consistently evidence good corporate and academic governance.", "key_activities": [ "support dual sector providers to build capability in corporate governance including identifying, managing and controlling risks", "support dual sector providers to build capability in oversight, quality assurance and continuous improvement of academic operations", "develop joint guidance (ASQA and TEQSA) to help dual sector providers mature corporate and academic governance." ], "source_page": 6 } ], "values": [ "foster increased collaboration and coordination", "seek opportunities to reduce duplication of effort", "streamline regulatory approaches", "enhance engagement with dual sector providers", "incentivise high performance" ], "values_framework_name": null, "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Reduction of regulatory burden", "target": "Reduction of administrative, substantive compliance, and delay costs", "source_page": 4 }, { "code": "CCE02", "measure": "Alignment of evidence requirements", "target": "Simplification of audit/review scoping, improving consistency of requirements", "source_page": 5 }, { "code": "CCE03", "measure": "Maturity in corporate and academic governance", "target": "Helping providers better target improvement, simplifying evidencing of compliance", "source_page": 6 } ], "kpi_results_2024_25": [], "_source_urls": { "annual_report_url": "", "corporate_plan_url": "https://www.teqsa.gov.au/sites/default/files/2025-08/corporate-plan-2025-29.pdf" } }, "ideas": [ { "entity_id": "O-000830", "entity_name": "Tertiary Education Quality and Standards Agency", "folder_name": "Tertiary-Education-Quality-and-Standards-Agency", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "Where practical, optimise alignment of ASQA’s and TEQSA’s\nregulatory strategies\nReduction of Benefit to Overall benefit Resource Indicative\nregulatory effective intensity timeframe\nburden risk-based\nregulation\nHigh High High High 4-5 years\nThe regulatory strategies underpinning ASQA’s and TEQSA’s work necessarily differ in their\nregulatory objectives, compliance priorities and approaches to managing key risks due to the\nunique features of each sector.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "strategies/dual-sector-regulatory-strategy-ASQA-TEQSA.pdf (https://www.teqsa.gov.au/sites/default/files/2025-09/dual-sector-regulatory-strategy-ASQA-TEQSA.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "O-000830", "entity_name": "Tertiary Education Quality and Standards Agency", "folder_name": "Tertiary-Education-Quality-and-Standards-Agency", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "Where practical, optimise alignment of ASQA’s and TEQSA’s\nregulatory strategies\nReduction of Benefit to Overall benefit Resource Indicative\nregulatory effective intensity timeframe\nburden risk-based\nregulation\nHigh High High High 4-5 years\nThe regulatory strategies underpinning ASQA’s and TEQSA’s work necessarily differ in their\nregulatory objectives, compliance priorities and approaches to managing key risks due to the\nunique features of each sector.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "strategies/dual-sector-regulatory-strategy-ASQA-TEQSA.pdf (https://www.teqsa.gov.au/sites/default/files/2025-09/dual-sector-regulatory-strategy-ASQA-TEQSA.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "O-000830", "entity_name": "Tertiary Education Quality and Standards Agency", "folder_name": "Tertiary-Education-Quality-and-Standards-Agency", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "[Page 2]\nOFFICIAL\nEXPECTATION EXAMPLES OF EVIDENCE AVAILABLE EXAMPLE EXPLANATION SUMMARY OF\nRELEVANCE OF EVIDENCE\n1\n• Governing body meeting minutes covering • The meeting minutes demonstrate that the\nThe provider’s governing body obtains discussion of an external audit report relating provider’s governing body obtained and\nindependent advice as is necessary to to a payroll systems audit (copy of report considered an external auditor’s view on the\nidentify and address potential risks related available). appropriateness and effectiveness of the\nto obligations under workplace laws, provider’s payroll system.\nincluding the risk of wage underpayment\ndue to issues in payroll, employment and\nadministrative systems.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "other-pdfs/TEQSA-index-of-evidence-guide-SRE-compliance-workplace-obligations-web.pdf (https://www.teqsa.gov.au/sites/default/files/2025-12/TEQSA-index-of-evidence-guide-SRE-compliance-workplace-obligations-web.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "O-000830", "entity_name": "Tertiary Education Quality and Standards Agency", "folder_name": "Tertiary-Education-Quality-and-Standards-Agency", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "[Page 2]\nOFFICIAL\nEXPECTATION EXAMPLES OF EVIDENCE AVAILABLE EXAMPLE EXPLANATION SUMMARY OF\nRELEVANCE OF EVIDENCE\n1\n• Governing body meeting minutes covering • The meeting minutes demonstrate that the\nThe provider’s governing body obtains discussion of an external audit report relating provider’s governing body obtained and\nindependent advice as is necessary to to a payroll systems audit (copy of report considered an external auditor’s view on the\nidentify and address potential risks related available). appropriateness and effectiveness of the\nto obligations under workplace laws, provider’s payroll system.\nincluding the risk of wage underpayment\ndue to issues in payroll, employment and\nadministrative systems.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "other-pdfs/TEQSA-index-of-evidence-guide-SRE-compliance-workplace-obligations-web.pdf (https://www.teqsa.gov.au/sites/default/files/2025-12/TEQSA-index-of-evidence-guide-SRE-compliance-workplace-obligations-web.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "O-000830", "entity_name": "Tertiary Education Quality and Standards Agency", "folder_name": "Tertiary-Education-Quality-and-Standards-Agency", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "The Government’s 2024-25 budget committed $27.7 million to implement a series of tertiary\nharmonisation measures, including, improving regulatory approaches for dual sector\nproviders, facilitating better student pathways between VET and higher education, and\nimproving the evidence base of students’ movements between sectors through better data\ncollection.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "strategies/dual-sector-regulatory-strategy-ASQA-TEQSA.pdf (https://www.teqsa.gov.au/sites/default/files/2025-09/dual-sector-regulatory-strategy-ASQA-TEQSA.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "O-000830", "entity_name": "Tertiary Education Quality and Standards Agency", "folder_name": "Tertiary-Education-Quality-and-Standards-Agency", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "The Government’s 2024-25 budget committed $27.7 million to implement a series of tertiary\nharmonisation measures, including, improving regulatory approaches for dual sector\nproviders, facilitating better student pathways between VET and higher education, and\nimproving the evidence base of students’ movements between sectors through better data\ncollection.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "strategies/dual-sector-regulatory-strategy-ASQA-TEQSA.pdf (https://www.teqsa.gov.au/sites/default/files/2025-09/dual-sector-regulatory-strategy-ASQA-TEQSA.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "O-000830", "entity_name": "Tertiary Education Quality and Standards Agency", "folder_name": "Tertiary-Education-Quality-and-Standards-Agency", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "HESF Domain 3: Teaching\nScope and intent of the Domain\nThis Domain (Sections 3.1-3.3) of the\nHigher Education Standards Framework (Threshold Standards) 2021\n(HES Framework) encompasses:\nspecific requirements for the specification of the course design and requirements for engagement with advanced knowledge and inquiry, current knowledge, theoretical frameworks and concepts, related scholarship and emerging ideas\ncoherent achievement of learning outcomes and professional accreditation of a course of study if applicable\nsufficiency of staffing, capability of teaching staff, student access to staff\nthe nature, appropriateness, quality and level of access to learning resources that are specific to the course of study.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "pages/strategies-index__12.html (http://www.teqsa.gov.au/how-we-regulate/higher-education-standards-framework-2021/hesf-domain-3-teaching)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "O-000830", "entity_name": "Tertiary Education Quality and Standards Agency", "folder_name": "Tertiary-Education-Quality-and-Standards-Agency", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "HESF Domain 3: Teaching\nScope and intent of the Domain\nThis Domain (Sections 3.1-3.3) of the\nHigher Education Standards Framework (Threshold Standards) 2021\n(HES Framework) encompasses:\nspecific requirements for the specification of the course design and requirements for engagement with advanced knowledge and inquiry, current knowledge, theoretical frameworks and concepts, related scholarship and emerging ideas\ncoherent achievement of learning outcomes and professional accreditation of a course of study if applicable\nsufficiency of staffing, capability of teaching staff, student access to staff\nthe nature, appropriateness, quality and level of access to learning resources that are specific to the course of study.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "pages/strategies-index__12.html (http://www.teqsa.gov.au/how-we-regulate/higher-education-standards-framework-2021/hesf-domain-3-teaching)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "O-000830", "entity_name": "Tertiary Education Quality and Standards Agency", "folder_name": "Tertiary-Education-Quality-and-Standards-Agency", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "HESF Domain 2: Learning environment\nScope and intent of the Domain\nThis Domain (Sections 2.1-2.4) of the\nHigher Education Standards Framework (Threshold Standards) 2021\n(HES Framework) encompasses:\nthe nature, access to and fitness for purpose of the learning environment under the control of the provider (without presupposing any particular model of participation or delivery), diversity of participation and the wellbeing of staff and students\naccess to effective mechanisms to address students’ grievances should they arise.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "pages/strategies-index__11.html (http://www.teqsa.gov.au/how-we-regulate/higher-education-standards-framework-2021/hesf-domain-2-learning-environment)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "O-000830", "entity_name": "Tertiary Education Quality and Standards Agency", "folder_name": "Tertiary-Education-Quality-and-Standards-Agency", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "HESF Domain 2: Learning environment\nScope and intent of the Domain\nThis Domain (Sections 2.1-2.4) of the\nHigher Education Standards Framework (Threshold Standards) 2021\n(HES Framework) encompasses:\nthe nature, access to and fitness for purpose of the learning environment under the control of the provider (without presupposing any particular model of participation or delivery), diversity of participation and the wellbeing of staff and students\naccess to effective mechanisms to address students’ grievances should they arise.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "pages/strategies-index__11.html (http://www.teqsa.gov.au/how-we-regulate/higher-education-standards-framework-2021/hesf-domain-2-learning-environment)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": 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