{ "entity_id": "S-QLD-024", "folder": "Queensland-Audit-Office", "name": "Queensland Audit Office", "type": "Independent Statutory Authority", "jurisdiction": "QLD", "portfolio": "", "website": "https://www.qao.qld.gov.au/", "data_status": "stub", "completeness": { "has_strategy_brief": false, "has_strategy_structured": false, "has_vision": false, "has_kpi_targets": false, "has_kpi_results": false, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 10, "n_kpi_targets": 0, "n_kpi_results": 0, "n_outcomes": 0, "verified_own_data": false }, "strategy_profile": { "status": "needs_review", "confidence": "low", "summary": "", "official_site_url": "https://www.qao.qld.gov.au/", "source_documents": [ { "type": "strategie", "title": "Download Strategic plan 2025 – 2029", "url": "https://www.qao.qld.gov.au/sites/default/files/2025-06/QAO%20Strategic%20Plan%202025%E2%80%932029.pdf", "period": "2025", "confidence": "medium" }, { "type": "strategie", "title": "View Strategic plan 2021 – 2025 – 2023 update", "url": "https://www.qao.qld.gov.au/sites/default/files/2023-07/QAO%20Strategic%20plan%202021%E2%80%9325.pdf", "period": "2023", "confidence": "medium" }, { "type": "strategie", "title": "View Strategic Plan 2020 – 2024", "url": "https://www.qao.qld.gov.au/sites/default/files/2020-07/QAO%20Strategic%20Plan%202020%E2%80%9324.pdf", "period": "2020", "confidence": "medium" }, { "type": "annual_report", "title": "Annual Report", "url": "https://www.qao.qld.gov.au/sites/default/files/2019-10/annual_report_2018-19_0.pdf", "period": "2019", "confidence": "high" }, { "type": "corporate_plan", "title": "Corporate Plan", "url": "https://www.qao.qld.gov.au/sites/default/files/2025-06/QAO%20Strategic%20Plan%202025%E2%80%932029.pdf", "period": "2025", "confidence": "high" } ], "purpose": null, "vision": null, "strategic_priorities": [], "values": [], "outcomes": [], "performance_measures": [], "document_alignment_terms": { "must_support": [], "watch_terms": [], "avoid_claiming_without_evidence": [] }, "review_note": "No current official strategy document has been verified yet." }, "global_initiatives": null, "strategy": null, "ideas": [ { "entity_id": "S-QLD-024", "entity_name": "Queensland Audit Office", "folder_name": "Queensland-Audit-Office", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "Charge out rates\nThe Governance, Energy and Finance Committee has approved the following charge out rates for QAO:\nPosition\nApproved rate per hour from 1 October 2024 ($)\nApproved rate per hour from 1 October 2025 ($)\nDeputy/Assistant Auditor-General (Executive)\n286\n286\nDirector/Senior Director (Senior Leader/Leader)\n254\n254\nDirector (Leader)\n244\n244\nSenior Manager (AO8/PO6)\n234\n234\nAudit Manager (AO7/PO5)\n211\n211\nAssistant Manager (AO6/PO4)\n194\n194\nAudit Senior (AO5)\n169\n169\nAuditor (AO4)\n151\n151\nAuditor (AO3)\n129\n129\nAuditor (AO2)\n112\n112\nThe audit fee we charge our clients for audits conducted by QAO staff is based on recovering the operating costs associated with performing the audit.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "pages/annual-reports-index.html (https://www.qao.qld.gov.au/about-us/our-annual-report-transparency-report)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-QLD-024", "entity_name": "Queensland Audit Office", "folder_name": "Queensland-Audit-Office", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "Charge out rates\nThe Governance, Energy and Finance Committee has approved the following charge out rates for QAO:\nPosition\nApproved rate per hour from 1 October 2024 ($)\nApproved rate per hour from 1 October 2025 ($)\nDeputy/Assistant Auditor-General (Executive)\n286\n286\nDirector/Senior Director (Senior Leader/Leader)\n254\n254\nDirector (Leader)\n244\n244\nSenior Manager (AO8/PO6)\n234\n234\nAudit Manager (AO7/PO5)\n211\n211\nAssistant Manager (AO6/PO4)\n194\n194\nAudit Senior (AO5)\n169\n169\nAuditor (AO4)\n151\n151\nAuditor (AO3)\n129\n129\nAuditor (AO2)\n112\n112\nThe audit fee we charge our clients for audits conducted by QAO staff is based on recovering the operating costs associated with performing the audit.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "pages/annual-reports-index.html (https://www.qao.qld.gov.au/about-us/our-annual-report-transparency-report)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-QLD-024", "entity_name": "Queensland Audit Office", "folder_name": "Queensland-Audit-Office", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "Audit Status:\nIn progress\nFollow-up audit: Delivering social housing services\nThe audit follows up on recommendations we made in\nDelivering social housing services\n(Report 1: 2022–23), which we tabled in July 2022.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "pages/homepage.html (https://www.qao.qld.gov.au/)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-QLD-024", "entity_name": "Queensland Audit Office", "folder_name": "Queensland-Audit-Office", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "Audit Status:\nIn progress\nFollow-up audit: Delivering social housing services\nThe audit follows up on recommendations we made in\nDelivering social housing services\n(Report 1: 2022–23), which we tabled in July 2022.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "pages/homepage.html (https://www.qao.qld.gov.au/)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-QLD-024", "entity_name": "Queensland Audit Office", "folder_name": "Queensland-Audit-Office", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "\n\n\n\n2023-03-13T12:05:16+10:00\n2023-03-13T12:01:40+10:00\n2023-03-13T12:05:16+10:00\nAcrobat PDFMaker 22 for Word\nuuid:e62fa55c-c5b4-4f77-ac3e-a98c2bfeafa0\nuuid:cf899bff-911d-4483-8846-71a25ef5e7d8\n\n", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "pages/strategies-index__05.html (https://www.qao.qld.gov.au/sites/default/files/2025-07/QAO%20Strategic%20plan%202021%E2%80%9325.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-QLD-024", "entity_name": "Queensland Audit Office", "folder_name": "Queensland-Audit-Office", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "\n\n\n\n2023-03-13T12:05:16+10:00\n2023-03-13T12:01:40+10:00\n2023-03-13T12:05:16+10:00\nAcrobat PDFMaker 22 for Word\nuuid:e62fa55c-c5b4-4f77-ac3e-a98c2bfeafa0\nuuid:cf899bff-911d-4483-8846-71a25ef5e7d8\n\n", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "pages/strategies-index__05.html (https://www.qao.qld.gov.au/sites/default/files/2025-07/QAO%20Strategic%20plan%202021%E2%80%9325.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-QLD-024", "entity_name": "Queensland Audit Office", "folder_name": "Queensland-Audit-Office", "category": "Procurement & Delivery", "scale": "small", "title": "Procurement lessons library for repeat purchases", "idea": "Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.", "quote": "Graduate opportunities available now\nView our QAO Queensland dashboard\nLatest reports\nSee all\nManaging third-party cyber security risks\nReport 13: 2025–26\nLocal government 2025\nReport 12: 2025–26\nState entities 2025\nReport 11: 2025–26\nManaging Queensland’s finances 2025\nReport 10: 2025–26\nHealth 2025\nReport 9: 2025–26\nMajor projects 2025\nReport 8: 2025–26\nWhat's new\nSee all\n1 May 2026\nTips on protecting your personal information\nNext week, 4–10 May 2026, Queensland celebrates Privacy Awareness Week with the theme\nSmart tech, smarter choices: Protecting your privacy in the age of AI.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "pages/homepage.html (https://www.qao.qld.gov.au/)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-QLD-024", "entity_name": "Queensland Audit Office", "folder_name": "Queensland-Audit-Office", "category": "Procurement & Delivery", "scale": "large", "title": "Portfolio delivery office for major investments", "idea": "Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.", "quote": "Graduate opportunities available now\nView our QAO Queensland dashboard\nLatest reports\nSee all\nManaging third-party cyber security risks\nReport 13: 2025–26\nLocal government 2025\nReport 12: 2025–26\nState entities 2025\nReport 11: 2025–26\nManaging Queensland’s finances 2025\nReport 10: 2025–26\nHealth 2025\nReport 9: 2025–26\nMajor projects 2025\nReport 8: 2025–26\nWhat's new\nSee all\n1 May 2026\nTips on protecting your personal information\nNext week, 4–10 May 2026, Queensland celebrates Privacy Awareness Week with the theme\nSmart tech, smarter choices: Protecting your privacy in the age of AI.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "pages/homepage.html (https://www.qao.qld.gov.au/)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-QLD-024", "entity_name": "Queensland Audit Office", "folder_name": "Queensland-Audit-Office", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "Charge out rates\nThe Governance, Energy and Finance Committee has approved the following charge out rates for QAO:\nPosition\nApproved rate per hour from 1 October 2024 ($)\nApproved rate per hour from 1 October 2025 ($)\nDeputy/Assistant Auditor-General (Executive)\n286\n286\nDirector/Senior Director (Senior Leader/Leader)\n254\n254\nDirector (Leader)\n244\n244\nSenior Manager (AO8/PO6)\n234\n234\nAudit Manager (AO7/PO5)\n211\n211\nAssistant Manager (AO6/PO4)\n194\n194\nAudit Senior (AO5)\n169\n169\nAuditor (AO4)\n151\n151\nAuditor (AO3)\n129\n129\nAuditor (AO2)\n112\n112\nThe audit fee we charge our clients for audits conducted by QAO staff is based on recovering the operating costs associated with performing the audit.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "pages/annual-reports-index.html (https://www.qao.qld.gov.au/about-us/our-annual-report-transparency-report)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-QLD-024", "entity_name": "Queensland Audit Office", "folder_name": "Queensland-Audit-Office", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "Charge out rates\nThe Governance, Energy and Finance Committee has approved the following charge out rates for QAO:\nPosition\nApproved rate per hour from 1 October 2024 ($)\nApproved rate per hour from 1 October 2025 ($)\nDeputy/Assistant Auditor-General (Executive)\n286\n286\nDirector/Senior Director (Senior Leader/Leader)\n254\n254\nDirector (Leader)\n244\n244\nSenior Manager (AO8/PO6)\n234\n234\nAudit Manager (AO7/PO5)\n211\n211\nAssistant Manager (AO6/PO4)\n194\n194\nAudit Senior (AO5)\n169\n169\nAuditor (AO4)\n151\n151\nAuditor (AO3)\n129\n129\nAuditor (AO2)\n112\n112\nThe audit fee we charge our clients for audits conducted by QAO staff is based on recovering the operating costs associated with performing the audit.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "pages/annual-reports-index.html (https://www.qao.qld.gov.au/about-us/our-annual-report-transparency-report)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-QLD-024", "entity_name": "Queensland Audit Office", "folder_name": "Queensland-Audit-Office", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "Pat leads QAO's parliamentary services and audit practice including strategic relationship management, parliamentary engagement, strategic communications, governance and risk, people and culture, information technology, finance, audit quality and methodology, and requests for audit.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "pages/leadership.html (https://www.qao.qld.gov.au/about-us/our-people)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-QLD-024", "entity_name": "Queensland Audit Office", "folder_name": "Queensland-Audit-Office", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "Pat leads QAO's parliamentary services and audit practice including strategic relationship management, parliamentary engagement, strategic communications, governance and risk, people and culture, information technology, finance, audit quality and methodology, and requests for audit.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "pages/leadership.html (https://www.qao.qld.gov.au/about-us/our-people)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] } ], "legislation_administered": [], "artifacts": [ { "category": "strategies", "year": "2025", "url": "https://www.qao.qld.gov.au/sites/default/files/2025-06/QAO%20Strategic%20Plan%202025%E2%80%932029.pdf", "file": "strategies/QAO-20Strategic-20Plan-202025-E2-80-932029.pdf", "bytes": 3038, "link_text": "Download Strategic plan 2025 – 2029" }, { "category": "strategies", "year": "2023", "url": "https://www.qao.qld.gov.au/sites/default/files/2023-07/QAO%20Strategic%20plan%202021%E2%80%9325.pdf", "file": "strategies/QAO-20Strategic-20plan-202021-E2-80-9325.pdf", "bytes": 284473, "link_text": "View Strategic plan 2021 – 2025 – 2023 update" }, { "category": "strategies", "year": "2020", "url": "https://www.qao.qld.gov.au/sites/default/files/2020-07/QAO%20Strategic%20Plan%202020%E2%80%9324.pdf", "file": "strategies/QAO-20Strategic-20Plan-202020-E2-80-9324.pdf", "bytes": 3038, "link_text": "View Strategic Plan 2020 – 2024" }, { "category": "other-pdfs", "year": "2022", "url": "https://www.qao.qld.gov.au/sites/default/files/2022-05/Fact%20sheet%20%E2%80%93%20Our%20forward%20work%20plan.pdf", "file": "other-pdfs/Fact-20sheet-20-E2-80-93-20Our-20forward-20work-20plan.pdf", "bytes": 3038, "link_text": "Our forward work plan" }, { "category": "other-pdfs", "year": "2021", "url": "https://www.qao.qld.gov.au/sites/default/files/2021-10/Fact%20sheet%E2%80%94Internal%20control%20assessments%20from%202021.pdf", "file": "other-pdfs/Fact-20sheet-E2-80-94Internal-20control-20assessments-20from-202021.pdf", "bytes": 847602, "link_text": "Internal control assessments" }, { "category": "other-pdfs", "year": "2025", "url": "https://www.qao.qld.gov.au/sites/default/files/2025-12/Fact%20sheet%20%E2%80%93%20Confidentiality%20of%20QAO%20reports%20to%20parliament.pdf", "file": "other-pdfs/Fact-20sheet-20-E2-80-93-20Confidentiality-20of-20QAO-20reports-20to-20parliamen.pdf", "bytes": 3038, "link_text": "Confidentiality of QAO reports to parliament" }, { "category": "other-pdfs", "year": "2021", "url": "https://www.qao.qld.gov.au/sites/default/files/2021-02/Entity%20self-assessments%20on%20implementation%20of%20QAO%20recommendations.pdf", "file": "other-pdfs/Entity-20self-assessments-20on-20implementation-20of-20QAO-20recommendations.pdf", "bytes": 3038, "link_text": "Entity self-assessments on implementation of QAO recommendations" }, { "category": "other-pdfs", "year": "2024", "url": "https://www.qao.qld.gov.au/sites/default/files/2024-04/Fact%20sheet%20%E2%80%93%20How%20we%20prepare%20our%20reports%20to%20parliament.pdf", "file": "other-pdfs/Fact-20sheet-20-E2-80-93-20How-20we-20prepare-20our-20reports-20to-20parliament.pdf", "bytes": 3038, "link_text": "How we prepare our reports to parliament" }, { "category": "annual-reports", "year": "2019", "url": "https://www.qao.qld.gov.au/sites/default/files/2019-10/annual_report_2018-19_0.pdf", "file": "annual-reports/2019.pdf", "bytes": 3977026, "link_text": "Annual Report" }, { "category": "corporate-plans", "year": "2025", "url": "https://www.qao.qld.gov.au/sites/default/files/2025-06/QAO%20Strategic%20Plan%202025%E2%80%932029.pdf", "file": "corporate-plans/2025.pdf", "bytes": 340693, "link_text": "Corporate Plan" } ], "_meta": { "snapshot_built_at": "2026-05-14T02:13:35+00:00", "strategy_brief_meta": null, "ideas_manifest": { "entity_id": "S-QLD-024", "entity_name": "Queensland Audit Office", "folder_name": "Queensland-Audit-Office", "generated_at": "2026-05-09T23:06:18.886687+00:00", "idea_count": 12, "markdown": "ideas/Queensland-Audit-Office_ideas.md", "jsonl": "ideas/ideas.jsonl", "inputs": [ "Queensland-Audit-Office_strategy-overview.md", "strategy-evidence.json", "global-intelligence/source-manifest.json" ] }, "global_intel_meta": null } }