{ "entity_id": "S-WA-030", "folder": "Lotterywest", "name": "Lotterywest", "type": "Statutory Authority", "jurisdiction": "WA", "portfolio": "", "website": "https://www.lotterywest.wa.gov.au/", "data_status": "rich", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": true, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 9, "n_kpi_targets": 1, "n_kpi_results": 1, "n_outcomes": 2, "verified_own_data": true }, "strategy_profile": { "status": "published", "confidence": "high", "summary": "To operate a responsible and sustainable lottery that leaves an enduring positive impact for WA. [CP p.14]", "official_site_url": "https://www.lotterywest.wa.gov.au/", "source_documents": [ { "type": "annual_report", "title": "Annual Report 2025", "url": "https://cdn.sanity.io/files/cabqvweh/production/c8d2a091959962e34a9dafd0436bd34bdf41b88e.pdf", "period": "2025", "confidence": "high" }, { "type": "annual_report", "title": "Annual Report 2024", "url": "https://cdn.sanity.io/files/cabqvweh/production/9991a1a8142e1c03ddedc67287e65ddf08753ab7.pdf", "period": "2024", "confidence": "high" }, { "type": "annual_report", "title": "Annual Report 2023", "url": "https://cdn.sanity.io/files/cabqvweh/production/3e379b63795fed5d58c365a627c5bd8f83e2c523.pdf", "period": "2023", "confidence": "high" }, { "type": "annual_report", "title": "Annual Report 2022", "url": "https://cdn.sanity.io/files/cabqvweh/production/9a520ed262eb2ca57ab281c1b1fd9ce1d592118e.pdf", "period": "2022", "confidence": "high" }, { "type": "annual_report", "title": "Annual Report 2021", "url": "https://cdn.sanity.io/files/cabqvweh/production/3a6a4fc6a1c10af1c261eb57fe17062e17a42dea.pdf", "period": "2021", "confidence": "high" }, { "type": "strategie", "title": "Reconciliation Action Plan", "url": "https://cdn.sanity.io/files/cabqvweh/production/a4467e012bfbdd13f3f80c47599f6379e2332884.pdf", "period": null, "confidence": "medium" } ], "purpose": { "text": "To operate a responsible and sustainable lottery that leaves an enduring positive impact for WA. [CP p.14]", "source_url": "", "source_page": 14, "source_deep_url": "" }, "vision": { "text": "A hopeful, healthy, connected and sustainable community life for all Western Australians. [CP p.14]", "source_url": "", "source_page": 14, "source_deep_url": "" }, "strategic_priorities": [ { "title": "Deliver value for communities", "description": "Deliver value for communities", "source_url": "", "source_page": 14, "source_deep_url": "" }, { "title": "Responsibly deliver value for players", "description": "Responsibly deliver value for players", "source_url": "", "source_page": 14, "source_deep_url": "" }, { "title": "Strengthen our organisational capability", "description": "Strengthen our organisational capability", "source_url": "", "source_page": 14, "source_deep_url": "" }, { "title": "Proactively steward our licence to operate", "description": "Proactively steward our licence to operate", "source_url": "", "source_page": 14, "source_deep_url": "" } ], "values": [ { "name": "Prevent harm", "description": "", "source_url": "", "source_page": null }, { "name": "Be curious", "description": "", "source_url": "", "source_page": null }, { "name": "Act ethically and with integrity", "description": "", "source_url": "", "source_page": null }, { "name": "Take initiative", "description": "", "source_url": "", "source_page": null }, { "name": "Make evidence-based decisions", "description": "", "source_url": "", "source_page": null }, { "name": "Share information", "description": "", "source_url": "", "source_page": null }, { "name": "Own the outcome", "description": "", "source_url": "", "source_page": null }, { "name": "Help others to develop and grow", "description": "", "source_url": "", "source_page": null }, { "name": "Willingly collaborate", "description": "", "source_url": "", "source_page": null }, { "name": "Be bold", "description": "", "source_url": "", "source_page": null }, { "name": "Actively listen", "description": "", "source_url": "", "source_page": null }, { "name": "Maximise positive impact", "description": "", "source_url": "", "source_page": null }, { "name": "Be inclusive", "description": "", "source_url": "", "source_page": null }, { "name": "Embrace change", "description": "", "source_url": "", "source_page": null }, { "name": "Respect others", "description": "", "source_url": "", "source_page": null }, { "name": "Deliver on promises", "description": "", "source_url": "", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Community Investment", "description": "To enhance the quality of life and wellbeing for all Western Australians.", "activities": [ "Grants payments", "Sales per adult", "Total allocation to beneficiaries per capita", "Lottery operations expenses as a percentage of sales", "Grants operations expenses as a percentage of discretionary grants" ], "source_url": "", "source_page": 16, "source_deep_url": "" }, { "name": "Outcome 2: Player Safety", "description": "To continually enhance player safety practices, reinforcing our integrity and safeguarding the social licence that allows us to operate a trusted and enduring lottery.", "activities": [ "Player safety training", "Gaming System Replacement (GSR) project", "Cross-sector collaboration with Healthway" ], "source_url": "", "source_page": 16, "source_deep_url": "" } ], "performance_measures": [ { "code": "CCE01", "measure": "Clear the Air campaign", "target": "Help young people quit vaping by providing practical tools and support", "latest_result": "Target met", "status": "Achieved", "target_source_url": "", "target_source_page": 16, "result_source_url": "https://cdn.sanity.io/files/cabqvweh/production/c8d2a091959962e34a9dafd0436bd34bdf41b88e.pdf", "result_source_page": 16 } ], "document_alignment_terms": { "must_support": [ "To operate a responsible and sustainable lottery that leaves an enduring positive impact for WA. [CP p.14]", "A hopeful, healthy, connected and sustainable community life for all Western Australians. [CP p.14]", "Deliver value for communities", "Responsibly deliver value for players", "Strengthen our organisational capability", "Proactively steward our licence to operate" ], "watch_terms": [ "Clear the Air campaign" ], "avoid_claiming_without_evidence": [] }, "review_note": "" }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": "A hopeful, healthy, connected and sustainable community life for all Western Australians. [CP p.14]", "vision_source_page": 14, "purposes": "To operate a responsible and sustainable lottery that leaves an enduring positive impact for WA. [CP p.14]", "purposes_source_page": 14, "how_we_deliver": "We are responsibly delivering value for players, focusing on maximising player experience and minimising harm through diversified product and service offerings. [CP p.14]", "how_we_deliver_source_page": 14, "government_priorities": [ { "text": "Deliver value for communities", "source_page": 14 }, { "text": "Responsibly deliver value for players", "source_page": 14 }, { "text": "Strengthen our organisational capability", "source_page": 14 }, { "text": "Proactively steward our licence to operate", "source_page": 14 } ], "outcomes": [ { "name": "Outcome 1: Community Investment", "description": "To enhance the quality of life and wellbeing for all Western Australians.", "key_activities": [ "Grants payments", "Sales per adult", "Total allocation to beneficiaries per capita", "Lottery operations expenses as a percentage of sales", "Grants operations expenses as a percentage of discretionary grants" ], "source_page": 16 }, { "name": "Outcome 2: Player Safety", "description": "To continually enhance player safety practices, reinforcing our integrity and safeguarding the social licence that allows us to operate a trusted and enduring lottery.", "key_activities": [ "Player safety training", "Gaming System Replacement (GSR) project", "Cross-sector collaboration with Healthway" ], "source_page": 16 } ], "values": [ "Prevent harm", "Be curious", "Act ethically and with integrity", "Take initiative", "Make evidence-based decisions", "Share information", "Own the outcome", "Help others to develop and grow", "Willingly collaborate", "Be bold", "Actively listen", "Maximise positive impact", "Be inclusive", "Embrace change", "Respect others", "Deliver on promises" ], "values_framework_name": "APS Values", "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Clear the Air campaign", "target": "Help young people quit vaping by providing practical tools and support", "source_page": 16 } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Clear the Air campaign", "result": "Target met", "status": "Achieved", "source_page": 16 } ], "_source_urls": { "annual_report_url": "https://cdn.sanity.io/files/cabqvweh/production/c8d2a091959962e34a9dafd0436bd34bdf41b88e.pdf", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "S-WA-030", "entity_name": "Lotterywest", "folder_name": "Lotterywest", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "Jim McGinty AM\nBrianna Peake\nRubini Ventouras\nChief Executive Officer\nColin Smith\nOffice of the CEO Media and Communications\nGaming System Review (GSR) Better Business program\nGrants and Community Technology Services Health Promotion\nCorporate Services Lotteries\nDevelopment Chief Information Officer (Healthway)\nGeneral Manager / CFO Acting General Manager\nGeneral Manager Caroline Acting Executive Director\nJeremy Hubble Glenn Jamieson\nLorna Pritchard Niewiarowski-Fish Joanne Graham-Smith\nBusiness Services Grants and Retail Experience Strategy and Healthy Partnerships\nAdministration Support Enablement\nFinance Services Customer Experience Healthy Communities\nGrants and Community Digital Delivery\nLegal Services Healthy Research\nDevelopment Commercial Operations\nService Operations\nPeople and Culture\nStrategic Initiatives Enabling Services\nService Delivery\nCorporate Planning and Partnerships", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2024.pdf (https://cdn.sanity.io/files/cabqvweh/production/9991a1a8142e1c03ddedc67287e65ddf08753ab7.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-WA-030", "entity_name": "Lotterywest", "folder_name": "Lotterywest", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "Jim McGinty AM\nBrianna Peake\nRubini Ventouras\nChief Executive Officer\nColin Smith\nOffice of the CEO Media and Communications\nGaming System Review (GSR) Better Business program\nGrants and Community Technology Services Health Promotion\nCorporate Services Lotteries\nDevelopment Chief Information Officer (Healthway)\nGeneral Manager / CFO Acting General Manager\nGeneral Manager Caroline Acting Executive Director\nJeremy Hubble Glenn Jamieson\nLorna Pritchard Niewiarowski-Fish Joanne Graham-Smith\nBusiness Services Grants and Retail Experience Strategy and Healthy Partnerships\nAdministration Support Enablement\nFinance Services Customer Experience Healthy Communities\nGrants and Community Digital Delivery\nLegal Services Healthy Research\nDevelopment Commercial Operations\nService Operations\nPeople and Culture\nStrategic Initiatives Enabling Services\nService Delivery\nCorporate Planning and Partnerships", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2024.pdf (https://cdn.sanity.io/files/cabqvweh/production/9991a1a8142e1c03ddedc67287e65ddf08753ab7.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-WA-030", "entity_name": "Lotterywest", "folder_name": "Lotterywest", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "RISKS AND CONTINGENCIES Overall risk management\nLotterywest’s overall risk management programme seeks to maximise the\nThis note sets out the key Lotterywest risk management policies and\nreturns derived for the level of risk to which Lotterywest is exposed and seeks\nmeasurement techniques\b\nto minimise potential adverse effects on Lotterywest’s financial performance\b\nNotes\nLotterywest uses different methods to measure and manage the various types\nFinancial risk management 8\b1 of risk to which it is exposed; these methods are explained below\b\nContingent assets and liabilities 8\b2\n(a) Summary of risks and risk management\n8.1 Financial risk management Market risk\nMarket risk is the risk that changes in the market prices will affect Lotterywest’s\nFinancial risk factors, objectives, and policies\nresult or the value of its financial assets and liabilities\b The key market risks", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2023.pdf (https://cdn.sanity.io/files/cabqvweh/production/3e379b63795fed5d58c365a627c5bd8f83e2c523.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-WA-030", "entity_name": "Lotterywest", "folder_name": "Lotterywest", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "RISKS AND CONTINGENCIES Overall risk management\nLotterywest’s overall risk management programme seeks to maximise the\nThis note sets out the key Lotterywest risk management policies and\nreturns derived for the level of risk to which Lotterywest is exposed and seeks\nmeasurement techniques\b\nto minimise potential adverse effects on Lotterywest’s financial performance\b\nNotes\nLotterywest uses different methods to measure and manage the various types\nFinancial risk management 8\b1 of risk to which it is exposed; these methods are explained below\b\nContingent assets and liabilities 8\b2\n(a) Summary of risks and risk management\n8.1 Financial risk management Market risk\nMarket risk is the risk that changes in the market prices will affect Lotterywest’s\nFinancial risk factors, objectives, and policies\nresult or the value of its financial assets and liabilities\b The key market risks", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2023.pdf (https://cdn.sanity.io/files/cabqvweh/production/3e379b63795fed5d58c365a627c5bd8f83e2c523.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-WA-030", "entity_name": "Lotterywest", "folder_name": "Lotterywest", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "[Page 10]\nFramework\nStrategic\nOur purpose\nOur vision\nOur key measures\nTo enhance the quality of life and\nBuilding a better\nFor full KPI details see pages 69 and 70\nwellbeing for all Western Australians\nWestern Australia\nthrough the funding and support we\ntogether\b provide to our grant customers and\nTotal allocation\nby running our lottery business with Actual $125.32\nto beneficiaries\nexcellence and integrity\b\nper capita Target $105.43\nTotal allocation to\nOur values Actual 28.74%\nbeneficiaries as a\n% of sales Target 29.25%\nCustomer focused: We align our business culture to the ever-evolving\nneeds and requirements of the people and organisations we work with\b We\noffer products, services and solutions to provide the best possible customer Grants operations Actual 11.75%\nexperience\b expenses as a % of\ndirect grants approved Target 15.41%", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "annual-reports/2023.pdf (https://cdn.sanity.io/files/cabqvweh/production/3e379b63795fed5d58c365a627c5bd8f83e2c523.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-WA-030", "entity_name": "Lotterywest", "folder_name": "Lotterywest", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "[Page 10]\nFramework\nStrategic\nOur purpose\nOur vision\nOur key measures\nTo enhance the quality of life and\nBuilding a better\nFor full KPI details see pages 69 and 70\nwellbeing for all Western Australians\nWestern Australia\nthrough the funding and support we\ntogether\b provide to our grant customers and\nTotal allocation\nby running our lottery business with Actual $125.32\nto beneficiaries\nexcellence and integrity\b\nper capita Target $105.43\nTotal allocation to\nOur values Actual 28.74%\nbeneficiaries as a\n% of sales Target 29.25%\nCustomer focused: We align our business culture to the ever-evolving\nneeds and requirements of the people and organisations we work with\b We\noffer products, services and solutions to provide the best possible customer Grants operations Actual 11.75%\nexperience\b expenses as a % of\ndirect grants approved Target 15.41%", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "annual-reports/2023.pdf (https://cdn.sanity.io/files/cabqvweh/production/3e379b63795fed5d58c365a627c5bd8f83e2c523.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-WA-030", "entity_name": "Lotterywest", "folder_name": "Lotterywest", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "[Page 48]\nInclusive Connected Protected Smart Active\nthriving cultural sustainable innovative healthy\ncommunity experiences ecosystems society people\nSupporting the diversity Bringing people together Supporting our community Assisting our community to\nOptimising our\nof Western Australians through the arts, to sustain and enhance be more active and support\ncommunity’s talent\nto actively engage in heritage and cultural our unique species and initiatives which promote\nand capability.\ncommunity life. activities. environments. healthy lives.\n• More people have a stronger • Our community is • Our community is • Western Australia is a • More Western Australians\nsense of belonging in their connected through arts connected with, and cares leader in new thinking live healthy lifestyles\ncommunity and cultural activities for, our natural heritage and innovation • More Western Australians", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "annual-reports/2022.pdf (https://cdn.sanity.io/files/cabqvweh/production/9a520ed262eb2ca57ab281c1b1fd9ce1d592118e.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-WA-030", "entity_name": "Lotterywest", "folder_name": "Lotterywest", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "[Page 48]\nInclusive Connected Protected Smart Active\nthriving cultural sustainable innovative healthy\ncommunity experiences ecosystems society people\nSupporting the diversity Bringing people together Supporting our community Assisting our community to\nOptimising our\nof Western Australians through the arts, to sustain and enhance be more active and support\ncommunity’s talent\nto actively engage in heritage and cultural our unique species and initiatives which promote\nand capability.\ncommunity life. activities. environments. healthy lives.\n• More people have a stronger • Our community is • Our community is • Western Australia is a • More Western Australians\nsense of belonging in their connected through arts connected with, and cares leader in new thinking live healthy lifestyles\ncommunity and cultural activities for, our natural heritage and innovation • More Western Australians", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "annual-reports/2022.pdf (https://cdn.sanity.io/files/cabqvweh/production/9a520ed262eb2ca57ab281c1b1fd9ce1d592118e.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-WA-030", "entity_name": "Lotterywest", "folder_name": "Lotterywest", "category": "Procurement & Delivery", "scale": "small", "title": "Procurement lessons library for repeat purchases", "idea": "Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.", "quote": "[pages 13,14,15,16]\nnitoring Technology Services\nPartnerships\nStrategy and Enablement\nFinance Services Grants Development and Lottery Operations and\nProjects\nPartnerships Support Technology Services\nLegal Services\nPolicy and Research\nDigital Delivery\nGrants Quality Assurance Marketing and Sales\nPeople and Culture\nTechnology Services\nCommunity Impact and Lottery Planning and\nPlanning Service Operations\nAnalysis Delivery\nHealthway is the primary entity\nRisk and Audit Technology Services responsible for delivering our shared\nHealth Promotion\nService Delivery commitment to Health Promotion.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "annual-reports/2022.pdf (https://cdn.sanity.io/files/cabqvweh/production/9a520ed262eb2ca57ab281c1b1fd9ce1d592118e.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-WA-030", "entity_name": "Lotterywest", "folder_name": "Lotterywest", "category": "Procurement & Delivery", "scale": "large", "title": "Portfolio delivery office for major investments", "idea": "Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.", "quote": "[pages 13,14,15,16]\nnitoring Technology Services\nPartnerships\nStrategy and Enablement\nFinance Services Grants Development and Lottery Operations and\nProjects\nPartnerships Support Technology Services\nLegal Services\nPolicy and Research\nDigital Delivery\nGrants Quality Assurance Marketing and Sales\nPeople and Culture\nTechnology Services\nCommunity Impact and Lottery Planning and\nPlanning Service Operations\nAnalysis Delivery\nHealthway is the primary entity\nRisk and Audit Technology Services responsible for delivering our shared\nHealth Promotion\nService Delivery commitment to Health Promotion.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "annual-reports/2022.pdf (https://cdn.sanity.io/files/cabqvweh/production/9a520ed262eb2ca57ab281c1b1fd9ce1d592118e.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-WA-030", "entity_name": "Lotterywest", "folder_name": "Lotterywest", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "RISKS AND CONTINGENCIES Overall risk management\nLotterywest’s overall risk management programme seeks to maximise the\nThis note sets out the key Lotterywest risk management policies and\nreturns derived for the level of risk to which Lotterywest is exposed and seeks\nmeasurement techniques\b\nto minimise potential adverse effects on Lotterywest’s financial performance\b\nNotes\nLotterywest uses different methods to measure and manage the various types\nFinancial risk management 8\b1 of risk to which it is exposed; these methods are explained below\b\nContingent assets and liabilities 8\b2\n(a) Summary of risks and risk management\n8.1 Financial risk management Market risk\nMarket risk is the risk that changes in the market prices will affect Lotterywest’s\nFinancial risk factors, objectives, and policies\nresult or the value of its financial assets and liabilities\b The key market risks", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "annual-reports/2023.pdf (https://cdn.sanity.io/files/cabqvweh/production/3e379b63795fed5d58c365a627c5bd8f83e2c523.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-WA-030", "entity_name": "Lotterywest", "folder_name": "Lotterywest", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "RISKS AND CONTINGENCIES Overall risk management\nLotterywest’s overall risk management programme seeks to maximise the\nThis note sets out the key Lotterywest risk management policies and\nreturns derived for the level of risk to which Lotterywest is exposed and seeks\nmeasurement techniques\b\nto minimise potential adverse effects on Lotterywest’s financial performance\b\nNotes\nLotterywest uses different methods to measure and manage the various types\nFinancial risk management 8\b1 of risk to which it is exposed; these methods are explained below\b\nContingent assets and liabilities 8\b2\n(a) Summary of risks and risk management\n8.1 Financial risk management Market risk\nMarket risk is the risk that changes in the market prices will affect Lotterywest’s\nFinancial risk factors, objectives, and policies\nresult or the value of its financial assets and liabilities\b The key market risks", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "annual-reports/2023.pdf (https://cdn.sanity.io/files/cabqvweh/production/3e379b63795fed5d58c365a627c5bd8f83e2c523.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] } ], "legislation_administered": [], "artifacts": [ { "category": "annual-reports", "year": "2025", "url": "https://cdn.sanity.io/files/cabqvweh/production/c8d2a091959962e34a9dafd0436bd34bdf41b88e.pdf", "file": "annual-reports/2025.pdf", "bytes": 55069956, "link_text": "Annual Report 2025" }, { "category": "annual-reports", "year": "2024", "url": 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