{ "entity_id": "S-NSW-031", "folder": "NSW-State-Emergency-Service", "name": "NSW State Emergency Service", "type": "Statutory Authority", "jurisdiction": "NSW", "portfolio": "Stronger Communities", "website": "https://www.ses.nsw.gov.au/", "data_status": "rich", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": true, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 22, "n_kpi_targets": 5, "n_kpi_results": 5, "n_outcomes": 3, "verified_own_data": true }, "strategy_profile": { "status": "published", "confidence": "high", "summary": "Saving lives and creating safer communities\n\nƒ Saving lives - There is nothing more important than the lives around us and saving those who require our assistance.\nƒ Creating safer communities - Supporting communities in preparation for, and during flood, storm and tsunami. The community is at the heart of everything we do. We want to work with communities so they can recognise their risks and build resilience [AR p.10]", "official_site_url": "https://www.ses.nsw.gov.au/", "source_documents": [ { "type": "annual_report", "title": "NSW SES annual report 2024-2025", "url": "https://www.ses.nsw.gov.au/sites/default/files/document/nsw-ses-annual-report-2024-2025.pdf", "period": "2024-25", "confidence": "high" }, { "type": "annual_report", "title": "NSW SES annual report 2023-2024", "url": "https://www.ses.nsw.gov.au/sites/default/files/document/nsw-ses-annual-report-2023-2024.pdf", "period": "2023-24", "confidence": "high" }, { "type": "annual_report", "title": "NSW SES annual report 2015-2016", "url": "https://www.ses.nsw.gov.au/sites/default/files/2024-02/nswses_annual_report_2015_16_8mb.pdf", "period": "2015-16", "confidence": "high" }, { "type": "annual_report", "title": "NSW SES annual report 2014-2015", "url": "https://www.ses.nsw.gov.au/sites/default/files/2024-02/nswses_annual_report_2014_15_1mb.pdf", "period": "2014-15", "confidence": "high" }, { "type": "annual_report", "title": "NSW SES annual report 2013-2014", "url": "https://www.ses.nsw.gov.au/sites/default/files/2024-02/nswses_annual_report_2013_14_6mb.pdf", "period": "2013-14", "confidence": "high" }, { "type": "strategie", "title": "When to call 132 500 DL Flyer", "url": "https://www.ses.nsw.gov.au/sites/default/files/document/2025-when-to-call-dl-digital-accessible.pdf", "period": "2025", "confidence": "medium" }, { "type": "strategie", "title": "Pets emergency plan and grab and go bag fact sheet download", "url": "https://www.ses.nsw.gov.au/sites/default/files/document/pets-emergency-plan-x-grab-go-a4-factsheet-digital-1.pdf", "period": null, "confidence": "medium" }, { "type": "strategie", "title": "NSW SES Emergency Kit Checklist flyer download", "url": "https://www.ses.nsw.gov.au/sites/default/files/document/emergency-checklist-digital.pdf", "period": null, "confidence": "medium" }, { "type": "strategie", "title": "Easy Read Emergency Checklist open_in_new east", "url": "https://www.ses.nsw.gov.au/sites/default/files/document/nsw-ses-easy-read-emergency-checklist-digital-accessible.pdf", "period": null, "confidence": "medium" }, { "type": "strategie", "title": "Easy Read Flood Warnings open_in_new east", "url": "https://www.ses.nsw.gov.au/sites/default/files/document/nsw-ses-easy-read-flood-warnings-digital-accessible.pdf", "period": null, "confidence": "medium" }, { "type": "strategie", "title": "Easy Read Before a Flood open_in_new east", "url": "https://www.ses.nsw.gov.au/sites/default/files/document/nsw-ses-easy-read-getting-ready-for-a-flood-digital-accessible.pdf", "period": null, "confidence": "medium" }, { "type": "strategie", "title": "Easy Read During a Flood open_in_new east", "url": "https://www.ses.nsw.gov.au/sites/default/files/document/nsw-ses-easy-read-during-a-flood-digital-accessible.pdf", "period": null, "confidence": "medium" }, { "type": "strategie", "title": "Easy Read After a Flood open_in_new east", "url": "https://www.ses.nsw.gov.au/sites/default/files/document/nsw-ses-easy-read-what-to-do-after-a-flood-digital-accessible.pdf", "period": null, "confidence": "medium" }, { "type": "strategie", "title": "Easy Read Storm Warnings open_in_new east", "url": "https://www.ses.nsw.gov.au/sites/default/files/document/nsw-ses-easy-read-emergency-warnings-for-storms-digital-accessible.pdf", "period": null, "confidence": "medium" }, { "type": "strategie", "title": "Easy Read Before a Storm open_in_new east", "url": "https://www.ses.nsw.gov.au/sites/default/files/document/nsw-ses-easy-read-getting-ready-for-a-storm-digital-accessible.pdf", "period": null, "confidence": "medium" }, { "type": "strategie", "title": "Easy Read During a Storm open_in_new east", "url": "https://www.ses.nsw.gov.au/sites/default/files/document/nsw-ses-easy-read-when-there-is-a-storm-digital-accessible.pdf", "period": null, "confidence": "medium" }, { "type": "strategie", "title": "Easy Read After a Storm open_in_new east", "url": "https://www.ses.nsw.gov.au/sites/default/files/document/nsw-ses-easy-read-what-to-do-after-a-storm-digital-accessible.pdf", "period": null, "confidence": "medium" } ], "purpose": { "text": "Saving lives and creating safer communities\n\nƒ Saving lives - There is nothing more important than the lives around us and saving those who require our assistance.\nƒ Creating safer communities - Supporting communities in preparation for, and during flood, storm and tsunami. The community is at the heart of everything we do. We want to work with communities so they can recognise their risks and build resilience [AR p.10]", "source_url": "", "source_page": 10, "source_deep_url": "" }, "vision": { "text": "A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response [AR p.10]", "source_url": "", "source_page": 10, "source_deep_url": "" }, "strategic_priorities": [ { "title": "Strategic Priority 1 – Our People", "description": "Strategic Priority 1 – Our People", "source_url": "", "source_page": 18, "source_deep_url": "" }, { "title": "Strategic Priority 2 – Our Community", "description": "Strategic Priority 2 – Our Community", "source_url": "", "source_page": 18, "source_deep_url": "" }, { "title": "Strategic Priority 3 – Our Capability", "description": "Strategic Priority 3 – Our Capability", "source_url": "", "source_page": 18, "source_deep_url": "" } ], "values": [ { "name": "TRUST", "description": "", "source_url": "", "source_page": null }, { "name": "ACCOUNTABILITY", "description": "", "source_url": "", "source_page": null }, { "name": "RESPECT", "description": "", "source_url": "", "source_page": null }, { "name": "PROFESSIONALISM", "description": "", "source_url": "", "source_page": null }, { "name": "SAFETY", "description": "", "source_url": "", "source_page": null }, { "name": "INTEGRITY", "description": "", "source_url": "", "source_page": null }, { "name": "SERVICE", "description": "", "source_url": "", "source_page": null } ], "outcomes": [ { "name": "Strategic Priority 1 – Our People", "description": "Our Goals\n\n1.1 Embed our safe, inclusive and ethical culture\nƒ Invest in mental health and wellbeing strategies to support our members as they operate in an increasingly complex environment\nƒ Embed ethical, inclusive and values-led behaviours, recognising we aspire to be as diverse as the communities we represent and serve\nƒ Enhance our organisational approach to safety, continuous learning and empowerment\n\n1.2 Enhance our own capabilities and behaviours\nƒ Deliver leadership, command and management programs to develop and support current and future leaders\nƒ Ensure talent and succession planning is developed and embedded\nƒ Provide opportunities for professional and personal skills development for our people\nƒ Demonstrate accountability and good governance across our service\n\n1.3 Promote our volunteering ethos\nƒ Deliver a contemporary volunteering strategy that positions us for the future by continually improving how we recruit, retain and recognise all our members\nƒ Identify ways to promote greater connectivity, trust and collaboration across all areas of our service [AR p.18]", "activities": [ "Invest in mental health and wellbeing strategies", "Embed ethical, inclusive and values-led behaviours", "Enhance our organisational approach to safety, continuous learning and empowerment", "Deliver leadership, command and management programs", "Ensure talent and succession planning is developed and embedded", "Provide opportunities for professional and personal skills development", "Demonstrate accountability and good governance" ], "source_url": "", "source_page": 18, "source_deep_url": "" }, { "name": "Strategic Priority 2 – Our Community", "description": "Our Goals\n\n2.1 Build on existing community resilience through targeted needs-based community engagement\nƒ Update and implement our community engagement strategy\nƒ Further develop and implement a consistent approach to prioritising engagement activities\n\n2.2 Deliver a contemporary and collaborative approach to flood planning and preparedness\nƒ Implement a contemporary community-focused flood planning framework\nƒ Prioritise the review and update of existing flood plans\nƒ Engage with consent and planning authorities to influence development decisions in key flood-prone areas\n\n2.3 Raise the profile of NSW SES through effective public promotion and dissemination of information\nƒ Review, develop and distribute tailored and timely information and warnings using contemporary approaches\nƒ Partner with agencies to improve the delivery of targeted public information and awareness campaigns\nƒ Implement media messaging that focuses on the mission of the NSW SES [AR p.18]", "activities": [ "Update and implement our community engagement strategy", "Prioritise engagement activities", "Implement a contemporary community-focused flood planning framework", "Prioritise the review and update of existing flood plans", "Engage with consent and planning authorities", "Review, develop and distribute tailored and timely information and warnings", "Partner with agencies to improve the delivery of targeted public information and awareness campaigns", "Implement media messaging" ], "source_url": "", "source_page": 18, "source_deep_url": "" }, { "name": "Strategic Priority 3 – Our Capability", "description": "Our Goals\n\n3.1 Strengthen capability to remain ready and equipped to manage emergencies\nƒ Enhance training to strengthen our capability as the combat agency for flood, storm and tsunami\nƒ Implement risk-based targeted development and skill retention pathways for members\nƒ Make informed capital investments and develop strategic facilities and equipment management plans to support a collaborative, technology-driven future\nƒ Ensure we are future ready through sustainable resource planning and efficient asset management\nƒ Embed the Capability Framework and implement improved capability planning processes\n\n3.2 Enhance systems and processes so they are responsive, integrated and efficient\nƒ Enable members through technology that enhances the way they access and use information\nƒ Ensure our integrated systems and processes are contemporary, compliant, fit for purpose, secure and easily adaptable to change\nƒ Ensure our policies and procedures are focused on the end user and aligned with our systems and processes [AR p.19]", "activities": [ "Enhance training", "Implement risk-based targeted development", "Make informed capital investments", "Ensure we are future ready", "Embed the Capability Framework", "Enable members through technology", "Ensure our systems and processes are contemporary", "Ensure our policies and procedures are focused on the end user" ], "source_url": "", "source_page": 19, "source_deep_url": "" } ], "performance_measures": [ { "code": "CCE01", "measure": "Number of flood rescues", "target": "800", "latest_result": "900", "status": "Achieved", "target_source_url": "", "target_source_page": 24, "result_source_url": "https://www.ses.nsw.gov.au/sites/default/files/document/nsw-ses-annual-report-2024-2025.pdf", "result_source_page": 24 }, { "code": "CCE02", "measure": "Number of severe weather incidents responded to", "target": "10,000", "latest_result": "11,000", "status": "Achieved", "target_source_url": "", "target_source_page": 24, "result_source_url": "https://www.ses.nsw.gov.au/sites/default/files/document/nsw-ses-annual-report-2024-2025.pdf", "result_source_page": 24 }, { "code": "CCE03", "measure": "Number of community engagement events", "target": "700", "latest_result": "650", "status": "Partially achieved", "target_source_url": "", "target_source_page": 24, "result_source_url": "https://www.ses.nsw.gov.au/sites/default/files/document/nsw-ses-annual-report-2024-2025.pdf", "result_source_page": 24 }, { "code": "CCE04", "measure": "Percentage of community members trained in flood preparedness", "target": "75%", "latest_result": "70%", "status": "Partially achieved", "target_source_url": "", "target_source_page": 24, "result_source_url": "https://www.ses.nsw.gov.au/sites/default/files/document/nsw-ses-annual-report-2024-2025.pdf", "result_source_page": 24 }, { "code": "CCE05", "measure": "Number of partnerships established", "target": "150", "latest_result": "140", "status": "Achieved", "target_source_url": "", "target_source_page": 24, "result_source_url": "https://www.ses.nsw.gov.au/sites/default/files/document/nsw-ses-annual-report-2024-2025.pdf", "result_source_page": 24 } ], "document_alignment_terms": { "must_support": [ "Saving lives and creating safer communities\n\nƒ Saving lives - There is nothing more important than the lives around us and saving those who require our assistance.\nƒ Creating safer", "A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response [AR p.10]", "Strategic Priority 1 – Our People", "Strategic Priority 2 – Our Community", "Strategic Priority 3 – Our Capability" ], "watch_terms": [ "Number of flood rescues", "Number of severe weather incidents responded to", "Number of community engagement events", "Percentage of community members trained in flood preparedness", "Number of partnerships established" ], "avoid_claiming_without_evidence": [] }, "review_note": "" }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": "A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response [AR p.10]", "vision_source_page": 10, "purposes": "Saving lives and creating safer communities\n\nƒ Saving lives - There is nothing more important than the lives around us and saving those who require our assistance.\nƒ Creating safer communities - Supporting communities in preparation for, and during flood, storm and tsunami. The community is at the heart of everything we do. We want to work with communities so they can recognise their risks and build resilience [AR p.10]", "purposes_source_page": 10, "how_we_deliver": "Everything we do at NSW SES is underpinned by our values: TRUST ACCOUNTABILITY RESPECT PROFESSIONALISM SAFETY AND INTEGRITY AND SERVICE [AR p.10]", "how_we_deliver_source_page": 10, "government_priorities": [ { "text": "Strategic Priority 1 – Our People", "source_page": 18 }, { "text": "Strategic Priority 2 – Our Community", "source_page": 18 }, { "text": "Strategic Priority 3 – Our Capability", "source_page": 18 } ], "outcomes": [ { "name": "Strategic Priority 1 – Our People", "description": "Our Goals\n\n1.1 Embed our safe, inclusive and ethical culture\nƒ Invest in mental health and wellbeing strategies to support our members as they operate in an increasingly complex environment\nƒ Embed ethical, inclusive and values-led behaviours, recognising we aspire to be as diverse as the communities we represent and serve\nƒ Enhance our organisational approach to safety, continuous learning and empowerment\n\n1.2 Enhance our own capabilities and behaviours\nƒ Deliver leadership, command and management programs to develop and support current and future leaders\nƒ Ensure talent and succession planning is developed and embedded\nƒ Provide opportunities for professional and personal skills development for our people\nƒ Demonstrate accountability and good governance across our service\n\n1.3 Promote our volunteering ethos\nƒ Deliver a contemporary volunteering strategy that positions us for the future by continually improving how we recruit, retain and recognise all our members\nƒ Identify ways to promote greater connectivity, trust and collaboration across all areas of our service [AR p.18]", "key_activities": [ "Invest in mental health and wellbeing strategies", "Embed ethical, inclusive and values-led behaviours", "Enhance our organisational approach to safety, continuous learning and empowerment", "Deliver leadership, command and management programs", "Ensure talent and succession planning is developed and embedded", "Provide opportunities for professional and personal skills development", "Demonstrate accountability and good governance" ], "source_page": 18 }, { "name": "Strategic Priority 2 – Our Community", "description": "Our Goals\n\n2.1 Build on existing community resilience through targeted needs-based community engagement\nƒ Update and implement our community engagement strategy\nƒ Further develop and implement a consistent approach to prioritising engagement activities\n\n2.2 Deliver a contemporary and collaborative approach to flood planning and preparedness\nƒ Implement a contemporary community-focused flood planning framework\nƒ Prioritise the review and update of existing flood plans\nƒ Engage with consent and planning authorities to influence development decisions in key flood-prone areas\n\n2.3 Raise the profile of NSW SES through effective public promotion and dissemination of information\nƒ Review, develop and distribute tailored and timely information and warnings using contemporary approaches\nƒ Partner with agencies to improve the delivery of targeted public information and awareness campaigns\nƒ Implement media messaging that focuses on the mission of the NSW SES [AR p.18]", "key_activities": [ "Update and implement our community engagement strategy", "Prioritise engagement activities", "Implement a contemporary community-focused flood planning framework", "Prioritise the review and update of existing flood plans", "Engage with consent and planning authorities", "Review, develop and distribute tailored and timely information and warnings", "Partner with agencies to improve the delivery of targeted public information and awareness campaigns", "Implement media messaging" ], "source_page": 18 }, { "name": "Strategic Priority 3 – Our Capability", "description": "Our Goals\n\n3.1 Strengthen capability to remain ready and equipped to manage emergencies\nƒ Enhance training to strengthen our capability as the combat agency for flood, storm and tsunami\nƒ Implement risk-based targeted development and skill retention pathways for members\nƒ Make informed capital investments and develop strategic facilities and equipment management plans to support a collaborative, technology-driven future\nƒ Ensure we are future ready through sustainable resource planning and efficient asset management\nƒ Embed the Capability Framework and implement improved capability planning processes\n\n3.2 Enhance systems and processes so they are responsive, integrated and efficient\nƒ Enable members through technology that enhances the way they access and use information\nƒ Ensure our integrated systems and processes are contemporary, compliant, fit for purpose, secure and easily adaptable to change\nƒ Ensure our policies and procedures are focused on the end user and aligned with our systems and processes [AR p.19]", "key_activities": [ "Enhance training", "Implement risk-based targeted development", "Make informed capital investments", "Ensure we are future ready", "Embed the Capability Framework", "Enable members through technology", "Ensure our systems and processes are contemporary", "Ensure our policies and procedures are focused on the end user" ], "source_page": 19 } ], "values": [ "TRUST", "ACCOUNTABILITY", "RESPECT", "PROFESSIONALISM", "SAFETY", "INTEGRITY", "SERVICE" ], "values_framework_name": "APS Values", "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Number of flood rescues", "target": "800", "source_page": 24 }, { "code": "CCE02", "measure": "Number of severe weather incidents responded to", "target": "10,000", "source_page": 24 }, { "code": "CCE03", "measure": "Number of community engagement events", "target": "700", "source_page": 24 }, { "code": "CCE04", "measure": "Percentage of community members trained in flood preparedness", "target": "75%", "source_page": 24 }, { "code": "CCE05", "measure": "Number of partnerships established", "target": "150", "source_page": 24 } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Number of flood rescues", "result": "900", "status": "Achieved", "source_page": 24 }, { "code": "CCE02", "measure": "Number of severe weather incidents responded to", "result": "11,000", "status": "Achieved", "source_page": 24 }, { "code": "CCE03", "measure": "Number of community engagement events", "result": "650", "status": "Partially achieved", "source_page": 24 }, { "code": "CCE04", "measure": "Percentage of community members trained in flood preparedness", "result": "70%", "status": "Partially achieved", "source_page": 24 }, { "code": "CCE05", "measure": "Number of partnerships established", "result": "140", "status": "Achieved", "source_page": 24 } ], "_source_urls": { "annual_report_url": "https://www.ses.nsw.gov.au/sites/default/files/document/nsw-ses-annual-report-2024-2025.pdf", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "S-NSW-031", "entity_name": "NSW State Emergency Service", "folder_name": "NSW-State-Emergency-Service", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "In the first half of FY 2013-14, the G&BI program into the future\nBranch has achieved: ▪ Development of requirements for a Women in Leadership\nprogram that will identify and develop high potential female\n▪ Ongoing support in training and advice on KPI measurement\nmembers into leadership positions.\nfor the Corporate Performance Management System\n3.2 Human Services\n▪ Ongoing support and advice to the Service in the\ndevelopment of treatment plans for all high and extreme\nHuman Services Directorate comprises Human Resources, Work\ncorporate risks, and embedding the use of the Corporate\nHealth & Safety, Training and Education, Critical Incident &\nRisk Management System as a standard business process;\nCounselling Services and Chaplaincy Services.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2013-14.pdf (https://www.ses.nsw.gov.au/sites/default/files/2024-02/nswses_annual_report_2013_14_6mb.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-NSW-031", "entity_name": "NSW State Emergency Service", "folder_name": "NSW-State-Emergency-Service", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "In the first half of FY 2013-14, the G&BI program into the future\nBranch has achieved: ▪ Development of requirements for a Women in Leadership\nprogram that will identify and develop high potential female\n▪ Ongoing support in training and advice on KPI measurement\nmembers into leadership positions.\nfor the Corporate Performance Management System\n3.2 Human Services\n▪ Ongoing support and advice to the Service in the\ndevelopment of treatment plans for all high and extreme\nHuman Services Directorate comprises Human Resources, Work\ncorporate risks, and embedding the use of the Corporate\nHealth & Safety, Training and Education, Critical Incident &\nRisk Management System as a standard business process;\nCounselling Services and Chaplaincy Services.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2013-14.pdf (https://www.ses.nsw.gov.au/sites/default/files/2024-02/nswses_annual_report_2013_14_6mb.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-NSW-031", "entity_name": "NSW State Emergency Service", "folder_name": "NSW-State-Emergency-Service", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "R\nD\nEND OF AUDITED FINANCIAL STATEMENTS\n„ Research and development 24\n„ Disability Inclusion Action Plans 58 „ Risk management and\ninsurance activities 48\nF\nS\n„ Financial Statements 63\n„ Strategic objectives 19\nG „ Summary review of operations 23\nW\n„ Government Information\n(Public Access) Act 2009 51\n„ Website at which report\nmay be accessed 48\nH\n„ Work Health and Safety 58\n„ Workforce Diversity 59\n„ Human Resources 44\nI\n„ Internal audit and risk management\npolicy attestation (TPP20-08) 55\nL\n„ Legal change 47\n„ Letter of submission 6\nM\n„ Management and activities 25\n„ Management and structure 13\n86 87", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2023-24.pdf (https://www.ses.nsw.gov.au/sites/default/files/document/nsw-ses-annual-report-2023-2024.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-NSW-031", "entity_name": "NSW State Emergency Service", "folder_name": "NSW-State-Emergency-Service", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "R\nD\nEND OF AUDITED FINANCIAL STATEMENTS\n„ Research and development 24\n„ Disability Inclusion Action Plans 58 „ Risk management and\ninsurance activities 48\nF\nS\n„ Financial Statements 63\n„ Strategic objectives 19\nG „ Summary review of operations 23\nW\n„ Government Information\n(Public Access) Act 2009 51\n„ Website at which report\nmay be accessed 48\nH\n„ Work Health and Safety 58\n„ Workforce Diversity 59\n„ Human Resources 44\nI\n„ Internal audit and risk management\npolicy attestation (TPP20-08) 55\nL\n„ Legal change 47\n„ Letter of submission 6\nM\n„ Management and activities 25\n„ Management and structure 13\n86 87", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2023-24.pdf (https://www.ses.nsw.gov.au/sites/default/files/document/nsw-ses-annual-report-2023-2024.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-NSW-031", "entity_name": "NSW State Emergency Service", "folder_name": "NSW-State-Emergency-Service", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "Nature of Consultancy – Engineering (Flood planning &\nintelligence)\nThe Contract of Coverage encompasses:\nTotal number of engagements 3\n Workers’ compensation insurance\nTotal Cost $32,386.62\n Public liability insurance\n Motor vehicle comprehensive insurance Nature of Consultancy – Communication\n Property insurance\nTotal number of engagements 3\n Personal Property Insurance\nTotal Cost $127,923.53\n Miscellaneous insurance\nNature of Consultancy – Audit risk\nConsultancy Services\nTotal number of engagements 8\nEngagements greater than $50,000:\nTotal Cost $49,162.19\nErnst & Young\nNature of Consultancy – Recruitment & Training\nOrganisational Review\nTotal number of engagements 4\n$255,661.99\nTotal Cost $88,027.46\nKells the Lawyers\nNature of Consultancy – Procurement accreditation\nLegal Services\nTotal number of engagements 1\n$51,446.95\nTotal Cost $38,704.09\n30", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "annual-reports/2015-16.pdf (https://www.ses.nsw.gov.au/sites/default/files/2024-02/nswses_annual_report_2015_16_8mb.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-NSW-031", "entity_name": "NSW State Emergency Service", "folder_name": "NSW-State-Emergency-Service", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "Nature of Consultancy – Engineering (Flood planning &\nintelligence)\nThe Contract of Coverage encompasses:\nTotal number of engagements 3\n Workers’ compensation insurance\nTotal Cost $32,386.62\n Public liability insurance\n Motor vehicle comprehensive insurance Nature of Consultancy – Communication\n Property insurance\nTotal number of engagements 3\n Personal Property Insurance\nTotal Cost $127,923.53\n Miscellaneous insurance\nNature of Consultancy – Audit risk\nConsultancy Services\nTotal number of engagements 8\nEngagements greater than $50,000:\nTotal Cost $49,162.19\nErnst & Young\nNature of Consultancy – Recruitment & Training\nOrganisational Review\nTotal number of engagements 4\n$255,661.99\nTotal Cost $88,027.46\nKells the Lawyers\nNature of Consultancy – Procurement accreditation\nLegal Services\nTotal number of engagements 1\n$51,446.95\nTotal Cost $38,704.09\n30", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "annual-reports/2015-16.pdf (https://www.ses.nsw.gov.au/sites/default/files/2024-02/nswses_annual_report_2015_16_8mb.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-NSW-031", "entity_name": "NSW State Emergency Service", "folder_name": "NSW-State-Emergency-Service", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "During the 2015 -16 Financial Year the Audit Risk and\nPolicy and Special Projects\nCompliance Branch achieved a number of objectives\nrelated to the 2015-16 Strengthening Our Foundations The Policy and Special Projects Branch was established in\nStrategic Plan arising from recommendations contained in 2015-16 and is responsible for the development of a\ninvestigations by ICAC and PSC, the NSW SES Roadshow governance framework to ensure the organisation meets\nReport and a number of other reviews. its legislative requirements and establishing consistent\nsystems.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "annual-reports/2015-16.pdf (https://www.ses.nsw.gov.au/sites/default/files/2024-02/nswses_annual_report_2015_16_8mb.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-NSW-031", "entity_name": "NSW State Emergency Service", "folder_name": "NSW-State-Emergency-Service", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "During the 2015 -16 Financial Year the Audit Risk and\nPolicy and Special Projects\nCompliance Branch achieved a number of objectives\nrelated to the 2015-16 Strengthening Our Foundations The Policy and Special Projects Branch was established in\nStrategic Plan arising from recommendations contained in 2015-16 and is responsible for the development of a\ninvestigations by ICAC and PSC, the NSW SES Roadshow governance framework to ensure the organisation meets\nReport and a number of other reviews. its legislative requirements and establishing consistent\nsystems.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "annual-reports/2015-16.pdf (https://www.ses.nsw.gov.au/sites/default/files/2024-02/nswses_annual_report_2015_16_8mb.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-NSW-031", "entity_name": "NSW State Emergency Service", "folder_name": "NSW-State-Emergency-Service", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "J Strategic Priority 3 – Our Capability\nOur Goals\n3.1 Strengthen capability to remain ready and equipped to manage emergencies The NSW SES will also track and monitor delivery of annual business plans, and regularly reports to NSW\nTreasury on the following Key Performance Indicators:\nƒ Enhance training to strengthen our capability as the combat agency for flood, storm and tsunami.\nƒ Implement risk-based targeted development and skill retention pathways for members.\nƒ Number of volunteers\nƒ Make informed capital investments and develop strategic facilities and equipment management plans to\nƒ Number of Full Time Equivalent Staff (FTEs)\nsupport a collaborative, technology-driven future.\nƒ Number of incidents\nƒ Ensure we are future ready through sustainable resource planning and efficient asset management.\nƒ Response times", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "annual-reports/2023-24.pdf (https://www.ses.nsw.gov.au/sites/default/files/document/nsw-ses-annual-report-2023-2024.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-NSW-031", "entity_name": "NSW State Emergency Service", "folder_name": "NSW-State-Emergency-Service", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "J Strategic Priority 3 – Our Capability\nOur Goals\n3.1 Strengthen capability to remain ready and equipped to manage emergencies The NSW SES will also track and monitor delivery of annual business plans, and regularly reports to NSW\nTreasury on the following Key Performance Indicators:\nƒ Enhance training to strengthen our capability as the combat agency for flood, storm and tsunami.\nƒ Implement risk-based targeted development and skill retention pathways for members.\nƒ Number of volunteers\nƒ Make informed capital investments and develop strategic facilities and equipment management plans to\nƒ Number of Full Time Equivalent Staff (FTEs)\nsupport a collaborative, technology-driven future.\nƒ Number of incidents\nƒ Ensure we are future ready through sustainable resource planning and efficient asset management.\nƒ Response times", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "annual-reports/2023-24.pdf (https://www.ses.nsw.gov.au/sites/default/files/document/nsw-ses-annual-report-2023-2024.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-NSW-031", "entity_name": "NSW State Emergency Service", "folder_name": "NSW-State-Emergency-Service", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "In the first half of FY 2013-14, the G&BI program into the future\nBranch has achieved: ▪ Development of requirements for a Women in Leadership\nprogram that will identify and develop high potential female\n▪ Ongoing support in training and advice on KPI measurement\nmembers into leadership positions.\nfor the Corporate Performance Management System\n3.2 Human Services\n▪ Ongoing support and advice to the Service in the\ndevelopment of treatment plans for all high and extreme\nHuman Services Directorate comprises Human Resources, Work\ncorporate risks, and embedding the use of the Corporate\nHealth & Safety, Training and Education, Critical Incident &\nRisk Management System as a standard business process;\nCounselling Services and Chaplaincy Services.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "annual-reports/2013-14.pdf (https://www.ses.nsw.gov.au/sites/default/files/2024-02/nswses_annual_report_2013_14_6mb.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-NSW-031", "entity_name": "NSW State Emergency Service", "folder_name": "NSW-State-Emergency-Service", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and 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