{ "entity_id": "B-002628", "folder": "TIS-National", "name": "TIS National", "type": "Advisory Body", "jurisdiction": "Commonwealth", "portfolio": "Home Affairs", "website": "http://www.tisnational.gov.au", "data_status": "partial", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": true, "has_kpi_targets": true, "has_kpi_results": false, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 1, "n_kpi_targets": 3, "n_kpi_results": 0, "n_outcomes": 1, "verified_own_data": true }, "strategy_profile": { "status": "needs_review", "confidence": "medium", "summary": "To drive increased respect for each other, empower Aboriginal and Torres Strait Islander peoples to use their voice, and we want to listen and share knowledge.", "official_site_url": "http://www.tisnational.gov.au", "source_documents": [ { "type": "strategie", "title": "Luke Penrith, July 2022", "url": "https://www.homeaffairs.gov.au/commitments/files/reconciliation-action-plan-2023-26.PDF", "period": "2023", "confidence": "medium" } ], "purpose": { "text": "To drive increased respect for each other, empower Aboriginal and Torres Strait Islander peoples to use their voice, and we want to listen and share knowledge.", "source_url": "https://www.homeaffairs.gov.au/commitments/files/reconciliation-action-plan-2023-26.PDF", "source_page": null, "source_deep_url": "https://www.homeaffairs.gov.au/commitments/files/reconciliation-action-plan-2023-26.PDF" }, "vision": { "text": "To contribute to creating an Australia where the same social, health, economic benefits and opportunities available to others are available to Aboriginal and Torres Strait Islander peoples.", "source_url": "https://www.homeaffairs.gov.au/commitments/files/reconciliation-action-plan-2023-26.PDF", "source_page": 15, "source_deep_url": "https://www.homeaffairs.gov.au/commitments/files/reconciliation-action-plan-2023-26.PDF#page=15" }, "strategic_priorities": [ { "title": "Identifying roles with particular connection to Country and introducing culturally relevant recruitment practices to fil", "description": "Identifying roles with particular connection to Country and introducing culturally relevant recruitment practices to fill them", "source_url": "https://www.homeaffairs.gov.au/commitments/files/reconciliation-action-plan-2023-26.PDF", "source_page": 15, "source_deep_url": "https://www.homeaffairs.gov.au/commitments/files/reconciliation-action-plan-2023-26.PDF#page=15" }, { "title": "Increasing the representation of Aboriginal and Torres Strait Islander staff through targeted recruitment activities at ", "description": "Increasing the representation of Aboriginal and Torres Strait Islander staff through targeted recruitment activities at entry and other levels", "source_url": "https://www.homeaffairs.gov.au/commitments/files/reconciliation-action-plan-2023-26.PDF", "source_page": 15, "source_deep_url": "https://www.homeaffairs.gov.au/commitments/files/reconciliation-action-plan-2023-26.PDF#page=15" }, { "title": "Growing our Aboriginal and Torres Strait Islander talent and providing ongoing development opportunities to empower our ", "description": "Growing our Aboriginal and Torres Strait Islander talent and providing ongoing development opportunities to empower our Aboriginal and Torres Strait Islander staff to thrive in our organisation", "source_url": "https://www.homeaffairs.gov.au/commitments/files/reconciliation-action-plan-2023-26.PDF", "source_page": 15, "source_deep_url": "https://www.homeaffairs.gov.au/commitments/files/reconciliation-action-plan-2023-26.PDF#page=15" }, { "title": "Mandating diversity and inclusion training for all staff with supervisory responsibilities including anti-discrimination", "description": "Mandating diversity and inclusion training for all staff with supervisory responsibilities including anti-discrimination and anti-racism components", "source_url": "https://www.homeaffairs.gov.au/commitments/files/reconciliation-action-plan-2023-26.PDF", "source_page": 15, "source_deep_url": "https://www.homeaffairs.gov.au/commitments/files/reconciliation-action-plan-2023-26.PDF#page=15" }, { "title": "Clearly setting out the expectations that all staff call out unacceptable workplace behaviours, which include racism and", "description": "Clearly setting out the expectations that all staff call out unacceptable workplace behaviours, which include racism and discrimination, including in a formal letter of expectation to all Senior Executive and Executive level staff", "source_url": "https://www.homeaffairs.gov.au/commitments/files/reconciliation-action-plan-2023-26.PDF", "source_page": 15, "source_deep_url": "https://www.homeaffairs.gov.au/commitments/files/reconciliation-action-plan-2023-26.PDF#page=15" }, { "title": "Bringing education and understanding about social cohesion to our workforce through our Leadership in Action seminar ser", "description": "Bringing education and understanding about social cohesion to our workforce through our Leadership in Action seminar series", "source_url": "https://www.homeaffairs.gov.au/commitments/files/reconciliation-action-plan-2023-26.PDF", "source_page": 15, "source_deep_url": "https://www.homeaffairs.gov.au/commitments/files/reconciliation-action-plan-2023-26.PDF#page=15" }, { "title": "Fostering relationships and building partnerships to support reconciliation through listening, reflecting and collaborat", "description": "Fostering relationships and building partnerships to support reconciliation through listening, reflecting and collaborating with our Aboriginal and Torres Strait Islander staff and stakeholders", "source_url": "https://www.homeaffairs.gov.au/commitments/files/reconciliation-action-plan-2023-26.PDF", "source_page": 15, "source_deep_url": "https://www.homeaffairs.gov.au/commitments/files/reconciliation-action-plan-2023-26.PDF#page=15" }, { "title": "Embedding cultural knowledge and understanding into our workplace culture", "description": "Embedding cultural knowledge and understanding into our workplace culture", "source_url": "https://www.homeaffairs.gov.au/commitments/files/reconciliation-action-plan-2023-26.PDF", "source_page": 15, "source_deep_url": "https://www.homeaffairs.gov.au/commitments/files/reconciliation-action-plan-2023-26.PDF#page=15" }, { "title": "Celebrating and embracing Aboriginal and Torres Strait Islander histories, cultures and achievements", "description": "Celebrating and embracing Aboriginal and Torres Strait Islander histories, cultures and achievements", "source_url": "https://www.homeaffairs.gov.au/commitments/files/reconciliation-action-plan-2023-26.PDF", "source_page": 15, "source_deep_url": "https://www.homeaffairs.gov.au/commitments/files/reconciliation-action-plan-2023-26.PDF#page=15" }, { "title": "Driving and stimulating employment and business opportunities for Aboriginal and Torres Strait Islander peoples through ", "description": "Driving and stimulating employment and business opportunities for Aboriginal and Torres Strait Islander peoples through our procurement policies and practices.", "source_url": "https://www.homeaffairs.gov.au/commitments/files/reconciliation-action-plan-2023-26.PDF", "source_page": 15, "source_deep_url": "https://www.homeaffairs.gov.au/commitments/files/reconciliation-action-plan-2023-26.PDF#page=15" } ], "values": [ { "name": "Respect", "description": "", "source_url": "https://www.homeaffairs.gov.au/commitments/files/reconciliation-action-plan-2023-26.PDF", "source_page": null }, { "name": "Working together", "description": "", "source_url": "https://www.homeaffairs.gov.au/commitments/files/reconciliation-action-plan-2023-26.PDF", "source_page": null }, { "name": "Sharing knowledge", "description": "", "source_url": "https://www.homeaffairs.gov.au/commitments/files/reconciliation-action-plan-2023-26.PDF", "source_page": null }, { "name": "Providing opportunities", "description": "", "source_url": "https://www.homeaffairs.gov.au/commitments/files/reconciliation-action-plan-2023-26.PDF", "source_page": null }, { "name": "Having a voice", "description": "", "source_url": "https://www.homeaffairs.gov.au/commitments/files/reconciliation-action-plan-2023-26.PDF", "source_page": null }, { "name": "Listening and truth telling", "description": "", "source_url": "https://www.homeaffairs.gov.au/commitments/files/reconciliation-action-plan-2023-26.PDF", "source_page": null } ], "outcomes": [ { "name": "Reconciliation", "description": "To strengthen relationships, showing respect to Aboriginal and Torres Strait Islander heritage – and building a future Australia that is truly inclusive.", "activities": [ "Identifying roles with particular connection to Country and introducing culturally relevant recruitment practices to fill them", "Increasing the representation of Aboriginal and Torres Strait Islander staff through targeted recruitment activities at entry and other levels", "Growing our Aboriginal and Torres Strait Islander talent and providing ongoing development opportunities to empower our Aboriginal and Torres Strait Islander staff to thrive in our organisation", "Mandating diversity and inclusion training for all staff with supervisory responsibilities including anti-discrimination and anti-racism components", "Clearly setting out the expectations that all staff call out unacceptable workplace behaviours, which include racism and discrimination, including in a formal letter of expectation to all Senior Executive and Executive level staff", "Bringing education and understanding about social cohesion to our workforce through our Leadership in Action seminar series", "Fostering relationships and building partnerships to support reconciliation through listening, reflecting and collaborating with our Aboriginal and Torres Strait Islander staff and stakeholders", "Embedding cultural knowledge and understanding into our workplace culture", "Celebrating and embracing Aboriginal and Torres Strait Islander histories, cultures and achievements", "Driving and stimulating employment and business opportunities for Aboriginal and Torres Strait Islander peoples through our procurement policies and practices." ], "source_url": "https://www.homeaffairs.gov.au/commitments/files/reconciliation-action-plan-2023-26.PDF", "source_page": 15, "source_deep_url": "https://www.homeaffairs.gov.au/commitments/files/reconciliation-action-plan-2023-26.PDF#page=15" } ], "performance_measures": [ { "code": "SES", "measure": "Aboriginal and Torres Strait Islander employee representation", "target": "3% representation for the SES by 2024", "latest_result": "", "status": "", "target_source_url": "https://www.homeaffairs.gov.au/commitments/files/reconciliation-action-plan-2023-26.PDF", "target_source_page": 42, "result_source_url": "", "result_source_page": null }, { "code": "APS4-6", "measure": "Aboriginal and Torres Strait Islander employee representation", "target": "5% representation at APS 4 to APS 6 levels and EL1 and EL2 levels", "latest_result": "", "status": "", "target_source_url": "https://www.homeaffairs.gov.au/commitments/files/reconciliation-action-plan-2023-26.PDF", "target_source_page": 42, "result_source_url": "", "result_source_page": null }, { "code": "MMRs", "measure": "Mandatory Minimum Indigenous Participation Requirements", "target": "Meet or exceed as determined by the IPP", "latest_result": "", "status": "", "target_source_url": "https://www.homeaffairs.gov.au/commitments/files/reconciliation-action-plan-2023-26.PDF", "target_source_page": 43, "result_source_url": "", "result_source_page": null } ], "document_alignment_terms": { "must_support": [ "To drive increased respect for each other, empower Aboriginal and Torres Strait Islander peoples to use their voice, and we want to listen and share knowledge.", "To contribute to creating an Australia where the same social, health, economic benefits and opportunities available to others are available to Aboriginal and Torres Strait Islander", "Identifying roles with particular connection to Country and introducing culturally relevant recruitment practices to fill them", "Increasing the representation of Aboriginal and Torres Strait Islander staff through targeted recruitment activities at entry and other levels", "Growing our Aboriginal and Torres Strait Islander talent and providing ongoing development opportunities to empower our Aboriginal and Torres Strait Islander staff to thrive in our organisation", "Mandating diversity and inclusion training for all staff with supervisory responsibilities including anti-discrimination and anti-racism components", "Clearly setting out the expectations that all staff call out unacceptable workplace behaviours, which include racism and discrimination, including in a formal letter of expectation to all Senior Executive and Executive level staff", "Bringing education and understanding about social cohesion to our workforce through our Leadership in Action seminar series", "Fostering relationships and building partnerships to support reconciliation through listening, reflecting and collaborating with our Aboriginal and Torres Strait Islander staff and stakeholders", "Embedding cultural knowledge and understanding into our workplace culture" ], "watch_terms": [ "Aboriginal and Torres Strait Islander employee representation", "Aboriginal and Torres Strait Islander employee representation", "Mandatory Minimum Indigenous Participation Requirements" ], "avoid_claiming_without_evidence": [] }, "review_note": "Structured strategy exists but is incomplete." }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": "To contribute to creating an Australia where the same social, health, economic benefits and opportunities available to others are available to Aboriginal and Torres Strait Islander peoples.", "vision_source_page": 15, "purposes": "To drive increased respect for each other, empower Aboriginal and Torres Strait Islander peoples to use their voice, and we want to listen and share knowledge.", "purposes_source_page": null, "how_we_deliver": "Through this RAP we aim to build up a workplace that recognises Australia’s Aboriginal and Torres Strait Islander histories leading us to more deeply value the inherent talents and strengths of our Aboriginal and Torres Strait Islander staff.", "how_we_deliver_source_page": null, "government_priorities": [ { "text": "Identifying roles with particular connection to Country and introducing culturally relevant recruitment practices to fill them", "source_page": 15 }, { "text": "Increasing the representation of Aboriginal and Torres Strait Islander staff through targeted recruitment activities at entry and other levels", "source_page": 15 }, { "text": "Growing our Aboriginal and Torres Strait Islander talent and providing ongoing development opportunities to empower our Aboriginal and Torres Strait Islander staff to thrive in our organisation", "source_page": 15 }, { "text": "Mandating diversity and inclusion training for all staff with supervisory responsibilities including anti-discrimination and anti-racism components", "source_page": 15 }, { "text": "Clearly setting out the expectations that all staff call out unacceptable workplace behaviours, which include racism and discrimination, including in a formal letter of expectation to all Senior Executive and Executive level staff", "source_page": 15 }, { "text": "Bringing education and understanding about social cohesion to our workforce through our Leadership in Action seminar series", "source_page": 15 }, { "text": "Fostering relationships and building partnerships to support reconciliation through listening, reflecting and collaborating with our Aboriginal and Torres Strait Islander staff and stakeholders", "source_page": 15 }, { "text": "Embedding cultural knowledge and understanding into our workplace culture", "source_page": 15 }, { "text": "Celebrating and embracing Aboriginal and Torres Strait Islander histories, cultures and achievements", "source_page": 15 }, { "text": "Driving and stimulating employment and business opportunities for Aboriginal and Torres Strait Islander peoples through our procurement policies and practices.", "source_page": 15 } ], "outcomes": [ { "name": "Reconciliation", "description": "To strengthen relationships, showing respect to Aboriginal and Torres Strait Islander heritage – and building a future Australia that is truly inclusive.", "key_activities": [ "Identifying roles with particular connection to Country and introducing culturally relevant recruitment practices to fill them", "Increasing the representation of Aboriginal and Torres Strait Islander staff through targeted recruitment activities at entry and other levels", "Growing our Aboriginal and Torres Strait Islander talent and providing ongoing development opportunities to empower our Aboriginal and Torres Strait Islander staff to thrive in our organisation", "Mandating diversity and inclusion training for all staff with supervisory responsibilities including anti-discrimination and anti-racism components", "Clearly setting out the expectations that all staff call out unacceptable workplace behaviours, which include racism and discrimination, including in a formal letter of expectation to all Senior Executive and Executive level staff", "Bringing education and understanding about social cohesion to our workforce through our Leadership in Action seminar series", "Fostering relationships and building partnerships to support reconciliation through listening, reflecting and collaborating with our Aboriginal and Torres Strait Islander staff and stakeholders", "Embedding cultural knowledge and understanding into our workplace culture", "Celebrating and embracing Aboriginal and Torres Strait Islander histories, cultures and achievements", "Driving and stimulating employment and business opportunities for Aboriginal and Torres Strait Islander peoples through our procurement policies and practices." ], "source_page": 15 } ], "values": [ "Respect", "Working together", "Sharing knowledge", "Providing opportunities", "Having a voice", "Listening and truth telling" ], "values_framework_name": null, "kpi_targets_2025_26": [ { "code": "SES", "measure": "Aboriginal and Torres Strait Islander employee representation", "target": "3% representation for the SES by 2024", "source_page": 42 }, { "code": "APS4-6", "measure": "Aboriginal and Torres Strait Islander employee representation", "target": "5% representation at APS 4 to APS 6 levels and EL1 and EL2 levels", "source_page": 42 }, { "code": "MMRs", "measure": "Mandatory Minimum Indigenous Participation Requirements", "target": "Meet or exceed as determined by the IPP", "source_page": 43 } ], "kpi_results_2024_25": [], "_source_urls": { "annual_report_url": "", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "B-002628", "entity_name": "TIS National", "folder_name": "TIS-National", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "It stops with • State and Territory Regional September\ni\nme.’ Campaign within the first year of the RAP, Directors 2023\nled by senior staff. • ABF Regional Commanders\nAction 5: Host Yarning Circles to strengthen relationships with Aboriginal and Torres Strait Islander staff\nDeliverable Responsibility Timeline\nFive SES Officers to meet with Aboriginal and/\nor Torres Strait Islander staff to gain a better\nSeptember\na understanding of experiences, achievements • All SES\n(annually)\nand challenges faced by Aboriginal and Torres\nStrait Islander staff in the Department.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "strategies/reconciliation-action-plan-2023-26.pdf (https://www.homeaffairs.gov.au/commitments/files/reconciliation-action-plan-2023-26.PDF)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "B-002628", "entity_name": "TIS National", "folder_name": "TIS-National", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "It stops with • State and Territory Regional September\ni\nme.’ Campaign within the first year of the RAP, Directors 2023\nled by senior staff. • ABF Regional Commanders\nAction 5: Host Yarning Circles to strengthen relationships with Aboriginal and Torres Strait Islander staff\nDeliverable Responsibility Timeline\nFive SES Officers to meet with Aboriginal and/\nor Torres Strait Islander staff to gain a better\nSeptember\na understanding of experiences, achievements • All SES\n(annually)\nand challenges faced by Aboriginal and Torres\nStrait Islander staff in the Department.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "strategies/reconciliation-action-plan-2023-26.pdf (https://www.homeaffairs.gov.au/commitments/files/reconciliation-action-plan-2023-26.PDF)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "B-002628", "entity_name": "TIS National", "folder_name": "TIS-National", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "[Page 43]\nAction 10: Improve employment outcomes by increasing Aboriginal and Torres Strait Islander recruitment,\nretention and professional development\nDeliverable Responsibility Timeline\nIn line with the Commonwealth aspiration, the\nDepartment aspires to achieve a target of three • AS Strategy, Reporting and August\na\nper cent Aboriginal and Torres Strait Islander Planning 2024\nemployee representation for the SES by 2024.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "strategies/reconciliation-action-plan-2023-26.pdf (https://www.homeaffairs.gov.au/commitments/files/reconciliation-action-plan-2023-26.PDF)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-002628", "entity_name": "TIS National", "folder_name": "TIS-National", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "[Page 43]\nAction 10: Improve employment outcomes by increasing Aboriginal and Torres Strait Islander recruitment,\nretention and professional development\nDeliverable Responsibility Timeline\nIn line with the Commonwealth aspiration, the\nDepartment aspires to achieve a target of three • AS Strategy, Reporting and August\na\nper cent Aboriginal and Torres Strait Islander Planning 2024\nemployee representation for the SES by 2024.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "strategies/reconciliation-action-plan-2023-26.pdf (https://www.homeaffairs.gov.au/commitments/files/reconciliation-action-plan-2023-26.PDF)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-002628", "entity_name": "TIS National", "folder_name": "TIS-National", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "Home\nContact us\nPhone interpreting\nImmediate phone interpreting\nCall and request an interpreter 24 hours a day, every day of the year\nPhone:\n131 450\n(within Australia)\nPhone:\n+613 9106 3162\n(outside Australia)\nAutomated Telephone Interpreting Service (ATIS)\nCall and request an interpreter 24 hours, every day of the year\nPhone:\n1800 131 450\nLanguage service enquires\nService Delivery\nExisting pre-booked phone, video remote", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "pages/contact.html (http://www.tisnational.gov.au/en/Contact-us)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-002628", "entity_name": "TIS National", "folder_name": "TIS-National", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "Home\nContact us\nPhone interpreting\nImmediate phone interpreting\nCall and request an interpreter 24 hours a day, every day of the year\nPhone:\n131 450\n(within Australia)\nPhone:\n+613 9106 3162\n(outside Australia)\nAutomated Telephone Interpreting Service (ATIS)\nCall and request an interpreter 24 hours, every day of the year\nPhone:\n1800 131 450\nLanguage service enquires\nService Delivery\nExisting pre-booked phone, video remote", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "pages/contact.html (http://www.tisnational.gov.au/en/Contact-us)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-002628", "entity_name": "TIS National", "folder_name": "TIS-National", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "LSCF Local Staff Consultative Forum\nNAIDOC National Aborigines and Islanders Day Observance Committee\nNRW National Reconciliation Week\nNSCF National Staff Consultative Forum\nRAP Reconciliation Action Plan\nRAPWG Reconciliation Action Plan Working Group\nReconciliation Action Plan 2023–26 | 47", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "strategies/reconciliation-action-plan-2023-26.pdf (https://www.homeaffairs.gov.au/commitments/files/reconciliation-action-plan-2023-26.PDF)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-002628", "entity_name": "TIS National", "folder_name": "TIS-National", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "LSCF Local Staff Consultative Forum\nNAIDOC National Aborigines and Islanders Day Observance Committee\nNRW National Reconciliation Week\nNSCF National Staff Consultative Forum\nRAP Reconciliation Action Plan\nRAPWG Reconciliation Action Plan Working Group\nReconciliation Action Plan 2023–26 | 47", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "strategies/reconciliation-action-plan-2023-26.pdf (https://www.homeaffairs.gov.au/commitments/files/reconciliation-action-plan-2023-26.PDF)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-002628", "entity_name": "TIS National", "folder_name": "TIS-National", "category": "Procurement & Delivery", "scale": "small", "title": "Procurement lessons library for repeat purchases", "idea": "Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.", "quote": "Home\nContact us\nPhone interpreting\nImmediate phone interpreting\nCall and request an interpreter 24 hours a day, every day of the year\nPhone:\n131 450\n(within Australia)\nPhone:\n+613 9106 3162\n(outside Australia)\nAutomated Telephone Interpreting Service (ATIS)\nCall and request an interpreter 24 hours, every day of the year\nPhone:\n1800 131 450\nLanguage service enquires\nService Delivery\nExisting pre-booked phone, video remote", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "pages/contact.html (http://www.tisnational.gov.au/en/Contact-us)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-002628", "entity_name": "TIS National", "folder_name": "TIS-National", "category": "Procurement & Delivery", "scale": "large", "title": "Portfolio delivery office for major investments", "idea": "Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.", "quote": "Home\nContact us\nPhone interpreting\nImmediate phone interpreting\nCall and request an interpreter 24 hours a day, every day of the year\nPhone:\n131 450\n(within Australia)\nPhone:\n+613 9106 3162\n(outside Australia)\nAutomated Telephone Interpreting Service (ATIS)\nCall and request an interpreter 24 hours, every day of the year\nPhone:\n1800 131 450\nLanguage service enquires\nService Delivery\nExisting pre-booked phone, video remote", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "pages/contact.html (http://www.tisnational.gov.au/en/Contact-us)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-002628", "entity_name": "TIS National", "folder_name": "TIS-National", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "[pages 12,13,14,15]\nport of her leaders, Kirby-lee challenged herself to accept roles outside of her comfort zone to\nprogress her career.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "strategies/reconciliation-action-plan-2023-26.pdf (https://www.homeaffairs.gov.au/commitments/files/reconciliation-action-plan-2023-26.PDF)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-002628", "entity_name": "TIS National", "folder_name": "TIS-National", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "[pages 12,13,14,15]\nport of her leaders, Kirby-lee challenged herself to accept roles outside of her comfort zone to\nprogress her career.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "strategies/reconciliation-action-plan-2023-26.pdf (https://www.homeaffairs.gov.au/commitments/files/reconciliation-action-plan-2023-26.PDF)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] } ], "legislation_administered": [], "artifacts": [ { "category": "strategies", "year": "2023", "url": "https://www.homeaffairs.gov.au/commitments/files/reconciliation-action-plan-2023-26.PDF", "file": "strategies/reconciliation-action-plan-2023-26.pdf", "bytes": 10581370, "link_text": "Luke Penrith, July 2022" } ], "_meta": { "snapshot_built_at": "2026-05-14T02:13:58+00:00", "strategy_brief_meta": { "model": "nova-micro", "folder": "TIS-National", "annual_report": { "file": null, "url": "", "year": null }, "corporate_plan": { "file": "strategies\\reconciliation-action-plan-2023-26.txt", "url": "https://www.homeaffairs.gov.au/commitments/files/reconciliation-action-plan-2023-26.PDF", "year": "reconciliation-action-plan-2023-26" }, "usage": { "input_tokens": 11244, "output_tokens": 1153, "total_tokens": 12397, "model": "nova-micro" }, "cost_usd": 0.0005549600000000001, "elapsed_seconds": 7.68, "generated_at": "2026-05-13T05:19:26+00:00" }, "ideas_manifest": { "entity_id": "B-002628", "entity_name": "TIS National", "folder_name": "TIS-National", "generated_at": "2026-05-09T23:05:42.786465+00:00", "idea_count": 12, "markdown": "ideas/TIS-National_ideas.md", "jsonl": "ideas/ideas.jsonl", "inputs": [ "TIS-National_strategy-overview.md", "strategy-evidence.json", "global-intelligence/source-manifest.json" ] }, "global_intel_meta": null } }