{ "entity_id": "S-WA-039", "folder": "Public-Transport-Authority", "name": "Public Transport Authority", "type": "Statutory Authority", "jurisdiction": "WA", "portfolio": "Transport", "website": "https://www.pta.wa.gov.au/", "data_status": "partial", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": true, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 4, "n_kpi_targets": 11, "n_kpi_results": 11, "n_outcomes": 2, "verified_own_data": true }, "strategy_profile": { "status": "needs_review", "confidence": "medium", "summary": "To provide safe, customer-focussed, integrated and efficient transport services.", "official_site_url": "https://www.pta.wa.gov.au/", "source_documents": [ { "type": "strategie", "title": "More", "url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d", "period": "2021", "confidence": "medium" } ], "purpose": { "text": "To provide safe, customer-focussed, integrated and efficient transport services.", "source_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d", "source_page": 1, "source_deep_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d#page=1" }, "vision": { "text": "To be recognised as a leader in providing world-class public transport services and solutions.", "source_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d", "source_page": 1, "source_deep_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d#page=1" }, "strategic_priorities": [ { "title": "Better Places - A quality environment with liveable and affordable communities and vibrant regions.", "description": "Better Places - A quality environment with liveable and affordable communities and vibrant regions.", "source_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d", "source_page": 1, "source_deep_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d#page=1" } ], "values": [ { "name": "Safety", "description": "", "source_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d", "source_page": null }, { "name": "Respect", "description": "", "source_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d", "source_page": null }, { "name": "Resilience", "description": "", "source_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d", "source_page": null }, { "name": "Protection", "description": "", "source_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d", "source_page": null }, { "name": "Sustainability", "description": "", "source_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d", "source_page": null }, { "name": "Capacity", "description": "", "source_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d", "source_page": null } ], "outcomes": [ { "name": "Accessible, reliable and safe public transport system", "description": "PTA Key Outcomes: Accessible, reliable and safe public transport system; and protection of the long-term functionality of the rail corridor and 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"target_source_page": 1, "result_source_url": "", "result_source_page": 1 }, { "code": "CCE02", "measure": "Notifiable occurrences Cat B.", "target": "Zero", "latest_result": "Zero", "status": "Achieved", "target_source_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d", "target_source_page": 1, "result_source_url": "", "result_source_page": 1 }, { "code": "CCE03", "measure": "Energy efficiency of Transperth trains versus private cars.", "target": "Achieve a target of 27 GW (cumulative)", "latest_result": "Target met", "status": "Achieved", "target_source_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d", "target_source_page": 1, "result_source_url": "", "result_source_page": 1 }, { "code": "CCE04", "measure": "Passenger Satisfaction Monitor (PSM) - Overall satisfaction with Transperth Train, Bus, Ferry, and Transwa services.", "target": "Achieve a target of 88%", "latest_result": "88%", "status": "Achieved", "target_source_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d", "target_source_page": 1, "result_source_url": "", "result_source_page": 1 }, { "code": "CCE05", "measure": "On Time Running (OTR) Peak- time Transperth Train and Bus.", "target": "Achieve a target of 95%", "latest_result": "95%", "status": "Achieved", "target_source_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d", "target_source_page": 1, "result_source_url": "", "result_source_page": 1 }, { "code": "CCE06", "measure": "On Time Running (OTR) All-Day Transperth Train and Bus.", "target": "Achieve a target of 95%", "latest_result": "95%", "status": "Achieved", "target_source_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d", "target_source_page": 1, "result_source_url": "", "result_source_page": 1 }, { "code": "CCE07", "measure": "On Time Running (OTR) Transwa.", "target": "Achieve a target of 95%", "latest_result": "95%", "status": "Achieved", "target_source_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d", "target_source_page": 1, "result_source_url": "", "result_source_page": 1 }, { "code": "CCE08", "measure": "Project community survey monitoring results.", "target": "Achieve a target of 95%", "latest_result": "95%", "status": "Achieved", "target_source_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d", "target_source_page": 1, "result_source_url": "", "result_source_page": 1 }, { "code": "CCE09", "measure": "Interaction with communication channels (i.e. social media etc.).", "target": "Achieve a target of 95%", "latest_result": "95%", "status": "Achieved", "target_source_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d", "target_source_page": 1, "result_source_url": "", "result_source_page": 1 }, { "code": "CCE10", "measure": "Transperth website.", "target": "Achieve a target of 95%", "latest_result": "95%", "status": "Achieved", "target_source_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d", "target_source_page": 1, "result_source_url": "", "result_source_page": 1 }, { "code": "CCE11", "measure": "Transwa website.", "target": "Achieve a target of 95%", "latest_result": "95%", "status": "Achieved", "target_source_url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d", "target_source_page": 1, "result_source_url": "", "result_source_page": 1 } ], "document_alignment_terms": { "must_support": [ "To provide safe, customer-focussed, integrated and efficient transport services.", "To be recognised as a leader in providing world-class public transport services and solutions.", "Better Places - A quality environment with liveable and affordable communities and vibrant regions." ], "watch_terms": [ "Notifiable occurrences Cat A.", "Notifiable occurrences Cat B.", "Energy efficiency of Transperth trains versus private cars.", "Passenger Satisfaction Monitor (PSM) - Overall satisfaction with Transperth Train, Bus, Ferry, and Transwa services.", "On Time Running (OTR) Peak- time Transperth Train and Bus.", "On Time Running (OTR) All-Day Transperth Train and Bus.", "On Time Running (OTR) Transwa.", "Project community survey monitoring results.", "Interaction with communication channels (i.e. social media etc.).", "Transperth website.", "Transwa website." ], "avoid_claiming_without_evidence": [] }, "review_note": "Structured strategy exists but is incomplete." }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": "To be recognised as a leader in providing world-class public transport services and solutions.", "vision_source_page": 1, "purposes": "To provide safe, customer-focussed, integrated and efficient transport services.", "purposes_source_page": 1, "how_we_deliver": "Work with all appropriate stakeholders to ensure long term planning for optimum utilisation of WA’s public transport networks including – Rail Growth Plan, METRONET and Transport@3.5 Million; to meet community demand and customer expectations.", "how_we_deliver_source_page": 1, "government_priorities": [ { "text": "Better Places - A quality environment with liveable and affordable communities and vibrant regions.", "source_page": 1 } ], "outcomes": [ { "name": "Accessible, reliable and safe public transport system", "description": "PTA Key Outcomes: Accessible, reliable and safe public transport system; and protection of the long-term functionality of the rail corridor and railway infrastructure.", "key_activities": [ "Deliver safe, clean and environmentally friendly integrated public transport services.", "Meet modern customer expectations of customer service.", "Provide the infrastructure capacity to meet current and future transport demands.", "Undertake long term planning to optimise and grow our network." ], "source_page": 1 }, { "name": "Protection of the long-term functionality of the rail corridor and railway infrastructure", "description": "PTA Key Outcomes: Accessible, reliable and safe public transport system; and protection of the long-term functionality of the rail corridor and railway infrastructure.", "key_activities": [ "Position the organisation as a positive contributor to the community.", "Understand current and future operational and capital requirements." ], "source_page": 1 } ], "values": [ "Safety", "Respect", "Resilience", "Protection", "Sustainability", "Capacity" ], "values_framework_name": "PTA Service Outcomes", "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Notifiable occurrences Cat A.", "target": "Zero", "source_page": 1 }, { "code": "CCE02", "measure": "Notifiable occurrences Cat B.", "target": "Zero", "source_page": 1 }, { "code": "CCE03", "measure": "Energy efficiency of Transperth trains versus private cars.", "target": "Achieve a target of 27 GW (cumulative)", "source_page": 1 }, { "code": "CCE04", "measure": "Passenger Satisfaction Monitor (PSM) - Overall satisfaction with Transperth Train, Bus, Ferry, and Transwa services.", "target": "Achieve a target of 88%", "source_page": 1 }, { "code": "CCE05", "measure": "On Time Running (OTR) Peak- time Transperth Train and Bus.", "target": "Achieve a target of 95%", "source_page": 1 }, { "code": "CCE06", "measure": "On Time Running (OTR) All-Day Transperth Train and Bus.", "target": "Achieve a target of 95%", "source_page": 1 }, { "code": "CCE07", "measure": "On Time Running (OTR) Transwa.", "target": "Achieve a target of 95%", "source_page": 1 }, { "code": "CCE08", "measure": "Project community survey monitoring results.", "target": "Achieve a target of 95%", "source_page": 1 }, { "code": "CCE09", "measure": "Interaction with communication channels (i.e. social media etc.).", "target": "Achieve a target of 95%", "source_page": 1 }, { "code": "CCE10", "measure": "Transperth website.", "target": "Achieve a target of 95%", "source_page": 1 }, { "code": "CCE11", "measure": "Transwa website.", "target": "Achieve a target of 95%", "source_page": 1 } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Notifiable occurrences Cat A.", "result": "Zero", "status": "Achieved", "source_page": 1 }, { "code": "CCE02", "measure": "Notifiable occurrences Cat B.", "result": "Zero", "status": "Achieved", "source_page": 1 }, { "code": "CCE03", "measure": "Energy efficiency of Transperth trains versus private cars.", "result": "Target met", "status": "Achieved", "source_page": 1 }, { "code": "CCE04", "measure": "Passenger Satisfaction Monitor (PSM) - Overall satisfaction with Transperth Train, Bus, Ferry, and Transwa services.", "result": "88%", "status": "Achieved", "source_page": 1 }, { "code": "CCE05", "measure": "On Time Running (OTR) Peak- time Transperth Train and Bus.", "result": "95%", "status": "Achieved", "source_page": 1 }, { "code": "CCE06", "measure": "On Time Running (OTR) All-Day Transperth Train and Bus.", "result": "95%", "status": "Achieved", "source_page": 1 }, { "code": "CCE07", "measure": "On Time Running (OTR) Transwa.", "result": "95%", "status": "Achieved", "source_page": 1 }, { "code": "CCE08", "measure": "Project community survey monitoring results.", "result": "95%", "status": "Achieved", "source_page": 1 }, { "code": "CCE09", "measure": "Interaction with communication channels (i.e. social media etc.).", "result": "95%", "status": "Achieved", "source_page": 1 }, { "code": "CCE10", "measure": "Transperth website.", "result": "95%", "status": "Achieved", "source_page": 1 }, { "code": "CCE11", "measure": "Transwa website.", "result": "95%", "status": "Achieved", "source_page": 1 } ], "_source_urls": { "annual_report_url": "", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "S-WA-039", "entity_name": "Public Transport Authority", "folder_name": "Public-Transport-Authority", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "Residual freight\nissues managed\neffectively\nCustomer Service Charter\nThe PTA is a customer service-oriented organisation, responsible for the delivery of efficient and sustainable\npassenger transport services to the public.\n We are committed to providing a quality passenger transport service to the public.\n Our bus, train and ferry staff and contractors are focussed on delivering safe and reliable services.\n Our staff and contractors will treat customers in a respectful and professional manner.\n Our buses, trains, ferries and facilities will be clean and well presented.\n Current information about all PTA services will be available from customer service staff, brochures,\ntimetables, our call centres and our website.\n We will plan and review passenger transport services in consultation with the community to get the best\nresults.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "strategies/Strategic_Plan_2021-2025_FINAL.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-WA-039", "entity_name": "Public Transport Authority", "folder_name": "Public-Transport-Authority", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "Residual freight\nissues managed\neffectively\nCustomer Service Charter\nThe PTA is a customer service-oriented organisation, responsible for the delivery of efficient and sustainable\npassenger transport services to the public.\n We are committed to providing a quality passenger transport service to the public.\n Our bus, train and ferry staff and contractors are focussed on delivering safe and reliable services.\n Our staff and contractors will treat customers in a respectful and professional manner.\n Our buses, trains, ferries and facilities will be clean and well presented.\n Current information about all PTA services will be available from customer service staff, brochures,\ntimetables, our call centres and our website.\n We will plan and review passenger transport services in consultation with the community to get the best\nresults.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "strategies/Strategic_Plan_2021-2025_FINAL.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-WA-039", "entity_name": "Public Transport Authority", "folder_name": "Public-Transport-Authority", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "Supporting procedures\nInformation Breach Response Procedure\nRelated policies\nCloud Computing Policy\nCode of Conduct Policy\nCyber Security Management Policy\nInformation Management Policy\nPrivacy Policy\nTelecommunications Use Policy\nWA Government Information Classification Policy\nWA Government Cyber Security Policy\nLegislative framework\nPrivacy Act 1988 (Cth)\nPrivacy and Responsible Information Sharing Act 2024\nPublic Sector Management Act 1994\nRail Safety National Law (WA)\nSecurity of Critical Infrastructure Act 2018 (Cth)\nCurrent 9002-000-067 Rev0.00 Approved by Managing Director 21/10/2025 Page 3 of 3\nOwner: Chief Information Officer - IMOS UNCONTROLLED IF PRINTED OR DOWNLOADED", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "other-pdfs/9002-000-067-20--20Policy-20--20Information-20Breach.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/Privacy/9002-000-067%20-%20Policy%20-%20Information%20Breach.pdf?ver=bPLw64XK3CGujjo3s5NJ1Q%3d%3d)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-WA-039", "entity_name": "Public Transport Authority", "folder_name": "Public-Transport-Authority", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "Supporting procedures\nInformation Breach Response Procedure\nRelated policies\nCloud Computing Policy\nCode of Conduct Policy\nCyber Security Management Policy\nInformation Management Policy\nPrivacy Policy\nTelecommunications Use Policy\nWA Government Information Classification Policy\nWA Government Cyber Security Policy\nLegislative framework\nPrivacy Act 1988 (Cth)\nPrivacy and Responsible Information Sharing Act 2024\nPublic Sector Management Act 1994\nRail Safety National Law (WA)\nSecurity of Critical Infrastructure Act 2018 (Cth)\nCurrent 9002-000-067 Rev0.00 Approved by Managing Director 21/10/2025 Page 3 of 3\nOwner: Chief Information Officer - IMOS UNCONTROLLED IF PRINTED OR DOWNLOADED", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "other-pdfs/9002-000-067-20--20Policy-20--20Information-20Breach.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/Privacy/9002-000-067%20-%20Policy%20-%20Information%20Breach.pdf?ver=bPLw64XK3CGujjo3s5NJ1Q%3d%3d)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-WA-039", "entity_name": "Public Transport Authority", "folder_name": "Public-Transport-Authority", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "Discover more about us:\nOur role\nOur structure, people, history and legislation\nMore\nPriorities and performance\nOur strategy, focus areas and performance measurement\nMore\nCorporate responsibility\nOur commitment to the community, environment, transparency and privacy\nMore\nWorking with the PTA\nInformation and resources for those who work with us\nMore\nSupplying to the PTA\nOur contracting and procurement processes\nMore\nHow to contact us\nFind out how to get in touch with us\nMore\nAbout us\nOur role\nPriorities and performance\nCorporate responsibility\nWorking with the PTA\nSupplying to the PTA\nHow to contact us\nTransport Portfolio\nOur services\nTransperth\nTranswa\nTransregional\nSchoolbuses\nOur system\nProjects\nCareers\nNews\nContact Us\n(08) 9326 2000\nenquiries@pta.wa.gov.au\nHead Office\nThe PTA\nacknowledges Traditional Owners of Country t\nhroughout\nAustr\nalia and\nrecognises", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "pages/annual-reports-index.html (https://www.pta.wa.gov.au/about-us/annual-reports)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-WA-039", "entity_name": "Public Transport Authority", "folder_name": "Public-Transport-Authority", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "Discover more about us:\nOur role\nOur structure, people, history and legislation\nMore\nPriorities and performance\nOur strategy, focus areas and performance measurement\nMore\nCorporate responsibility\nOur commitment to the community, environment, transparency and privacy\nMore\nWorking with the PTA\nInformation and resources for those who work with us\nMore\nSupplying to the PTA\nOur contracting and procurement processes\nMore\nHow to contact us\nFind out how to get in touch with us\nMore\nAbout us\nOur role\nPriorities and performance\nCorporate responsibility\nWorking with the PTA\nSupplying to the PTA\nHow to contact us\nTransport Portfolio\nOur services\nTransperth\nTranswa\nTransregional\nSchoolbuses\nOur system\nProjects\nCareers\nNews\nContact Us\n(08) 9326 2000\nenquiries@pta.wa.gov.au\nHead Office\nThe PTA\nacknowledges Traditional Owners of Country t\nhroughout\nAustr\nalia and\nrecognises", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "pages/annual-reports-index.html (https://www.pta.wa.gov.au/about-us/annual-reports)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-WA-039", "entity_name": "Public Transport Authority", "folder_name": "Public-Transport-Authority", "category": "Procurement & Delivery", "scale": "small", "title": "Procurement lessons library for repeat purchases", "idea": "Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.", "quote": "[pages 1]\n[Page 1]\nTT\nHH\nEE GG\nOOVVEE RRNNMM\nEENN TT\nOO\nFF\nPublic Transport\nOrganisational Chart\nAuthority\nWW AA\nEESSTTEERRNN AAUUSSTTRRAALLII\nManaging Director Director General\nMark Burgess Transport Portfolio\nPeter Woronzow\nA/Executive Officer of General Counsel Manager Corporate Director Executive Director\nManaging Director Avi Bredmeyer Issues Integrity and Customer Strategy &\nCaroline Francis Phil Rakich Investigations Communications\nZoran Trivanovic Charlotte Hayes\nExecutive Director Executive Director Executive Director Chief Information Executive Director\nFinance Transperth, People and Officer Information PTA Project Delivery\nand Contracts Regional and Organisational Management and Garry Taylor\nRobyn Lamont School Bus Services Development Operational Systems\nMartin White Brian Appleby Russell Taylor", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "other-pdfs/PTA-20Organisational-20Structure-20Oct.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Our%20role/PTA%20Organisational%20Structure%20Oct.pdf?ver=WnCOAd5cpdKEvzCZ4A-VPw%3d%3d)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-WA-039", "entity_name": "Public Transport Authority", "folder_name": "Public-Transport-Authority", "category": "Procurement & Delivery", "scale": "large", "title": "Portfolio delivery office for major investments", "idea": "Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.", "quote": "[pages 1]\n[Page 1]\nTT\nHH\nEE GG\nOOVVEE RRNNMM\nEENN TT\nOO\nFF\nPublic Transport\nOrganisational Chart\nAuthority\nWW AA\nEESSTTEERRNN AAUUSSTTRRAALLII\nManaging Director Director General\nMark Burgess Transport Portfolio\nPeter Woronzow\nA/Executive Officer of General Counsel Manager Corporate Director Executive Director\nManaging Director Avi Bredmeyer Issues Integrity and Customer Strategy &\nCaroline Francis Phil Rakich Investigations Communications\nZoran Trivanovic Charlotte Hayes\nExecutive Director Executive Director Executive Director Chief Information Executive Director\nFinance Transperth, People and Officer Information PTA Project Delivery\nand Contracts Regional and Organisational Management and Garry Taylor\nRobyn Lamont School Bus Services Development Operational Systems\nMartin White Brian Appleby Russell Taylor", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "other-pdfs/PTA-20Organisational-20Structure-20Oct.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Our%20role/PTA%20Organisational%20Structure%20Oct.pdf?ver=WnCOAd5cpdKEvzCZ4A-VPw%3d%3d)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-WA-039", "entity_name": "Public Transport Authority", "folder_name": "Public-Transport-Authority", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "Areas\nGrowth Plan, METRONET and and raise community knowledge\nTransport@3.5 Million; to meet awareness of the management systems.\ncommunity demand and customer benefits of public\nexpectations. transport.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "strategies/Strategic_Plan_2021-2025_FINAL.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-WA-039", "entity_name": "Public Transport Authority", "folder_name": "Public-Transport-Authority", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "Areas\nGrowth Plan, METRONET and and raise community knowledge\nTransport@3.5 Million; to meet awareness of the management systems.\ncommunity demand and customer benefits of public\nexpectations. transport.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "strategies/Strategic_Plan_2021-2025_FINAL.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-WA-039", "entity_name": "Public Transport Authority", "folder_name": "Public-Transport-Authority", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "Residual freight\nissues managed\neffectively\nCustomer Service Charter\nThe PTA is a customer service-oriented organisation, responsible for the delivery of efficient and sustainable\npassenger transport services to the public.\n We are committed to providing a quality passenger transport service to the public.\n Our bus, train and ferry staff and contractors are focussed on delivering safe and reliable services.\n Our staff and contractors will treat customers in a respectful and professional manner.\n Our buses, trains, ferries and facilities will be clean and well presented.\n Current information about all PTA services will be available from customer service staff, brochures,\ntimetables, our call centres and our website.\n We will plan and review passenger transport services in consultation with the community to get the best\nresults.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "strategies/Strategic_Plan_2021-2025_FINAL.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-WA-039", "entity_name": "Public Transport Authority", "folder_name": "Public-Transport-Authority", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "Residual freight\nissues managed\neffectively\nCustomer Service Charter\nThe PTA is a customer service-oriented organisation, responsible for the delivery of efficient and sustainable\npassenger transport services to the public.\n We are committed to providing a quality passenger transport service to the public.\n Our bus, train and ferry staff and contractors are focussed on delivering safe and reliable services.\n Our staff and contractors will treat customers in a respectful and professional manner.\n Our buses, trains, ferries and facilities will be clean and well presented.\n Current information about all PTA services will be available from customer service staff, brochures,\ntimetables, our call centres and our website.\n We will plan and review passenger transport services in consultation with the community to get the best\nresults.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "strategies/Strategic_Plan_2021-2025_FINAL.pdf (https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/About_us/Priorities%20and%20performance/Strategic%20plan/Strategic_Plan_2021-2025_FINAL.pdf?ver=jLlw7PNvaatL3gAsK8XWlA%3d%3d)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, 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"link_text": "PTA Organisational Structure (PDF 64KB)" }, { "category": "other-pdfs", "year": "2020", "url": "https://www.pta.wa.gov.au/Portals/15/PTA%20Strategic%20Plan%202025-2030%20poster.pdf?ver=iAMWhiiJnXlhpfXQTo9dOg%3d%3d", "file": "other-pdfs/PTA-20Strategic-20Plan-202025-2030-20poster.pdf", "bytes": 168875, "link_text": "" }, { "category": "other-pdfs", "year": null, "url": "https://www.pta.wa.gov.au/Portals/15/AA_DOCUMENTS/Privacy/9002-000-067%20-%20Policy%20-%20Information%20Breach.pdf?ver=bPLw64XK3CGujjo3s5NJ1Q%3d%3d", "file": "other-pdfs/9002-000-067-20--20Policy-20--20Information-20Breach.pdf", "bytes": 137702, "link_text": "View the PTA Information Breach Policy here." } ], "_meta": { "snapshot_built_at": "2026-05-14T02:13:34+00:00", "strategy_brief_meta": { "model": "nova-micro", "folder": "Public-Transport-Authority", "annual_report": { "file": null, "url": "", "year": null }, "corporate_plan": { "file": "strategies\\Strategic_Plan_2021-2025_FINAL.txt", "url": 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