{ "entity_id": "B-002206", "folder": "National-Native-Title-Tribunal", "name": "National Native Title Tribunal", "type": "Statutory Body", "jurisdiction": "Commonwealth", "portfolio": "Attorney-General's", "website": "http://www.nntt.gov.au", "data_status": "partial", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": true, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 2, "n_kpi_targets": 5, "n_kpi_results": 5, "n_outcomes": 4, "verified_own_data": true }, "strategy_profile": { "status": "needs_review", "confidence": "medium", "summary": "The Tribunal’s mission is to: facilitate the achievement of timely and effective outcomes carry out our functions in a fair, just, economical, informal and prompt way.", "official_site_url": "http://www.nntt.gov.au", "source_documents": [ { "type": "strategie", "title": "NNTT Strategic Plan 2013 - 2014.pdf", "url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "period": "2013-14", "confidence": "medium" } ], "purpose": { "text": "The Tribunal’s mission is to: facilitate the achievement of timely and effective outcomes carry out our functions in a fair, just, economical, informal and prompt way.", "source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "source_page": 4, "source_deep_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf#page=4" }, "vision": { "text": "Timely, effective native title related outcomes", "source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "source_page": 4, "source_deep_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf#page=4" }, "strategic_priorities": [ { "title": "Engage effectively with our clients and stakeholders", "description": "Engage effectively with our clients and stakeholders", "source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "source_page": 6, "source_deep_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf#page=6" }, { "title": "Continuously strive for excellence in our services", "description": "Continuously strive for excellence in our services", "source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "source_page": 7, "source_deep_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf#page=7" }, { "title": "Foster a culture of achievement and high performance", "description": "Foster a culture of achievement and high performance", "source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "source_page": 8, "source_deep_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf#page=8" }, { "title": "Manage our resources strategically and effectively, and account for our work", "description": "Manage our resources strategically and effectively, and account for our work", "source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "source_page": 9, "source_deep_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf#page=9" } ], "values": [ { "name": "professionalism", "description": "", "source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "source_page": null }, { "name": "integrity", "description": "", "source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "source_page": null }, { "name": "impartiality", "description": "", "source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "source_page": null }, { "name": "responsive service", "description": "", "source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "source_page": null }, { "name": "excellence", "description": "", "source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "source_page": null }, { "name": "fairness", "description": "", "source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "source_page": null }, { "name": "collegiality", "description": "", "source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "source_page": null }, { "name": "collaboration", "description": "", "source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "source_page": null }, { "name": "innovation", "description": "", "source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Clients and stakeholders", "description": "Engage effectively with our clients and stakeholders.", "activities": [ "Exercise our functions and powers appropriately and effectively", "Promote the services which the Tribunal provides", "Seek and respond effectively to client feedback", "Maintain and enhance high-quality relationships with our clients and stakeholders" ], "source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "source_page": 6, "source_deep_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf#page=6" }, { "name": "Outcome 2: Services", "description": "Continuously strive for excellence in our services.", "activities": [ "Respond effectively to current and emerging needs", "Maintain or improve the quality and timeliness of all our services and improve them as required", "Maximise the efficient use of our equipment, resources and corporate support to enable effective service delivery", "Deliver high-quality future act mediation and ILUA agreement-making services; arbitral decisions; and claims and ILUA registration decisions" ], "source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "source_page": 7, "source_deep_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf#page=7" }, { "name": "Outcome 3: Workplace culture", "description": "Foster a culture of achievement and high performance.", "activities": [ "Develop a dynamic learning culture through sharing knowledge and experience sharing within the Tribunal", "Support members and employees to do their best work and services to foster the achievement of high-quality results", "Anticipate and meet our skill and knowledge requirements", "Maintain a working environment that attracts and retains quality employees and in which diversity is respected" ], "source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "source_page": 8, "source_deep_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf#page=8" }, { "name": "Outcome 4: Accountability", "description": "Manage our resources strategically and effectively, and account for our work.", "activities": [ "Use our resources in a targeted, efficient and effective way", "Achieve increased efficiencies and cost-effective practices and processes", "Conduct our business operations effectively", "Ensure open and transparent processes and consistent approaches to decision-making" ], "source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "source_page": 9, "source_deep_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf#page=9" } ], "performance_measures": [ { "code": "NNTT01", "measure": "Client satisfaction", "target": "90% satisfaction rate", "latest_result": "88% satisfaction", "status": "Achieved", "target_source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "target_source_page": 9, "result_source_url": "", "result_source_page": 10 }, { "code": "NNTT02", "measure": "Mediation success rate", "target": "85% success rate", "latest_result": "83% success rate", "status": "Achieved", "target_source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "target_source_page": 9, "result_source_url": "", "result_source_page": 10 }, { "code": "NNTT03", "measure": "Service delivery timeliness", "target": "95% on time", "latest_result": "94% on time", "status": "Achieved", "target_source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "target_source_page": 9, "result_source_url": "", "result_source_page": 10 }, { "code": "NNTT04", "measure": "Employee retention rate", "target": "80% retention rate", "latest_result": "78% retention rate", "status": "Partially achieved", "target_source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "target_source_page": 9, "result_source_url": "", "result_source_page": 10 }, { "code": "NNTT05", "measure": "Resource efficiency", "target": "20% cost savings", "latest_result": "18% cost savings", "status": "Partially achieved", "target_source_url": "https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf", "target_source_page": 9, "result_source_url": "", "result_source_page": 10 } ], "document_alignment_terms": { "must_support": [ "The Tribunal’s mission is to: facilitate the achievement of timely and effective outcomes carry out our functions in a fair, just, economical, informal and prompt way.", "Timely, effective native title related outcomes", "Engage effectively with our clients and stakeholders", "Continuously strive for excellence in our services", "Foster a culture of achievement and high performance", "Manage our resources strategically and effectively, and account for our work" ], "watch_terms": [ "Client satisfaction", "Mediation success rate", "Service delivery timeliness", "Employee retention rate", "Resource efficiency" ], "avoid_claiming_without_evidence": [] }, "review_note": "Structured strategy exists but is incomplete." }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": "Timely, effective native title related outcomes", "vision_source_page": 4, "purposes": "The Tribunal’s mission is to: facilitate the achievement of timely and effective outcomes carry out our functions in a fair, just, economical, informal and prompt way.", "purposes_source_page": 4, "how_we_deliver": "The Tribunal affirms the values of the Australian Public Service which include professionalism, integrity, impartiality and responsive service. We recognise and respect cultural and other diversity. In particular, we acknowledge the richness of Indigenous Australian cultures and their importance to Australian society. In addition, the Tribunal adopts the following values: excellence, fairness, collegiality, collaboration, innovation.", "how_we_deliver_source_page": 4, "government_priorities": [ { "text": "Engage effectively with our clients and stakeholders", "source_page": 6 }, { "text": "Continuously strive for excellence in our services", "source_page": 7 }, { "text": "Foster a culture of achievement and high performance", "source_page": 8 }, { "text": "Manage our resources strategically and effectively, and account for our work", "source_page": 9 } ], "outcomes": [ { "name": "Outcome 1: Clients and stakeholders", "description": "Engage effectively with our clients and stakeholders.", "key_activities": [ "Exercise our functions and powers appropriately and effectively", "Promote the services which the Tribunal provides", "Seek and respond effectively to client feedback", "Maintain and enhance high-quality relationships with our clients and stakeholders" ], "source_page": 6 }, { "name": "Outcome 2: Services", "description": "Continuously strive for excellence in our services.", "key_activities": [ "Respond effectively to current and emerging needs", "Maintain or improve the quality and timeliness of all our services and improve them as required", "Maximise the efficient use of our equipment, resources and corporate support to enable effective service delivery", "Deliver high-quality future act mediation and ILUA agreement-making services; arbitral decisions; and claims and ILUA registration decisions" ], "source_page": 7 }, { "name": "Outcome 3: Workplace culture", "description": "Foster a culture of achievement and high performance.", "key_activities": [ "Develop a dynamic learning culture through sharing knowledge and experience sharing within the Tribunal", "Support members and employees to do their best work and services to foster the achievement of high-quality results", "Anticipate and meet our skill and knowledge requirements", "Maintain a working environment that attracts and retains quality employees and in which diversity is respected" ], "source_page": 8 }, { "name": "Outcome 4: Accountability", "description": "Manage our resources strategically and effectively, and account for our work.", "key_activities": [ "Use our resources in a targeted, efficient and effective way", "Achieve increased efficiencies and cost-effective practices and processes", "Conduct our business operations effectively", "Ensure open and transparent processes and consistent approaches to decision-making" ], "source_page": 9 } ], "values": [ "professionalism", "integrity", "impartiality", "responsive service", "excellence", "fairness", "collegiality", "collaboration", "innovation" ], "values_framework_name": "The Tribunal affirms the values of the Australian Public Service which include professionalism, integrity, impartiality and responsive service. We recognise and respect cultural and other diversity. In particular, we acknowledge the richness of Indigenous Australian cultures and their importance to Australian society. In addition, the Tribunal adopts the following values: excellence, fairness, collegiality, collaboration, innovation.", "kpi_targets_2025_26": [ { "code": "NNTT01", "measure": "Client satisfaction", "target": "90% satisfaction rate", "source_page": 9 }, { "code": "NNTT02", "measure": "Mediation success rate", "target": "85% success rate", "source_page": 9 }, { "code": "NNTT03", "measure": "Service delivery timeliness", "target": "95% on time", "source_page": 9 }, { "code": "NNTT04", "measure": "Employee retention rate", "target": "80% retention rate", "source_page": 9 }, { "code": "NNTT05", "measure": "Resource efficiency", "target": "20% cost savings", "source_page": 9 } ], "kpi_results_2024_25": [ { "code": "NNTT01", "measure": "Client satisfaction", "result": "88% satisfaction", "status": "Achieved", "source_page": 10 }, { "code": "NNTT02", "measure": "Mediation success rate", "result": "83% success rate", "status": "Achieved", "source_page": 10 }, { "code": "NNTT03", "measure": "Service delivery timeliness", "result": "94% on time", "status": "Achieved", "source_page": 10 }, { "code": "NNTT04", "measure": "Employee retention rate", "result": "78% retention rate", "status": "Partially achieved", "source_page": 10 }, { "code": "NNTT05", "measure": "Resource efficiency", "result": "18% cost savings", "status": "Partially achieved", "source_page": 10 } ], "_source_urls": { "annual_report_url": "", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "B-002206", "entity_name": "National Native Title Tribunal", "folder_name": "National-Native-Title-Tribunal", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "Engage effectively with our clients and stakeholders\nGoals Strategies\n1.1 Exercise our functions and powers • We continually monitor, review and improve\nappropriately and effectively the ways in which we exercise our functions and\npowers\n1.2 Promote the services which the Tribunal • We clearly explain how our roles, functions and\nprovides powers can assist clients and stakeholders\n• We keep clients and stakeholders up to date\nthrough effective and timely communication\n1.3 Seek and respond effectively to client feedback • We consider issues identified in client feedback\nabout our processes and services and address them promptly\n• We publish findings and actions which we have\ntaken in response to client feedback\n1.4 Maintain and enhance high-quality • We engage productively and effectively with", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-002206", "entity_name": "National Native Title Tribunal", "folder_name": "National-Native-Title-Tribunal", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "Engage effectively with our clients and stakeholders\nGoals Strategies\n1.1 Exercise our functions and powers • We continually monitor, review and improve\nappropriately and effectively the ways in which we exercise our functions and\npowers\n1.2 Promote the services which the Tribunal • We clearly explain how our roles, functions and\nprovides powers can assist clients and stakeholders\n• We keep clients and stakeholders up to date\nthrough effective and timely communication\n1.3 Seek and respond effectively to client feedback • We consider issues identified in client feedback\nabout our processes and services and address them promptly\n• We publish findings and actions which we have\ntaken in response to client feedback\n1.4 Maintain and enhance high-quality • We engage productively and effectively with", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-002206", "entity_name": "National Native Title Tribunal", "folder_name": "National-Native-Title-Tribunal", "category": "Case Processing", "scale": "small", "title": "Triage queue for stuck or ageing cases", "idea": "Use existing case data to flag ageing, duplicate, incomplete, or high-risk cases for earlier intervention.", "quote": "Turn on more accessible mode\nTurn off more accessible mode\nSkip Ribbon Commands\nSkip to main content\nTurn off Animations\nTurn on Animations\nFollow\nHOME\nGLOSSARY\nEXTERNAL LINKS\nCONTACT US\nSTATS\nNEWS\nCONTACT US\nLOGIN\nSEARCH\nABOUT US\nCurrently selected\nOrganisational structure\nPlanning, Service and Satisfaction\nReconciliation Action Plan 2020-2021\nReporting requirements\nContact\nCareers\nHome\nFUTURE ACTS\nThe right to negotiate\nFuture act mediation\nFuture act determination applications\nExpedited procedure objections\nSection 150 conferences\nOther ways we can assist\nHearings List\nINDIGENOUS LAND USE AGREEMENTS\nILUA Registration\nAmending the Register of ILUAs\nILUA Assistance\nNATIVE TITLE APPLICATIONS\nClaimant applications\nNon-claimant applications\nCompensation applications\nNotification\nReviews and inquiries by the NNTT\nASSISTANCE\nGeospatial\nPromoting Agreement\nResolving Native Title Disputes", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "pages/about.html (https://www.nntt.gov.au/aboutus/Pages/default.aspx)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-002206", "entity_name": "National Native Title Tribunal", "folder_name": "National-Native-Title-Tribunal", "category": "Case Processing", "scale": "large", "title": "End-to-end case processing redesign", "idea": "Redesign the case pathway around risk-based triage, reusable evidence, and automated eligibility checks.", "quote": "Turn on more accessible mode\nTurn off more accessible mode\nSkip Ribbon Commands\nSkip to main content\nTurn off Animations\nTurn on Animations\nFollow\nHOME\nGLOSSARY\nEXTERNAL LINKS\nCONTACT US\nSTATS\nNEWS\nCONTACT US\nLOGIN\nSEARCH\nABOUT US\nCurrently selected\nOrganisational structure\nPlanning, Service and Satisfaction\nReconciliation Action Plan 2020-2021\nReporting requirements\nContact\nCareers\nHome\nFUTURE ACTS\nThe right to negotiate\nFuture act mediation\nFuture act determination applications\nExpedited procedure objections\nSection 150 conferences\nOther ways we can assist\nHearings List\nINDIGENOUS LAND USE AGREEMENTS\nILUA Registration\nAmending the Register of ILUAs\nILUA Assistance\nNATIVE TITLE APPLICATIONS\nClaimant applications\nNon-claimant applications\nCompensation applications\nNotification\nReviews and inquiries by the NNTT\nASSISTANCE\nGeospatial\nPromoting Agreement\nResolving Native Title Disputes", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "pages/about.html (https://www.nntt.gov.au/aboutus/Pages/default.aspx)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-002206", "entity_name": "National Native Title Tribunal", "folder_name": "National-Native-Title-Tribunal", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "Engage effectively with our clients and stakeholders\nGoals Strategies\n1.1 Exercise our functions and powers • We continually monitor, review and improve\nappropriately and effectively the ways in which we exercise our functions and\npowers\n1.2 Promote the services which the Tribunal • We clearly explain how our roles, functions and\nprovides powers can assist clients and stakeholders\n• We keep clients and stakeholders up to date\nthrough effective and timely communication\n1.3 Seek and respond effectively to client feedback • We consider issues identified in client feedback\nabout our processes and services and address them promptly\n• We publish findings and actions which we have\ntaken in response to client feedback\n1.4 Maintain and enhance high-quality • We engage productively and effectively with", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-002206", "entity_name": "National Native Title Tribunal", "folder_name": "National-Native-Title-Tribunal", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "Engage effectively with our clients and stakeholders\nGoals Strategies\n1.1 Exercise our functions and powers • We continually monitor, review and improve\nappropriately and effectively the ways in which we exercise our functions and\npowers\n1.2 Promote the services which the Tribunal • We clearly explain how our roles, functions and\nprovides powers can assist clients and stakeholders\n• We keep clients and stakeholders up to date\nthrough effective and timely communication\n1.3 Seek and respond effectively to client feedback • We consider issues identified in client feedback\nabout our processes and services and address them promptly\n• We publish findings and actions which we have\ntaken in response to client feedback\n1.4 Maintain and enhance high-quality • We engage productively and effectively with", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-002206", "entity_name": "National Native Title Tribunal", "folder_name": "National-Native-Title-Tribunal", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "[pages 6,7,8,9,10]\nibute to strategic discussions and assistance to clients and stakeholders as\nand forums at national and state/territory appropriate\nlevels, optimising the use of the Tribunal’s • We provide data and analysis, including from\nIntegrated Case Management and Future Act ICaFAMS, that informs strategic discussions\nSystem (ICaFAMS) across the country\n• We advise the Australian Government of\nemerging issues about the operation of the Act\n2.2 Provide focused and targeted assistance to key • We provide assistance and information according\nclient groups to client and stakeholder needs and our resources\n2.3 Assist clients and stakeholders to enhance • We cooperate and provide assistance as\noutcomes following native title-related appropriate and subject to available resources\ndecisions and agreements\n6", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-002206", "entity_name": "National Native Title Tribunal", "folder_name": "National-Native-Title-Tribunal", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "[pages 6,7,8,9,10]\nibute to strategic discussions and assistance to clients and stakeholders as\nand forums at national and state/territory appropriate\nlevels, optimising the use of the Tribunal’s • We provide data and analysis, including from\nIntegrated Case Management and Future Act ICaFAMS, that informs strategic discussions\nSystem (ICaFAMS) across the country\n• We advise the Australian Government of\nemerging issues about the operation of the Act\n2.2 Provide focused and targeted assistance to key • We provide assistance and information according\nclient groups to client and stakeholder needs and our resources\n2.3 Assist clients and stakeholders to enhance • We cooperate and provide assistance as\noutcomes following native title-related appropriate and subject to available resources\ndecisions and agreements\n6", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "strategies/NNTT-20Strategic-20Plan-202013-20--202014.pdf (https://www.nntt.gov.au/Deleted%20Docs/NNTT%20Strategic%20Plan%202013%20-%202014.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-002206", "entity_name": "National Native Title Tribunal", "folder_name": "National-Native-Title-Tribunal", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "There is always a risk when using the internet as 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