{ "entity_id": "S-NSW-008", "folder": "Ministry-of-Health", "name": "Ministry of Health", "type": "State Department", "jurisdiction": "NSW", "portfolio": "Health", "website": "https://www.health.nsw.gov.au/", "data_status": "rich", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": true, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 4, "n_kpi_targets": 1, "n_kpi_results": 1, "n_outcomes": 6, "verified_own_data": true }, "strategy_profile": { "status": "published", "confidence": "high", "summary": "NSW Health is the largest and busiest public health system in Australia, providing safe, high-quality healthcare to the people of NSW. [AR p.1]", "official_site_url": "https://www.health.nsw.gov.au/", "source_documents": [ { "type": "annual_report", "title": "​", "url": "https://www.health.nsw.gov.au/annualreport/Publications/annual-report-2025.pdf", "period": "2025", "confidence": "high" }, { "type": "annual_report", "title": "Preface Introduces the NSW Health 2024-25 Annual Report, its purpose and contents.", "url": "https://www.health.nsw.gov.au/annualreport/Publications/2025/preface.pdf", "period": "2024-25", "confidence": "high" } ], "purpose": { "text": "NSW Health is the largest and busiest public health system in Australia, providing safe, high-quality healthcare to the people of NSW. [AR p.1]", "source_url": "", "source_page": 1, "source_deep_url": "" }, "vision": { "text": "Our vision is for a sustainable health system that delivers outcomes that matter most to patients and the community, is personalised, invests in wellness and is digitally enabled. [AR p.1]", "source_url": "", "source_page": 1, "source_deep_url": "" }, "strategic_priorities": [ { "title": "Patients and carers have positive experiences and outcomes that matter", "description": "Patients and carers have positive experiences and outcomes that matter", "source_url": "", "source_page": 14, "source_deep_url": "" }, { "title": "People have more control over their own health, enabling them to make decisions about their care that will achieve the o", "description": "People have more control over their own health, enabling them to make decisions about their care that will achieve the outcomes that matter most to them.", "source_url": "", "source_page": 14, "source_deep_url": "" }, { "title": "Safe care is delivered across all settings", "description": "Safe care is delivered across all settings", "source_url": "", "source_page": 14, "source_deep_url": "" }, { "title": "People are healthy and well", "description": "People are healthy and well", "source_url": "", "source_page": 14, "source_deep_url": "" }, { "title": "Our staff are engaged and well supported", "description": "Our staff are engaged and well supported", "source_url": "", "source_page": 14, "source_deep_url": "" }, { "title": "Research and innovation, and digital advances inform service delivery", "description": "Research and innovation, and digital advances inform service delivery", "source_url": "", "source_page": 14, "source_deep_url": "" }, { "title": "The health system is managed sustainably", "description": "The health system is managed sustainably", "source_url": "", "source_page": 14, "source_deep_url": "" } ], "values": [ { "name": "Collaboration", "description": "", "source_url": "", "source_page": null }, { "name": "Openness", "description": "", "source_url": "", "source_page": null }, { "name": "Respect", "description": "", "source_url": "", "source_page": null } ], "outcomes": [ { "name": "Patients and carers have positive experiences and outcomes that matter", "description": "Partner with patients and communities to make decisions about their own care; Bring kindness and compassion into the delivery of personalised and culturally safe care; Drive greater health literacy and access to information; Partner with consumers in co-design and implementation of models of care. [AR p.14]", "activities": [ "Partner with patients and communities", "Bring kindness and compassion", "Drive greater health literacy", "Partner with consumers" ], "source_url": "", "source_page": 14, "source_deep_url": "" }, { "name": "Safe care is delivered across all settings", "description": "Deliver safe, high quality reliable care for patients in hospital and other settings; Deliver more services in the home, community and virtual settings; Connect with partners to deliver integrated care services; Strengthen equitable outcomes and access for rural, regional and priority populations; Align infrastructure and service planning around future care needs. [AR p.14]", "activities": [ "Deliver safe, high quality reliable care", "Deliver more services in home/community/virtual settings", "Connect with partners", "Strengthen equitable outcomes", "Align infrastructure and service planning" ], "source_url": "", "source_page": 14, "source_deep_url": "" }, { "name": "People are healthy and well", "description": "Prevent, prepare for, respond to and recover from pandemic and other threats to population health; Get the best start in life from conception through to age five; Make progress towards zero suicides recognising the devastating impact on society; Support healthy ageing ensuring people can live more years in full health and independently at home; Close the gap by prioritising care and programs for Aboriginal people; Support mental health and wellbeing for our whole community; Partner to address the social determinants of ill health in our communities; Invest in wellness, prevention and early detection, which includes reducing the harmful use of drugs and alcohol, supporting healthy behaviours, and increasing our focus on prevention and early detection. [AR p.14]", "activities": [ "Prevent, prepare for, respond to pandemics", "Get the best start in life", "Make progress towards zero suicides", "Support healthy ageing", "Close the gap for Aboriginal people", "Support mental health", "Partner to address social determinants", "Invest in wellness, prevention and early detection" ], "source_url": "", "source_page": 14, "source_deep_url": "" }, { "name": "Our staff are engaged and well supported", "description": "Build positive work environments that bring out the best in everyone; Strengthen diversity in our workforce and decision making; Empower staff to work to their full potential around the future care needs; Equip our people with the skills and capabilities to be an agile, responsive workforce; Attract and retain skilled people who put patients first; Unlock the ingenuity of our staff to build work practices for the future. [AR p.14]", "activities": [ "Build positive work environments", "Strengthen workforce diversity", "Empower staff to work to their full potential", "Equip staff with skills and capabilities", "Attract and retain skilled people", "Unlock staff ingenuity" ], "source_url": "", "source_page": 14, "source_deep_url": "" }, { "name": "Research and innovation, and digital advances inform service delivery", "description": "Advance and translate research and innovation with institutions, industry partners and patients; Ensure health data and information is high quality, integrated, accessible and utilised; Enable targeted evidence-based healthcare through precision medicine; Accelerate digital investments in systems, infrastructure, security and intelligence. [AR p.14]", "activities": [ "Advance research and innovation", "Ensure high quality health data", "Enable targeted healthcare", "Accelerate digital investments" ], "source_url": "", "source_page": 14, "source_deep_url": "" }, { "name": "The health system is managed sustainably", "description": "NSW Health is working towards a more financially and environmentally sustainable future to support our ongoing delivery of world-class healthcare for generations to come. [AR p.14]", "activities": [ "Work towards a sustainable future" ], "source_url": "", "source_page": 14, "source_deep_url": "" } ], "performance_measures": [ { "code": "CCE01", "measure": "Cumulative greenhouse gas emissions reduction", "target": "Net zero by 2030", "latest_result": "On track to meet net zero target by 2030", "status": "Achieved", "target_source_url": "", "target_source_page": 403, "result_source_url": "https://www.health.nsw.gov.au/annualreport/Publications/annual-report-2025.pdf", "result_source_page": 403 } ], "document_alignment_terms": { "must_support": [ "NSW Health is the largest and busiest public health system in Australia, providing safe, high-quality healthcare to the people of NSW. [AR p.1]", "Our vision is for a sustainable health system that delivers outcomes that matter most to patients and the community, is personalised, invests in wellness and is digitally enabled. ", "Patients and carers have positive experiences and outcomes that matter", "People have more control over their own health, enabling them to make decisions about their care that will achieve the outcomes that matter most to them.", "Safe care is delivered across all settings", "People are healthy and well", "Our staff are engaged and well supported", "Research and innovation, and digital advances inform service delivery", "The health system is managed sustainably" ], "watch_terms": [ "Cumulative greenhouse gas emissions reduction" ], "avoid_claiming_without_evidence": [] }, "review_note": "" }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": "Our vision is for a sustainable health system that delivers outcomes that matter most to patients and the community, is personalised, invests in wellness and is digitally enabled. [AR p.1]", "vision_source_page": 1, "purposes": "NSW Health is the largest and busiest public health system in Australia, providing safe, high-quality healthcare to the people of NSW. [AR p.1]", "purposes_source_page": 1, "how_we_deliver": "NSW Health has continued to participate constructively in the Industrial Relations Commission process. [AR p.10]", "how_we_deliver_source_page": 10, "government_priorities": [ { "text": "Patients and carers have positive experiences and outcomes that matter", "source_page": 14 }, { "text": "People have more control over their own health, enabling them to make decisions about their care that will achieve the outcomes that matter most to them.", "source_page": 14 }, { "text": "Safe care is delivered across all settings", "source_page": 14 }, { "text": "People are healthy and well", "source_page": 14 }, { "text": "Our staff are engaged and well supported", "source_page": 14 }, { "text": "Research and innovation, and digital advances inform service delivery", "source_page": 14 }, { "text": "The health system is managed sustainably", "source_page": 14 } ], "outcomes": [ { "name": "Patients and carers have positive experiences and outcomes that matter", "description": "Partner with patients and communities to make decisions about their own care; Bring kindness and compassion into the delivery of personalised and culturally safe care; Drive greater health literacy and access to information; Partner with consumers in co-design and implementation of models of care. [AR p.14]", "key_activities": [ "Partner with patients and communities", "Bring kindness and compassion", "Drive greater health literacy", "Partner with consumers" ], "source_page": 14 }, { "name": "Safe care is delivered across all settings", "description": "Deliver safe, high quality reliable care for patients in hospital and other settings; Deliver more services in the home, community and virtual settings; Connect with partners to deliver integrated care services; Strengthen equitable outcomes and access for rural, regional and priority populations; Align infrastructure and service planning around future care needs. [AR p.14]", "key_activities": [ "Deliver safe, high quality reliable care", "Deliver more services in home/community/virtual settings", "Connect with partners", "Strengthen equitable outcomes", "Align infrastructure and service planning" ], "source_page": 14 }, { "name": "People are healthy and well", "description": "Prevent, prepare for, respond to and recover from pandemic and other threats to population health; Get the best start in life from conception through to age five; Make progress towards zero suicides recognising the devastating impact on society; Support healthy ageing ensuring people can live more years in full health and independently at home; Close the gap by prioritising care and programs for Aboriginal people; Support mental health and wellbeing for our whole community; Partner to address the social determinants of ill health in our communities; Invest in wellness, prevention and early detection, which includes reducing the harmful use of drugs and alcohol, supporting healthy behaviours, and increasing our focus on prevention and early detection. [AR p.14]", "key_activities": [ "Prevent, prepare for, respond to pandemics", "Get the best start in life", "Make progress towards zero suicides", "Support healthy ageing", "Close the gap for Aboriginal people", "Support mental health", "Partner to address social determinants", "Invest in wellness, prevention and early detection" ], "source_page": 14 }, { "name": "Our staff are engaged and well supported", "description": "Build positive work environments that bring out the best in everyone; Strengthen diversity in our workforce and decision making; Empower staff to work to their full potential around the future care needs; Equip our people with the skills and capabilities to be an agile, responsive workforce; Attract and retain skilled people who put patients first; Unlock the ingenuity of our staff to build work practices for the future. [AR p.14]", "key_activities": [ "Build positive work environments", "Strengthen workforce diversity", "Empower staff to work to their full potential", "Equip staff with skills and capabilities", "Attract and retain skilled people", "Unlock staff ingenuity" ], "source_page": 14 }, { "name": "Research and innovation, and digital advances inform service delivery", "description": "Advance and translate research and innovation with institutions, industry partners and patients; Ensure health data and information is high quality, integrated, accessible and utilised; Enable targeted evidence-based healthcare through precision medicine; Accelerate digital investments in systems, infrastructure, security and intelligence. [AR p.14]", "key_activities": [ "Advance research and innovation", "Ensure high quality health data", "Enable targeted healthcare", "Accelerate digital investments" ], "source_page": 14 }, { "name": "The health system is managed sustainably", "description": "NSW Health is working towards a more financially and environmentally sustainable future to support our ongoing delivery of world-class healthcare for generations to come. [AR p.14]", "key_activities": [ "Work towards a sustainable future" ], "source_page": 14 } ], "values": [ "Collaboration", "Openness", "Respect" ], "values_framework_name": "CORE values", "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Cumulative greenhouse gas emissions reduction", "target": "Net zero by 2030", "source_page": 403 } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Cumulative greenhouse gas emissions reduction", "result": "On track to meet net zero target by 2030", "status": "Achieved", "source_page": 403 } ], "_source_urls": { "annual_report_url": "https://www.health.nsw.gov.au/annualreport/Publications/annual-report-2025.pdf", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "S-NSW-008", "entity_name": "Ministry of Health", "folder_name": "Ministry-of-Health", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "Throughout this report, the term 'podiatrist'\nrefers to both podiatrists and podiatric surgeons unless otherwise specified\nNumber of staff in headcount employed in the NSW public health system\nTreasury group June 2024 June 2025\nMedical 17,140 17,665\nNursing 68,124 69,641\nAllied health 16,678 17,232\nOther professions and paraprofessionals and support staff 4,553 4,611\nScientific and technical clinical support staff 7,642 7,720\nOral health practitioners and support workers 1,648 1,655\nAmbulance staff 6,378 6,855\nClinical staff total 122,163 125,379\nCorporate services and hospital support 32,579 32,723\nHotel services 10,851 11,089\nMaintenance and trades 833 830\nOther staff 1,322 1,459\nClinical support total 45,585 46,101\nTotal by treasury group 167,748 171,480\nNSW Health distinct total* 166,963 170,713\nSource: Corporate Analytics Notes: 1.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "annual-reports/2025.pdf (https://www.health.nsw.gov.au/annualreport/Publications/annual-report-2025.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-NSW-008", "entity_name": "Ministry of Health", "folder_name": "Ministry-of-Health", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "Throughout this report, the term 'podiatrist'\nrefers to both podiatrists and podiatric surgeons unless otherwise specified\nNumber of staff in headcount employed in the NSW public health system\nTreasury group June 2024 June 2025\nMedical 17,140 17,665\nNursing 68,124 69,641\nAllied health 16,678 17,232\nOther professions and paraprofessionals and support staff 4,553 4,611\nScientific and technical clinical support staff 7,642 7,720\nOral health practitioners and support workers 1,648 1,655\nAmbulance staff 6,378 6,855\nClinical staff total 122,163 125,379\nCorporate services and hospital support 32,579 32,723\nHotel services 10,851 11,089\nMaintenance and trades 833 830\nOther staff 1,322 1,459\nClinical support total 45,585 46,101\nTotal by treasury group 167,748 171,480\nNSW Health distinct total* 166,963 170,713\nSource: Corporate Analytics Notes: 1.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "annual-reports/2025.pdf (https://www.health.nsw.gov.au/annualreport/Publications/annual-report-2025.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-NSW-008", "entity_name": "Ministry of Health", "folder_name": "Ministry-of-Health", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "2.1 Deliver safe, high quality reliable care for patients in hospital and other settings\n2.2 Deliver more services in the home, community and virtual settings\n2.3 Connect with partners to deliver integrated care services\n2.4 Strengthen equitable outcomes and access for rural, regional and priority populations\n2.5 Align infrastructure and service planning around future care needs\nPeople are healthy and well\nInvestment is made in keeping people healthy to prevent ill health and tackle health inequality in our\ncommunities.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2025.pdf (https://www.health.nsw.gov.au/annualreport/Publications/annual-report-2025.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-NSW-008", "entity_name": "Ministry of Health", "folder_name": "Ministry-of-Health", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "2.1 Deliver safe, high quality reliable care for patients in hospital and other settings\n2.2 Deliver more services in the home, community and virtual settings\n2.3 Connect with partners to deliver integrated care services\n2.4 Strengthen equitable outcomes and access for rural, regional and priority populations\n2.5 Align infrastructure and service planning around future care needs\nPeople are healthy and well\nInvestment is made in keeping people healthy to prevent ill health and tackle health inequality in our\ncommunities.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2025.pdf (https://www.health.nsw.gov.au/annualreport/Publications/annual-report-2025.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-NSW-008", "entity_name": "Ministry of Health", "folder_name": "Ministry-of-Health", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "Increasing accountability for improving Aboriginal peoples’ experiences of care\nThe Bureau of Health Information (BHI) developed a new Aboriginal patient experience index measure\nfor local health districts and delivered the first data set for the new key performance indicator target\nset by the NSW Ministry of Health.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "annual-reports/2025.pdf (https://www.health.nsw.gov.au/annualreport/Publications/annual-report-2025.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-NSW-008", "entity_name": "Ministry of Health", "folder_name": "Ministry-of-Health", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "Increasing accountability for improving Aboriginal peoples’ experiences of care\nThe Bureau of Health Information (BHI) developed a new Aboriginal patient experience index measure\nfor local health districts and delivered the first data set for the new key performance indicator target\nset by the NSW Ministry of Health.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "annual-reports/2025.pdf (https://www.health.nsw.gov.au/annualreport/Publications/annual-report-2025.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-NSW-008", "entity_name": "Ministry of Health", "folder_name": "Ministry-of-Health", "category": "Procurement & Delivery", "scale": "small", "title": "Procurement lessons library for repeat purchases", "idea": "Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.", "quote": "Staff applied for between $20,000 and $25,000 (per project) in funding for innovative projects in\nenergy, assets, supply chain emissions, and decarbonising medical and surgical clinical pathways.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "annual-reports/2025.pdf (https://www.health.nsw.gov.au/annualreport/Publications/annual-report-2025.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-NSW-008", "entity_name": "Ministry of Health", "folder_name": "Ministry-of-Health", "category": "Procurement & Delivery", "scale": "large", "title": "Portfolio delivery office for major investments", "idea": "Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.", "quote": "Staff applied for between $20,000 and $25,000 (per project) in funding for innovative projects in\nenergy, assets, supply chain emissions, and decarbonising medical and surgical clinical pathways.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "annual-reports/2025.pdf (https://www.health.nsw.gov.au/annualreport/Publications/annual-report-2025.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-NSW-008", "entity_name": "Ministry of Health", "folder_name": "Ministry-of-Health", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "Workforce and safety considerations\n• Increased WHS risks for staff providing outreach, home-based or off-site services, leading to\ndelays or cancellations.\n• Rising community stress contributing to workplace safety challenges and reputational risks\nfor health organisations.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "other-pdfs/appendix.pdf (https://www.health.nsw.gov.au/annualreport/Publications/2025/appendix.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-NSW-008", "entity_name": "Ministry of Health", "folder_name": "Ministry-of-Health", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "Workforce and safety considerations\n• Increased WHS risks for staff providing outreach, home-based or off-site services, leading to\ndelays or cancellations.\n• Rising community stress contributing to workplace safety challenges and reputational risks\nfor health organisations.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "other-pdfs/appendix.pdf (https://www.health.nsw.gov.au/annualreport/Publications/2025/appendix.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-NSW-008", "entity_name": "Ministry of Health", "folder_name": "Ministry-of-Health", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "These\nprograms delivered 204 community education sessions, reaching more than 3,600 people from more\nthan 30 cultural groups.\n• over 70 multicultural health workers attended training to build capacity to run cancer education\nsessions\n• 23 community events and workshops were attended, hosted or supported by the Institute, enabling\nengagement with over 2,000 community members\n• 20 partners were collaborated with to co-create resources\n• 80 general practitioners attended 2 webinars on the provision of culturally responsive care.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "annual-reports/2025.pdf (https://www.health.nsw.gov.au/annualreport/Publications/annual-report-2025.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-NSW-008", "entity_name": "Ministry of Health", "folder_name": "Ministry-of-Health", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "These\nprograms delivered 204 community education sessions, reaching more than 3,600 people from more\nthan 30 cultural groups.\n• over 70 multicultural health workers attended training to build capacity to run cancer education\nsessions\n• 23 community events and workshops were attended, hosted or supported by the Institute, enabling\nengagement with over 2,000 community members\n• 20 partners were collaborated with to co-create resources\n• 80 general practitioners attended 2 webinars on the provision of culturally responsive care.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "annual-reports/2025.pdf (https://www.health.nsw.gov.au/annualreport/Publications/annual-report-2025.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] } ], "legislation_administered": [], "artifacts": [ { "category": "annual-reports", "year": "2025", "url": "https://www.health.nsw.gov.au/annualreport/Publications/annual-report-2025.pdf", "file": "annual-reports/2025.pdf", "bytes": 12672264, "link_text": "​" }, { "category": "annual-reports", "year": "2024-25", "url": "https://www.health.nsw.gov.au/annualreport/Publications/2025/preface.pdf", "file": "annual-reports/2024-25.pdf", "bytes": 2540692, "link_text": "Preface Introduces the NSW Health 2024-25 Annual Report, its purpose and contents." }, { "category": "other-pdfs", "year": "2025", "url": 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