{
  "entity_id": "S-WA-026",
  "folder": "State-Library-of-Western-Australia",
  "name": "State Library of Western Australia",
  "type": "Statutory Authority",
  "jurisdiction": "WA",
  "portfolio": "Culture",
  "website": "https://www.slwa.wa.gov.au/",
  "data_status": "rich",
  "completeness": {
    "has_strategy_brief": true,
    "has_strategy_structured": true,
    "has_vision": true,
    "has_kpi_targets": true,
    "has_kpi_results": true,
    "has_strategy_overview": true,
    "has_legislation_text": true,
    "has_legislation_structured": false,
    "has_global_initiatives_text": false,
    "has_global_initiatives_structured": false,
    "n_global_initiatives": 0,
    "has_ideas": true,
    "has_artifacts": true,
    "n_ideas": 12,
    "n_legislation": 0,
    "n_artifacts": 7,
    "n_kpi_targets": 4,
    "n_kpi_results": 4,
    "n_outcomes": 2,
    "verified_own_data": true
  },
  "strategy_profile": {
    "status": "published",
    "confidence": "high",
    "summary": "We achieve our priorities by being community-focused, responsive, respectful, accountable and innovative.",
    "official_site_url": "https://www.slwa.wa.gov.au/",
    "source_documents": [
      {
        "type": "annual_report",
        "title": "Annual Report 2024-2025.pdf [ PDF 8MB ] Download",
        "url": "https://www.slwa.wa.gov.au/sites/default/files/2025-10/Annual%20Report%202024-2025_1.pdf",
        "period": "2024-25",
        "confidence": "high"
      },
      {
        "type": "annual_report",
        "title": "Annual Report 2023-2024 [ PDF 9MB ] Annual Report 2023-2024 Download",
        "url": "https://www.slwa.wa.gov.au/sites/default/files/2025-10/Annual%20Report%202023-2024.pdf",
        "period": "2023-24",
        "confidence": "high"
      },
      {
        "type": "annual_report",
        "title": "Annual Report 2022-2023 [ PDF 7MB ] Download",
        "url": "https://www.slwa.wa.gov.au/sites/default/files/2023-10/2022-2023_Annual%20Report_web.pdf",
        "period": "2022-23",
        "confidence": "high"
      },
      {
        "type": "annual_report",
        "title": "Annual Report 2021-2022 [ PDF 8MB ] Download",
        "url": "https://www.slwa.wa.gov.au/sites/default/files/2022-10/CMD702_Annual%20Report%202021-2022_accessible.pdf",
        "period": "2021-22",
        "confidence": "high"
      },
      {
        "type": "annual_report",
        "title": "Annual Reports 1999-2000 [ PDF 932KB ] Download",
        "url": "https://www.slwa.wa.gov.au/sites/default/files/2021-09/AR1999_2000.pdf",
        "period": "2021",
        "confidence": "high"
      }
    ],
    "purpose": {
      "text": "We achieve our priorities by being community-focused, responsive, respectful, accountable and innovative.",
      "source_url": "",
      "source_page": 8,
      "source_deep_url": ""
    },
    "vision": {
      "text": "Treasure Stories\nInspire Possibilities\nStrengthen Communities",
      "source_url": "",
      "source_page": 8,
      "source_deep_url": ""
    },
    "strategic_priorities": [
      {
        "title": "Reflect the rich diversity of our community in how we collect, preserve and share our unique Western Australian stories.",
        "description": "Reflect the rich diversity of our community in how we collect, preserve and share our unique Western Australian stories.",
        "source_url": "",
        "source_page": 8,
        "source_deep_url": ""
      },
      {
        "title": "Deliver services that are responsive to the needs of the community and offer opportunities for growth, connection and em",
        "description": "Deliver services that are responsive to the needs of the community and offer opportunities for growth, connection and empowerment.",
        "source_url": "",
        "source_page": 8,
        "source_deep_url": ""
      },
      {
        "title": "Champion the essential role of local public libraries in our communities in supporting innovation and providing a sense ",
        "description": "Champion the essential role of local public libraries in our communities in supporting innovation and providing a sense of belonging.",
        "source_url": "",
        "source_page": 8,
        "source_deep_url": ""
      },
      {
        "title": "Realise our potential through fostering a dynamic staff culture and an efficient and sustainable operating environment.",
        "description": "Realise our potential through fostering a dynamic staff culture and an efficient and sustainable operating environment.",
        "source_url": "",
        "source_page": 8,
        "source_deep_url": ""
      }
    ],
    "values": [
      {
        "name": "Community-focused",
        "description": "",
        "source_url": "",
        "source_page": null
      },
      {
        "name": "Responsive",
        "description": "",
        "source_url": "",
        "source_page": null
      },
      {
        "name": "Respectful",
        "description": "",
        "source_url": "",
        "source_page": null
      },
      {
        "name": "Accountable",
        "description": "",
        "source_url": "",
        "source_page": null
      },
      {
        "name": "Innovative",
        "description": "",
        "source_url": "",
        "source_page": null
      }
    ],
    "outcomes": [
      {
        "name": "Outcome 1: The Western Australian community has access to the State Library’s collections, services and programs.",
        "description": "The State Library provides a wide range of information and services to the community directly from the State Library Building and online through its website and with community partners through various programs.",
        "activities": [
          "Information and services provision",
          "Online resources",
          "Community programs"
        ],
        "source_url": "",
        "source_page": 109,
        "source_deep_url": ""
      },
      {
        "name": "Outcome 2: The Western Australian community engages with public library collections, services and programs.",
        "description": "The State Library works in partnership with local governments to support community engagement with public library collections, services and programs.",
        "activities": [
          "Partnership with local governments",
          "Public library collections",
          "Services and programs engagement"
        ],
        "source_url": "",
        "source_page": 111,
        "source_deep_url": ""
      }
    ],
    "performance_measures": [
      {
        "code": "CCE01",
        "measure": "Number of State Library accesses",
        "target": "6,389,010",
        "latest_result": "6,389,010",
        "status": "14% below target",
        "target_source_url": "",
        "target_source_page": 109,
        "result_source_url": "https://www.slwa.wa.gov.au/sites/default/files/2025-10/Annual%20Report%202024-2025_1.pdf",
        "result_source_page": 109
      },
      {
        "code": "CCE02",
        "measure": "Percentage of visitors who are satisfied with State Library services",
        "target": "95%",
        "latest_result": "93%",
        "status": "2% below target",
        "target_source_url": "",
        "target_source_page": 110,
        "result_source_url": "https://www.slwa.wa.gov.au/sites/default/files/2025-10/Annual%20Report%202024-2025_1.pdf",
        "result_source_page": 110
      },
      {
        "code": "CCE03",
        "measure": "Percentage of Western Australians that are a member of a public library",
        "target": "21%",
        "latest_result": "22%",
        "status": "5% above target",
        "target_source_url": "",
        "target_source_page": 111,
        "result_source_url": "https://www.slwa.wa.gov.au/sites/default/files/2025-10/Annual%20Report%202024-2025_1.pdf",
        "result_source_page": 111
      },
      {
        "code": "CCE04",
        "measure": "Average cost of State Government support for public library services per public library member",
        "target": "$25.46",
        "latest_result": "$27.70",
        "status": "8% below target",
        "target_source_url": "",
        "target_source_page": 111,
        "result_source_url": "https://www.slwa.wa.gov.au/sites/default/files/2025-10/Annual%20Report%202024-2025_1.pdf",
        "result_source_page": 111
      }
    ],
    "document_alignment_terms": {
      "must_support": [
        "We achieve our priorities by being community-focused, responsive, respectful, accountable and innovative.",
        "Treasure Stories\nInspire Possibilities\nStrengthen Communities",
        "Reflect the rich diversity of our community in how we collect, preserve and share our unique Western Australian stories.",
        "Deliver services that are responsive to the needs of the community and offer opportunities for growth, connection and empowerment.",
        "Champion the essential role of local public libraries in our communities in supporting innovation and providing a sense of belonging.",
        "Realise our potential through fostering a dynamic staff culture and an efficient and sustainable operating environment."
      ],
      "watch_terms": [
        "Number of State Library accesses",
        "Percentage of visitors who are satisfied with State Library services",
        "Percentage of Western Australians that are a member of a public library",
        "Average cost of State Government support for public library services per public library member"
      ],
      "avoid_claiming_without_evidence": []
    },
    "review_note": ""
  },
  "global_initiatives": null,
  "strategy": {
    "reporting_period": "2024-25",
    "corporate_plan_period": "2025-26",
    "vision": "Treasure Stories\nInspire Possibilities\nStrengthen Communities",
    "vision_source_page": 8,
    "purposes": "We achieve our priorities by being community-focused, responsive, respectful, accountable and innovative.",
    "purposes_source_page": 8,
    "how_we_deliver": "We will provide high quality services based on community need.\nWe will make informed, timely decisions and communicate them clearly.\nWe will value others and respect their differences.\nWe will hold ourselves to account for the work we do.\nWe will strive for excellence by being open to new ideas and embracing staff opportunities for improvement.",
    "how_we_deliver_source_page": 8,
    "government_priorities": [
      {
        "text": "Reflect the rich diversity of our community in how we collect, preserve and share our unique Western Australian stories.",
        "source_page": 8
      },
      {
        "text": "Deliver services that are responsive to the needs of the community and offer opportunities for growth, connection and empowerment.",
        "source_page": 8
      },
      {
        "text": "Champion the essential role of local public libraries in our communities in supporting innovation and providing a sense of belonging.",
        "source_page": 8
      },
      {
        "text": "Realise our potential through fostering a dynamic staff culture and an efficient and sustainable operating environment.",
        "source_page": 8
      }
    ],
    "outcomes": [
      {
        "name": "Outcome 1: The Western Australian community has access to the State Library’s collections, services and programs.",
        "description": "The State Library provides a wide range of information and services to the community directly from the State Library Building and online through its website and with community partners through various programs.",
        "key_activities": [
          "Information and services provision",
          "Online resources",
          "Community programs"
        ],
        "source_page": 109
      },
      {
        "name": "Outcome 2: The Western Australian community engages with public library collections, services and programs.",
        "description": "The State Library works in partnership with local governments to support community engagement with public library collections, services and programs.",
        "key_activities": [
          "Partnership with local governments",
          "Public library collections",
          "Services and programs engagement"
        ],
        "source_page": 111
      }
    ],
    "values": [
      "Community-focused",
      "Responsive",
      "Respectful",
      "Accountable",
      "Innovative"
    ],
    "values_framework_name": null,
    "kpi_targets_2025_26": [
      {
        "code": "CCE01",
        "measure": "Number of State Library accesses",
        "target": "6,389,010",
        "source_page": 109
      },
      {
        "code": "CCE02",
        "measure": "Percentage of visitors who are satisfied with State Library services",
        "target": "95%",
        "source_page": 110
      },
      {
        "code": "CCE03",
        "measure": "Percentage of Western Australians that are a member of a public library",
        "target": "21%",
        "source_page": 111
      },
      {
        "code": "CCE04",
        "measure": "Average cost of State Government support for public library services per public library member",
        "target": "$25.46",
        "source_page": 111
      }
    ],
    "kpi_results_2024_25": [
      {
        "code": "CCE01",
        "measure": "Number of State Library accesses",
        "result": "6,389,010",
        "status": "14% below target",
        "source_page": 109
      },
      {
        "code": "CCE02",
        "measure": "Percentage of visitors who are satisfied with State Library services",
        "result": "93%",
        "status": "2% below target",
        "source_page": 110
      },
      {
        "code": "CCE03",
        "measure": "Percentage of Western Australians that are a member of a public library",
        "result": "22%",
        "status": "5% above target",
        "source_page": 111
      },
      {
        "code": "CCE04",
        "measure": "Average cost of State Government support for public library services per public library member",
        "result": "$27.70",
        "status": "8% below target",
        "source_page": 111
      }
    ],
    "_source_urls": {
      "annual_report_url": "https://www.slwa.wa.gov.au/sites/default/files/2025-10/Annual%20Report%202024-2025_1.pdf",
      "corporate_plan_url": ""
    }
  },
  "ideas": [
    {
      "entity_id": "S-WA-026",
      "entity_name": "State Library of Western Australia",
      "folder_name": "State-Library-of-Western-Australia",
      "category": "Citizen Services",
      "scale": "small",
      "title": "Plain-language service pages and proactive status updates",
      "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.",
      "quote": "[Page 3]\nA N N U A L R E P O R T 1 9 9 9 ~ 2 0 0 0\nTable of Contents\nLetter to the Minister 2\nHighlights of 1999-2000 3\nAbout Us 4\nChairperson’s Report 5\nChief Executive Officer’s Review 6\nFunctional Structure 10\nImproving Customer Service 11\nServices to Public Libraries 15\nWestern Australian Documentary Heritage Collections\nand Information Services 18\nState Records and Archival Management Services 22\nReference and Information Services 25\nBusiness Development 28\nPublic Programs 31\nResource Management 34\nCorporate Governance 40\nMembers of The Library Board of WA 43\nStanding Committee on Public Records 46\nPrincipal Officers of LISWA 47\nPerformance Indicators 48\nOutput Measures 53\nStaff Members 55\nStaff Achievements 58\nStaff Awards 60\nPublications 61\nWorkload Indicators 62\nFinancial Statements 65\nThe Library and Information Service of Western Australia 1",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / service users",
      "source": "annual-reports/2000.pdf (https://www.slwa.wa.gov.au/sites/default/files/2021-09/AR1999_2000.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "S-WA-026",
      "entity_name": "State Library of Western Australia",
      "folder_name": "State-Library-of-Western-Australia",
      "category": "Citizen Services",
      "scale": "large",
      "title": "Single front door for life-event based services",
      "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.",
      "quote": "[Page 3]\nA N N U A L R E P O R T 1 9 9 9 ~ 2 0 0 0\nTable of Contents\nLetter to the Minister 2\nHighlights of 1999-2000 3\nAbout Us 4\nChairperson’s Report 5\nChief Executive Officer’s Review 6\nFunctional Structure 10\nImproving Customer Service 11\nServices to Public Libraries 15\nWestern Australian Documentary Heritage Collections\nand Information Services 18\nState Records and Archival Management Services 22\nReference and Information Services 25\nBusiness Development 28\nPublic Programs 31\nResource Management 34\nCorporate Governance 40\nMembers of The Library Board of WA 43\nStanding Committee on Public Records 46\nPrincipal Officers of LISWA 47\nPerformance Indicators 48\nOutput Measures 53\nStaff Members 55\nStaff Achievements 58\nStaff Awards 60\nPublications 61\nWorkload Indicators 62\nFinancial Statements 65\nThe Library and Information Service of Western Australia 1",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / service users",
      "source": "annual-reports/2000.pdf (https://www.slwa.wa.gov.au/sites/default/files/2021-09/AR1999_2000.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "S-WA-026",
      "entity_name": "State Library of Western Australia",
      "folder_name": "State-Library-of-Western-Australia",
      "category": "Data & Performance",
      "scale": "small",
      "title": "KPI evidence register with named owners",
      "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.",
      "quote": "Measures Results, targets and commentary for 2023–2024\nResults Results Results Comments towards\nTargets\n2022–2023 2023–2024 2024–2025 targets\nNumber of fatalities 0 0 0 0 Target achieved\nLost time injury and/or disease 0.76* 0 0 0 or 10% reduction Target achieved\nincidence rate in incidence rate\nLost time injury and/or disease 100% 0 0 0 or 10% reduction Target achieved\nseverity rate in severity rate\nPercentage of injured workers 50% 100% 100% Actual target Target achieved\nreturned to work (i) within 13 weeks to be stated No new claims\nreported in 2024–2025\nPercentage of injured workers 50%* 100% 100% Greater than Target achieved\nreturned to work (ii) within 26 weeks or equal to 80% No new claims\nreported in 2024–2025\nPercentage of managers trained in work 100% 94% 94% Greater than Target achieved\nhealth and safety injury management or equal to 80%\nresponsibilities, including refresher",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / Parliament / public",
      "source": "annual-reports/2024-25.pdf (https://www.slwa.wa.gov.au/sites/default/files/2025-10/Annual%20Report%202024-2025_1.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "S-WA-026",
      "entity_name": "State Library of Western Australia",
      "folder_name": "State-Library-of-Western-Australia",
      "category": "Data & Performance",
      "scale": "large",
      "title": "Outcome dashboard linking budget, delivery, and public impact",
      "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.",
      "quote": "Measures Results, targets and commentary for 2023–2024\nResults Results Results Comments towards\nTargets\n2022–2023 2023–2024 2024–2025 targets\nNumber of fatalities 0 0 0 0 Target achieved\nLost time injury and/or disease 0.76* 0 0 0 or 10% reduction Target achieved\nincidence rate in incidence rate\nLost time injury and/or disease 100% 0 0 0 or 10% reduction Target achieved\nseverity rate in severity rate\nPercentage of injured workers 50% 100% 100% Actual target Target achieved\nreturned to work (i) within 13 weeks to be stated No new claims\nreported in 2024–2025\nPercentage of injured workers 50%* 100% 100% Greater than Target achieved\nreturned to work (ii) within 26 weeks or equal to 80% No new claims\nreported in 2024–2025\nPercentage of managers trained in work 100% 94% 94% Greater than Target achieved\nhealth and safety injury management or equal to 80%\nresponsibilities, including refresher",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / Parliament / public",
      "source": "annual-reports/2024-25.pdf (https://www.slwa.wa.gov.au/sites/default/files/2025-10/Annual%20Report%202024-2025_1.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "S-WA-026",
      "entity_name": "State Library of Western Australia",
      "folder_name": "State-Library-of-Western-Australia",
      "category": "Risk & Assurance",
      "scale": "small",
      "title": "Recommendation tracker for audits, reviews, and inquiries",
      "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.",
      "quote": "[Page 41]\n2021–2022 ANNUAL REPORT | PAGE 40\nTHE LIBRARY BOARD OF WESTERN AUSTRALIA\nINTERNAL AUDIT In 2021–2022, the State Library recorded:\nIn compliance with Section 53(1)(d) of the Financial Management Act 2006 – 0 breaches of the Public Sector Standards in Human Resource Management\nand Treasurers' Instruction 1201, the Library Board of Western Australia has – 0 breaches of the Library's Code of Conduct\nestablished and maintains, an effective Internal Audit function to improve – 0 formal grievances\ngovernance, integrity, risk management and internal controls within the agency.\n– 0 Public Interest Disclosure\nThe role of Internal Audit is contained in the Audit Charter that is endorsed by the\nINTEGRITY STRATEGY FOR WA PUBLIC AUTHORITIES\nAudit and Risk Committee and approved by the Library Board.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / assurance teams",
      "source": "annual-reports/2021-22.pdf (https://www.slwa.wa.gov.au/sites/default/files/2022-10/CMD702_Annual%20Report%202021-2022_accessible.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "S-WA-026",
      "entity_name": "State Library of Western Australia",
      "folder_name": "State-Library-of-Western-Australia",
      "category": "Risk & Assurance",
      "scale": "large",
      "title": "Integrated assurance and lessons-learned system",
      "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.",
      "quote": "[Page 41]\n2021–2022 ANNUAL REPORT | PAGE 40\nTHE LIBRARY BOARD OF WESTERN AUSTRALIA\nINTERNAL AUDIT In 2021–2022, the State Library recorded:\nIn compliance with Section 53(1)(d) of the Financial Management Act 2006 – 0 breaches of the Public Sector Standards in Human Resource Management\nand Treasurers' Instruction 1201, the Library Board of Western Australia has – 0 breaches of the Library's Code of Conduct\nestablished and maintains, an effective Internal Audit function to improve – 0 formal grievances\ngovernance, integrity, risk management and internal controls within the agency.\n– 0 Public Interest Disclosure\nThe role of Internal Audit is contained in the Audit Charter that is endorsed by the\nINTEGRITY STRATEGY FOR WA PUBLIC AUTHORITIES\nAudit and Risk Committee and approved by the Library Board.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / assurance teams",
      "source": "annual-reports/2021-22.pdf (https://www.slwa.wa.gov.au/sites/default/files/2022-10/CMD702_Annual%20Report%202021-2022_accessible.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "S-WA-026",
      "entity_name": "State Library of Western Australia",
      "folder_name": "State-Library-of-Western-Australia",
      "category": "Staff Productivity",
      "scale": "small",
      "title": "Reusable briefing and summary assistant for internal documents",
      "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.",
      "quote": "[Page 39]\n2021–2022 ANNUAL REPORT | PAGE 38\nTHE LIBRARY BOARD OF WESTERN AUSTRALIA\nStaff development VOLUNTEERS\nVolunteers play an important role in the State Library, working alongside staff and\nThe State Library remains committed to staff development and provided the\nteams and assisting with day-to-day activities, short term projects and events.\nfollowing training and professional development opportunities during the year:\nP Integrity Awareness Training Program – all new staff, and those who had not They assist with:\ncompleted the training previously, participated in online training courses – checking the values of State Library books via online bookshops;\nincluding: Ethical conduct; Serving the public interest; Confidentiality, Social – early literacy programs for pre-school age children;",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "APS staff / executives",
      "source": "annual-reports/2021-22.pdf (https://www.slwa.wa.gov.au/sites/default/files/2022-10/CMD702_Annual%20Report%202021-2022_accessible.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Sensitive information leakage",
        "Inconsistent quality of generated drafts"
      ]
    },
    {
      "entity_id": "S-WA-026",
      "entity_name": "State Library of Western Australia",
      "folder_name": "State-Library-of-Western-Australia",
      "category": "Staff Productivity",
      "scale": "large",
      "title": "Department-wide knowledge and briefing platform",
      "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.",
      "quote": "[Page 39]\n2021–2022 ANNUAL REPORT | PAGE 38\nTHE LIBRARY BOARD OF WESTERN AUSTRALIA\nStaff development VOLUNTEERS\nVolunteers play an important role in the State Library, working alongside staff and\nThe State Library remains committed to staff development and provided the\nteams and assisting with day-to-day activities, short term projects and events.\nfollowing training and professional development opportunities during the year:\nP Integrity Awareness Training Program – all new staff, and those who had not They assist with:\ncompleted the training previously, participated in online training courses – checking the values of State Library books via online bookshops;\nincluding: Ethical conduct; Serving the public interest; Confidentiality, Social – early literacy programs for pre-school age children;",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "APS staff / executives",
      "source": "annual-reports/2021-22.pdf (https://www.slwa.wa.gov.au/sites/default/files/2022-10/CMD702_Annual%20Report%202021-2022_accessible.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Sensitive information leakage",
        "Inconsistent quality of generated drafts"
      ]
    },
    {
      "entity_id": "S-WA-026",
      "entity_name": "State Library of Western Australia",
      "folder_name": "State-Library-of-Western-Australia",
      "category": "Regulation & Policy",
      "scale": "small",
      "title": "Regulatory burden scan for forms, guidance, and reporting",
      "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.",
      "quote": "[Page 15]\n2021–2022 ANNUAL REPORT | PAGE 14\nTHE LIBRARY BOARD OF WESTERN AUSTRALIA\nEXECUTIVE MANAGEMENT AT 30 JUNE 2022\nCatherine Clark Chris Penwald Administered legislation and other key\nCEO and State Librarian Director Strategic and Corporate legislation\n(from 1 April 2022) Services Legislation and Regulations administered by the\nExecutive Services manages Strategic and Corporate Library Board:\ninternal audit, strategic Services supports the P Library Board of Western Australia Act 1951\ngovernance support, marketing agency in the areas of\nP Library Board (Conduct of Proceedings)\nand communications and financial management and\nRegulations 1955\nsupport services to the CEO and budget planning, human\nP Library Board (Registered Public Libraries)\nState Librarian and the Library resource services, library\nRegulations 1985\nBoard.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Regulated entities / policy teams",
      "source": "annual-reports/2021-22.pdf (https://www.slwa.wa.gov.au/sites/default/files/2022-10/CMD702_Annual%20Report%202021-2022_accessible.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "S-WA-026",
      "entity_name": "State Library of Western Australia",
      "folder_name": "State-Library-of-Western-Australia",
      "category": "Regulation & Policy",
      "scale": "large",
      "title": "Adaptive regulation program with live feedback loops",
      "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.",
      "quote": "[Page 15]\n2021–2022 ANNUAL REPORT | PAGE 14\nTHE LIBRARY BOARD OF WESTERN AUSTRALIA\nEXECUTIVE MANAGEMENT AT 30 JUNE 2022\nCatherine Clark Chris Penwald Administered legislation and other key\nCEO and State Librarian Director Strategic and Corporate legislation\n(from 1 April 2022) Services Legislation and Regulations administered by the\nExecutive Services manages Strategic and Corporate Library Board:\ninternal audit, strategic Services supports the P Library Board of Western Australia Act 1951\ngovernance support, marketing agency in the areas of\nP Library Board (Conduct of Proceedings)\nand communications and financial management and\nRegulations 1955\nsupport services to the CEO and budget planning, human\nP Library Board (Registered Public Libraries)\nState Librarian and the Library resource services, library\nRegulations 1985\nBoard.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Regulated entities / policy teams",
      "source": "annual-reports/2021-22.pdf (https://www.slwa.wa.gov.au/sites/default/files/2022-10/CMD702_Annual%20Report%202021-2022_accessible.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "S-WA-026",
      "entity_name": "State Library of Western Australia",
      "folder_name": "State-Library-of-Western-Australia",
      "category": "Procurement & Delivery",
      "scale": "small",
      "title": "Procurement lessons library for repeat purchases",
      "idea": "Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.",
      "quote": "Procurement Rules as part of the procurement reform project. the Act\nResults, targets and commentary for commenced in full on 1 June 2021, the Library Board in fulfilling procurement\nMeasures\nState Library of Western Australia 2021–2022 activities and obligations undertook the following:\nResults Results Comments\nP The recruitment of a permanent full-time position of Senior\n2020–2021 2021–2022 Targets towards targets\nProcurement Officer\nNumber of fatalities 0 0 0 Target achieved\nP The preparation of its own Procurement Guidelines\n0 or 10%\nLost time injury and /or\ndisease (LTI/D) incidence 0 0 reduction in Target achieved P Establishing a Procurement Authorisation and Delegation Schedule\nincidence rate\nP Establishing Procurement and Contract Registers\n0 or 10%\nLost time injury and / or",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Delivery teams / suppliers",
      "source": "annual-reports/2021-22.pdf (https://www.slwa.wa.gov.au/sites/default/files/2022-10/CMD702_Annual%20Report%202021-2022_accessible.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "S-WA-026",
      "entity_name": "State Library of Western Australia",
      "folder_name": "State-Library-of-Western-Australia",
      "category": "Procurement & Delivery",
      "scale": "large",
      "title": "Portfolio delivery office for major investments",
      "idea": "Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.",
      "quote": "Procurement Rules as part of the procurement reform project. the Act\nResults, targets and commentary for commenced in full on 1 June 2021, the Library Board in fulfilling procurement\nMeasures\nState Library of Western Australia 2021–2022 activities and obligations undertook the following:\nResults Results Comments\nP The recruitment of a permanent full-time position of Senior\n2020–2021 2021–2022 Targets towards targets\nProcurement Officer\nNumber of fatalities 0 0 0 Target achieved\nP The preparation of its own Procurement Guidelines\n0 or 10%\nLost time injury and /or\ndisease (LTI/D) incidence 0 0 reduction in Target achieved P Establishing a Procurement Authorisation and Delegation Schedule\nincidence rate\nP Establishing Procurement and Contract Registers\n0 or 10%\nLost time injury and / or",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Delivery teams / suppliers",
      "source": "annual-reports/2021-22.pdf (https://www.slwa.wa.gov.au/sites/default/files/2022-10/CMD702_Annual%20Report%202021-2022_accessible.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    }
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