{ "entity_id": "S-QLD-034", "folder": "Queensland-Ombudsman", "name": "Queensland Ombudsman", "type": "Independent Statutory Authority", "jurisdiction": "QLD", "portfolio": "", "website": "https://www.ombudsman.qld.gov.au/", "data_status": "partial", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 3, "n_kpi_targets": 1, "n_kpi_results": 1, "n_outcomes": 1, "verified_own_data": true }, "strategy_profile": { "status": "needs_review", "confidence": "medium", "summary": "The purpose of the IDS Act is to improve detention services, with a focus on promoting and upholding the humane treatment and conditions of detainees and preventing them from being subject to harm.", "official_site_url": "https://www.ombudsman.qld.gov.au/", "source_documents": [], "purpose": { "text": "The purpose of the IDS Act is to improve detention services, with a focus on promoting and upholding the humane treatment and conditions of detainees and preventing them from being subject to harm.", "source_url": "https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5824T0017/5824t17.pdf", "source_page": 5, "source_deep_url": "https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5824T0017/5824t17.pdf#page=5" }, "vision": null, "strategic_priorities": [ { "title": "improving detention services", "description": "improving detention services", "source_url": "https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5824T0017/5824t17.pdf", "source_page": 5, "source_deep_url": "https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5824T0017/5824t17.pdf#page=5" } ], "values": [ { "name": "humane treatment", "description": "", "source_url": "https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5824T0017/5824t17.pdf", "source_page": null }, { "name": "conditions of detainees", "description": "", "source_url": "https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5824T0017/5824t17.pdf", "source_page": null }, { "name": "independent", "description": "", "source_url": "https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5824T0017/5824t17.pdf", "source_page": null }, { "name": "transparent", "description": "", "source_url": "https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5824T0017/5824t17.pdf", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Humane treatment and conditions of detainees", "description": "The IDS Act establishes a framework for achieving its purpose by: publishing standards for inspection; reviewing detention services and inspecting places of detention; independent and transparent reporting.", "activities": [ "publishing standards for inspection", "reviewing detention services and inspecting places of detention", "independent and transparent reporting" ], "source_url": "https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5824T0017/5824t17.pdf", "source_page": 5, "source_deep_url": "https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5824T0017/5824t17.pdf#page=5" } ], "performance_measures": [ { "code": "", "measure": null, "target": null, "latest_result": null, "status": null, "target_source_url": "https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5824T0017/5824t17.pdf", "target_source_page": null, "result_source_url": "", "result_source_page": null } ], "document_alignment_terms": { "must_support": [ "The purpose of the IDS Act is to improve detention services, with a focus on promoting and upholding the humane treatment and conditions of detainees and preventing them from being", "improving detention services" ], "watch_terms": [], "avoid_claiming_without_evidence": [] }, "review_note": "Structured strategy exists but is incomplete." }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": "The purpose of the IDS Act is to improve detention services, with a focus on promoting and upholding the humane treatment and conditions of detainees and preventing them from being subject to harm.", "purposes_source_page": 5, "how_we_deliver": "Inspecting places of detention is a function of the Inspector under s 8(1)(b) of the IDS Act. Preparing and publishing standards in relation to inspections is a function for the Inspector under s 8(1)(d) of the IDS Act.", "how_we_deliver_source_page": 6, "government_priorities": [ { "text": "improving detention services", "source_page": 5 } ], "outcomes": [ { "name": "Outcome 1: Humane treatment and conditions of detainees", "description": "The IDS Act establishes a framework for achieving its purpose by: publishing standards for inspection; reviewing detention services and inspecting places of detention; independent and transparent reporting.", "key_activities": [ "publishing standards for inspection", "reviewing detention services and inspecting places of detention", "independent and transparent reporting" ], "source_page": 5 } ], "values": [ "humane treatment", "conditions of detainees", "independent", "transparent" ], "values_framework_name": null, "kpi_targets_2025_26": [ { "code": null, "measure": null, "target": null, "source_page": null } ], "kpi_results_2024_25": [ { "code": null, "measure": null, "result": null, "status": null, "source_page": null } ], "_source_urls": { "annual_report_url": "", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "S-QLD-034", "entity_name": "Queensland Ombudsman", "folder_name": "Queensland-Ombudsman", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "OCM performed its internal audit\nThe Office continued to develop its risk\nfunction in accordance with the Office’s Internal\nmanagement maturity in 2024–25 by:\nAudit Charter.\n• Assessing risks in conjunction with the Office’s\nIn 2024–25, the internal audit function drafted\nauthorised risk appetite statement and risk\nthe Office’s Strategic Internal Audit Plan 2026–28,\nmanagement policy and procedure.\nincluding a risk assurance map.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-QLD-034", "entity_name": "Queensland Ombudsman", "folder_name": "Queensland-Ombudsman", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "OCM performed its internal audit\nThe Office continued to develop its risk\nfunction in accordance with the Office’s Internal\nmanagement maturity in 2024–25 by:\nAudit Charter.\n• Assessing risks in conjunction with the Office’s\nIn 2024–25, the internal audit function drafted\nauthorised risk appetite statement and risk\nthe Office’s Strategic Internal Audit Plan 2026–28,\nmanagement policy and procedure.\nincluding a risk assurance map.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-QLD-034", "entity_name": "Queensland Ombudsman", "folder_name": "Queensland-Ombudsman", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "Service standards 2024–25 2024–25\nTarget Actual\nService: Improving public administration\nProportion of investigations resulting in agency rectification action 15% 14%\nParticipants who report training improves their 80% 100%\ndecision-making capability1\nClearance rate for complaints2 100% 101%\nAverage cost to manage each new contact3 $184 $150\nService: Improving detention services\nEffectiveness measure – not identified4\nInspectorate staff (FTE) per completed inspection or review5 2.3 3.3\nProportion of recommendations accepted by agencies6 80% *discontinued\nNotes:\n1.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-QLD-034", "entity_name": "Queensland Ombudsman", "folder_name": "Queensland-Ombudsman", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "Service standards 2024–25 2024–25\nTarget Actual\nService: Improving public administration\nProportion of investigations resulting in agency rectification action 15% 14%\nParticipants who report training improves their 80% 100%\ndecision-making capability1\nClearance rate for complaints2 100% 101%\nAverage cost to manage each new contact3 $184 $150\nService: Improving detention services\nEffectiveness measure – not identified4\nInspectorate staff (FTE) per completed inspection or review5 2.3 3.3\nProportion of recommendations accepted by agencies6 80% *discontinued\nNotes:\n1.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-QLD-034", "entity_name": "Queensland Ombudsman", "folder_name": "Queensland-Ombudsman", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "[Page 74]\nOffice of the Queensland Ombudsman\nManagement Certificate for the year ended 30 June 2025\nF1-3 Administered Activities – Budget to Actual Comparison\nOriginal Actual\nbudget Result Variance\n2025 2025\n$’000 $’000\nA dministered income\nUser charges and fees 400 -\nTotal administered income 400 -\nA dministered expenses\nTransfers of administered income to\n400 -\ngovernment\nTotal administered expenses 400 -\nOperating surplus/(deficit) - -\n-\nNotes explaining major variances for administered activities\nAdministered User charges The actual level of user charges and fees is less than the budgeted\nand fees figure is mainly due to long unplanned absences of several training\nstaff throughout the financial year and the Office deciding part way\nthrough the financial year to temporarily pause the delivery of face-to-\nface training while it began the transformation journey to a primarily", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-QLD-034", "entity_name": "Queensland Ombudsman", "folder_name": "Queensland-Ombudsman", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "[Page 74]\nOffice of the Queensland Ombudsman\nManagement Certificate for the year ended 30 June 2025\nF1-3 Administered Activities – Budget to Actual Comparison\nOriginal Actual\nbudget Result Variance\n2025 2025\n$’000 $’000\nA dministered income\nUser charges and fees 400 -\nTotal administered income 400 -\nA dministered expenses\nTransfers of administered income to\n400 -\ngovernment\nTotal administered expenses 400 -\nOperating surplus/(deficit) - -\n-\nNotes explaining major variances for administered activities\nAdministered User charges The actual level of user charges and fees is less than the budgeted\nand fees figure is mainly due to long unplanned absences of several training\nstaff throughout the financial year and the Office deciding part way\nthrough the financial year to temporarily pause the delivery of face-to-\nface training while it began the transformation journey to a primarily", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-QLD-034", "entity_name": "Queensland Ombudsman", "folder_name": "Queensland-Ombudsman", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "Data sets to be released annually (October)\nComplaints data\n- statistical information about complaints received by the office\nTraining data\n- agencies that participated in training by course and number\nOverseas travel by staff (none in 2024-25)\nConsultancies\n(none in 2024-25)\nQueensland Language Services\nData sets to be released quarterly (October, January, April and July)\nGift register\nContracts over $10,000\nContact details\nEmail us\nif you would like to provide any feedback or make an enquiry about open data.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "pages/strategies-index__18.html (https://www.ombudsman.qld.gov.au/About-us/Right-to-information/open-data-strategy)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-QLD-034", "entity_name": "Queensland Ombudsman", "folder_name": "Queensland-Ombudsman", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "Data sets to be released annually (October)\nComplaints data\n- statistical information about complaints received by the office\nTraining data\n- agencies that participated in training by course and number\nOverseas travel by staff (none in 2024-25)\nConsultancies\n(none in 2024-25)\nQueensland Language Services\nData sets to be released quarterly (October, January, April and July)\nGift register\nContracts over $10,000\nContact details\nEmail us\nif you would like to provide any feedback or make an enquiry about open data.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "pages/strategies-index__18.html (https://www.ombudsman.qld.gov.au/About-us/Right-to-information/open-data-strategy)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-QLD-034", "entity_name": "Queensland Ombudsman", "folder_name": "Queensland-Ombudsman", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "The variance between the 2024–25 Target and the 2024–25 Actual is due to the small number of participants who completed a\nfeedback survey, which resulted in a high average feedback score.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-QLD-034", "entity_name": "Queensland Ombudsman", "folder_name": "Queensland-Ombudsman", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "The variance between the 2024–25 Target and the 2024–25 Actual is due to the small number of participants who completed a\nfeedback survey, which resulted in a high average feedback score.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-QLD-034", "entity_name": "Queensland Ombudsman", "folder_name": "Queensland-Ombudsman", "category": "Case Processing", "scale": "small", "title": "Triage queue for stuck or ageing cases", "idea": "Use existing case data to flag ageing, duplicate, incomplete, or high-risk cases for earlier intervention.", "quote": "[Page 48]\nTable 18: Types of recommendations made to Table 20: PID training sessions and\npublic sector agencies participant numbers\n2022–23 2023–24 2024–25 2022–23 2023–24 2024–25\nFormal 6 7 21\nOther 166 171 164\nTotal 172 178 185\nTable 19: Number of recommendations made to\npublic sector agencies\n2022–23 2023–24 2024–25\nDirect benefit 115 125 105\nSystemic 57 53 80\nTotal 172 178 185\n.on\nnoisseS\n.on\ntnapicitraP\n.on\nnoisseS\n.on\ntnapicitraP\n.on\nnoisseS\n.on\ntnapicitraP\nOpen training1\nModule 1: Assessment\n6 133 - - - -\nand Management\nModule 2:\nRisk Assessment and 2 41 - - - -\nProtection\nSupport Officer Training 13 167 - - 9 172\nModules 1, 2 and 3:\n- - 12 316 -\nPID Management\nPID Awareness Session 3 43 12 215 9 494\nPID Assessment\nand Managing 6 209 8 120 9 275\nOrganisational Risk\nAgency training2\nModule 1: Assessment\n5 118 - - - -\nand Management\nModule 2: Risk\nAssessment and 3 65 - - - -", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-QLD-034", "entity_name": "Queensland Ombudsman", "folder_name": "Queensland-Ombudsman", "category": "Case Processing", "scale": "large", "title": "End-to-end case processing redesign", "idea": "Redesign the case pathway around risk-based triage, reusable evidence, and automated eligibility checks.", "quote": "[Page 48]\nTable 18: Types of recommendations made to Table 20: PID training sessions and\npublic sector agencies participant numbers\n2022–23 2023–24 2024–25 2022–23 2023–24 2024–25\nFormal 6 7 21\nOther 166 171 164\nTotal 172 178 185\nTable 19: Number of recommendations made to\npublic sector agencies\n2022–23 2023–24 2024–25\nDirect benefit 115 125 105\nSystemic 57 53 80\nTotal 172 178 185\n.on\nnoisseS\n.on\ntnapicitraP\n.on\nnoisseS\n.on\ntnapicitraP\n.on\nnoisseS\n.on\ntnapicitraP\nOpen training1\nModule 1: Assessment\n6 133 - - - -\nand Management\nModule 2:\nRisk Assessment and 2 41 - - - -\nProtection\nSupport Officer Training 13 167 - - 9 172\nModules 1, 2 and 3:\n- - 12 316 -\nPID Management\nPID Awareness Session 3 43 12 215 9 494\nPID Assessment\nand Managing 6 209 8 120 9 275\nOrganisational Risk\nAgency training2\nModule 1: Assessment\n5 118 - - - -\nand Management\nModule 2: Risk\nAssessment and 3 65 - - - -", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "other-pdfs/5825t1293.pdf (https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1293/5825t1293.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] } ], "legislation_administered": [], "artifacts": [ { "category": "other-pdfs", "year": null, "url": "https://www.parliament.qld.gov.au/Work-of-the-Assembly/Tabled-Papers/docs/5825T1638/5825t1638.pdf", "file": "other-pdfs/5825t1638.pdf", "bytes": 2104527, "link_text": "official 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