{ "entity_id": "QLD-Seqwater", "folder": "Seqwater", "name": "Seqwater", "type": "Statutory Authority", "jurisdiction": "QLD", "portfolio": "Water", "website": "https://www.seqwater.com.au/", "data_status": "rich", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 8, "n_kpi_targets": 2, "n_kpi_results": 2, "n_outcomes": 1, "verified_own_data": true }, "strategy_profile": { "status": "published", "confidence": "high", "summary": "The purpose of this Drinking Water Service Annual Report is to provide the Regulator with information on the overall performance of the DWQMP for the reporting period 1 July 2024 to 30 June 2025. This report also provides transparency on the quality and safety of bulk drinking water supplied to our customers and communities. [AR p.6]", "official_site_url": "https://www.seqwater.com.au/", "source_documents": [ { "type": "annual_report", "title": "Drinking Water Service Annual Report 2024-2025 (final signed version)", "url": "https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF", "period": "2024-25", "confidence": "high" }, { "type": "annual_report", "title": "Enclosure 3 Source water (treated wastewater) annual water quality report 2023-2024 for passive sample (data not available at the time of the previous publicati", "url": "https://www.seqwater.com.au/sites/default/files/2025-12/Enclosure%203%20Source%20water%20%28treated%20wastewater%29%20annual%20water%20quality%20report%202023-2024%20for%20passive%20sample%20data%20not%20available%20at%20the%20time%20of%20the%20previous%20publication%20of%20the%20annual%20report.pdf", "period": "2023-24", "confidence": "high" }, { "type": "strategie", "title": "Seqwater Strategic Plan 2025-29", "url": "https://www.seqwater.com.au/sites/default/files/2025-11/Seqwater%20Strategic%20Plan%202025-29_1.PDF", "period": "2025", "confidence": "medium" } ], "purpose": { "text": "The purpose of this Drinking Water Service Annual Report is to provide the Regulator with information on the overall performance of the DWQMP for the reporting period 1 July 2024 to 30 June 2025. This report also provides transparency on the quality and safety of bulk drinking water supplied to our customers and communities. [AR p.6]", "source_url": "", "source_page": 6, "source_deep_url": "" }, "vision": null, "strategic_priorities": [], "values": [ { "name": "Compliance with regulatory requirements", "description": "", "source_url": "", "source_page": null }, { "name": "Transparency and accountability", "description": "", "source_url": "", "source_page": null }, { "name": "Continuous improvement", "description": "", "source_url": "", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Safe Drinking Water", "description": "Seqwater ensures the provision of safe drinking water to customers by complying with the approved Drinking Water Quality Management Plan (DWQMP) and implementing a multi-barrier approach to water quality management. This includes the management of risks from catchments to the supply system and distribution networks. [AR p.8]", "activities": [ "Operational monitoring", "Verification monitoring", "Risk assessment reviews", "Implementation of the Drinking Water Quality Improvement Plan" ], "source_url": "", "source_page": 8, "source_deep_url": "" } ], "performance_measures": [ { "code": "CCE01", "measure": "Compliance with Australian Drinking Water Guidelines", "target": "100% compliance", "latest_result": "99.99% compliance", "status": "Achieved", "target_source_url": "", "target_source_page": null, "result_source_url": "https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF", "result_source_page": null }, { "code": "CCE02", "measure": "Verification monitoring results", "target": "No exceedances of health guideline values", "latest_result": "One health exceedance", "status": "Partially achieved", "target_source_url": "", "target_source_page": null, "result_source_url": "https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF", "result_source_page": null } ], "document_alignment_terms": { "must_support": [ "The purpose of this Drinking Water Service Annual Report is to provide the Regulator with information on the overall performance of the DWQMP for the reporting period 1 July 2024 t" ], "watch_terms": [ "Compliance with Australian Drinking Water Guidelines", "Verification monitoring results" ], "avoid_claiming_without_evidence": [] }, "review_note": "" }, "global_initiatives": null, "strategy": { "reporting_period": "2024-2025", "corporate_plan_period": "2025-2026", "vision": null, "vision_source_page": null, "purposes": "The purpose of this Drinking Water Service Annual Report is to provide the Regulator with information on the overall performance of the DWQMP for the reporting period 1 July 2024 to 30 June 2025. This report also provides transparency on the quality and safety of bulk drinking water supplied to our customers and communities. [AR p.6]", "purposes_source_page": 6, "how_we_deliver": "Seqwater maintains an operational monitoring program which supports the multiple-barrier approach to effectively manage drinking water quality as described in Section 3.3. This includes monitoring of key operational parameters by online instrumentation that feed into Supervisory Control and Data Acquisition (SCADA) systems as well as the operational monitoring performed by water treatment plant operators and internal process laboratories. Operator and process laboratory monitoring is used to verify the operation of the plant and the accuracy of online instrumentation. [AR p.9]", "how_we_deliver_source_page": 9, "government_priorities": [], "outcomes": [ { "name": "Outcome 1: Safe Drinking Water", "description": "Seqwater ensures the provision of safe drinking water to customers by complying with the approved Drinking Water Quality Management Plan (DWQMP) and implementing a multi-barrier approach to water quality management. This includes the management of risks from catchments to the supply system and distribution networks. [AR p.8]", "key_activities": [ "Operational monitoring", "Verification monitoring", "Risk assessment reviews", "Implementation of the Drinking Water Quality Improvement Plan" ], "source_page": 8 } ], "values": [ "Compliance with regulatory requirements", "Transparency and accountability", "Continuous improvement" ], "values_framework_name": null, "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Compliance with Australian Drinking Water Guidelines", "target": "100% compliance", "source_page": null }, { "code": "CCE02", "measure": "Verification monitoring results", "target": "No exceedances of health guideline values", "source_page": null } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Compliance with Australian Drinking Water Guidelines", "result": "99.99% compliance", "status": "Achieved", "source_page": null }, { "code": "CCE02", "measure": "Verification monitoring results", "result": "One health exceedance", "status": "Partially achieved", "source_page": null } ], "_source_urls": { "annual_report_url": "https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "QLD-Seqwater", "entity_name": "Seqwater", "folder_name": "Seqwater", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "Major changes of note:\n• Section 1 – Significant update to reflect recent updates of Seqwater’s Risk Appetite and Enterprise Risks.\n• Section 2 – Introduction of Mid-Brisbane River Water Quality Event Response Procedure\n• Section 2 – Significant update of the Water Quality Risk Assessment Methodology following the recent update\nof Seqwater’s Enterprise Risk Management Framework and Risk Appetite Statement\n• Section 9 – Various updates to research and innovation project names that are currently in progress\n• Section 9 – Updates to referenced procedures and other documents regarding engineering design\n• Section 12 – Update to reflect change from 3-yearly to yearly DWQMP regular review\n• Section 12 – Introduction of the Asset Risk Management Approach (ARMA), the new process for capturing\nand processing emerging asset risks\n• General – Replacement of DRDMW with DLGWV", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "QLD-Seqwater", "entity_name": "Seqwater", "folder_name": "Seqwater", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "Major changes of note:\n• Section 1 – Significant update to reflect recent updates of Seqwater’s Risk Appetite and Enterprise Risks.\n• Section 2 – Introduction of Mid-Brisbane River Water Quality Event Response Procedure\n• Section 2 – Significant update of the Water Quality Risk Assessment Methodology following the recent update\nof Seqwater’s Enterprise Risk Management Framework and Risk Appetite Statement\n• Section 9 – Various updates to research and innovation project names that are currently in progress\n• Section 9 – Updates to referenced procedures and other documents regarding engineering design\n• Section 12 – Update to reflect change from 3-yearly to yearly DWQMP regular review\n• Section 12 – Introduction of the Asset Risk Management Approach (ARMA), the new process for capturing\nand processing emerging asset risks\n• General – Replacement of DRDMW with DLGWV", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "QLD-Seqwater", "entity_name": "Seqwater", "folder_name": "Seqwater", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "[Page 7]\nDrinking Water Service Annual Report 2024-2025\nTable 1 – Regulated conditions and implemented compliance\nDrinking Water Service Annual Report Condition Seqwater Compliance\nSection 142 Drinking water service annual reports The current report is required to be submitted to the\nThis section applies for each financial year after a financial Regulator within 120 business days after the 2024-2025\nyear in which a relevant service provider’s drinking water financial year ends.\nquality management plan has been approved.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "QLD-Seqwater", "entity_name": "Seqwater", "folder_name": "Seqwater", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "[Page 7]\nDrinking Water Service Annual Report 2024-2025\nTable 1 – Regulated conditions and implemented compliance\nDrinking Water Service Annual Report Condition Seqwater Compliance\nSection 142 Drinking water service annual reports The current report is required to be submitted to the\nThis section applies for each financial year after a financial Regulator within 120 business days after the 2024-2025\nyear in which a relevant service provider’s drinking water financial year ends.\nquality management plan has been approved.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "QLD-Seqwater", "entity_name": "Seqwater", "folder_name": "Seqwater", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "[Page 7]\nDrinking Water Service Annual Report 2024-2025\nTable 1 – Regulated conditions and implemented compliance\nDrinking Water Service Annual Report Condition Seqwater Compliance\nSection 142 Drinking water service annual reports The current report is required to be submitted to the\nThis section applies for each financial year after a financial Regulator within 120 business days after the 2024-2025\nyear in which a relevant service provider’s drinking water financial year ends.\nquality management plan has been approved.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "QLD-Seqwater", "entity_name": "Seqwater", "folder_name": "Seqwater", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "[Page 7]\nDrinking Water Service Annual Report 2024-2025\nTable 1 – Regulated conditions and implemented compliance\nDrinking Water Service Annual Report Condition Seqwater Compliance\nSection 142 Drinking water service annual reports The current report is required to be submitted to the\nThis section applies for each financial year after a financial Regulator within 120 business days after the 2024-2025\nyear in which a relevant service provider’s drinking water financial year ends.\nquality management plan has been approved.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "annual-reports/2024-25.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Drinking%20Water%20Service%20Annual%20Report%202024-2025%20%28signed%29_0.PDF)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "QLD-Seqwater", "entity_name": "Seqwater", "folder_name": "Seqwater", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "[Page 25]\nAnalysis of non-target polar chemicals\nAlong with the target list of polar chemicals identified for investigation, the screening for an additional 45\nherbicides and PPCP chemicals that have the potential to transport to waterways has been performed to\ninvestigate their presence in the water systems.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "other-pdfs/Enclosure-202a-20--20Winter-202024-20--20Catchment-20and-20Drinking-20Water-20Qu.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Enclosure%202a%20-%20Winter%202024%20-%20Catchment%20and%20Drinking%20Water%20Quality%20Micro%20Pollutant%20Monitoring%20Program%20-%20Passive%20Sampling.PDF)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "QLD-Seqwater", "entity_name": "Seqwater", "folder_name": "Seqwater", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "[Page 25]\nAnalysis of non-target polar chemicals\nAlong with the target list of polar chemicals identified for investigation, the screening for an additional 45\nherbicides and PPCP chemicals that have the potential to transport to waterways has been performed to\ninvestigate their presence in the water systems.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "other-pdfs/Enclosure-202a-20--20Winter-202024-20--20Catchment-20and-20Drinking-20Water-20Qu.pdf (https://www.seqwater.com.au/sites/default/files/2025-12/Enclosure%202a%20-%20Winter%202024%20-%20Catchment%20and%20Drinking%20Water%20Quality%20Micro%20Pollutant%20Monitoring%20Program%20-%20Passive%20Sampling.PDF)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "QLD-Seqwater", "entity_name": "Seqwater", "folder_name": "Seqwater", "category": "Procurement & Delivery", "scale": "small", "title": "Procurement lessons library for repeat purchases", "idea": "Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.", "quote": "Search our bulk drinking water quality reports for your area and see how we keep your water world-class.\n- Select -\nBrisbane\nSunshine Coast\nMoreton\nRedland\nLogan\nGold Coast\nSomerset\nScenic Rim\nSelect Zone\nNews and updates\nProjects\nTemporary cofferdam complete as Lake Macdonald Dam upgrade reaches major milestone\n9 Apr 2026\nSeqwater has achieved a significant milestone in the Lake Macdonald Dam Improvement Project, completing construction of the...", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "pages/contact.html (https://www.seqwater.com.au/)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "QLD-Seqwater", "entity_name": "Seqwater", "folder_name": "Seqwater", "category": "Procurement & Delivery", "scale": "large", "title": "Portfolio delivery office for major investments", "idea": "Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.", "quote": "Search our bulk drinking water quality reports for your area and see how we keep your water world-class.\n- Select -\nBrisbane\nSunshine Coast\nMoreton\nRedland\nLogan\nGold Coast\nSomerset\nScenic Rim\nSelect Zone\nNews and updates\nProjects\nTemporary cofferdam complete as Lake Macdonald Dam upgrade reaches major milestone\n9 Apr 2026\nSeqwater has achieved a significant milestone in the Lake Macdonald Dam Improvement Project, completing construction of the...", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "pages/contact.html (https://www.seqwater.com.au/)", "implementation": [ "Create a senior responsible owner and 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a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "QLD-Seqwater", "entity_name": "Seqwater", "folder_name": "Seqwater", "category": "Case Processing", "scale": "large", "title": "End-to-end case processing redesign", "idea": "Redesign the case pathway around risk-based triage, reusable evidence, and automated eligibility checks.", "quote": "Major changes of note:\n• Section 1 – Significant update to reflect recent updates of Seqwater’s Risk Appetite and Enterprise Risks.\n• Section 2 – Introduction of Mid-Brisbane River Water Quality Event Response Procedure\n• Section 2 – Significant update of the Water Quality Risk Assessment Methodology following the recent update\nof Seqwater’s Enterprise Risk Management Framework and Risk Appetite Statement\n• Section 9 – Various updates to research and innovation project names that are currently 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