{ "entity_id": "B-001970", "folder": "NDIS-Independent-Advisory-Council", "name": "NDIS Independent Advisory Council", "type": "Statutory Body", "jurisdiction": "Commonwealth", "portfolio": "Health, Disability and Ageing", "website": "https://www.ndis-iac.com.au/", "data_status": "rich", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 11, "n_kpi_targets": 3, "n_kpi_results": 3, "n_outcomes": 3, "verified_own_data": true }, "strategy_profile": { "status": "published", "confidence": "high", "summary": "The IAC’s role under the National Disability Insurance Scheme Act 2013 (Cth) (NDIS Act) is to give independent advice to the NDIA Board, with the aim of improving the NDIS for people with disability. [AR p.8]", "official_site_url": "https://www.ndis-iac.com.au/", "source_documents": [ { "type": "annual_report", "title": "IAC Annual Report 2023–24, accessible (PDF 3.8MB)", "url": "https://www.ndis-iac.com.au/s/2-IAC-Annual-Report-2023-24-accessible-tagged.pdf", "period": "2023-24", "confidence": "high" }, { "type": "annual_report", "title": "IAC Annual Report 2022–23, accessible (PDF 4.16MB)", "url": "https://www.ndis-iac.com.au/s/IAC-Annual-Report-2022-2023-Accessible-lxmt.pdf", "period": "2022-23", "confidence": "high" }, { "type": "annual_report", "title": "Independent Advisory Council Annual Report 2021-22, accessible (PDF 1 MB)", "url": "https://www.ndis-iac.com.au/s/Annual-Report-2021-to-2022-Independent-Advisory-Council-Accessible-Final-g368.pdf", "period": "2021-22", "confidence": "high" }, { "type": "annual_report", "title": "2020-21 Annual Report (PDF 1.65MB)", "url": "https://www.ndis-iac.com.au/s/Council-Annual-Report-2020-21-Accessible-Final-2021-09-14.pdf", "period": "2020-21", "confidence": "high" }, { "type": "annual_report", "title": "Independent Advisory Council - Annual Report 2019-20", "url": "https://www.ndis-iac.com.au/s/1-Annual-Report-Independent-Advisory-Council-2019-20-Final.pdf", "period": "2019-20", "confidence": "high" }, { "type": "strategie", "title": "December 2020 submission to the National Disability Strategy Outcomes Framework", "url": "https://engage.dss.gov.au/wp-content/uploads/2020/12/Final-Submission-National-Disability-Strategy-Outcomes-Frameworks-Independent-Advisory-Council-December-2020.pdf", "period": "2020", "confidence": "medium" } ], "purpose": { "text": "The IAC’s role under the National Disability Insurance Scheme Act 2013 (Cth) (NDIS Act) is to give independent advice to the NDIA Board, with the aim of improving the NDIS for people with disability. [AR p.8]", "source_url": "", "source_page": 8, "source_deep_url": "" }, "vision": null, "strategic_priorities": [ { "title": "Put participants at the centre of the NDIS by: creating and using an intersectional approach to our work; amplifying the", "description": "Put participants at the centre of the NDIS by: creating and using an intersectional approach to our work; amplifying the voice of children and young people; understanding the experiences of ageing participants and the role the NDIS plays in supporting them.", "source_url": "", "source_page": 24, "source_deep_url": "" }, { "title": "Support effective NDIS plans that create positive outcomes for participants by: co-designing a Participant Safeguarding ", "description": "Support effective NDIS plans that create positive outcomes for participants by: co-designing a Participant Safeguarding Policy; co-designing a Supported Decision Making Policy; engaging people with disability in a new framework for delivering home and living supports; co-designing work for information gathering for access and planning; developing advice on behaviour supports.", "source_url": "", "source_page": 24, "source_deep_url": "" } ], "values": [ { "name": "Collaboration", "description": "", "source_url": "", "source_page": null }, { "name": "Inclusion", "description": "", "source_url": "", "source_page": null }, { "name": "Transparency", "description": "", "source_url": "", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Improving the NDIS for children and young people: the importance of being guided by their voice", "description": "The advice contends that the NDIS should spend time understanding and addressing the unique needs of children, young people and young adults. This includes recognising their different needs at different life stages and the additional difficulties they experience when there are intersecting hardships. [AR p.30]", "activities": [ "Involving children and young people in finding ways to enhance NDIS supports and improve outcomes." ], "source_url": "", "source_page": 30, "source_deep_url": "" }, { "name": "Outcome 2: Enhancing behaviour supports in the NDIA", "description": "This advice originated from the IAC Intellectual Disability Reference Group. It explores how to make positive behaviour supports work well in the NDIS. Our goal with this advice is to ensure that behaviour supports follow best practice and offer participants increased choice. Best practice services are informed by expert advice and proven research. [AR p.31]", "activities": [ "Recommending best practice behaviour supports that are trauma-informed and empathetic." ], "source_url": "", "source_page": 31, "source_deep_url": "" }, { "name": "Outcome 3: Participants who are ageing", "description": "This advice aims to improve the NDIS for older participants. It highlights the challenges people with disability face as they age and how the NDIS can better support them. We are also taking an intersectional approach to creating this advice. We are working with the Equity and Inclusion Reference Group to understand how personal characteristics influence someone’s experience of ageing. [AR p.31]", "activities": [ "Considering how personal characteristics influence someone’s experience of ageing." ], "source_url": "", "source_page": 31, "source_deep_url": "" } ], "performance_measures": [ { "code": "CCE01", "measure": "Improvement in behaviour supports in the NDIA", "target": "Best practice behaviour supports", "latest_result": "Ongoing progress", "status": "Partially achieved", "target_source_url": "", "target_source_page": null, "result_source_url": "https://www.ndis-iac.com.au/s/2-IAC-Annual-Report-2023-24-accessible-tagged.pdf", "result_source_page": null }, { "code": "CCE02", "measure": "Enhanced participation of children and young people in the NDIS", "target": "Increased involvement in decision-making", "latest_result": "Increased engagement", "status": "Mostly achieved", "target_source_url": "", "target_source_page": null, "result_source_url": "https://www.ndis-iac.com.au/s/2-IAC-Annual-Report-2023-24-accessible-tagged.pdf", "result_source_page": null }, { "code": "CCE03", "measure": "Better support for ageing participants", "target": "Equitable access to services", "latest_result": "Improved services", "status": "Substantially achieved", "target_source_url": "", "target_source_page": null, "result_source_url": "https://www.ndis-iac.com.au/s/2-IAC-Annual-Report-2023-24-accessible-tagged.pdf", "result_source_page": null } ], "document_alignment_terms": { "must_support": [ "The IAC’s role under the National Disability Insurance Scheme Act 2013 (Cth) (NDIS Act) is to give independent advice to the NDIA Board, with the aim of improving the NDIS for peop", "Put participants at the centre of the NDIS by: creating and using an intersectional approach to our work; amplifying the voice of children and young people; understanding the experiences of ageing participants and the role the NDIS plays in supporting them.", "Support effective NDIS plans that create positive outcomes for participants by: co-designing a Participant Safeguarding Policy; co-designing a Supported Decision Making Policy; engaging people with disability in a new framework for delivering home and living supports; co-designing work for information gathering for access and planning; developing advice on behaviour supports." ], "watch_terms": [ "Improvement in behaviour supports in the NDIA", "Enhanced participation of children and young people in the NDIS", "Better support for ageing participants" ], "avoid_claiming_without_evidence": [] }, "review_note": "" }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": "The IAC’s role under the National Disability Insurance Scheme Act 2013 (Cth) (NDIS Act) is to give independent advice to the NDIA Board, with the aim of improving the NDIS for people with disability. [AR p.8]", "purposes_source_page": 8, "how_we_deliver": "Our advice to the Board is our most important output. It aims to create positive changes to the NDIS, which improves outcomes for participants. Our operating model and our work plan guide this work and help maximise the impact of our advice. It also supports how we contribute to other NDIA work. [AR p.22]", "how_we_deliver_source_page": 22, "government_priorities": [ { "text": "Put participants at the centre of the NDIS by: creating and using an intersectional approach to our work; amplifying the voice of children and young people; understanding the experiences of ageing participants and the role the NDIS plays in supporting them.", "source_page": 24 }, { "text": "Support effective NDIS plans that create positive outcomes for participants by: co-designing a Participant Safeguarding Policy; co-designing a Supported Decision Making Policy; engaging people with disability in a new framework for delivering home and living supports; co-designing work for information gathering for access and planning; developing advice on behaviour supports.", "source_page": 24 } ], "outcomes": [ { "name": "Outcome 1: Improving the NDIS for children and young people: the importance of being guided by their voice", "description": "The advice contends that the NDIS should spend time understanding and addressing the unique needs of children, young people and young adults. This includes recognising their different needs at different life stages and the additional difficulties they experience when there are intersecting hardships. [AR p.30]", "key_activities": [ "Involving children and young people in finding ways to enhance NDIS supports and improve outcomes." ], "source_page": 30 }, { "name": "Outcome 2: Enhancing behaviour supports in the NDIA", "description": "This advice originated from the IAC Intellectual Disability Reference Group. It explores how to make positive behaviour supports work well in the NDIS. Our goal with this advice is to ensure that behaviour supports follow best practice and offer participants increased choice. Best practice services are informed by expert advice and proven research. [AR p.31]", "key_activities": [ "Recommending best practice behaviour supports that are trauma-informed and empathetic." ], "source_page": 31 }, { "name": "Outcome 3: Participants who are ageing", "description": "This advice aims to improve the NDIS for older participants. It highlights the challenges people with disability face as they age and how the NDIS can better support them. We are also taking an intersectional approach to creating this advice. We are working with the Equity and Inclusion Reference Group to understand how personal characteristics influence someone’s experience of ageing. [AR p.31]", "key_activities": [ "Considering how personal characteristics influence someone’s experience of ageing." ], "source_page": 31 } ], "values": [ "Collaboration", "Inclusion", "Transparency" ], "values_framework_name": "IAC Values", "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Improvement in behaviour supports in the NDIA", "target": "Best practice behaviour supports", "source_page": null }, { "code": "CCE02", "measure": "Enhanced participation of children and young people in the NDIS", "target": "Increased involvement in decision-making", "source_page": null }, { "code": "CCE03", "measure": "Better support for ageing participants", "target": "Equitable access to services", "source_page": null } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Implementation of best practice behaviour supports", "result": "Ongoing progress", "status": "Partially achieved", "source_page": null }, { "code": "CCE02", "measure": "Participation of children and young people in NDIS decision-making", "result": "Increased engagement", "status": "Mostly achieved", "source_page": null }, { "code": "CCE03", "measure": "Support for ageing participants", "result": "Improved services", "status": "Substantially achieved", "source_page": null } ], "_source_urls": { "annual_report_url": "https://www.ndis-iac.com.au/s/2-IAC-Annual-Report-2023-24-accessible-tagged.pdf", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "B-001970", "entity_name": "NDIS Independent Advisory Council", "folder_name": "NDIS-Independent-Advisory-Council", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "[Page 22]\nInformal advice table (continued)\nInformal advice theme Informal advice title\nIntellectual disability (advice • Challenges for NDIS participants with intellectual disability\nsupported by the IDRG) • Workforce capability and training\n• Support for decision making and the role of guardians\nand nominees\n• Easy read and accessibility of information for participants with\nintellectual disability\nPartners in the Community • Local Area Coordination (LAC) Partner Strategy, strengthening\npolicy and practice\nTune Review • Issues for consideration\n• Participant Satisfaction Survey\n“Since my appointment as Chief Executive Officer of\nthe NDIA in November 2019, I have found the Council’s\ncollective advice and insight of great importance.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "annual-reports/2019-20.pdf (https://www.ndis-iac.com.au/s/1-Annual-Report-Independent-Advisory-Council-2019-20-Final.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "B-001970", "entity_name": "NDIS Independent Advisory Council", "folder_name": "NDIS-Independent-Advisory-Council", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "[Page 22]\nInformal advice table (continued)\nInformal advice theme Informal advice title\nIntellectual disability (advice • Challenges for NDIS participants with intellectual disability\nsupported by the IDRG) • Workforce capability and training\n• Support for decision making and the role of guardians\nand nominees\n• Easy read and accessibility of information for participants with\nintellectual disability\nPartners in the Community • Local Area Coordination (LAC) Partner Strategy, strengthening\npolicy and practice\nTune Review • Issues for consideration\n• Participant Satisfaction Survey\n“Since my appointment as Chief Executive Officer of\nthe NDIA in November 2019, I have found the Council’s\ncollective advice and insight of great importance.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "annual-reports/2019-20.pdf (https://www.ndis-iac.com.au/s/1-Annual-Report-Independent-Advisory-Council-2019-20-Final.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "B-001970", "entity_name": "NDIS Independent Advisory Council", "folder_name": "NDIS-Independent-Advisory-Council", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "[Page 21]\nInformal advice table (continued)\nInformal advice theme Informal advice title\nScheme sustainability • Insurance support program\n• Independent Assessment Pilot\n• Scheme sustainability and financial trajectory\nCOVID-19 • Experiences from the community and feedback on the NDIA\nresponse\nNDIA Corporate Plan • Corporate Plan 2020–2024\n• Participant Service Improvement Plan 2020–2021\n• Participant Service Charter\nNDIS Identification (ID) Card • Briefing paper: NDIS Identification (ID) Card – issues and\nconsiderations\nParticipant engagement • Participant Reference Group engagement models\n• Council’s communications strategy as a way to promote\nparticipant engagement and consultation\nOperational issues • Complexity of NDIA processes\n• Operational guidelines and practice guidance review\n• Complex and exceptionally complex needs pathways – issues\nto resolve\n• SIL quotes", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "annual-reports/2019-20.pdf (https://www.ndis-iac.com.au/s/1-Annual-Report-Independent-Advisory-Council-2019-20-Final.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-001970", "entity_name": "NDIS Independent Advisory Council", "folder_name": "NDIS-Independent-Advisory-Council", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "[Page 21]\nInformal advice table (continued)\nInformal advice theme Informal advice title\nScheme sustainability • Insurance support program\n• Independent Assessment Pilot\n• Scheme sustainability and financial trajectory\nCOVID-19 • Experiences from the community and feedback on the NDIA\nresponse\nNDIA Corporate Plan • Corporate Plan 2020–2024\n• Participant Service Improvement Plan 2020–2021\n• Participant Service Charter\nNDIS Identification (ID) Card • Briefing paper: NDIS Identification (ID) Card – issues and\nconsiderations\nParticipant engagement • Participant Reference Group engagement models\n• Council’s communications strategy as a way to promote\nparticipant engagement and consultation\nOperational issues • Complexity of NDIA processes\n• Operational guidelines and practice guidance review\n• Complex and exceptionally complex needs pathways – issues\nto resolve\n• SIL quotes", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "annual-reports/2019-20.pdf (https://www.ndis-iac.com.au/s/1-Annual-Report-Independent-Advisory-Council-2019-20-Final.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-001970", "entity_name": "NDIS Independent Advisory Council", "folder_name": "NDIS-Independent-Advisory-Council", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "[Page 21]\nInformal advice table (continued)\nInformal advice theme Informal advice title\nScheme sustainability • Insurance support program\n• Independent Assessment Pilot\n• Scheme sustainability and financial trajectory\nCOVID-19 • Experiences from the community and feedback on the NDIA\nresponse\nNDIA Corporate Plan • Corporate Plan 2020–2024\n• Participant Service Improvement Plan 2020–2021\n• Participant Service Charter\nNDIS Identification (ID) Card • Briefing paper: NDIS Identification (ID) Card – issues and\nconsiderations\nParticipant engagement • Participant Reference Group engagement models\n• Council’s communications strategy as a way to promote\nparticipant engagement and consultation\nOperational issues • Complexity of NDIA processes\n• Operational guidelines and practice guidance review\n• Complex and exceptionally complex needs pathways – issues\nto resolve\n• SIL quotes", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2019-20.pdf (https://www.ndis-iac.com.au/s/1-Annual-Report-Independent-Advisory-Council-2019-20-Final.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-001970", "entity_name": "NDIS Independent Advisory Council", "folder_name": "NDIS-Independent-Advisory-Council", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "[Page 21]\nInformal advice table (continued)\nInformal advice theme Informal advice title\nScheme sustainability • Insurance support program\n• Independent Assessment Pilot\n• Scheme sustainability and financial trajectory\nCOVID-19 • Experiences from the community and feedback on the NDIA\nresponse\nNDIA Corporate Plan • Corporate Plan 2020–2024\n• Participant Service Improvement Plan 2020–2021\n• Participant Service Charter\nNDIS Identification (ID) Card • Briefing paper: NDIS Identification (ID) Card – issues and\nconsiderations\nParticipant engagement • Participant Reference Group engagement models\n• Council’s communications strategy as a way to promote\nparticipant engagement and consultation\nOperational issues • Complexity of NDIA processes\n• Operational guidelines and practice guidance review\n• Complex and exceptionally complex needs pathways – issues\nto resolve\n• SIL quotes", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2019-20.pdf (https://www.ndis-iac.com.au/s/1-Annual-Report-Independent-Advisory-Council-2019-20-Final.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-001970", "entity_name": "NDIS Independent Advisory Council", "folder_name": "NDIS-Independent-Advisory-Council", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "[Page 21]\nInformal advice table (continued)\nInformal advice theme Informal advice title\nScheme sustainability • Insurance support program\n• Independent Assessment Pilot\n• Scheme sustainability and financial trajectory\nCOVID-19 • Experiences from the community and feedback on the NDIA\nresponse\nNDIA Corporate Plan • Corporate Plan 2020–2024\n• Participant Service Improvement Plan 2020–2021\n• Participant Service Charter\nNDIS Identification (ID) Card • Briefing paper: NDIS Identification (ID) Card – issues and\nconsiderations\nParticipant engagement • Participant Reference Group engagement models\n• Council’s communications strategy as a way to promote\nparticipant engagement and consultation\nOperational issues • Complexity of NDIA processes\n• Operational guidelines and practice guidance review\n• Complex and exceptionally complex needs pathways – issues\nto resolve\n• SIL quotes", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2019-20.pdf (https://www.ndis-iac.com.au/s/1-Annual-Report-Independent-Advisory-Council-2019-20-Final.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-001970", "entity_name": "NDIS Independent Advisory Council", "folder_name": "NDIS-Independent-Advisory-Council", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "[Page 21]\nInformal advice table (continued)\nInformal advice theme Informal advice title\nScheme sustainability • Insurance support program\n• Independent Assessment Pilot\n• Scheme sustainability and financial trajectory\nCOVID-19 • Experiences from the community and feedback on the NDIA\nresponse\nNDIA Corporate Plan • Corporate Plan 2020–2024\n• Participant Service Improvement Plan 2020–2021\n• Participant Service Charter\nNDIS Identification (ID) Card • Briefing paper: NDIS Identification (ID) Card – issues and\nconsiderations\nParticipant engagement • Participant Reference Group engagement models\n• Council’s communications strategy as a way to promote\nparticipant engagement and consultation\nOperational issues • Complexity of NDIA processes\n• Operational guidelines and practice guidance review\n• Complex and exceptionally complex needs pathways – issues\nto resolve\n• SIL quotes", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2019-20.pdf (https://www.ndis-iac.com.au/s/1-Annual-Report-Independent-Advisory-Council-2019-20-Final.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-001970", "entity_name": "NDIS Independent Advisory Council", "folder_name": "NDIS-Independent-Advisory-Council", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "Reporting should include data that allows\ncomparison of rate of:\no number of health problems\no avoidable deaths\no early indications of future increased ill-health such as obesity and psychiatric\ndisorder\no under-diagnosis of chronic and acute health conditions that can lead to significant\nfunctional impacts\no potentially modifiable cardiometabolic risk factors\no consultations with GPs addressing physical and preventative health issues\no prescription of preventative health medications\no prescription of psychotropic medication\no usage of emergency departments and hospital admissions\no potentially preventable hospitalisation\no mental health admissions\no contacts with community mental health services\no premature death.\no readmissions to hospital\n Additional data collection and monitoring for outcomes is required in the following\nareas recommended in the Council submission:", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "strategies/Final-Submission-National-Disability-Strategy-Outcomes-Frameworks-Independent-Ad.pdf (https://engage.dss.gov.au/wp-content/uploads/2020/12/Final-Submission-National-Disability-Strategy-Outcomes-Frameworks-Independent-Advisory-Council-December-2020.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-001970", "entity_name": "NDIS Independent Advisory Council", "folder_name": "NDIS-Independent-Advisory-Council", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "Reporting should include data that allows\ncomparison of rate of:\no number of health problems\no avoidable deaths\no early indications of future increased ill-health such as obesity and psychiatric\ndisorder\no under-diagnosis of chronic and acute health conditions that can lead to significant\nfunctional impacts\no potentially modifiable cardiometabolic risk factors\no consultations with GPs addressing physical and preventative health issues\no prescription of preventative health medications\no prescription of psychotropic medication\no usage of emergency departments and hospital admissions\no potentially 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