{ "entity_id": "SA-South-Australian-Skills-Commission", "folder": "South-Australian-Skills-Commission", "name": "South Australian Skills Commission", "type": "Statutory Authority", "jurisdiction": "SA", "portfolio": "Skills", "website": "https://skillscommission.sa.gov.au/", "data_status": "rich", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": true, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 9, "n_kpi_targets": 2, "n_kpi_results": 2, "n_outcomes": 2, "verified_own_data": true }, "strategy_profile": { "status": "published", "confidence": "high", "summary": "The South Australian Skills Commission is required to:\n- regulate the State’s apprenticeship and traineeship system\n- advise the Minister on matters relating to the development, funding, quality and performance of vocational education and training, higher education or international education, and to otherwise assist in the resolution of such disputes (including by providing advocacy services for parties in proceedings before the South Australian Employment Tribunal (SAET))\n- monitor, and report to the Minister on, the state of vocational education and training and adult community education in the State, including the expenditure of public money in those areas\n- promote the development of investment, equity and participation in, and access to, vocational education and training, adult community education, and higher education sectors\n- promote pathways between the secondary school, vocational education and training, adult education and training, adult community education, and higher education sectors\n- enter into reciprocal arrangements with appropriate bodies with respect to the recognition of education and training\n- monitor, and make recommendations to the Minister on, the administration and operation of this Act\n- such other functions as may be assigned to the Commission by the Minister or by or under this or any other Act. [AR p.9]", "official_site_url": "https://skillscommission.sa.gov.au/", "source_documents": [ { "type": "annual_report", "title": "2024-25 Annual Report PDF", "url": "https://sascstore.blob.core.windows.net/sasc-storage/assets/Annual-Report-2024-25/SASC-2024-2025-Annual-Report.pdf", "period": "2024-25", "confidence": "high" }, { "type": "annual_report", "title": "Download Annual Report 2023-24", "url": "https://sascstore.blob.core.windows.net/sasc-storage/assets/2023-2024-Annual-Report.pdf", "period": "2023-24", "confidence": "high" }, { "type": "annual_report", "title": "Download Annual Report 2022-23", "url": "https://sascstore.blob.core.windows.net/sasc-storage/assets/SASC-2022-2023-Annual_Report.pdf", "period": "2022-23", "confidence": "high" }, { "type": "annual_report", "title": "Download Annual Report 2021-22", "url": "https://sascstore.blob.core.windows.net/sasc-storage/assets/2021-2022-Annual-Report.pdf", "period": "2021-22", "confidence": "high" }, { "type": "strategie", "title": "Strategic Plan (2022-2024)", "url": "https://sascstore.blob.core.windows.net/sasc-storage/assets/2022-SASC-Strategic-Plan.pdf", "period": "2022", "confidence": "medium" }, { "type": "strategie", "title": "Download Strategic Plan", "url": "https://sascstore.blob.core.windows.net/sasc-storage/publications/SASC-Strategic-Plan-2025.pdf", "period": "2025", "confidence": "medium" } ], "purpose": { "text": "The South Australian Skills Commission is required to:\n- regulate the State’s apprenticeship and traineeship system\n- advise the Minister on matters relating to the development, funding, quality and performance of vocational education and training, higher education or international education, and to otherwise assist in the resolution of such disputes (including by providing advocacy services for parties in proceedings before the South Australian Employment Tribunal (SAET))\n- monitor, and report to the Minister on, the state of vocational education and training and adult community education in the State, including the expenditure of public money in those areas\n- promote the development of investment, equity and participation in, and access to, vocational education and training, adult community education, and higher education sectors\n- promote pathways between the secondary school, vocational education and training, adult education and training, adult community education, and higher education sectors\n- enter into reciprocal arrangements with appropriate bodies with respect to the recognition of education and training\n- monitor, and make recommendations to the Minister on, the administration and operation of this Act\n- such other functions as may be assigned to the Commission by the Minister or by or under this or any other Act. [AR p.9]", "source_url": "", "source_page": 9, "source_deep_url": "" }, "vision": { "text": "A high-performing workforce aligned to the needs of industry, enabling South Australia’s individuals, communities and businesses to thrive. [AR p.8]", "source_url": "", "source_page": 8, "source_deep_url": "" }, "strategic_priorities": [ { "title": "Promoting Skills Excellence", "description": "Promoting Skills Excellence", "source_url": "", "source_page": 13, "source_deep_url": "" }, { "title": "Strategic Engagement and Advice", "description": "Strategic Engagement and Advice", "source_url": "", "source_page": 13, "source_deep_url": "" }, { "title": "VET Support Services", "description": "VET Support Services", "source_url": "", "source_page": 13, "source_deep_url": "" }, { "title": "Apprenticeship/ Traineeship System Regulation and Compliance", "description": "Apprenticeship/ Traineeship System Regulation and Compliance", "source_url": "", "source_page": 13, "source_deep_url": "" } ], "values": [ { "name": "Trusted", "description": "", "source_url": "", "source_page": null }, { "name": "Responsive", "description": "", "source_url": "", "source_page": null }, { "name": "Collaborative", "description": "", "source_url": "", "source_page": null }, { "name": "Effective", "description": "", "source_url": "", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Skills Sector connectivity within the skills sector", "description": "During 2024–2025 the Commissioner participated in 606 external stakeholder engagements to build connections and discuss priorities and opportunities within the skills sector. This included engagement with the following: local, state, Commonwealth and international government agencies; industry associations; peak bodies; registered training organisations; sector/industry representatives/organisations; unions; higher education; regulatory bodies and tribunals.", "activities": [ "606 external stakeholder engagements", "Engagement with government agencies, industry associations, peak bodies, registered training organisations, sector/industry representatives, unions, higher education, regulatory bodies and tribunals." ], "source_url": "", "source_page": 15, "source_deep_url": "" }, { "name": "Outcome 2: Apprentice and Trainee Training and Safety", "description": "The Commission established the Apprentice and Trainee Training and Safety Committee (ATTS) to provide advice to the Commission and Commissioner relating to risk management, and quality and safety of the state’s apprenticeship and traineeship system. This year, Committee members have mapped the services, communication and regulatory overlaps between each agency to identify strategic opportunities for collaborative work.", "activities": [ "Establishment of the Apprentice and Trainee Training and Safety Committee (ATTS)", "Mapping services, communication and regulatory overlaps between agencies" ], "source_url": "", "source_page": 23, "source_deep_url": "" } ], "performance_measures": [ { "code": "CCE01", "measure": "Number of apprentices and trainees in training", "target": "22,470", "latest_result": "22,470", "status": "Achieved", "target_source_url": "", "target_source_page": 21, "result_source_url": "https://sascstore.blob.core.windows.net/sasc-storage/assets/Annual-Report-2024-25/SASC-2024-2025-Annual-Report.pdf", "result_source_page": 21 }, { "code": "CCE02", "measure": "Number of registered employers", "target": "11,839", "latest_result": "11,839", "status": "Achieved", "target_source_url": "", "target_source_page": 21, "result_source_url": "https://sascstore.blob.core.windows.net/sasc-storage/assets/Annual-Report-2024-25/SASC-2024-2025-Annual-Report.pdf", "result_source_page": 21 } ], "document_alignment_terms": { "must_support": [ "The South Australian Skills Commission is required to:\n- regulate the State’s apprenticeship and traineeship system\n- advise the Minister on matters relating to the development, fu", "A high-performing workforce aligned to the needs of industry, enabling South Australia’s individuals, communities and businesses to thrive. [AR p.8]", "Promoting Skills Excellence", "Strategic Engagement and Advice", "VET Support Services", "Apprenticeship/ Traineeship System Regulation and Compliance" ], "watch_terms": [ "Number of apprentices and trainees in training", "Number of registered employers" ], "avoid_claiming_without_evidence": [] }, "review_note": "" }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": "A high-performing workforce aligned to the needs of industry, enabling South Australia’s individuals, communities and businesses to thrive. [AR p.8]", "vision_source_page": 8, "purposes": "The South Australian Skills Commission is required to:\n- regulate the State’s apprenticeship and traineeship system\n- advise the Minister on matters relating to the development, funding, quality and performance of vocational education and training, higher education or international education, and to otherwise assist in the resolution of such disputes (including by providing advocacy services for parties in proceedings before the South Australian Employment Tribunal (SAET))\n- monitor, and report to the Minister on, the state of vocational education and training and adult community education in the State, including the expenditure of public money in those areas\n- promote the development of investment, equity and participation in, and access to, vocational education and training, adult community education, and higher education sectors\n- promote pathways between the secondary school, vocational education and training, adult education and training, adult community education, and higher education sectors\n- enter into reciprocal arrangements with appropriate bodies with respect to the recognition of education and training\n- monitor, and make recommendations to the Minister on, the administration and operation of this Act\n- such other functions as may be assigned to the Commission by the Minister or by or under this or any other Act. [AR p.9]", "purposes_source_page": 9, "how_we_deliver": "The Commission is specified as regulator of the apprenticeship and traineeship system under the South Australian Skills Act 2008. [AR p.21]", "how_we_deliver_source_page": 21, "government_priorities": [ { "text": "Promoting Skills Excellence", "source_page": 13 }, { "text": "Strategic Engagement and Advice", "source_page": 13 }, { "text": "VET Support Services", "source_page": 13 }, { "text": "Apprenticeship/ Traineeship System Regulation and Compliance", "source_page": 13 } ], "outcomes": [ { "name": "Outcome 1: Skills Sector connectivity within the skills sector", "description": "During 2024–2025 the Commissioner participated in 606 external stakeholder engagements to build connections and discuss priorities and opportunities within the skills sector. This included engagement with the following: local, state, Commonwealth and international government agencies; industry associations; peak bodies; registered training organisations; sector/industry representatives/organisations; unions; higher education; regulatory bodies and tribunals.", "key_activities": [ "606 external stakeholder engagements", "Engagement with government agencies, industry associations, peak bodies, registered training organisations, sector/industry representatives, unions, higher education, regulatory bodies and tribunals." ], "source_page": 15 }, { "name": "Outcome 2: Apprentice and Trainee Training and Safety", "description": "The Commission established the Apprentice and Trainee Training and Safety Committee (ATTS) to provide advice to the Commission and Commissioner relating to risk management, and quality and safety of the state’s apprenticeship and traineeship system. This year, Committee members have mapped the services, communication and regulatory overlaps between each agency to identify strategic opportunities for collaborative work.", "key_activities": [ "Establishment of the Apprentice and Trainee Training and Safety Committee (ATTS)", "Mapping services, communication and regulatory overlaps between agencies" ], "source_page": 23 } ], "values": [ "Trusted", "Responsive", "Collaborative", "Effective" ], "values_framework_name": null, "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Number of apprentices and trainees in training", "target": "22,470", "source_page": 21 }, { "code": "CCE02", "measure": "Number of registered employers", "target": "11,839", "source_page": 21 } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Number of apprentices and trainees in training", "result": "22,470", "status": "Achieved", "source_page": 21 }, { "code": "CCE02", "measure": "Number of registered employers", "result": "11,839", "status": "Achieved", "source_page": 21 } ], "_source_urls": { "annual_report_url": "https://sascstore.blob.core.windows.net/sasc-storage/assets/Annual-Report-2024-25/SASC-2024-2025-Annual-Report.pdf", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "SA-South-Australian-Skills-Commission", "entity_name": "South Australian Skills Commission", "folder_name": "South-Australian-Skills-Commission", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "[Page 34]\nOFFICIAL\n2021-22 ANNUAL REPORT for the South Australian Skills Commission\nComplaint Sub-categories Example Number of\ncategories Complaints\n2021-22\nService quality Information Incorrect, incomplete, out 0\ndated or inadequate\ninformation; not fit for\npurpose\nService quality Access to Information difficult to 0\ninformation understand, hard to find or\ndifficult to use; not plain\nEnglish\nService quality Timeliness Lack of staff punctuality; 0\nexcessive waiting times\n(outside of service\nstandard); timelines not met\nService quality Safety Maintenance; personal or 0\nfamily safety; duty of care\nnot shown; poor security\nservice/ premises; poor\ncleanliness\nService quality Service Service design doesn’t meet 0\nresponsiveness customer needs; poor\nservice fit with customer\nexpectations\nNo case to No case to answer Third party; customer 0\nanswer misunderstanding;\nredirected to another\nagency;", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2021-22.pdf (https://sascstore.blob.core.windows.net/sasc-storage/assets/2021-2022-Annual-Report.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "SA-South-Australian-Skills-Commission", "entity_name": "South Australian Skills Commission", "folder_name": "South-Australian-Skills-Commission", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "[Page 34]\nOFFICIAL\n2021-22 ANNUAL REPORT for the South Australian Skills Commission\nComplaint Sub-categories Example Number of\ncategories Complaints\n2021-22\nService quality Information Incorrect, incomplete, out 0\ndated or inadequate\ninformation; not fit for\npurpose\nService quality Access to Information difficult to 0\ninformation understand, hard to find or\ndifficult to use; not plain\nEnglish\nService quality Timeliness Lack of staff punctuality; 0\nexcessive waiting times\n(outside of service\nstandard); timelines not met\nService quality Safety Maintenance; personal or 0\nfamily safety; duty of care\nnot shown; poor security\nservice/ premises; poor\ncleanliness\nService quality Service Service design doesn’t meet 0\nresponsiveness customer needs; poor\nservice fit with customer\nexpectations\nNo case to No case to answer Third party; customer 0\nanswer misunderstanding;\nredirected to another\nagency;", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2021-22.pdf (https://sascstore.blob.core.windows.net/sasc-storage/assets/2021-2022-Annual-Report.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "SA-South-Australian-Skills-Commission", "entity_name": "South Australian Skills Commission", "folder_name": "South-Australian-Skills-Commission", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "[Page 11]\nStrategic Pillar 4:\nFutureproofed Workforce\nThe Commission has a legislated role to provide Strategic Objectives\nadvice to the Minister on workforce strategies\nand priorities to support employment growth and 4.1 Provide advice to the Minister on workforce\ninvestment in South Australia.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "strategies/2022-SASC-Strategic-Plan.pdf (https://sascstore.blob.core.windows.net/sasc-storage/assets/2022-SASC-Strategic-Plan.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "SA-South-Australian-Skills-Commission", "entity_name": "South Australian Skills Commission", "folder_name": "South-Australian-Skills-Commission", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "[Page 11]\nStrategic Pillar 4:\nFutureproofed Workforce\nThe Commission has a legislated role to provide Strategic Objectives\nadvice to the Minister on workforce strategies\nand priorities to support employment growth and 4.1 Provide advice to the Minister on workforce\ninvestment in South Australia.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "strategies/2022-SASC-Strategic-Plan.pdf (https://sascstore.blob.core.windows.net/sasc-storage/assets/2022-SASC-Strategic-Plan.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "SA-South-Australian-Skills-Commission", "entity_name": "South Australian Skills Commission", "folder_name": "South-Australian-Skills-Commission", "category": "Procurement & Delivery", "scale": "small", "title": "Procurement lessons library for repeat purchases", "idea": "Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.", "quote": "Contractors with a contract value below $10,000\nContractors Purpose $ Actual payment\nAll contractors below Various Nil\n$10,000 each - combined\nContractors with a contract value above $10,000 each\nContractors Purpose $ Actual payment\nHAYS Specialist Strategic project work $75 016\nRecruitment\nTotal $75 016\nThe details of South Australian Government-awarded contracts for goods, services,\nand works are displayed on the SA Tenders and Contracts website.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "annual-reports/2022-23.pdf (https://sascstore.blob.core.windows.net/sasc-storage/assets/SASC-2022-2023-Annual_Report.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "SA-South-Australian-Skills-Commission", "entity_name": "South Australian Skills Commission", "folder_name": "South-Australian-Skills-Commission", "category": "Procurement & Delivery", "scale": "large", "title": "Portfolio delivery office for major investments", "idea": "Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.", "quote": "Contractors with a contract value below $10,000\nContractors Purpose $ Actual payment\nAll contractors below Various Nil\n$10,000 each - combined\nContractors with a contract value above $10,000 each\nContractors Purpose $ Actual payment\nHAYS Specialist Strategic project work $75 016\nRecruitment\nTotal $75 016\nThe details of South Australian Government-awarded contracts for goods, services,\nand works are displayed on the SA Tenders and Contracts website.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "annual-reports/2022-23.pdf (https://sascstore.blob.core.windows.net/sasc-storage/assets/SASC-2022-2023-Annual_Report.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "SA-South-Australian-Skills-Commission", "entity_name": "South Australian Skills Commission", "folder_name": "South-Australian-Skills-Commission", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "Consultancies with a contract value below $10,000 each\nConsultancies Purpose $ Actual payment\nAll consultancies below 0\n$10,000 each - combined\nConsultancies with a contract value above $10,000 each\nConsultancies Purpose $ Actual payment\nAll consultancies above 0\n$10,000 each - combined\nData for previous years is available at: Data SA\nSee also the Consolidated Financial Report of the Department of Treasury and\nFinance for total value of consultancy contracts across the South Australian Public\nSector.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "annual-reports/2021-22.pdf (https://sascstore.blob.core.windows.net/sasc-storage/assets/2021-2022-Annual-Report.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "SA-South-Australian-Skills-Commission", "entity_name": "South Australian Skills Commission", "folder_name": "South-Australian-Skills-Commission", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "Consultancies with a contract value below $10,000 each\nConsultancies Purpose $ Actual payment\nAll consultancies below 0\n$10,000 each - combined\nConsultancies with a contract value above $10,000 each\nConsultancies Purpose $ Actual payment\nAll consultancies above 0\n$10,000 each - combined\nData for previous years is available at: Data SA\nSee also the Consolidated Financial Report of the Department of Treasury and\nFinance for total value of consultancy contracts across the South Australian Public\nSector.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "annual-reports/2021-22.pdf (https://sascstore.blob.core.windows.net/sasc-storage/assets/2021-2022-Annual-Report.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "SA-South-Australian-Skills-Commission", "entity_name": "South Australian Skills Commission", "folder_name": "South-Australian-Skills-Commission", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "[pages 32,33,34,35]\nmunication Confidentiality Customer’s confidentiality or 0\nprivacy not respected;\ninformation shared\nincorrectly\nService Systems/technology System offline; inaccessible 0\ndelivery to customer; incorrect\nresult/information provided;\npoor system design\nService Access to services Service difficult to find; 0\ndelivery location poor; facilities/\nenvironment poor standard;\nnot accessible to customers\nwith disabilities\nService Process Processing error; incorrect 0\ndelivery process used; delay in\nprocessing application;\nprocess not customer\nresponsive\nPolicy Policy application Incorrect policy 0\ninterpretation; incorrect\npolicy applied; conflicting\npolicy advice given\nPolicy Policy content Policy content difficult to 0\nunderstand; policy\nunreasonable or\ndisadvantages customer\n32 | P a g e\nOFFICIAL", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "annual-reports/2022-23.pdf (https://sascstore.blob.core.windows.net/sasc-storage/assets/SASC-2022-2023-Annual_Report.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "SA-South-Australian-Skills-Commission", "entity_name": "South Australian Skills Commission", "folder_name": "South-Australian-Skills-Commission", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "[pages 32,33,34,35]\nmunication Confidentiality Customer’s confidentiality or 0\nprivacy not respected;\ninformation shared\nincorrectly\nService Systems/technology System offline; inaccessible 0\ndelivery to customer; incorrect\nresult/information provided;\npoor system design\nService Access to services Service difficult to find; 0\ndelivery location poor; facilities/\nenvironment poor standard;\nnot accessible to customers\nwith disabilities\nService Process Processing error; incorrect 0\ndelivery process used; delay in\nprocessing application;\nprocess not customer\nresponsive\nPolicy Policy application Incorrect policy 0\ninterpretation; incorrect\npolicy applied; conflicting\npolicy advice given\nPolicy Policy content Policy content difficult to 0\nunderstand; policy\nunreasonable or\ndisadvantages customer\n32 | P a g e\nOFFICIAL", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "annual-reports/2022-23.pdf (https://sascstore.blob.core.windows.net/sasc-storage/assets/SASC-2022-2023-Annual_Report.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "SA-South-Australian-Skills-Commission", "entity_name": "South Australian Skills Commission", "folder_name": "South-Australian-Skills-Commission", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "[Page 6]\n6 Annual Report 2024–2025\nContents\nOverview: about the agency 8\nOur purpose 8\nOur vision 8\nOur values 8\nOur functions, objectives and deliverables 8\nOur organisational structure 10\nChanges to the agency 11\nOur Minister 12\nOur Chair 12\nLegislation administered by the agency 12\nOther related agencies (within the Minister’s area/s of responsibility) 12\nThe agency’s performance 13\nPerformance at a glance for 2024–2025 13\nMeetings attended by board members during 2024–2025 14\nAgency specific objectives and performance 15\nCorporate performance summary 25\nEmployment opportunity programs 25\nAgency performance management and development systems 25\nWork health, safety and return to work programs 26\nExecutive employment in the agency 27\nSOUTH AUSTRALIAN SKILLS COMMISSION", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "annual-reports/2024-25.pdf (https://sascstore.blob.core.windows.net/sasc-storage/assets/Annual-Report-2024-25/SASC-2024-2025-Annual-Report.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "SA-South-Australian-Skills-Commission", "entity_name": "South Australian Skills Commission", "folder_name": "South-Australian-Skills-Commission", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "[Page 6]\n6 Annual Report 2024–2025\nContents\nOverview: about the agency 8\nOur purpose 8\nOur vision 8\nOur values 8\nOur functions, objectives and deliverables 8\nOur organisational structure 10\nChanges to the agency 11\nOur Minister 12\nOur Chair 12\nLegislation administered by the agency 12\nOther related agencies (within the Minister’s area/s of responsibility) 12\nThe agency’s performance 13\nPerformance at a glance for 2024–2025 13\nMeetings 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