{ "entity_id": "S-WA-018", "folder": "Main-Roads-Western-Australia", "name": "Main Roads Western Australia", "type": "Statutory Authority", "jurisdiction": "WA", "portfolio": "Transport", "website": "https://www.mainroads.wa.gov.au/", "data_status": "rich", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": true, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 11, "n_kpi_targets": 3, "n_kpi_results": 3, "n_outcomes": 6, "verified_own_data": true }, "strategy_profile": { "status": "published", "confidence": "high", "summary": "Our role is planning, building, maintaining and operating WA’s road network – one of the largest geographically spread road networks in the world. We deliver a range of services, projects and network improvements to connect people, communities and businesses – getting people and goods where they need to be. [AR p.4]", "official_site_url": "https://www.mainroads.wa.gov.au/", "source_documents": [ { "type": "annual_report", "title": "Annual Report 2025", "url": "https://www.mainroads.wa.gov.au/490d5d/globalassets/about-us/our-organisation/main-roads-annual-report-2025-interactive-version.pdf", "period": "2025", "confidence": "high" }, { "type": "annual_report", "title": "Main Roads Annual Report 2024 - PDF (6.8MB)", "url": "https://www.mainroads.wa.gov.au/4aad4a/globalassets/about-us/our-organisation/main-roads-annual-report-2024.pdf", "period": "2024", "confidence": "high" }, { "type": "annual_report", "title": "Main Roads Annual Report 2023 - PDF (15MB)", "url": "https://www.mainroads.wa.gov.au/4a7687/globalassets/about-us/our-organisation/mrwa-annual-report-2023.pdf", "period": "2023", "confidence": "high" }, { "type": "annual_report", "title": "Main Roads Annual Report 2022 - PDF (19MB)", "url": "https://www.mainroads.wa.gov.au/4a77ff/globalassets/about-us/our-organisation/annual-report-2022.pdf", "period": "2022", "confidence": "high" }, { "type": "strategie", "title": "Transport Portfolio Strategic Framework", "url": "https://www.mainroads.wa.gov.au/4ae8c9/globalassets/about-us/our-organisation/transport-portfolio-strategic-framework.pdf", "period": null, "confidence": "medium" }, { "type": "strategie", "title": "Transport Portofolio - Environmental, Social and Governance Framework", "url": "https://www.mainroads.wa.gov.au/49a12d/globalassets/about-us/our-organisation/tp-esg-framework.pdf?v=4af149", "period": null, "confidence": "medium" } ], "purpose": { "text": "Our role is planning, building, maintaining and operating WA’s road network – one of the largest geographically spread road networks in the world. We deliver a range of services, projects and network improvements to connect people, communities and businesses – getting people and goods where they need to be. [AR p.4]", "source_url": "", "source_page": 4, "source_deep_url": "" }, "vision": { "text": "To provide world class outcomes for the customer through a safe, reliable and sustainable road transport system. [AR p.13]", "source_url": "", "source_page": 13, "source_deep_url": "" }, "strategic_priorities": [ { "title": "Movement", "description": "Movement", "source_url": "", "source_page": 13, "source_deep_url": "" }, { "title": "Safety", "description": "Safety", "source_url": "", "source_page": 13, "source_deep_url": "" }, { "title": "Sustainability", "description": "Sustainability", "source_url": "", "source_page": 13, "source_deep_url": "" }, { "title": "Customers", "description": "Customers", "source_url": "", "source_page": 13, "source_deep_url": "" }, { "title": "Capability", "description": "Capability", "source_url": "", "source_page": 13, "source_deep_url": "" } ], "values": [ { "name": "roads matter", "description": "", "source_url": "", "source_page": null }, { "name": "embracing challenge", "description": "", "source_url": "", "source_page": null }, { "name": "excellence in customer service", "description": "", "source_url": "", "source_page": null }, { "name": "working together", "description": "", "source_url": "", "source_page": null }, { "name": "professionalism", "description": "", "source_url": "", "source_page": null }, { "name": "family", "description": "", "source_url": "", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Road Safety", "description": "Provide improved safety outcomes for all users of the transport network.", "activities": [ "Installation of audible edge lines and shoulder sealing.", "Delivery of safety works." ], "source_url": "", "source_page": 15, "source_deep_url": "" }, { "name": "Outcome 2: Community Access", "description": "Improve personal mobility and access needs on the road network.", "activities": [ "Upgrade works on remote access roads.", "Improve pedestrian and cycling facilities." ], "source_url": "", "source_page": 17, "source_deep_url": "" }, { "name": "Outcome 3: State Development", "description": "Expand the road network in accordance with state and Commonwealth governments’ transport and land use strategies to support the state’s economic and regional development.", "activities": [ "Construct and seal of approximately 46 kilometres of Outback Way.", "Upgrade roads for transport of lithium." ], "source_url": "", "source_page": 18, "source_deep_url": "" }, { "name": "Outcome 4: Road Maintenance", "description": "Maintain the existing road and bridge network in a safe and serviceable condition while maximising asset life and minimising whole-of-life costs.", "activities": [ "Delivery of road maintenance.", "Resurfacing program." ], "source_url": "", "source_page": 20, "source_deep_url": "" }, { "name": "Outcome 5: Road Efficiency", "description": "Improve the efficiency, capacity, and utilisation of the existing road network as part of a total transport network.", "activities": [ "Extend Stephenson Avenue from Howe Street to Mitchell Freeway – Cedric Street.", "Replacement of the existing Fremantle Traffic Bridge." ], "source_url": "", "source_page": 23, "source_deep_url": "" }, { "name": "Outcome 6: Road Management", "description": "Optimise real-time traffic management of the network, provide traveller information, improve asset management planning, and support service delivery.", "activities": [ "Upgrade works involving realignment, widening, road safety support, bridge works, passing lanes, intersection improvements, rest areas and improvements to drainage.", "Construct and seal 17 kilometres at two priority locations." ], "source_url": "", "source_page": 24, "source_deep_url": "" } ], "performance_measures": [ { "code": "CCE01", "measure": "Fuel Consumed", "target": "83,000 kl", "latest_result": "83,000 kl", "status": "Achieved", "target_source_url": "", "target_source_page": 99, "result_source_url": "https://www.mainroads.wa.gov.au/490d5d/globalassets/about-us/our-organisation/main-roads-annual-report-2025-interactive-version.pdf", "result_source_page": 99 }, { "code": "CO2", "measure": "Annual Emissions due to Congestion", "target": "192,000 tonnes per year", "latest_result": "169,000 tonnes per year", "status": "Partially achieved", "target_source_url": "", "target_source_page": 99, "result_source_url": "https://www.mainroads.wa.gov.au/490d5d/globalassets/about-us/our-organisation/main-roads-annual-report-2025-interactive-version.pdf", "result_source_page": 99 }, { "code": "GHG", "measure": "Greenhouse Gas Emissions", "target": "3,601,000 tonnes CO2", "latest_result": "3,471,000 tonnes CO2", "status": "Partially achieved", "target_source_url": "", "target_source_page": 99, "result_source_url": "https://www.mainroads.wa.gov.au/490d5d/globalassets/about-us/our-organisation/main-roads-annual-report-2025-interactive-version.pdf", "result_source_page": 99 } ], "document_alignment_terms": { "must_support": [ "Our role is planning, building, maintaining and operating WA’s road network – one of the largest geographically spread road networks in the world. We deliver a range of services, p", "To provide world class outcomes for the customer through a safe, reliable and sustainable road transport system. [AR p.13]", "Movement", "Safety", "Sustainability", "Customers", "Capability" ], "watch_terms": [ "Fuel Consumed", "Annual Emissions due to Congestion", "Greenhouse Gas Emissions" ], "avoid_claiming_without_evidence": [] }, "review_note": "" }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": "To provide world class outcomes for the customer through a safe, reliable and sustainable road transport system. [AR p.13]", "vision_source_page": 13, "purposes": "Our role is planning, building, maintaining and operating WA’s road network – one of the largest geographically spread road networks in the world. We deliver a range of services, projects and network improvements to connect people, communities and businesses – getting people and goods where they need to be. [AR p.4]", "purposes_source_page": 4, "how_we_deliver": "We work closely with our Transport Portfolio partners, local government, businesses and the community to provide a well-connected, safe and sustainable integrated transport network. [AR p.4]", "how_we_deliver_source_page": 4, "government_priorities": [ { "text": "Movement", "source_page": 13 }, { "text": "Safety", "source_page": 13 }, { "text": "Sustainability", "source_page": 13 }, { "text": "Customers", "source_page": 13 }, { "text": "Capability", "source_page": 13 } ], "outcomes": [ { "name": "Outcome 1: Road Safety", "description": "Provide improved safety outcomes for all users of the transport network.", "key_activities": [ "Installation of audible edge lines and shoulder sealing.", "Delivery of safety works." ], "source_page": 15 }, { "name": "Outcome 2: Community Access", "description": "Improve personal mobility and access needs on the road network.", "key_activities": [ "Upgrade works on remote access roads.", "Improve pedestrian and cycling facilities." ], "source_page": 17 }, { "name": "Outcome 3: State Development", "description": "Expand the road network in accordance with state and Commonwealth governments’ transport and land use strategies to support the state’s economic and regional development.", "key_activities": [ "Construct and seal of approximately 46 kilometres of Outback Way.", "Upgrade roads for transport of lithium." ], "source_page": 18 }, { "name": "Outcome 4: Road Maintenance", "description": "Maintain the existing road and bridge network in a safe and serviceable condition while maximising asset life and minimising whole-of-life costs.", "key_activities": [ "Delivery of road maintenance.", "Resurfacing program." ], "source_page": 20 }, { "name": "Outcome 5: Road Efficiency", "description": "Improve the efficiency, capacity, and utilisation of the existing road network as part of a total transport network.", "key_activities": [ "Extend Stephenson Avenue from Howe Street to Mitchell Freeway – Cedric Street.", "Replacement of the existing Fremantle Traffic Bridge." ], "source_page": 23 }, { "name": "Outcome 6: Road Management", "description": "Optimise real-time traffic management of the network, provide traveller information, improve asset management planning, and support service delivery.", "key_activities": [ "Upgrade works involving realignment, widening, road safety support, bridge works, passing lanes, intersection improvements, rest areas and improvements to drainage.", "Construct and seal 17 kilometres at two priority locations." ], "source_page": 24 } ], "values": [ "roads matter", "embracing challenge", "excellence in customer service", "working together", "professionalism", "family" ], "values_framework_name": "null", "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Fuel Consumed", "target": "83,000 kl", "source_page": 99 }, { "code": "CO2", "measure": "Annual Emissions due to Congestion", "target": "192,000 tonnes per year", "source_page": 99 }, { "code": "GHG", "measure": "Greenhouse Gas Emissions", "target": "3,601,000 tonnes CO2", "source_page": 99 } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Fuel Consumed", "result": "83,000 kl", "status": "Achieved", "source_page": 99 }, { "code": "CO2", "measure": "Annual Emissions due to Congestion", "result": "169,000 tonnes per year", "status": "Partially achieved", "source_page": 99 }, { "code": "GHG", "measure": "Greenhouse Gas Emissions", "result": "3,471,000 tonnes CO2", "status": "Partially achieved", "source_page": 99 } ], "_source_urls": { "annual_report_url": "https://www.mainroads.wa.gov.au/490d5d/globalassets/about-us/our-organisation/main-roads-annual-report-2025-interactive-version.pdf", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "S-WA-018", "entity_name": "Main Roads Western Australia", "folder_name": "Main-Roads-Western-Australia", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "89% 98% 94%\nTARGET 90% TARGET 97% TARGET 94%\nCommunity satisfaction with Network available for use by B-Double - 27.5 Percentage of bridges reaching standard\nMain Roads is within target metre met target and continues to show strong strength criteria met target\nperformance\n*For more detailed information on our Key Performance Indicators and targets see ‘Performance Measures’ on pg 111\n2020 2021 2022\nProgram expenditure $ million 426 438 192\nWorks planned for the next financial year include:\n• Planning and development of emerging priorities • Development of the LiDAR solution - involving\nas part of Transforming Perth’s Freeways a 3D portal for road network asset inspection,\nStrategic Program feature extraction and 3D viewing\n• Finalise the development of a new Intelligent • Develop online learning modules for Industry i.e.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "annual-reports/2022.pdf (https://www.mainroads.wa.gov.au/4a77ff/globalassets/about-us/our-organisation/annual-report-2022.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-WA-018", "entity_name": "Main Roads Western Australia", "folder_name": "Main-Roads-Western-Australia", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "89% 98% 94%\nTARGET 90% TARGET 97% TARGET 94%\nCommunity satisfaction with Network available for use by B-Double - 27.5 Percentage of bridges reaching standard\nMain Roads is within target metre met target and continues to show strong strength criteria met target\nperformance\n*For more detailed information on our Key Performance Indicators and targets see ‘Performance Measures’ on pg 111\n2020 2021 2022\nProgram expenditure $ million 426 438 192\nWorks planned for the next financial year include:\n• Planning and development of emerging priorities • Development of the LiDAR solution - involving\nas part of Transforming Perth’s Freeways a 3D portal for road network asset inspection,\nStrategic Program feature extraction and 3D viewing\n• Finalise the development of a new Intelligent • Develop online learning modules for Industry i.e.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "annual-reports/2022.pdf (https://www.mainroads.wa.gov.au/4a77ff/globalassets/about-us/our-organisation/annual-report-2022.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-WA-018", "entity_name": "Main Roads Western Australia", "folder_name": "Main-Roads-Western-Australia", "category": "Procurement & Delivery", "scale": "small", "title": "Procurement lessons library for repeat purchases", "idea": "Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.", "quote": "[Page 100]\nGovernance & Risk 100\n11.0\nRISK THEME MATERIAL ASPECTS KEY RESOURCES\nProject delivery • Road Safety\nASSETS\n• Time delay and cost pressures due to supply chain • Congestion and Freight Productivity\nconstraints • Regional Presence and Development\n• Inability of industry to deliver the project and • Value for Money FINANCIAL CAPITAL\ndelivery program in a competitive manner\n• Legal Compliance\n• Increasing exposure to contractor and sub-\ncontractor failure • Procurement Practices NETWORK PERFORMANCE\n• Failure to deliver effective network management • Supplier Social Assessment\nand performance during project delivery, in an • Compliance with Environmental Legislation\nOUR PEOPLE\nimproving economy and to customer expectations\nNATURAL RESOURCES\nInformation technology • Congestion and Freight Productivity\nASSETS", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "annual-reports/2023.pdf (https://www.mainroads.wa.gov.au/4a7687/globalassets/about-us/our-organisation/mrwa-annual-report-2023.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-WA-018", "entity_name": "Main Roads Western Australia", "folder_name": "Main-Roads-Western-Australia", "category": "Procurement & Delivery", "scale": "large", "title": "Portfolio delivery office for major investments", "idea": "Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.", "quote": "[Page 100]\nGovernance & Risk 100\n11.0\nRISK THEME MATERIAL ASPECTS KEY RESOURCES\nProject delivery • Road Safety\nASSETS\n• Time delay and cost pressures due to supply chain • Congestion and Freight Productivity\nconstraints • Regional Presence and Development\n• Inability of industry to deliver the project and • Value for Money FINANCIAL CAPITAL\ndelivery program in a competitive manner\n• Legal Compliance\n• Increasing exposure to contractor and sub-\ncontractor failure • Procurement Practices NETWORK PERFORMANCE\n• Failure to deliver effective network management • Supplier Social Assessment\nand performance during project delivery, in an • Compliance with Environmental Legislation\nOUR PEOPLE\nimproving economy and to customer expectations\nNATURAL RESOURCES\nInformation technology • Congestion and Freight Productivity\nASSETS", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "annual-reports/2023.pdf (https://www.mainroads.wa.gov.au/4a7687/globalassets/about-us/our-organisation/mrwa-annual-report-2023.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-WA-018", "entity_name": "Main Roads Western Australia", "folder_name": "Main-Roads-Western-Australia", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "Audit recommendations\n• Monitors performance\nagainst the Annual Audit Plan\nFocus areas for the Management Review and Audit Committee during the past year included:\n• Approve the Main Roads Annual Internal • Monitor outstanding and overdue audit\nAudit Plan for 2022-23 recommendations quarterly\n• Consider the findings and recommendations • Review strategic, operational and fraud and\nfrom 35 internal audits corruption risks and monitor the status of\naction plans to mitigate risks\n• Discuss and approve audit progress reports\nquarterly\n• Monitor and approve close out of audit\nrecommendations quarterly\nMain Roads | Annual Report 2023", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2023.pdf (https://www.mainroads.wa.gov.au/4a7687/globalassets/about-us/our-organisation/mrwa-annual-report-2023.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-WA-018", "entity_name": "Main Roads Western Australia", "folder_name": "Main-Roads-Western-Australia", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "Audit recommendations\n• Monitors performance\nagainst the Annual Audit Plan\nFocus areas for the Management Review and Audit Committee during the past year included:\n• Approve the Main Roads Annual Internal • Monitor outstanding and overdue audit\nAudit Plan for 2022-23 recommendations quarterly\n• Consider the findings and recommendations • Review strategic, operational and fraud and\nfrom 35 internal audits corruption risks and monitor the status of\naction plans to mitigate risks\n• Discuss and approve audit progress reports\nquarterly\n• Monitor and approve close out of audit\nrecommendations quarterly\nMain Roads | Annual Report 2023", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2023.pdf (https://www.mainroads.wa.gov.au/4a7687/globalassets/about-us/our-organisation/mrwa-annual-report-2023.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-WA-018", "entity_name": "Main Roads Western Australia", "folder_name": "Main-Roads-Western-Australia", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "Further\ninformation on each of the services, the projects delivered, our performance and achievements are included\nin the Operational Performance section.\n$ million\n2021 2022 2023\nExpenditure by Service\nRoad Safety 435 372 356\nRoad Management 191 192 217\n$3.0B 15% 12%\n7%\nRoad Efficiency 589 900 1,138\nROAD SAFETY\nCommunity Access 110 159 230\nROAD MANAGEMENT 20% 38%\nROAD EFFICIENCY Road Maintenance 438 486 601\nCOMMUNITY ACCESS\n8% State Development 416 483 471\nROAD MAINTENANCE\nTotal expenditure 2,179 2,592 3,013\nSTATE DEVELOPMENT\nExpenditure by Type\nCapital works represent our largest expenditure followed by supplies and services.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2023.pdf (https://www.mainroads.wa.gov.au/4a7687/globalassets/about-us/our-organisation/mrwa-annual-report-2023.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-WA-018", "entity_name": "Main Roads Western Australia", "folder_name": "Main-Roads-Western-Australia", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "Further\ninformation on each of the services, the projects delivered, our performance and achievements are included\nin the Operational Performance section.\n$ million\n2021 2022 2023\nExpenditure by Service\nRoad Safety 435 372 356\nRoad Management 191 192 217\n$3.0B 15% 12%\n7%\nRoad Efficiency 589 900 1,138\nROAD SAFETY\nCommunity Access 110 159 230\nROAD MANAGEMENT 20% 38%\nROAD EFFICIENCY Road Maintenance 438 486 601\nCOMMUNITY ACCESS\n8% State Development 416 483 471\nROAD MAINTENANCE\nTotal expenditure 2,179 2,592 3,013\nSTATE DEVELOPMENT\nExpenditure by Type\nCapital works represent our largest expenditure followed by supplies and services.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2023.pdf (https://www.mainroads.wa.gov.au/4a7687/globalassets/about-us/our-organisation/mrwa-annual-report-2023.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-WA-018", "entity_name": "Main Roads Western Australia", "folder_name": "Main-Roads-Western-Australia", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "89% -33% 98%\nTARGET 90% TARGET 5% INCREASE TARGET 80 %\nCommunity satisfaction with We experienced a decrease in the The target for resolving enquires at\nMain Roads is within target with a number of customer subscriptions to first point of contact with our customer\nslight decrease from last year our project updates as several large information centre was achieved\nprojects were completed\nProjects and activities planned for next financial year include:\n• Facilitate meaningful, early and frequent • Refine our approach to customer insights and\nparticipation in our projects by enhancing online analytics to ensure we are working towards better\nengagement and survey tools outcomes for the community.\n• Further improve digital experiences through\ndelivery of an online application portal and\npersonalisation options", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "annual-reports/2022.pdf (https://www.mainroads.wa.gov.au/4a77ff/globalassets/about-us/our-organisation/annual-report-2022.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-WA-018", "entity_name": "Main Roads Western Australia", "folder_name": "Main-Roads-Western-Australia", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "89% -33% 98%\nTARGET 90% TARGET 5% INCREASE TARGET 80 %\nCommunity satisfaction with We experienced a decrease in the The target for resolving enquires at\nMain Roads is within target with a number of customer subscriptions to first point of contact with our customer\nslight decrease from last year our project updates as several large information centre was achieved\nprojects were completed\nProjects and activities planned for next financial year include:\n• Facilitate meaningful, early and frequent • Refine our approach to customer insights and\nparticipation in our projects by enhancing online analytics to ensure we are working towards better\nengagement and survey tools outcomes for the community.\n• Further improve digital experiences through\ndelivery of an online application portal and\npersonalisation options", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", 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