{ "entity_id": "B-000949", "folder": "Tax-Practitioners-Board", "name": "Tax Practitioners Board", "type": "Statutory Body", "jurisdiction": "Commonwealth", "portfolio": "Treasury", "website": "http://www.tpb.gov.au", "data_status": "rich", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 8, "n_kpi_targets": 1, "n_kpi_results": 1, "n_outcomes": 1, "verified_own_data": true }, "strategy_profile": { "status": "published", "confidence": "high", "summary": "The purpose of this document is to detail the TPB’s governance framework. It sets out: an overview of the structure of the TPB and its governance framework; the context in which the TPB operates including the role of the relevant Minister and key related Commonwealth departments and agencies that have co-regulatory and/or interrelated roles with the TPB (Part A); the role and responsibilities of the Board, the Chair and the Secretary of the TPB (known as the CEO/Secretary) (Part B); the role and responsibilities of the TPB’s management team and staff (Part C); the role and responsibilities of TPB Committees and Forums which have been delegated functions and powers under the TASA or otherwise delegated functions to support the TPB (Part D); the TPB’s planning, performance and reporting approach (Part E); and the TPB’s risk management approach (Part F).", "official_site_url": "http://www.tpb.gov.au", "source_documents": [ { "type": "strategie", "title": "Download TPB Governance Framework", "url": "http://www.tpb.gov.au/sites/default/files/2025-12/TPB%20Governance%20Framework_December%202024.pdf", "period": "2025", "confidence": "medium" }, { "type": "strategie", "title": "September 2024, version 1.1", "url": "https://www.digital.gov.au/sites/default/files/documents/2024-10/Policy%20for%20the%20responsible%20use%20of%20AI%20in%20government%201.1.pdf", "period": "2024", "confidence": "medium" }, { "type": "annual_report", "title": "Annual Report", "url": "https://www.tpb.gov.au/sites/default/files/2022-10/tpb_annual_report_2017-18.pdf", "period": "2022", "confidence": "high" } ], "purpose": { "text": "The purpose of this document is to detail the TPB’s governance framework. It sets out: an overview of the structure of the TPB and its governance framework; the context in which the TPB operates including the role of the relevant Minister and key related Commonwealth departments and agencies that have co-regulatory and/or interrelated roles with the TPB (Part A); the role and responsibilities of the Board, the Chair and the Secretary of the TPB (known as the CEO/Secretary) (Part B); the role and responsibilities of the TPB’s management team and staff (Part C); the role and responsibilities of TPB Committees and Forums which have been delegated functions and powers under the TASA or otherwise delegated functions to support the TPB (Part D); the TPB’s planning, performance and reporting approach (Part E); and the TPB’s risk management approach (Part F).", "source_url": "http://www.tpb.gov.au/sites/default/files/2025-12/TPB%20Governance%20Framework_December%202024.pdf", "source_page": 5, "source_deep_url": "http://www.tpb.gov.au/sites/default/files/2025-12/TPB%20Governance%20Framework_December%202024.pdf#page=5" }, "vision": null, "strategic_priorities": [], "values": [ { "name": "Committed to Service", "description": "", "source_url": "http://www.tpb.gov.au/sites/default/files/2025-12/TPB%20Governance%20Framework_December%202024.pdf", "source_page": null }, { "name": "Ethical Behaviour", "description": "", "source_url": "http://www.tpb.gov.au/sites/default/files/2025-12/TPB%20Governance%20Framework_December%202024.pdf", "source_page": null }, { "name": "Respectful", "description": "", "source_url": "http://www.tpb.gov.au/sites/default/files/2025-12/TPB%20Governance%20Framework_December%202024.pdf", "source_page": null }, { "name": "Accountable", "description": "", "source_url": "http://www.tpb.gov.au/sites/default/files/2025-12/TPB%20Governance%20Framework_December%202024.pdf", "source_page": null }, { "name": "Dynamic", "description": "", "source_url": "http://www.tpb.gov.au/sites/default/files/2025-12/TPB%20Governance%20Framework_December%202024.pdf", "source_page": null }, { "name": "Respectful", "description": "", "source_url": "http://www.tpb.gov.au/sites/default/files/2025-12/TPB%20Governance%20Framework_December%202024.pdf", "source_page": null }, { "name": "Integrity", "description": "", "source_url": "http://www.tpb.gov.au/sites/default/files/2025-12/TPB%20Governance%20Framework_December%202024.pdf", "source_page": null }, { "name": "Value others", "description": "", "source_url": "http://www.tpb.gov.au/sites/default/files/2025-12/TPB%20Governance%20Framework_December%202024.pdf", "source_page": null }, { "name": "Empower people", "description": "", "source_url": "http://www.tpb.gov.au/sites/default/files/2025-12/TPB%20Governance%20Framework_December%202024.pdf", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Governance and Accountability", "description": "The TPB ensures that tax agent services are provided to the public in accordance with appropriate standards of professional and ethical conduct.", "activities": [ "Establish delegation policies", "Acknowledge and observe duties and obligations as Commonwealth Officials", "Oversee a risk management framework" ], "source_url": "http://www.tpb.gov.au/sites/default/files/2025-12/TPB%20Governance%20Framework_December%202024.pdf", "source_page": 8, "source_deep_url": "http://www.tpb.gov.au/sites/default/files/2025-12/TPB%20Governance%20Framework_December%202024.pdf#page=8" } ], "performance_measures": [ { "code": "CCE01", "measure": "Annual Report", "target": "Stability or improvement", "latest_result": "Target met", "status": "Achieved", "target_source_url": "http://www.tpb.gov.au/sites/default/files/2025-12/TPB%20Governance%20Framework_December%202024.pdf", "target_source_page": 21, "result_source_url": "https://www.tpb.gov.au/sites/default/files/2022-10/tpb_annual_report_2017-18.pdf", "result_source_page": 21 } ], "document_alignment_terms": { "must_support": [ "The purpose of this document is to detail the TPB’s governance framework. It sets out: an overview of the structure of the TPB and its governance framework; the context in which th" ], "watch_terms": [ "Annual Report" ], "avoid_claiming_without_evidence": [] }, "review_note": "" }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": "The purpose of this document is to detail the TPB’s governance framework. It sets out: an overview of the structure of the TPB and its governance framework; the context in which the TPB operates including the role of the relevant Minister and key related Commonwealth departments and agencies that have co-regulatory and/or interrelated roles with the TPB (Part A); the role and responsibilities of the Board, the Chair and the Secretary of the TPB (known as the CEO/Secretary) (Part B); the role and responsibilities of the TPB’s management team and staff (Part C); the role and responsibilities of TPB Committees and Forums which have been delegated functions and powers under the TASA or otherwise delegated functions to support the TPB (Part D); the TPB’s planning, performance and reporting approach (Part E); and the TPB’s risk management approach (Part F).", "purposes_source_page": 5, "how_we_deliver": null, "how_we_deliver_source_page": null, "government_priorities": [], "outcomes": [ { "name": "Outcome 1: Governance and Accountability", "description": "The TPB ensures that tax agent services are provided to the public in accordance with appropriate standards of professional and ethical conduct.", "key_activities": [ "Establish delegation policies", "Acknowledge and observe duties and obligations as Commonwealth Officials", "Oversee a risk management framework" ], "source_page": 8 } ], "values": [ "Committed to Service", "Ethical Behaviour", "Respectful", "Accountable", "Dynamic", "Respectful", "Integrity", "Value others", "Empower people" ], "values_framework_name": "APS Values and Secretaries’ Charter of Leadership Behaviours (DRIVE)", "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Annual Report", "target": "Stability or improvement", "source_page": 21 } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Annual Report", "result": "Target met", "status": "Achieved", "source_page": 21 } ], "_source_urls": { "annual_report_url": "https://www.tpb.gov.au/sites/default/files/2022-10/tpb_annual_report_2017-18.pdf", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "B-000949", "entity_name": "Tax Practitioners Board", "folder_name": "Tax-Practitioners-Board", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "Composite measures, which comprise 2 or more sub‑measures, receive equal weighting to simple measures when assessed against the rating scale\nTable 8: Performance rating scale\nTable 8: Performance rating scale\nRating\nThreshold\nAchieved\n100% of target was met\nSubstantially achieved\n85% to 99% of target was met\nPartially achieved\n75% to 84% of target was met\nNot achieved\nLess than 75% of target was met\nSummary of performance\nThe TPB’s performance in 2024–25 is assessed against 7 key activities and 16 measures.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "pages/annual-reports-index.html (http://www.tpb.gov.au/annual-report)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-000949", "entity_name": "Tax Practitioners Board", "folder_name": "Tax-Practitioners-Board", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "Composite measures, which comprise 2 or more sub‑measures, receive equal weighting to simple measures when assessed against the rating scale\nTable 8: Performance rating scale\nTable 8: Performance rating scale\nRating\nThreshold\nAchieved\n100% of target was met\nSubstantially achieved\n85% to 99% of target was met\nPartially achieved\n75% to 84% of target was met\nNot achieved\nLess than 75% of target was met\nSummary of performance\nThe TPB’s performance in 2024–25 is assessed against 7 key activities and 16 measures.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "pages/annual-reports-index.html (http://www.tpb.gov.au/annual-report)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-000949", "entity_name": "Tax Practitioners Board", "folder_name": "Tax-Practitioners-Board", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "The Board met 10 times during 2023–24, to\nManaging risk and fraud\nprovide strategic direction and oversight of the\nOur approach to risk management aligns with\nactivities and performance of the TPB.\nthe requirements of the PGPA Act, the Australian\nAt those meetings, the Board was presented Government’s principles of regulatory best\nwith a range of governance reports, including: practice, and the Commonwealth Risk\n• the business report outlining our operations Management Framework.\nover the previous period Our risk management processes help us to\n• the performance report for the preceding clarify our goals, confirm strategies, prioritise\nquarter, highlighting achievements and resources, test effectiveness and report\nchallenges against the strategic objectives on our work.\nand performance measures of the 2023–24\nDuring 2023–24, we reviewed, assessed and\ncorporate plan.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "other-pdfs/TPB-20Anual-20Report-202023-24.pdf (http://www.tpb.gov.au/sites/default/files/2024-10/TPB%20Anual%20Report%202023-24.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-000949", "entity_name": "Tax Practitioners Board", "folder_name": "Tax-Practitioners-Board", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "The Board met 10 times during 2023–24, to\nManaging risk and fraud\nprovide strategic direction and oversight of the\nOur approach to risk management aligns with\nactivities and performance of the TPB.\nthe requirements of the PGPA Act, the Australian\nAt those meetings, the Board was presented Government’s principles of regulatory best\nwith a range of governance reports, including: practice, and the Commonwealth Risk\n• the business report outlining our operations Management Framework.\nover the previous period Our risk management processes help us to\n• the performance report for the preceding clarify our goals, confirm strategies, prioritise\nquarter, highlighting achievements and resources, test effectiveness and report\nchallenges against the strategic objectives on our work.\nand performance measures of the 2023–24\nDuring 2023–24, we reviewed, assessed and\ncorporate plan.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "other-pdfs/TPB-20Anual-20Report-202023-24.pdf (http://www.tpb.gov.au/sites/default/files/2024-10/TPB%20Anual%20Report%202023-24.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-000949", "entity_name": "Tax Practitioners Board", "folder_name": "Tax-Practitioners-Board", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "Table 11: Client service quality assurance results\nTable 11: Client service quality assurance results\nStandard met\nImprovement required\n2022-23\n2023-24\n2024-25\n2022-23\n2023-24\n2024-25\nProduct type\nNo.\n%\nNo.\n%\nNo.\n%\nNo.\n%\nNo.\n%\nNo.\n%\nFinalised application processing\n115\n96\n79\n93\n89\n99\n5\n4\n6\n7\n1\n1\nFinalised emails\n29\n81\n54\n90\n35\n85\n7\n19\n6\n10\n6\n15\nFinalised telephony\n49\n100\n67\n85\n26\n81\n0\n0\n12\n15\n6\n19\nPerformance measure 2.3\nPerformance measure 2.3\nMeasure\nTarget\nResult\nBest practice principles\nTax practitioner satisfaction\n71% of tax practitioners are satisfied\nSubstantially achieved\n1.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "pages/annual-reports-index.html (http://www.tpb.gov.au/annual-report)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-000949", "entity_name": "Tax Practitioners Board", "folder_name": "Tax-Practitioners-Board", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "Table 11: Client service quality assurance results\nTable 11: Client service quality assurance results\nStandard met\nImprovement required\n2022-23\n2023-24\n2024-25\n2022-23\n2023-24\n2024-25\nProduct type\nNo.\n%\nNo.\n%\nNo.\n%\nNo.\n%\nNo.\n%\nNo.\n%\nFinalised application processing\n115\n96\n79\n93\n89\n99\n5\n4\n6\n7\n1\n1\nFinalised emails\n29\n81\n54\n90\n35\n85\n7\n19\n6\n10\n6\n15\nFinalised telephony\n49\n100\n67\n85\n26\n81\n0\n0\n12\n15\n6\n19\nPerformance measure 2.3\nPerformance measure 2.3\nMeasure\nTarget\nResult\nBest practice principles\nTax practitioner satisfaction\n71% of tax practitioners are satisfied\nSubstantially achieved\n1.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "pages/annual-reports-index.html (http://www.tpb.gov.au/annual-report)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-000949", "entity_name": "Tax Practitioners Board", "folder_name": "Tax-Practitioners-Board", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "Protect consumers through 4.1 The number of completed risk Substantially achieved\na risk-based compliance assessmentsa\nprogram\n4.2 The number and types of completed Not achieved\ncompliance cases\n4.3 Sanctions are appropriatea Achieved\n4.4 Tax practitioner satisfaction with Achieved\nTPB compliance effectiveness\n5.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "other-pdfs/TPB-20Anual-20Report-202023-24.pdf (http://www.tpb.gov.au/sites/default/files/2024-10/TPB%20Anual%20Report%202023-24.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-000949", "entity_name": "Tax Practitioners Board", "folder_name": "Tax-Practitioners-Board", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "Protect consumers through 4.1 The number of completed risk Substantially achieved\na risk-based compliance assessmentsa\nprogram\n4.2 The number and types of completed Not achieved\ncompliance cases\n4.3 Sanctions are appropriatea Achieved\n4.4 Tax practitioner satisfaction with Achieved\nTPB compliance effectiveness\n5.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "other-pdfs/TPB-20Anual-20Report-202023-24.pdf (http://www.tpb.gov.au/sites/default/files/2024-10/TPB%20Anual%20Report%202023-24.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-000949", "entity_name": "Tax Practitioners Board", "folder_name": "Tax-Practitioners-Board", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "Performance measure 5.2\nPerformance measure 5.2\nMeasure\nTarget\nResult\nBest practice principles\nOur staff satisfaction with TPB workplace culture, skills development and leadership\n76% of staff are satisfied with workplace culture\n77% of staff are satisfied with skills development\n81% of staff are satisfied with leadership\nSubstantially achieved\n1.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "pages/annual-reports-index.html (http://www.tpb.gov.au/annual-report)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "B-000949", "entity_name": "Tax Practitioners Board", "folder_name": "Tax-Practitioners-Board", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "Performance measure 5.2\nPerformance measure 5.2\nMeasure\nTarget\nResult\nBest practice principles\nOur staff satisfaction with TPB workplace culture, skills development and leadership\n76% of staff are satisfied with workplace culture\n77% of staff are satisfied with skills development\n81% of staff are satisfied with leadership\nSubstantially achieved\n1.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "pages/annual-reports-index.html (http://www.tpb.gov.au/annual-report)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "B-000949", "entity_name": "Tax Practitioners Board", "folder_name": "Tax-Practitioners-Board", "category": "Case Processing", "scale": "small", "title": "Triage queue for stuck or ageing cases", "idea": "Use existing case data to flag ageing, duplicate, incomplete, or high-risk cases for earlier intervention.", "quote": "Table 7: Changes to 2024–25 performance measure\nChanges to 2024–25 performance measure\nOriginal measure\nDescription of change\nRational for change\n4.1 Number of completed risk assessments\nWording was changed to ‘4.1 Proportion of completed risk assessments’.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "pages/annual-reports-index.html (http://www.tpb.gov.au/annual-report)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-000949", "entity_name": "Tax Practitioners Board", "folder_name": "Tax-Practitioners-Board", "category": "Case Processing", "scale": "large", "title": "End-to-end case processing redesign", "idea": "Redesign the case pathway around risk-based triage, reusable evidence, and automated eligibility checks.", "quote": "Table 7: Changes to 2024–25 performance measure\nChanges to 2024–25 performance measure\nOriginal measure\nDescription of change\nRational for change\n4.1 Number of completed risk assessments\nWording was changed to ‘4.1 Proportion of completed risk assessments’.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "pages/annual-reports-index.html (http://www.tpb.gov.au/annual-report)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, 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