{ "entity_id": "S-ACT-012", "folder": "Suburban-Land-Agency", "name": "Suburban Land Agency", "type": "Statutory Authority", "jurisdiction": "ACT", "portfolio": "", "website": "https://suburbanland.act.gov.au/", "data_status": "partial", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": true, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 11, "n_kpi_targets": 4, "n_kpi_results": 4, "n_outcomes": 2, "verified_own_data": true }, "strategy_profile": { "status": "needs_review", "confidence": "medium", "summary": "Promoting inclusive communities, affordable living, safe and healthy population, social inclusion, housing choice, environmental sustainability, suburban development, urban renewal and social and environmental responsibility. We operate effectively, delivering value for money with sound risk management. We contribute to the Territory’s economic growth and diversification, generating revenue to assist Government to deliver on their priorities.", "official_site_url": "https://suburbanland.act.gov.au/", "source_documents": [ { "type": "strategie", "title": "Download strategy", "url": "https://suburbanland.act.gov.au/docs/default-source/default-document-library/sustainability-strategy-2020-25.pdf?sfvrsn=a84c1936_1", "period": "2020", "confidence": "medium" }, { "type": "strategie", "title": "ACT Waste Management Strategy", "url": "https://www.cityservices.act.gov.au/__data/assets/pdf_file/0007/2334499/ACT-Waste-Management-Strategy-2011-2025.pdf", "period": "2011", "confidence": "medium" }, { "type": "strategie", "title": "Strategic Plan 2024-2027", "url": "https://suburbanland.act.gov.au/docs/default-source/strategy-documents/sla-strategic-plan-2024-27.pdf?sfvrsn=fad923a_1", "period": "2024", "confidence": "medium" }, { "type": "strategie", "title": "Download plan", "url": "https://suburbanland.act.gov.au/docs/default-source/default-document-library/epsdd-innovate-reconciliation-action-plan-july-2023-june-2025.pdf?sfvrsn=34dd54ec_1", "period": "2023", "confidence": "medium" }, { "type": "strategie", "title": "Download plan", "url": "https://suburbanland.act.gov.au/docs/default-source/strategy-documents/housing-strategic-action-plan-november-2023.pdf", "period": "2023", "confidence": "medium" }, { "type": "strategie", "title": "(.PDF 4.72 MB)", "url": "https://suburbanland.act.gov.au/docs/default-source/strategy-documents/housing-strategic-action-plan---august-2022.pdf?sfvrsn=480bd4a5_1", "period": "2022", "confidence": "medium" }, { "type": "strategie", "title": "Planning Strategy 2018", "url": "https://www.planning.act.gov.au/__data/assets/pdf_file/0003/2346276/2018-act-planning-strategy.pdf", "period": "2018", "confidence": "medium" }, { "type": "strategie", "title": "ACT Housing Strategy 2018", "url": "https://www.act.gov.au/__data/assets/pdf_file/0012/2400501/ACT-Housing-Strategy.pdf", "period": "2018", "confidence": "medium" } ], "purpose": { "text": "Promoting inclusive communities, affordable living, safe and healthy population, social inclusion, housing choice, environmental sustainability, suburban development, urban renewal and social and environmental responsibility. We operate effectively, delivering value for money with sound risk management. We contribute to the Territory’s economic growth and diversification, generating revenue to assist Government to deliver on their priorities.", "source_url": "https://suburbanland.act.gov.au/docs/default-source/strategy-documents/sla-strategic-plan-2024-27.pdf?sfvrsn=fad923a_1", "source_page": 6, "source_deep_url": "https://suburbanland.act.gov.au/docs/default-source/strategy-documents/sla-strategic-plan-2024-27.pdf?sfvrsn=fad923a_1#page=6" }, "vision": { "text": "Creating Great Places Where Communities Thrive", "source_url": "https://suburbanland.act.gov.au/docs/default-source/strategy-documents/sla-strategic-plan-2024-27.pdf?sfvrsn=fad923a_1", "source_page": 4, "source_deep_url": "https://suburbanland.act.gov.au/docs/default-source/strategy-documents/sla-strategic-plan-2024-27.pdf?sfvrsn=fad923a_1#page=4" }, "strategic_priorities": [ { "title": "Inclusive communities", "description": "Inclusive communities", "source_url": "https://suburbanland.act.gov.au/docs/default-source/strategy-documents/sla-strategic-plan-2024-27.pdf?sfvrsn=fad923a_1", "source_page": 6, "source_deep_url": "https://suburbanland.act.gov.au/docs/default-source/strategy-documents/sla-strategic-plan-2024-27.pdf?sfvrsn=fad923a_1#page=6" }, { "title": "Affordable living", "description": "Affordable living", "source_url": "https://suburbanland.act.gov.au/docs/default-source/strategy-documents/sla-strategic-plan-2024-27.pdf?sfvrsn=fad923a_1", "source_page": 6, "source_deep_url": "https://suburbanland.act.gov.au/docs/default-source/strategy-documents/sla-strategic-plan-2024-27.pdf?sfvrsn=fad923a_1#page=6" }, { "title": "Safe and healthy population", "description": "Safe and healthy population", "source_url": "https://suburbanland.act.gov.au/docs/default-source/strategy-documents/sla-strategic-plan-2024-27.pdf?sfvrsn=fad923a_1", "source_page": 6, "source_deep_url": "https://suburbanland.act.gov.au/docs/default-source/strategy-documents/sla-strategic-plan-2024-27.pdf?sfvrsn=fad923a_1#page=6" }, { "title": "Social inclusion", "description": "Social inclusion", "source_url": "https://suburbanland.act.gov.au/docs/default-source/strategy-documents/sla-strategic-plan-2024-27.pdf?sfvrsn=fad923a_1", "source_page": 6, "source_deep_url": "https://suburbanland.act.gov.au/docs/default-source/strategy-documents/sla-strategic-plan-2024-27.pdf?sfvrsn=fad923a_1#page=6" }, { "title": "Housing choice", "description": "Housing choice", "source_url": "https://suburbanland.act.gov.au/docs/default-source/strategy-documents/sla-strategic-plan-2024-27.pdf?sfvrsn=fad923a_1", "source_page": 6, "source_deep_url": "https://suburbanland.act.gov.au/docs/default-source/strategy-documents/sla-strategic-plan-2024-27.pdf?sfvrsn=fad923a_1#page=6" }, { "title": "Environmental sustainability", "description": "Environmental sustainability", "source_url": "https://suburbanland.act.gov.au/docs/default-source/strategy-documents/sla-strategic-plan-2024-27.pdf?sfvrsn=fad923a_1", "source_page": 6, "source_deep_url": "https://suburbanland.act.gov.au/docs/default-source/strategy-documents/sla-strategic-plan-2024-27.pdf?sfvrsn=fad923a_1#page=6" }, { "title": "Suburban development", "description": "Suburban development", "source_url": "https://suburbanland.act.gov.au/docs/default-source/strategy-documents/sla-strategic-plan-2024-27.pdf?sfvrsn=fad923a_1", "source_page": 6, "source_deep_url": "https://suburbanland.act.gov.au/docs/default-source/strategy-documents/sla-strategic-plan-2024-27.pdf?sfvrsn=fad923a_1#page=6" }, { "title": "Urban renewal", "description": "Urban renewal", "source_url": "https://suburbanland.act.gov.au/docs/default-source/strategy-documents/sla-strategic-plan-2024-27.pdf?sfvrsn=fad923a_1", "source_page": 6, "source_deep_url": "https://suburbanland.act.gov.au/docs/default-source/strategy-documents/sla-strategic-plan-2024-27.pdf?sfvrsn=fad923a_1#page=6" }, { "title": "Social and environmental responsibility", "description": "Social and environmental responsibility", "source_url": "https://suburbanland.act.gov.au/docs/default-source/strategy-documents/sla-strategic-plan-2024-27.pdf?sfvrsn=fad923a_1", "source_page": 6, "source_deep_url": "https://suburbanland.act.gov.au/docs/default-source/strategy-documents/sla-strategic-plan-2024-27.pdf?sfvrsn=fad923a_1#page=6" }, { "title": "Economic growth and diversification", "description": "Economic growth and diversification", "source_url": "https://suburbanland.act.gov.au/docs/default-source/strategy-documents/sla-strategic-plan-2024-27.pdf?sfvrsn=fad923a_1", "source_page": 6, "source_deep_url": "https://suburbanland.act.gov.au/docs/default-source/strategy-documents/sla-strategic-plan-2024-27.pdf?sfvrsn=fad923a_1#page=6" } ], "values": [ { "name": "Safety", "description": "", "source_url": "https://suburbanland.act.gov.au/docs/default-source/strategy-documents/sla-strategic-plan-2024-27.pdf?sfvrsn=fad923a_1", "source_page": null }, { "name": "Innovation", "description": "", "source_url": "https://suburbanland.act.gov.au/docs/default-source/strategy-documents/sla-strategic-plan-2024-27.pdf?sfvrsn=fad923a_1", "source_page": null }, { "name": "Stakeholder Partnerships", "description": "", "source_url": "https://suburbanland.act.gov.au/docs/default-source/strategy-documents/sla-strategic-plan-2024-27.pdf?sfvrsn=fad923a_1", "source_page": null }, { "name": "Agility", "description": "", "source_url": "https://suburbanland.act.gov.au/docs/default-source/strategy-documents/sla-strategic-plan-2024-27.pdf?sfvrsn=fad923a_1", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Inclusive Communities", "description": "We promote inclusive communities through the delivery of people-focussed neighbourhoods.", "activities": [ "Delivering value for money", "Implementing sound risk management practices." ], "source_url": "https://suburbanland.act.gov.au/docs/default-source/strategy-documents/sla-strategic-plan-2024-27.pdf?sfvrsn=fad923a_1", "source_page": 6, "source_deep_url": "https://suburbanland.act.gov.au/docs/default-source/strategy-documents/sla-strategic-plan-2024-27.pdf?sfvrsn=fad923a_1#page=6" }, { "name": "Outcome 2: Suburban Development", "description": "Suburban development that supports affordable living, a safe and healthy population, social inclusion, housing choice, growth and diversification of the Territory’s economy, social and environmental sustainability.", "activities": [ "Implementing sound risk management practices.", "Delivering value for money." ], "source_url": "https://suburbanland.act.gov.au/docs/default-source/strategy-documents/sla-strategic-plan-2024-27.pdf?sfvrsn=fad923a_1", "source_page": 6, "source_deep_url": "https://suburbanland.act.gov.au/docs/default-source/strategy-documents/sla-strategic-plan-2024-27.pdf?sfvrsn=fad923a_1#page=6" } ], "performance_measures": [ { "code": "SLA01", "measure": "Revenue generated", "target": "Increase by 10%", "latest_result": "85%", "status": "Partially achieved", "target_source_url": "https://suburbanland.act.gov.au/docs/default-source/strategy-documents/sla-strategic-plan-2024-27.pdf?sfvrsn=fad923a_1", "target_source_page": 10, "result_source_url": "", "result_source_page": 14 }, { "code": "SLA02", "measure": "Project Management Maturity", "target": "Level 3", "latest_result": "Level 2", "status": "Partially achieved", "target_source_url": "https://suburbanland.act.gov.au/docs/default-source/strategy-documents/sla-strategic-plan-2024-27.pdf?sfvrsn=fad923a_1", "target_source_page": 11, "result_source_url": "", "result_source_page": 14 }, { "code": "SLA03", "measure": "Community Engagement", "target": "90% satisfaction rate", "latest_result": "85% satisfaction rate", "status": "Partially achieved", "target_source_url": "https://suburbanland.act.gov.au/docs/default-source/strategy-documents/sla-strategic-plan-2024-27.pdf?sfvrsn=fad923a_1", "target_source_page": 12, "result_source_url": "", "result_source_page": 14 }, { "code": "SLA04", "measure": "Sustainability Initiatives", "target": "Achieve zero emissions in new developments", "latest_result": "Target met in pilot projects", "status": "Achieved", "target_source_url": "https://suburbanland.act.gov.au/docs/default-source/strategy-documents/sla-strategic-plan-2024-27.pdf?sfvrsn=fad923a_1", "target_source_page": 13, "result_source_url": "", "result_source_page": 14 } ], "document_alignment_terms": { "must_support": [ "Promoting inclusive communities, affordable living, safe and healthy population, social inclusion, housing choice, environmental sustainability, suburban development, urban renewal", "Creating Great Places Where Communities Thrive", "Inclusive communities", "Affordable living", "Safe and healthy population", "Social inclusion", "Housing choice", "Environmental sustainability", "Suburban development", "Urban renewal" ], "watch_terms": [ "Revenue generated", "Project Management Maturity", "Community Engagement", "Sustainability Initiatives" ], "avoid_claiming_without_evidence": [] }, "review_note": "Structured strategy exists but is incomplete." }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": "Creating Great Places Where Communities Thrive", "vision_source_page": 4, "purposes": "Promoting inclusive communities, affordable living, safe and healthy population, social inclusion, housing choice, environmental sustainability, suburban development, urban renewal and social and environmental responsibility. We operate effectively, delivering value for money with sound risk management. We contribute to the Territory’s economic growth and diversification, generating revenue to assist Government to deliver on their priorities.", "purposes_source_page": 6, "how_we_deliver": "Our value chain is depicted below: Valuations, Site Identification and Project Feasibility, Digital Solutions, Place Identity, Project Management Office, Master Planning, Strategic Finance, Place Strategy, Release Co-ordination, Sustainable Land Subdivision and Development, Legal Services, Community and Stakeholder Engagement, Sales and Marketing Executive Support including Government Business, Place Activation, People and Capability and Corporate Services including Community Building, Work Health and Safety, Built Form Construction, Governance including Board, Ongoing Placemaking and Evaluation, Housing Choice, Ongoing Land and Asset Management, Business Partnering.", "how_we_deliver_source_page": 7, "government_priorities": [ { "text": "Inclusive communities", "source_page": 6 }, { "text": "Affordable living", "source_page": 6 }, { "text": "Safe and healthy population", "source_page": 6 }, { "text": "Social inclusion", "source_page": 6 }, { "text": "Housing choice", "source_page": 6 }, { "text": "Environmental sustainability", "source_page": 6 }, { "text": "Suburban development", "source_page": 6 }, { "text": "Urban renewal", "source_page": 6 }, { "text": "Social and environmental responsibility", "source_page": 6 }, { "text": "Economic growth and diversification", "source_page": 6 } ], "outcomes": [ { "name": "Outcome 1: Inclusive Communities", "description": "We promote inclusive communities through the delivery of people-focussed neighbourhoods.", "key_activities": [ "Delivering value for money", "Implementing sound risk management practices." ], "source_page": 6 }, { "name": "Outcome 2: Suburban Development", "description": "Suburban development that supports affordable living, a safe and healthy population, social inclusion, housing choice, growth and diversification of the Territory’s economy, social and environmental sustainability.", "key_activities": [ "Implementing sound risk management practices.", "Delivering value for money." ], "source_page": 6 } ], "values": [ "Safety", "Innovation", "Stakeholder Partnerships", "Agility" ], "values_framework_name": "Our Principles", "kpi_targets_2025_26": [ { "code": "SLA01", "measure": "Revenue generated", "target": "Increase by 10%", "source_page": 10 }, { "code": "SLA02", "measure": "Project Management Maturity", "target": "Level 3", "source_page": 11 }, { "code": "SLA03", "measure": "Community Engagement", "target": "90% satisfaction rate", "source_page": 12 }, { "code": "SLA04", "measure": "Sustainability Initiatives", "target": "Achieve zero emissions in new developments", "source_page": 13 } ], "kpi_results_2024_25": [ { "code": "SLA01", "measure": "Revenue generated", "result": "85%", "status": "Partially achieved", "source_page": 14 }, { "code": "SLA02", "measure": "Project Management Maturity", "result": "Level 2", "status": "Partially achieved", "source_page": 14 }, { "code": "SLA03", "measure": "Community Engagement", "result": "85% satisfaction rate", "status": "Partially achieved", "source_page": 14 }, { "code": "SLA04", "measure": "Sustainability Initiatives", "result": "Target met in pilot projects", "status": "Achieved", "source_page": 14 } ], "_source_urls": { "annual_report_url": "", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "S-ACT-012", "entity_name": "Suburban Land Agency", "folder_name": "Suburban-Land-Agency", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "Table 2: Current levels and targets for Canberra\n54.6 x 39.8\nCURRENT TARGET TARGET\nLEVEL % LEVEL % DESCRIPTION DATE REFERENCE\n21 30 Tree canopy cover or equivalent, 2045 Living Infrastructure Plan and Urban\npublic and private land Forest Strategy\nImportant considerations in setting a canopy cover A feature of many trees which survive and thrive in\ntarget for Canberra include: our unique and diverse harsher drier conditions is they provide less shade\nnatural ecosystems; the landscape setting for the and have a smaller canopy.\ncity with its topographic features; the limitations\nand opportunities of existing and new suburbs; the Despite these inherent challenges, there are a range of\nattributes of tree species suited to projected climate living infrastructure options which we can draw from\nconditions in our region;", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "other-pdfs/Canberras-Living-Infrastructure-Plan.pdf (https://www.environment.act.gov.au/__data/assets/pdf_file/0005/1413770/Canberras-Living-Infrastructure-Plan.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-ACT-012", "entity_name": "Suburban Land Agency", "folder_name": "Suburban-Land-Agency", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "Table 2: Current levels and targets for Canberra\n54.6 x 39.8\nCURRENT TARGET TARGET\nLEVEL % LEVEL % DESCRIPTION DATE REFERENCE\n21 30 Tree canopy cover or equivalent, 2045 Living Infrastructure Plan and Urban\npublic and private land Forest Strategy\nImportant considerations in setting a canopy cover A feature of many trees which survive and thrive in\ntarget for Canberra include: our unique and diverse harsher drier conditions is they provide less shade\nnatural ecosystems; the landscape setting for the and have a smaller canopy.\ncity with its topographic features; the limitations\nand opportunities of existing and new suburbs; the Despite these inherent challenges, there are a range of\nattributes of tree species suited to projected climate living infrastructure options which we can draw from\nconditions in our region;", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "other-pdfs/Canberras-Living-Infrastructure-Plan.pdf (https://www.environment.act.gov.au/__data/assets/pdf_file/0005/1413770/Canberras-Living-Infrastructure-Plan.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-ACT-012", "entity_name": "Suburban Land Agency", "folder_name": "Suburban-Land-Agency", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "[Page 105]\nStrategic Direction Action Lead Partner\nAgency Agencies\nDIVERSE CANBERRA\n2.1 Respect Canberra’s 2.1.1 Continue to build on an evidence based approach to EPSDD CMTEDD, EDU\nculturally rich and planning the city.\ndiverse community to 2.1.2 Incorporate cultural and linguistic, age and gender EPSDD CMTEDD\nfoster inclusion and diversity in comprehensive engagement on strategic\nparticipation in our planning to strengthen participation in the planning of\ncommunity. our city.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "strategies/2018-act-planning-strategy.pdf (https://www.planning.act.gov.au/__data/assets/pdf_file/0003/2346276/2018-act-planning-strategy.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-ACT-012", "entity_name": "Suburban Land Agency", "folder_name": "Suburban-Land-Agency", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "[Page 105]\nStrategic Direction Action Lead Partner\nAgency Agencies\nDIVERSE CANBERRA\n2.1 Respect Canberra’s 2.1.1 Continue to build on an evidence based approach to EPSDD CMTEDD, EDU\nculturally rich and planning the city.\ndiverse community to 2.1.2 Incorporate cultural and linguistic, age and gender EPSDD CMTEDD\nfoster inclusion and diversity in comprehensive engagement on strategic\nparticipation in our planning to strengthen participation in the planning of\ncommunity. our city.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "strategies/2018-act-planning-strategy.pdf (https://www.planning.act.gov.au/__data/assets/pdf_file/0003/2346276/2018-act-planning-strategy.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-ACT-012", "entity_name": "Suburban Land Agency", "folder_name": "Suburban-Land-Agency", "category": "Procurement & Delivery", "scale": "small", "title": "Procurement lessons library for repeat purchases", "idea": "Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.", "quote": "Since its Government’s Affordable Housing\nby the end of 2030 and has a range of announcement in the 2023-24 Budget, Project Fund, the National Housing\nmeasures in place to support delivery of the Affordable Housing Project Fund Accord and Housing Australia Future\nthese dwellings. has supported multiple projects, with Fund.\nthe potential to deliver hundreds of new\nThe Growing and affordable rental homes managed by Each year, the ACT Government\nRenewing Public Housing Community Housing Providers. dedicates at least 15 per cent of suitable\nannual residential land releases to\nProgram\nInformation on Affordable Housing public, community and affordable\nProject Fund projects is included in the housing.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "other-pdfs/act-housing-supply-and-land-release-program-2025-26-to-2029-30.pdf (https://suburbanland.act.gov.au/docs/default-source/default-document-library/act-housing-supply-and-land-release-program-2025-26-to-2029-30.pdf?sfvrsn=17688ec3_1)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-ACT-012", "entity_name": "Suburban Land Agency", "folder_name": "Suburban-Land-Agency", "category": "Procurement & Delivery", "scale": "large", "title": "Portfolio delivery office for major investments", "idea": "Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.", "quote": "Since its Government’s Affordable Housing\nby the end of 2030 and has a range of announcement in the 2023-24 Budget, Project Fund, the National Housing\nmeasures in place to support delivery of the Affordable Housing Project Fund Accord and Housing Australia Future\nthese dwellings. has supported multiple projects, with Fund.\nthe potential to deliver hundreds of new\nThe Growing and affordable rental homes managed by Each year, the ACT Government\nRenewing Public Housing Community Housing Providers. dedicates at least 15 per cent of suitable\nannual residential land releases to\nProgram\nInformation on Affordable Housing public, community and affordable\nProject Fund projects is included in the housing.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "other-pdfs/act-housing-supply-and-land-release-program-2025-26-to-2029-30.pdf (https://suburbanland.act.gov.au/docs/default-source/default-document-library/act-housing-supply-and-land-release-program-2025-26-to-2029-30.pdf?sfvrsn=17688ec3_1)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-ACT-012", "entity_name": "Suburban Land Agency", "folder_name": "Suburban-Land-Agency", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "[Page 87]\nWWW.PLANNING.ACT.GOV.AU\nACTIONS\n4.4.1 Plan for a range of higher density 4.4.4 Building on the Housing Choices consultation,\ndevelopment in appropriate and clearly investigate options for dual occupancies in\ndefined locations with a mix of apartment the RZ1 zone and RZ2 zone having regard to\nand dwelling types to improve diversity and the following minimum considerations:\naccess, and to support: ► appropriate residential densities\n► ageing in place ► character and streetscape\n► changing family housing preferences ► access to services, infrastructure and public\n► range of affordability transport\n► adaptable apartments. ► site planning and access\n► appropriate minimum block sizes including titling\n4.4.2 Identify priority areas for medium density ► size of houses and building footprint on the block\nhousing in locations that meet diverse ► solar access\ncommunity needs based on:", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "strategies/2018-act-planning-strategy.pdf (https://www.planning.act.gov.au/__data/assets/pdf_file/0003/2346276/2018-act-planning-strategy.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-ACT-012", "entity_name": "Suburban Land Agency", "folder_name": "Suburban-Land-Agency", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "[Page 87]\nWWW.PLANNING.ACT.GOV.AU\nACTIONS\n4.4.1 Plan for a range of higher density 4.4.4 Building on the Housing Choices consultation,\ndevelopment in appropriate and clearly investigate options for dual occupancies in\ndefined locations with a mix of apartment the RZ1 zone and RZ2 zone having regard to\nand dwelling types to improve diversity and the following minimum considerations:\naccess, and to support: ► appropriate residential densities\n► ageing in place ► character and streetscape\n► changing family housing preferences ► access to services, infrastructure and public\n► range of affordability transport\n► adaptable apartments. ► site planning and access\n► appropriate minimum block sizes including titling\n4.4.2 Identify priority areas for medium density ► size of houses and building footprint on the block\nhousing in locations that meet diverse ► solar access\ncommunity needs based on:", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "strategies/2018-act-planning-strategy.pdf (https://www.planning.act.gov.au/__data/assets/pdf_file/0003/2346276/2018-act-planning-strategy.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-ACT-012", "entity_name": "Suburban Land Agency", "folder_name": "Suburban-Land-Agency", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "2023, 24 Manager, TCE\nEBM People & Capability\nACTION 4: Promote positive race relations through anti-discrimination strategies.\n» Investigate funding support for four staff members to attend Garma each year (2 x non-First Annually in March 2024, 25 RAP Executive Sponsor\nNations and 2 x First Nations staff members).", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "strategies/epsdd-innovate-reconciliation-action-plan-july-2023-june-2025.pdf (https://suburbanland.act.gov.au/docs/default-source/default-document-library/epsdd-innovate-reconciliation-action-plan-july-2023-june-2025.pdf?sfvrsn=34dd54ec_1)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-ACT-012", "entity_name": "Suburban Land Agency", "folder_name": "Suburban-Land-Agency", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "2023, 24 Manager, TCE\nEBM People & Capability\nACTION 4: Promote positive race relations through anti-discrimination strategies.\n» Investigate funding support for four staff members to attend Garma each year (2 x non-First Annually in March 2024, 25 RAP Executive Sponsor\nNations and 2 x First Nations staff members).", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "strategies/epsdd-innovate-reconciliation-action-plan-july-2023-june-2025.pdf (https://suburbanland.act.gov.au/docs/default-source/default-document-library/epsdd-innovate-reconciliation-action-plan-july-2023-june-2025.pdf?sfvrsn=34dd54ec_1)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-ACT-012", "entity_name": "Suburban Land Agency", "folder_name": "Suburban-Land-Agency", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "The Suburban Land Agency Housing Continuum\nSOCIAL AFFORDABLE MARKET\nHOUSING HOUSING HOUSING\nPre-tax ACT Housing Strategy Focus\nHousehold\nIncome Quintile 1 Income Quintile 2 Income Quintile 3 Income Quintile 4 Income Quintile 5\nIncomes\nHousing Community Housing / Affordable Rental Market Rental\nModels\nPublic Housing Affordable Home Ownership Market Home Ownership\nEnabling Housing Supply to Meet Community Needs Other Suburban Land\nAgency Land Sales\nFocus\nRefining and Strengthening Home Ownership Pathways\nAreas Delivered by Housing\nACT and Community\nIncreasing Rental Opportunities\nHousing Providers\n6 Housing Strategic Action Plan 2023-24 Housing Strategic Action Plan 2023-24 7", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "strategies/housing-strategic-action-plan-november-2023.pdf (https://suburbanland.act.gov.au/docs/default-source/strategy-documents/housing-strategic-action-plan-november-2023.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-ACT-012", "entity_name": "Suburban Land Agency", "folder_name": "Suburban-Land-Agency", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "The Suburban Land Agency Housing Continuum\nSOCIAL AFFORDABLE MARKET\nHOUSING HOUSING HOUSING\nPre-tax ACT Housing Strategy Focus\nHousehold\nIncome Quintile 1 Income Quintile 2 Income Quintile 3 Income Quintile 4 Income Quintile 5\nIncomes\nHousing Community Housing / Affordable Rental Market Rental\nModels\nPublic Housing Affordable Home Ownership Market Home Ownership\nEnabling Housing Supply to Meet Community Needs Other Suburban Land\nAgency Land Sales\nFocus\nRefining and Strengthening Home Ownership Pathways\nAreas Delivered by Housing\nACT and Community\nIncreasing Rental Opportunities\nHousing Providers\n6 Housing Strategic Action Plan 2023-24 Housing Strategic Action Plan 2023-24 7", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "strategies/housing-strategic-action-plan-november-2023.pdf (https://suburbanland.act.gov.au/docs/default-source/strategy-documents/housing-strategic-action-plan-november-2023.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] } ], "legislation_administered": [], "artifacts": [ { "category": "strategies", "year": "2020", "url": "https://suburbanland.act.gov.au/docs/default-source/default-document-library/sustainability-strategy-2020-25.pdf?sfvrsn=a84c1936_1", "file": "strategies/sustainability-strategy-2020-25.pdf", "bytes": 9410771, "link_text": "Download strategy" }, { "category": "strategies", "year": "2011", "url": "https://www.cityservices.act.gov.au/__data/assets/pdf_file/0007/2334499/ACT-Waste-Management-Strategy-2011-2025.pdf", "file": "strategies/ACT-Waste-Management-Strategy-2011-2025.pdf", "bytes": 2053036, "link_text": "ACT Waste Management Strategy" }, { "category": "strategies", "year": "2024", "url": "https://suburbanland.act.gov.au/docs/default-source/strategy-documents/sla-strategic-plan-2024-27.pdf?sfvrsn=fad923a_1", "file": "strategies/sla-strategic-plan-2024-27.pdf", "bytes": 2127134, "link_text": "Strategic Plan 2024-2027" }, { "category": "strategies", "year": "2023", "url": "https://suburbanland.act.gov.au/docs/default-source/default-document-library/epsdd-innovate-reconciliation-action-plan-july-2023-june-2025.pdf?sfvrsn=34dd54ec_1", "file": "strategies/epsdd-innovate-reconciliation-action-plan-july-2023-june-2025.pdf", "bytes": 2982951, "link_text": "Download plan" }, { "category": "strategies", "year": "2023", "url": 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