{ "entity_id": "O-008367", "folder": "Office-of-the-Inspector-General-of-Aged-Care", "name": "Office of the Inspector-General of Aged Care", "type": "Non-corporate Commonwealth Entity", "jurisdiction": "Commonwealth", "portfolio": "Health, Disability and Ageing", "website": "https://www.igac.gov.au/", "data_status": "partial", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": false, "has_kpi_results": false, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": true, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 3, "n_kpi_targets": 0, "n_kpi_results": 0, "n_outcomes": 4, "verified_own_data": true }, "strategy_profile": { "status": "needs_review", "confidence": "medium", "summary": "We will work to partner with Aboriginal and Torres Strait Islander stakeholders and community-controlled organisations and we are committed to engaging, wherever possible, with people who hold firsthand knowledge and lived experience. Shared decision-making will be key to our oversight functions wherever possible.", "official_site_url": "https://www.igac.gov.au/", "source_documents": [ { "type": "annual_report", "title": "Annual Report", "url": "https://www.igac.gov.au/sites/default/files/2024-10/Office%20of%20the%20Inspector-General%20of%20Aged%20Care%20Annual%20Report%202023%E2%80%9324.pdf", "period": "2024", "confidence": "high" }, { "type": "corporate_plan", "title": "Corporate Plan", "url": "https://www.igac.gov.au/sites/default/files/2023-12/corporate-plan-2023-2024.pdf", "period": "2023", "confidence": "high" } ], "purpose": null, "vision": null, "strategic_priorities": [], "values": [ { "name": "Partnership", "description": "", "source_url": "https://www.igac.gov.au/sites/default/files/2023-12/corporate-plan-2023-2024.pdf", "source_page": null }, { "name": "Building the sector", "description": "", "source_url": "https://www.igac.gov.au/sites/default/files/2023-12/corporate-plan-2023-2024.pdf", "source_page": null }, { "name": "Transforming organisations", "description": "", "source_url": "https://www.igac.gov.au/sites/default/files/2023-12/corporate-plan-2023-2024.pdf", "source_page": null }, { "name": "Shared access to data", "description": "", "source_url": "https://www.igac.gov.au/sites/default/files/2023-12/corporate-plan-2023-2024.pdf", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Partnership, Engagement and Shared Decision-Making", "description": "We will work to partner with Aboriginal and Torres Strait Islander stakeholders and community-controlled organisations and we are committed to engaging, wherever possible, with people who hold firsthand knowledge and lived experience. Shared decision-making will be key to our oversight functions wherever possible.", "activities": [ "Partnering with stakeholders", "Engaging with people with lived experience", "Shared decision-making" ], "source_url": "https://www.igac.gov.au/sites/default/files/2023-12/corporate-plan-2023-2024.pdf", "source_page": 2, "source_deep_url": "https://www.igac.gov.au/sites/default/files/2023-12/corporate-plan-2023-2024.pdf#page=2" }, { "name": "Outcome 2: Building the Community-Controlled Sector", "description": "We actively look for opportunities where Government can grow, strengthen and sustain the Aboriginal and Torres Strait Islander community-controlled aged care sector; both in line with Priority Reform Two of the National Agreement and the recommendations of the Royal Commission into Aged Care Quality and Safety.", "activities": [ "Supporting community-controlled organisations", "Strengthening the sector" ], "source_url": "https://www.igac.gov.au/sites/default/files/2023-12/corporate-plan-2023-2024.pdf", "source_page": 2, "source_deep_url": "https://www.igac.gov.au/sites/default/files/2023-12/corporate-plan-2023-2024.pdf#page=2" }, { "name": "Outcome 3: Transforming Government Organisations", "description": "We strive to ensure our oversight practices are culturally safe, inclusive, and responsive to the diverse Aboriginal and Torres Strait Islander communities we serve. We commit to transforming our own Office into a culturally capable and accountable agency.", "activities": [ "Culturally safe practices", "Transforming the Office" ], "source_url": "https://www.igac.gov.au/sites/default/files/2023-12/corporate-plan-2023-2024.pdf", "source_page": 3, "source_deep_url": "https://www.igac.gov.au/sites/default/files/2023-12/corporate-plan-2023-2024.pdf#page=3" }, { "name": "Outcome 4: Shared Access to Data and Information", "description": "We will support open, transparent and community-governed access to data wherever we possibly can. In monitoring and assessing the adequacy of aged care data, we will also strive for recommendations that enable data sharing with Aboriginal community-controlled organisations and communities.", "activities": [ "Supporting data access", "Enabling data sharing" ], "source_url": "https://www.igac.gov.au/sites/default/files/2023-12/corporate-plan-2023-2024.pdf", "source_page": 3, "source_deep_url": "https://www.igac.gov.au/sites/default/files/2023-12/corporate-plan-2023-2024.pdf#page=3" } ], "performance_measures": [], "document_alignment_terms": { "must_support": [], "watch_terms": [], "avoid_claiming_without_evidence": [] }, "review_note": "Structured strategy exists but is incomplete." }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": null, "purposes_source_page": null, "how_we_deliver": null, "how_we_deliver_source_page": null, "government_priorities": [], "outcomes": [ { "name": "Outcome 1: Partnership, Engagement and Shared Decision-Making", "description": "We will work to partner with Aboriginal and Torres Strait Islander stakeholders and community-controlled organisations and we are committed to engaging, wherever possible, with people who hold firsthand knowledge and lived experience. Shared decision-making will be key to our oversight functions wherever possible.", "key_activities": [ "Partnering with stakeholders", "Engaging with people with lived experience", "Shared decision-making" ], "source_page": 2 }, { "name": "Outcome 2: Building the Community-Controlled Sector", "description": "We actively look for opportunities where Government can grow, strengthen and sustain the Aboriginal and Torres Strait Islander community-controlled aged care sector; both in line with Priority Reform Two of the National Agreement and the recommendations of the Royal Commission into Aged Care Quality and Safety.", "key_activities": [ "Supporting community-controlled organisations", "Strengthening the sector" ], "source_page": 2 }, { "name": "Outcome 3: Transforming Government Organisations", "description": "We strive to ensure our oversight practices are culturally safe, inclusive, and responsive to the diverse Aboriginal and Torres Strait Islander communities we serve. 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In monitoring and assessing the adequacy of aged care data, we will also strive for recommendations that enable data sharing with Aboriginal community-controlled organisations and communities.", "key_activities": [ "Supporting data access", "Enabling data sharing" ], "source_page": 3 } ], "values": [ "Partnership", "Building the sector", "Transforming organisations", "Shared access to data" ], "values_framework_name": "National Agreement on Closing the Gap", "kpi_targets_2025_26": [], "kpi_results_2024_25": [], "_source_urls": { "annual_report_url": "https://www.igac.gov.au/sites/default/files/2024-10/Office%20of%20the%20Inspector-General%20of%20Aged%20Care%20Annual%20Report%202023%E2%80%9324.pdf", "corporate_plan_url": "https://www.igac.gov.au/sites/default/files/2023-12/corporate-plan-2023-2024.pdf" } }, "ideas": [ { "entity_id": "O-008367", "entity_name": "Office of the Inspector-General of Aged Care", "folder_name": "Office-of-the-Inspector-General-of-Aged-Care", "category": "Risk 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"other-pdfs/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing.pdf (https://www.igac.gov.au/sites/default/files/2025-07/inspector-general-s-statement-of-commitment-to-the-national-agreement-on-closing-the-gap.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "O-008367", "entity_name": "Office of the Inspector-General of Aged Care", "folder_name": "Office-of-the-Inspector-General-of-Aged-Care", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "Our guiding principles\nOur strategic framework\nOur strategic framework outlines how we deliver on our purpose of ensuring the integrity and accountability of the aged care system through independent, informed oversight.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "pages/strategies-index__03.html (https://www.igac.gov.au/what-we-do/how-we-work)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "O-008367", "entity_name": 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complete related steps across agencies in one journey.", "quote": "Its findings provide a baseline for enhancing service delivery and effectiveness.\nmini-card, small-h-img\ntrue\nsec-spacing\nsection-none\nsec-spacing-bottom\nsection-padding-between\nstyle\ndefault\nCONNECT\nWITH US\nfalse\nX\nlp-x\nhttps://x.com/wbg_gov\nSubscribe to our monthly newsletter\nWorld Bank Governance Global Department\nThe latest news, publications, and events on institutions, good governance, GovTech, open government, procurement, anticorruption, public finance, accountability & more.\nfalse\nGovernance Update|SVC123\nfalse\nTopic Expert\nArturo Herrera\nhttps://www.worldbank.org/en/about/people/a/arturo-herrera-gutierrez\ndefault alt\nDirector, Governance Global Department, World Bank\nmini-card\nmini-card\nView All Experts\nGovernance Contact\nLara Saade\nlsaade@worldbank.org\nsec-swoosh\nsec-swoosh-type11\nstyle\ngrid, bg-neutrals-20, stay-connected\nsec-spacing\nsection-none\nsec-spacing-bottom", "impact": "High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "global-intelligence/source-text/association-worldbank.org-governance.txt", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "O-008367", "entity_name": "Office of the Inspector-General of Aged Care", "folder_name": "Office-of-the-Inspector-General-of-Aged-Care", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "h�2�06W0P0�06S03P���wJ,Nu��+яJ,Hs��KOJ,)��K�M\u0005��$�\u0007�&�T\u0016�� C0�\u000fRng���#5�,�$39Q�5/9?\u0005h\n�\n\u0013C�MA\u0010�@\np\u001b\u0005\u0010`�)0�", "impact": "Medium", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "pages/annual-reports-index.html (https://www.igac.gov.au/sites/default/files/2025-10/office-of-the-inspector-general-of-aged-care-annual-report-2024-25.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "O-008367", "entity_name": "Office of the Inspector-General of 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