{ "entity_id": "QLD-Port-of-Townsville", "folder": "Port-of-Townsville", "name": "Port of Townsville", "type": "Government-Owned Corporation", "jurisdiction": "QLD", "portfolio": "Transport", "website": "https://www.townsville-port.com.au/", "data_status": "rich", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": true, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 17, "n_kpi_targets": 3, "n_kpi_results": 3, "n_outcomes": 4, "verified_own_data": true }, "strategy_profile": { "status": "published", "confidence": "high", "summary": "Creating prosperity for our communities and value for our customers and shareholders through world-leading sustainable operations", "official_site_url": "https://www.townsville-port.com.au/", "source_documents": [ { "type": "annual_report", "title": "Annual Report 2024 - 2025 Document published on 14-10-2025 Download", "url": "https://os-data-2.s3-ap-southeast-2.amazonaws.com/townsville-port-2/bundle13/5825t1353_tabled_annual_report_24-25.pdf", "period": "2024-25", "confidence": "high" }, { "type": "annual_report", "title": "Annual Report 1990 - 1991 Document published on 30-01-2024 Download", "url": "https://os-data-2.s3-ap-southeast-2.amazonaws.com/townsville-port-2/bundle13/tsv_port_authority_annual_report_1990-1991.pdf", "period": "2024", "confidence": "high" }, { "type": "annual_report", "title": "Annual Report 2023 - 2024 Document published on 26-09-2024 Download", "url": "https://os-data-2.s3-ap-southeast-2.amazonaws.com/townsville-port-2/bundle13/5724t2056-889f_annual_report_2023-24.pdf", "period": "2023-24", "confidence": "high" }, { "type": "annual_report", "title": "Annual Report 2022 - 2023 Document published on 03-10-2023 Download", "url": "https://os-data-2.s3-ap-southeast-2.amazonaws.com/townsville-port-2/bundle13/2022-23_annual_report_5723t1460-7334.pdf", "period": "2022-23", "confidence": "high" }, { "type": "annual_report", "title": "Annual Report 2021 - 2022 Document published on 17-10-2022 Download", "url": "https://os-data-2.s3-ap-southeast-2.amazonaws.com/townsville-port-2/bundle13/port_of_townsville_ltd_2021-22_annual_report_final.pdf", "period": "2021-22", "confidence": "high" }, { "type": "strategie", "title": "Environmental and Social Values", "url": "https://s3-ap-southeast-2.amazonaws.com/os-data-2/townsville-port-2/bundle2/pot_1898_r1_environmental_and_social_values_surrounding_the_port_of_townsville_.pdf", "period": null, "confidence": "medium" }, { "type": "strategie", "title": "strategies/quality_policy.pdf", "url": "https://s3-ap-southeast-2.amazonaws.com/os-data-2/townsville-port-2/bundle15/quality_policy.pdf", "period": null, "confidence": "medium" }, { "type": "strategie", "title": "strategies/environmental_policy.pdf", "url": "https://s3-ap-southeast-2.amazonaws.com/os-data-2/townsville-port-2/bundle15/environmental_policy.pdf", "period": null, "confidence": "medium" }, { "type": "strategie", "title": "strategies/information_security_policy_statement.pdf", "url": "https://s3-ap-southeast-2.amazonaws.com/os-data-2/townsville-port-2/bundle15/information_security_policy_statement.pdf", "period": null, "confidence": "medium" }, { "type": "strategie", "title": "strategies/health_safety_and_wellbeing_policy.pdf", "url": "https://s3-ap-southeast-2.amazonaws.com/os-data-2/townsville-port-2/bundle15/health_safety_and_wellbeing_policy.pdf", "period": null, "confidence": "medium" }, { "type": "strategie", "title": "Statement of Corporate Intent 2024 - 2025", "url": "https://s3-ap-southeast-2.amazonaws.com/os-data-2/townsville-port-2/bundle13/5825t1354_tabled_sci_24-25.pdf", "period": "2024-25", "confidence": "medium" }, { "type": "strategie", "title": "Statement of Corporate Intent 2023 - 2024 Document published on 26-09-2024 Download", "url": "https://os-data-2.s3-ap-southeast-2.amazonaws.com/townsville-port-2/bundle13/5724t2055-99d5_sci_2023-24.pdf", "period": "2023-24", "confidence": "medium" }, { "type": "strategie", "title": "Statement of Corporate Intent 2022 - 2023 Document published on 03-10-2023 Download", "url": "https://os-data-2.s3-ap-southeast-2.amazonaws.com/townsville-port-2/bundle13/2022-23_sci_5723t1461-a744.pdf", "period": "2022-23", "confidence": "medium" }, { "type": "strategie", "title": "Statement of Corporate Intent 2021 - 2022 Document published on 17-10-2022 Download", "url": "https://os-data-2.s3-ap-southeast-2.amazonaws.com/townsville-port-2/bundle13/2021-22_potl_sci_redacted_final.pdf", "period": "2021-22", "confidence": "medium" }, { "type": "strategie", "title": "Statement of Corporate Intent 2020 - 2021 Document published on 18-10-2021 Download", "url": "https://os-data-2.s3-ap-southeast-2.amazonaws.com/townsville-port-2/bundle13/potl_2020-2021_sci_with_redactions.pdf", "period": "2020-21", "confidence": "medium" }, { "type": "strategie", "title": "Statement of Corporate Intent 2019 - 2020 Document published on 28-06-2021 Download", "url": "https://os-data-2.s3-ap-southeast-2.amazonaws.com/townsville-port-2/bundle13/ecm_1823203_v1_20200917_2019-2020_statement_of_corporate_intent_final___2_to_government_with_new_ministers_name_-_.pdf", "period": "2019-20", "confidence": "medium" }, { "type": "strategie", "title": "Statement of Corporate Intent 2018 - 2019 Document published on 28-06-2021 Download", "url": "https://os-data-2.s3-ap-southeast-2.amazonaws.com/townsville-port-2/bundle13/20190717_pot_2065_r0_statement_of_corporate_intent_2018-2019_-_with_approved_deletions_1.pdf", "period": "2018-19", "confidence": "medium" } ], "purpose": { "text": "Creating prosperity for our communities and value for our customers and shareholders through world-leading sustainable operations", "source_url": "", "source_page": null, "source_deep_url": "" }, "vision": { "text": "Australia’s Port for the Future", "source_url": "", "source_page": 6, "source_deep_url": "" }, "strategic_priorities": [ { "title": "Prosperity", "description": "Prosperity", "source_url": "", "source_page": null, "source_deep_url": "" }, { "title": "Planet", "description": "Planet", "source_url": "", "source_page": null, "source_deep_url": "" }, { "title": "Community", "description": "Community", "source_url": "", "source_page": null, "source_deep_url": "" }, { "title": "People", "description": "People", "source_url": "", "source_page": null, "source_deep_url": "" } ], "values": [ { "name": "Partnerships", "description": "", "source_url": "", "source_page": null }, { "name": "Opportunities", "description": "", "source_url": "", "source_page": null }, { "name": "Respect", "description": "", "source_url": "", "source_page": null }, { "name": "Trust", "description": "", "source_url": "", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Trade and Business Opportunities", "description": "Generating prosperity for our region and value for our customers and shareholders through our growth and diversification of trade and business opportunities and ensuring that infrastructure and services across the supply chain are efficient, safe and secure, reliable and cost competitive.", "activities": [ "Infrastructure and service provision", "Trade and business diversification" ], "source_url": "", "source_page": null, "source_deep_url": "" }, { "name": "Outcome 2: Environmental Protection", "description": "Protecting and enhancing our natural environment by delivering on climate commitments, showcasing industry-leading practices, and partnering to support healthy reefs and ecosystems.", "activities": [ "Climate commitments", "Industry-leading practices", "Partnerships for ecosystem support" ], "source_url": "", "source_page": null, "source_deep_url": "" }, { "name": "Outcome 3: Community Engagement", "description": "Creating positive outcomes for our communities, creating vibrant waterfront destinations, giving back, building strong partnerships and being a valued neighbour improving connectivity and liveability.", "activities": [ "Community initiatives", "Partnerships", "Cultural awareness training" ], "source_url": "", "source_page": null, "source_deep_url": "" }, { "name": "Outcome 4: Workforce Development", "description": "Providing a great place to work, developing the capability of our people and a high performing culture to ensure we are well positioned to achieve our long-term strategic objectives and continue to attract, retain and develop our top talent.", "activities": [ "Workforce development", "Diversity, Equity and Inclusion", "Reconciliation Action Plan" ], "source_url": "", "source_page": null, "source_deep_url": "" } ], "performance_measures": [ { "code": "CCE01", "measure": "Port Channel Upgrade Project Completion", "target": "On-time, on-budget", "latest_result": "Completed in December 2024", "status": "Achieved", "target_source_url": "", "target_source_page": null, "result_source_url": "https://os-data-2.s3-ap-southeast-2.amazonaws.com/townsville-port-2/bundle13/5825t1353_tabled_annual_report_24-25.pdf", "result_source_page": null }, { "code": "CCE02", "measure": "Cruise Terminal Launch", "target": "Successful launch and operation", "latest_result": "Upgrades completed in late 2024", "status": "Achieved", "target_source_url": "", "target_source_page": null, "result_source_url": "https://os-data-2.s3-ap-southeast-2.amazonaws.com/townsville-port-2/bundle13/5825t1353_tabled_annual_report_24-25.pdf", "result_source_page": null }, { "code": "CCE03", "measure": "Renewable Energy Cargo Laydown Area", "target": "Construction commencement", "latest_result": "Construction commenced", "status": "In progress", "target_source_url": "", "target_source_page": null, "result_source_url": "https://os-data-2.s3-ap-southeast-2.amazonaws.com/townsville-port-2/bundle13/5825t1353_tabled_annual_report_24-25.pdf", "result_source_page": null } ], "document_alignment_terms": { "must_support": [ "Creating prosperity for our communities and value for our customers and shareholders through world-leading sustainable operations", "Australia’s Port for the Future", "Prosperity", "Planet", "Community", "People" ], "watch_terms": [ "Port Channel Upgrade Project Completion", "Cruise Terminal Launch", "Renewable Energy Cargo Laydown Area" ], "avoid_claiming_without_evidence": [] }, "review_note": "" }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": "Australia’s Port for the Future", "vision_source_page": 6, "purposes": "Creating prosperity for our communities and value for our customers and shareholders through world-leading sustainable operations", "purposes_source_page": null, "how_we_deliver": "We build meaningful and lasting relationships, we continuously innovate each other, we respect each other, we do the right thing", "how_we_deliver_source_page": null, "government_priorities": [ { "text": "Prosperity", "source_page": null }, { "text": "Planet", "source_page": null }, { "text": "Community", "source_page": null }, { "text": "People", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Trade and Business Opportunities", "description": "Generating prosperity for our region and value for our customers and shareholders through our growth and diversification of trade and business opportunities and ensuring that infrastructure and services across the supply chain are efficient, safe and secure, reliable and cost competitive.", "key_activities": [ "Infrastructure and service provision", "Trade and business diversification" ], "source_page": null }, { "name": "Outcome 2: Environmental Protection", "description": "Protecting and enhancing our natural environment by delivering on climate commitments, showcasing industry-leading practices, and partnering to support healthy reefs and ecosystems.", "key_activities": [ "Climate commitments", "Industry-leading practices", "Partnerships for ecosystem support" ], "source_page": null }, { "name": "Outcome 3: Community Engagement", "description": "Creating positive outcomes for our communities, creating vibrant waterfront destinations, giving back, building strong partnerships and being a valued neighbour improving connectivity and liveability.", "key_activities": [ "Community initiatives", "Partnerships", "Cultural awareness training" ], "source_page": null }, { "name": "Outcome 4: Workforce Development", "description": "Providing a great place to work, developing the capability of our people and a high performing culture to ensure we are well positioned to achieve our long-term strategic objectives and continue to attract, retain and develop our top talent.", "key_activities": [ "Workforce development", "Diversity, Equity and Inclusion", "Reconciliation Action Plan" ], "source_page": null } ], "values": [ "Partnerships", "Opportunities", "Respect", "Trust" ], "values_framework_name": null, "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Port Channel Upgrade Project Completion", "target": "On-time, on-budget", "source_page": null }, { "code": "CCE02", "measure": "Cruise Terminal Launch", "target": "Successful launch and operation", "source_page": null }, { "code": "CCE03", "measure": "Renewable Energy Cargo Laydown Area", "target": "Construction commencement", "source_page": null } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Port Channel Upgrade Project Completion", "result": "Completed in December 2024", "status": "Achieved", "source_page": null }, { "code": "CCE02", "measure": "Cruise Terminal Launch", "result": "Upgrades completed in late 2024", "status": "Achieved", "source_page": null }, { "code": "CCE03", "measure": "Renewable Energy Cargo Laydown Area", "result": "Construction commenced", "status": "In progress", "source_page": null } ], "_source_urls": { "annual_report_url": "https://os-data-2.s3-ap-southeast-2.amazonaws.com/townsville-port-2/bundle13/5825t1353_tabled_annual_report_24-25.pdf", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "QLD-Port-of-Townsville", "entity_name": "Port of Townsville", "folder_name": "Port-of-Townsville", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "The CU Project ER Plan is intended to ensure that\nappropriate human resources are acquired with the necessary skills, employed in accordance with\nthe legislative framework and trained if any skill gaps are identified\nStrategies and key actions to be implemented during 2019 – 2020 are as follows:\nPerformance\nStrategy Performance Measure Performance Target\nOutcome\nPromote POTL as an (cid:131) Employee satisfaction (cid:131) % successful completion of (cid:131) > 100% successful\nemployer of choice to (cid:131) Improved recruitment qualifying periods completion\nattract and retain outcomes (cid:131) Number of applications for (cid:131) > 6 applications received\nemployees who align advertised positions for each advertised\nwith POTL’s business position\nobjectives\nEnsure workplace (cid:131) Workplace free from (cid:131) Number of incidents of (cid:131) Nil incidents of", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "strategies/ecm_1823203_v1_20200917_2019-2020_statement_of_corporate_intent_final___2_to_gov.pdf (https://os-data-2.s3-ap-southeast-2.amazonaws.com/townsville-port-2/bundle13/ecm_1823203_v1_20200917_2019-2020_statement_of_corporate_intent_final___2_to_government_with_new_ministers_name_-_.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "QLD-Port-of-Townsville", "entity_name": "Port of Townsville", "folder_name": "Port-of-Townsville", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "The CU Project ER Plan is intended to ensure that\nappropriate human resources are acquired with the necessary skills, employed in accordance with\nthe legislative framework and trained if any skill gaps are identified\nStrategies and key actions to be implemented during 2019 – 2020 are as follows:\nPerformance\nStrategy Performance Measure Performance Target\nOutcome\nPromote POTL as an (cid:131) Employee satisfaction (cid:131) % successful completion of (cid:131) > 100% successful\nemployer of choice to (cid:131) Improved recruitment qualifying periods completion\nattract and retain outcomes (cid:131) Number of applications for (cid:131) > 6 applications received\nemployees who align advertised positions for each advertised\nwith POTL’s business position\nobjectives\nEnsure workplace (cid:131) Workplace free from (cid:131) Number of incidents of (cid:131) Nil incidents of", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "strategies/ecm_1823203_v1_20200917_2019-2020_statement_of_corporate_intent_final___2_to_gov.pdf (https://os-data-2.s3-ap-southeast-2.amazonaws.com/townsville-port-2/bundle13/ecm_1823203_v1_20200917_2019-2020_statement_of_corporate_intent_final___2_to_government_with_new_ministers_name_-_.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "QLD-Port-of-Townsville", "entity_name": "Port of Townsville", "folder_name": "Port-of-Townsville", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "Audit and Risk Committee\nEffective 1 January 2024\nChair – Ms Vanessa (Fernandes) Sullivan\nMembers – Ms Danielle O’Toole and Ms Connie Navarro\nEffective from 1 July 2023 to 31 December 2023\nChair – Ms Vanessa (Fernandes) Sullivan\nMembers – Ms Danielle O’Toole and Ms Ann Sherry\nThe primary objective of the Audit and Risk Committee is to assist the Board in fulfilling its corporate governance and oversight\nresponsibilities in respect to the quality and integrity of financial reporting, the performance of the external audit, effectiveness\nand objectivity of the internal audit plan, and oversight of the internal control system for financial reporting, accounting records,\nbusiness risks and compliance activities.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2023-24.pdf (https://os-data-2.s3-ap-southeast-2.amazonaws.com/townsville-port-2/bundle13/5724t2056-889f_annual_report_2023-24.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "QLD-Port-of-Townsville", "entity_name": "Port of Townsville", "folder_name": "Port-of-Townsville", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "Audit and Risk Committee\nEffective 1 January 2024\nChair – Ms Vanessa (Fernandes) Sullivan\nMembers – Ms Danielle O’Toole and Ms Connie Navarro\nEffective from 1 July 2023 to 31 December 2023\nChair – Ms Vanessa (Fernandes) Sullivan\nMembers – Ms Danielle O’Toole and Ms Ann Sherry\nThe primary objective of the Audit and Risk Committee is to assist the Board in fulfilling its corporate governance and oversight\nresponsibilities in respect to the quality and integrity of financial reporting, the performance of the external audit, effectiveness\nand objectivity of the internal audit plan, and oversight of the internal control system for financial reporting, accounting records,\nbusiness risks and compliance activities.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2023-24.pdf (https://os-data-2.s3-ap-southeast-2.amazonaws.com/townsville-port-2/bundle13/5724t2056-889f_annual_report_2023-24.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "QLD-Port-of-Townsville", "entity_name": "Port of Townsville", "folder_name": "Port-of-Townsville", "category": "Procurement & Delivery", "scale": "small", "title": "Procurement lessons library for repeat purchases", "idea": "Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.", "quote": "42,401 42,103\n(O) CONTRACT AND OTHER LIABILITIES\nContract and Other Liabilities include revenue received in advance relating to long term operating leases on investment properties and revenue received in\nadvance for contracts or projects for which the deliverables and obligations have not yet been achieved .", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "annual-reports/2022-23.pdf (https://os-data-2.s3-ap-southeast-2.amazonaws.com/townsville-port-2/bundle13/2022-23_annual_report_5723t1460-7334.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "QLD-Port-of-Townsville", "entity_name": "Port of Townsville", "folder_name": "Port-of-Townsville", "category": "Procurement & Delivery", "scale": "large", "title": "Portfolio delivery office for major investments", "idea": "Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.", "quote": "42,401 42,103\n(O) CONTRACT AND OTHER LIABILITIES\nContract and Other Liabilities include revenue received in advance relating to long term operating leases on investment properties and revenue received in\nadvance for contracts or projects for which the deliverables and obligations have not yet been achieved .", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "annual-reports/2022-23.pdf (https://os-data-2.s3-ap-southeast-2.amazonaws.com/townsville-port-2/bundle13/2022-23_annual_report_5723t1460-7334.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "QLD-Port-of-Townsville", "entity_name": "Port of Townsville", "folder_name": "Port-of-Townsville", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "COMMUNITY ACTIONS\nCOMMUNITY INITIATIVE TARGET 2022\nOBJECTIVE 2021-2022\n Monitor and Review community survey method and results\nCreate positive outcomes for  Port Amenity Plan staged implementation.\nthe community  Accumulated Noise modelling and action plan for Port Buffer\nzones  Community andn Stakeholder Actions\nBE A GOOD completed\n Implement Community & Stakeholder Plan Actions\nNEIGHBOUR  To be in the top 10 of trusted business in\nBuild trust through engagement  Build an action plan with CLG members to encourage more Townsville\nengagement\nand responsiveness\n Implement complaints process and actively monitor feedback\n Identify a survey metric for trusted businesses in the region\nSupport local industry and  Community Fund 2 Round 2\neducational collaboration  Procurement Information session held with industry  Community projects worth $50,000\nSTRONG\nsupported\nCOMMUNITIES &", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "strategies/2021-22_potl_sci_redacted_final.pdf (https://os-data-2.s3-ap-southeast-2.amazonaws.com/townsville-port-2/bundle13/2021-22_potl_sci_redacted_final.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "QLD-Port-of-Townsville", "entity_name": "Port of Townsville", "folder_name": "Port-of-Townsville", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "COMMUNITY ACTIONS\nCOMMUNITY INITIATIVE TARGET 2022\nOBJECTIVE 2021-2022\n Monitor and Review community survey method and results\nCreate positive outcomes for  Port Amenity Plan staged implementation.\nthe community  Accumulated Noise modelling and action plan for Port Buffer\nzones  Community andn Stakeholder Actions\nBE A GOOD completed\n Implement Community & Stakeholder Plan Actions\nNEIGHBOUR  To be in the top 10 of trusted business in\nBuild trust through engagement  Build an action plan with CLG members to encourage more Townsville\nengagement\nand responsiveness\n Implement complaints process and actively monitor feedback\n Identify a survey metric for trusted businesses in the region\nSupport local industry and  Community Fund 2 Round 2\neducational collaboration  Procurement Information session held with industry  Community projects worth $50,000\nSTRONG\nsupported\nCOMMUNITIES &", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "strategies/2021-22_potl_sci_redacted_final.pdf (https://os-data-2.s3-ap-southeast-2.amazonaws.com/townsville-port-2/bundle13/2021-22_potl_sci_redacted_final.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "QLD-Port-of-Townsville", "entity_name": "Port of Townsville", "folder_name": "Port-of-Townsville", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "[Page 23]\n, . , PORT••TOWNSVILLE\nGOVERNANCE\nSHAREHOLDING MINISTERS\nDeputy Premier, Treasurer and Minister for Trade and Investment\nThe Honourable Cameron Dick MP\nMinister for Transport and Main Roads and Minister for Digital Services\nThe Honourable Bart Mellish MP\nMinister for Transport and Main Roads and Minister for Digital Services\n(1 July 2023 – 17 December 2023)\nThe Honourable Mark Bailey MP\nBOARD OF DIRECTORS\nMs Ann Sherry AO (Chair)\nMs Connie Navarro\nMs Danielle O’Toole\nMr David Waters\nMs Jody Currie\nMr John Lee\nMs Vanessa (Fernandes) Sullivan\nCOMPANY SECRETARY\nMr Ken Veness\nSTRATEGY, INNOVATION AND\nAUDIT & RISK COMMITTEE SUSTAINABILITY COMMITTEE\nDEVELOPMENT COMMITTEE\nMs Connie Navarro (Chair) Ms Vanessa (Fernandes) Sullivan (Chair) Mr David Waters (Chair)\nMs Ann Sherry AO Ms Connie Navarro Ms Jody Currie\nMr John Lee Ms Danielle O’Toole Ms Vanessa (Fernandes) Sullivan", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2023-24.pdf (https://os-data-2.s3-ap-southeast-2.amazonaws.com/townsville-port-2/bundle13/5724t2056-889f_annual_report_2023-24.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "QLD-Port-of-Townsville", "entity_name": "Port of Townsville", "folder_name": "Port-of-Townsville", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "[Page 23]\n, . , PORT••TOWNSVILLE\nGOVERNANCE\nSHAREHOLDING MINISTERS\nDeputy Premier, Treasurer and Minister for Trade and Investment\nThe Honourable Cameron Dick MP\nMinister for Transport and Main Roads and Minister for Digital Services\nThe Honourable Bart Mellish MP\nMinister for Transport and Main Roads and Minister for Digital Services\n(1 July 2023 – 17 December 2023)\nThe Honourable Mark Bailey MP\nBOARD OF DIRECTORS\nMs Ann Sherry AO (Chair)\nMs Connie Navarro\nMs Danielle O’Toole\nMr David Waters\nMs Jody Currie\nMr John Lee\nMs Vanessa (Fernandes) Sullivan\nCOMPANY SECRETARY\nMr Ken Veness\nSTRATEGY, INNOVATION AND\nAUDIT & RISK COMMITTEE SUSTAINABILITY COMMITTEE\nDEVELOPMENT COMMITTEE\nMs Connie Navarro (Chair) Ms Vanessa (Fernandes) Sullivan (Chair) Mr David Waters (Chair)\nMs Ann Sherry AO Ms Connie Navarro Ms Jody Currie\nMr John Lee Ms Danielle O’Toole Ms Vanessa (Fernandes) Sullivan", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2023-24.pdf (https://os-data-2.s3-ap-southeast-2.amazonaws.com/townsville-port-2/bundle13/5724t2056-889f_annual_report_2023-24.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "QLD-Port-of-Townsville", "entity_name": "Port of Townsville", "folder_name": "Port-of-Townsville", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "JOB CREATION\n(cid:131) Compliance with the Queensland Procurement Policy and its Best Practice\nPrinciples.\n(cid:131) Commitment to First Nation Employment on Major Projects.\n(cid:131) Continued input into the Priority Port Master Plan for Townsville.\n(cid:131) Compliance with Long-Term Maintenance Dredging Management Plans.\n(cid:131) Compliance with the Sustainable Ports Development Act 2015 and Reef 2050\nSUSTAINABILITY\nLong-Term Sustainability Plan.\n(cid:131) Compliance with environmental regulators conditions for projects and operational\nworks.\n(cid:131) Continued implementation of the Port's Community Engagement Plans.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "strategies/potl_2020-2021_sci_with_redactions.pdf (https://os-data-2.s3-ap-southeast-2.amazonaws.com/townsville-port-2/bundle13/potl_2020-2021_sci_with_redactions.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "QLD-Port-of-Townsville", "entity_name": "Port of Townsville", "folder_name": "Port-of-Townsville", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "JOB CREATION\n(cid:131) Compliance with the Queensland Procurement Policy and its Best Practice\nPrinciples.\n(cid:131) Commitment to First Nation Employment on Major Projects.\n(cid:131) Continued input into the Priority Port Master Plan for Townsville.\n(cid:131) Compliance with Long-Term Maintenance Dredging Management Plans.\n(cid:131) Compliance with the Sustainable Ports Development Act 2015 and Reef 2050\nSUSTAINABILITY\nLong-Term Sustainability Plan.\n(cid:131) Compliance with environmental regulators conditions for projects and operational\nworks.\n(cid:131) Continued implementation of the Port's Community Engagement Plans.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "strategies/potl_2020-2021_sci_with_redactions.pdf (https://os-data-2.s3-ap-southeast-2.amazonaws.com/townsville-port-2/bundle13/potl_2020-2021_sci_with_redactions.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce 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