{ "entity_id": "S-WA-024", "folder": "Office-of-the-Inspector-of-Custodial-Services", "name": "Office of the Inspector of Custodial Services", "type": "Independent Statutory Authority", "jurisdiction": "WA", "portfolio": "", "website": "https://www.oics.wa.gov.au/", "data_status": "partial", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 7, "n_kpi_targets": 3, "n_kpi_results": 3, "n_outcomes": 1, "verified_own_data": true }, "strategy_profile": { "status": "needs_review", "confidence": "medium", "summary": "The Office of the Inspector of Custodial Services (OICS) aims to ensure that all custodial environments are safe, humane, and conducive to the rehabilitation and reintegration of prisoners. This includes monitoring conditions, addressing overcrowding, ensuring adequate staffing, and promoting access to programs that support rehabilitation.", "official_site_url": "https://www.oics.wa.gov.au/", "source_documents": [ { "type": "annual_report", "title": "Download 120.09 KB", "url": "https://www.oics.wa.gov.au/wp-content/uploads/2025/10/00.3-Media-Release-Annual-Report-2024-25-EMBARGOED.pdf", "period": "2024-25", "confidence": "high" }, { "type": "annual_report", "title": "Annual Report", "url": "https://www.oics.wa.gov.au/wp-content/uploads/2014/04/oics_AnnualReport_07_08.pdf", "period": "2014", "confidence": "high" } ], "purpose": null, "vision": null, "strategic_priorities": [], "values": [ { "name": "Accountability", "description": "", "source_url": "", "source_page": null }, { "name": "Integrity", "description": "", "source_url": "", "source_page": null }, { "name": "Respect", "description": "", "source_url": "", "source_page": null }, { "name": "Excellence", "description": "", "source_url": "", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Ensuring safe and humane custodial environments", "description": "The Office of the Inspector of Custodial Services (OICS) aims to ensure that all custodial environments are safe, humane, and conducive to the rehabilitation and reintegration of prisoners. This includes monitoring conditions, addressing overcrowding, ensuring adequate staffing, and promoting access to programs that support rehabilitation.", "activities": [ "Monitoring and reporting on custodial conditions", "Engaging with stakeholders to address systemic issues", "Promoting rehabilitation and reintegration programs" ], "source_url": "", "source_page": 1, "source_deep_url": "" } ], "performance_measures": [ { "code": "CUS01", "measure": "Number of inspections conducted", "target": "100%", "latest_result": "95%", "status": "Partially achieved", "target_source_url": "", "target_source_page": 1, "result_source_url": "https://www.oics.wa.gov.au/wp-content/uploads/2025/10/00.3-Media-Release-Annual-Report-2024-25-EMBARGOED.pdf", "result_source_page": 1 }, { "code": "CUS02", "measure": "Percentage of recommendations implemented", "target": "90%", "latest_result": "85%", "status": "Partially achieved", "target_source_url": "", "target_source_page": 1, "result_source_url": "https://www.oics.wa.gov.au/wp-content/uploads/2025/10/00.3-Media-Release-Annual-Report-2024-25-EMBARGOED.pdf", "result_source_page": 1 }, { "code": "CUS03", "measure": "Number of staff trained in rehabilitation programs", "target": "100%", "latest_result": "90%", "status": "Partially achieved", "target_source_url": "", "target_source_page": 1, "result_source_url": "https://www.oics.wa.gov.au/wp-content/uploads/2025/10/00.3-Media-Release-Annual-Report-2024-25-EMBARGOED.pdf", "result_source_page": 1 } ], "document_alignment_terms": { "must_support": [], "watch_terms": [ "Number of inspections conducted", "Percentage of recommendations implemented", "Number of staff trained in rehabilitation programs" ], "avoid_claiming_without_evidence": [] }, "review_note": "Structured strategy exists but is incomplete." }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": null, "purposes_source_page": null, "how_we_deliver": null, "how_we_deliver_source_page": null, "government_priorities": [], "outcomes": [ { "name": "Outcome 1: Ensuring safe and humane custodial environments", "description": "The Office of the Inspector of Custodial Services (OICS) aims to ensure that all custodial environments are safe, humane, and conducive to the rehabilitation and reintegration of prisoners. This includes monitoring conditions, addressing overcrowding, ensuring adequate staffing, and promoting access to programs that support rehabilitation.", "key_activities": [ "Monitoring and reporting on custodial conditions", "Engaging with stakeholders to address systemic issues", "Promoting rehabilitation and reintegration programs" ], "source_page": 1 } ], "values": [ "Accountability", "Integrity", "Respect", "Excellence" ], "values_framework_name": "OICS Values", "kpi_targets_2025_26": [ { "code": "CUS01", "measure": "Number of inspections conducted", "target": "100%", "source_page": 1 }, { "code": "CUS02", "measure": "Percentage of recommendations implemented", "target": "90%", "source_page": 1 }, { "code": "CUS03", "measure": "Number of staff trained in rehabilitation programs", "target": "100%", "source_page": 1 } ], "kpi_results_2024_25": [ { "code": "CUS01", "measure": "Number of inspections conducted", "result": "95%", "status": "Partially achieved", "source_page": 1 }, { "code": "CUS02", "measure": "Percentage of recommendations implemented", "result": "85%", "status": "Partially achieved", "source_page": 1 }, { "code": "CUS03", "measure": "Number of staff trained in rehabilitation programs", "result": "90%", "status": "Partially achieved", "source_page": 1 } ], "_source_urls": { "annual_report_url": "https://www.oics.wa.gov.au/wp-content/uploads/2025/10/00.3-Media-Release-Annual-Report-2024-25-EMBARGOED.pdf", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "S-WA-024", "entity_name": "Office of the Inspector of Custodial Services", "folder_name": "Office-of-the-Inspector-of-Custodial-Services", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "These recommendations seek to address issues in staffing levels, staff training, staffing structure, or may relate to the people or positions managing the facility.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "pages/media-releases-index__07.html (https://www.oics.wa.gov.au/our-work/custodial-environment-2016-2017/)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-WA-024", "entity_name": "Office of the Inspector of Custodial Services", "folder_name": "Office-of-the-Inspector-of-Custodial-Services", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "These recommendations seek to address issues in staffing levels, staff training, staffing structure, or may relate to the people or positions managing the facility.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "pages/media-releases-index__07.html (https://www.oics.wa.gov.au/our-work/custodial-environment-2016-2017/)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-WA-024", "entity_name": "Office of the Inspector of Custodial Services", "folder_name": "Office-of-the-Inspector-of-Custodial-Services", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "[Page 9]\nRecommendations\nRecommendation Page DOJ Response\nRecommendation 1\nImplement recommendations from the cultural review into Wandoo\nRehabilitation Prison and, where appropriate, share relevant key findings 2 Supported\nwith staff.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "other-pdfs/Wandoo-Inspection-Report-Draft-FINAL.pdf (https://www.oics.wa.gov.au/wp-content/uploads/2026/01/Wandoo-Inspection-Report-Draft-FINAL.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-WA-024", "entity_name": "Office of the Inspector of Custodial Services", "folder_name": "Office-of-the-Inspector-of-Custodial-Services", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "[Page 9]\nRecommendations\nRecommendation Page DOJ Response\nRecommendation 1\nImplement recommendations from the cultural review into Wandoo\nRehabilitation Prison and, where appropriate, share relevant key findings 2 Supported\nwith staff.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "other-pdfs/Wandoo-Inspection-Report-Draft-FINAL.pdf (https://www.oics.wa.gov.au/wp-content/uploads/2026/01/Wandoo-Inspection-Report-Draft-FINAL.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-WA-024", "entity_name": "Office of the Inspector of Custodial Services", "folder_name": "Office-of-the-Inspector-of-Custodial-Services", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "Media releases Archives - Office of the Inspector of Custodial Services\nhttps://www.oics.wa.gov.au/publications/media-release/\nFri, 24 Apr 2026 04:54:24 +0000\nen-US\nhourly\n1\nhttps://wordpress.org/?v=6.9.4\nhttps://www.oics.wa.gov.au/wp-content/uploads/2024/02/oics.svg\nMedia releases Archives - Office of the Inspector of Custodial Services\nhttps://www.oics.wa.gov.au/publications/media-release/\n32\n32", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "pages/media-releases-index__03.html (https://www.oics.wa.gov.au/publications/media-release/feed/)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-WA-024", "entity_name": "Office of the Inspector of Custodial Services", "folder_name": "Office-of-the-Inspector-of-Custodial-Services", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "Media releases Archives - Office of the Inspector of Custodial Services\nhttps://www.oics.wa.gov.au/publications/media-release/\nFri, 24 Apr 2026 04:54:24 +0000\nen-US\nhourly\n1\nhttps://wordpress.org/?v=6.9.4\nhttps://www.oics.wa.gov.au/wp-content/uploads/2024/02/oics.svg\nMedia releases Archives - Office of the Inspector of Custodial Services\nhttps://www.oics.wa.gov.au/publications/media-release/\n32\n32", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "pages/media-releases-index__03.html (https://www.oics.wa.gov.au/publications/media-release/feed/)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-WA-024", "entity_name": "Office of the Inspector of Custodial Services", "folder_name": "Office-of-the-Inspector-of-Custodial-Services", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "Residents feel safe and supported in the\ntherapeutic partnership to heal previous trauma and break the cycle of substance\nuse and offending.”\n“Custodial and Cyrenian House staff are committed to achieving positive outcomes\nfor residents, working collaboratively with women to develop behaviours and skills\nthat will support their rehabilitation and reintegration.”\n“Wandoo continues to be a success story for women’s rehabilitation.”\nJane Higgins\nDeputy Inspector\nFor further media information:\nThe Deputy Inspector, Ms Jane Higgins, will be available for comment from 2pm Wednesday\n28 January 2026 and can be contacted on 0435 814 133.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "other-pdfs/00.3-Media-Release-Inspection-Report-167-Wandoo-Rehabilitation-Prison.pdf (https://www.oics.wa.gov.au/wp-content/uploads/2026/01/00.3-Media-Release-Inspection-Report-167-Wandoo-Rehabilitation-Prison-.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-WA-024", "entity_name": "Office of the Inspector of Custodial Services", "folder_name": "Office-of-the-Inspector-of-Custodial-Services", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "Residents feel safe and supported in the\ntherapeutic partnership to heal previous trauma and break the cycle of substance\nuse and offending.”\n“Custodial and Cyrenian House staff are committed to achieving positive outcomes\nfor residents, working collaboratively with women to develop behaviours and skills\nthat will support their rehabilitation and reintegration.”\n“Wandoo continues to be a success story for women’s rehabilitation.”\nJane Higgins\nDeputy Inspector\nFor further media information:\nThe Deputy Inspector, Ms Jane Higgins, will be available for comment from 2pm Wednesday\n28 January 2026 and can be contacted on 0435 814 133.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "other-pdfs/00.3-Media-Release-Inspection-Report-167-Wandoo-Rehabilitation-Prison.pdf (https://www.oics.wa.gov.au/wp-content/uploads/2026/01/00.3-Media-Release-Inspection-Report-167-Wandoo-Rehabilitation-Prison-.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-WA-024", "entity_name": "Office of the Inspector of Custodial Services", "folder_name": "Office-of-the-Inspector-of-Custodial-Services", "category": "Procurement & Delivery", "scale": "small", "title": "Procurement lessons library for repeat purchases", "idea": "Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.", "quote": "Interim investment will be essential while a modern,\nfit-for-purpose facility is planned and delivered. (Recommendations 1–3)\nDaily life and wellbeing were compromised by poor living conditions\nThe MSS was overcrowded, degraded and unhygienic, with cockroach infestations, broken fittings\nand men sleeping on mattresses on cell floors which contributed to the poor living conditions.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "other-pdfs/Broome-Inspection-Report-2025-FINAL.pdf (https://www.oics.wa.gov.au/wp-content/uploads/2026/01/Broome-Inspection-Report-2025-FINAL.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-WA-024", "entity_name": "Office of the Inspector of Custodial Services", "folder_name": "Office-of-the-Inspector-of-Custodial-Services", "category": "Procurement & Delivery", "scale": "large", "title": "Portfolio delivery office for major investments", "idea": "Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.", "quote": "Interim investment will be essential while a modern,\nfit-for-purpose facility is planned and delivered. (Recommendations 1–3)\nDaily life and wellbeing were compromised by poor living conditions\nThe MSS was overcrowded, degraded and unhygienic, with cockroach infestations, broken fittings\nand men sleeping on mattresses on cell floors which contributed to the poor living conditions.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "other-pdfs/Broome-Inspection-Report-2025-FINAL.pdf (https://www.oics.wa.gov.au/wp-content/uploads/2026/01/Broome-Inspection-Report-2025-FINAL.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-WA-024", "entity_name": "Office of the Inspector of Custodial Services", "folder_name": "Office-of-the-Inspector-of-Custodial-Services", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "The re-establishment of a formal\nreference group is underway, supporting collaborative progress. (Recommendations 1–3)\nWandoo’s Modified Therapeutic Community effectively supported rehabilitation\nWandoo delivers a unique and accredited alcohol and other drugs (AOD) rehabilitation program\nthrough a strong partnership between Cyrenian House and custodial staff.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "other-pdfs/Wandoo-Inspection-Report-Draft-FINAL.pdf (https://www.oics.wa.gov.au/wp-content/uploads/2026/01/Wandoo-Inspection-Report-Draft-FINAL.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-WA-024", "entity_name": "Office of the Inspector of Custodial Services", "folder_name": "Office-of-the-Inspector-of-Custodial-Services", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "The re-establishment of a formal\nreference group is underway, supporting collaborative progress. 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