{ "entity_id": "S-WA-023", "folder": "Office-of-the-Auditor-General", "name": "Office of the Auditor General", "type": "Independent Statutory Authority", "jurisdiction": "WA", "portfolio": "", "website": "https://audit.wa.gov.au/", "data_status": "rich", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": true, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 11, "n_kpi_targets": 3, "n_kpi_results": 3, "n_outcomes": 1, "verified_own_data": true }, "strategy_profile": { "status": "published", "confidence": "high", "summary": "Serve the public interest through independent auditing and reporting on State and local government finances and performance.", 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"source_page": 20 } ], "_source_urls": { "annual_report_url": "https://audit.wa.gov.au/wp-content/uploads/2025/09/OAG-Annual-Report-2024-25-Interactive-for-web.pdf", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "S-WA-023", "entity_name": "Office of the Auditor General", "folder_name": "Office-of-the-Auditor-General", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "[Page 79]\n% Agree\nStatement 2018-19 2019-20 2020-21 2021-22 2022-23\nThe auditors conducted themselves\n96 97 98 97 94\nprofessionally during the audit\nThe auditors were responsive to our\n90 91 82 78 84\nneeds\nThe OAG’s management letters\ncommunicated the audit findings and 90 96 89 90 93\nissues clearly\nThe Auditor General's audit opinion\n96 94 87 77 79\nwas issued in a timely manner\nWe value the 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"Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-WA-023", "entity_name": "Office of the Auditor General", "folder_name": "Office-of-the-Auditor-General", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "[Page 79]\n% Agree\nStatement 2018-19 2019-20 2020-21 2021-22 2022-23\nThe auditors conducted themselves\n96 97 98 97 94\nprofessionally during the audit\nThe auditors were responsive to our\n90 91 82 78 84\nneeds\nThe OAG’s management letters\ncommunicated the audit findings and 90 96 89 90 93\nissues clearly\nThe Auditor General's audit opinion\n96 94 87 77 79\nwas issued in a timely manner\nWe value the assurance we obtain\nfrom the audit of our statutory 98 95 94 94 94\nfinancial statements\nWe value the OAG's\nrecommendations to improve the\n98 93 89 90 88\nfinancial management and internal\ncontrols of our organisation\nTable 16: Selected State government entity financial audit survey results\nstluser\ngnirevileD\nWhat audited entities said\n93% 94%\nagree OAG’s value the assurance\nmanagement letters they obtain from the\ncommunicated the audit of their statutory\naudit findings and financial statements", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2022-23.pdf (https://audit.wa.gov.au/wp-content/uploads/2023/09/Office-of-the-Auditor-General-Annual-Report-2022-2023-interactive.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before 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"implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-WA-023", "entity_name": "Office of the Auditor General", "folder_name": "Office-of-the-Auditor-General", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "13,348 12,505\nState Government\nNet cost of services 44,163 41,276 2024-25 2024-25\nReport category Actual Target Status\nNet increase/(decrease) in cash held 2,205 (504)\nService delivery 2 8\nTotal equity 20,189 20,541\nEconomic development 2 4\nTable 1: Key elements of our financial performance\nSocial and environment 3 4\nThe total cost of services is higher as a result of increases in public\nGovernance 17 12\nsector wages, professional services costs and the time required to\nresolve prior-year audit findings.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2024-25.pdf (https://audit.wa.gov.au/wp-content/uploads/2025/09/OAG-Annual-Report-2024-25-Interactive-for-web.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-WA-023", "entity_name": "Office of the Auditor General", "folder_name": "Office-of-the-Auditor-General", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "13,348 12,505\nState Government\nNet cost of services 44,163 41,276 2024-25 2024-25\nReport category Actual Target Status\nNet increase/(decrease) in cash held 2,205 (504)\nService delivery 2 8\nTotal equity 20,189 20,541\nEconomic development 2 4\nTable 1: Key elements of our financial performance\nSocial and environment 3 4\nThe total cost of services is higher as a result of increases in public\nGovernance 17 12\nsector wages, professional services costs and the time required to\nresolve prior-year audit findings.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2024-25.pdf (https://audit.wa.gov.au/wp-content/uploads/2025/09/OAG-Annual-Report-2024-25-Interactive-for-web.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-WA-023", "entity_name": "Office of the Auditor General", "folder_name": "Office-of-the-Auditor-General", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "As a leader in employee cultural and linguistic diversity the framework outlines our commitment to the\n3 multicultural policy priorities that support the principles and objectives of the Western Australian Charter of Multiculturalism:\n• Policy priority 1 – Harmonious and inclusive communities\n• Policy priority 2 – Culturally responsive policies, programs and services\n• Policy priority 3 – Economic, social, cultural, civic and political participation.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "annual-reports/2020-21.pdf (https://audit.wa.gov.au/wp-content/uploads/2021/08/OAG-Annual-Report-2020-2021-Interactive.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-WA-023", "entity_name": "Office of the Auditor General", "folder_name": "Office-of-the-Auditor-General", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "As a leader in employee cultural and linguistic diversity the framework outlines our commitment to the\n3 multicultural policy priorities that support the principles and objectives of the Western Australian Charter of Multiculturalism:\n• Policy priority 1 – Harmonious and inclusive communities\n• Policy priority 2 – Culturally responsive policies, programs and services\n• Policy priority 3 – Economic, social, cultural, civic and political participation.", "impact": "Very High", "effort": "High", "proof": 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"beneficiaries": "APS staff / executives", "source": "annual-reports/2020-21.pdf (https://audit.wa.gov.au/wp-content/uploads/2021/08/OAG-Annual-Report-2020-2021-Interactive.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-WA-023", "entity_name": "Office of the Auditor General", "folder_name": "Office-of-the-Auditor-General", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "[Page 83]\n2020-21 reports\nReport 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