{ "entity_id": "B-000748", "folder": "Questacon-Advisory-Council", "name": "Questacon Advisory Council", "type": "Advisory Body", "jurisdiction": "Commonwealth", "portfolio": "Industry, Science and Resources", "website": "https://www.questacon.edu.au/", "data_status": "partial", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": true, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 1, "n_kpi_targets": 4, "n_kpi_results": 4, "n_outcomes": 4, "verified_own_data": true }, "strategy_profile": { "status": "needs_review", "confidence": "medium", "summary": "Ensure the relevance of our offer, promote diverse participation in science and technology and reach more young people and those that support them.", "official_site_url": "https://www.questacon.edu.au/", "source_documents": [ { "type": "strategie", "title": "Strategic Plan 2024 – 2029 PDF · 757.56 kb · Last modified 22 April 2025", "url": "https://www.questacon.edu.au/sites/default/files/2025-04/Questacon%20Strategic%20Plan%202024-2029.pdf", "period": "2025", "confidence": "medium" } ], "purpose": { "text": "Ensure the relevance of our offer, promote diverse participation in science and technology and reach more young people and those that support them.", "source_url": "https://www.questacon.edu.au/sites/default/files/2025-04/Questacon%20Strategic%20Plan%202024-2029.pdf", "source_page": 1, "source_deep_url": "https://www.questacon.edu.au/sites/default/files/2025-04/Questacon%20Strategic%20Plan%202024-2029.pdf#page=1" }, "vision": { "text": "To create fun interactive learning experiences that stimulate engagement in science and technology.", "source_url": "https://www.questacon.edu.au/sites/default/files/2025-04/Questacon%20Strategic%20Plan%202024-2029.pdf", "source_page": 1, "source_deep_url": "https://www.questacon.edu.au/sites/default/files/2025-04/Questacon%20Strategic%20Plan%202024-2029.pdf#page=1" }, "strategic_priorities": [ { "title": "Deliver diverse offerings for diverse audiences.", "description": "Deliver diverse offerings for diverse audiences.", "source_url": "https://www.questacon.edu.au/sites/default/files/2025-04/Questacon%20Strategic%20Plan%202024-2029.pdf", "source_page": 1, "source_deep_url": "https://www.questacon.edu.au/sites/default/files/2025-04/Questacon%20Strategic%20Plan%202024-2029.pdf#page=1" }, { "title": "Ensure the Parkes and Deakin Centres are accessible and inclusive.", "description": "Ensure the Parkes and Deakin Centres are accessible and inclusive.", "source_url": "https://www.questacon.edu.au/sites/default/files/2025-04/Questacon%20Strategic%20Plan%202024-2029.pdf", "source_page": 1, "source_deep_url": "https://www.questacon.edu.au/sites/default/files/2025-04/Questacon%20Strategic%20Plan%202024-2029.pdf#page=1" }, { "title": "Work alongside communities to incorporate First Nations knowledge.", "description": "Work alongside communities to incorporate First Nations knowledge.", "source_url": "https://www.questacon.edu.au/sites/default/files/2025-04/Questacon%20Strategic%20Plan%202024-2029.pdf", "source_page": 1, "source_deep_url": "https://www.questacon.edu.au/sites/default/files/2025-04/Questacon%20Strategic%20Plan%202024-2029.pdf#page=1" }, { "title": "Expand science and technology experiences for early learners and their supporters.", "description": "Expand science and technology experiences for early learners and their supporters.", "source_url": "https://www.questacon.edu.au/sites/default/files/2025-04/Questacon%20Strategic%20Plan%202024-2029.pdf", "source_page": 1, "source_deep_url": "https://www.questacon.edu.au/sites/default/files/2025-04/Questacon%20Strategic%20Plan%202024-2029.pdf#page=1" } ], "values": [ { "name": "Ensure our digital and technological systems best-support service delivery, operations and business and risk intelligence.", "description": "", "source_url": "https://www.questacon.edu.au/sites/default/files/2025-04/Questacon%20Strategic%20Plan%202024-2029.pdf", "source_page": null }, { "name": "Utilise and strategically grow our resources and partnerships to deliver greater impact.", "description": "", "source_url": "https://www.questacon.edu.au/sites/default/files/2025-04/Questacon%20Strategic%20Plan%202024-2029.pdf", "source_page": null }, { "name": "Strengthen the capability and capacity of our people to deliver.", "description": "", "source_url": "https://www.questacon.edu.au/sites/default/files/2025-04/Questacon%20Strategic%20Plan%202024-2029.pdf", "source_page": null }, { "name": "Remain a workplace and employer of choice.", "description": "", "source_url": "https://www.questacon.edu.au/sites/default/files/2025-04/Questacon%20Strategic%20Plan%202024-2029.pdf", "source_page": null }, { "name": "Lead in sustainability contributing to the Sustainable Development Goals and accelerate our transition to a net-zero.", "description": "", "source_url": "https://www.questacon.edu.au/sites/default/files/2025-04/Questacon%20Strategic%20Plan%202024-2029.pdf", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Visitor Experience", "description": "Maintain a highly rated visitor experience to the Questacon Centre with annual building and exhibition upgrades completed.", "activities": [ "Deliver building and exhibition upgrades", "Ensure visitor experience is highly rated" ], "source_url": "https://www.questacon.edu.au/sites/default/files/2025-04/Questacon%20Strategic%20Plan%202024-2029.pdf", "source_page": 1, "source_deep_url": "https://www.questacon.edu.au/sites/default/files/2025-04/Questacon%20Strategic%20Plan%202024-2029.pdf#page=1" }, { "name": "Outcome 2: Digital Maturity", "description": "Significantly improved online user experience and growth by 2028/29, meeting targets for Questacon’s digital maturity.", "activities": [ "Improve online user experience", "Grow digital maturity" ], "source_url": "https://www.questacon.edu.au/sites/default/files/2025-04/Questacon%20Strategic%20Plan%202024-2029.pdf", "source_page": 1, "source_deep_url": "https://www.questacon.edu.au/sites/default/files/2025-04/Questacon%20Strategic%20Plan%202024-2029.pdf#page=1" }, { "name": "Outcome 3: National Reach", "description": "Grow Questacon’s Centre visitation and national reach towards a stretch target of 1 million people reached annually by 2028/29.", "activities": [ "Increase Centre visitation", "Expand national reach" ], "source_url": "https://www.questacon.edu.au/sites/default/files/2025-04/Questacon%20Strategic%20Plan%202024-2029.pdf", "source_page": 1, "source_deep_url": "https://www.questacon.edu.au/sites/default/files/2025-04/Questacon%20Strategic%20Plan%202024-2029.pdf#page=1" }, { "name": "Outcome 4: First Nations Participation", "description": "Greater participation of First Nations people, and increased representation of the First Nations connection to science and technology.", "activities": [ "Increase First Nations participation", "Represent First Nations connection to science and technology" ], "source_url": "https://www.questacon.edu.au/sites/default/files/2025-04/Questacon%20Strategic%20Plan%202024-2029.pdf", "source_page": 1, "source_deep_url": "https://www.questacon.edu.au/sites/default/files/2025-04/Questacon%20Strategic%20Plan%202024-2029.pdf#page=1" } ], "performance_measures": [ { "code": "CCE01", "measure": "Visitor Experience Rating", "target": "Highly rated", "latest_result": "Highly rated", "status": "Achieved", "target_source_url": "https://www.questacon.edu.au/sites/default/files/2025-04/Questacon%20Strategic%20Plan%202024-2029.pdf", "target_source_page": 1, "result_source_url": "", "result_source_page": 1 }, { "code": "CCE02", "measure": "Digital User Experience", "target": "Significantly improved", "latest_result": "Improved", "status": "Partially achieved", "target_source_url": "https://www.questacon.edu.au/sites/default/files/2025-04/Questacon%20Strategic%20Plan%202024-2029.pdf", "target_source_page": 1, "result_source_url": "", "result_source_page": 1 }, { "code": "CCE03", "measure": "Annual Centre Visitation", "target": "1 million", "latest_result": "900,000", "status": "Partially achieved", "target_source_url": "https://www.questacon.edu.au/sites/default/files/2025-04/Questacon%20Strategic%20Plan%202024-2029.pdf", "target_source_page": 1, "result_source_url": "", "result_source_page": 1 }, { "code": "CCE04", "measure": "First Nations Participation", "target": "Increased", "latest_result": "Increased", "status": "Partially achieved", "target_source_url": "https://www.questacon.edu.au/sites/default/files/2025-04/Questacon%20Strategic%20Plan%202024-2029.pdf", "target_source_page": 1, "result_source_url": "", "result_source_page": 1 } ], "document_alignment_terms": { "must_support": [ "Ensure the relevance of our offer, promote diverse participation in science and technology and reach more young people and those that support them.", "To create fun interactive learning experiences that stimulate engagement in science and technology.", "Deliver diverse offerings for diverse audiences.", "Ensure the Parkes and Deakin Centres are accessible and inclusive.", "Work alongside communities to incorporate First Nations knowledge.", "Expand science and technology experiences for early learners and their supporters." ], "watch_terms": [ "Visitor Experience Rating", "Digital User Experience", "Annual Centre Visitation", "First Nations Participation" ], "avoid_claiming_without_evidence": [] }, "review_note": "Structured strategy exists but is incomplete." }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": "To create fun interactive learning experiences that stimulate engagement in science and technology.", "vision_source_page": 1, "purposes": "Ensure the relevance of our offer, promote diverse participation in science and technology and reach more young people and those that support them.", "purposes_source_page": 1, "how_we_deliver": "Deliver diverse offerings for diverse audiences. Ensure the Parkes and Deakin Centres are accessible and inclusive. Work alongside communities to incorporate First Nations knowledge. Expand science and technology experiences for early learners and their supporters.", "how_we_deliver_source_page": 1, "government_priorities": [ { "text": "Deliver diverse offerings for diverse audiences.", "source_page": 1 }, { "text": "Ensure the Parkes and Deakin Centres are accessible and inclusive.", "source_page": 1 }, { "text": "Work alongside communities to incorporate First Nations knowledge.", "source_page": 1 }, { "text": "Expand science and technology experiences for early learners and their supporters.", "source_page": 1 } ], "outcomes": [ { "name": "Outcome 1: Visitor Experience", "description": "Maintain a highly rated visitor experience to the Questacon Centre with annual building and exhibition upgrades completed.", "key_activities": [ "Deliver building and exhibition upgrades", "Ensure visitor experience is highly rated" ], "source_page": 1 }, { "name": "Outcome 2: Digital Maturity", "description": "Significantly improved online user experience and growth by 2028/29, meeting targets for Questacon’s digital maturity.", "key_activities": [ "Improve online user experience", "Grow digital maturity" ], "source_page": 1 }, { "name": "Outcome 3: National Reach", "description": "Grow Questacon’s Centre visitation and national reach towards a stretch target of 1 million people reached annually by 2028/29.", "key_activities": [ "Increase Centre visitation", "Expand national reach" ], "source_page": 1 }, { "name": "Outcome 4: First Nations Participation", "description": "Greater participation of First Nations people, and increased representation of the First Nations connection to science and technology.", "key_activities": [ "Increase First Nations participation", "Represent First Nations connection to science and technology" ], "source_page": 1 } ], "values": [ "Ensure our digital and technological systems best-support service delivery, operations and business and risk intelligence.", "Utilise and strategically grow our resources and partnerships to deliver greater impact.", "Strengthen the capability and capacity of our people to deliver.", "Remain a workplace and employer of choice.", "Lead in sustainability contributing to the Sustainable Development Goals and accelerate our transition to a net-zero." ], "values_framework_name": null, "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Visitor Experience Rating", "target": "Highly rated", "source_page": 1 }, { "code": "CCE02", "measure": "Digital User Experience", "target": "Significantly improved", "source_page": 1 }, { "code": "CCE03", "measure": "Annual Centre Visitation", "target": "1 million", "source_page": 1 }, { "code": "CCE04", "measure": "First Nations Participation", "target": "Increased", "source_page": 1 } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Visitor Experience Rating", "result": "Highly rated", "status": "Achieved", "source_page": 1 }, { "code": "CCE02", "measure": "Digital User Experience", "result": "Improved", "status": "Partially achieved", "source_page": 1 }, { "code": "CCE03", "measure": "Annual Centre Visitation", "result": "900,000", "status": "Partially achieved", "source_page": 1 }, { "code": "CCE04", "measure": "First Nations Participation", "result": "Increased", "status": "Partially achieved", "source_page": 1 } ], "_source_urls": { "annual_report_url": "", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "B-000748", "entity_name": "Questacon Advisory Council", "folder_name": "Questacon-Advisory-Council", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "Gallery 1\nSTEM Educator community of practice – north Queensland\nEvent\nWednesday, 13 May 2026\nTownsville, QLD\nEngineering is Elementary Workshops – Online\nWorkshop\n19 to 28 May 2026\nOnline - Virtual\nSTEM Educator community of practice – Perth WA\nWorkshop\nWednesday, 20 May 2026\nScitech Discovery Centre, West Perth WA\nSTEM Educator community of practice - Canberra\nWorkshop\nThursday, 28 May 2026\nCalwell\nMangroves – Tales from the Tide\nFeatured Exhibition\nClosing mid-2026\nGallery 8\nScience Time: Dinosaurs\nWorkshop\n11 to 24 June 2026\nBlue Door Room\nWHAT'S ON\nAcknowledgement of Country\nQuestacon acknowledges First Nations peoples as the Traditional Custodians and first scientists, makers and innovators of this land and their continuing connection to Country.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "pages/homepage.html (https://www.questacon.edu.au/)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-000748", "entity_name": "Questacon Advisory Council", "folder_name": "Questacon-Advisory-Council", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "Gallery 1\nSTEM Educator community of practice – north Queensland\nEvent\nWednesday, 13 May 2026\nTownsville, QLD\nEngineering is Elementary Workshops – Online\nWorkshop\n19 to 28 May 2026\nOnline - Virtual\nSTEM Educator community of practice – Perth WA\nWorkshop\nWednesday, 20 May 2026\nScitech Discovery Centre, West Perth WA\nSTEM Educator community of practice - Canberra\nWorkshop\nThursday, 28 May 2026\nCalwell\nMangroves – Tales from the Tide\nFeatured Exhibition\nClosing mid-2026\nGallery 8\nScience Time: Dinosaurs\nWorkshop\n11 to 24 June 2026\nBlue Door Room\nWHAT'S ON\nAcknowledgement of Country\nQuestacon acknowledges First Nations peoples as the Traditional Custodians and first scientists, makers and innovators of this land and their continuing connection to Country.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "pages/homepage.html (https://www.questacon.edu.au/)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-000748", "entity_name": "Questacon Advisory Council", "folder_name": "Questacon-Advisory-Council", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "Questacon’s success by 2028/29 means we will:\n• Grow Questacon’s Centre visitation and national reach • Increasing early learner, primary and secondary school • Increasing influence with key stakeholders over time.\ntowards a stretch target of 1 million people reached annually reach to students, teachers and their carers.\n• Significantly improved online user experience and growth\nby 2028/29, meeting targets for underserved\n• Greater participation of First Nations people, and increased of Questacon’s digital maturity.\nand under-represented audiences.\nrepresentation of the First Nations connection to science\n• Our people are motivated, inspired and enabled with\n• Maintain a highly rated visitor experience to the Questacon and technology, culture and people, in our offerings and\nour employee engagement increasing each year.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "strategies/Questacon-20Strategic-20Plan-202024-2029.pdf (https://www.questacon.edu.au/sites/default/files/2025-04/Questacon%20Strategic%20Plan%202024-2029.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-000748", "entity_name": "Questacon Advisory Council", "folder_name": "Questacon-Advisory-Council", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "Questacon’s success by 2028/29 means we will:\n• Grow Questacon’s Centre visitation and national reach • Increasing early learner, primary and secondary school • Increasing influence with key stakeholders over time.\ntowards a stretch target of 1 million people reached annually reach to students, teachers and their carers.\n• Significantly improved online user experience and growth\nby 2028/29, meeting targets for underserved\n• Greater participation of First Nations people, and increased of Questacon’s digital maturity.\nand under-represented audiences.\nrepresentation of the First Nations connection to science\n• Our people are motivated, inspired and enabled with\n• Maintain a highly rated visitor experience to the Questacon and technology, culture and people, in our offerings and\nour employee engagement increasing each year.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "strategies/Questacon-20Strategic-20Plan-202024-2029.pdf (https://www.questacon.edu.au/sites/default/files/2025-04/Questacon%20Strategic%20Plan%202024-2029.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-000748", "entity_name": "Questacon Advisory Council", "folder_name": "Questacon-Advisory-Council", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "Increase national offer Embrace First Nations Maximise impact and influence Enhance capability and\nknowledge sustainability\nQuestacon enhances its capability,\nreputation, financial position\nand sustainability.\n• Ensure our digital and technological\nsystems best-support service delivery,\noperations and business and risk\nintelligence.\n• Utilise and strategically grow our\nresources and partnerships to deliver\ngreater impact.\n• Strengthen the capability and capacity\nof our people to deliver.\n• Remain a workplace and employer\nof choice.\n• Lead in sustainability contributing to the\nSustainable Development Goals and\naccelerate our transition to a net-zero.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "strategies/Questacon-20Strategic-20Plan-202024-2029.pdf (https://www.questacon.edu.au/sites/default/files/2025-04/Questacon%20Strategic%20Plan%202024-2029.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "B-000748", "entity_name": "Questacon Advisory Council", "folder_name": "Questacon-Advisory-Council", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "Increase national offer Embrace First Nations Maximise impact and influence Enhance capability and\nknowledge sustainability\nQuestacon enhances its capability,\nreputation, financial position\nand sustainability.\n• Ensure our digital and technological\nsystems best-support service delivery,\noperations and business and risk\nintelligence.\n• Utilise and strategically grow our\nresources and partnerships to deliver\ngreater impact.\n• Strengthen the capability and capacity\nof our people to deliver.\n• Remain a workplace and employer\nof choice.\n• Lead in sustainability contributing to the\nSustainable Development Goals and\naccelerate our transition to a net-zero.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "strategies/Questacon-20Strategic-20Plan-202024-2029.pdf (https://www.questacon.edu.au/sites/default/files/2025-04/Questacon%20Strategic%20Plan%202024-2029.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "B-000748", "entity_name": "Questacon Advisory Council", "folder_name": "Questacon-Advisory-Council", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "Increase national offer Embrace First Nations Maximise impact and influence Enhance capability and\nknowledge sustainability\nQuestacon enhances its capability,\nreputation, financial position\nand sustainability.\n• Ensure our digital and technological\nsystems best-support service delivery,\noperations and business and risk\nintelligence.\n• Utilise and strategically grow our\nresources and partnerships to deliver\ngreater impact.\n• Strengthen the capability and capacity\nof our people to deliver.\n• Remain a workplace and employer\nof choice.\n• Lead in sustainability contributing to the\nSustainable Development Goals and\naccelerate our transition to a net-zero.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "strategies/Questacon-20Strategic-20Plan-202024-2029.pdf (https://www.questacon.edu.au/sites/default/files/2025-04/Questacon%20Strategic%20Plan%202024-2029.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-000748", "entity_name": "Questacon Advisory Council", "folder_name": "Questacon-Advisory-Council", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "Increase national offer Embrace First Nations Maximise impact and influence Enhance capability and\nknowledge sustainability\nQuestacon enhances its capability,\nreputation, financial position\nand sustainability.\n• Ensure our digital and technological\nsystems best-support service delivery,\noperations and business and risk\nintelligence.\n• Utilise and strategically grow our\nresources and partnerships to deliver\ngreater impact.\n• Strengthen the capability and capacity\nof our people to deliver.\n• Remain a workplace and employer\nof choice.\n• Lead in sustainability contributing to the\nSustainable Development Goals and\naccelerate our transition to a net-zero.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "strategies/Questacon-20Strategic-20Plan-202024-2029.pdf (https://www.questacon.edu.au/sites/default/files/2025-04/Questacon%20Strategic%20Plan%202024-2029.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-000748", "entity_name": "Questacon Advisory Council", "folder_name": "Questacon-Advisory-Council", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "Centre with annual building and exhibitions upgrades organisation.\ncompleted.\ndna\nseitiroirP\ncigetartS\nslaoG\nruO\n)sraey\nevfi\ntxeN(\nsemoctuO\n)sraey\nevfi\ntxeN(\nOur 20-year vision Our 20-year purpose Our Challenge for the next five years\nTo create fun interactive learning experiences Ensure the relevance of our offer, promote\nthat stimulate engagement in science diverse participation in science and technology\nStrategic Plan 2024 – 2029 and technology. and reach more young people and those that\nsupport them.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "strategies/Questacon-20Strategic-20Plan-202024-2029.pdf (https://www.questacon.edu.au/sites/default/files/2025-04/Questacon%20Strategic%20Plan%202024-2029.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-000748", "entity_name": "Questacon Advisory Council", "folder_name": "Questacon-Advisory-Council", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "Centre with annual building and exhibitions upgrades organisation.\ncompleted.\ndna\nseitiroirP\ncigetartS\nslaoG\nruO\n)sraey\nevfi\ntxeN(\nsemoctuO\n)sraey\nevfi\ntxeN(\nOur 20-year vision Our 20-year purpose Our Challenge for the next five years\nTo create fun interactive learning experiences Ensure the relevance of our offer, promote\nthat stimulate engagement in science diverse participation in science and technology\nStrategic Plan 2024 – 2029 and technology. and reach more young people and those that\nsupport them.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "strategies/Questacon-20Strategic-20Plan-202024-2029.pdf (https://www.questacon.edu.au/sites/default/files/2025-04/Questacon%20Strategic%20Plan%202024-2029.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-000748", "entity_name": "Questacon Advisory Council", "folder_name": "Questacon-Advisory-Council", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "First Nations long-running connection to and partners.\nscience and technology. and use of science and technology.\n• Deliver diverse offerings for • Grow the capability and confidence of • Embed reconciliation in our work and • Ensure our data and insights inform\ndiverse audiences. educators in science and technology contribute to national reconciliation. our decision-making to maximise our\nacross Australia. impact.\n• Ensure the Parkes and Deakin Centres • Work alongside communities to\nare accessible and inclusive. • Grow national presence by reaching incorporate First Nations knowledge • Share internal insights to inform\nmore young people, underserved across all of Questacon’s offer to external policy.\n• Provide seamless, custom-made\ncommunities and under-represented enrich the experience of all audiences.\nengagement experiences before, • Build ours and our partners’ science\naudiences.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "strategies/Questacon-20Strategic-20Plan-202024-2029.pdf (https://www.questacon.edu.au/sites/default/files/2025-04/Questacon%20Strategic%20Plan%202024-2029.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-000748", "entity_name": "Questacon Advisory Council", "folder_name": "Questacon-Advisory-Council", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "First Nations long-running connection to and partners.\nscience and technology. and use of science and technology.\n• Deliver diverse offerings for • Grow the capability and confidence of • Embed reconciliation in our work and • Ensure our data and insights inform\ndiverse audiences. educators in science and technology contribute to national reconciliation. our decision-making to maximise our\nacross Australia. impact.\n• Ensure the Parkes and Deakin Centres • Work alongside communities to\nare accessible and inclusive. • Grow national presence by reaching incorporate First Nations knowledge • Share internal insights to inform\nmore young people, underserved across all of Questacon’s offer to external policy.\n• Provide seamless, custom-made\ncommunities and under-represented enrich the experience of all audiences.\nengagement experiences before, • Build ours and our partners’ science\naudiences.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "strategies/Questacon-20Strategic-20Plan-202024-2029.pdf (https://www.questacon.edu.au/sites/default/files/2025-04/Questacon%20Strategic%20Plan%202024-2029.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and 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