{ "entity_id": "S-WA-042", "folder": "Small-Business-Development-Corporation", "name": "Small Business Development Corporation", "type": "Statutory Authority", "jurisdiction": "WA", "portfolio": "Small Business", "website": "https://www.smallbusiness.wa.gov.au/", "data_status": "partial", "completeness": { "has_strategy_brief": false, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": false, "has_kpi_results": false, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 3, "n_kpi_targets": 0, "n_kpi_results": 0, "n_outcomes": 0, "verified_own_data": true }, "strategy_profile": { "status": "needs_review", "confidence": "medium", "summary": "", "official_site_url": "https://www.smallbusiness.wa.gov.au/", "source_documents": 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"Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "[Page 4]\nBuild a Website\nTarget audience\nGeographic: _______________________________________________\n__________________________________________________________\nDemographics: ______________________________________________\n__________________________________________________________\nPsychographics: _____________________________________________\n__________________________________________________________\nWhat is your product or service offering\nProduct/service 1: ___________________________________________\nMain customer benefit: ________________________________________\n__________________________________________________________\nProduct/service 2: ___________________________________________\nMain customer benefit: ________________________________________\n__________________________________________________________\nProduct/service 3: ___________________________________________", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "other-pdfs/Build-a-website-booklet.pdf (https://www.smallbusiness.wa.gov.au/sites/default/files/Build-a-website-booklet.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-WA-042", "entity_name": "Small Business Development Corporation", "folder_name": "Small-Business-Development-Corporation", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "[Page 4]\nBuild a Website\nTarget audience\nGeographic: _______________________________________________\n__________________________________________________________\nDemographics: ______________________________________________\n__________________________________________________________\nPsychographics: _____________________________________________\n__________________________________________________________\nWhat is your product or service offering\nProduct/service 1: ___________________________________________\nMain customer benefit: ________________________________________\n__________________________________________________________\nProduct/service 2: ___________________________________________\nMain customer benefit: ________________________________________\n__________________________________________________________\nProduct/service 3: ___________________________________________", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "other-pdfs/Build-a-website-booklet.pdf (https://www.smallbusiness.wa.gov.au/sites/default/files/Build-a-website-booklet.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-WA-042", "entity_name": "Small Business Development Corporation", "folder_name": "Small-Business-Development-Corporation", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "Use financial statements and projections to assist in • donations and sponsorships\ncreating your marketing budget.\n• employing staff to undertake marketing activities\n7.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "other-pdfs/Guide-to-marketing-and-branding.pdf (https://www.smallbusiness.wa.gov.au/sites/default/files/Guide-to-marketing-and-branding.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-WA-042", "entity_name": "Small Business Development Corporation", "folder_name": "Small-Business-Development-Corporation", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "Use financial statements and projections to assist in • donations and sponsorships\ncreating your marketing budget.\n• employing staff to undertake marketing activities\n7.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "other-pdfs/Guide-to-marketing-and-branding.pdf (https://www.smallbusiness.wa.gov.au/sites/default/files/Guide-to-marketing-and-branding.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-WA-042", "entity_name": "Small Business Development Corporation", "folder_name": "Small-Business-Development-Corporation", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "Customers love watching videos and you can capitalise by creating engaging video content for your target market and uploading it to channels like YouTube.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "pages/strategies-index.html (https://www.smallbusiness.wa.gov.au/marketing/marketing-promotion-strategies)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-WA-042", "entity_name": "Small Business Development Corporation", "folder_name": "Small-Business-Development-Corporation", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "Customers love watching videos and you can capitalise by creating engaging video content for your target market and uploading it to channels like YouTube.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "pages/strategies-index.html (https://www.smallbusiness.wa.gov.au/marketing/marketing-promotion-strategies)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-WA-042", "entity_name": "Small Business Development Corporation", "folder_name": "Small-Business-Development-Corporation", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "People strategy\nVisit our website smallbusiness.wa.gov.au for more\n• How many staff will you need to operate your\ninformation about marketing.\nbusiness?\n• What skills do they need?\n• How will you train your staff to deliver the best\n133 140\nservice possible?", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "other-pdfs/Guide-using-the-marketing-plan-template.pdf (https://www.smallbusiness.wa.gov.au/sites/default/files/Guide-using-the-marketing-plan-template.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-WA-042", "entity_name": "Small Business Development Corporation", "folder_name": "Small-Business-Development-Corporation", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "People strategy\nVisit our website smallbusiness.wa.gov.au for more\n• How many staff will you need to operate your\ninformation about marketing.\nbusiness?\n• What skills do they need?\n• How will you train your staff to deliver the best\n133 140\nservice possible?", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "other-pdfs/Guide-using-the-marketing-plan-template.pdf (https://www.smallbusiness.wa.gov.au/sites/default/files/Guide-using-the-marketing-plan-template.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-WA-042", "entity_name": "Small Business Development Corporation", "folder_name": "Small-Business-Development-Corporation", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "For more information on marketing your business\nRisk management\nattend our Spreading the Word – marketing your\nConduct a risk assessment and outline how you will\nbusiness workshop.\nmanage each identified risk.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "other-pdfs/Guide-using-the-marketing-plan-template.pdf (https://www.smallbusiness.wa.gov.au/sites/default/files/Guide-using-the-marketing-plan-template.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-WA-042", "entity_name": "Small Business Development Corporation", "folder_name": "Small-Business-Development-Corporation", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "For more information on marketing your business\nRisk management\nattend our Spreading the Word – marketing your\nConduct a risk assessment and outline how you will\nbusiness workshop.\nmanage each identified risk.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "other-pdfs/Guide-using-the-marketing-plan-template.pdf (https://www.smallbusiness.wa.gov.au/sites/default/files/Guide-using-the-marketing-plan-template.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and 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"other-pdfs/Guide-using-the-marketing-plan-template.pdf (https://www.smallbusiness.wa.gov.au/sites/default/files/Guide-using-the-marketing-plan-template.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-WA-042", "entity_name": "Small Business Development Corporation", "folder_name": "Small-Business-Development-Corporation", "category": "Case Processing", "scale": "large", "title": "End-to-end case processing redesign", "idea": "Redesign the case pathway around risk-based triage, reusable evidence, and automated eligibility checks.", "quote": "For more information on marketing your business\nRisk management\nattend our Spreading the Word – marketing your\nConduct a risk 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