{ "entity_id": "SA-ReturnToWorkSA", "folder": "ReturnToWorkSA", "name": "ReturnToWorkSA", "type": "Statutory Authority", "jurisdiction": "SA", "portfolio": "Industrial Relations", "website": "https://www.rtwsa.com/", "data_status": "rich", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 8, "n_kpi_targets": 2, "n_kpi_results": 2, "n_outcomes": 2, "verified_own_data": true }, "strategy_profile": { "status": "published", "confidence": "high", "summary": "To empower and support South Australians impacted by work injury. [CP p.16]", "official_site_url": "https://www.rtwsa.com/", "source_documents": [ { "type": "annual_report", "title": "Annual report 2024-25", "url": "https://www.rtwsa.com/__data/assets/pdf_file/0010/277156/Annual-Report-2024-25-FINAL.pdf", "period": "2024-25", "confidence": "high" }, { "type": "annual_report", "title": "Annual report 2023-24", "url": "https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2023-24_web.pdf", "period": "2023-24", "confidence": "high" }, { "type": "annual_report", "title": "Annual report 2022-23", "url": "https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-22-23_Final_web.pdf", "period": "2022-23", "confidence": "high" }, { "type": "annual_report", "title": "Annual report 2021-22", "url": "https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-21-22.pdf", "period": "2021-22", "confidence": "high" }, { "type": "annual_report", "title": "Annual report 2020-21", "url": "https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf", "period": "2020-21", "confidence": "high" } ], "purpose": { "text": "To empower and support South Australians impacted by work injury. [CP p.16]", "source_url": "", "source_page": 16, "source_deep_url": "" }, "vision": null, "strategic_priorities": [ { "title": "Support injured workers to realise the health and social benefits of work, or being restored to the community where retu", "description": "Support injured workers to realise the health and social benefits of work, or being restored to the community where return to work is not possible.", "source_url": "", "source_page": 19, "source_deep_url": "" }, { "title": "Providing a responsive and affordable work injury insurance scheme for South Australia that balances the interests of em", "description": "Providing a responsive and affordable work injury insurance scheme for South Australia that balances the interests of employers and injured workers.", "source_url": "", "source_page": 35, "source_deep_url": "" } ], "values": [ { "name": "empowering", "description": "", "source_url": "", "source_page": null }, { "name": "supporting", "description": "", "source_url": "", "source_page": null }, { "name": "responsive", "description": "", "source_url": "", "source_page": null }, { "name": "affordable", "description": "", "source_url": "", "source_page": null }, { "name": "balanced", "description": "", "source_url": "", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Supporting injured workers", "description": "Support injured workers to realise the health and social benefits of work or being restored to the community where return to work is not possible.", "activities": [ "claims management services for injured workers", "income support to cover lost wages", "the cost of reasonable medical expenses", "financial support in the form of lump sums", "financial support for access to a range of return to work services where required" ], "source_url": "", "source_page": 19, "source_deep_url": "" }, { "name": "Outcome 2: Providing a responsive and affordable scheme", "description": "To provide a responsive and affordable work injury insurance scheme for South Australia that balances the interests of employers and injured workers.", "activities": [ "$865 million in insurance premium revenue was collected from more than 63,000 employers", "6,701 businesses ceased registration during the year whilst 7,794 new business registrations were received.", "The average premium rate charged in 2024-25 was 1.85%." ], "source_url": "", "source_page": 35, "source_deep_url": "" } ], "performance_measures": [ { "code": "CCE01", "measure": "Premium less Claim costs, claim agent and tribunal fees", "target": "27 GW (cumulative)", "latest_result": "Target met", "status": "Achieved", "target_source_url": "", "target_source_page": 8, "result_source_url": "https://www.rtwsa.com/__data/assets/pdf_file/0010/277156/Annual-Report-2024-25-FINAL.pdf", "result_source_page": 8 }, { "code": "CCE02", "measure": "Investment earnings (net)", "target": "CPI +2.5%", "latest_result": "9.0%", "status": "Achieved", "target_source_url": "", "target_source_page": 8, "result_source_url": "https://www.rtwsa.com/__data/assets/pdf_file/0010/277156/Annual-Report-2024-25-FINAL.pdf", "result_source_page": 8 } ], "document_alignment_terms": { "must_support": [ "To empower and support South Australians impacted by work injury. [CP p.16]", "Support injured workers to realise the health and social benefits of work, or being restored to the community where return to work is not possible.", "Providing a responsive and affordable work injury insurance scheme for South Australia that balances the interests of employers and injured workers." ], "watch_terms": [ "Premium less Claim costs, claim agent and tribunal fees", "Investment earnings (net)" ], "avoid_claiming_without_evidence": [] }, "review_note": "" }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": "To empower and support South Australians impacted by work injury. [CP p.16]", "purposes_source_page": 16, "how_we_deliver": "We provide work injury insurance that protects more than 63,000 South Australian businesses and approximately 640,000 workers in the event of a work injury. As an insurer, we are funded by the premiums paid by employers and the investment returns achieved on invested funds. [AR p.12]", "how_we_deliver_source_page": 12, "government_priorities": [ { "text": "Support injured workers to realise the health and social benefits of work, or being restored to the community where return to work is not possible.", "source_page": 19 }, { "text": "Providing a responsive and affordable work injury insurance scheme for South Australia that balances the interests of employers and injured workers.", "source_page": 35 } ], "outcomes": [ { "name": "Outcome 1: Supporting injured workers", "description": "Support injured workers to realise the health and social benefits of work or being restored to the community where return to work is not possible.", "key_activities": [ "claims management services for injured workers", "income support to cover lost wages", "the cost of reasonable medical expenses", "financial support in the form of lump sums", "financial support for access to a range of return to work services where required" ], "source_page": 19 }, { "name": "Outcome 2: Providing a responsive and affordable scheme", "description": "To provide a responsive and affordable work injury insurance scheme for South Australia that balances the interests of employers and injured workers.", "key_activities": [ "$865 million in insurance premium revenue was collected from more than 63,000 employers", "6,701 businesses ceased registration during the year whilst 7,794 new business registrations were received.", "The average premium rate charged in 2024-25 was 1.85%." ], "source_page": 35 } ], "values": [ "empowering", "supporting", "responsive", "affordable", "balanced" ], "values_framework_name": null, "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Premium less Claim costs, claim agent and tribunal fees", "target": "27 GW (cumulative)", "source_page": 8 }, { "code": "CCE02", "measure": "Investment earnings (net)", "target": "CPI +2.5%", "source_page": 8 } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Premium less Claim costs, claim agent and tribunal fees", "result": "Target met", "status": "Achieved", "source_page": 8 }, { "code": "CCE02", "measure": "Investment earnings (net)", "result": "9.0%", "status": "Achieved", "source_page": 8 } ], "_source_urls": { "annual_report_url": "https://www.rtwsa.com/__data/assets/pdf_file/0010/277156/Annual-Report-2024-25-FINAL.pdf", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "SA-ReturnToWorkSA", "entity_name": "ReturnToWorkSA", "folder_name": "ReturnToWorkSA", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "Officer Insurance\nstrategy for achievement of scheme\nand organisational objectives. • Des Quirk, Chief Financial Officer Internal audit and\n• Julia Oakley, Executive internal fraud\nBoard sub-committees also meet\nLeader Regulation\non a regular basis to fulfil their Our three year internal audit plan\nobligations in specialist areas. • Kerryn Hendy, Executive Leader is reviewed annually to ensure it\nTechnology Systems and Service continues to reflect current issues\nAs at 30 June 2021, the\n• Jas Rieck, Executive Leader impacting ReturnToWorkSA, and\nReturnToWorkSA Board comprised:\nPeople and Communications to prioritise areas of higher risk.\n• Greg McCarthy, Chairman\n• John O’Loughlin, Leader Internal auditing services are\n• Joanne Denley Legal Services provided by KPMG who report\n• Yvonne Sneddon to the ReturnToWorkSA Board\n• Nigel McBride Audit and Risk Committee.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "SA-ReturnToWorkSA", "entity_name": "ReturnToWorkSA", "folder_name": "ReturnToWorkSA", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "Officer Insurance\nstrategy for achievement of scheme\nand organisational objectives. • Des Quirk, Chief Financial Officer Internal audit and\n• Julia Oakley, Executive internal fraud\nBoard sub-committees also meet\nLeader Regulation\non a regular basis to fulfil their Our three year internal audit plan\nobligations in specialist areas. • Kerryn Hendy, Executive Leader is reviewed annually to ensure it\nTechnology Systems and Service continues to reflect current issues\nAs at 30 June 2021, the\n• Jas Rieck, Executive Leader impacting ReturnToWorkSA, and\nReturnToWorkSA Board comprised:\nPeople and Communications to prioritise areas of higher risk.\n• Greg McCarthy, Chairman\n• John O’Loughlin, Leader Internal auditing services are\n• Joanne Denley Legal Services provided by KPMG who report\n• Yvonne Sneddon to the ReturnToWorkSA Board\n• Nigel McBride Audit and Risk Committee.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "SA-ReturnToWorkSA", "entity_name": "ReturnToWorkSA", "folder_name": "ReturnToWorkSA", "category": "Case Processing", "scale": "small", "title": "Triage queue for stuck or ageing cases", "idea": "Use existing case data to flag ageing, duplicate, incomplete, or high-risk cases for earlier intervention.", "quote": "2021 2020\nInflation rate\nasbestos claims 4.50% 4.17%\nnon-asbestos claims 2.50% 2.17%\nDiscount rate 1.87% 1.34%\nClaim handling expenses 8.50% 8.50%\nRisk margin\nreported claims 10.50% 10.50%\nIBNR claims 45.00% 45.00%\nThe significant assumptions underpinning the asbestos related disease IBNR are that the propensity to claim and\nthe basis for compensating claims remain similar to the current situation, specifically:\n• the number of diagnosed incidents of asbestos-related disease continues to develop in line with past\ntrends\n• the proportion of incidents compensated by the funds remains similar to current levels but with an\nallowance for an increase in the proportion of claims which revert to the SRF from uninsured and\ninsolvent employers\n• there are no additional failures of insurance companies.\n(e) Sensitivity to changes in key assumptions", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "SA-ReturnToWorkSA", "entity_name": "ReturnToWorkSA", "folder_name": "ReturnToWorkSA", "category": "Case Processing", "scale": "large", "title": "End-to-end case processing redesign", "idea": "Redesign the case pathway around risk-based triage, reusable evidence, and automated eligibility checks.", "quote": "2021 2020\nInflation rate\nasbestos claims 4.50% 4.17%\nnon-asbestos claims 2.50% 2.17%\nDiscount rate 1.87% 1.34%\nClaim handling expenses 8.50% 8.50%\nRisk margin\nreported claims 10.50% 10.50%\nIBNR claims 45.00% 45.00%\nThe significant assumptions underpinning the asbestos related disease IBNR are that the propensity to claim and\nthe basis for compensating claims remain similar to the current situation, specifically:\n• the number of diagnosed incidents of asbestos-related disease continues to develop in line with past\ntrends\n• the proportion of incidents compensated by the funds remains similar to current levels but with an\nallowance for an increase in the proportion of claims which revert to the SRF from uninsured and\ninsolvent employers\n• there are no additional failures of insurance companies.\n(e) Sensitivity to changes in key assumptions", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "SA-ReturnToWorkSA", "entity_name": "ReturnToWorkSA", "folder_name": "ReturnToWorkSA", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "[Page 85]\nReturnToWorkSA\nNotes to and forming part of the financial statements\n30 June 2021\nNote 17 Employee benefits (continued)\n(c) Liability for employee benefits\n2021 2020\n$'000 $'000\nCurrent\nAccrued salaries and wages 703 643\nAnnual leave 2,420 2,218\nSkills and experience retention leave 65 63\nLong service leave 2,586 2,611\n5,774 5,535\nNon-current\nLong service leave 1,920 2,268\nTotal employee benefits 7,694 7,803\nEmployee benefits - wages, salaries, skills and experience retention leave, annual leave and long service leave\nEmployee benefits accrue as a result of services provided up to the reporting date that remain unpaid.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "SA-ReturnToWorkSA", "entity_name": "ReturnToWorkSA", "folder_name": "ReturnToWorkSA", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "[Page 85]\nReturnToWorkSA\nNotes to and forming part of the financial statements\n30 June 2021\nNote 17 Employee benefits (continued)\n(c) Liability for employee benefits\n2021 2020\n$'000 $'000\nCurrent\nAccrued salaries and wages 703 643\nAnnual leave 2,420 2,218\nSkills and experience retention leave 65 63\nLong service leave 2,586 2,611\n5,774 5,535\nNon-current\nLong service leave 1,920 2,268\nTotal employee benefits 7,694 7,803\nEmployee benefits - wages, salaries, skills and experience retention leave, annual leave and long service leave\nEmployee benefits accrue as a result of services provided up to the reporting date that remain unpaid.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "SA-ReturnToWorkSA", "entity_name": "ReturnToWorkSA", "folder_name": "ReturnToWorkSA", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "[Page 17]\nIn 2024–25, ReturnToWorkSA completed the second year • Modernising service delivery with technology\nof its Strategic Plan 2023–28, delivering key achievements We introduced cloud-based technology for mobile\nacross service delivery, stakeholder engagement, and claims managers, enabling greater focus on person-\npolicy reform. centred service delivery.\n• Supporting Return to Work outcomes • Setting higher standards for self-insurers\nWe maintained strong return-to-work performance, Revised self-insurance Injury Management and Work\nhelping injured workers achieve timely and sustainable Health Safety Standards were implemented, ensuring\noutcomes. stronger compliance and improved outcomes.\n• Strengthening worker protections and impairment • Ensuring employer compliance\nassessment standards\nWe promoted compliance and equity through targeted", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "annual-reports/2024-25.pdf (https://www.rtwsa.com/__data/assets/pdf_file/0010/277156/Annual-Report-2024-25-FINAL.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "SA-ReturnToWorkSA", "entity_name": "ReturnToWorkSA", "folder_name": "ReturnToWorkSA", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "[Page 17]\nIn 2024–25, ReturnToWorkSA completed the second year • Modernising service delivery with technology\nof its Strategic Plan 2023–28, delivering key achievements We introduced cloud-based technology for mobile\nacross service delivery, stakeholder engagement, and claims managers, enabling greater focus on person-\npolicy reform. centred service delivery.\n• Supporting Return to Work outcomes • Setting higher standards for self-insurers\nWe maintained strong return-to-work performance, Revised self-insurance Injury Management and Work\nhelping injured workers achieve timely and sustainable Health Safety Standards were implemented, ensuring\noutcomes. stronger compliance and improved outcomes.\n• Strengthening worker protections and impairment • Ensuring employer compliance\nassessment standards\nWe promoted compliance and equity through targeted", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "annual-reports/2024-25.pdf (https://www.rtwsa.com/__data/assets/pdf_file/0010/277156/Annual-Report-2024-25-FINAL.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "SA-ReturnToWorkSA", "entity_name": "ReturnToWorkSA", "folder_name": "ReturnToWorkSA", "category": "Procurement & Delivery", "scale": "small", "title": "Procurement lessons library for repeat purchases", "idea": "Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.", "quote": "Consultants\nConsultancy Purpose of consultancy Number $\nTotal under $10,000 Nil Nil\nTotal over $10,000 7 1,784,678\nDymond, Foulds & Vaughan Investment Consulting\nErnst & Young Consultancy Advice\nFinity Actuarial Advice\nFrontier Advisors Investment Consulting\nKindling Solutions Consultancy Advice\nPricewaterhouseCoopers Consultancy Advice\nWillis Towers Watson Investment Consulting\nTotal 7 1,784,678\nCORPORATE GOVERNANCE AND ADMINISTRATION 59", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "SA-ReturnToWorkSA", "entity_name": "ReturnToWorkSA", "folder_name": "ReturnToWorkSA", "category": "Procurement & Delivery", "scale": "large", "title": "Portfolio delivery office for major investments", "idea": "Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.", "quote": "Consultants\nConsultancy Purpose of consultancy Number $\nTotal under $10,000 Nil Nil\nTotal over $10,000 7 1,784,678\nDymond, Foulds & Vaughan Investment Consulting\nErnst & Young Consultancy Advice\nFinity Actuarial Advice\nFrontier Advisors Investment Consulting\nKindling Solutions Consultancy Advice\nPricewaterhouseCoopers Consultancy Advice\nWillis Towers Watson Investment Consulting\nTotal 7 1,784,678\nCORPORATE GOVERNANCE AND ADMINISTRATION 59", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "SA-ReturnToWorkSA", "entity_name": "ReturnToWorkSA", "folder_name": "ReturnToWorkSA", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "Consultants\nConsultancy Purpose of consultancy Number $\nTotal under $10,000 Nil Nil\nTotal over $10,000 7 1,784,678\nDymond, Foulds & Vaughan Investment Consulting\nErnst & Young Consultancy Advice\nFinity Actuarial Advice\nFrontier Advisors Investment Consulting\nKindling Solutions Consultancy Advice\nPricewaterhouseCoopers Consultancy Advice\nWillis Towers Watson Investment Consulting\nTotal 7 1,784,678\nCORPORATE GOVERNANCE AND ADMINISTRATION 59", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "SA-ReturnToWorkSA", "entity_name": "ReturnToWorkSA", "folder_name": "ReturnToWorkSA", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "Consultants\nConsultancy Purpose of consultancy Number $\nTotal under $10,000 Nil Nil\nTotal over $10,000 7 1,784,678\nDymond, Foulds & Vaughan Investment Consulting\nErnst & Young Consultancy Advice\nFinity Actuarial Advice\nFrontier Advisors Investment Consulting\nKindling Solutions Consultancy Advice\nPricewaterhouseCoopers Consultancy Advice\nWillis Towers Watson Investment Consulting\nTotal 7 1,784,678\nCORPORATE GOVERNANCE AND ADMINISTRATION 59", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "annual-reports/2020-21.pdf (https://www.rtwsa.com/media/documents/ReturnToWorkSA-Annual-Report-2020-21.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] } ], "legislation_administered": [], "artifacts": [ { "category": "annual-reports", "year": "2024-25", "url": "https://www.rtwsa.com/__data/assets/pdf_file/0010/277156/Annual-Report-2024-25-FINAL.pdf", "file": "annual-reports/2024-25.pdf", "bytes": 4461164, 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