{ "entity_id": "S-VIC-071", "folder": "South-East-Water-Corporation", "name": "South East Water Corporation", "type": "State-Owned Corporation", "jurisdiction": "VIC", "portfolio": "", "website": "https://southeastwater.com.au/", "data_status": "stub", "completeness": { "has_strategy_brief": false, "has_strategy_structured": false, "has_vision": false, "has_kpi_targets": false, "has_kpi_results": false, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 22, "n_kpi_targets": 0, "n_kpi_results": 0, "n_outcomes": 0, "verified_own_data": false }, "strategy_profile": { "status": "needs_review", "confidence": "low", "summary": "", "official_site_url": "https://southeastwater.com.au/", "source_documents": [ { "type": "annual_report", "title": "2024–25 Annual Report", "url": "https://southeastwater.com.au/content/dam/web/about-us/our-strategy/reports-strategies-and-plans/South%20East%20Water%20Annual%20Report%202024-25.pdf", "period": "2024-25", "confidence": "high" }, { "type": "annual_report", "title": "2023-24 Annual Report", "url": "https://southeastwater.com.au/content/dam/about-us/corporate-info/reports-and-plans/South%20East%20Water%20Annual%20Report%202023%E2%80%9324.pdf", "period": "2023-24", "confidence": "high" }, { "type": "annual_report", "title": "2022-23 Annual Report", "url": "https://southeastwater.com.au/content/dam/about-us/corporate-info/reports-and-plans/South%20East%20Water%20Annual%20Report%202022-23.pdf", "period": "2022-23", "confidence": "high" }, { "type": "annual_report", "title": "2021-22 Annual Report", "url": "https://southeastwater.com.au/content/dam/about-us/corporate-info/reports-and-plans/2021-22%20Annual%20Report%20for%20South%20East%20Water.pdf", "period": "2021-22", "confidence": "high" }, { "type": "annual_report", "title": "2020-21 Annual Report", "url": "https://southeastwater.com.au/content/dam/about-us/corporate-info/reports-and-plans/2020-21%20Annual%20Report%20for%20South%20East%20Water.pdf", "period": "2020-21", "confidence": "high" }, { "type": "corporate_plan", "title": "South East Water Corporate Plan 2024-29", "url": "https://southeastwater.com.au/content/dam/about-us/corporate-info/reports-and-plans/South%20East%20Water%20Corporate%20Plan%202024-29.pdf", "period": "2020", "confidence": "high" }, { "type": "strategie", "title": "Water for Life strategy", "url": "https://southeastwater.com.au/content/dam/about-us/corporate-info/Greater_Melbourne_Urban_Water_System_Strategy.pdf", "period": null, "confidence": "medium" }, { "type": "strategie", "title": "summary of the Water for Life strategy", "url": "https://southeastwater.com.au/content/dam/about-us/corporate-info/Summary_Greater_Melbourne_Urban_Water_System_Strategy.pdf", "period": null, "confidence": "medium" }, { "type": "strategie", "title": "Melbourne's Water Outlook 2026", "url": "https://southeastwater.com.au/content/dam/web/about-us/our-strategy/reports-strategies-and-plans/Melbourne%27s%20Annual%20Water%20Outlook%202026%20-%20FINAL.pdf", "period": "2020", "confidence": "medium" }, { "type": "strategie", "title": "Melbourne’s Water Outlook 2026 – Quarterly update March 2026", "url": "https://southeastwater.com.au/content/dam/web/about-us/our-strategy/reports-strategies-and-plans/Annual%20Water%20Outlook%20quarterly%20update%20March%202026.pdf", "period": "2020", "confidence": "medium" }, { "type": "strategie", "title": "2024–25 Consultancy expenditure", "url": "https://southeastwater.com.au/content/dam/web/about-us/our-strategy/reports-strategies-and-plans/South%20East%20Water%20consultancy%20expenditure%202024-25.pdf", "period": "2024-25", "confidence": "medium" }, { "type": "strategie", "title": "2024-25 Annual Water Quality report", "url": "https://southeastwater.com.au/content/dam/web/about-us/our-strategy/reports-strategies-and-plans/South_East_Water_Annual_Drinking_Water_Quality_Report_2024-25.pdf", "period": "2024-25", "confidence": "medium" }, { "type": "strategie", "title": "Gender Equality Action Plan Progress Report 2021-23", "url": "https://southeastwater.com.au/content/dam/about-us/corporate-info/reports-and-plans/Gender%20Equality%20Action%20Plan%20Progress%20Report%202021-23.pdf", "period": "2020", "confidence": "medium" }, { "type": "strategie", "title": "South East Water - Service standards report 2025-26 -\n 141 KB Our service standards report outlines how South East Water responded to service", "url": "https://southeastwater.com.au/content/dam/web/about-us/our-strategy/our-performance/South%20East%20Water%20%20-%20Service%20standards%20report%202025-26.pdf", "period": "2025-26", "confidence": "medium" }, { "type": "strategie", "title": "2023-28 Price Submission Summary -\n 359 KB A brief overview of our submission to the Essential Services Commission. Download file", "url": "https://southeastwater.com.au/content/dam/web/about-us/our-strategy/5-year-customer-commitment/pricing-submission-2023-28/2023-28%20Price%20Submission%20summary.pdf", "period": "2023", "confidence": "medium" }, { "type": "strategie", "title": "South East Water Price Submission 2023-28. -\n 4 MB A submission for water and sewerage pricing for the 2023-28 regulatory period Download fil", "url": "https://southeastwater.com.au/content/dam/web/about-us/our-strategy/5-year-customer-commitment/pricing-submission-2023-28/South%20East%20Water%20Price%20Submission%202023-28.pdf", "period": "2023", "confidence": "medium" }, { "type": "annual_report", "title": "Annual Report", "url": "https://southeastwater.com.au/content/dam/about-us/corporate-info/reports-and-plans/South%20East%20Water_Annual%20Report%202019-20.pdf", "period": "2020", "confidence": "high" } ], "purpose": null, "vision": null, "strategic_priorities": [], "values": [], "outcomes": [], "performance_measures": [], "document_alignment_terms": { "must_support": [], "watch_terms": [], "avoid_claiming_without_evidence": [] }, "review_note": "Only low-confidence webpage, media, contact, news, or global-intelligence evidence is available." }, "global_initiatives": null, "strategy": null, "ideas": [ { "entity_id": "S-VIC-071", "entity_name": "South East Water Corporation", "folder_name": "South-East-Water-Corporation", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "Numbers of\ncustomers supported\nCustomers receiving financial or payment assistance\nTarget\nResult\n1 July 2025 to 31 December 2025\n10,000\n10,989\n1 July 2024 to 30 June 2025\n10,000\n16,611\n1 July 2023 to 30 June 2024\n10,000\n18,245\nWe’re pleased to have already provided support to more customers than we originally forecast for the entire 2025-26 year, reinforcing our ongoing focus on customers that require additional help and support.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "pages/strategies-index__05.html (https://southeastwater.com.au/about-us/our-strategy/our-performance/)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-VIC-071", "entity_name": "South East Water Corporation", "folder_name": "South-East-Water-Corporation", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "Numbers of\ncustomers supported\nCustomers receiving financial or payment assistance\nTarget\nResult\n1 July 2025 to 31 December 2025\n10,000\n10,989\n1 July 2024 to 30 June 2025\n10,000\n16,611\n1 July 2023 to 30 June 2024\n10,000\n18,245\nWe’re pleased to have already provided support to more customers than we originally forecast for the entire 2025-26 year, reinforcing our ongoing focus on customers that require additional help and support.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "pages/strategies-index__05.html (https://southeastwater.com.au/about-us/our-strategy/our-performance/)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-VIC-071", "entity_name": "South East Water Corporation", "folder_name": "South-East-Water-Corporation", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "Community trust\nin South East Water\nOverall trust based on scores of 7 and above from Brandtracker surveys\nTarget\nResult\n1 July 2025 to 31 December 2025\n69%\n89%\n1 July 2024 to 30 June 2025\n68.5%\n79%\n1 July 2023 to 30 June 2024\n68%\n77%\nOur community trust measure is sitting well above target and ten per cent higher than the 2024-25 end of year result which is encouraging.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "pages/strategies-index__05.html (https://southeastwater.com.au/about-us/our-strategy/our-performance/)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-VIC-071", "entity_name": "South East Water Corporation", "folder_name": "South-East-Water-Corporation", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "Community trust\nin South East Water\nOverall trust based on scores of 7 and above from Brandtracker surveys\nTarget\nResult\n1 July 2025 to 31 December 2025\n69%\n89%\n1 July 2024 to 30 June 2025\n68.5%\n79%\n1 July 2023 to 30 June 2024\n68%\n77%\nOur community trust measure is sitting well above target and ten per cent higher than the 2024-25 end of year result which is encouraging.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "pages/strategies-index__05.html (https://southeastwater.com.au/about-us/our-strategy/our-performance/)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-VIC-071", "entity_name": "South East Water Corporation", "folder_name": "South-East-Water-Corporation", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "Meet safe\ndrinking water standards\nNumber of non-compliances to the Safe Drinking Water Act (sampling and water audit)\nTarget\nResult\n1 July 2025 to 31 December 2025\n0\n0\n1 July 2024 to 30 June 2025\n0\n0\n1 July 2023 to 30 June 2024\n0\n0\nOur extensive water sampling and audit program hasn’t identified any non-compliances with the drinking water standards in the first half of the 2025–26 year.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "pages/strategies-index__05.html (https://southeastwater.com.au/about-us/our-strategy/our-performance/)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-VIC-071", "entity_name": "South East Water Corporation", "folder_name": "South-East-Water-Corporation", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "Meet safe\ndrinking water standards\nNumber of non-compliances to the Safe Drinking Water Act (sampling and water audit)\nTarget\nResult\n1 July 2025 to 31 December 2025\n0\n0\n1 July 2024 to 30 June 2025\n0\n0\n1 July 2023 to 30 June 2024\n0\n0\nOur extensive water sampling and audit program hasn’t identified any non-compliances with the drinking water standards in the first half of the 2025–26 year.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "pages/strategies-index__05.html (https://southeastwater.com.au/about-us/our-strategy/our-performance/)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-VIC-071", "entity_name": "South East Water Corporation", "folder_name": "South-East-Water-Corporation", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "2024–25 Annual Report\n/\n2024–25 Consultancy expenditure\n2023-24 Annual Report\n/\n2023-24 Consultancy expenditure\n2022-23 Annual Report\n2021-22 Annual Report\n2020-21 Annual Report\n2019-20 Annual Report\nIf you need to access a previous year’s report please\ncontact us\n.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "pages/strategies-index__02.html (https://southeastwater.com.au/about-us/our-strategy/reports-strategies-and-plans/)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-VIC-071", "entity_name": "South East Water Corporation", "folder_name": "South-East-Water-Corporation", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "2024–25 Annual Report\n/\n2024–25 Consultancy expenditure\n2023-24 Annual Report\n/\n2023-24 Consultancy expenditure\n2022-23 Annual Report\n2021-22 Annual Report\n2020-21 Annual Report\n2019-20 Annual Report\nIf you need to access a previous year’s report please\ncontact us\n.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "pages/strategies-index__02.html (https://southeastwater.com.au/about-us/our-strategy/reports-strategies-and-plans/)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-VIC-071", "entity_name": "South East Water Corporation", "folder_name": "South-East-Water-Corporation", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "Meet safe\ndrinking water standards\nNumber of non-compliances to the Safe Drinking Water Act (sampling and water audit)\nTarget\nResult\n1 July 2025 to 31 December 2025\n0\n0\n1 July 2024 to 30 June 2025\n0\n0\n1 July 2023 to 30 June 2024\n0\n0\nOur extensive water sampling and audit program hasn’t identified any non-compliances with the drinking water standards in the first half of the 2025–26 year.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "pages/strategies-index__05.html (https://southeastwater.com.au/about-us/our-strategy/our-performance/)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-VIC-071", "entity_name": "South East Water Corporation", "folder_name": "South-East-Water-Corporation", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "Meet safe\ndrinking water standards\nNumber of non-compliances to the Safe Drinking Water Act (sampling and water audit)\nTarget\nResult\n1 July 2025 to 31 December 2025\n0\n0\n1 July 2024 to 30 June 2025\n0\n0\n1 July 2023 to 30 June 2024\n0\n0\nOur extensive water sampling and audit program hasn’t identified any non-compliances with the drinking water standards in the first half of the 2025–26 year.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "pages/strategies-index__05.html (https://southeastwater.com.au/about-us/our-strategy/our-performance/)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-VIC-071", "entity_name": "South East Water Corporation", "folder_name": "South-East-Water-Corporation", "category": "Case Processing", "scale": "small", "title": "Triage queue for stuck or ageing cases", "idea": "Use existing case data to flag ageing, duplicate, incomplete, or high-risk cases for earlier intervention.", "quote": "Gender Equality Action Plan Progress Report 2021-23\nGender Equality Action Plan Progress Report 2021-23 impact assessment\nAlso see:\nOur\nGender Equality Action Plan\nOur progress overall\nOur GEAP is due to be completed by 30 June 2025 and has 38 actions.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "pages/strategies-index__02.html (https://southeastwater.com.au/about-us/our-strategy/reports-strategies-and-plans/)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-VIC-071", "entity_name": "South East Water Corporation", "folder_name": "South-East-Water-Corporation", "category": "Case Processing", "scale": "large", "title": "End-to-end case processing redesign", "idea": "Redesign the case pathway around risk-based triage, reusable evidence, and automated eligibility checks.", "quote": "Gender Equality Action Plan Progress Report 2021-23\nGender Equality Action Plan Progress Report 2021-23 impact assessment\nAlso see:\nOur\nGender Equality Action Plan\nOur progress overall\nOur GEAP is due to be completed by 30 June 2025 and has 38 actions.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "pages/strategies-index__02.html (https://southeastwater.com.au/about-us/our-strategy/reports-strategies-and-plans/)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] } 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