{
  "entity_id": "B-003154",
  "folder": "Repatriation-Medical-Authority",
  "name": "Repatriation Medical Authority",
  "type": "Statutory Body",
  "jurisdiction": "Commonwealth",
  "portfolio": "Veterans' Affairs (part of the Defence Portfolio)",
  "website": "http://www.rma.gov.au",
  "data_status": "rich",
  "completeness": {
    "has_strategy_brief": true,
    "has_strategy_structured": true,
    "has_vision": false,
    "has_kpi_targets": true,
    "has_kpi_results": true,
    "has_strategy_overview": true,
    "has_legislation_text": true,
    "has_legislation_structured": false,
    "has_global_initiatives_text": false,
    "has_global_initiatives_structured": false,
    "n_global_initiatives": 0,
    "has_ideas": true,
    "has_artifacts": true,
    "n_ideas": 12,
    "n_legislation": 0,
    "n_artifacts": 10,
    "n_kpi_targets": 2,
    "n_kpi_results": 2,
    "n_outcomes": 1,
    "verified_own_data": true
  },
  "strategy_profile": {
    "status": "published",
    "confidence": "high",
    "summary": "The major function of the Authority is to determine Statements of Principles (SOPs) in respect of particular kinds of injury, disease or death, based on 'sound medical scientific evidence' for the purpose of applying the applicable standards of proof relating to veterans’ matters; the'reasonable hypothesis' standard and the 'balance of probabilities' standard. [AR p.8]",
    "official_site_url": "http://www.rma.gov.au",
    "source_documents": [
      {
        "type": "annual_report",
        "title": "Thirty-first Annual Report 2024/2025",
        "url": "http://www.rma.gov.au/assets/Publications/Files/RMA.5477.Annual-Report-2025-R2.ACCESS.pdf",
        "period": "2024-25",
        "confidence": "high"
      },
      {
        "type": "annual_report",
        "title": "Thirtieth Annual Report 2023/2024",
        "url": "http://www.rma.gov.au/assets/Publications/Files/RMA.5384.Annual-Report-2023-24-R5.ACCESS.pdf",
        "period": "2023-24",
        "confidence": "high"
      },
      {
        "type": "annual_report",
        "title": "Twenty-ninth Annual Report 2022/2023",
        "url": "http://www.rma.gov.au/assets/Publications/Files/Twenty-ninth-Annual-Report-2022-2023.pdf",
        "period": "2022-23",
        "confidence": "high"
      },
      {
        "type": "annual_report",
        "title": "Twenty-eighth Annual Report 2021/2022",
        "url": "http://www.rma.gov.au/assets/Publications/Files/RMA-Twenty-eighth-Annual-Report-2021-2022-v2.pdf",
        "period": "2021-22",
        "confidence": "high"
      },
      {
        "type": "annual_report",
        "title": "Twenty-seventh Annual Report 2020/2021",
        "url": "http://www.rma.gov.au/assets/Publications/Files/RMA-Twenty-seventh-Annual-Report-2020-2021.pdf",
        "period": "2020-21",
        "confidence": "high"
      }
    ],
    "purpose": {
      "text": "The major function of the Authority is to determine Statements of Principles (SOPs) in respect of particular kinds of injury, disease or death, based on 'sound medical scientific evidence' for the purpose of applying the applicable standards of proof relating to veterans’ matters; the'reasonable hypothesis' standard and the 'balance of probabilities' standard. [AR p.8]",
      "source_url": "",
      "source_page": 8,
      "source_deep_url": ""
    },
    "vision": null,
    "strategic_priorities": [
      {
        "title": "To determine Statements of Principles (SOPs) in respect of particular kinds of injury, disease or death, based on 'sound",
        "description": "To determine Statements of Principles (SOPs) in respect of particular kinds of injury, disease or death, based on 'sound medical scientific evidence'.",
        "source_url": "",
        "source_page": 8,
        "source_deep_url": ""
      }
    ],
    "values": [
      {
        "name": "sound medical scientific evidence",
        "description": "",
        "source_url": "",
        "source_page": null
      },
      {
        "name": "standards of proof relating to veterans’ matters",
        "description": "",
        "source_url": "",
        "source_page": null
      }
    ],
    "outcomes": [
      {
        "name": "Outcome 1: Determination of Statements of Principles",
        "description": "The Authority determines SOPs in respect of particular kinds of injury, disease or death, based on 'sound medical scientific evidence' for the purpose of applying the applicable standards of proof relating to veterans’ matters.",
        "activities": [
          "Conducting investigations",
          "Determining new SOPs",
          "Amending existing SOPs"
        ],
        "source_url": "",
        "source_page": 8,
        "source_deep_url": ""
      }
    ],
    "performance_measures": [
      {
        "code": "SOP01",
        "measure": "Number of SOPs determined",
        "target": "95",
        "latest_result": "95",
        "status": "Achieved",
        "target_source_url": "",
        "target_source_page": 14,
        "result_source_url": "http://www.rma.gov.au/assets/Publications/Files/RMA.5477.Annual-Report-2025-R2.ACCESS.pdf",
        "result_source_page": 14
      },
      {
        "code": "SOP02",
        "measure": "Average time taken to complete investigations",
        "target": "411 days",
        "latest_result": "411 days",
        "status": "Achieved",
        "target_source_url": "",
        "target_source_page": 15,
        "result_source_url": "http://www.rma.gov.au/assets/Publications/Files/RMA.5477.Annual-Report-2025-R2.ACCESS.pdf",
        "result_source_page": 15
      }
    ],
    "document_alignment_terms": {
      "must_support": [
        "The major function of the Authority is to determine Statements of Principles (SOPs) in respect of particular kinds of injury, disease or death, based on 'sound medical scientific e",
        "To determine Statements of Principles (SOPs) in respect of particular kinds of injury, disease or death, based on 'sound medical scientific evidence'."
      ],
      "watch_terms": [
        "Number of SOPs determined",
        "Average time taken to complete investigations"
      ],
      "avoid_claiming_without_evidence": []
    },
    "review_note": ""
  },
  "global_initiatives": null,
  "strategy": {
    "reporting_period": "2024-25",
    "corporate_plan_period": "2025-26",
    "vision": null,
    "vision_source_page": null,
    "purposes": "The major function of the Authority is to determine Statements of Principles (SOPs) in respect of particular kinds of injury, disease or death, based on 'sound medical scientific evidence' for the purpose of applying the applicable standards of proof relating to veterans’ matters; the'reasonable hypothesis' standard and the 'balance of probabilities' standard. [AR p.8]",
    "purposes_source_page": 8,
    "how_we_deliver": "The Authority conducts investigations either on its own initiative or when it receives a request under s 196E of the VEA in respect of a particular kind of injury, disease or death. Investigations may lead to the determination of a new SOP, an amendment of an existing SOP, or a decision not to determine or amend a SOP, depending upon whether the Authority is of the view that there is sufficient sound medical scientific evidence on which it can rely to determine a new, or amend an existing, SOP. [AR p.8]",
    "how_we_deliver_source_page": 8,
    "government_priorities": [
      {
        "text": "To determine Statements of Principles (SOPs) in respect of particular kinds of injury, disease or death, based on 'sound medical scientific evidence'.",
        "source_page": 8
      }
    ],
    "outcomes": [
      {
        "name": "Outcome 1: Determination of Statements of Principles",
        "description": "The Authority determines SOPs in respect of particular kinds of injury, disease or death, based on 'sound medical scientific evidence' for the purpose of applying the applicable standards of proof relating to veterans’ matters.",
        "key_activities": [
          "Conducting investigations",
          "Determining new SOPs",
          "Amending existing SOPs"
        ],
        "source_page": 8
      }
    ],
    "values": [
      "sound medical scientific evidence",
      "standards of proof relating to veterans’ matters"
    ],
    "values_framework_name": null,
    "kpi_targets_2025_26": [
      {
        "code": "SOP01",
        "measure": "Number of SOPs determined",
        "target": "95",
        "source_page": 14
      },
      {
        "code": "SOP02",
        "measure": "Average time taken to complete investigations",
        "target": "411 days",
        "source_page": 15
      }
    ],
    "kpi_results_2024_25": [
      {
        "code": "SOP01",
        "measure": "Number of SOPs determined",
        "result": "95",
        "status": "Achieved",
        "source_page": 14
      },
      {
        "code": "SOP02",
        "measure": "Average time taken to complete investigations",
        "result": "411 days",
        "status": "Achieved",
        "source_page": 15
      }
    ],
    "_source_urls": {
      "annual_report_url": "http://www.rma.gov.au/assets/Publications/Files/RMA.5477.Annual-Report-2025-R2.ACCESS.pdf",
      "corporate_plan_url": ""
    }
  },
  "ideas": [
    {
      "entity_id": "B-003154",
      "entity_name": "Repatriation Medical Authority",
      "folder_name": "Repatriation-Medical-Authority",
      "category": "Citizen Services",
      "scale": "small",
      "title": "Plain-language service pages and proactive status updates",
      "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.",
      "quote": "Such circumstances\ncan arise during the course of service, as a result of separation from service and the conditions associated with that\nseparation, and in the transition to civilian life in the years following separation.”\nCurrently a transition note appears in category 2 stressor factors in the reasonable hypothesis (RH)\nand balance of probabilities (BOP) SOPs for suicide and attempted suicide, gender dysphoria, and\nRepatriation Medical Authority - Annual Report 2021/2022 5",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / service users",
      "source": "annual-reports/2021-22.pdf (http://www.rma.gov.au/assets/Publications/Files/RMA-Twenty-eighth-Annual-Report-2021-2022-v2.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "B-003154",
      "entity_name": "Repatriation Medical Authority",
      "folder_name": "Repatriation-Medical-Authority",
      "category": "Citizen Services",
      "scale": "large",
      "title": "Single front door for life-event based services",
      "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.",
      "quote": "Such circumstances\ncan arise during the course of service, as a result of separation from service and the conditions associated with that\nseparation, and in the transition to civilian life in the years following separation.”\nCurrently a transition note appears in category 2 stressor factors in the reasonable hypothesis (RH)\nand balance of probabilities (BOP) SOPs for suicide and attempted suicide, gender dysphoria, and\nRepatriation Medical Authority - Annual Report 2021/2022 5",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / service users",
      "source": "annual-reports/2021-22.pdf (http://www.rma.gov.au/assets/Publications/Files/RMA-Twenty-eighth-Annual-Report-2021-2022-v2.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "B-003154",
      "entity_name": "Repatriation Medical Authority",
      "folder_name": "Repatriation-Medical-Authority",
      "category": "Risk & Assurance",
      "scale": "small",
      "title": "Recommendation tracker for audits, reviews, and inquiries",
      "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.",
      "quote": "These papers systematically describe and analyse the available SMSE concerning\npotential risk factors for the condition under investigation, and identify issues warranting\nconsideration by the RMA.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / assurance teams",
      "source": "other-pdfs/RMA-Practices-and-Procedures-2021.pdf (http://www.rma.gov.au/assets/What-we-do/RMA-Practices-and-Procedures-2021.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "B-003154",
      "entity_name": "Repatriation Medical Authority",
      "folder_name": "Repatriation-Medical-Authority",
      "category": "Risk & Assurance",
      "scale": "large",
      "title": "Integrated assurance and lessons-learned system",
      "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.",
      "quote": "These papers systematically describe and analyse the available SMSE concerning\npotential risk factors for the condition under investigation, and identify issues warranting\nconsideration by the RMA.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / assurance teams",
      "source": "other-pdfs/RMA-Practices-and-Procedures-2021.pdf (http://www.rma.gov.au/assets/What-we-do/RMA-Practices-and-Procedures-2021.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "B-003154",
      "entity_name": "Repatriation Medical Authority",
      "folder_name": "Repatriation-Medical-Authority",
      "category": "Staff Productivity",
      "scale": "small",
      "title": "Reusable briefing and summary assistant for internal documents",
      "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.",
      "quote": "[Page 58]\nDivision 3—Staff and consultants\n196T Staff\nThe staff necessary to assist the Repatriation Medical Authority consists of persons\nengaged under the Public Service Act 1999 and made available to the Authority by the\nSecretary.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "APS staff / executives",
      "source": "other-pdfs/RMA-Member-Handbook-4-February-2022-current.pdf (http://www.rma.gov.au/assets/What-we-do/RMA-Member-Handbook-4-February-2022-current.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Sensitive information leakage",
        "Inconsistent quality of generated drafts"
      ]
    },
    {
      "entity_id": "B-003154",
      "entity_name": "Repatriation Medical Authority",
      "folder_name": "Repatriation-Medical-Authority",
      "category": "Staff Productivity",
      "scale": "large",
      "title": "Department-wide knowledge and briefing platform",
      "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.",
      "quote": "[Page 58]\nDivision 3—Staff and consultants\n196T Staff\nThe staff necessary to assist the Repatriation Medical Authority consists of persons\nengaged under the Public Service Act 1999 and made available to the Authority by the\nSecretary.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "APS staff / executives",
      "source": "other-pdfs/RMA-Member-Handbook-4-February-2022-current.pdf (http://www.rma.gov.au/assets/What-we-do/RMA-Member-Handbook-4-February-2022-current.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Sensitive information leakage",
        "Inconsistent quality of generated drafts"
      ]
    },
    {
      "entity_id": "B-003154",
      "entity_name": "Repatriation Medical Authority",
      "folder_name": "Repatriation-Medical-Authority",
      "category": "Data & Performance",
      "scale": "small",
      "title": "KPI evidence register with named owners",
      "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.",
      "quote": "[Page 8]\nSound medical scientific evidence is defined in s 5AB(2) of the VEA as follows:\n“Information about a particular kind of injury, disease or death is taken to be sound medical-scientific\nevidence if:\n1. the information:\n(i) is consistent with material relating to medical science that has been published in a\nmedical or scientific publication and has been, in the opinion of the Repatriation Medical\nAuthority, subjected to a peer review process; or\n(ii) in accordance with generally accepted medical practice, would serve as the basis for\nthe diagnosis and management of a medical condition; and\n2. in the case of information about how that kind of injury, disease or death may be caused\n– meets the applicable criteria for assessing causation currently applied in the field of\nepidemiology.”\nThe Veterans’ Affairs Legislation Amendment (Statements of Principles and Other Measures) Act",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / Parliament / public",
      "source": "annual-reports/2020-21.pdf (http://www.rma.gov.au/assets/Publications/Files/RMA-Twenty-seventh-Annual-Report-2020-2021.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "B-003154",
      "entity_name": "Repatriation Medical Authority",
      "folder_name": "Repatriation-Medical-Authority",
      "category": "Data & Performance",
      "scale": "large",
      "title": "Outcome dashboard linking budget, delivery, and public impact",
      "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.",
      "quote": "[Page 8]\nSound medical scientific evidence is defined in s 5AB(2) of the VEA as follows:\n“Information about a particular kind of injury, disease or death is taken to be sound medical-scientific\nevidence if:\n1. the information:\n(i) is consistent with material relating to medical science that has been published in a\nmedical or scientific publication and has been, in the opinion of the Repatriation Medical\nAuthority, subjected to a peer review process; or\n(ii) in accordance with generally accepted medical practice, would serve as the basis for\nthe diagnosis and management of a medical condition; and\n2. in the case of information about how that kind of injury, disease or death may be caused\n– meets the applicable criteria for assessing causation currently applied in the field of\nepidemiology.”\nThe Veterans’ Affairs Legislation Amendment (Statements of Principles and Other Measures) Act",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / Parliament / public",
      "source": "annual-reports/2020-21.pdf (http://www.rma.gov.au/assets/Publications/Files/RMA-Twenty-seventh-Annual-Report-2020-2021.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "B-003154",
      "entity_name": "Repatriation Medical Authority",
      "folder_name": "Repatriation-Medical-Authority",
      "category": "Regulation & Policy",
      "scale": "small",
      "title": "Regulatory burden scan for forms, guidance, and reporting",
      "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.",
      "quote": "While it is the\nAuthority’s policy to give stakeholders additional time to make submissions and provide feedback\nfollowing gazettal of investigations, the time taken for completion of full reviews of SOPs was reduced\nto an average of around 9.5 months in 2020-2021, reflecting the impact of the additional staff\nmember recruited in 2020\nPrincipal Medical Researcher\nThe year also saw the establishment of a Principal Medical Researcher (PMR) position in the Authority\nSecretariat.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Regulated entities / policy teams",
      "source": "annual-reports/2020-21.pdf (http://www.rma.gov.au/assets/Publications/Files/RMA-Twenty-seventh-Annual-Report-2020-2021.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "B-003154",
      "entity_name": "Repatriation Medical Authority",
      "folder_name": "Repatriation-Medical-Authority",
      "category": "Regulation & Policy",
      "scale": "large",
      "title": "Adaptive regulation program with live feedback loops",
      "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.",
      "quote": "While it is the\nAuthority’s policy to give stakeholders additional time to make submissions and provide feedback\nfollowing gazettal of investigations, the time taken for completion of full reviews of SOPs was reduced\nto an average of around 9.5 months in 2020-2021, reflecting the impact of the additional staff\nmember recruited in 2020\nPrincipal Medical Researcher\nThe year also saw the establishment of a Principal Medical Researcher (PMR) position in the Authority\nSecretariat.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Regulated entities / policy teams",
      "source": "annual-reports/2020-21.pdf (http://www.rma.gov.au/assets/Publications/Files/RMA-Twenty-seventh-Annual-Report-2020-2021.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "B-003154",
      "entity_name": "Repatriation Medical Authority",
      "folder_name": "Repatriation-Medical-Authority",
      "category": "Citizen Participation",
      "scale": "small",
      "title": "Consultation feedback summaries with response tracking",
      "idea": "Summarise consultation submissions by theme and publish what changed in response.",
      "quote": "While it is the\nAuthority’s policy to give stakeholders additional time to make submissions and provide feedback\nfollowing gazettal of investigations, the time taken for completion of full reviews of SOPs was reduced\nto an average of around 9.5 months in 2020-2021, reflecting the impact of the additional staff\nmember recruited in 2020\nPrincipal Medical Researcher\nThe year also saw the establishment of a Principal Medical Researcher (PMR) position in the Authority\nSecretariat.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / stakeholders / policy teams",
      "source": "annual-reports/2020-21.pdf (http://www.rma.gov.au/assets/Publications/Files/RMA-Twenty-seventh-Annual-Report-2020-2021.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "B-003154",
      "entity_name": "Repatriation Medical Authority",
      "folder_name": "Repatriation-Medical-Authority",
      "category": "Citizen Participation",
      "scale": "large",
      "title": "Always-on policy participation platform",
      "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.",
      "quote": "While it is the\nAuthority’s policy to give stakeholders additional time to make submissions and provide feedback\nfollowing gazettal of investigations, the time taken for completion of full reviews of SOPs was reduced\nto an average of around 9.5 months in 2020-2021, reflecting the impact of the additional staff\nmember recruited in 2020\nPrincipal Medical Researcher\nThe year also saw the establishment of a Principal Medical Researcher (PMR) position in the Authority\nSecretariat.",
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      "source": "annual-reports/2020-21.pdf (http://www.rma.gov.au/assets/Publications/Files/RMA-Twenty-seventh-Annual-Report-2020-2021.pdf)",
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        "Co-design with users and frontline staff before technology selection.",
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