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"", "official_site_url": "https://www.pc.gov.au/research/ongoing/report-on-government-services", "source_documents": [ { "type": "strategie", "title": "Review of the Report on Government Services' performance indicator framework (PDF - 309.7 KB)", "url": "https://assets.pc.gov.au/2026-03/independent-reference-group-report.pdf?VersionId=GuRPYhyG.3sxuAeiCROXvCQsVL5Qr.vU", "period": "2026", "confidence": "medium" }, { "type": "annual_report", "title": "Annual Report", "url": "https://assets.pc.gov.au/about/annual-report/2011-12/annual-report-2011-12.pdf", "period": "2011", "confidence": "high" }, { "type": "corporate_plan", "title": "Corporate Plan", "url": "https://assets.pc.gov.au/about/corporate-plan/corporate-plan-2019-20.pdf", "period": "2019", "confidence": "high" } ], "purpose": null, "vision": null, "strategic_priorities": [], "values": [], "outcomes": [ { "name": null, "description": null, "activities": [], "source_url": 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frequency, target, and last result.", "quote": "Scotland performs\nPerformance Scotland Performs (http://www.scotland.gov.uk/About/scotPerforms)\nreporting exercise:\nOrigins & high level Scotland Performs measures and reports on the Scottish Government's progress\noverview: across 7 targets areas:\n• Economic growth\n• Productivity\n• Participation\n• Population\n• Solidarity\n• Cohesion\n• Sustainability\nThese target areas are supported by 15 national outcomes, and 45 national\nindicators covering key areas of health, justice, environment, economy, and\neducation.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "strategies/independent-reference-group-report.pdf (https://assets.pc.gov.au/2026-03/independent-reference-group-report.pdf?VersionId=GuRPYhyG.3sxuAeiCROXvCQsVL5Qr.vU)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-001977", "entity_name": "Steering Committee for the Review of Government Service Provision", "folder_name": "Steering-Committee-for-the-Review-of-Government-Service-Provision", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "Scotland performs\nPerformance Scotland Performs (http://www.scotland.gov.uk/About/scotPerforms)\nreporting exercise:\nOrigins & high level Scotland Performs measures and reports on the Scottish Government's progress\noverview: across 7 targets areas:\n• Economic growth\n• Productivity\n• Participation\n• Population\n• Solidarity\n• Cohesion\n• Sustainability\nThese target areas are supported by 15 national outcomes, and 45 national\nindicators covering key areas of health, justice, environment, economy, and\neducation.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "strategies/independent-reference-group-report.pdf (https://assets.pc.gov.au/2026-03/independent-reference-group-report.pdf?VersionId=GuRPYhyG.3sxuAeiCROXvCQsVL5Qr.vU)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-001977", "entity_name": "Steering Committee for the Review of Government Service Provision", "folder_name": "Steering-Committee-for-the-Review-of-Government-Service-Provision", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "Better support for Australians to transition through education and work key to a stronger economy\n11 Aug 2025\nAustralia should introduce a single online platform for all teachers to access high-quality lesson plans, a national approach to education technologies including those involving AI, support flexible learning pathways for students and ongoing training in w\nUnlocking the benefits of AI and data to spark growth\n05 Aug 2025\nAustralia can unlock the benefits of data and digital technology with a growth-focused approach to regulating AI, new pathways to give people access to the data about themselves, and a shift to digital financial reporting, according to the interim report\nConsistent incentives and faster approvals key to the net zero transformation\n03 Aug 2025", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "pages/announcements-index__03.html (https://www.pc.gov.au/media-speeches/media-release)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-001977", "entity_name": "Steering Committee for the Review of Government Service Provision", "folder_name": "Steering-Committee-for-the-Review-of-Government-Service-Provision", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "Better support for Australians to transition through education and work key to a stronger economy\n11 Aug 2025\nAustralia should introduce a single online platform for all teachers to access high-quality lesson plans, a national approach to education technologies including those involving AI, support flexible learning pathways for students and ongoing training in w\nUnlocking the benefits of AI and data to spark growth\n05 Aug 2025\nAustralia can unlock the benefits of data and digital technology with a growth-focused approach to regulating AI, new pathways to give people access to the data about themselves, and a shift to digital financial reporting, according to the interim report\nConsistent incentives and faster approvals key to the net zero transformation\n03 Aug 2025", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "pages/announcements-index__03.html (https://www.pc.gov.au/media-speeches/media-release)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-001977", "entity_name": "Steering Committee for the Review of Government Service Provision", "folder_name": "Steering-Committee-for-the-Review-of-Government-Service-Provision", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "[Page 4]\nAPPENDIX C: AUSTRALIAN CASE STUDIES 51\nWhole-of-government case studies 51\nNew South Wales 51\nVictoria 52\nQueensland 53\nSouth Australia 54\nTasmania 55\nAustralian Capital Territory 56\nNorthern Territory 57\nOther Australian case studies 58\nCommunity Indicators Victoria 58\nAustralian Bureau of Statistics: Measures of Australia’s Progress 60\nOvercoming Indigenous Disadvantage 61\nAPPENDIX D: PERFORMANCE INDICATOR FRAMEWORKS 62\nPurpose of frameworks for indicators 62\nPurpose of frameworks for data quality assessment 63\nKey themes for performance indicator frameworks 63\nAPPENDIX E: BIBLIOGRAPHY 65\nIV REVIEW OF THE ROGS\nPI FRAMEWORK", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "strategies/independent-reference-group-report.pdf (https://assets.pc.gov.au/2026-03/independent-reference-group-report.pdf?VersionId=GuRPYhyG.3sxuAeiCROXvCQsVL5Qr.vU)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-001977", "entity_name": "Steering Committee for the Review of Government Service Provision", "folder_name": "Steering-Committee-for-the-Review-of-Government-Service-Provision", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "[Page 4]\nAPPENDIX C: AUSTRALIAN CASE STUDIES 51\nWhole-of-government case studies 51\nNew South Wales 51\nVictoria 52\nQueensland 53\nSouth Australia 54\nTasmania 55\nAustralian Capital Territory 56\nNorthern Territory 57\nOther Australian case studies 58\nCommunity Indicators Victoria 58\nAustralian Bureau of Statistics: Measures of Australia’s Progress 60\nOvercoming Indigenous Disadvantage 61\nAPPENDIX D: PERFORMANCE INDICATOR FRAMEWORKS 62\nPurpose of frameworks for indicators 62\nPurpose of frameworks for data quality assessment 63\nKey themes for performance indicator frameworks 63\nAPPENDIX E: BIBLIOGRAPHY 65\nIV REVIEW OF THE ROGS\nPI FRAMEWORK", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "strategies/independent-reference-group-report.pdf (https://assets.pc.gov.au/2026-03/independent-reference-group-report.pdf?VersionId=GuRPYhyG.3sxuAeiCROXvCQsVL5Qr.vU)", "implementation": [ "Create a senior responsible owner and 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productivity inquiries to inform the draft recommendations in our interim reports.\n‘No flash in the pan’: Productivity problem a long-term challenge\n27 Mar 2025\nAustralia's productivity continued to stagnate in the December quarter, suggesting that our productivity problem may be part of a long-term trend.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "pages/announcements-index__03.html (https://www.pc.gov.au/media-speeches/media-release)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "B-001977", "entity_name": "Steering Committee 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"Auditor General Victoria (VAGO) 2010, Victorian Auditor-General’s Report 2009-\n10:20 - Performance Reporting by Departments, Victorian Government Printer,\nwww.audit.vic.gov.au/reports__publications/reports_by_year/2009-\n10/20100505_performance_reporting.aspx (accessed 22 July 2010).", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "strategies/independent-reference-group-report.pdf (https://assets.pc.gov.au/2026-03/independent-reference-group-report.pdf?VersionId=GuRPYhyG.3sxuAeiCROXvCQsVL5Qr.vU)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": 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"quote": "[pages 7,8,9,10]\ndies\nInternational case studies\n• Scotland Performs\n• Community Accounts (Canada)\n• Audit Scotland\n• National Indicator Set, UK Audit Commission\n• Government at a Glance, OECD\n• Factbook, OECD\n• System of Social Indicators, European Union\n• Virginia Performs (USA)\n• Social Report, New Zealand Ministry of Social Development\nAustralian whole-of-government case studies\n• NSW State Plan\n• Growing Victoria Together\n• Towards Q2: Tomorrow’s Queensland\n• South Australia Strategic Plan\n• Tasmania Together\n• The Canberra Plan (ACT)\n• Territory 2030 (NT)\nOther Australian case studies\n• Community Indicators Victoria\n• Measures of Australia’s Progress (ABS)\n• Overcoming Indigenous Disadvantage Key Indicators report (COAG)\n• National Agreement performance information reports (COAG).", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "strategies/independent-reference-group-report.pdf (https://assets.pc.gov.au/2026-03/independent-reference-group-report.pdf?VersionId=GuRPYhyG.3sxuAeiCROXvCQsVL5Qr.vU)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-001977", "entity_name": "Steering Committee for the Review of Government Service Provision", "folder_name": "Steering-Committee-for-the-Review-of-Government-Service-Provision", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track 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