{ "entity_id": "S-NSW-028", "folder": "Natural-Resources-Commission", "name": "Natural Resources Commission", "type": "Statutory Authority", "jurisdiction": "NSW", "portfolio": "", "website": "https://www.nrc.nsw.gov.au/", "data_status": "rich", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 34, "n_kpi_targets": 2, "n_kpi_results": 2, "n_outcomes": 3, "verified_own_data": true }, "strategy_profile": { "status": "published", "confidence": "high", "summary": "Managing our natural resources effectively benefits all of NSW and ensures healthy and resilient communities, environments and industries – now and into the future. [CP p.6]", "official_site_url": "https://www.nrc.nsw.gov.au/", "source_documents": [ { "type": "annual_report", "title": "Annual Report 2024-2025", "url": "https://www.nrc.nsw.gov.au/annual-report-2024-2025.pdf?downloadable=1", "period": "2024-25", "confidence": "high" }, { "type": "annual_report", "title": "Annual Report 2023-2024", "url": "https://www.nrc.nsw.gov.au/annual-report-2023-2024.pdf?downloadable=1", "period": "2023-24", "confidence": "high" }, { "type": "strategie", "title": "Strategic plan", "url": "https://www.nrc.nsw.gov.au/corporate-policy-nrc-strategic-plan-september-2025.pdf?downloadable=1", "period": "2025", "confidence": "medium" }, { "type": "strategie", "title": "State report - All regions", "url": "https://www.nrc.nsw.gov.au/2025-lls-strategic-plan-audits-state-report.pdf?downloadable=1", "period": "2025", "confidence": "medium" }, { "type": "strategie", "title": "State report - All regions - LLS response", "url": "https://www.nrc.nsw.gov.au/2025-lls-strategic-plan-audits-lls-response.pdf?downloadable=1", "period": "2025", "confidence": "medium" }, { "type": "strategie", "title": "Aboriginal engagement strategy", "url": "https://www.nrc.nsw.gov.au/corporate-policy-aboriginal-stakeholder-engagement-february-2020.pdf?downloadable=1", "period": "2020", "confidence": "medium" }, { "type": "strategie", "title": "Risk management policy and framework", "url": "https://www.nrc.nsw.gov.au/corporate-policy-risk-management-june-2021.pdf?downloadable=1", "period": "2021", "confidence": "medium" }, { "type": "strategie", "title": "Stakeholder engagement strategy", "url": "https://www.nrc.nsw.gov.au/corporate-policy-stakeholder-engagement-may-2021.pdf?downloadable=1", "period": "2021", "confidence": "medium" }, { "type": "strategie", "title": "PNF MER - Approved PNF MER Framework", "url": "https://www.nrc.nsw.gov.au/PNF MER - Approved framework - November 2023.pdf?downloadable=1", "period": "2023", "confidence": "medium" }, { "type": "strategie", "title": "CIFOA Monitoring - Biodiversity - Project B5 - Yellow-bellied Glider monitoring data review report", "url": "https://www.nrc.nsw.gov.au/Biodiversity - SMP - Yellow-bellied Glider monitoring data review report.pdf?downloadable=1", "period": null, "confidence": "medium" }, { "type": "strategie", "title": "Program Framework 2019-2024", "url": "https://www.nrc.nsw.gov.au/Forest MER - Program Framework 2019-2024 - Sep 2019.pdf?downloadable=1", "period": "2019", "confidence": "medium" }, { "type": "strategie", "title": "Project SW2: Trends in soil health and stability - Collation of soil data cube", "url": "https://www.nrc.nsw.gov.au/Soil and water - Project SW2 - Collation of soil data cube.pdf?downloadable=1", "period": null, "confidence": "medium" }, { "type": "strategie", "title": "Project SW3: Evaluating forest road networks to protect water quality - Discussion paper", "url": "https://www.nrc.nsw.gov.au/Soil and water - Project SW3 - Discussion paper.pdf?downloadable=1", "period": null, "confidence": "medium" }, { "type": "strategie", "title": "Project SW1: Trends in water quality and quantity - Literature and data review", "url": "https://www.nrc.nsw.gov.au/Soil and water - Project SW1 - Literature and data review report.pdf?downloadable=1", "period": null, "confidence": "medium" } ], "purpose": { "text": "Managing our natural resources effectively benefits all of NSW and ensures healthy and resilient communities, environments and industries – now and into the future. [CP p.6]", "source_url": "", "source_page": 6, "source_deep_url": "" }, "vision": null, "strategic_priorities": [ { "title": "provide independent advice on complex issues", "description": "provide independent advice on complex issues", "source_url": "", "source_page": 6, "source_deep_url": "" }, { "title": "provide improved evidence-base for decisions on forest management", "description": "provide improved evidence-base for decisions on forest management", "source_url": "", "source_page": 6, "source_deep_url": "" }, { "title": "continue to improve water planning and implementation", "description": "continue to improve water planning and implementation", "source_url": "", "source_page": 6, "source_deep_url": "" }, { "title": "conduct audit and other evaluations", "description": "conduct audit and other evaluations", "source_url": "", "source_page": 6, "source_deep_url": "" }, { "title": "provide corporate services and management excellence", "description": "provide corporate services and management excellence", "source_url": "", "source_page": 6, "source_deep_url": "" } ], "values": [ { "name": "trust", "description": "", "source_url": "", "source_page": null }, { "name": "accountability", "description": "", "source_url": "", "source_page": null }, { "name": "integrity", "description": "", "source_url": "", "source_page": null }, { "name": "service", "description": "", "source_url": "", "source_page": null } ], "outcomes": [ { "name": "Independent advice on complex issues", "description": "The Commission provides independent advice on complex natural resource management issues, leveraging expert panels and community consultation to ensure robust, science-based recommendations. [AR p.10]", "activities": [ "advising on strategic or investment priorities", "undertaking significant reviews, inquiries and assessments", "auditing and reviewing water sharing plans", "helping to reconcile complex and contentious issues" ], "source_url": "", "source_page": 10, "source_deep_url": "" }, { "name": "Improved evidence base for decisions on forest management", "description": "The Commission oversees significant reviews, inquiries, and assessments to provide an improved evidence base for forest management decisions, including monitoring forest recovery post-wildfires and developing new tools to track canopy dieback. [AR p.13]", "activities": [ "monitoring forest recovery after wildfires and drought", "reviewing the koala food tree list", "developing new tools to track canopy dieback" ], "source_url": "", "source_page": 13, "source_deep_url": "" }, { "name": "Continuous improvement of water planning", "description": "The Commission reviews water sharing plans to ensure they achieve environmental, social, and economic outcomes consistent with the Water Management Act 2000, recommending substantial changes where necessary. [AR p.18]", "activities": [ "reviewing water sharing plans", "advising on water management regime", "auditing water management plans" ], "source_url": "", "source_page": 18, "source_deep_url": "" } ], "performance_measures": [ { "code": "CCE01", "measure": "Coastal Integrated Forestry Operations Approval (IFOA) monitoring program", "target": "100 percent of audit recommendations supported by peer review", "latest_result": "100 percent of audit recommendations supported by peer review", "status": "Achieved", "target_source_url": "", "target_source_page": 22, "result_source_url": "https://www.nrc.nsw.gov.au/annual-report-2024-2025.pdf?downloadable=1", "result_source_page": 22 }, { "code": "PNF01", "measure": "Private Native Forestry (PNF) Monitoring, Evaluation and Reporting (MER) program", "target": "Develop a new statewide koala habitat suitability model", "latest_result": "Draft koala habitat suitability model developed", "status": "Partially achieved", "target_source_url": "", "target_source_page": 22, "result_source_url": "https://www.nrc.nsw.gov.au/annual-report-2024-2025.pdf?downloadable=1", "result_source_page": 22 } ], "document_alignment_terms": { "must_support": [ "Managing our natural resources effectively benefits all of NSW and ensures healthy and resilient communities, environments and industries – now and into the future. [CP p.6]", "provide independent advice on complex issues", "provide improved evidence-base for decisions on forest management", "continue to improve water planning and implementation", "conduct audit and other evaluations", "provide corporate services and management excellence" ], "watch_terms": [ "Coastal Integrated Forestry Operations Approval (IFOA) monitoring program", "Private Native Forestry (PNF) Monitoring, Evaluation and Reporting (MER) program" ], "avoid_claiming_without_evidence": [] }, "review_note": "" }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": "Managing our natural resources effectively benefits all of NSW and ensures healthy and resilient communities, environments and industries – now and into the future. [CP p.6]", "purposes_source_page": 6, "how_we_deliver": "To provide independent, evidence-based advice in a contested environment, we: engage in transparent collaborative approaches, including consulting widely with all stakeholders using a ‘no surprises’ approach. [CP p.6]", "how_we_deliver_source_page": 6, "government_priorities": [ { "text": "provide independent advice on complex issues", "source_page": 6 }, { "text": "provide improved evidence-base for decisions on forest management", "source_page": 6 }, { "text": "continue to improve water planning and implementation", "source_page": 6 }, { "text": "conduct audit and other evaluations", "source_page": 6 }, { "text": "provide corporate services and management excellence", "source_page": 6 } ], "outcomes": [ { "name": "Independent advice on complex issues", "description": "The Commission provides independent advice on complex natural resource management issues, leveraging expert panels and community consultation to ensure robust, science-based recommendations. [AR p.10]", "key_activities": [ "advising on strategic or investment priorities", "undertaking significant reviews, inquiries and assessments", "auditing and reviewing water sharing plans", "helping to reconcile complex and contentious issues" ], "source_page": 10 }, { "name": "Improved evidence base for decisions on forest management", "description": "The Commission oversees significant reviews, inquiries, and assessments to provide an improved evidence base for forest management decisions, including monitoring forest recovery post-wildfires and developing new tools to track canopy dieback. [AR p.13]", "key_activities": [ "monitoring forest recovery after wildfires and drought", "reviewing the koala food tree list", "developing new tools to track canopy dieback" ], "source_page": 13 }, { "name": "Continuous improvement of water planning", "description": "The Commission reviews water sharing plans to ensure they achieve environmental, social, and economic outcomes consistent with the Water Management Act 2000, recommending substantial changes where necessary. [AR p.18]", "key_activities": [ "reviewing water sharing plans", "advising on water management regime", "auditing water management plans" ], "source_page": 18 } ], "values": [ "trust", "accountability", "integrity", "service" ], "values_framework_name": null, "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Coastal Integrated Forestry Operations Approval (IFOA) monitoring program", "target": "100 percent of audit recommendations supported by peer review", "source_page": 22 }, { "code": "PNF01", "measure": "Private Native Forestry (PNF) Monitoring, Evaluation and Reporting (MER) program", "target": "Develop a new statewide koala habitat suitability model", "source_page": 22 } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Coastal Integrated Forestry Operations Approval (IFOA) monitoring program", "result": "100 percent of audit recommendations supported by peer review", "status": "Achieved", "source_page": 22 }, { "code": "PNF01", "measure": "Private Native Forestry (PNF) Monitoring, Evaluation and Reporting (MER) program", "result": "Draft koala habitat suitability model developed", "status": "Partially achieved", "source_page": 22 } ], "_source_urls": { "annual_report_url": "https://www.nrc.nsw.gov.au/annual-report-2024-2025.pdf?downloadable=1", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "S-NSW-028", "entity_name": "Natural Resources Commission", "folder_name": "Natural-Resources-Commission", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "Key documents\nProgress report - Progress towards healthy resilient landscapes\n(December 2010)\nAudit report - Sydney Metropolitan\n(September 2012)\nAudit report - Lower Murray Darling\n(November 2011)\nAudit report - Murray\n(December 2010)\nAudit report - Northern Rivers\n(November 2009)\nAudit report - Southern Rivers\n(November 2009)\nAudit report - Sydney Metropolitan\n(November 2009)\nAudit report - Lachlan\n(October 2009)\nAudit report - Murrumbidgee\n(October 2009)\nAudit report - Namoi\n(October 2009)\nAudit report - Border Rivers Gwydir\n(April 2009)\nAudit report - Central West\n(March 2009)\nAudit report - Hunter Central-Rivers\n(March 2009)\nAudit report - Hawkesbury-Nepean\n(February 2009)\nAudit report - Western\n(December 2008)\nContact us\nCopyright\nDisclaimer\nFeedback\nPrivacy\nRead Latest News\nRead Latest Reports\nForest monitoring reports annual findings and achievements:\nLATEST NEWS\nLatest news", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "pages/strategies-index__02.html (https://www.nrc.nsw.gov.au/completed/cap-audits)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-NSW-028", "entity_name": "Natural Resources Commission", "folder_name": "Natural-Resources-Commission", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "Key documents\nProgress report - Progress towards healthy resilient landscapes\n(December 2010)\nAudit report - Sydney Metropolitan\n(September 2012)\nAudit report - Lower Murray Darling\n(November 2011)\nAudit report - Murray\n(December 2010)\nAudit report - Northern Rivers\n(November 2009)\nAudit report - Southern Rivers\n(November 2009)\nAudit report - Sydney Metropolitan\n(November 2009)\nAudit report - Lachlan\n(October 2009)\nAudit report - Murrumbidgee\n(October 2009)\nAudit report - Namoi\n(October 2009)\nAudit report - Border Rivers Gwydir\n(April 2009)\nAudit report - Central West\n(March 2009)\nAudit report - Hunter Central-Rivers\n(March 2009)\nAudit report - Hawkesbury-Nepean\n(February 2009)\nAudit report - Western\n(December 2008)\nContact us\nCopyright\nDisclaimer\nFeedback\nPrivacy\nRead Latest News\nRead Latest Reports\nForest monitoring reports annual findings and achievements:\nLATEST NEWS\nLatest news", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "pages/strategies-index__02.html (https://www.nrc.nsw.gov.au/completed/cap-audits)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-NSW-028", "entity_name": "Natural Resources Commission", "folder_name": "Natural-Resources-Commission", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "[Page 4]\nNatural Resources Commission Policy\nPublished: June 2021 Risk management policy and framework\nFigure 2: Context for the Internal Audit and Risk Management Policy\nThe Commission’s ‘Risk Policy and framework’ provides the enterprise risk management\nframework, and have been developed in accordance with the Risk Management Guidelines AS\nISO 31000:2018 (ISO 31000); NSW Treasury TPP 20-08; and the Commission’s Governance\nPolicy (D12/4558).", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "strategies/corporate-policy-risk-management-june-2021.pdf (https://www.nrc.nsw.gov.au/corporate-policy-risk-management-june-2021.pdf?downloadable=1)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-NSW-028", "entity_name": "Natural Resources Commission", "folder_name": "Natural-Resources-Commission", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "[Page 4]\nNatural Resources Commission Policy\nPublished: June 2021 Risk management policy and framework\nFigure 2: Context for the Internal Audit and Risk Management Policy\nThe Commission’s ‘Risk Policy and framework’ provides the enterprise risk management\nframework, and have been developed in accordance with the Risk Management Guidelines AS\nISO 31000:2018 (ISO 31000); NSW Treasury TPP 20-08; and the Commission’s Governance\nPolicy (D12/4558).", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "strategies/corporate-policy-risk-management-june-2021.pdf (https://www.nrc.nsw.gov.au/corporate-policy-risk-management-june-2021.pdf?downloadable=1)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-NSW-028", "entity_name": "Natural Resources Commission", "folder_name": "Natural-Resources-Commission", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "Annual target values are set against\nmetrics included in the Annual Business Plan, and the absence of overarching targets\ninhibits the line of sight between annual target achievement and overarching\nprogress of the local strategic plan.\n▪ Western use a regionally-developed Key Performance Indicator Benchmarking Survey\nprocess, which monitors key performance indicators from the local strategic plan to\nsupport a long-standing (2017-2024) process of surveying landholders and Aboriginal\nstakeholders (Section 4.2.2).", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "reviews/2025-lls-strategic-plan-audits-western.pdf (https://www.nrc.nsw.gov.au/2025-lls-strategic-plan-audits-western.pdf?downloadable=1)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-NSW-028", "entity_name": "Natural Resources Commission", "folder_name": "Natural-Resources-Commission", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "Annual target values are set against\nmetrics included in the Annual Business Plan, and the absence of overarching targets\ninhibits the line of sight between annual target achievement and overarching\nprogress of the local strategic plan.\n▪ Western use a regionally-developed Key Performance Indicator Benchmarking Survey\nprocess, which monitors key performance indicators from the local strategic plan to\nsupport a long-standing (2017-2024) process of surveying landholders and Aboriginal\nstakeholders (Section 4.2.2).", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "reviews/2025-lls-strategic-plan-audits-western.pdf (https://www.nrc.nsw.gov.au/2025-lls-strategic-plan-audits-western.pdf?downloadable=1)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-NSW-028", "entity_name": "Natural Resources Commission", "folder_name": "Natural-Resources-Commission", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "Staff interviewed\nacknowledged that this platform is currently in use only to capture a snapshot of\nlandholders intent on the day of the event, rather than monitoring their behavioural\nchange as a result of what they learned at events over time.\n▪ Staff advised that the determination of aspects of the local strategic plan as being\n‘achieved’ or ‘not achieved’ is intentionally avoided by North West staff, as this is\nconsidered to be the role of the local board at the end of the current local strategic\nplan’s life (2026).\n▪ Cumulative progress against the local strategic plan is difficult to determine as\noverarching outcome targets have not been set and cumulative progress monitoring\nagainst the local strategic plan outcomes has not been provided.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "reviews/2025-lls-strategic-plan-audits-north-west.pdf (https://www.nrc.nsw.gov.au/2025-lls-strategic-plan-audits-north-west.pdf?downloadable=1)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-NSW-028", "entity_name": "Natural Resources Commission", "folder_name": "Natural-Resources-Commission", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "Staff interviewed\nacknowledged that this platform is currently in use only to capture a snapshot of\nlandholders intent on the day of the event, rather than monitoring their behavioural\nchange as a result of what they learned at events over time.\n▪ Staff advised that the determination of aspects of the local strategic plan as being\n‘achieved’ or ‘not achieved’ is intentionally avoided by North West staff, as this is\nconsidered to be the role of the local board at the end of the current local strategic\nplan’s life (2026).\n▪ Cumulative progress against the local strategic plan is difficult to determine as\noverarching outcome targets have not been set and cumulative progress monitoring\nagainst the local strategic plan outcomes has not been provided.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "reviews/2025-lls-strategic-plan-audits-north-west.pdf (https://www.nrc.nsw.gov.au/2025-lls-strategic-plan-audits-north-west.pdf?downloadable=1)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-NSW-028", "entity_name": "Natural Resources Commission", "folder_name": "Natural-Resources-Commission", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "[Page 21]\nNatural Resources Commission Policy\nPublished: March 2020 Risk management policy and framework\nConsequence\nInsignificant Minor Moderate Major\nExtreme 5\n1 2 3 4\nService Delivery Minor deliverable rework Rework on deliverable with Work backlog less than six Work backlog less than Work backlog less than\nat own or client request, cost and or schedule months with few qualified three months, with few one month with no\nwithout cost or schedule impact; may include formal opportunities, and few qualified prospects, and qualified pipeline\nimpact complaint or redress from additional prospects for few or no prospects for opportunities for work\nclient future engagement. future engagement. engagement.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "strategies/corporate-policy-risk-management-june-2021.pdf (https://www.nrc.nsw.gov.au/corporate-policy-risk-management-june-2021.pdf?downloadable=1)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-NSW-028", "entity_name": "Natural Resources Commission", "folder_name": "Natural-Resources-Commission", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "[Page 21]\nNatural Resources Commission Policy\nPublished: March 2020 Risk management policy and framework\nConsequence\nInsignificant Minor Moderate Major\nExtreme 5\n1 2 3 4\nService Delivery Minor deliverable rework Rework on deliverable with Work backlog less than six Work backlog less than Work backlog less than\nat own or client request, cost and or schedule months with few qualified three months, with few one month with no\nwithout cost or schedule impact; may include formal opportunities, and few qualified prospects, and qualified pipeline\nimpact complaint or redress from additional prospects for few or no prospects for opportunities for work\nclient future engagement. future engagement. engagement.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "strategies/corporate-policy-risk-management-june-2021.pdf (https://www.nrc.nsw.gov.au/corporate-policy-risk-management-june-2021.pdf?downloadable=1)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-NSW-028", "entity_name": "Natural Resources Commission", "folder_name": "Natural-Resources-Commission", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "[Page 21]\nNatural Resources Commission Policy\nPublished: March 2020 Risk management policy and framework\nConsequence\nInsignificant Minor Moderate Major\nExtreme 5\n1 2 3 4\nService Delivery Minor deliverable rework Rework on deliverable with Work backlog less than six Work backlog less than Work backlog less than\nat own or client request, cost and or schedule months with few qualified three months, with few one month with no\nwithout cost or schedule impact; may include formal opportunities, and few qualified prospects, and qualified pipeline\nimpact complaint or redress from additional prospects for few or no prospects for opportunities for work\nclient future engagement. future engagement. engagement.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "strategies/corporate-policy-risk-management-june-2021.pdf (https://www.nrc.nsw.gov.au/corporate-policy-risk-management-june-2021.pdf?downloadable=1)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-NSW-028", "entity_name": "Natural Resources Commission", "folder_name": "Natural-Resources-Commission", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "[Page 21]\nNatural Resources Commission Policy\nPublished: March 2020 Risk management policy and framework\nConsequence\nInsignificant Minor Moderate Major\nExtreme 5\n1 2 3 4\nService Delivery Minor deliverable rework Rework on deliverable with Work backlog less than six Work backlog less than Work backlog less than\nat own or client request, cost and or schedule months with few qualified three months, with few one month with no\nwithout cost or schedule impact; may include formal opportunities, and few qualified prospects, and qualified pipeline\nimpact complaint or redress from additional prospects for few or no prospects for opportunities for work\nclient future engagement. future engagement. engagement.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "strategies/corporate-policy-risk-management-june-2021.pdf (https://www.nrc.nsw.gov.au/corporate-policy-risk-management-june-2021.pdf?downloadable=1)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] } ], "legislation_administered": [], "artifacts": [ { "category": "annual-reports", "year": "2024-25", "url": "https://www.nrc.nsw.gov.au/annual-report-2024-2025.pdf?downloadable=1", "file": "annual-reports/2024-25.pdf", "bytes": 7987477, "link_text": "Annual Report 2024-2025" }, { "category": "annual-reports", "year": "2023-24", "url": "https://www.nrc.nsw.gov.au/annual-report-2023-2024.pdf?downloadable=1", "file": "annual-reports/2023-24.pdf", "bytes": 1812781, "link_text": "Annual Report 2023-2024" }, { "category": "strategies", "year": "2025", "url": "https://www.nrc.nsw.gov.au/corporate-policy-nrc-strategic-plan-september-2025.pdf?downloadable=1", "file": "strategies/corporate-policy-nrc-strategic-plan-september-2025.pdf", "bytes": 72379, "link_text": "Strategic plan" }, { "category": "strategies", "year": "2025", "url": "https://www.nrc.nsw.gov.au/2025-lls-strategic-plan-audits-state-report.pdf?downloadable=1", "file": "strategies/2025-lls-strategic-plan-audits-state-report.pdf", "bytes": 1501790, "link_text": "State report - All regions" }, { "category": "strategies", "year": "2025", "url": "https://www.nrc.nsw.gov.au/2025-lls-strategic-plan-audits-lls-response.pdf?downloadable=1", "file": "strategies/2025-lls-strategic-plan-audits-lls-response.pdf", "bytes": 326448, "link_text": "State report - All regions - LLS response" }, { "category": "strategies", "year": "2020", "url": "https://www.nrc.nsw.gov.au/corporate-policy-aboriginal-stakeholder-engagement-february-2020.pdf?downloadable=1", "file": "strategies/corporate-policy-aboriginal-stakeholder-engagement-february-2020.pdf", "bytes": 388876, "link_text": "Aboriginal engagement strategy" }, { "category": "strategies", "year": "2021", "url": "https://www.nrc.nsw.gov.au/corporate-policy-risk-management-june-2021.pdf?downloadable=1", "file": "strategies/corporate-policy-risk-management-june-2021.pdf", "bytes": 554941, "link_text": "Risk management policy and framework" }, { "category": "strategies", "year": "2021", "url": "https://www.nrc.nsw.gov.au/corporate-policy-stakeholder-engagement-may-2021.pdf?downloadable=1", "file": "strategies/corporate-policy-stakeholder-engagement-may-2021.pdf", "bytes": 214763, "link_text": "Stakeholder engagement strategy" }, { "category": "strategies", "year": "2023", "url": "https://www.nrc.nsw.gov.au/PNF MER - Approved framework - November 2023.pdf?downloadable=1", "file": "strategies/PNF-MER---Approved-framework---November-2023.pdf", "bytes": 7594509, "link_text": "PNF MER - Approved PNF MER Framework" }, { "category": "strategies", "year": null, "url": "https://www.nrc.nsw.gov.au/Biodiversity - SMP - Yellow-bellied Glider monitoring data review report.pdf?downloadable=1", "file": "strategies/Biodiversity---SMP---Yellow-bellied-Glider-monitoring-data-review-report.pdf", "bytes": 229682, "link_text": "CIFOA Monitoring - Biodiversity - Project B5 - Yellow-bellied Glider monitoring data review report" }, { "category": "strategies", "year": "2019", "url": "https://www.nrc.nsw.gov.au/Forest MER - Program Framework 2019-2024 - Sep 2019.pdf?downloadable=1", "file": "strategies/Forest-MER---Program-Framework-2019-2024---Sep-2019.pdf", "bytes": 1250860, "link_text": "Program Framework 2019-2024" }, { "category": "strategies", "year": null, "url": "https://www.nrc.nsw.gov.au/Soil and water - Project SW2 - Collation of soil data cube.pdf?downloadable=1", "file": "strategies/Soil-and-water---Project-SW2---Collation-of-soil-data-cube.pdf", "bytes": 619444, "link_text": "Project SW2: Trends in soil health and stability - Collation of soil data cube" }, { "category": "strategies", "year": null, "url": "https://www.nrc.nsw.gov.au/Soil and water - Project SW3 - Discussion paper.pdf?downloadable=1", "file": "strategies/Soil-and-water---Project-SW3---Discussion-paper.pdf", "bytes": 2594722, "link_text": "Project SW3: Evaluating forest road networks to protect water quality - Discussion paper" }, { "category": "strategies", "year": null, "url": "https://www.nrc.nsw.gov.au/Soil and water - Project SW1 - Literature and data review report.pdf?downloadable=1", "file": "strategies/Soil-and-water---Project-SW1---Literature-and-data-review-report.pdf", "bytes": 4094384, "link_text": "Project SW1: Trends in water quality and quantity - Literature and data review" }, { "category": "reviews", "year": "2023", "url": "https://www.nrc.nsw.gov.au/Final report - Re-surveying koala density 2023 acoustic array findings - DPIRD - September 2025.pdf?downloadable=1", "file": "reviews/Final-report---Re-surveying-koala-density-2023-acoustic-array-findings---DPIRD--.pdf", "bytes": 2189538, "link_text": "Koala research - Re-surveying koala density in 2023 three years after timber harvesting (September 2025)" }, { "category": "reviews", "year": "2019-20", "url": "https://www.nrc.nsw.gov.au/Final report - Further advice on CIFOA operations post-2019-20 wildfires - November 2024.pdf?downloadable=1", "file": "reviews/Final-report---Further-advice-on-CIFOA-operations-post-2019-20-wildfires---Novem.pdf", "bytes": 4488693, "link_text": "Coastal IFOA Operations - Further advice on Coastal IFOA operations post 2019-20 bushfires (November 2024)" }, { "category": "reviews", "year": "2024", "url": "https://www.nrc.nsw.gov.au/Final report - NSW invasive species management review - November 2024.PDF?downloadable=1", "file": "reviews/Final-report---NSW-invasive-species-management-review---November-2024.pdf", "bytes": 8144371, "link_text": "NSW Invasive species management review - Final report (November 2024)" }, { "category": "reviews", "year": "2025", "url": "https://www.nrc.nsw.gov.au/2025-lls-strategic-plan-audits-central-tablelands.pdf?downloadable=1", "file": "reviews/2025-lls-strategic-plan-audits-central-tablelands.pdf", "bytes": 943018, "link_text": "Final report - Central Tablelands" }, { "category": "reviews", "year": "2025", "url": "https://www.nrc.nsw.gov.au/2025-lls-strategic-plan-audits-central-west.pdf?downloadable=1", "file": "reviews/2025-lls-strategic-plan-audits-central-west.pdf", "bytes": 783993, "link_text": "Final report - Central West" }, { "category": "reviews", "year": "2025", "url": "https://www.nrc.nsw.gov.au/2025-lls-strategic-plan-audits-greater-sydney.pdf?downloadable=1", "file": "reviews/2025-lls-strategic-plan-audits-greater-sydney.pdf", "bytes": 2379761, "link_text": "Final 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