{ "entity_id": "B-002593", "folder": "Professional-Services-Review-Panel", "name": "Professional Services Review Panel", "type": "Statutory Body", "jurisdiction": "Commonwealth", "portfolio": "Health, Disability and Ageing", "website": "http://www.psr.gov.au/psr-agency-corporate-information/statutory-appointments", "data_status": "rich", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 6, "n_kpi_targets": 2, "n_kpi_results": 2, "n_outcomes": 1, "verified_own_data": true }, "strategy_profile": { "status": "published", "confidence": "high", "summary": "Our purpose is to safeguard the Australian public and the Commonwealth from the risk and cost of inappropriate practice within the medicare, dental and pharmaceutical benefits programs. [CP p. 4]", "official_site_url": "http://www.psr.gov.au/psr-agency-corporate-information/statutory-appointments", "source_documents": [ { "type": "annual_report", "title": "Download PSR Annual Report 2024-25.pdf", "url": "https://www.psr.gov.au/sites/default/files/2025-10/PSR%20Annual%20Report%202024-25.pdf", "period": "2024-25", "confidence": "high" }, { "type": "annual_report", "title": "Download Professional Services Review Annual Report 2023–24.PDF", "url": "https://www.psr.gov.au/sites/default/files/2024-10/Professional%20Services%20Review%20Annual%20Report%202023%E2%80%9324.PDF", "period": "2023-24", "confidence": "high" }, { "type": "annual_report", "title": "Download Professional Services Review Annual Report 2022-23.pdf", "url": "https://www.psr.gov.au/sites/default/files/2023-10/Professional%20Services%20Review%20Annual%20Report%202022-23.pdf", "period": "2022-23", "confidence": "high" }, { "type": "annual_report", "title": "Download Annual Report 2021-22", "url": "https://www.psr.gov.au/sites/default/files/2022-11/PSR_annual_report_2021-22.PDF", "period": "2021-22", "confidence": "high" }, { "type": "annual_report", "title": "Download Annual Report 2020-21", "url": "https://www.psr.gov.au/sites/default/files/2022-11/PSR_annual_report_2020-21.PDF", "period": "2020-21", "confidence": "high" }, { "type": "corporate_plan", "title": "Download PSR Corporate Plan 2025-26.pdf", "url": "https://www.psr.gov.au/sites/default/files/2025-08/PSR%20Corporate%20Plan%202025-26.pdf", "period": "2025-26", "confidence": "high" } ], "purpose": { "text": "Our purpose is to safeguard the Australian public and the Commonwealth from the risk and cost of inappropriate practice within the medicare, dental and pharmaceutical benefits programs. [CP p. 4]", "source_url": "https://www.psr.gov.au/sites/default/files/2025-08/PSR%20Corporate%20Plan%202025-26.pdf", "source_page": 4, "source_deep_url": "https://www.psr.gov.au/sites/default/files/2025-08/PSR%20Corporate%20Plan%202025-26.pdf#page=4" }, "vision": null, "strategic_priorities": [ { "title": "Strengthening our ongoing strategic workforce planning to ensure that we are well-equipped and resourced for current and", "description": "Strengthening our ongoing strategic workforce planning to ensure that we are well-equipped and resourced for current and future responsibilities and we continue to attract and retain the right talent and culture", "source_url": "https://www.psr.gov.au/sites/default/files/2025-08/PSR%20Corporate%20Plan%202025-26.pdf", "source_page": 12, "source_deep_url": "https://www.psr.gov.au/sites/default/files/2025-08/PSR%20Corporate%20Plan%202025-26.pdf#page=12" }, { "title": "Enhancing our workforce’s skills through ongoing training programs and leadership development at all levels to ensure ou", "description": "Enhancing our workforce’s skills through ongoing training programs and leadership development at all levels to ensure our people can meet current and future challenges", "source_url": "https://www.psr.gov.au/sites/default/files/2025-08/PSR%20Corporate%20Plan%202025-26.pdf", "source_page": 12, "source_deep_url": "https://www.psr.gov.au/sites/default/files/2025-08/PSR%20Corporate%20Plan%202025-26.pdf#page=12" }, { "title": "Fostering high levels of staff engagement and innovative thinking by encouraging a culture where creativity and new idea", "description": "Fostering high levels of staff engagement and innovative thinking by encouraging a culture where creativity and new ideas are welcomed", "source_url": "https://www.psr.gov.au/sites/default/files/2025-08/PSR%20Corporate%20Plan%202025-26.pdf", "source_page": 12, "source_deep_url": "https://www.psr.gov.au/sites/default/files/2025-08/PSR%20Corporate%20Plan%202025-26.pdf#page=12" }, { "title": "Strengthening our capability by embracing diverse perspectives and implementing initiatives that promote inclusivity to ", "description": "Strengthening our capability by embracing diverse perspectives and implementing initiatives that promote inclusivity to ensure all voices are heard and valued", "source_url": "https://www.psr.gov.au/sites/default/files/2025-08/PSR%20Corporate%20Plan%202025-26.pdf", "source_page": 12, "source_deep_url": "https://www.psr.gov.au/sites/default/files/2025-08/PSR%20Corporate%20Plan%202025-26.pdf#page=12" }, { "title": "Building on our strong relationships with our stakeholders by enhancing our communication and engagement strategies to e", "description": "Building on our strong relationships with our stakeholders by enhancing our communication and engagement strategies to ensure transparency and foster trust among our partners and the community", "source_url": "https://www.psr.gov.au/sites/default/files/2025-08/PSR%20Corporate%20Plan%202025-26.pdf", "source_page": 12, "source_deep_url": "https://www.psr.gov.au/sites/default/files/2025-08/PSR%20Corporate%20Plan%202025-26.pdf#page=12" } ], "values": [ { "name": "fair", "description": "", "source_url": "https://www.psr.gov.au/sites/default/files/2025-08/PSR%20Corporate%20Plan%202025-26.pdf", "source_page": null }, { "name": "transparent", "description": "", "source_url": "https://www.psr.gov.au/sites/default/files/2025-08/PSR%20Corporate%20Plan%202025-26.pdf", "source_page": null }, { "name": "professional", "description": "", "source_url": "https://www.psr.gov.au/sites/default/files/2025-08/PSR%20Corporate%20Plan%202025-26.pdf", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: A reduction of the risks to patients and costs to the Australian Government of inappropriate practice, including through investigating health services claimed under the medicare and pharmaceutical benefits schemes", "description": "The Australian Government, through PSR, aims to safeguard the community against the risks and costs of inappropriate practice by health practitioners. PSR liaises with governments, medical and health care regulatory bodies, and professional organisations to protect the integrity of the medicare benefits, pharmaceutical benefits, and child dental benefits programs. [AR p. 12]", "activities": [ "investigate through peer review whether practitioners have engaged in inappropriate practice", "actively engage with professional bodies through consultation" ], "source_url": "https://www.psr.gov.au/sites/default/files/2025-08/PSR%20Corporate%20Plan%202025-26.pdf", "source_page": 12, "source_deep_url": "https://www.psr.gov.au/sites/default/files/2025-08/PSR%20Corporate%20Plan%202025-26.pdf#page=12" } ], "performance_measures": [ { "code": "CCE01", "measure": "At 30 June, more than 50% of active cases have been with PSR for less than one year", "target": "Achieved", "latest_result": "76%", "status": "Achieved", "target_source_url": "https://www.psr.gov.au/sites/default/files/2025-08/PSR%20Corporate%20Plan%202025-26.pdf", "target_source_page": 17, "result_source_url": "https://www.psr.gov.au/sites/default/files/2025-10/PSR%20Annual%20Report%202024-25.pdf", "result_source_page": 20 }, { "code": "CCE02", "measure": "At 30 June, fewer than 15% of active cases have been with PSR for more than 3 years", "target": "Achieved", "latest_result": "9%", "status": "Achieved", "target_source_url": "https://www.psr.gov.au/sites/default/files/2025-08/PSR%20Corporate%20Plan%202025-26.pdf", "target_source_page": 17, "result_source_url": "https://www.psr.gov.au/sites/default/files/2025-10/PSR%20Annual%20Report%202024-25.pdf", "result_source_page": 20 } ], "document_alignment_terms": { "must_support": [ "Our purpose is to safeguard the Australian public and the Commonwealth from the risk and cost of inappropriate practice within the medicare, dental and pharmaceutical benefits prog", "Strengthening our ongoing strategic workforce planning to ensure that we are well-equipped and resourced for current and future responsibilities and we continue to attract and retain the right talent and culture", "Enhancing our workforce’s skills through ongoing training programs and leadership development at all levels to ensure our people can meet current and future challenges", "Fostering high levels of staff engagement and innovative thinking by encouraging a culture where creativity and new ideas are welcomed", "Strengthening our capability by embracing diverse perspectives and implementing initiatives that promote inclusivity to ensure all voices are heard and valued", "Building on our strong relationships with our stakeholders by enhancing our communication and engagement strategies to ensure transparency and foster trust among our partners and the community" ], "watch_terms": [ "At 30 June, more than 50% of active cases have been with PSR for less than one year", "At 30 June, fewer than 15% of active cases have been with PSR for more than 3 years" ], "avoid_claiming_without_evidence": [] }, "review_note": "" }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": "Our purpose is to safeguard the Australian public and the Commonwealth from the risk and cost of inappropriate practice within the medicare, dental and pharmaceutical benefits programs. [CP p. 4]", "purposes_source_page": 4, "how_we_deliver": "We will continue to strengthen our workforce capacity through continued focus on mental health and wellbeing as well as talent attraction and retention. [CP p. 12]", "how_we_deliver_source_page": 12, "government_priorities": [ { "text": "Strengthening our ongoing strategic workforce planning to ensure that we are well-equipped and resourced for current and future responsibilities and we continue to attract and retain the right talent and culture", "source_page": 12 }, { "text": "Enhancing our workforce’s skills through ongoing training programs and leadership development at all levels to ensure our people can meet current and future challenges", "source_page": 12 }, { "text": "Fostering high levels of staff engagement and innovative thinking by encouraging a culture where creativity and new ideas are welcomed", "source_page": 12 }, { "text": "Strengthening our capability by embracing diverse perspectives and implementing initiatives that promote inclusivity to ensure all voices are heard and valued", "source_page": 12 }, { "text": "Building on our strong relationships with our stakeholders by enhancing our communication and engagement strategies to ensure transparency and foster trust among our partners and the community", "source_page": 12 } ], "outcomes": [ { "name": "Outcome 1: A reduction of the risks to patients and costs to the Australian Government of inappropriate practice, including through investigating health services claimed under the medicare and pharmaceutical benefits schemes", "description": "The Australian Government, through PSR, aims to safeguard the community against the risks and costs of inappropriate practice by health practitioners. PSR liaises with governments, medical and health care regulatory bodies, and professional organisations to protect the integrity of the medicare benefits, pharmaceutical benefits, and child dental benefits programs. [AR p. 12]", "key_activities": [ "investigate through peer review whether practitioners have engaged in inappropriate practice", "actively engage with professional bodies through consultation" ], "source_page": 12 } ], "values": [ "fair", "transparent", "professional" ], "values_framework_name": "PSR Values", "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "At 30 June, more than 50% of active cases have been with PSR for less than one year", "target": "Achieved", "source_page": 17 }, { "code": "CCE02", "measure": "At 30 June, fewer than 15% of active cases have been with PSR for more than 3 years", "target": "Achieved", "source_page": 17 } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "At 30 June, more than 50% of active cases have been with PSR for less than one year", "result": "76%", "status": "Achieved", "source_page": 20 }, { "code": "CCE02", "measure": "At 30 June, fewer than 15% of active cases have been with PSR for more than 3 years", "result": "9%", "status": "Achieved", "source_page": 20 } ], "_source_urls": { "annual_report_url": "https://www.psr.gov.au/sites/default/files/2025-10/PSR%20Annual%20Report%202024-25.pdf", "corporate_plan_url": "https://www.psr.gov.au/sites/default/files/2025-08/PSR%20Corporate%20Plan%202025-26.pdf" } }, "ideas": [ { "entity_id": "B-002593", "entity_name": "Professional Services Review Panel", "folder_name": "Professional-Services-Review-Panel", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "Summary of PSR’s performance results against the expected\nperformance (PB statements 2024–25)\nQuantitative\nperformance\ncriteria 2024–25 Target Result Summary of result\nNumber of At 30 June, more than Achieved On 30 June 2025,\nactive cases 50% of active cases 76% of active cases\nunder review have been with PSR had been with PSR\nfor less than one year for less than one year\nNumber of At 30 June, fewer than Achieved On 30 June 2025,\nactive cases 15% of active cases 9% of active cases\nunder review have been with PSR have been with PSR\nfor more than 3 years for more than 3 years\nPSR achieved its 2024–25 PB statements performance targets by applying a structured\nworkflow approach to all referrals received, utilising case management systems and\nprocesses and ensuring it has appropriately qualified staff to provide the legal and", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "annual-reports/2024-25.pdf (https://www.psr.gov.au/sites/default/files/2025-10/PSR%20Annual%20Report%202024-25.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-002593", "entity_name": "Professional Services Review Panel", "folder_name": "Professional-Services-Review-Panel", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "Summary of PSR’s performance results against the expected\nperformance (PB statements 2024–25)\nQuantitative\nperformance\ncriteria 2024–25 Target Result Summary of result\nNumber of At 30 June, more than Achieved On 30 June 2025,\nactive cases 50% of active cases 76% of active cases\nunder review have been with PSR had been with PSR\nfor less than one year for less than one year\nNumber of At 30 June, fewer than Achieved On 30 June 2025,\nactive cases 15% of active cases 9% of active cases\nunder review have been with PSR have been with PSR\nfor more than 3 years for more than 3 years\nPSR achieved its 2024–25 PB statements performance targets by applying a structured\nworkflow approach to all referrals received, utilising case management systems and\nprocesses and ensuring it has appropriately qualified staff to provide the legal and", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "annual-reports/2024-25.pdf (https://www.psr.gov.au/sites/default/files/2025-10/PSR%20Annual%20Report%202024-25.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-002593", "entity_name": "Professional Services Review Panel", "folder_name": "Professional-Services-Review-Panel", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "[Page 110]\n100\n22–1202\nTROPER\nLAUNNA\nWEIVER\nSECIVRES\nLANOISSEFORP\nIndex\nA Corporate Plan 2021, 22\nactivities reviewed Corporate Support Unit, 23\nchiropractors, 18 COVID-19\nCOVID-19 consultations, 17 business continuity, 36\ngeneral practitioners, 19 Comcare requirements, 36\nimaging services, 18 disruptions, 13\nprescribing, 17–18 impact on operations, 1–2\nskin medicine, 17–18 use of online training and resources, 36\nspecialists, 19 COVID-19 consultations, review, 17\nsurgical operations, 19 Creyke, Robin, 3\ntelehealth, 17\nadvertising and market research, 41\nD\naudit\nDavies, Rebecca, 4, 26, 27\nInternal Audit Plan, 25, 27\nDental Benefits, 7\nPSR Audit and Risk Committee Charter, 26\nprotect integrity, 6\nAudit and Risk Committee, see, PSR Audit and Risk\nDepartment of Health and Aged Care, 3, 5\nCommittee\nas PBS stakeholder, 6\nAustralian Health Practioner Regulation Agency\nrequests received, 12", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2021-22.pdf (https://www.psr.gov.au/sites/default/files/2022-11/PSR_annual_report_2021-22.PDF)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-002593", "entity_name": "Professional Services Review Panel", "folder_name": "Professional-Services-Review-Panel", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "[Page 110]\n100\n22–1202\nTROPER\nLAUNNA\nWEIVER\nSECIVRES\nLANOISSEFORP\nIndex\nA Corporate Plan 2021, 22\nactivities reviewed Corporate Support Unit, 23\nchiropractors, 18 COVID-19\nCOVID-19 consultations, 17 business continuity, 36\ngeneral practitioners, 19 Comcare requirements, 36\nimaging services, 18 disruptions, 13\nprescribing, 17–18 impact on operations, 1–2\nskin medicine, 17–18 use of online training and resources, 36\nspecialists, 19 COVID-19 consultations, review, 17\nsurgical operations, 19 Creyke, Robin, 3\ntelehealth, 17\nadvertising and market research, 41\nD\naudit\nDavies, Rebecca, 4, 26, 27\nInternal Audit Plan, 25, 27\nDental Benefits, 7\nPSR Audit and Risk Committee Charter, 26\nprotect integrity, 6\nAudit and Risk Committee, see, PSR Audit and Risk\nDepartment of Health and Aged Care, 3, 5\nCommittee\nas PBS stakeholder, 6\nAustralian Health Practioner Regulation Agency\nrequests received, 12", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2021-22.pdf (https://www.psr.gov.au/sites/default/files/2022-11/PSR_annual_report_2021-22.PDF)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-002593", "entity_name": "Professional Services Review Panel", "folder_name": "Professional-Services-Review-Panel", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "[Page 58]\n48\n22–1202\nTROPER\nLAUNNA\nWEIVER\nSECIVRES\nLANOISSEFORP\nSTATEMENT OF COMPREHENSIVE INCOME\nfor the period ended 30 June 2022\nOriginal\n2022 2021 Budget 2022\nNotes $ $ $\nNET COST OF SERVICES\nExpenses\nEmployee benefits 1A 4,156,593 3,649,206 4,159,000\nSupplier expenses 1B 4,168,438 3,854,917 7,518,000\nDepreciation and amortisation 4A 769,842 661,544 690,000\nFinance costs 1C 1,818 5,174 4,000\nImpairment of assets 1D ‐ 2,045 ‐\nLosses from disposal of assets 1E 381 3,284 ‐\nTotal expenses 9,097,072 8,176,170 12,371,000\nOwn‐Source Income\nOwn‐source revenue\nRendering of services 2A 97,000 124,626 ‐\nOther revenue 2B 40,000 37,000 39,000\nTotal own‐source revenue 137,000 161,626 39,000\nGains\nOther gains 2C ‐ 2,000 ‐\nTotal gains ‐ 2,000 ‐\nTotal own‐source income 137,000 163,626 39,000\nNet cost of services 8,960,072 8,012,544 12,332,000", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2021-22.pdf (https://www.psr.gov.au/sites/default/files/2022-11/PSR_annual_report_2021-22.PDF)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-002593", "entity_name": "Professional Services Review Panel", "folder_name": "Professional-Services-Review-Panel", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "[Page 58]\n48\n22–1202\nTROPER\nLAUNNA\nWEIVER\nSECIVRES\nLANOISSEFORP\nSTATEMENT OF COMPREHENSIVE INCOME\nfor the period ended 30 June 2022\nOriginal\n2022 2021 Budget 2022\nNotes $ $ $\nNET COST OF SERVICES\nExpenses\nEmployee benefits 1A 4,156,593 3,649,206 4,159,000\nSupplier expenses 1B 4,168,438 3,854,917 7,518,000\nDepreciation and amortisation 4A 769,842 661,544 690,000\nFinance costs 1C 1,818 5,174 4,000\nImpairment of assets 1D ‐ 2,045 ‐\nLosses from disposal of assets 1E 381 3,284 ‐\nTotal expenses 9,097,072 8,176,170 12,371,000\nOwn‐Source Income\nOwn‐source revenue\nRendering of services 2A 97,000 124,626 ‐\nOther revenue 2B 40,000 37,000 39,000\nTotal own‐source revenue 137,000 161,626 39,000\nGains\nOther gains 2C ‐ 2,000 ‐\nTotal gains ‐ 2,000 ‐\nTotal own‐source income 137,000 163,626 39,000\nNet cost of services 8,960,072 8,012,544 12,332,000", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2021-22.pdf (https://www.psr.gov.au/sites/default/files/2022-11/PSR_annual_report_2021-22.PDF)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-002593", "entity_name": "Professional Services Review Panel", "folder_name": "Professional-Services-Review-Panel", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "T he strategic planning framework underpinning our governance and\nstrategic direction\nPortfolio Budget\nStatements\nEnabling and governance\nframeworks\n• Health Insurance Act 1973\nCorporate Plan • Public Governance,\nPerformance and\nAccountability Act 2013\nassociated instruments\nand policies\nBusiness unit plans\n• Public Services Act 1999 and\nassociated instruments\n• PSR Enterprise Agreement\n• PSR policies, frameworks and\nPerformance agreements\ngovernance arrangements\n• Internal audit program\nAnnual report\n8", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "corporate-plans/2025-26.pdf (https://www.psr.gov.au/sites/default/files/2025-08/PSR%20Corporate%20Plan%202025-26.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-002593", "entity_name": "Professional Services Review Panel", "folder_name": "Professional-Services-Review-Panel", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "T he strategic planning framework underpinning our governance and\nstrategic direction\nPortfolio Budget\nStatements\nEnabling and governance\nframeworks\n• Health Insurance Act 1973\nCorporate Plan • Public Governance,\nPerformance and\nAccountability Act 2013\nassociated instruments\nand policies\nBusiness unit plans\n• Public Services Act 1999 and\nassociated instruments\n• PSR Enterprise Agreement\n• PSR policies, frameworks and\nPerformance agreements\ngovernance arrangements\n• Internal audit program\nAnnual report\n8", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "corporate-plans/2025-26.pdf (https://www.psr.gov.au/sites/default/files/2025-08/PSR%20Corporate%20Plan%202025-26.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-002593", "entity_name": "Professional Services Review Panel", "folder_name": "Professional-Services-Review-Panel", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "[Page 16]\nCorporate Plan • 2025–26 to 2028–29\nOver the next the next 3 years, we will focus on:\n• strengthening our ongoing strategic workforce planning to ensure that we are well-equipped\nand resourced for current and future responsibilities and we continue to attract and retain\nthe right talent and culture\n• enhancing our workforce’s skills through ongoing training programs and leadership\ndevelopment at all levels to ensure our people can meet current and future challenges\n• fostering high levels of staff engagement and innovative thinking by encouraging a\nculture where creativity and new ideas are welcomed\n• strengthening our capability by embracing diverse perspectives and implementing initiatives\nthat promote inclusivity to ensure all voices are heard and valued\n• building on our strong relationships with our stakeholders by enhancing our communication", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "corporate-plans/2025-26.pdf (https://www.psr.gov.au/sites/default/files/2025-08/PSR%20Corporate%20Plan%202025-26.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "B-002593", "entity_name": "Professional Services Review Panel", "folder_name": "Professional-Services-Review-Panel", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "[Page 16]\nCorporate Plan • 2025–26 to 2028–29\nOver the next the next 3 years, we will focus on:\n• strengthening our ongoing strategic workforce planning to ensure that we are well-equipped\nand resourced for current and future responsibilities and we continue to attract and retain\nthe right talent and culture\n• enhancing our workforce’s skills through ongoing training programs and leadership\ndevelopment at all levels to ensure our people can meet current and future challenges\n• fostering high levels of staff engagement and innovative thinking by encouraging a\nculture where creativity and new ideas are welcomed\n• strengthening our capability by embracing diverse perspectives and implementing initiatives\nthat promote inclusivity to ensure all voices are heard and valued\n• building on our strong relationships with our stakeholders by enhancing our communication", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "corporate-plans/2025-26.pdf (https://www.psr.gov.au/sites/default/files/2025-08/PSR%20Corporate%20Plan%202025-26.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "B-002593", "entity_name": "Professional Services Review Panel", "folder_name": "Professional-Services-Review-Panel", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "[Page 14]\nCorporate Plan • 2025–26 to 2028–29\nKey risk Key mitigation strategies\nWellbeing and safety PSR invests in the wellbeing of staff and\npromotes a safe and positive workplace\nPSR creates and maintains a safe\nculture embedded in frameworks, policies,\nworking environment\ninstructions and guidance\nBusiness system capability and Plans (such as business continuity and\navailability disaster recovery), shared services\narrangements and oversight of procurement\nPSR’s business systems are fit-for-purpose\nand contract management practices are\nand available\nin place, and where necessary, regularly\nreviewed\nRelevance, professional standing PSR’s External Engagement Strategy\nand stakeholder confidence and Stakeholder Engagement Framework\nand Panel Member Training Framework\nPSR maintains the confidence of its\ncontinue to be implemented and adjusted\nstakeholders and its reputation as an", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "corporate-plans/2025-26.pdf (https://www.psr.gov.au/sites/default/files/2025-08/PSR%20Corporate%20Plan%202025-26.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-002593", "entity_name": "Professional Services Review Panel", "folder_name": "Professional-Services-Review-Panel", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "[Page 14]\nCorporate Plan • 2025–26 to 2028–29\nKey risk Key mitigation strategies\nWellbeing and safety PSR invests in the wellbeing of staff and\npromotes a safe and positive workplace\nPSR creates and maintains a safe\nculture embedded in frameworks, policies,\nworking environment\ninstructions and guidance\nBusiness system capability and Plans (such as business continuity and\navailability disaster recovery), shared services\narrangements and oversight of procurement\nPSR’s business systems are fit-for-purpose\nand contract management practices are\nand available\nin place, and where necessary, regularly\nreviewed\nRelevance, professional standing PSR’s External Engagement Strategy\nand stakeholder confidence and Stakeholder Engagement Framework\nand Panel Member Training Framework\nPSR maintains the confidence of its\ncontinue to be implemented and adjusted\nstakeholders and its reputation as an", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "corporate-plans/2025-26.pdf (https://www.psr.gov.au/sites/default/files/2025-08/PSR%20Corporate%20Plan%202025-26.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] } ], "legislation_administered": [], "artifacts": [ { "category": "annual-reports", "year": "2024-25", "url": "https://www.psr.gov.au/sites/default/files/2025-10/PSR%20Annual%20Report%202024-25.pdf", "file": "annual-reports/2024-25.pdf", "bytes": 3250088, "link_text": "Download PSR Annual Report 2024-25.pdf" }, { "category": "annual-reports", "year": "2023-24", "url": "https://www.psr.gov.au/sites/default/files/2024-10/Professional%20Services%20Review%20Annual%20Report%202023%E2%80%9324.PDF", "file": "annual-reports/2023-24.pdf", "bytes": 8761707, "link_text": "Download Professional Services Review Annual Report 2023–24.PDF" }, { "category": "annual-reports", "year": "2022-23", "url": "https://www.psr.gov.au/sites/default/files/2023-10/Professional%20Services%20Review%20Annual%20Report%202022-23.pdf", "file": "annual-reports/2022-23.pdf", "bytes": 5339551, "link_text": "Download Professional Services Review Annual Report 2022-23.pdf" }, { "category": "annual-reports", "year": "2021-22", "url": "https://www.psr.gov.au/sites/default/files/2022-11/PSR_annual_report_2021-22.PDF", "file": "annual-reports/2021-22.pdf", "bytes": 1213860, "link_text": "Download Annual Report 2021-22" }, { "category": "annual-reports", "year": "2020-21", "url": "https://www.psr.gov.au/sites/default/files/2022-11/PSR_annual_report_2020-21.PDF", "file": "annual-reports/2020-21.pdf", "bytes": 7973178, "link_text": "Download Annual Report 2020-21" }, { "category": "corporate-plans", "year": "2025-26", "url": "https://www.psr.gov.au/sites/default/files/2025-08/PSR%20Corporate%20Plan%202025-26.pdf", "file": "corporate-plans/2025-26.pdf", "bytes": 841327, "link_text": "Download PSR Corporate Plan 2025-26.pdf" } ], "_meta": { "snapshot_built_at": "2026-05-14T02:13:34+00:00", "strategy_brief_meta": { "model": "nova-micro", "folder": "Professional-Services-Review-Panel", "annual_report": { "file": "annual-reports\\2024-25.txt", "url": 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