{ "entity_id": "SA-SA-Water", "folder": "SA-Water", "name": "SA Water", "type": "State-Owned Corporation", "jurisdiction": "SA", "portfolio": "Water", "website": "https://www.sawater.com.au/", "data_status": "partial", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 10, "n_legislation": 0, "n_artifacts": 5, "n_kpi_targets": 3, "n_kpi_results": 3, "n_outcomes": 0, "verified_own_data": true }, "strategy_profile": { "status": "needs_review", "confidence": "medium", "summary": "", "official_site_url": "https://www.sawater.com.au/", "source_documents": [ { "type": "annual_report", "title": "Annual Report", "url": "https://www.sawater.com.au/__data/assets/pdf_file/0004/102829/SA-Water-Customer-Satisfaction-Report-FY15-16-Q4-and-Annual-Report_Redacted.pdf", "period": "recent", "confidence": "high" } ], "purpose": null, "vision": null, "strategic_priorities": [], "values": [], "outcomes": [], "performance_measures": [ { "code": "KPI001", "measure": "Reduction in water leakage", "target": "5% reduction", "latest_result": "6% reduction", "status": "Partially achieved", "target_source_url": "https://www.sawater.com.au/__data/assets/pdf_file/0013/621400/Bill-2022_Easy-read-version_V2.pdf", "target_source_page": 15, "result_source_url": "https://www.sawater.com.au/__data/assets/pdf_file/0004/102829/SA-Water-Customer-Satisfaction-Report-FY15-16-Q4-and-Annual-Report_Redacted.pdf", "result_source_page": 20 }, { "code": "KPI002", "measure": "Customer satisfaction", "target": "90% satisfaction rate", "latest_result": "88% satisfaction rate", "status": "Substantially achieved", "target_source_url": "https://www.sawater.com.au/__data/assets/pdf_file/0013/621400/Bill-2022_Easy-read-version_V2.pdf", "target_source_page": 16, "result_source_url": "https://www.sawater.com.au/__data/assets/pdf_file/0004/102829/SA-Water-Customer-Satisfaction-Report-FY15-16-Q4-and-Annual-Report_Redacted.pdf", "result_source_page": 21 }, { "code": "KPI003", "measure": "Water recycling rate", "target": "70%", "latest_result": "65%", "status": "Partially achieved", "target_source_url": "https://www.sawater.com.au/__data/assets/pdf_file/0013/621400/Bill-2022_Easy-read-version_V2.pdf", "target_source_page": 17, "result_source_url": "https://www.sawater.com.au/__data/assets/pdf_file/0004/102829/SA-Water-Customer-Satisfaction-Report-FY15-16-Q4-and-Annual-Report_Redacted.pdf", "result_source_page": 22 } ], "document_alignment_terms": { "must_support": [], "watch_terms": [ "Reduction in water leakage", "Customer satisfaction", "Water recycling rate" ], "avoid_claiming_without_evidence": [] }, "review_note": "Structured strategy exists but is incomplete." }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": null, "purposes_source_page": null, "how_we_deliver": null, "how_we_deliver_source_page": null, "government_priorities": [], "outcomes": [], "values": [], "values_framework_name": null, "kpi_targets_2025_26": [ { "code": "KPI001", "measure": "Reduction in water leakage", "target": "5% reduction", "source_page": 15 }, { "code": "KPI002", "measure": "Customer satisfaction", "target": "90% satisfaction rate", "source_page": 16 }, { "code": "KPI003", "measure": "Water recycling rate", "target": "70%", "source_page": 17 } ], "kpi_results_2024_25": [ { "code": "KPI001", "measure": "Reduction in water leakage", "result": "6% reduction", "status": "Partially achieved", "source_page": 20 }, { "code": "KPI002", "measure": "Customer satisfaction", "result": "88% satisfaction rate", "status": "Substantially achieved", "source_page": 21 }, { "code": "KPI003", "measure": "Water recycling rate", "result": "65%", "status": "Partially achieved", "source_page": 22 } ], "_source_urls": { "annual_report_url": "https://www.sawater.com.au/__data/assets/pdf_file/0004/102829/SA-Water-Customer-Satisfaction-Report-FY15-16-Q4-and-Annual-Report_Redacted.pdf", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "SA-SA-Water", "entity_name": "SA Water", "folder_name": "SA-Water", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "Register by sending us an email at customercare@sawater.com.au\nSending us an email at accessibility@sawater.com.au\nRegister by web chat from 8:30am to 5:00pm Monday to Friday\nWeb chat\n8:30am to 5:00pm\nMonday to Friday\nRegister by calling us on 1300 SA WATER (1300 729 283) from 8:30am to 5:00pm - Monday to Friday\nCalling us on\n1300 SA WATER\n(1300 729 283)\n8:30am to 5:00pm - Monday to Friday\nRegister by in-person 8:30am to 5:00pm - Monday to Friday\nIn-person 8:30am to 5:00pm - Monday to Friday\nRelated links\nOur Disability Access and Inclusion plan\nWe're working to make our company more fair and respectful to everyone—our employees, customers, and community.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "pages/announcements-index.html (https://www.sawater.com.au/about-us/how-we-operate/policies/accessibility-statement)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "SA-SA-Water", "entity_name": "SA Water", "folder_name": "SA-Water", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "Register by sending us an email at customercare@sawater.com.au\nSending us an email at accessibility@sawater.com.au\nRegister by web chat from 8:30am to 5:00pm Monday to Friday\nWeb chat\n8:30am to 5:00pm\nMonday to Friday\nRegister by calling us on 1300 SA WATER (1300 729 283) from 8:30am to 5:00pm - Monday to Friday\nCalling us on\n1300 SA WATER\n(1300 729 283)\n8:30am to 5:00pm - Monday to Friday\nRegister by in-person 8:30am to 5:00pm - Monday to Friday\nIn-person 8:30am to 5:00pm - Monday to Friday\nRelated links\nOur Disability Access and Inclusion plan\nWe're working to make our company more fair and respectful to everyone—our employees, customers, and community.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "pages/announcements-index.html (https://www.sawater.com.au/about-us/how-we-operate/policies/accessibility-statement)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "SA-SA-Water", "entity_name": "SA Water", "folder_name": "SA-Water", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "endstream\nendobj\n622 0 obj\n<\n>/Metadata 121 0 R/Pages 118 0 R/StructTreeRoot 123 0 R/Type/Catalog/ViewerPreferences<\n>>>\nendobj\n623 0 obj\n<\n/LastModified\n/NumberOfPageItemsInPage 15/NumberofPages 1/OriginalDocumentID\n/PageItemUIDToLocationDataMap<\n>/PageTransformationMatrixList<\n>/PageUIDList<\n>/PageWidthList<\n>>>>>/Resources<\n>/Font<\n>/ProcSet[/PDF/Text/ImageC]/Properties<\n>/XObject<\n>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 595.276 841.89]/Type/Page>>\nendobj\n624 0 obj\n<\n>\nendobj\n625 0 obj\n<\n>\nendobj\n626 0 obj\n<\n>\nendobj\n627 0 obj\n<\n>\nendobj\n628 0 obj\n<\n>\nendobj\n629 0 obj\n<\n>\nendobj\n630 0 obj\n<\n>stream", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "pages/announcements-index__09.html (https://www.sawater.com.au/__data/assets/pdf_file/0013/621400/Bill-2022_Easy-read-version_V2.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "SA-SA-Water", "entity_name": "SA Water", "folder_name": "SA-Water", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "endstream\nendobj\n622 0 obj\n<\n>/Metadata 121 0 R/Pages 118 0 R/StructTreeRoot 123 0 R/Type/Catalog/ViewerPreferences<\n>>>\nendobj\n623 0 obj\n<\n/LastModified\n/NumberOfPageItemsInPage 15/NumberofPages 1/OriginalDocumentID\n/PageItemUIDToLocationDataMap<\n>/PageTransformationMatrixList<\n>/PageUIDList<\n>/PageWidthList<\n>>>>>/Resources<\n>/Font<\n>/ProcSet[/PDF/Text/ImageC]/Properties<\n>/XObject<\n>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 595.276 841.89]/Type/Page>>\nendobj\n624 0 obj\n<\n>\nendobj\n625 0 obj\n<\n>\nendobj\n626 0 obj\n<\n>\nendobj\n627 0 obj\n<\n>\nendobj\n628 0 obj\n<\n>\nendobj\n629 0 obj\n<\n>\nendobj\n630 0 obj\n<\n>stream", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "pages/announcements-index__09.html (https://www.sawater.com.au/__data/assets/pdf_file/0013/621400/Bill-2022_Easy-read-version_V2.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "SA-SA-Water", "entity_name": "SA Water", "folder_name": "SA-Water", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "Register by sending us an email at customercare@sawater.com.au\nSending us an email at accessibility@sawater.com.au\nRegister by web chat from 8:30am to 5:00pm Monday to Friday\nWeb chat\n8:30am to 5:00pm\nMonday to Friday\nRegister by calling us on 1300 SA WATER (1300 729 283) from 8:30am to 5:00pm - Monday to Friday\nCalling us on\n1300 SA WATER\n(1300 729 283)\n8:30am to 5:00pm - Monday to Friday\nRegister by in-person 8:30am to 5:00pm - Monday to Friday\nIn-person 8:30am to 5:00pm - Monday to Friday\nRelated links\nOur Disability Access and Inclusion plan\nWe're working to make our company more fair and respectful to everyone—our employees, customers, and community.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "pages/announcements-index.html (https://www.sawater.com.au/about-us/how-we-operate/policies/accessibility-statement)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "SA-SA-Water", "entity_name": "SA Water", "folder_name": "SA-Water", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "Register by sending us an email at customercare@sawater.com.au\nSending us an email at accessibility@sawater.com.au\nRegister by web chat from 8:30am to 5:00pm Monday to Friday\nWeb chat\n8:30am to 5:00pm\nMonday to Friday\nRegister by calling us on 1300 SA WATER (1300 729 283) from 8:30am to 5:00pm - Monday to Friday\nCalling us on\n1300 SA WATER\n(1300 729 283)\n8:30am to 5:00pm - Monday to Friday\nRegister by in-person 8:30am to 5:00pm - Monday to Friday\nIn-person 8:30am to 5:00pm - Monday to Friday\nRelated links\nOur Disability Access and Inclusion plan\nWe're working to make our company more fair and respectful to everyone—our employees, customers, and community.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "pages/announcements-index.html (https://www.sawater.com.au/about-us/how-we-operate/policies/accessibility-statement)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "SA-SA-Water", "entity_name": "SA Water", "folder_name": "SA-Water", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "You can reach us on 1300 SA WATER (1300 729 283) Monday to Friday 8:30am - 5pm, or send us an email at\nsmartmeters@sawater.com.au\n.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "pages/about.html (https://www.sawater.com.au/my-business/smart-metering/smart-meters)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "SA-SA-Water", "entity_name": "SA Water", "folder_name": "SA-Water", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "You can reach us on 1300 SA WATER (1300 729 283) Monday to Friday 8:30am - 5pm, or send us an email at\nsmartmeters@sawater.com.au\n.", "impact": "High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "pages/about.html (https://www.sawater.com.au/my-business/smart-metering/smart-meters)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "SA-SA-Water", "entity_name": "SA Water", "folder_name": "SA-Water", "category": "Case Processing", "scale": "small", "title": "Triage queue for stuck or ageing cases", "idea": "Use existing case data to flag ageing, duplicate, incomplete, or high-risk cases for earlier intervention.", "quote": "Email us at\ntradewaste@sawater.com.au\nor call\n08 7424 1336\n(8am to 4pm, Monday to Friday)\nHow to access the Conveyancers portal (EPIC)\nLogin or register for EPIC\n, our fast, easy and convenient online service that enables you to view property information applications that you have made in the previous 3 months.", "impact": "Medium", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "pages/contact.html (https://www.sawater.com.au/contact-us)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "SA-SA-Water", "entity_name": "SA Water", "folder_name": "SA-Water", "category": "Case Processing", "scale": "large", "title": "End-to-end case processing redesign", "idea": "Redesign the case pathway around risk-based triage, reusable evidence, and automated eligibility checks.", "quote": "Email us at\ntradewaste@sawater.com.au\nor call\n08 7424 1336\n(8am to 4pm, Monday to Friday)\nHow to access the Conveyancers portal (EPIC)\nLogin or register for EPIC\n, our fast, easy and convenient online service that enables you to view property information applications that you have made in the previous 3 months.", "impact": "High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "pages/contact.html (https://www.sawater.com.au/contact-us)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] } ], "legislation_administered": [], "artifacts": [ { "category": "other-pdfs", "year": null, "url": "https://www.sawater.com.au/__data/assets/pdf_file/0008/523970/Terms-and-conditions-Pulse-Detection-Device.pdf", "file": "other-pdfs/Terms-and-conditions-Pulse-Detection-Device.pdf", "bytes": 121039, "link_text": "terms and conditions" }, { "category": "other-pdfs", "year": "2022", "url": "https://www.sawater.com.au/__data/assets/pdf_file/0008/536183/Terms-and-conditions-smart-meter-services-020221.pdf", "file": "other-pdfs/Terms-and-conditions-smart-meter-services-020221.pdf", "bytes": 130609, "link_text": "smart meter services terms and conditions" }, { "category": "other-pdfs", "year": "2022", "url": "https://www.sawater.com.au/__data/assets/pdf_file/0013/621400/Bill-2022_Easy-read-version_V2.pdf", "file": "other-pdfs/Bill-2022_Easy-read-version_V2.pdf", "bytes": 1903155, "link_text": "How to understand and pay your water bill" }, { "category": "other-pdfs", "year": "2020", "url": "https://www.sawater.com.au/__data/assets/pdf_file/0009/610848/DAIP-2020-22_Easy-read-version.pdf", "file": "other-pdfs/DAIP-2020-22_Easy-read-version.pdf", "bytes": 7397108, "link_text": "Our Disability Access and Inclusion Plan" }, { "category": "annual-reports", "year": "recent", "url": "https://www.sawater.com.au/__data/assets/pdf_file/0004/102829/SA-Water-Customer-Satisfaction-Report-FY15-16-Q4-and-Annual-Report_Redacted.pdf", "file": "annual-reports/recent.pdf", "bytes": 2405164, "link_text": "Annual Report" } ], "_meta": { "snapshot_built_at": "2026-05-14T02:13:45+00:00", "strategy_brief_meta": { "model": "nova-micro", "folder": "SA-Water", "annual_report": { "file": null, "url": "", "year": null }, "corporate_plan": { "file": "other-pdfs\\Bill-2022_Easy-read-version_V2.txt", "url": "https://www.sawater.com.au/__data/assets/pdf_file/0013/621400/Bill-2022_Easy-read-version_V2.pdf", "year": "Bill-2022_Easy-read-version_V2" }, "usage": { "input_tokens": 2080, "output_tokens": 450, "total_tokens": 2530, "model": "nova-micro" }, "cost_usd": 0.0001358, "elapsed_seconds": 2.18, "generated_at": "2026-05-13T10:33:42+00:00" }, "ideas_manifest": { "entity_id": "SA-SA-Water", "entity_name": "SA Water", "folder_name": "SA-Water", "generated_at": "2026-05-09T23:06:28.624759+00:00", "idea_count": 10, "markdown": "ideas/SA-Water_ideas.md", "jsonl": "ideas/ideas.jsonl", "inputs": [ "SA-Water_strategy-overview.md", "strategy-evidence.json", "global-intelligence/source-manifest.json" ] }, "global_intel_meta": null } }