{ "entity_id": "S-NSW-057", "folder": "Office-of-the-Children-s-Guardian", "name": "Office of the Children's Guardian", "type": "Statutory Authority", "jurisdiction": "NSW", "portfolio": "", "website": "https://www.ocg.nsw.gov.au/", "data_status": "rich", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 12, "n_kpi_targets": 1, "n_kpi_results": 1, "n_outcomes": 1, "verified_own_data": true }, "strategy_profile": { "status": "published", "confidence": "high", "summary": "The OCG Corporate Strategy 2024–2027 outlines 6 strategic priorities below, which are detailed further on our website. [AR p.11]", "official_site_url": "https://www.ocg.nsw.gov.au/", "source_documents": [ { "type": "annual_report", "title": "Annual Report 2024–25", "url": "https://www.ocg.nsw.gov.au/sites/default/files/2025-10/R_OCG_AnnualReport24-25.pdf", "period": "2024-25", "confidence": "high" }, { "type": "annual_report", "title": "Annual Report 2023–24", "url": "https://www.ocg.nsw.gov.au/sites/default/files/2024-10/R_OCG_AnnualReport23-24.pdf", "period": "2023-24", "confidence": "high" }, { "type": "annual_report", "title": "Annual Report 2022-23", "url": "https://www.ocg.nsw.gov.au/sites/default/files/2023-10/R_OCG_AnnualReport22-23.pdf", "period": "2022-23", "confidence": "high" }, { "type": "annual_report", "title": "Annual Report 2021-22", "url": "https://www.ocg.nsw.gov.au/sites/default/files/2022-10/R_OCG_2021-22AnnualReport.pdf", "period": "2021-22", "confidence": "high" }, { "type": "annual_report", "title": "Annual Report 2020-21", "url": "https://www.ocg.nsw.gov.au/sites/default/files/2022-01/R_OCG_2020-21AnnualReport.pdf", "period": "2020-21", "confidence": "high" }, { "type": "strategie", "title": "Office of Sport", "url": "https://www.sport.nsw.gov.au/sites/default/files/2023-01/Child-Safe-Action-Plan-2022.pdf", "period": "2023", "confidence": "medium" }, { "type": "strategie", "title": "Office of Local Government", "url": "https://www.olg.nsw.gov.au/wp-content/uploads/2023/10/Final-Child-Safe-Action-Plan.pdf", "period": "2023", "confidence": "medium" } ], "purpose": { "text": "The OCG Corporate Strategy 2024–2027 outlines 6 strategic priorities below, which are detailed further on our website. [AR p.11]", "source_url": "", "source_page": 11, "source_deep_url": "" }, "vision": null, "strategic_priorities": [ { "title": "Being a model administrator and oversight body", "description": "Being a model administrator and oversight body", "source_url": "", "source_page": 11, "source_deep_url": "" }, { "title": "Increasing awareness of and building capability in Child Safe practice", "description": "Increasing awareness of and building capability in Child Safe practice", "source_url": "", "source_page": 11, "source_deep_url": "" }, { "title": "Shaping policy and practice", "description": "Shaping policy and practice", "source_url": "", "source_page": 11, "source_deep_url": "" }, { "title": "Improving First Nations outcomes", "description": "Improving First Nations outcomes", "source_url": "", "source_page": 11, "source_deep_url": "" }, { "title": "Enhancing internal collaborative practice", "description": "Enhancing internal collaborative practice", "source_url": "", "source_page": 11, "source_deep_url": "" }, { "title": "Supporting our people", "description": "Supporting our people", "source_url": "", "source_page": 11, "source_deep_url": "" } ], "values": [ { "name": "Child safety", "description": "", "source_url": "", "source_page": null }, { "name": "Collaboration", "description": "", "source_url": "", "source_page": null }, { "name": "Cultural safety", "description": "", "source_url": "", "source_page": null }, { "name": "Empowerment", "description": "", "source_url": "", "source_page": null }, { "name": "Integrity", "description": "", "source_url": "", "source_page": null }, { "name": "Respect", "description": "", "source_url": "", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Child safety", "description": "The OCG ensures that child-related organisations and employers of children comply with child safety standards and regulations, thereby protecting children from harm and abuse.", "activities": [ "Regulating and overseeing select child-related organisations", "Administering worker screening checks", "Ensuring out-of-home care agencies meet essential standards", "Shaping NSW and Australian policy and practice on child safety" ], "source_url": "", "source_page": 6, "source_deep_url": "" } ], "performance_measures": [ { "code": "CCE01", "measure": "Number of Working with Children Check applications processed", "target": "To process 600,000 applications", "latest_result": "600,000 applications processed", "status": "Target met", "target_source_url": "", "target_source_page": 29, "result_source_url": "https://www.ocg.nsw.gov.au/sites/default/files/2025-10/R_OCG_AnnualReport24-25.pdf", "result_source_page": 29 } ], "document_alignment_terms": { "must_support": [ "The OCG Corporate Strategy 2024–2027 outlines 6 strategic priorities below, which are detailed further on our website. [AR p.11]", "Being a model administrator and oversight body", "Increasing awareness of and building capability in Child Safe practice", "Shaping policy and practice", "Improving First Nations outcomes", "Enhancing internal collaborative practice", "Supporting our people" ], "watch_terms": [ "Number of Working with Children Check applications processed" ], "avoid_claiming_without_evidence": [] }, "review_note": "" }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": "The OCG Corporate Strategy 2024–2027 outlines 6 strategic priorities below, which are detailed further on our website. [AR p.11]", "purposes_source_page": 11, "how_we_deliver": "The OCG undertakes significant legislative reform work, restructures regulatory processes, runs workshops, provides training, and engages in continuous monitoring and assessment to deliver its strategic priorities. [AR p.11]", "how_we_deliver_source_page": 11, "government_priorities": [ { "text": "Being a model administrator and oversight body", "source_page": 11 }, { "text": "Increasing awareness of and building capability in Child Safe practice", "source_page": 11 }, { "text": "Shaping policy and practice", "source_page": 11 }, { "text": "Improving First Nations outcomes", "source_page": 11 }, { "text": "Enhancing internal collaborative practice", "source_page": 11 }, { "text": "Supporting our people", "source_page": 11 } ], "outcomes": [ { "name": "Outcome 1: Child safety", "description": "The OCG ensures that child-related organisations and employers of children comply with child safety standards and regulations, thereby protecting children from harm and abuse.", "key_activities": [ "Regulating and overseeing select child-related organisations", "Administering worker screening checks", "Ensuring out-of-home care agencies meet essential standards", "Shaping NSW and Australian policy and practice on child safety" ], "source_page": 6 } ], "values": [ "Child safety", "Collaboration", "Cultural safety", "Empowerment", "Integrity", "Respect" ], "values_framework_name": "APS Values", "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Number of Working with Children Check applications processed", "target": "To process 600,000 applications", "source_page": 29 } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Number of Working with Children Check applications processed", "result": "600,000 applications processed", "status": "Target met", "source_page": 29 } ], "_source_urls": { "annual_report_url": "https://www.ocg.nsw.gov.au/sites/default/files/2025-10/R_OCG_AnnualReport24-25.pdf", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "S-NSW-057", "entity_name": "Office of the Children's Guardian", "folder_name": "Office-of-the-Children-s-Guardian", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "Internal Audit and Risk Management Attestation\nStatement for the 2021-2022 Financial Year for the\nOffice of the Children’s Guardian\nI, Janet Schorer PSM, am of the opinion that the Office of the Children’s Guardian has internal\naudit and risk management processes in operation that are compliant with the seven (7) Core\nRequirements set out in the Internal Audit and Risk Management Policy for the General\nGovernment Sector, specifically:\nCore requirements For each requirement, please\nspecify whether compliant,\nnon-compliant or in transition\nRisk Management Framework\n1.1 The Accountable Authority shall accept ultimate responsibility and Compliant\naccountability for risk management in the agency.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2021-22.pdf (https://www.ocg.nsw.gov.au/sites/default/files/2022-10/R_OCG_2021-22AnnualReport.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-NSW-057", "entity_name": "Office of the Children's Guardian", "folder_name": "Office-of-the-Children-s-Guardian", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "Internal Audit and Risk Management Attestation\nStatement for the 2021-2022 Financial Year for the\nOffice of the Children’s Guardian\nI, Janet Schorer PSM, am of the opinion that the Office of the Children’s Guardian has internal\naudit and risk management processes in operation that are compliant with the seven (7) Core\nRequirements set out in the Internal Audit and Risk Management Policy for the General\nGovernment Sector, specifically:\nCore requirements For each requirement, please\nspecify whether compliant,\nnon-compliant or in transition\nRisk Management Framework\n1.1 The Accountable Authority shall accept ultimate responsibility and Compliant\naccountability for risk management in the agency.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2021-22.pdf (https://www.ocg.nsw.gov.au/sites/default/files/2022-10/R_OCG_2021-22AnnualReport.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-NSW-057", "entity_name": "Office of the Children's Guardian", "folder_name": "Office-of-the-Children-s-Guardian", "category": "Case Processing", "scale": "small", "title": "Triage queue for stuck or ageing cases", "idea": "Use existing case data to flag ageing, duplicate, incomplete, or high-risk cases for earlier intervention.", "quote": "Table 4.1 Risk assessments processed and outcomes, 2019-21\nActivity 2018-19 2019-20 2020-21\nTotal WWCC applications processed 480,485 345,541 400,855\nNew WWCC applications processed 246,906 187,326 179,837\nRisk assessments with outcomes 3684 3988 3642\nIndividuals automatically barred due to Schedule 2\n448 470 434\nrecords\nIndividuals interim barred during risk assessment 312 364 552\nIndividuals barred after risk assessment 95 100 82\nIndividuals cleared following risk assessment 868 1138 780\nApplications terminated after referral to risk\n2253 2280 2331\nassessment\nTable 4.2 Refusals for a Working with Children Check, 2019-21\nYear 2018-19 2019-20 2020-21\nWorking with Children Checks applications\n480,485 345,541 400,855\nprocessed\nNumber of barring decisions 614 570 516\n% of barring decisions (of the total applications each\n0.12% 0.17% 0.13%\nyear)\nProcess improvements", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "annual-reports/2020-21.pdf (https://www.ocg.nsw.gov.au/sites/default/files/2022-01/R_OCG_2020-21AnnualReport.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-NSW-057", "entity_name": "Office of the Children's Guardian", "folder_name": "Office-of-the-Children-s-Guardian", "category": "Case Processing", "scale": "large", "title": "End-to-end case processing redesign", "idea": "Redesign the case pathway around risk-based triage, reusable evidence, and automated eligibility checks.", "quote": "Table 4.1 Risk assessments processed and outcomes, 2019-21\nActivity 2018-19 2019-20 2020-21\nTotal WWCC applications processed 480,485 345,541 400,855\nNew WWCC applications processed 246,906 187,326 179,837\nRisk assessments with outcomes 3684 3988 3642\nIndividuals automatically barred due to Schedule 2\n448 470 434\nrecords\nIndividuals interim barred during risk assessment 312 364 552\nIndividuals barred after risk assessment 95 100 82\nIndividuals cleared following risk assessment 868 1138 780\nApplications terminated after referral to risk\n2253 2280 2331\nassessment\nTable 4.2 Refusals for a Working with Children Check, 2019-21\nYear 2018-19 2019-20 2020-21\nWorking with Children Checks applications\n480,485 345,541 400,855\nprocessed\nNumber of barring decisions 614 570 516\n% of barring decisions (of the total applications each\n0.12% 0.17% 0.13%\nyear)\nProcess improvements", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "annual-reports/2020-21.pdf (https://www.ocg.nsw.gov.au/sites/default/files/2022-01/R_OCG_2020-21AnnualReport.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-NSW-057", "entity_name": "Office of the Children's Guardian", "folder_name": "Office-of-the-Children-s-Guardian", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "Performance highlights for 2022–23\n93,000 85 803\npeople undertaking designated children\nany Child Safe capability agencies\naccessed specialised\nbuilding activity authorised\nsubstitute residential\nThis includes attending to provide\ncare through\ntraining, webinars, out-of-home\n272 agencies\neLearning and videos. services.\nover the year.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2022-23.pdf (https://www.ocg.nsw.gov.au/sites/default/files/2023-10/R_OCG_AnnualReport22-23.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-NSW-057", "entity_name": "Office of the Children's Guardian", "folder_name": "Office-of-the-Children-s-Guardian", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "Performance highlights for 2022–23\n93,000 85 803\npeople undertaking designated children\nany Child Safe capability agencies\naccessed specialised\nbuilding activity authorised\nsubstitute residential\nThis includes attending to provide\ncare through\ntraining, webinars, out-of-home\n272 agencies\neLearning and videos. services.\nover the year.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2022-23.pdf (https://www.ocg.nsw.gov.au/sites/default/files/2023-10/R_OCG_AnnualReport22-23.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-NSW-057", "entity_name": "Office of the Children's Guardian", "folder_name": "Office-of-the-Children-s-Guardian", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "Local government\nTable 5.8 Local government key statistics\nMeasure\nTraining and education provided specific to sector 8\nAttendees from that sector 902\nWWCC data Local government or similar is not identifiable in the\nWWCC employer categories*\nNotifications to the Reportable Conduct Scheme 56\n*While our data does not provide WWCC data, we know that there are 128 local councils\nemploying over 48,000 staff from the Office of Local Government website.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "annual-reports/2021-22.pdf (https://www.ocg.nsw.gov.au/sites/default/files/2022-10/R_OCG_2021-22AnnualReport.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-NSW-057", "entity_name": "Office of the Children's Guardian", "folder_name": "Office-of-the-Children-s-Guardian", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "Local government\nTable 5.8 Local government key statistics\nMeasure\nTraining and education provided specific to sector 8\nAttendees from that sector 902\nWWCC data Local government or similar is not identifiable in the\nWWCC employer categories*\nNotifications to the Reportable Conduct Scheme 56\n*While our data does not provide WWCC data, we know that there are 128 local councils\nemploying over 48,000 staff from the Office of Local Government website.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "annual-reports/2021-22.pdf (https://www.ocg.nsw.gov.au/sites/default/files/2022-10/R_OCG_2021-22AnnualReport.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-NSW-057", "entity_name": "Office of the Children's Guardian", "folder_name": "Office-of-the-Children-s-Guardian", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "Priority Area 1 Being a model administrator and oversight body\n• The OCG undertook significant legislative reform work including progressing work on the review\nof the Children's Guardian Act 2019 and the Child Protection (Working with Children) Act 2012 and\namending the Children’s Guardian Amendment (Code of Practice) Regulation 2024.\n• OOHC restructured the regulatory process, to move from a one-size-fits-all accreditation\nassessment process, to one that is more tailored to the specific compliance circumstances of\nindividual agencies.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "annual-reports/2024-25.pdf (https://www.ocg.nsw.gov.au/sites/default/files/2025-10/R_OCG_AnnualReport24-25.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-NSW-057", "entity_name": "Office of the Children's Guardian", "folder_name": "Office-of-the-Children-s-Guardian", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "Priority Area 1 Being a model administrator and oversight body\n• The OCG undertook significant legislative reform work including progressing work on the review\nof the Children's Guardian Act 2019 and the Child Protection (Working with Children) Act 2012 and\namending the Children’s Guardian Amendment (Code of Practice) Regulation 2024.\n• OOHC restructured the regulatory process, to move from a one-size-fits-all accreditation\nassessment process, to one that is more tailored to the specific compliance circumstances of\nindividual agencies.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "annual-reports/2024-25.pdf (https://www.ocg.nsw.gov.au/sites/default/files/2025-10/R_OCG_AnnualReport24-25.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-NSW-057", "entity_name": "Office of the Children's Guardian", "folder_name": "Office-of-the-Children-s-Guardian", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "Advice and education\nWe fulfil our function of providing education and advice through:\n• our enquiries line, which this year received 1666 calls mostly from relevant entities\nseeking advice on whether an allegation required notification or how to progress an\ninitial response to a child protection allegation\n• case-by-case tailored advice as reportable conduct investigations are underway\n• an eLearning series: 480 people completed all 7 of the available modules, and 2355\ncompleted at least one unit\n• sector specific webinars attended by 2194 people.\neLearning\nIn the last financial year, 2835 individuals have accessed our eLearning course,\nResponding to Reportable Allegations, completing a total of 11,135 modules.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "annual-reports/2021-22.pdf (https://www.ocg.nsw.gov.au/sites/default/files/2022-10/R_OCG_2021-22AnnualReport.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-NSW-057", "entity_name": "Office of the Children's Guardian", "folder_name": "Office-of-the-Children-s-Guardian", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "Advice and education\nWe fulfil our function of providing education and advice through:\n• our enquiries line, which this year received 1666 calls mostly from relevant entities\nseeking advice on whether an allegation required notification or how to progress an\ninitial response to a child protection allegation\n• case-by-case tailored advice as reportable conduct investigations are underway\n• an eLearning series: 480 people completed all 7 of the available modules, and 2355\ncompleted at least one unit\n• sector specific webinars attended by 2194 people.\neLearning\nIn the last financial year, 2835 individuals have accessed our eLearning course,\nResponding to Reportable 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