{ "entity_id": "B-000664", "folder": "Safety-Rehabilitation-and-Compensation-Commission", "name": "Safety, Rehabilitation and Compensation Commission", "type": "Statutory Body", "jurisdiction": "Commonwealth", "portfolio": "Employment and Workplace Relations", "website": "http://www.srcc.gov.au", "data_status": "rich", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 10, "n_kpi_targets": 1, "n_kpi_results": 1, "n_outcomes": 2, "verified_own_data": true }, "strategy_profile": { "status": "published", "confidence": "high", "summary": "Our purpose is to promote and enable safe and healthy work. Our purpose brings together our business and engages our clients and stakeholders around injury prevention, early intervention, injury recovery, return to work, and work health and safety regulation. [CP p.22]", "official_site_url": "http://www.srcc.gov.au", "source_documents": [ { "type": "annual_report", "title": "Annual Report 2024–25", "url": "https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/srcc-annual-report-2024-25.pdf", "period": "2024-25", "confidence": "high" }, { "type": "annual_report", "title": "Annual Report 2023-24", "url": "https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/comcare-srcc-annual-report-2023-24.pdf", "period": "2023-24", "confidence": "high" }, { "type": "annual_report", "title": "Annual Report 2022-23", "url": "https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/comcare-srcc-annual-report-2022-23.PDF", "period": "2022-23", "confidence": "high" }, { "type": "annual_report", "title": "Annual Report 2021-22", "url": "https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2021-22.pdf", "period": "2021-22", "confidence": "high" }, { "type": "annual_report", "title": "Annual Report 2020-21", "url": "https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2020-21.pdf", "period": "2020-21", "confidence": "high" } ], "purpose": { "text": "Our purpose is to promote and enable safe and healthy work. Our purpose brings together our business and engages our clients and stakeholders around injury prevention, early intervention, injury recovery, return to work, and work health and safety regulation. [CP p.22]", "source_url": "", "source_page": 22, "source_deep_url": "" }, "vision": null, "strategic_priorities": [ { "title": "Prevent work-related injuries", "description": "Prevent work-related injuries", "source_url": "", "source_page": 26, "source_deep_url": "" }, { "title": "Deliver better return to work outcomes", "description": "Deliver better return to work outcomes", "source_url": "", "source_page": 26, "source_deep_url": "" } ], "values": [ { "name": "Earn and strengthen trust", "description": "", "source_url": "", "source_page": null }, { "name": "Strive to have a positive impact", "description": "", "source_url": "", "source_page": null }, { "name": "Collaborate and innovate", "description": "", "source_url": "", "source_page": null }, { "name": "Act with integrity and respect", "description": "", "source_url": "", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Prevent work-related injuries", "description": "Be a leader in prevention of psychological injuries in particular, and increase our influence, appropriately sharing insights to more effectively drive positive change with employers and employees.", "activities": [ "Design and implement an evaluation framework to drive targeted prevention initiatives", "Establish a baseline and define targets for improved work health and safety practices" ], "source_url": "", "source_page": 26, "source_deep_url": "" }, { "name": "Outcome 2: Deliver better return to work outcomes", "description": "Improve return to work outcomes focusing on psychological injuries, influencing and collaborating to deliver support and interventions that better meet the recovery needs of employees.", "activities": [ "Improve return to work outcomes focusing on psychological injuries", "Influence and collaborate to deliver support and interventions that better meet the recovery needs of employees" ], "source_url": "", "source_page": 26, "source_deep_url": "" } ], "performance_measures": [ { "code": "CCE01", "measure": "Average Commonwealth premium rate", "target": "1% of payroll or lower", "latest_result": "0.95%", "status": "Achieved", "target_source_url": "", "target_source_page": 26, "result_source_url": "https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/srcc-annual-report-2024-25.pdf", "result_source_page": 33 } ], "document_alignment_terms": { "must_support": [ "Our purpose is to promote and enable safe and healthy work. Our purpose brings together our business and engages our clients and stakeholders around injury prevention, early interv", "Prevent work-related injuries", "Deliver better return to work outcomes" ], "watch_terms": [ "Average Commonwealth premium rate" ], "avoid_claiming_without_evidence": [] }, "review_note": "" }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": "Our purpose is to promote and enable safe and healthy work. Our purpose brings together our business and engages our clients and stakeholders around injury prevention, early intervention, injury recovery, return to work, and work health and safety regulation. [CP p.22]", "purposes_source_page": 22, "how_we_deliver": "Our enabling functions inform and support delivery of our core roles, provide corporate services and ensure we meet government responsibilities. [CP p.22]", "how_we_deliver_source_page": 22, "government_priorities": [ { "text": "Prevent work-related injuries", "source_page": 26 }, { "text": "Deliver better return to work outcomes", "source_page": 26 } ], "outcomes": [ { "name": "Outcome 1: Prevent work-related injuries", "description": "Be a leader in prevention of psychological injuries in particular, and increase our influence, appropriately sharing insights to more effectively drive positive change with employers and employees.", "key_activities": [ "Design and implement an evaluation framework to drive targeted prevention initiatives", "Establish a baseline and define targets for improved work health and safety practices" ], "source_page": 26 }, { "name": "Outcome 2: Deliver better return to work outcomes", "description": "Improve return to work outcomes focusing on psychological injuries, influencing and collaborating to deliver support and interventions that better meet the recovery needs of employees.", "key_activities": [ "Improve return to work outcomes focusing on psychological injuries", "Influence and collaborate to deliver support and interventions that better meet the recovery needs of employees" ], "source_page": 26 } ], "values": [ "Earn and strengthen trust", "Strive to have a positive impact", "Collaborate and innovate", "Act with integrity and respect" ], "values_framework_name": "APS Values", "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Average Commonwealth premium rate", "target": "1% of payroll or lower", "source_page": 26 } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Average Commonwealth premium rate", "result": "0.95%", "status": "Achieved", "source_page": 33 } ], "_source_urls": { "annual_report_url": "https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/srcc-annual-report-2024-25.pdf", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "B-000664", "entity_name": "Safety, Rehabilitation and Compensation Commission", "folder_name": "Safety-Rehabilitation-and-Compensation-Commission", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "[Page 63]\nCOMCARE AND SRCC ANNUAL REPORTS 2022–23 53\nAnnual\nperformance\nstatements\nSTRATEGIC PRIORITY 4:\nINSIGHT DRIVEN AND RISK AND\nEVIDENCE‑BASED PRACTICE\nAnalysis of performance against our key activities\nContinuing to mature our data governance, capability and technology in line with our Data\nStrategy 2019–2022\nThe final phase of implementation of the Data Strategy 2019–2022 (Data Strategy) included:\n> establishing data roles and responsibilities including data stewards and data owners\n> improved data awareness and data literacy through organisation-wide data training\n> an ongoing Data Awareness Community of Practice\n> implementation of a data catalogue.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "annual-reports/2022-23.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/comcare-srcc-annual-report-2022-23.PDF)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-000664", "entity_name": "Safety, Rehabilitation and Compensation Commission", "folder_name": "Safety-Rehabilitation-and-Compensation-Commission", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "[Page 63]\nCOMCARE AND SRCC ANNUAL REPORTS 2022–23 53\nAnnual\nperformance\nstatements\nSTRATEGIC PRIORITY 4:\nINSIGHT DRIVEN AND RISK AND\nEVIDENCE‑BASED PRACTICE\nAnalysis of performance against our key activities\nContinuing to mature our data governance, capability and technology in line with our Data\nStrategy 2019–2022\nThe final phase of implementation of the Data Strategy 2019–2022 (Data Strategy) included:\n> establishing data roles and responsibilities including data stewards and data owners\n> improved data awareness and data literacy through organisation-wide data training\n> an ongoing Data Awareness Community of Practice\n> implementation of a data catalogue.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "annual-reports/2022-23.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/comcare-srcc-annual-report-2022-23.PDF)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-000664", "entity_name": "Safety, Rehabilitation and Compensation Commission", "folder_name": "Safety-Rehabilitation-and-Compensation-Commission", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "[Page 96]\nThis year, Comcare has:\n> finalised the action items for our internal audit program review of risk culture, focussing on:\nencouraging appropriate risk taking and empowering employee decision making, increasing the\nconsistency of communication and collaboration on risk management and highlighting the value\nof risk management activities and sharing lessons learnt.\n> delivered risk awareness week from 17 to 21 June 2024 including:\nInternal:\n– Internal communications from the CEO and Chief Operating Officer\n– Daily intranet articles as well as internal network screen messaging\n– A presentation spotlighting our CEO with 242 staff attending\n– An internal information session on strategic risk, with 157 attendees\nExternal:\n– Hosted a guest speaker presentation on risk management from Ms Kate Hughes, Chair of our Audit\nand Risk Committee with 188 people attending this session.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2023-24.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/comcare-srcc-annual-report-2023-24.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-000664", "entity_name": "Safety, Rehabilitation and Compensation Commission", "folder_name": "Safety-Rehabilitation-and-Compensation-Commission", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "[Page 96]\nThis year, Comcare has:\n> finalised the action items for our internal audit program review of risk culture, focussing on:\nencouraging appropriate risk taking and empowering employee decision making, increasing the\nconsistency of communication and collaboration on risk management and highlighting the value\nof risk management activities and sharing lessons learnt.\n> delivered risk awareness week from 17 to 21 June 2024 including:\nInternal:\n– Internal communications from the CEO and Chief Operating Officer\n– Daily intranet articles as well as internal network screen messaging\n– A presentation spotlighting our CEO with 242 staff attending\n– An internal information session on strategic risk, with 157 attendees\nExternal:\n– Hosted a guest speaker presentation on risk management from Ms Kate Hughes, Chair of our Audit\nand Risk Committee with 188 people attending this session.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2023-24.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/comcare-srcc-annual-report-2023-24.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-000664", "entity_name": "Safety, Rehabilitation and Compensation Commission", "folder_name": "Safety-Rehabilitation-and-Compensation-Commission", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "[Page 58]\nPerformance Measure 3.2: Our proactive regulatory activity is targeted and prevention focused\nSource: Comcare, SRCC and Seacare Authority Portfolio Budget Statement 2021–22 – Page 170\nComcare Corporate Plan 2021–22 – Page 11\nTarget Result\n3.2.1 Comcare’s regulatory priority program results in improved rates of compliance in the Achieved\njurisdiction in relation to priority areas\nResult analysis\nKey activities allocated to Comcare’s National Operations team have been completed in line with the Regulatory\nWork Activity Planning Model (RWAPM) Program deliverables and endorsed amended approaches.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "annual-reports/2021-22.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2021-22.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-000664", "entity_name": "Safety, Rehabilitation and Compensation Commission", "folder_name": "Safety-Rehabilitation-and-Compensation-Commission", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "[Page 58]\nPerformance Measure 3.2: Our proactive regulatory activity is targeted and prevention focused\nSource: Comcare, SRCC and Seacare Authority Portfolio Budget Statement 2021–22 – Page 170\nComcare Corporate Plan 2021–22 – Page 11\nTarget Result\n3.2.1 Comcare’s regulatory priority program results in improved rates of compliance in the Achieved\njurisdiction in relation to priority areas\nResult analysis\nKey activities allocated to Comcare’s National Operations team have been completed in line with the Regulatory\nWork Activity Planning Model (RWAPM) Program deliverables and endorsed amended approaches.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "annual-reports/2021-22.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2021-22.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-000664", "entity_name": "Safety, Rehabilitation and Compensation Commission", "folder_name": "Safety-Rehabilitation-and-Compensation-Commission", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "[Page 62]\nPerformance Measure 7: We undertake strategic research and national cross–sector\ncollaboration to promote and enable safe and healthy work\nSource: Comcare, SRCC and Seacare Authority Portfolio Budget Statement 2020–21 – Page 181\nComcare Corporate Plan 2020–21 – Page 17\nTarget Result\na) Strategic research and cross sector collaboration initiatives are developed and delivered Achieved\nb) Maintain and build stakeholder engagement across government, private sector and Achieved\nacademia\nc) Partnerships deliver strategic insights for the business Achieved\nResult analysis\nComcare has progressed the following 12 initiatives to support strategic research and cross sector collaboration,\nmaintain and build stakeholder engagement and deliver strategic insights for the business.\n> Early Intervention Service Provider project", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "annual-reports/2020-21.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2020-21.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-000664", "entity_name": "Safety, Rehabilitation and Compensation Commission", "folder_name": "Safety-Rehabilitation-and-Compensation-Commission", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "[Page 62]\nPerformance Measure 7: We undertake strategic research and national cross–sector\ncollaboration to promote and enable safe and healthy work\nSource: Comcare, SRCC and Seacare Authority Portfolio Budget Statement 2020–21 – Page 181\nComcare Corporate Plan 2020–21 – Page 17\nTarget Result\na) Strategic research and cross sector collaboration initiatives are developed and delivered Achieved\nb) Maintain and build stakeholder engagement across government, private sector and Achieved\nacademia\nc) Partnerships deliver strategic insights for the business Achieved\nResult analysis\nComcare has progressed the following 12 initiatives to support strategic research and cross sector collaboration,\nmaintain and build stakeholder engagement and deliver strategic insights for the business.\n> Early Intervention Service Provider project", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "annual-reports/2020-21.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/annual-report-2020-21.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-000664", "entity_name": "Safety, Rehabilitation and Compensation Commission", "folder_name": "Safety-Rehabilitation-and-Compensation-Commission", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "[Page 44]\nSTRATEGIC PRIORITY 1:\nEXCELLENCE IN SERVICE PROVISION\nAnalysis of performance against our key activities\nDelivering key projects to improve claims management outcomes and performance\nComcare has continued work to improve our claims management services and the outcomes for clients\nin 2022–23.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2022-23.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/comcare-srcc-annual-report-2022-23.PDF)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-000664", "entity_name": "Safety, Rehabilitation and Compensation Commission", "folder_name": "Safety-Rehabilitation-and-Compensation-Commission", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "[Page 44]\nSTRATEGIC PRIORITY 1:\nEXCELLENCE IN SERVICE PROVISION\nAnalysis of performance against our key activities\nDelivering key projects to improve claims management outcomes and performance\nComcare has continued work to improve our claims management services and the outcomes for clients\nin 2022–23.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2022-23.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/comcare-srcc-annual-report-2022-23.PDF)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-000664", "entity_name": "Safety, Rehabilitation and Compensation Commission", "folder_name": "Safety-Rehabilitation-and-Compensation-Commission", "category": "Case Processing", "scale": "small", "title": "Triage queue for stuck or ageing cases", "idea": "Use existing case data to flag ageing, duplicate, incomplete, or high-risk cases for earlier intervention.", "quote": "[Page 41]\nCOMCARE AND SRCC ANNUAL REPORTS 2023–24 33\nAnnual\nperformance\nstatements\nStrategic priority 1:\nExcellence in service provision\nAnalysis of performance against our key activities\nDelivering projects to improve claims management outcomes and performance, including trialing\nnew evidence-based approaches for managing claims for complex psychological injury\nClaim Management Operating Model\nComcare implemented an updated Operating Model for claim management, focused on improving\nclaim outcomes for those in our scheme.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "annual-reports/2023-24.pdf (https://www.srcc.gov.au/about-us/publications-and-resources/documents/publications/corporate-publications/comcare-srcc-annual-report-2023-24.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-000664", "entity_name": "Safety, Rehabilitation and Compensation Commission", "folder_name": "Safety-Rehabilitation-and-Compensation-Commission", "category": "Case Processing", "scale": "large", "title": "End-to-end case processing redesign", "idea": "Redesign the case pathway around risk-based triage, reusable evidence, and automated eligibility checks.", "quote": "[Page 41]\nCOMCARE AND SRCC ANNUAL REPORTS 2023–24 33\nAnnual\nperformance\nstatements\nStrategic priority 1:\nExcellence in service provision\nAnalysis of performance against our key activities\nDelivering projects to improve claims management outcomes and performance, including trialing\nnew evidence-based approaches for managing claims for complex psychological injury\nClaim Management Operating Model\nComcare implemented an updated Operating Model for claim management, focused on improving\nclaim outcomes for those in our scheme.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "annual-reports/2023-24.pdf 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