{
  "entity_id": "S-WA-052",
  "folder": "Landgate",
  "name": "Landgate",
  "type": "Statutory Authority",
  "jurisdiction": "WA",
  "portfolio": "Lands",
  "website": "https://www.landgate.wa.gov.au/",
  "data_status": "rich",
  "completeness": {
    "has_strategy_brief": true,
    "has_strategy_structured": true,
    "has_vision": false,
    "has_kpi_targets": true,
    "has_kpi_results": false,
    "has_strategy_overview": true,
    "has_legislation_text": true,
    "has_legislation_structured": false,
    "has_global_initiatives_text": false,
    "has_global_initiatives_structured": false,
    "n_global_initiatives": 0,
    "has_ideas": true,
    "has_artifacts": true,
    "n_ideas": 12,
    "n_legislation": 0,
    "n_artifacts": 11,
    "n_kpi_targets": 15,
    "n_kpi_results": 0,
    "n_outcomes": 4,
    "verified_own_data": true
  },
  "strategy_profile": {
    "status": "published",
    "confidence": "high",
    "summary": "We make it easy to do business with us. Landgate supports the sustainable economic, social and environmental management and development of land in Western Australia by securing land interests, valuing land and property, and providing and promoting the use of location information and services. [AR p.2]",
    "official_site_url": "https://www.landgate.wa.gov.au/",
    "source_documents": [
      {
        "type": "annual_report",
        "title": "View document",
        "url": "https://www.landgate.wa.gov.au/siteassets/documents/about-us/strategic-plans-and-annual-reports/landgate-sci-2025-2026.pdf",
        "period": "2025-26",
        "confidence": "high"
      },
      {
        "type": "annual_report",
        "title": "View document",
        "url": "https://www.landgate.wa.gov.au/siteassets/documents/about-us/strategic-plans-and-annual-reports/landgate-sdp-2025-2030.pdf",
        "period": "2025",
        "confidence": "high"
      },
      {
        "type": "annual_report",
        "title": "View document",
        "url": "https://www.landgate.wa.gov.au/siteassets/documents/about-us/strategic-plans-and-annual-reports/landgate-daip-2024-28.pdf",
        "period": "2024",
        "confidence": "high"
      },
      {
        "type": "annual_report",
        "title": "View document",
        "url": "https://www.landgate.wa.gov.au/siteassets/documents/about-us/strategic-plans-and-annual-reports/landgate-annual-report-2023-24-.pdf",
        "period": "2023-24",
        "confidence": "high"
      },
      {
        "type": "annual_report",
        "title": "View document",
        "url": "https://www.landgate.wa.gov.au/siteassets/documents/about-us/strategic-plans-and-annual-reports/landgate-workforce-and-diversity-plan-2023-26---final.pdf",
        "period": "2023",
        "confidence": "high"
      },
      {
        "type": "strategie",
        "title": "Phase One Discussion Paper",
        "url": "https://www.landgate.wa.gov.au/siteassets/documents/strata-and-community-titles/strata-titles/strata-law-and-reform/five-year-sta-review-discussion-paper.pdf",
        "period": null,
        "confidence": "medium"
      }
    ],
    "purpose": {
      "text": "We make it easy to do business with us. Landgate supports the sustainable economic, social and environmental management and development of land in Western Australia by securing land interests, valuing land and property, and providing and promoting the use of location information and services. [AR p.2]",
      "source_url": "",
      "source_page": 2,
      "source_deep_url": ""
    },
    "vision": null,
    "strategic_priorities": [
      {
        "title": "Contribute to a strong and sustainable economy",
        "description": "Contribute to a strong and sustainable economy",
        "source_url": "",
        "source_page": 2,
        "source_deep_url": ""
      },
      {
        "title": "Meet evolving customer and community needs",
        "description": "Meet evolving customer and community needs",
        "source_url": "",
        "source_page": 2,
        "source_deep_url": ""
      },
      {
        "title": "Drive outcomes in the interest of WA",
        "description": "Drive outcomes in the interest of WA",
        "source_url": "",
        "source_page": 2,
        "source_deep_url": ""
      },
      {
        "title": "Enable our people to thrive",
        "description": "Enable our people to thrive",
        "source_url": "",
        "source_page": 2,
        "source_deep_url": ""
      }
    ],
    "values": [
      {
        "name": "Commit and act",
        "description": "",
        "source_url": "",
        "source_page": null
      },
      {
        "name": "We do what we say we will do.",
        "description": "",
        "source_url": "",
        "source_page": null
      },
      {
        "name": "We take personal responsibility.",
        "description": "",
        "source_url": "",
        "source_page": null
      },
      {
        "name": "Dynamic and engaged",
        "description": "",
        "source_url": "",
        "source_page": null
      },
      {
        "name": "We are passionate, proud and enthusiastic.",
        "description": "",
        "source_url": "",
        "source_page": null
      },
      {
        "name": "Our purpose",
        "description": "",
        "source_url": "",
        "source_page": null
      },
      {
        "name": "We are supportive and respectful.",
        "description": "",
        "source_url": "",
        "source_page": null
      },
      {
        "name": "What we do",
        "description": "",
        "source_url": "",
        "source_page": null
      },
      {
        "name": "We communicate openly.",
        "description": "",
        "source_url": "",
        "source_page": null
      }
    ],
    "outcomes": [
      {
        "name": "Outcome 1: Location Services",
        "description": "Deliver location information and services effectively and efficiently. [AR p.3]",
        "activities": [
          "Deliver location information and services effectively and efficiently.",
          "Complete procurement for Spatial WA technology platforms.",
          "Promote the use of location data and technology to progress improved data capture, sharing and collaboration.",
          "Modernise foundation spatial data and systems.",
          "Collaborate in national forums to progress the harmonisation of location services standards, strategies and data sharing practices.",
          "Progress the implementation of the Earth Observation Strategy."
        ],
        "source_url": "",
        "source_page": 3,
        "source_deep_url": ""
      },
      {
        "name": "Outcome 2: Registration Services",
        "description": "Deliver land titling services accurately and efficiently. [AR p.4]",
        "activities": [
          "Deliver land titling services accurately and efficiently.",
          "Improve land registry processes, in support of conveyancing, through digitalisation.",
          "Improve land registry processes, in support of land development, through digitalisation.",
          "Drive legislative reform towards a fully electronic property market supporting housing supply and affordability.",
          "Collaborate in national forums to progress the harmonisation of land titling services, standards, strategies and practices."
        ],
        "source_url": "",
        "source_page": 4,
        "source_deep_url": ""
      },
      {
        "name": "Outcome 3: Valuation Services",
        "description": "Deliver valuation services effectively and efficiently. [AR p.5]",
        "activities": [
          "Deliver valuation services effectively and efficiently.",
          "Deliver the new valuation system.",
          "Optimise service delivery."
        ],
        "source_url": "",
        "source_page": 5,
        "source_deep_url": ""
      },
      {
        "name": "Outcome 4: Corporate Services",
        "description": "Implement recommendations from the Land Information Authority Act 2006 review. [AR p.6]",
        "activities": [
          "Implement recommendations from the Land Information Authority Act 2006 review.",
          "Review relevant Landgate administered legislation.",
          "Progress towards reconciliation.",
          "Deliver on our diversity and inclusion commitments.",
          "Position our workforce to meet our future needs.",
          "Advance our ICT environment including adopting contemporary cyber security measures.",
          "Further leverage digitalisation to enhance the customer experience.",
          "Progress activities to operationalise Landgate’s Environmental, Social and Governance (ESG)."
        ],
        "source_url": "",
        "source_page": 6,
        "source_deep_url": ""
      }
    ],
    "performance_measures": [
      {
        "code": "N/A",
        "measure": "Land information databases are current and relevant to the Western Australian community",
        "target": "Naming and addressing jobs completed within 10 business days (target 85%).",
        "latest_result": "",
        "status": "",
        "target_source_url": "",
        "target_source_page": 3,
        "result_source_url": "https://www.landgate.wa.gov.au/siteassets/documents/about-us/strategic-plans-and-annual-reports/landgate-sci-2025-2026.pdf",
        "result_source_page": null
      },
      {
        "code": "N/A",
        "measure": "Land information databases are current and relevant to the Western Australian community",
        "target": "Property boundary related jobs completed within the agreed benchmarks (target 95.3%).",
        "latest_result": "",
        "status": "",
        "target_source_url": "",
        "target_source_page": 3,
        "result_source_url": "https://www.landgate.wa.gov.au/siteassets/documents/about-us/strategic-plans-and-annual-reports/landgate-sci-2025-2026.pdf",
        "result_source_page": null
      },
      {
        "code": "N/A",
        "measure": "Land information databases are current and relevant to the Western Australian community",
        "target": "Imagery systems are available to support the State’s mapping, monitoring and predicting of bushfires (target 99.5%).",
        "latest_result": "",
        "status": "",
        "target_source_url": "",
        "target_source_page": 3,
        "result_source_url": "https://www.landgate.wa.gov.au/siteassets/documents/about-us/strategic-plans-and-annual-reports/landgate-sci-2025-2026.pdf",
        "result_source_page": null
      },
      {
        "code": "N/A",
        "measure": "Land information databases are current and relevant to the Western Australian community",
        "target": "Overall satisfaction with the capture of, discovery of and access to government location information (target 88%).",
        "latest_result": "",
        "status": "",
        "target_source_url": "",
        "target_source_page": 3,
        "result_source_url": "https://www.landgate.wa.gov.au/siteassets/documents/about-us/strategic-plans-and-annual-reports/landgate-sci-2025-2026.pdf",
        "result_source_page": null
      },
      {
        "code": "N/A",
        "measure": "Average cost of providing land information and services for the State (per square km)",
        "target": "$20.39",
        "latest_result": "",
        "status": "",
        "target_source_url": "",
        "target_source_page": 3,
        "result_source_url": "https://www.landgate.wa.gov.au/siteassets/documents/about-us/strategic-plans-and-annual-reports/landgate-sci-2025-2026.pdf",
        "result_source_page": null
      },
      {
        "code": "N/A",
        "measure": "Access to the State’s location information: Average cost per dataset",
        "target": "$2,879.73",
        "latest_result": "",
        "status": "",
        "target_source_url": "",
        "target_source_page": 3,
        "result_source_url": "https://www.landgate.wa.gov.au/siteassets/documents/about-us/strategic-plans-and-annual-reports/landgate-sci-2025-2026.pdf",
        "result_source_page": null
      },
      {
        "code": "N/A",
        "measure": "The land titles register is updated and maintained in a timely and accurate manner",
        "target": "Simple and correct documents are registered within two working days of lodgement (target 88%).",
        "latest_result": "",
        "status": "",
        "target_source_url": "",
        "target_source_page": 4,
        "result_source_url": "https://www.landgate.wa.gov.au/siteassets/documents/about-us/strategic-plans-and-annual-reports/landgate-sci-2025-2026.pdf",
        "result_source_page": null
      },
      {
        "code": "N/A",
        "measure": "The land titles register is updated and maintained in a timely and accurate manner",
        "target": "The number of adjusted Certificates of Title arising from identified errors as a percentage of the total Certificates of Title on the land titles register (target ≤0.25%).",
        "latest_result": "",
        "status": "",
        "target_source_url": "",
        "target_source_page": 4,
        "result_source_url": "https://www.landgate.wa.gov.au/siteassets/documents/about-us/strategic-plans-and-annual-reports/landgate-sci-2025-2026.pdf",
        "result_source_page": null
      },
      {
        "code": "N/A",
        "measure": "The land titles register is updated and maintained in a timely and accurate manner",
        "target": "Average cost of maintaining land tenure information, certainty of ownership and other interests in land, per Certificate of Title ($21.95).",
        "latest_result": "",
        "status": "",
        "target_source_url": "",
        "target_source_page": 4,
        "result_source_url": "https://www.landgate.wa.gov.au/siteassets/documents/about-us/strategic-plans-and-annual-reports/landgate-sci-2025-2026.pdf",
        "result_source_page": null
      },
      {
        "code": "N/A",
        "measure": "Benchmark against international standards for accuracy using Median Ratio Test",
        "target": "Gross Rental Value (target >92.5%).",
        "latest_result": "",
        "status": "",
        "target_source_url": "",
        "target_source_page": 5,
        "result_source_url": "https://www.landgate.wa.gov.au/siteassets/documents/about-us/strategic-plans-and-annual-reports/landgate-sci-2025-2026.pdf",
        "result_source_page": null
      },
      {
        "code": "N/A",
        "measure": "Benchmark against international standards for accuracy using Median Ratio Test",
        "target": "Unimproved Value (target >92.5%).",
        "latest_result": "",
        "status": "",
        "target_source_url": "",
        "target_source_page": 5,
        "result_source_url": "https://www.landgate.wa.gov.au/siteassets/documents/about-us/strategic-plans-and-annual-reports/landgate-sci-2025-2026.pdf",
        "result_source_page": null
      },
      {
        "code": "N/A",
        "measure": "Coefficient of dispersion to check uniformity of values",
        "target": "Gross Rental Value (target <7%).",
        "latest_result": "",
        "status": "",
        "target_source_url": "",
        "target_source_page": 5,
        "result_source_url": "https://www.landgate.wa.gov.au/siteassets/documents/about-us/strategic-plans-and-annual-reports/landgate-sci-2025-2026.pdf",
        "result_source_page": null
      },
      {
        "code": "N/A",
        "measure": "Coefficient of dispersion to check uniformity of values",
        "target": "Unimproved Value (target <15%).",
        "latest_result": "",
        "status": "",
        "target_source_url": "",
        "target_source_page": 5,
        "result_source_url": "https://www.landgate.wa.gov.au/siteassets/documents/about-us/strategic-plans-and-annual-reports/landgate-sci-2025-2026.pdf",
        "result_source_page": null
      },
      {
        "code": "N/A",
        "measure": "Adjustments of rating and taxing values as a result of objections and appeals as a percentage of total values in force",
        "target": "<0.1%.",
        "latest_result": "",
        "status": "",
        "target_source_url": "",
        "target_source_page": 5,
        "result_source_url": "https://www.landgate.wa.gov.au/siteassets/documents/about-us/strategic-plans-and-annual-reports/landgate-sci-2025-2026.pdf",
        "result_source_page": null
      },
      {
        "code": "N/A",
        "measure": "Average cost per valuation",
        "target": "$20.55.",
        "latest_result": "",
        "status": "",
        "target_source_url": "",
        "target_source_page": 5,
        "result_source_url": "https://www.landgate.wa.gov.au/siteassets/documents/about-us/strategic-plans-and-annual-reports/landgate-sci-2025-2026.pdf",
        "result_source_page": null
      }
    ],
    "document_alignment_terms": {
      "must_support": [
        "We make it easy to do business with us. Landgate supports the sustainable economic, social and environmental management and development of land in Western Australia by securing lan",
        "Contribute to a strong and sustainable economy",
        "Meet evolving customer and community needs",
        "Drive outcomes in the interest of WA",
        "Enable our people to thrive"
      ],
      "watch_terms": [
        "Land information databases are current and relevant to the Western Australian community",
        "Land information databases are current and relevant to the Western Australian community",
        "Land information databases are current and relevant to the Western Australian community",
        "Land information databases are current and relevant to the Western Australian community",
        "Average cost of providing land information and services for the State (per square km)",
        "Access to the State’s location information: Average cost per dataset",
        "The land titles register is updated and maintained in a timely and accurate manner",
        "The land titles register is updated and maintained in a timely and accurate manner",
        "The land titles register is updated and maintained in a timely and accurate manner",
        "Benchmark against international standards for accuracy using Median Ratio Test",
        "Benchmark against international standards for accuracy using Median Ratio Test",
        "Coefficient of dispersion to check uniformity of values"
      ],
      "avoid_claiming_without_evidence": []
    },
    "review_note": ""
  },
  "global_initiatives": null,
  "strategy": {
    "reporting_period": "2024-25",
    "corporate_plan_period": "2025-26",
    "vision": null,
    "vision_source_page": null,
    "purposes": "We make it easy to do business with us. Landgate supports the sustainable economic, social and environmental management and development of land in Western Australia by securing land interests, valuing land and property, and providing and promoting the use of location information and services. [AR p.2]",
    "purposes_source_page": 2,
    "how_we_deliver": "We communicate openly. We do what we say we will do. We take personal responsibility. We are passionate, proud and enthusiastic. We are supportive and respectful. We think about tomorrow in what we do today. We celebrate success. [AR p.2]",
    "how_we_deliver_source_page": 2,
    "government_priorities": [
      {
        "text": "Contribute to a strong and sustainable economy",
        "source_page": 2
      },
      {
        "text": "Meet evolving customer and community needs",
        "source_page": 2
      },
      {
        "text": "Drive outcomes in the interest of WA",
        "source_page": 2
      },
      {
        "text": "Enable our people to thrive",
        "source_page": 2
      }
    ],
    "outcomes": [
      {
        "name": "Outcome 1: Location Services",
        "description": "Deliver location information and services effectively and efficiently. [AR p.3]",
        "key_activities": [
          "Deliver location information and services effectively and efficiently.",
          "Complete procurement for Spatial WA technology platforms.",
          "Promote the use of location data and technology to progress improved data capture, sharing and collaboration.",
          "Modernise foundation spatial data and systems.",
          "Collaborate in national forums to progress the harmonisation of location services standards, strategies and data sharing practices.",
          "Progress the implementation of the Earth Observation Strategy."
        ],
        "source_page": 3
      },
      {
        "name": "Outcome 2: Registration Services",
        "description": "Deliver land titling services accurately and efficiently. [AR p.4]",
        "key_activities": [
          "Deliver land titling services accurately and efficiently.",
          "Improve land registry processes, in support of conveyancing, through digitalisation.",
          "Improve land registry processes, in support of land development, through digitalisation.",
          "Drive legislative reform towards a fully electronic property market supporting housing supply and affordability.",
          "Collaborate in national forums to progress the harmonisation of land titling services, standards, strategies and practices."
        ],
        "source_page": 4
      },
      {
        "name": "Outcome 3: Valuation Services",
        "description": "Deliver valuation services effectively and efficiently. [AR p.5]",
        "key_activities": [
          "Deliver valuation services effectively and efficiently.",
          "Deliver the new valuation system.",
          "Optimise service delivery."
        ],
        "source_page": 5
      },
      {
        "name": "Outcome 4: Corporate Services",
        "description": "Implement recommendations from the Land Information Authority Act 2006 review. [AR p.6]",
        "key_activities": [
          "Implement recommendations from the Land Information Authority Act 2006 review.",
          "Review relevant Landgate administered legislation.",
          "Progress towards reconciliation.",
          "Deliver on our diversity and inclusion commitments.",
          "Position our workforce to meet our future needs.",
          "Advance our ICT environment including adopting contemporary cyber security measures.",
          "Further leverage digitalisation to enhance the customer experience.",
          "Progress activities to operationalise Landgate’s Environmental, Social and Governance (ESG)."
        ],
        "source_page": 6
      }
    ],
    "values": [
      "Commit and act",
      "We do what we say we will do.",
      "We take personal responsibility.",
      "Dynamic and engaged",
      "We are passionate, proud and enthusiastic.",
      "Our purpose",
      "We are supportive and respectful.",
      "What we do",
      "We communicate openly."
    ],
    "values_framework_name": null,
    "kpi_targets_2025_26": [
      {
        "code": "N/A",
        "measure": "Land information databases are current and relevant to the Western Australian community",
        "target": "Naming and addressing jobs completed within 10 business days (target 85%).",
        "source_page": 3
      },
      {
        "code": "N/A",
        "measure": "Land information databases are current and relevant to the Western Australian community",
        "target": "Property boundary related jobs completed within the agreed benchmarks (target 95.3%).",
        "source_page": 3
      },
      {
        "code": "N/A",
        "measure": "Land information databases are current and relevant to the Western Australian community",
        "target": "Imagery systems are available to support the State’s mapping, monitoring and predicting of bushfires (target 99.5%).",
        "source_page": 3
      },
      {
        "code": "N/A",
        "measure": "Land information databases are current and relevant to the Western Australian community",
        "target": "Overall satisfaction with the capture of, discovery of and access to government location information (target 88%).",
        "source_page": 3
      },
      {
        "code": "N/A",
        "measure": "Average cost of providing land information and services for the State (per square km)",
        "target": "$20.39",
        "source_page": 3
      },
      {
        "code": "N/A",
        "measure": "Access to the State’s location information: Average cost per dataset",
        "target": "$2,879.73",
        "source_page": 3
      },
      {
        "code": "N/A",
        "measure": "The land titles register is updated and maintained in a timely and accurate manner",
        "target": "Simple and correct documents are registered within two working days of lodgement (target 88%).",
        "source_page": 4
      },
      {
        "code": "N/A",
        "measure": "The land titles register is updated and maintained in a timely and accurate manner",
        "target": "The number of adjusted Certificates of Title arising from identified errors as a percentage of the total Certificates of Title on the land titles register (target ≤0.25%).",
        "source_page": 4
      },
      {
        "code": "N/A",
        "measure": "The land titles register is updated and maintained in a timely and accurate manner",
        "target": "Average cost of maintaining land tenure information, certainty of ownership and other interests in land, per Certificate of Title ($21.95).",
        "source_page": 4
      },
      {
        "code": "N/A",
        "measure": "Benchmark against international standards for accuracy using Median Ratio Test",
        "target": "Gross Rental Value (target >92.5%).",
        "source_page": 5
      },
      {
        "code": "N/A",
        "measure": "Benchmark against international standards for accuracy using Median Ratio Test",
        "target": "Unimproved Value (target >92.5%).",
        "source_page": 5
      },
      {
        "code": "N/A",
        "measure": "Coefficient of dispersion to check uniformity of values",
        "target": "Gross Rental Value (target <7%).",
        "source_page": 5
      },
      {
        "code": "N/A",
        "measure": "Coefficient of dispersion to check uniformity of values",
        "target": "Unimproved Value (target <15%).",
        "source_page": 5
      },
      {
        "code": "N/A",
        "measure": "Adjustments of rating and taxing values as a result of objections and appeals as a percentage of total values in force",
        "target": "<0.1%.",
        "source_page": 5
      },
      {
        "code": "N/A",
        "measure": "Average cost per valuation",
        "target": "$20.55.",
        "source_page": 5
      }
    ],
    "kpi_results_2024_25": [],
    "_source_urls": {
      "annual_report_url": "https://www.landgate.wa.gov.au/siteassets/documents/about-us/strategic-plans-and-annual-reports/landgate-sci-2025-2026.pdf",
      "corporate_plan_url": ""
    }
  },
  "ideas": [
    {
      "entity_id": "S-WA-052",
      "entity_name": "Landgate",
      "folder_name": "Landgate",
      "category": "Data & Performance",
      "scale": "small",
      "title": "KPI evidence register with named owners",
      "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.",
      "quote": "This is a strong performance with the average\nThe average cost per valuation provides cost per valuation being $17.05, which is a\na reliable measure of overall performance positive outcome when compared with the\nagainst forecast targets and previous years’ Budget paper target of $17.44.\noutcomes.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / Parliament / public",
      "source": "annual-reports/2023-24.pdf (https://www.landgate.wa.gov.au/siteassets/documents/about-us/strategic-plans-and-annual-reports/landgate-annual-report-2023-24-.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "S-WA-052",
      "entity_name": "Landgate",
      "folder_name": "Landgate",
      "category": "Data & Performance",
      "scale": "large",
      "title": "Outcome dashboard linking budget, delivery, and public impact",
      "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.",
      "quote": "This is a strong performance with the average\nThe average cost per valuation provides cost per valuation being $17.05, which is a\na reliable measure of overall performance positive outcome when compared with the\nagainst forecast targets and previous years’ Budget paper target of $17.44.\noutcomes.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / Parliament / public",
      "source": "annual-reports/2023-24.pdf (https://www.landgate.wa.gov.au/siteassets/documents/about-us/strategic-plans-and-annual-reports/landgate-annual-report-2023-24-.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "S-WA-052",
      "entity_name": "Landgate",
      "folder_name": "Landgate",
      "category": "Citizen Services",
      "scale": "small",
      "title": "Plain-language service pages and proactive status updates",
      "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.",
      "quote": "2.3 Service concession income\n2024 2023\n($'000) ($'000)\nService concession income\nRevenue recognition - upfront proceeds(i) 35,250 35,250\nRevenue recognition - enhancements(ii) 2,199 1,347\nTotal service concession income 37,449 36,597\n(i) On 22 October 2019 LSWA made an upfront payment of $1.41 billion to the Authority as consideration of the Partial\nCommercialisation arrangement and this has been accounted for as a Service concession liability under AASB 1059 Service\nConcession Arrangements: Grantors.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / service users",
      "source": "annual-reports/2023-24.pdf (https://www.landgate.wa.gov.au/siteassets/documents/about-us/strategic-plans-and-annual-reports/landgate-annual-report-2023-24-.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "S-WA-052",
      "entity_name": "Landgate",
      "folder_name": "Landgate",
      "category": "Citizen Services",
      "scale": "large",
      "title": "Single front door for life-event based services",
      "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.",
      "quote": "2.3 Service concession income\n2024 2023\n($'000) ($'000)\nService concession income\nRevenue recognition - upfront proceeds(i) 35,250 35,250\nRevenue recognition - enhancements(ii) 2,199 1,347\nTotal service concession income 37,449 36,597\n(i) On 22 October 2019 LSWA made an upfront payment of $1.41 billion to the Authority as consideration of the Partial\nCommercialisation arrangement and this has been accounted for as a Service concession liability under AASB 1059 Service\nConcession Arrangements: Grantors.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / service users",
      "source": "annual-reports/2023-24.pdf (https://www.landgate.wa.gov.au/siteassets/documents/about-us/strategic-plans-and-annual-reports/landgate-annual-report-2023-24-.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "S-WA-052",
      "entity_name": "Landgate",
      "folder_name": "Landgate",
      "category": "Staff Productivity",
      "scale": "small",
      "title": "Reusable briefing and summary assistant for internal documents",
      "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.",
      "quote": "[Page 17]\nLandgate Workforce and Diversity Plan 2023-2026\n6 Diversity and inclusion activities\nTaking into account current workforce trends and challenges affecting Landgate, business unit specific workforce plans, insights provided by\nLandgate managers during the annual business unit planning process, our workforce demographics, and compliance responsibilities, the\nfollowing workforce planning strategies have been determined as priorities for the 2023/24 financial year.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "APS staff / executives",
      "source": "annual-reports/2023.pdf (https://www.landgate.wa.gov.au/siteassets/documents/about-us/strategic-plans-and-annual-reports/landgate-workforce-and-diversity-plan-2023-26---final.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Sensitive information leakage",
        "Inconsistent quality of generated drafts"
      ]
    },
    {
      "entity_id": "S-WA-052",
      "entity_name": "Landgate",
      "folder_name": "Landgate",
      "category": "Staff Productivity",
      "scale": "large",
      "title": "Department-wide knowledge and briefing platform",
      "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.",
      "quote": "[Page 17]\nLandgate Workforce and Diversity Plan 2023-2026\n6 Diversity and inclusion activities\nTaking into account current workforce trends and challenges affecting Landgate, business unit specific workforce plans, insights provided by\nLandgate managers during the annual business unit planning process, our workforce demographics, and compliance responsibilities, the\nfollowing workforce planning strategies have been determined as priorities for the 2023/24 financial year.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "APS staff / executives",
      "source": "annual-reports/2023.pdf (https://www.landgate.wa.gov.au/siteassets/documents/about-us/strategic-plans-and-annual-reports/landgate-workforce-and-diversity-plan-2023-26---final.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Sensitive information leakage",
        "Inconsistent quality of generated drafts"
      ]
    },
    {
      "entity_id": "S-WA-052",
      "entity_name": "Landgate",
      "folder_name": "Landgate",
      "category": "Risk & Assurance",
      "scale": "small",
      "title": "Recommendation tracker for audits, reviews, and inquiries",
      "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.",
      "quote": "Some key highlights are below.\nsocial outcomes.\n• There is a general conformance with\n• Supporting community and local\nInternal Audit Standards (83%).\ngovernment with commemorative naming\nand Aboriginal naming initiatives to • The Audit and Risk Committee and\nrecognise and celebrate contemporary Executive Management demonstrates\nhistory and to assist in truth telling, support for internal audit.\nlanguage preservation and influence • The Chief Audit Executive is focused on\npositive social change. continuous improvement of the function.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / assurance teams",
      "source": "annual-reports/2023-24.pdf (https://www.landgate.wa.gov.au/siteassets/documents/about-us/strategic-plans-and-annual-reports/landgate-annual-report-2023-24-.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "S-WA-052",
      "entity_name": "Landgate",
      "folder_name": "Landgate",
      "category": "Risk & Assurance",
      "scale": "large",
      "title": "Integrated assurance and lessons-learned system",
      "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.",
      "quote": "Some key highlights are below.\nsocial outcomes.\n• There is a general conformance with\n• Supporting community and local\nInternal Audit Standards (83%).\ngovernment with commemorative naming\nand Aboriginal naming initiatives to • The Audit and Risk Committee and\nrecognise and celebrate contemporary Executive Management demonstrates\nhistory and to assist in truth telling, support for internal audit.\nlanguage preservation and influence • The Chief Audit Executive is focused on\npositive social change. continuous improvement of the function.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / assurance teams",
      "source": "annual-reports/2023-24.pdf (https://www.landgate.wa.gov.au/siteassets/documents/about-us/strategic-plans-and-annual-reports/landgate-annual-report-2023-24-.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "S-WA-052",
      "entity_name": "Landgate",
      "folder_name": "Landgate",
      "category": "Citizen Participation",
      "scale": "small",
      "title": "Consultation feedback summaries with response tracking",
      "idea": "Summarise consultation submissions by theme and publish what changed in response.",
      "quote": "[pages 13,14,15,16]\nof Land Act 1893 Our legislated role also includes advocating\n• Electronic Conveyancing Act 2014 for and undertaking legislative reform at the\nrequest of the Minister for Lands to address\n• Strata Titles Act 1985\ncommunity and industry needs, government\n• Community Titles Act 2018\npriorities and technological progress.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / stakeholders / policy teams",
      "source": "annual-reports/2023-24.pdf (https://www.landgate.wa.gov.au/siteassets/documents/about-us/strategic-plans-and-annual-reports/landgate-annual-report-2023-24-.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "S-WA-052",
      "entity_name": "Landgate",
      "folder_name": "Landgate",
      "category": "Citizen Participation",
      "scale": "large",
      "title": "Always-on policy participation platform",
      "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.",
      "quote": "[pages 13,14,15,16]\nof Land Act 1893 Our legislated role also includes advocating\n• Electronic Conveyancing Act 2014 for and undertaking legislative reform at the\nrequest of the Minister for Lands to address\n• Strata Titles Act 1985\ncommunity and industry needs, government\n• Community Titles Act 2018\npriorities and technological progress.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / stakeholders / policy teams",
      "source": "annual-reports/2023-24.pdf (https://www.landgate.wa.gov.au/siteassets/documents/about-us/strategic-plans-and-annual-reports/landgate-annual-report-2023-24-.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "S-WA-052",
      "entity_name": "Landgate",
      "folder_name": "Landgate",
      "category": "Regulation & Policy",
      "scale": "small",
      "title": "Regulatory burden scan for forms, guidance, and reporting",
      "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.",
      "quote": "[Page 6]\nThe issues identified will be analysed to help:\n• Assess the operation and effectiveness of the Strata Act (in line with section 227(1) of the\nStrata Act).\n• Determine if legislation is current, compliant, fit for purpose and meets the needs of\nstakeholders (in line with the Public Sector Commission guidelines for reviewing\nlegislation).\n• Ascertain if the policy objectives of the most recent reforms (in 2020) are being achieved.\n• Guide reform solutions to be proposed in the phase two public consultation period.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Regulated entities / policy teams",
      "source": "strategies/five-year-sta-review-discussion-paper.pdf (https://www.landgate.wa.gov.au/siteassets/documents/strata-and-community-titles/strata-titles/strata-law-and-reform/five-year-sta-review-discussion-paper.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "S-WA-052",
      "entity_name": "Landgate",
      "folder_name": "Landgate",
      "category": "Regulation & Policy",
      "scale": "large",
      "title": "Adaptive regulation program with live feedback loops",
      "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.",
      "quote": "[Page 6]\nThe issues identified will be analysed to help:\n• Assess the operation and effectiveness of the Strata Act (in line with section 227(1) of the\nStrata Act).\n• Determine if legislation is current, compliant, fit for purpose and meets the needs of\nstakeholders (in line with the Public Sector Commission guidelines for reviewing\nlegislation).\n• Ascertain if the policy objectives of the most recent reforms (in 2020) are being achieved.\n• Guide reform solutions to be proposed in the phase two public consultation period.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Regulated entities / policy teams",
      "source": "strategies/five-year-sta-review-discussion-paper.pdf (https://www.landgate.wa.gov.au/siteassets/documents/strata-and-community-titles/strata-titles/strata-law-and-reform/five-year-sta-review-discussion-paper.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    }
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