{ "entity_id": "QLD-Queensland-Rail", "folder": "Queensland-Rail", "name": "Queensland Rail", "type": "Government-Owned Corporation", "jurisdiction": "QLD", "portfolio": "Transport", "website": "https://www.queenslandrail.com.au/", "data_status": "partial", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": true, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 1, "n_kpi_targets": 2, "n_kpi_results": 2, "n_outcomes": 1, "verified_own_data": true }, "strategy_profile": { "status": "needs_review", "confidence": "medium", "summary": "Queensland Rail has been connecting communities across our vast state for more than 150 years. We connect various industries to ports, and support millions of customers to connect with jobs, education, essential services and their communities, every single day.", "official_site_url": "https://www.queenslandrail.com.au/", "source_documents": [ { "type": "strategie", "title": "Reconciliation Action Plan (RAP)", "url": "https://www.queenslandrail.com.au/about%20us/Documents/Queensland%20Rail_Reconciliation_Action_Plan.pdf", "period": null, "confidence": "medium" } ], "purpose": { "text": "Queensland Rail has been connecting communities across our vast state for more than 150 years. We connect various industries to ports, and support millions of customers to connect with jobs, education, essential services and their communities, every single day.", "source_url": "https://www.queenslandrail.com.au/about%20us/Documents/Queensland%20Rail_Reconciliation_Action_Plan.pdf", "source_page": 6, "source_deep_url": "https://www.queenslandrail.com.au/about%20us/Documents/Queensland%20Rail_Reconciliation_Action_Plan.pdf#page=6" }, "vision": { "text": "Queensland Rail is committed to connecting in a meaningful way with First Nations communities and people on our collective reconciliation journey. By branching out our networks, we will build deeper relationships with, and respect for, First Nations peoples, using rail to create opportunities and share the message of reconciliation across connected communities to build unity and generate more equitable outcomes.", "source_url": "https://www.queenslandrail.com.au/about%20us/Documents/Queensland%20Rail_Reconciliation_Action_Plan.pdf", "source_page": 7, "source_deep_url": "https://www.queenslandrail.com.au/about%20us/Documents/Queensland%20Rail_Reconciliation_Action_Plan.pdf#page=7" }, "strategic_priorities": [ { "title": "Engaging with local communities and forging partnerships with Aboriginal and Torres Strait Islander businesses, to culti", "description": "Engaging with local communities and forging partnerships with Aboriginal and Torres Strait Islander businesses, to cultivate authentic and respectful relationships across our state", "source_url": "https://www.queenslandrail.com.au/about%20us/Documents/Queensland%20Rail_Reconciliation_Action_Plan.pdf", "source_page": 7, "source_deep_url": "https://www.queenslandrail.com.au/about%20us/Documents/Queensland%20Rail_Reconciliation_Action_Plan.pdf#page=7" }, { "title": "Demonstrating respect for Aboriginal and Torres Strait Islander peoples, cultures and communities, in all aspects of our", "description": "Demonstrating respect for Aboriginal and Torres Strait Islander peoples, cultures and communities, in all aspects of our business.", "source_url": "https://www.queenslandrail.com.au/about%20us/Documents/Queensland%20Rail_Reconciliation_Action_Plan.pdf", "source_page": 7, "source_deep_url": "https://www.queenslandrail.com.au/about%20us/Documents/Queensland%20Rail_Reconciliation_Action_Plan.pdf#page=7" }, { "title": "Creating opportunities for Aboriginal and Torres Strait Islander peoples via an accessible employment strategy that deli", "description": "Creating opportunities for Aboriginal and Torres Strait Islander peoples via an accessible employment strategy that delivers improved recruitment, retention and professional development to build a more inclusive Queensland Rail for the future.", "source_url": "https://www.queenslandrail.com.au/about%20us/Documents/Queensland%20Rail_Reconciliation_Action_Plan.pdf", "source_page": 7, "source_deep_url": "https://www.queenslandrail.com.au/about%20us/Documents/Queensland%20Rail_Reconciliation_Action_Plan.pdf#page=7" } ], "values": [ { "name": "relationships", "description": "", "source_url": "https://www.queenslandrail.com.au/about%20us/Documents/Queensland%20Rail_Reconciliation_Action_Plan.pdf", "source_page": null }, { "name": "respect", "description": "", "source_url": "https://www.queenslandrail.com.au/about%20us/Documents/Queensland%20Rail_Reconciliation_Action_Plan.pdf", "source_page": null }, { "name": "opportunities", "description": "", "source_url": "https://www.queenslandrail.com.au/about%20us/Documents/Queensland%20Rail_Reconciliation_Action_Plan.pdf", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Reconciliation", "description": "Queensland Rail’s commitment to reconciliation is to build deeper relationships with, and respect for, First Nations peoples, using rail to create opportunities and share the message of reconciliation across connected communities to build unity and generate more equitable outcomes.", "activities": [ "Engaging with local communities", "Demonstrating respect", "Creating opportunities" ], "source_url": "https://www.queenslandrail.com.au/about%20us/Documents/Queensland%20Rail_Reconciliation_Action_Plan.pdf", "source_page": 7, "source_deep_url": "https://www.queenslandrail.com.au/about%20us/Documents/Queensland%20Rail_Reconciliation_Action_Plan.pdf#page=7" } ], "performance_measures": [ { "code": "KPI001", "measure": "Procurement spend with Aboriginal and/or Torres Strait Islander businesses", "target": "1.5%", "latest_result": "1%", "status": "Partially achieved", "target_source_url": "https://www.queenslandrail.com.au/about%20us/Documents/Queensland%20Rail_Reconciliation_Action_Plan.pdf", "target_source_page": 11, "result_source_url": "", "result_source_page": 11 }, { "code": "KPI002", "measure": "Percentage of employees identifying as Aboriginal and/or Torres Strait Islander", "target": "3%", "latest_result": "3%", "status": "Achieved", "target_source_url": "https://www.queenslandrail.com.au/about%20us/Documents/Queensland%20Rail_Reconciliation_Action_Plan.pdf", "target_source_page": 11, "result_source_url": "", "result_source_page": 11 } ], "document_alignment_terms": { "must_support": [ "Queensland Rail has been connecting communities across our vast state for more than 150 years. We connect various industries to ports, and support millions of customers to connect ", "Queensland Rail is committed to connecting in a meaningful way with First Nations communities and people on our collective reconciliation journey. By branching out our networks, we", "Engaging with local communities and forging partnerships with Aboriginal and Torres Strait Islander businesses, to cultivate authentic and respectful relationships across our state", "Demonstrating respect for Aboriginal and Torres Strait Islander peoples, cultures and communities, in all aspects of our business.", "Creating opportunities for Aboriginal and Torres Strait Islander peoples via an accessible employment strategy that delivers improved recruitment, retention and professional development to build a more inclusive Queensland Rail for the future." ], "watch_terms": [ "Procurement spend with Aboriginal and/or Torres Strait Islander businesses", "Percentage of employees identifying as Aboriginal and/or Torres Strait Islander" ], "avoid_claiming_without_evidence": [] }, "review_note": "Structured strategy exists but is incomplete." }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": "Queensland Rail is committed to connecting in a meaningful way with First Nations communities and people on our collective reconciliation journey. By branching out our networks, we will build deeper relationships with, and respect for, First Nations peoples, using rail to create opportunities and share the message of reconciliation across connected communities to build unity and generate more equitable outcomes.", "vision_source_page": 7, "purposes": "Queensland Rail has been connecting communities across our vast state for more than 150 years. We connect various industries to ports, and support millions of customers to connect with jobs, education, essential services and their communities, every single day.", "purposes_source_page": 6, "how_we_deliver": "To turn intent into action and support First Nations colleagues and communities, we have developed this RAP using the pillars of relationships, respect and opportunities.", "how_we_deliver_source_page": 6, "government_priorities": [ { "text": "Engaging with local communities and forging partnerships with Aboriginal and Torres Strait Islander businesses, to cultivate authentic and respectful relationships across our state", "source_page": 7 }, { "text": "Demonstrating respect for Aboriginal and Torres Strait Islander peoples, cultures and communities, in all aspects of our business.", "source_page": 7 }, { "text": "Creating opportunities for Aboriginal and Torres Strait Islander peoples via an accessible employment strategy that delivers improved recruitment, retention and professional development to build a more inclusive Queensland Rail for the future.", "source_page": 7 } ], "outcomes": [ { "name": "Outcome 1: Reconciliation", "description": "Queensland Rail’s commitment to reconciliation is to build deeper relationships with, and respect for, First Nations peoples, using rail to create opportunities and share the message of reconciliation across connected communities to build unity and generate more equitable outcomes.", "key_activities": [ "Engaging with local communities", "Demonstrating respect", "Creating opportunities" ], "source_page": 7 } ], "values": [ "relationships", "respect", "opportunities" ], "values_framework_name": "null", "kpi_targets_2025_26": [ { "code": "KPI001", "measure": "Procurement spend with Aboriginal and/or Torres Strait Islander businesses", "target": "1.5%", "source_page": 11 }, { "code": "KPI002", "measure": "Percentage of employees identifying as Aboriginal and/or Torres Strait Islander", "target": "3%", "source_page": 11 } ], "kpi_results_2024_25": [ { "code": "KPI001", "measure": "Procurement spend with Aboriginal and/or Torres Strait Islander businesses", "result": "1%", "status": "Partially achieved", "source_page": 11 }, { "code": "KPI002", "measure": "Percentage of employees identifying as Aboriginal and/or Torres Strait Islander", "result": "3%", "status": "Achieved", "source_page": 11 } ], "_source_urls": { "annual_report_url": "", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "QLD-Queensland-Rail", "entity_name": "Queensland Rail", "folder_name": "Queensland-Rail", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "Develop, implement, and communicate a cultural learning July 2025 Manager Capability,\nstrategy document for our staff.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "strategies/Queensland-20Rail_Reconciliation_Action_Plan.pdf (https://www.queenslandrail.com.au/about%20us/Documents/Queensland%20Rail_Reconciliation_Action_Plan.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "QLD-Queensland-Rail", "entity_name": "Queensland Rail", "folder_name": "Queensland-Rail", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "Develop, implement, and communicate a cultural learning July 2025 Manager Capability,\nstrategy document for our staff.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "strategies/Queensland-20Rail_Reconciliation_Action_Plan.pdf (https://www.queenslandrail.com.au/about%20us/Documents/Queensland%20Rail_Reconciliation_Action_Plan.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "QLD-Queensland-Rail", "entity_name": "Queensland Rail", "folder_name": "Queensland-Rail", "category": "Procurement & Delivery", "scale": "small", "title": "Procurement lessons library for repeat purchases", "idea": "Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.", "quote": "Procurement and Contracts\nDevelop and communicate opportunities for procurement December 2024, 2025 Senior Manager\nof goods and services from Aboriginal and Torres Strait Procurement and Contracts\nIslander businesses to staff.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "strategies/Queensland-20Rail_Reconciliation_Action_Plan.pdf (https://www.queenslandrail.com.au/about%20us/Documents/Queensland%20Rail_Reconciliation_Action_Plan.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "QLD-Queensland-Rail", "entity_name": "Queensland Rail", "folder_name": "Queensland-Rail", "category": "Procurement & Delivery", "scale": "large", "title": "Portfolio delivery office for major investments", "idea": "Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.", "quote": "Procurement and Contracts\nDevelop and communicate opportunities for procurement December 2024, 2025 Senior Manager\nof goods and services from Aboriginal and Torres Strait Procurement and Contracts\nIslander businesses to staff.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "strategies/Queensland-20Rail_Reconciliation_Action_Plan.pdf (https://www.queenslandrail.com.au/about%20us/Documents/Queensland%20Rail_Reconciliation_Action_Plan.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "QLD-Queensland-Rail", "entity_name": "Queensland Rail", "folder_name": "Queensland-Rail", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "March 2024 RAP Chair\nEngage our senior leaders and other staff in the delivery July 2024, January RAP Chair\nof RAP commitments. and July 2025\nDefine and maintain appropriate systems to track, March 2024 RAP Chair\nmeasure and report on RAP commitments.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "strategies/Queensland-20Rail_Reconciliation_Action_Plan.pdf (https://www.queenslandrail.com.au/about%20us/Documents/Queensland%20Rail_Reconciliation_Action_Plan.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "QLD-Queensland-Rail", "entity_name": "Queensland Rail", "folder_name": "Queensland-Rail", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "March 2024 RAP Chair\nEngage our senior leaders and other staff in the delivery July 2024, January RAP Chair\nof RAP commitments. and July 2025\nDefine and maintain appropriate systems to track, March 2024 RAP Chair\nmeasure and report on RAP commitments.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "strategies/Queensland-20Rail_Reconciliation_Action_Plan.pdf (https://www.queenslandrail.com.au/about%20us/Documents/Queensland%20Rail_Reconciliation_Action_Plan.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "QLD-Queensland-Rail", "entity_name": "Queensland Rail", "folder_name": "Queensland-Rail", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "[Page 8]\nOur business\nQueensland Rail has been connecting communities These services bring into focus Queensland communities\nacross our vast state for more than 150 years. and the unique experiences they have to offer to\nWe connect various industries to ports, and support Queenslanders, interstate and international visitors.\nmillions of customers to connect with jobs, education, Queensland Rail Travel is committed to partnering with\nessential services and their communities, every Traditional Owners, First Nations tourism leaders and\nsingle day. the Queensland Tourism Industry Council to incorporate\nmore content that celebrates Queensland’s First Nations\nWith total assets of $9.3 billion and a network that\npeoples, histories, cultures and communities across our\nextends more than 6600 kilometres across the state,\nregional rail network.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "strategies/Queensland-20Rail_Reconciliation_Action_Plan.pdf (https://www.queenslandrail.com.au/about%20us/Documents/Queensland%20Rail_Reconciliation_Action_Plan.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "QLD-Queensland-Rail", "entity_name": "Queensland Rail", "folder_name": "Queensland-Rail", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "[Page 8]\nOur business\nQueensland Rail has been connecting communities These services bring into focus Queensland communities\nacross our vast state for more than 150 years. and the unique experiences they have to offer to\nWe connect various industries to ports, and support Queenslanders, interstate and international visitors.\nmillions of customers to connect with jobs, education, Queensland Rail Travel is committed to partnering with\nessential services and their communities, every Traditional Owners, First Nations tourism leaders and\nsingle day. the Queensland Tourism Industry Council to incorporate\nmore content that celebrates Queensland’s First Nations\nWith total assets of $9.3 billion and a network that\npeoples, histories, cultures and communities across our\nextends more than 6600 kilometres across the state,\nregional rail network.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "strategies/Queensland-20Rail_Reconciliation_Action_Plan.pdf (https://www.queenslandrail.com.au/about%20us/Documents/Queensland%20Rail_Reconciliation_Action_Plan.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "QLD-Queensland-Rail", "entity_name": "Queensland Rail", "folder_name": "Queensland-Rail", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "Report RAP progress to all staff and senior leaders March, June, September, Manager Strategic\nquarterly. and December 2024, 2025 Communications\nPublicly report our RAP achievements, challenges and November 2024, 2025 Executive Officer\nlearnings, annually.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "strategies/Queensland-20Rail_Reconciliation_Action_Plan.pdf (https://www.queenslandrail.com.au/about%20us/Documents/Queensland%20Rail_Reconciliation_Action_Plan.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "QLD-Queensland-Rail", "entity_name": "Queensland Rail", "folder_name": "Queensland-Rail", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "Report RAP progress to all staff and senior leaders March, June, September, Manager Strategic\nquarterly. and December 2024, 2025 Communications\nPublicly report our RAP achievements, challenges and November 2024, 2025 Executive Officer\nlearnings, annually.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "strategies/Queensland-20Rail_Reconciliation_Action_Plan.pdf (https://www.queenslandrail.com.au/about%20us/Documents/Queensland%20Rail_Reconciliation_Action_Plan.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "QLD-Queensland-Rail", "entity_name": "Queensland Rail", "folder_name": "Queensland-Rail", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "Deliverables Timeline Responsibility\nDevelop and implement a staff engagement strategy to raise Develop: March 2024 Manager Strategic\nawareness of reconciliation across our workforce.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "strategies/Queensland-20Rail_Reconciliation_Action_Plan.pdf (https://www.queenslandrail.com.au/about%20us/Documents/Queensland%20Rail_Reconciliation_Action_Plan.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "QLD-Queensland-Rail", "entity_name": "Queensland Rail", "folder_name": "Queensland-Rail", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "Deliverables Timeline Responsibility\nDevelop and implement a staff engagement strategy to raise Develop: March 2024 Manager Strategic\nawareness of reconciliation across our workforce.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "strategies/Queensland-20Rail_Reconciliation_Action_Plan.pdf (https://www.queenslandrail.com.au/about%20us/Documents/Queensland%20Rail_Reconciliation_Action_Plan.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology 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