{ "entity_id": "B-002688", "folder": "RDA-NSW-Northern-Inland", "name": "RDA NSW Northern Inland", "type": "Statutory Agreement Body", "jurisdiction": "Commonwealth", "portfolio": "Infrastructure, Transport, Regional Development, \r\nCommunications, Sport and the Arts", "website": "http://www.rdani.org.au", "data_status": "partial", "completeness": { "has_strategy_brief": false, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": false, "has_kpi_results": false, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 9, "n_kpi_targets": 0, "n_kpi_results": 0, "n_outcomes": 0, "verified_own_data": true }, "strategy_profile": { "status": "needs_review", "confidence": "medium", "summary": "", "official_site_url": "http://www.rdani.org.au", "source_documents": [ { "type": "strategie", "title": "NEJO Economic Development Strategy - Draft (14.5 MB)", "url": "https://www.rdani.org.au/files/pages/our-services/examples-of-our-consultancy-work/nejo-economic-development-strategy/NEJO-Economic-Development-Strategy-Draft-Web-Quality.pdf", "period": null, "confidence": "medium" }, { "type": "strategie", "title": "RDANI DIgital Economy Strategy - Full Report (18 MB)", "url": "https://www.rdani.org.au/files/pages/projects/past/digital-economy-strategy/RDANI-DES-18.pdf", "period": null, "confidence": "medium" }, { "type": "strategie", "title": "RDANI Digital Economy Strategy - Appendices (4.8 MB)", "url": "https://www.rdani.org.au/files/pages/projects/past/digital-economy-strategy/RDANI-DES-APPENDICES-17.pdf", "period": null, "confidence": "medium" }, { "type": "strategie", "title": "14 Tips for a Better Blog Post (128 KB)", "url": "https://www.rdani.org.au/files/pages/projects/past/go-digital/14-tips-for-a-better-blog-post/14TipsForaBetterBlogpost.pdf", "period": null, "confidence": "medium" }, { "type": "strategie", "title": "Pros and Cons of Different Social Media (147 KB)", "url": "https://www.rdani.org.au/files/pages/projects/past/go-digital/which-social-media-platforms-are-best-for-your-business/ProsConsofdifferentsocialmedia-pdf-v2.pdf", "period": null, "confidence": "medium" }, { "type": "strategie", "title": "How to Influence with Impact & Create WIN-WINs in your Business (1.9 MB)", "url": "https://www.rdani.org.au/files/pages/projects/past/go-digital/how-to-improve-your-communication-skills-and-win-more-clients/How-to-Influence-with-Impact-Create-WIN-WINs-in-your-Business-fill.pdf", "period": null, "confidence": "medium" } ], "purpose": null, "vision": null, "strategic_priorities": [], "values": [], "outcomes": [], "performance_measures": [], "document_alignment_terms": { "must_support": [], "watch_terms": [], "avoid_claiming_without_evidence": [] }, "review_note": "Structured strategy exists but is incomplete." }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": null, "purposes_source_page": null, "how_we_deliver": null, "how_we_deliver_source_page": null, "government_priorities": [], "outcomes": [], "values": [], "values_framework_name": null, "kpi_targets_2025_26": [], "kpi_results_2024_25": [], "_source_urls": { "annual_report_url": "", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "B-002688", "entity_name": "RDA NSW Northern Inland", "folder_name": "RDA-NSW-Northern-Inland", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "A potential value range has also been derived and displayed in each LGA’s DigiOmeter. $XM–YM\nID MEASURE DEFINITION OF SUCCESS / HIGH SCORE INDICATORS\n1 Broadband Usage Where the majority of the LGA is connected and using broadband as their main internet connection\n2 Evidence of Digital Retail Practice Where majority of retail industry is engaged in e-commerce activities\n3 Emergence of Digital Leadership (Brand etc) Where significant efforts to brand and highlight benefits of digital engagement are evident\n4 Examples of Digital Championing Where notable numbers of digital champions and digital innovation are present\n5 NBN Commencement and coverage of LGA –\nWhere the NBN is available, will be available or construction commenced within the next 1-3 years.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "strategies/RDANI-DES-APPENDICES-17.pdf (https://www.rdani.org.au/files/pages/projects/past/digital-economy-strategy/RDANI-DES-APPENDICES-17.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-002688", "entity_name": "RDA NSW Northern Inland", "folder_name": "RDA-NSW-Northern-Inland", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "A potential value range has also been derived and displayed in each LGA’s DigiOmeter. $XM–YM\nID MEASURE DEFINITION OF SUCCESS / HIGH SCORE INDICATORS\n1 Broadband Usage Where the majority of the LGA is connected and using broadband as their main internet connection\n2 Evidence of Digital Retail Practice Where majority of retail industry is engaged in e-commerce activities\n3 Emergence of Digital Leadership (Brand etc) Where significant efforts to brand and highlight benefits of digital engagement are evident\n4 Examples of Digital Championing Where notable numbers of digital champions and digital innovation are present\n5 NBN Commencement and coverage of LGA –\nWhere the NBN is available, will be available or construction commenced within the next 1-3 years.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "strategies/RDANI-DES-APPENDICES-17.pdf (https://www.rdani.org.au/files/pages/projects/past/digital-economy-strategy/RDANI-DES-APPENDICES-17.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-002688", "entity_name": "RDA NSW Northern Inland", "folder_name": "RDA-NSW-Northern-Inland", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "[Page 57]\nState Emergency Risk Management\nThe NSW Government’s Emergency Risk Management Framework (ERM), commissioned in 2017, was\ndeveloped to “build an integrated emergency risk management system that informs decision making and\nthe allocation of resources to proactively manage current and future emergency risks and strengthen\nemergency management capability and capacity”20.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "strategies/NEJO-Economic-Development-Strategy-Draft-Web-Quality.pdf (https://www.rdani.org.au/files/pages/our-services/examples-of-our-consultancy-work/nejo-economic-development-strategy/NEJO-Economic-Development-Strategy-Draft-Web-Quality.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-002688", "entity_name": "RDA NSW Northern Inland", "folder_name": "RDA-NSW-Northern-Inland", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "[Page 57]\nState Emergency Risk Management\nThe NSW Government’s Emergency Risk Management Framework (ERM), commissioned in 2017, was\ndeveloped to “build an integrated emergency risk management system that informs decision making and\nthe allocation of resources to proactively manage current and future emergency risks and strengthen\nemergency management capability and capacity”20.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "strategies/NEJO-Economic-Development-Strategy-Draft-Web-Quality.pdf (https://www.rdani.org.au/files/pages/our-services/examples-of-our-consultancy-work/nejo-economic-development-strategy/NEJO-Economic-Development-Strategy-Draft-Web-Quality.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-002688", "entity_name": "RDA NSW Northern Inland", "folder_name": "RDA-NSW-Northern-Inland", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "Techniques for questioning – how to work out what is true?\n• Negotiation skills and confl ict resolution skills\n• Decision making\n• Diversity in decision making\n• Communication\n• Personal skill development\n• How to work eff ectively with others in volunteer groups\nLeadership and decision making operating environment\n• Introduction to accountability, legal obligations, OH&S and insurance\n• What do I need to be aware of to ensure transparency in decision making?\n• Strategic planning, scenario planning, risk management and planning tools\n• Who has responsibility for key issues – therefore who needs infl uencing?\n• Community Leadership – a voluntary approach\n• Role of Government\n• Partnerships with stakeholders\n• Corporate and social responsibility (triple bottom line pressures and reporting)\nCommunity/regions opportunities, challenges and key organisations", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "other-pdfs/LeadershipFlyer-25Jul08.pdf (https://www.rdani.org.au/files/pages/projects/nirdb/regional-leadership-course-2008/LeadershipFlyer-25Jul08.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-002688", "entity_name": "RDA NSW Northern Inland", "folder_name": "RDA-NSW-Northern-Inland", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "Techniques for questioning – how to work out what is true?\n• Negotiation skills and confl ict resolution skills\n• Decision making\n• Diversity in decision making\n• Communication\n• Personal skill development\n• How to work eff ectively with others in volunteer groups\nLeadership and decision making operating environment\n• Introduction to accountability, legal obligations, OH&S and insurance\n• What do I need to be aware of to ensure transparency in decision making?\n• Strategic planning, scenario planning, risk management and planning tools\n• Who has responsibility for key issues – therefore who needs infl uencing?\n• Community Leadership – a voluntary approach\n• Role of Government\n• Partnerships with stakeholders\n• Corporate and social responsibility (triple bottom line pressures and reporting)\nCommunity/regions opportunities, challenges and key organisations", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "other-pdfs/LeadershipFlyer-25Jul08.pdf (https://www.rdani.org.au/files/pages/projects/nirdb/regional-leadership-course-2008/LeadershipFlyer-25Jul08.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-002688", "entity_name": "RDA NSW Northern Inland", "folder_name": "RDA-NSW-Northern-Inland", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "No part of the content of this pack may be reproduced, altered or quoted without written permission. !\nytirutaM\nDigital Economic Development\nDigital Economy Maturity Model\nTarget\nTarget\nState\nTarget State\n(~2024)\nState\n(~2018)\nCurrent\n(~2014)\nState\n(2013)\nNEED IDENTIFIED CONNECTING CONNECTED ENHANCED\nTime\nAnalysis was conducted on the findings of the survey, the consultations, workshops and options appraisals to develop a picture of where the Northern Inland region sits in terms of its current digital\neconomic maturity.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "strategies/RDANI-DES-18.pdf (https://www.rdani.org.au/files/pages/projects/past/digital-economy-strategy/RDANI-DES-18.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ 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High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "strategies/RDANI-DES-18.pdf (https://www.rdani.org.au/files/pages/projects/past/digital-economy-strategy/RDANI-DES-18.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-002688", "entity_name": "RDA NSW Northern Inland", "folder_name": "RDA-NSW-Northern-Inland", "category": "Procurement & Delivery", "scale": "small", "title": "Procurement lessons library for repeat purchases", "idea": "Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.", "quote": "[Page 15]\n2\nIntroduction\nBackground and Context 15\nStrategy Purpose & Focus 16\nStrategy Development 17\nCurrent Regional Digital Projects 18\n© Attentive Consulting PTY Ltd 2013 – All Rights Reserved.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "strategies/RDANI-DES-18.pdf (https://www.rdani.org.au/files/pages/projects/past/digital-economy-strategy/RDANI-DES-18.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-002688", "entity_name": "RDA NSW Northern Inland", "folder_name": "RDA-NSW-Northern-Inland", "category": "Procurement & Delivery", "scale": "large", "title": 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