{ "entity_id": "S-NSW-073", "folder": "Revenue-NSW", "name": "Revenue NSW", "type": "Statutory Authority", "jurisdiction": "NSW", "portfolio": "Treasury and Finance", "website": "https://www.revenue.nsw.gov.au/", "data_status": "stub", "completeness": { "has_strategy_brief": false, "has_strategy_structured": false, "has_vision": false, "has_kpi_targets": false, "has_kpi_results": false, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 1, "n_kpi_targets": 0, "n_kpi_results": 0, "n_outcomes": 0, "verified_own_data": false }, "strategy_profile": { "status": "needs_review", "confidence": "low", "summary": "", "official_site_url": "https://www.revenue.nsw.gov.au/", "source_documents": [ { "type": "annual_report", "title": "2010-11 annual report", "url": "https://www.treasury.nsw.gov.au/sites/default/files/pdf/2010-2011_NSW_Treasury_Annual_Report.pdf", "period": "2010-11", "confidence": "high" } ], "purpose": null, "vision": null, "strategic_priorities": [], "values": [], "outcomes": [], "performance_measures": [], "document_alignment_terms": { "must_support": [], "watch_terms": [], "avoid_claiming_without_evidence": [] }, "review_note": "Only low-confidence webpage, media, contact, news, or global-intelligence evidence is available." }, "global_initiatives": null, "strategy": null, "ideas": [ { "entity_id": "S-NSW-073", "entity_name": "Revenue NSW", "folder_name": "Revenue-NSW", "category": "Case Processing", "scale": "small", "title": "Triage queue for stuck or ageing cases", "idea": "Use existing case data to flag ageing, duplicate, incomplete, or high-risk cases for earlier intervention.", "quote": "What does this mean for lodgements due this year\nUnclaimed money held\nHolding period\nUnclaimed money lodgement due date\n2020, 2021, 2022, 2023, 2024\n2 years\n31 October 2026\n2025\n2 years\n31 October 2027\nFailure to lodge or pay unclaimed money by the due date may result in\npenalties and interest charges\n.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "pages/media-releases-index__05.html (https://www.revenue.nsw.gov.au/news-media-releases/changes-to-the-unclaimed-money-act)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-NSW-073", "entity_name": "Revenue NSW", "folder_name": "Revenue-NSW", "category": "Case Processing", "scale": "large", "title": "End-to-end case processing redesign", "idea": "Redesign the case pathway around risk-based triage, reusable evidence, and automated eligibility checks.", "quote": "What does this mean for lodgements due this year\nUnclaimed money held\nHolding period\nUnclaimed money lodgement due date\n2020, 2021, 2022, 2023, 2024\n2 years\n31 October 2026\n2025\n2 years\n31 October 2027\nFailure to lodge or pay unclaimed money by the due date may result in\npenalties and interest charges\n.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "pages/media-releases-index__05.html (https://www.revenue.nsw.gov.au/news-media-releases/changes-to-the-unclaimed-money-act)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-NSW-073", "entity_name": "Revenue NSW", "folder_name": "Revenue-NSW", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "Postal address:\nRevenue NSW\nUnclaimed money\nGPO Box 4042\nSydney NSW 2001\nKey pages:\nUnclaimed money\nOther services\nBusiness partners\nOnline:\nSend an email\nCompliance\nOnline:\nCompliance\nIncome tax equivalent regime\nCall:\n1300 139 817\nor\n+61 2 7808 6915\nOnline:\nSend an email\nKey pages:\nIncome tax equivalent regime\nMedia enquiries\nContact the\nDepartment of Customer Service\nKey pages:\nMedia enquiries\nObjections and reviews\nTo request a review of a fine, go to\nmyPenalty\nCall:\n+61 2 7808 6900\nOnline:\nSend an email\nIn writing:\nGPO Box 4042\nSydney NSW 2001\nSubmitting objections relating to Taxes and Grants:\nObjections and reviews\nGeneral enquiries\nInterstate and international callers\n+61 2 7808 6900\nPostal address\nRevenue NSW\nGPO Box 4042\nSydney NSW 2001\nService of subpoenas and statutory notices\nPostal address: Revenue NSW, Litigation Branch GPO Box 4042 Sydney NSW 2001\nKey pages:", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "pages/contact.html (https://www.revenue.nsw.gov.au/contact)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-NSW-073", "entity_name": "Revenue NSW", "folder_name": "Revenue-NSW", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "Postal address:\nRevenue NSW\nUnclaimed money\nGPO Box 4042\nSydney NSW 2001\nKey pages:\nUnclaimed money\nOther services\nBusiness partners\nOnline:\nSend an email\nCompliance\nOnline:\nCompliance\nIncome tax equivalent regime\nCall:\n1300 139 817\nor\n+61 2 7808 6915\nOnline:\nSend an email\nKey pages:\nIncome tax equivalent regime\nMedia enquiries\nContact the\nDepartment of Customer Service\nKey pages:\nMedia enquiries\nObjections and reviews\nTo request a review of a fine, go to\nmyPenalty\nCall:\n+61 2 7808 6900\nOnline:\nSend an email\nIn writing:\nGPO Box 4042\nSydney NSW 2001\nSubmitting objections relating to Taxes and Grants:\nObjections and reviews\nGeneral enquiries\nInterstate and international callers\n+61 2 7808 6900\nPostal address\nRevenue NSW\nGPO Box 4042\nSydney NSW 2001\nService of subpoenas and statutory notices\nPostal address: Revenue NSW, Litigation Branch GPO Box 4042 Sydney NSW 2001\nKey pages:", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "pages/contact.html (https://www.revenue.nsw.gov.au/contact)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-NSW-073", "entity_name": "Revenue NSW", "folder_name": "Revenue-NSW", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "Previous Revenue NSW annual reports:\n2017-18 year in review\n2016-17 annual report\n2015-16 annual report\n2014-15 annual report\n2013-14 annual report\n2012-13 annual report\n2011-12 annual report\n2010-11 annual report\nPrevious\nCompliance\nBack to top\nNext\nOur strategic plan\nAbout us\nWho we are\nOur commitment to you\nLegislation and rulings\nHow we manage feedback\nTerms and conditions\nRight to information\nCompliance\nAnnual reports\nOur strategic plan\nOur people\nWhere your money goes\nShare this page\nFacebook\nTwitter\nLinkedIn\nEmail\nDownload or print PDF", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "pages/annual-reports-index.html (https://www.revenue.nsw.gov.au/about/annual-reports)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-NSW-073", "entity_name": "Revenue NSW", "folder_name": "Revenue-NSW", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "Previous Revenue NSW annual reports:\n2017-18 year in review\n2016-17 annual report\n2015-16 annual report\n2014-15 annual report\n2013-14 annual report\n2012-13 annual report\n2011-12 annual report\n2010-11 annual report\nPrevious\nCompliance\nBack to top\nNext\nOur strategic plan\nAbout us\nWho we are\nOur commitment to you\nLegislation and rulings\nHow we manage feedback\nTerms and conditions\nRight to information\nCompliance\nAnnual reports\nOur strategic plan\nOur people\nWhere your money goes\nShare this page\nFacebook\nTwitter\nLinkedIn\nEmail\nDownload or print PDF", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "pages/annual-reports-index.html (https://www.revenue.nsw.gov.au/about/annual-reports)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-NSW-073", "entity_name": "Revenue NSW", "folder_name": "Revenue-NSW", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "Copy link\nannouncement\nNSW State Budget 2024-2025\n18 June 2024\nThe NSW Government has announced some tax measures as part of the 2024 State Budget.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "pages/media-releases-index__23.html (https://www.revenue.nsw.gov.au/news-media-releases?result_394923_result_page=4)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-NSW-073", "entity_name": "Revenue NSW", "folder_name": "Revenue-NSW", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "Copy link\nannouncement\nNSW State Budget 2024-2025\n18 June 2024\nThe NSW Government has announced some tax measures as part of the 2024 State Budget.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "pages/media-releases-index__23.html (https://www.revenue.nsw.gov.au/news-media-releases?result_394923_result_page=4)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-NSW-073", "entity_name": "Revenue NSW", "folder_name": "Revenue-NSW", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "Land tax clearance for the purpose of sale\nEarly issue assessment notice\nRevenue NSW will start issuing land tax assessment notices from Monday 19 January 2026.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "pages/media-releases-index__16.html (https://www.revenue.nsw.gov.au/news-media-releases/preparing-for-the-2026-land-tax-year)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-NSW-073", "entity_name": "Revenue NSW", "folder_name": "Revenue-NSW", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "Land tax clearance for the purpose of sale\nEarly issue assessment notice\nRevenue NSW will start issuing land tax assessment notices from Monday 19 January 2026.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "pages/media-releases-index__16.html (https://www.revenue.nsw.gov.au/news-media-releases/preparing-for-the-2026-land-tax-year)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-NSW-073", "entity_name": "Revenue NSW", "folder_name": "Revenue-NSW", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "Previous Revenue NSW annual reports:\n2017-18 year in review\n2016-17 annual report\n2015-16 annual report\n2014-15 annual report\n2013-14 annual report\n2012-13 annual report\n2011-12 annual report\n2010-11 annual report\nPrevious\nCompliance\nBack to top\nNext\nOur strategic plan\nAbout us\nWho we are\nOur commitment to you\nLegislation and rulings\nHow we manage feedback\nTerms and conditions\nRight to information\nCompliance\nAnnual reports\nOur strategic plan\nOur people\nWhere your money goes\nShare this page\nFacebook\nTwitter\nLinkedIn\nEmail\nDownload or print PDF", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "pages/annual-reports-index.html (https://www.revenue.nsw.gov.au/about/annual-reports)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-NSW-073", "entity_name": "Revenue NSW", "folder_name": "Revenue-NSW", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "Previous Revenue NSW annual reports:\n2017-18 year in review\n2016-17 annual report\n2015-16 annual report\n2014-15 annual report\n2013-14 annual report\n2012-13 annual report\n2011-12 annual report\n2010-11 annual report\nPrevious\nCompliance\nBack to top\nNext\nOur strategic plan\nAbout us\nWho we are\nOur commitment to you\nLegislation and rulings\nHow we manage feedback\nTerms and conditions\nRight to information\nCompliance\nAnnual reports\nOur strategic plan\nOur people\nWhere your money goes\nShare this page\nFacebook\nTwitter\nLinkedIn\nEmail\nDownload or print PDF", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "pages/annual-reports-index.html (https://www.revenue.nsw.gov.au/about/annual-reports)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] } ], "legislation_administered": [], "artifacts": [ { "category": "annual-reports", "year": "2010-11", "url": "https://www.treasury.nsw.gov.au/sites/default/files/pdf/2010-2011_NSW_Treasury_Annual_Report.pdf", "file": "annual-reports/2010-11.pdf", "bytes": 185640, "link_text": "2010-11 annual report" } ], "_meta": { "snapshot_built_at": "2026-05-14T02:13:44+00:00", "strategy_brief_meta": null, "ideas_manifest": { "entity_id": "S-NSW-073", "entity_name": "Revenue NSW", "folder_name": "Revenue-NSW", "generated_at": "2026-05-09T23:06:07.569089+00:00", "idea_count": 12, "markdown": "ideas/Revenue-NSW_ideas.md", "jsonl": "ideas/ideas.jsonl", "inputs": [ "Revenue-NSW_strategy-overview.md", "strategy-evidence.json", "global-intelligence/source-manifest.json" ] }, "global_intel_meta": null } }