{ "entity_id": "S-NSW-030", "folder": "NSW-Rural-Fire-Service", "name": "NSW Rural Fire Service", "type": "Statutory Authority", "jurisdiction": "NSW", "portfolio": "Stronger Communities", "website": "https://www.rfs.nsw.gov.au/", "data_status": "rich", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": true, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 12, "n_kpi_targets": 4, "n_kpi_results": 4, "n_outcomes": 4, "verified_own_data": true }, "strategy_profile": { "status": "published", "confidence": "high", "summary": "To protect the community and our environment by minimising the impact of fire and other emergencies.", "official_site_url": "https://www.rfs.nsw.gov.au/", "source_documents": [ { "type": "strategie", "title": "RFS Strategic Direction 2026-2031", "url": "https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0005/290705/RFS-Strategic-Direction-2026-2031-printable.pdf", "period": "2026", "confidence": "medium" }, { "type": "strategie", "title": "Reconciliation Action Plan", "url": "https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0003/257394/RFS-Reflect-RAP-2023.pdf", "period": "2023", "confidence": "medium" }, { "type": "annual_report", "title": "Annual Report", "url": "https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0006/288204/RFS-Annual-Report-2024-25.pdf", "period": "2024", "confidence": "high" } ], "purpose": { "text": "To protect the community and our environment by minimising the impact of fire and other emergencies.", "source_url": "https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0005/290705/RFS-Strategic-Direction-2026-2031-printable.pdf", "source_page": 8, "source_deep_url": "https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0005/290705/RFS-Strategic-Direction-2026-2031-printable.pdf#page=8" }, "vision": { "text": "Safer communities, better prepared for a challenging future.", "source_url": "https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0005/290705/RFS-Strategic-Direction-2026-2031-printable.pdf", "source_page": 8, "source_deep_url": "https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0005/290705/RFS-Strategic-Direction-2026-2031-printable.pdf#page=8" }, "strategic_priorities": [ { "title": "Thriving membership", "description": "Thriving membership", "source_url": "https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0005/290705/RFS-Strategic-Direction-2026-2031-printable.pdf", "source_page": 10, "source_deep_url": "https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0005/290705/RFS-Strategic-Direction-2026-2031-printable.pdf#page=10" }, { "title": "Preparing for the future", "description": "Preparing for the future", "source_url": "https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0005/290705/RFS-Strategic-Direction-2026-2031-printable.pdf", "source_page": 10, "source_deep_url": "https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0005/290705/RFS-Strategic-Direction-2026-2031-printable.pdf#page=10" }, { "title": "Increased community resilience and reduced risk of harm", "description": "Increased community resilience and reduced risk of harm", "source_url": "https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0005/290705/RFS-Strategic-Direction-2026-2031-printable.pdf", "source_page": 10, "source_deep_url": "https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0005/290705/RFS-Strategic-Direction-2026-2031-printable.pdf#page=10" }, { "title": "Empowered, engaged members", "description": "Empowered, engaged members", "source_url": "https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0005/290705/RFS-Strategic-Direction-2026-2031-printable.pdf", "source_page": 10, "source_deep_url": "https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0005/290705/RFS-Strategic-Direction-2026-2031-printable.pdf#page=10" }, { "title": "Fire and other emergencies are managed safely, in a decisive and coordinated way", "description": "Fire and other emergencies are managed safely, in a decisive and coordinated way", "source_url": "https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0005/290705/RFS-Strategic-Direction-2026-2031-printable.pdf", "source_page": 10, "source_deep_url": "https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0005/290705/RFS-Strategic-Direction-2026-2031-printable.pdf#page=10" } ], "values": [ { "name": "One Team, Many Players, One Purpose", "description": "", "source_url": "https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0005/290705/RFS-Strategic-Direction-2026-2031-printable.pdf", "source_page": null }, { "name": "Integrity and Trust", "description": "", "source_url": "https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0005/290705/RFS-Strategic-Direction-2026-2031-printable.pdf", "source_page": null }, { "name": "Support, Friendship and Camaraderie", "description": "", "source_url": "https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0005/290705/RFS-Strategic-Direction-2026-2031-printable.pdf", "source_page": null }, { "name": "Mutual Respect", "description": "", "source_url": "https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0005/290705/RFS-Strategic-Direction-2026-2031-printable.pdf", "source_page": null }, { "name": "Adaptability and Resourcefulness", "description": "", "source_url": "https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0005/290705/RFS-Strategic-Direction-2026-2031-printable.pdf", "source_page": null }, { "name": "Community and Our Environment", "description": "", "source_url": "https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0005/290705/RFS-Strategic-Direction-2026-2031-printable.pdf", "source_page": null }, { "name": "Knowledge and Learning", "description": "", "source_url": "https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0005/290705/RFS-Strategic-Direction-2026-2031-printable.pdf", "source_page": null } ], "outcomes": [ { "name": "Thriving membership", "description": "We will develop, empower and support our members, ensuring they are prepared, recognised and able to work together in a safe and inclusive environment.", "activities": [ "Collaborate to develop and implement a Volunteer skills and Staff Workforce Strategy", "Negotiate and embed a new RFS Industrial Award", "Implement and enhance the Health, Safety and Wellbeing Framework", "Develop and implement a program to provide enhanced care and support for members following incidents" ], "source_url": "https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0005/290705/RFS-Strategic-Direction-2026-2031-printable.pdf", "source_page": 11, "source_deep_url": "https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0005/290705/RFS-Strategic-Direction-2026-2031-printable.pdf#page=11" }, { "name": "Reduced risk and lead preparedness", "description": "We will strengthen community readiness and reduce risk through targeted planning, engagement and hazard reduction.", "activities": [ "Enhance our Risk Modelling Platform based on risk reduction and activity", "Develop localised risk modelling to support risks and guide targeted planning and response efforts", "Strengthen communities’ preparedness for bush fires by fostering direct engagement and support" ], "source_url": "https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0005/290705/RFS-Strategic-Direction-2026-2031-printable.pdf", "source_page": 13, "source_deep_url": "https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0005/290705/RFS-Strategic-Direction-2026-2031-printable.pdf#page=13" }, { "name": "Respond safely and effectively", "description": "We will enhance our ability to respond safely and effectively with our partners, to reduce harm to the community and the environment.", "activities": [ "Improve response efficiency through better integration of our operational systems", "Integrate multi-agency and third-party Automatic Vehicle Location (AVL) data", "Embed a strategic intelligence function within the State Operations Centre" ], "source_url": "https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0005/290705/RFS-Strategic-Direction-2026-2031-printable.pdf", "source_page": 15, "source_deep_url": "https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0005/290705/RFS-Strategic-Direction-2026-2031-printable.pdf#page=15" }, { "name": "Preparing for the future", "description": "We will strengthen organisational capabilities to adapt and meet the future challenges.", "activities": [ "Allocate and equip fleet according to risk, asset management and response needs", "Invest in the next generation of fleet", "Deliver against the Cybersecurity Strategy" ], "source_url": "https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0005/290705/RFS-Strategic-Direction-2026-2031-printable.pdf", "source_page": 17, "source_deep_url": "https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0005/290705/RFS-Strategic-Direction-2026-2031-printable.pdf#page=17" } ], "performance_measures": [ { "code": "CCE01", "measure": "Bush fire risk reduction", "target": "Quantified risk reduction", "latest_result": "Target met", "status": "Achieved", "target_source_url": "https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0005/290705/RFS-Strategic-Direction-2026-2031-printable.pdf", "target_source_page": 13, "result_source_url": "https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0006/288204/RFS-Annual-Report-2024-25.pdf", "result_source_page": 13 }, { "code": "CCE02", "measure": "Community engagement in hazard reduction", "target": "Increased community awareness and action", "latest_result": "Partially achieved", "status": "Partially achieved", "target_source_url": "https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0005/290705/RFS-Strategic-Direction-2026-2031-printable.pdf", "target_source_page": 14, "result_source_url": "https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0006/288204/RFS-Annual-Report-2024-25.pdf", "result_source_page": 14 }, { "code": "CCE03", "measure": "Response efficiency", "target": "Increased efficiency and effectiveness", "latest_result": "Mostly achieved", "status": "Mostly achieved", "target_source_url": "https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0005/290705/RFS-Strategic-Direction-2026-2031-printable.pdf", "target_source_page": 15, "result_source_url": "https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0006/288204/RFS-Annual-Report-2024-25.pdf", "result_source_page": 15 }, { "code": "CCE04", "measure": "Cybersecurity readiness", "target": "Protection against emerging cyber threats", "latest_result": "On track", "status": "On track", "target_source_url": "https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0005/290705/RFS-Strategic-Direction-2026-2031-printable.pdf", "target_source_page": 17, "result_source_url": "https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0006/288204/RFS-Annual-Report-2024-25.pdf", "result_source_page": 17 } ], "document_alignment_terms": { "must_support": [ "To protect the community and our environment by minimising the impact of fire and other emergencies.", "Safer communities, better prepared for a challenging future.", "Thriving membership", "Preparing for the future", "Increased community resilience and reduced risk of harm", "Empowered, engaged members", "Fire and other emergencies are managed safely, in a decisive and coordinated way" ], "watch_terms": [ "Bush fire risk reduction", "Community engagement in hazard reduction", "Response efficiency", "Cybersecurity readiness" ], "avoid_claiming_without_evidence": [] }, "review_note": "" }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": "Safer communities, better prepared for a challenging future.", "vision_source_page": 8, "purposes": "To protect the community and our environment by minimising the impact of fire and other emergencies.", "purposes_source_page": 8, "how_we_deliver": "We will deliver this Strategic Direction through clear governance, strong planning and shared accountability across the organisation.", "how_we_deliver_source_page": 9, "government_priorities": [ { "text": "Thriving membership", "source_page": 10 }, { "text": "Preparing for the future", "source_page": 10 }, { "text": "Increased community resilience and reduced risk of harm", "source_page": 10 }, { "text": "Empowered, engaged members", "source_page": 10 }, { "text": "Fire and other emergencies are managed safely, in a decisive and coordinated way", "source_page": 10 } ], "outcomes": [ { "name": "Thriving membership", "description": "We will develop, empower and support our members, ensuring they are prepared, recognised and able to work together in a safe and inclusive environment.", "key_activities": [ "Collaborate to develop and implement a Volunteer skills and Staff Workforce Strategy", "Negotiate and embed a new RFS Industrial Award", "Implement and enhance the Health, Safety and Wellbeing Framework", "Develop and implement a program to provide enhanced care and support for members following incidents" ], "source_page": 11 }, { "name": "Reduced risk and lead preparedness", "description": "We will strengthen community readiness and reduce risk through targeted planning, engagement and hazard reduction.", "key_activities": [ "Enhance our Risk Modelling Platform based on risk reduction and activity", "Develop localised risk modelling to support risks and guide targeted planning and response efforts", "Strengthen communities’ preparedness for bush fires by fostering direct engagement and support" ], "source_page": 13 }, { "name": "Respond safely and effectively", "description": "We will enhance our ability to respond safely and effectively with our partners, to reduce harm to the community and the environment.", "key_activities": [ "Improve response efficiency through better integration of our operational systems", "Integrate multi-agency and third-party Automatic Vehicle Location (AVL) data", "Embed a strategic intelligence function within the State Operations Centre" ], "source_page": 15 }, { "name": "Preparing for the future", "description": "We will strengthen organisational capabilities to adapt and meet the future challenges.", "key_activities": [ "Allocate and equip fleet according to risk, asset management and response needs", "Invest in the next generation of fleet", "Deliver against the Cybersecurity Strategy" ], "source_page": 17 } ], "values": [ "One Team, Many Players, One Purpose", "Integrity and Trust", "Support, Friendship and Camaraderie", "Mutual Respect", "Adaptability and Resourcefulness", "Community and Our Environment", "Knowledge and Learning" ], "values_framework_name": "RFS Values", "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Bush fire risk reduction", "target": "Quantified risk reduction", "source_page": 13 }, { "code": "CCE02", "measure": "Community engagement in hazard reduction", "target": "Increased community awareness and action", "source_page": 14 }, { "code": "CCE03", "measure": "Response efficiency", "target": "Increased efficiency and effectiveness", "source_page": 15 }, { "code": "CCE04", "measure": "Cybersecurity readiness", "target": "Protection against emerging cyber threats", "source_page": 17 } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Bush fire risk reduction", "result": "Target met", "status": "Achieved", "source_page": 13 }, { "code": "CCE02", "measure": "Community engagement in hazard reduction", "result": "Partially achieved", "status": "Partially achieved", "source_page": 14 }, { "code": "CCE03", "measure": "Response efficiency", "result": "Mostly achieved", "status": "Mostly achieved", "source_page": 15 }, { "code": "CCE04", "measure": "Cybersecurity readiness", "result": "On track", "status": "On track", "source_page": 17 } ], "_source_urls": { "annual_report_url": "https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0006/288204/RFS-Annual-Report-2024-25.pdf", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "S-NSW-030", "entity_name": "NSW Rural Fire Service", "folder_name": "NSW-Rural-Fire-Service", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "NSW Rural Fire Service State Logistics Centre\nStreet address:\n500 South St, Marsden Park NSW 2765\nSpecialist contacts\nMedia contacts:\n02 9898 1855\nNSW RFS Duty Media Officer (not for use by private citizens seeking information)\nCounselling services:\n1800 049 933\nFor NSW RFS volunteer and staff access to the Critical Incident Support Service and employer and member assistance programs\nDevelopment Applications:\n1300 679 737\nduring business hours or email\npes@rfs.nsw.gov.au\nFind your local Fire Control Centre\nFind your local\nFire Control Centre\n.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "pages/about.html (https://www.rfs.nsw.gov.au/about-us/contact-us)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-NSW-030", "entity_name": "NSW Rural Fire Service", "folder_name": "NSW-Rural-Fire-Service", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "NSW Rural Fire Service State Logistics Centre\nStreet address:\n500 South St, Marsden Park NSW 2765\nSpecialist contacts\nMedia contacts:\n02 9898 1855\nNSW RFS Duty Media Officer (not for use by private citizens seeking information)\nCounselling services:\n1800 049 933\nFor NSW RFS volunteer and staff access to the Critical Incident Support Service and employer and member assistance programs\nDevelopment Applications:\n1300 679 737\nduring business hours or email\npes@rfs.nsw.gov.au\nFind your local Fire Control Centre\nFind your local\nFire Control Centre\n.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "pages/about.html (https://www.rfs.nsw.gov.au/about-us/contact-us)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-NSW-030", "entity_name": "NSW Rural Fire Service", "folder_name": "NSW-Rural-Fire-Service", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "MEASURE IMPACT\nIntegrated systems to Enhance our aerial To use Remotely Piloted Aircraft System (RPAS) and\n– Increased efficiency 3.1 support resource activation intelligence capability and other aerial technology to expand and integrate data\nand effectiveness of and tracking for more 3 better integrate into our collation and aerial insights, to help us make informed\nresponse effective command, control operational system decisions during incident response.\nand communication.\n– Enhanced Improve operational vehicle\npartnerships and connectivity through the To improve member safety by increasing the ability\ninteroperability 4 rollout of Mobile Data to maintain access to critical incident and operational\nTerminals (MDTs) and Vehicle information during incidents.\n– Increased as a node (VaaN)\norganisational\nTo improve our ability to deliver appropriate information", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "strategies/RFS-Strategic-Direction-2026-2031-printable.pdf (https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0005/290705/RFS-Strategic-Direction-2026-2031-printable.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-NSW-030", "entity_name": "NSW Rural Fire Service", "folder_name": "NSW-Rural-Fire-Service", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "MEASURE IMPACT\nIntegrated systems to Enhance our aerial To use Remotely Piloted Aircraft System (RPAS) and\n– Increased efficiency 3.1 support resource activation intelligence capability and other aerial technology to expand and integrate data\nand effectiveness of and tracking for more 3 better integrate into our collation and aerial insights, to help us make informed\nresponse effective command, control operational system decisions during incident response.\nand communication.\n– Enhanced Improve operational vehicle\npartnerships and connectivity through the To improve member safety by increasing the ability\ninteroperability 4 rollout of Mobile Data to maintain access to critical incident and operational\nTerminals (MDTs) and Vehicle information during incidents.\n– Increased as a node (VaaN)\norganisational\nTo improve our ability to deliver appropriate information", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "strategies/RFS-Strategic-Direction-2026-2031-printable.pdf (https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0005/290705/RFS-Strategic-Direction-2026-2031-printable.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-NSW-030", "entity_name": "NSW Rural Fire Service", "folder_name": "NSW-Rural-Fire-Service", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "[pages 13,14,15]\nto\nplanned actions.\nidentify efficiencies\nSupport communities to\nWe want our communities to be informed, prepared and\n1 develop personalised plans\nable to act when it matters most.\ninformed by local risk\nCommunity engagement\nStrengthen communities’ Design targeted behavioural So brigades and districts can best support communities\n2.2 preparedness for bush 2 based programs and activities to plan, prepare for, respond to and recover from bush/\nfires by fostering direct that reflect the diverse needs of grass fire and other emergencies.\nengagement and support. our communities and brigades\nDevelop tailored programs for To deliver practical engagement programs that are\n3\nrural and remote communities relevant to these communities and meet their priorities.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "strategies/RFS-Strategic-Direction-2026-2031-printable.pdf (https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0005/290705/RFS-Strategic-Direction-2026-2031-printable.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-NSW-030", "entity_name": "NSW Rural Fire Service", "folder_name": "NSW-Rural-Fire-Service", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "[pages 13,14,15]\nto\nplanned actions.\nidentify efficiencies\nSupport communities to\nWe want our communities to be informed, prepared and\n1 develop personalised plans\nable to act when it matters most.\ninformed by local risk\nCommunity engagement\nStrengthen communities’ Design targeted behavioural So brigades and districts can best support communities\n2.2 preparedness for bush 2 based programs and activities to plan, prepare for, respond to and recover from bush/\nfires by fostering direct that reflect the diverse needs of grass fire and other emergencies.\nengagement and support. our communities and brigades\nDevelop tailored programs for To deliver practical engagement programs that are\n3\nrural and remote communities relevant to these communities and meet their priorities.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "strategies/RFS-Strategic-Direction-2026-2031-printable.pdf (https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0005/290705/RFS-Strategic-Direction-2026-2031-printable.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-NSW-030", "entity_name": "NSW Rural Fire Service", "folder_name": "NSW-Rural-Fire-Service", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "[Page 18]\nStrategic Direction\nOUTCOME WHAT WE’LL DO WHY WE’RE DOING IT\nTo better prepare us to deliver effective preparedness and\nPrepare and implement the RFS Climate Risk response capability in a changing climate, as bush fire\nFuture Risk Planning 1 Assessment and Climate Adaptation Plan seasons are expected to last longer and include increased\n4.3 Resources are planned and occurrence of extreme fire behaviour.\nallocated based on current and\nemerging risks.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "strategies/RFS-Strategic-Direction-2026-2031-printable.pdf (https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0005/290705/RFS-Strategic-Direction-2026-2031-printable.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-NSW-030", "entity_name": "NSW Rural Fire Service", "folder_name": "NSW-Rural-Fire-Service", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "[Page 18]\nStrategic Direction\nOUTCOME WHAT WE’LL DO WHY WE’RE DOING IT\nTo better prepare us to deliver effective preparedness and\nPrepare and implement the RFS Climate Risk response capability in a changing climate, as bush fire\nFuture Risk Planning 1 Assessment and Climate Adaptation Plan seasons are expected to last longer and include increased\n4.3 Resources are planned and occurrence of extreme fire behaviour.\nallocated based on current and\nemerging risks.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "strategies/RFS-Strategic-Direction-2026-2031-printable.pdf (https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0005/290705/RFS-Strategic-Direction-2026-2031-printable.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-NSW-030", "entity_name": "NSW Rural Fire Service", "folder_name": "NSW-Rural-Fire-Service", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "PILLAR\nOUTCOME WHAT WE’LL DO WHY WE’RE DOING IT\nThriving\nCollaborate to develop and To ensure we are recruiting, retaining and building the\nmembership 1 implement a Volunteer skills of our volunteer membership base, to sustainably\nSustainable volunteering Workforce Strategy match the needs of our local communities.\nand staff membership\nA sustainable, diverse Collaborate to develop and To ensure our workforce is structured, skilled and\nHOW WE’LL 1.1 workforce where the right 2 implement a Staff Workforce supported to deliver the highest level of service to\nMEASURE IMPACT people are in the right Strategy brigades and strengthen our partnerships with the\nplaces at the right time communities we serve.\n– Improved member to serve the needs of the\nengagement and community.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "strategies/RFS-Strategic-Direction-2026-2031-printable.pdf (https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0005/290705/RFS-Strategic-Direction-2026-2031-printable.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-NSW-030", "entity_name": "NSW Rural Fire Service", "folder_name": "NSW-Rural-Fire-Service", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "PILLAR\nOUTCOME WHAT WE’LL DO WHY WE’RE DOING IT\nThriving\nCollaborate to develop and To ensure we are recruiting, retaining and building the\nmembership 1 implement a Volunteer skills of our volunteer membership base, to sustainably\nSustainable volunteering Workforce Strategy match the needs of our local communities.\nand staff membership\nA sustainable, diverse Collaborate to develop and To ensure our workforce is structured, skilled and\nHOW WE’LL 1.1 workforce where the right 2 implement a Staff Workforce supported to deliver the highest level of service to\nMEASURE IMPACT people are in the right Strategy brigades and strengthen our partnerships with the\nplaces at the right time communities we serve.\n– Improved member to serve the needs of the\nengagement and community.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "strategies/RFS-Strategic-Direction-2026-2031-printable.pdf (https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0005/290705/RFS-Strategic-Direction-2026-2031-printable.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-NSW-030", "entity_name": "NSW Rural Fire Service", "folder_name": "NSW-Rural-Fire-Service", "category": "Procurement & Delivery", "scale": "small", "title": "Procurement lessons library for repeat purchases", "idea": "Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.", "quote": "Premier Dominic Perrottet said $191 million has been allocated to the Rural Fire Service\n(RFS) to help keep NSW communities safe through vital hazard reduction works,\nmaintenance of strategic fire trails and the procurement of new fleet.\n“The devastating Black Summer of 2019-20 had a lasting impact on communities right\nacross our State, which is why the NSW Government is committed to finalising the\nGovernment’s response to the Bushfire Inquiry,” Mr Perrottet said.\n“This investment will go a long way to ensuring the more than 1.3 million properties on bush\nfire prone land in our State are better prepared for future fire seasons.\n“We are committed to investing in frontline services to strengthen communities across\nNSW.”\nTreasurer Matt Kean said the NSW Government is delivering a Budget that has the future\nof local communities at its heart.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "reviews/220612-Dominic-Perrottet-Matt-Kean-Steph-Cooke-med-rel-BUDGET-BOOST-FOR-NSW-BUSH.pdf (https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0008/239129/220612-Dominic-Perrottet-Matt-Kean-Steph-Cooke-med-rel-BUDGET-BOOST-FOR-NSW-BUSHFIRE-INQUIRY-ACTION.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-NSW-030", "entity_name": "NSW Rural Fire Service", "folder_name": "NSW-Rural-Fire-Service", "category": "Procurement & Delivery", "scale": "large", "title": "Portfolio delivery office for major investments", "idea": "Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.", "quote": "Premier Dominic Perrottet said $191 million has been allocated to the Rural Fire Service\n(RFS) to help keep NSW communities safe through vital hazard reduction works,\nmaintenance of strategic fire trails and the procurement of new fleet.\n“The devastating Black Summer of 2019-20 had a lasting impact on communities right\nacross our State, which is why the NSW Government is committed to finalising the\nGovernment’s response to the Bushfire Inquiry,” Mr Perrottet said.\n“This investment will go a long way to ensuring the more than 1.3 million properties on bush\nfire prone land in our State are better prepared for future fire seasons.\n“We are committed to investing in frontline services to strengthen communities across\nNSW.”\nTreasurer Matt Kean said the NSW Government is delivering a Budget that has the future\nof local communities at its heart.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "reviews/220612-Dominic-Perrottet-Matt-Kean-Steph-Cooke-med-rel-BUDGET-BOOST-FOR-NSW-BUSH.pdf (https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0008/239129/220612-Dominic-Perrottet-Matt-Kean-Steph-Cooke-med-rel-BUDGET-BOOST-FOR-NSW-BUSHFIRE-INQUIRY-ACTION.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] } ], "legislation_administered": [], "artifacts": [ { "category": "strategies", "year": "2026", "url": "https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0005/290705/RFS-Strategic-Direction-2026-2031-printable.pdf", "file": "strategies/RFS-Strategic-Direction-2026-2031-printable.pdf", "bytes": 6122092, "link_text": "RFS Strategic Direction 2026-2031" }, { "category": "strategies", "year": "2023", "url": "https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0003/257394/RFS-Reflect-RAP-2023.pdf", "file": "strategies/RFS-Reflect-RAP-2023.pdf", "bytes": 4271610, "link_text": "Reconciliation Action Plan" }, { "category": "reviews", "year": "2061", "url": "https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0008/239129/220612-Dominic-Perrottet-Matt-Kean-Steph-Cooke-med-rel-BUDGET-BOOST-FOR-NSW-BUSHFIRE-INQUIRY-ACTION.pdf", "file": "reviews/220612-Dominic-Perrottet-Matt-Kean-Steph-Cooke-med-rel-BUDGET-BOOST-FOR-NSW-BUSH.pdf", "bytes": 123191, "link_text": "220612-Dominic-Perrottet-Matt-Kean-Steph-Cooke-med-rel-BUDGET-BOOST-FOR-NSW-BUSHFIRE-INQUIRY-ACTION.pdf" }, { "category": "reviews", "year": null, "url": "https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0006/210858/210719-Dominic-Perrottet-David-Elliott-med-rel-Further-$268.2-million-responding-to-NSW-bushfire-inquiry-recomendations.pdf", "file": "reviews/210719-Dominic-Perrottet-David-Elliott-med-rel-Further--268.2-million-responding.pdf", 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"200825-Gladys-Berejiklian-John-Barilaro-David-Elliott-med-rel-NSW-Government-releases-Bushfire-Inquiry-Report.pdf" }, { "category": "other-pdfs", "year": null, "url": "https://knowledge.aidr.org.au/media/10573/aidr_warnings-republishers_companion.pdf", "file": "other-pdfs/aidr_warnings-republishers_companion.pdf", "bytes": 254101, "link_text": "Guideline For Warnings Republishers" }, { "category": "other-pdfs", "year": null, "url": "https://nrfs-dev.matrix.squiz.cloud/__data/assets/pdf_file/0005/39938/David-Elliott-med-rel-Firefighters-honoured-for-bravery-and-service.pdf", "file": "other-pdfs/David-Elliott-med-rel-Firefighters-honoured-for-bravery-and-service.pdf", "bytes": 114553, "link_text": "David-Elliott-med-rel-Firefighters-honoured-for-bravery-and-service.pdf" }, { "category": "other-pdfs", "year": null, "url": "https://www.rfs.nsw.gov.au/__data/assets/pdf_file/0017/26135/NSP-Guidelines.pdf", "file": "other-pdfs/NSP-Guidelines.pdf", "bytes": 200551, "link_text": "Neighbourhood 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