{ "entity_id": "B-001955", "folder": "International-Air-Services-Commission", "name": "International Air Services Commission", "type": "Statutory Body", "jurisdiction": "Commonwealth", "portfolio": "Infrastructure, Transport, Regional Development, \r\nCommunications, Sport and the Arts", "website": "http://www.iasc.gov.au/", "data_status": "rich", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 10, "n_kpi_targets": 2, "n_kpi_results": 2, "n_outcomes": 3, "verified_own_data": true }, "strategy_profile": { "status": "published", "confidence": "high", "summary": "The object of the IASC Act is to enhance the welfare of Australians by promoting economic efficiency through competition in the provision of international air services by Australian carriers, resulting in: a) increased responsiveness by airlines to the needs of consumers, including an increased range of choices and benefits; b) growth in Australian tourism and trade; and c) the maintenance of Australian carriers capable of competing effectively with airlines of foreign countries. [CP p.6]", "official_site_url": "http://www.iasc.gov.au/", "source_documents": [ { "type": "annual_report", "title": "IASC annual report 2024-2025", "url": "https://www.iasc.gov.au/sites/default/files/documents/iasc_annual-report_2024-25.pdf", "period": "2024-25", "confidence": "high" }, { "type": "annual_report", "title": "IASC annual report 2023-2024", "url": "https://www.iasc.gov.au/sites/default/files/documents/infra6502_iasc_annual-report_2023-24_1oct24_acc.pdf", "period": "2023-24", "confidence": "high" }, { "type": "annual_report", "title": "IASC annual report 2022-2023", "url": "https://www.iasc.gov.au/sites/default/files/documents/IASC_Annual%20Report_2022-23_Final_0.pdf", "period": "2022-23", "confidence": "high" }, { "type": "annual_report", "title": "IASC annual report 2021-2022", "url": "https://www.iasc.gov.au/sites/default/files/documents/INFRA5237_IASC_ANNUAL_REPORT_INTERNAL_0822_03_Acc.pdf", "period": "2021-22", "confidence": "high" }, { "type": "annual_report", "title": "IASC annual report 2020-2021", "url": "https://www.iasc.gov.au/sites/default/files/documents/iasc-annual-report-2021.pdf", "period": "2020-21", "confidence": "high" } ], "purpose": { "text": "The object of the IASC Act is to enhance the welfare of Australians by promoting economic efficiency through competition in the provision of international air services by Australian carriers, resulting in: a) increased responsiveness by airlines to the needs of consumers, including an increased range of choices and benefits; b) growth in Australian tourism and trade; and c) the maintenance of Australian carriers capable of competing effectively with airlines of foreign countries. [CP p.6]", "source_url": "", "source_page": 6, "source_deep_url": "" }, "vision": null, "strategic_priorities": [ { "title": "Promoting economic efficiency through competition in the provision of international air services", "description": "Promoting economic efficiency through competition in the provision of international air services", "source_url": "", "source_page": 6, "source_deep_url": "" }, { "title": "Growth in Australian tourism and trade", "description": "Growth in Australian tourism and trade", "source_url": "", "source_page": 6, "source_deep_url": "" }, { "title": "Maintenance of Australian carriers capable of competing effectively with airlines of foreign countries", "description": "Maintenance of Australian carriers capable of competing effectively with airlines of foreign countries", "source_url": "", "source_page": 6, "source_deep_url": "" } ], "values": [ { "name": "economic efficiency", "description": "", "source_url": "", "source_page": null }, { "name": "consumer benefit", "description": "", "source_url": "", "source_page": null }, { "name": "tourism and trade", "description": "", "source_url": "", "source_page": null }, { "name": "competitiveness", "description": "", "source_url": "", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Enhanced consumer benefits", "description": "Increased responsiveness by airlines to the needs of consumers, including an increased range of choices and benefits.", "activities": [ "assessing applications for capacity allocations", "reviewing determinations", "providing advice to the Minister" ], "source_url": "", "source_page": 6, "source_deep_url": "" }, { "name": "Outcome 2: Growth in Australian tourism and trade", "description": "Growth in Australian tourism and trade.", "activities": [ "allocating capacity to Australian carriers", "renewing determinations", "varying determinations" ], "source_url": "", "source_page": 6, "source_deep_url": "" }, { "name": "Outcome 3: Maintenance of competitive Australian carriers", "description": "The maintenance of Australian carriers capable of competing effectively with airlines of foreign countries.", "activities": [ "assessing airline capability", "ensuring compliance with air services arrangements" ], "source_url": "", "source_page": 6, "source_deep_url": "" } ], "performance_measures": [ { "code": "CCE01", "measure": "Capacity allocation", "target": "Unlimited capacity", "latest_result": "Unlimited capacity allocated", "status": "Achieved", "target_source_url": "", "target_source_page": null, "result_source_url": "https://www.iasc.gov.au/sites/default/files/documents/iasc_annual-report_2024-25.pdf", "result_source_page": null }, { "code": "CCE02", "measure": "Code sharing agreements", "target": "Increased number of agreements", "latest_result": "Increased number of agreements", "status": "Achieved", "target_source_url": "", "target_source_page": null, "result_source_url": "https://www.iasc.gov.au/sites/default/files/documents/iasc_annual-report_2024-25.pdf", "result_source_page": null } ], "document_alignment_terms": { "must_support": [ "The object of the IASC Act is to enhance the welfare of Australians by promoting economic efficiency through competition in the provision of international air services by Australia", "Promoting economic efficiency through competition in the provision of international air services", "Growth in Australian tourism and trade", "Maintenance of Australian carriers capable of competing effectively with airlines of foreign countries" ], "watch_terms": [ "Capacity allocation", "Code sharing agreements" ], "avoid_claiming_without_evidence": [] }, "review_note": "" }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": null, "vision_source_page": null, "purposes": "The object of the IASC Act is to enhance the welfare of Australians by promoting economic efficiency through competition in the provision of international air services by Australian carriers, resulting in: a) increased responsiveness by airlines to the needs of consumers, including an increased range of choices and benefits; b) growth in Australian tourism and trade; and c) the maintenance of Australian carriers capable of competing effectively with airlines of foreign countries. [CP p.6]", "purposes_source_page": 6, "how_we_deliver": null, "how_we_deliver_source_page": null, "government_priorities": [ { "text": "Promoting economic efficiency through competition in the provision of international air services", "source_page": 6 }, { "text": "Growth in Australian tourism and trade", "source_page": 6 }, { "text": "Maintenance of Australian carriers capable of competing effectively with airlines of foreign countries", "source_page": 6 } ], "outcomes": [ { "name": "Outcome 1: Enhanced consumer benefits", "description": "Increased responsiveness by airlines to the needs of consumers, including an increased range of choices and benefits.", "key_activities": [ "assessing applications for capacity allocations", "reviewing determinations", "providing advice to the Minister" ], "source_page": 6 }, { "name": "Outcome 2: Growth in Australian tourism and trade", "description": "Growth in Australian tourism and trade.", "key_activities": [ "allocating capacity to Australian carriers", "renewing determinations", "varying determinations" ], "source_page": 6 }, { "name": "Outcome 3: Maintenance of competitive Australian carriers", "description": "The maintenance of Australian carriers capable of competing effectively with airlines of foreign countries.", "key_activities": [ "assessing airline capability", "ensuring compliance with air services arrangements" ], "source_page": 6 } ], "values": [ "economic efficiency", "consumer benefit", "tourism and trade", "competitiveness" ], "values_framework_name": "IASC Values", "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Capacity allocation", "target": "Unlimited capacity", "source_page": null }, { "code": "CCE02", "measure": "Code sharing agreements", "target": "Increased number of agreements", "source_page": null } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Capacity allocation", "result": "Unlimited capacity allocated", "status": "Achieved", "source_page": null }, { "code": "CCE02", "measure": "Code sharing agreements", "result": "Increased number of agreements", "status": "Achieved", "source_page": null } ], "_source_urls": { "annual_report_url": "https://www.iasc.gov.au/sites/default/files/documents/iasc_annual-report_2024-25.pdf", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "B-001955", "entity_name": "International Air Services Commission", "folder_name": "International-Air-Services-Commission", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "[Page 79]\nINDEX\nA Chairperson, 6, 7–8, 22\nattendance at meetings, 9\naccountability and management, 21–3\nmessage accompanying service charter, 61\nadditional criteria, 6\noffice holders since 1992, 65\nadvertising and market research, 41\nyear in review, 1–2\nAERgO, 2, 14, 19, 38\ncode share services, 4, 5\nair freight services, see freight services France, 16, 34\nair services arrangements, 10–11 Indonesia, 35, 36\nAircalin, 37–8 Italy, 36\nKorea, 37\nairlines, 1, 10–11\nNew Caledonia, 37–8\nsee also determinations and decisions; Jetstar\nAirways; Qantas; Virgin Australia New Zealand, 38\nSingapore, 39\nAlliance Airlines, 14\nVanuatu, 40\nannual report, 20, 22\nCommissioners, 6–9, 20, 21–2\nApia, 2\nmeetings, 2, 20, 21, 22, 23; attendance, 9\napplications, see determinations and decisions\noffice holders since 1992, 65–6\nappointments, 6–8, 22\nsee also Chairperson\nasset management, 23", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2022-23.pdf (https://www.iasc.gov.au/sites/default/files/documents/IASC_Annual%20Report_2022-23_Final_0.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-001955", "entity_name": "International Air Services Commission", "folder_name": "International-Air-Services-Commission", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "[Page 79]\nINDEX\nA Chairperson, 6, 7–8, 22\nattendance at meetings, 9\naccountability and management, 21–3\nmessage accompanying service charter, 61\nadditional criteria, 6\noffice holders since 1992, 65\nadvertising and market research, 41\nyear in review, 1–2\nAERgO, 2, 14, 19, 38\ncode share services, 4, 5\nair freight services, see freight services France, 16, 34\nair services arrangements, 10–11 Indonesia, 35, 36\nAircalin, 37–8 Italy, 36\nKorea, 37\nairlines, 1, 10–11\nNew Caledonia, 37–8\nsee also determinations and decisions; Jetstar\nAirways; Qantas; Virgin Australia New Zealand, 38\nSingapore, 39\nAlliance Airlines, 14\nVanuatu, 40\nannual report, 20, 22\nCommissioners, 6–9, 20, 21–2\nApia, 2\nmeetings, 2, 20, 21, 22, 23; attendance, 9\napplications, see determinations and decisions\noffice holders since 1992, 65–6\nappointments, 6–8, 22\nsee also Chairperson\nasset management, 23", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2022-23.pdf (https://www.iasc.gov.au/sites/default/files/documents/IASC_Annual%20Report_2022-23_Final_0.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-001955", "entity_name": "International Air Services Commission", "folder_name": "International-Air-Services-Commission", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "[Page 58]\n(2) If the Commission does not receive submissions opposing the variation\nrequested in the application then, in assessing whether the allocation, as so\nvaried, would be of benefit to the public for the purpose of subsection 24(2) of\nthe Act, the Commission:\n(a) is to have regard to the reasonable capability criterion; and\n(b) need not have regard to any other matter.\n(3) In all other cases, in assessing whether the allocation, as so varied, would be of\nbenefit to the public for the purpose of subsection 24(2) of the Act,\nthe Commission:\n(a) is to have regard to the reasonable capability criterion; and\n(b) may have regard to any of the additional criteria that it considers to\nbe relevant.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "annual-reports/2020-21.pdf (https://www.iasc.gov.au/sites/default/files/documents/iasc-annual-report-2021.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "B-001955", "entity_name": "International Air Services Commission", "folder_name": "International-Air-Services-Commission", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", "quote": "[Page 58]\n(2) If the Commission does not receive submissions opposing the variation\nrequested in the application then, in assessing whether the allocation, as so\nvaried, would be of benefit to the public for the purpose of subsection 24(2) of\nthe Act, the Commission:\n(a) is to have regard to the reasonable capability criterion; and\n(b) need not have regard to any other matter.\n(3) In all other cases, in assessing whether the allocation, as so varied, would be of\nbenefit to the public for the purpose of subsection 24(2) of the Act,\nthe Commission:\n(a) is to have regard to the reasonable capability criterion; and\n(b) may have regard to any of the additional criteria that it considers to\nbe relevant.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "annual-reports/2020-21.pdf (https://www.iasc.gov.au/sites/default/files/documents/iasc-annual-report-2021.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "B-001955", "entity_name": "International Air Services Commission", "folder_name": "International-Air-Services-Commission", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "[Page 84]\nR submissions see applications – submissions in\nresponse to\nreasonable capability criterion see determinations,\nsustainability see ecologically sustainable\ncriteria for\ndevelopment and environmental performance\nRegister of Available Capacity, 13, 71 reporting\nRemuneration Tribunal, 30 Sydney, 16, 17\nRemuneration Tribunal Act 1973, 30\nT\nreport on performance, 15–27\ncompliments and complaints, 21 Tasman Cargo Airlines, 1, 2, 3, 17, 18, 19, 27, 33,\n34, 41, 72\ndecision times, 21–23\nEfficiency in use of financial resources Thailand, 2, 17, 26, 27, 37, 46,\n(performance measure), 27 Timor-Leste, 26\nperformance criteria, 15\nTonga, 26\nServing applicants and interested parties\ntransfer of capacity allocation, see code sharing\n(performance measure), 20–23\nServing the object of the IASC Act\nU\n(performance measure), 15–20\nvolume of activity, 16;", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "annual-reports/2024-25.pdf (https://www.iasc.gov.au/sites/default/files/documents/iasc_annual-report_2024-25.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-001955", "entity_name": "International Air Services Commission", "folder_name": "International-Air-Services-Commission", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "[Page 84]\nR submissions see applications – submissions in\nresponse to\nreasonable capability criterion see determinations,\nsustainability see ecologically sustainable\ncriteria for\ndevelopment and environmental performance\nRegister of Available Capacity, 13, 71 reporting\nRemuneration Tribunal, 30 Sydney, 16, 17\nRemuneration Tribunal Act 1973, 30\nT\nreport on performance, 15–27\ncompliments and complaints, 21 Tasman Cargo Airlines, 1, 2, 3, 17, 18, 19, 27, 33,\n34, 41, 72\ndecision times, 21–23\nEfficiency in use of financial resources Thailand, 2, 17, 26, 27, 37, 46,\n(performance measure), 27 Timor-Leste, 26\nperformance criteria, 15\nTonga, 26\nServing applicants and interested parties\ntransfer of capacity allocation, see code sharing\n(performance measure), 20–23\nServing the object of the IASC Act\nU\n(performance measure), 15–20\nvolume of activity, 16;", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "annual-reports/2024-25.pdf (https://www.iasc.gov.au/sites/default/files/documents/iasc_annual-report_2024-25.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-001955", "entity_name": "International Air Services Commission", "folder_name": "International-Air-Services-Commission", "category": "Case Processing", "scale": "small", "title": "Triage queue for stuck or ageing cases", "idea": "Use existing case data to flag ageing, duplicate, incomplete, or high-risk cases for earlier intervention.", "quote": "Upon the application of Virgin Australia, the Commission issued, on 25 June 2024,\nDecision [2024] IASC 114, deciding not to issue a determination allocating capacity to\nVirgin Australia.\n  \nJapan\nUpon the application of Virgin Australia, the Commission issued, on 16 November 2023,\nDecision [2023] IASC 212, varying Determination [2019] IASC 119 to permit Virgin\nAustralia to code share with Air Canada and Qatar Airways, subject to certain\nconditions.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "annual-reports/2023-24.pdf (https://www.iasc.gov.au/sites/default/files/documents/infra6502_iasc_annual-report_2023-24_1oct24_acc.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-001955", "entity_name": "International Air Services Commission", "folder_name": "International-Air-Services-Commission", "category": "Case Processing", "scale": "large", "title": "End-to-end case processing redesign", "idea": "Redesign the case pathway around risk-based triage, reusable evidence, and automated eligibility checks.", "quote": "Upon the application of Virgin Australia, the Commission issued, on 25 June 2024,\nDecision [2024] IASC 114, deciding not to issue a determination allocating capacity to\nVirgin Australia.\n  \nJapan\nUpon the application of Virgin Australia, the Commission issued, on 16 November 2023,\nDecision [2023] IASC 212, varying Determination [2019] IASC 119 to permit Virgin\nAustralia to code share with Air Canada and Qatar Airways, subject to certain\nconditions.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "annual-reports/2023-24.pdf (https://www.iasc.gov.au/sites/default/files/documents/infra6502_iasc_annual-report_2023-24_1oct24_acc.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "B-001955", "entity_name": "International Air Services Commission", "folder_name": "International-Air-Services-Commission", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "[Page 73]\nIndex\nA office holders since 1992, 59\nyear in review, 1–3\naccountability and management, 20, 21–3, 23,\n39–40 code share services, 1, 6, 7, 16, 33\nAct, see International Air Services Commission Commission procedures, 39-40\nAct 1992; legislation Commissioners, 3, 8–11, 20, 22\nadditional public benefit criteria, 8, 39, 43–4 meetings, 2, 20, 21, 23; attendance, 11\noffice holders since 1992, 59\nadvertising and market research, 36\nsee also Chairperson\nair freight services, 2, 27-28, 31, 33, 34\nremuneration, 22\nAir New Zealand, 1, 3\ncommunications with interested parties, 12, 17–18\nair services arrangements, 12–13\ncompetitive tendering, 23\nairlines, 1–3, 12–13 complaints handling, 58\nsee also determinations and decisions; Qantas;\nconflict of interest, 22\nVirgin Australia\nconsultants and contractors, 23\nall-cargo services, 2, 27-29, 31, 33, 34\ncontact details, 58\nannual report, 20, 22", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "annual-reports/2020-21.pdf (https://www.iasc.gov.au/sites/default/files/documents/iasc-annual-report-2021.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-001955", "entity_name": "International Air Services Commission", "folder_name": "International-Air-Services-Commission", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "[Page 73]\nIndex\nA office holders since 1992, 59\nyear in review, 1–3\naccountability and management, 20, 21–3, 23,\n39–40 code share services, 1, 6, 7, 16, 33\nAct, see International Air Services Commission Commission procedures, 39-40\nAct 1992; legislation Commissioners, 3, 8–11, 20, 22\nadditional public benefit criteria, 8, 39, 43–4 meetings, 2, 20, 21, 23; attendance, 11\noffice holders since 1992, 59\nadvertising and market research, 36\nsee also Chairperson\nair freight services, 2, 27-28, 31, 33, 34\nremuneration, 22\nAir New Zealand, 1, 3\ncommunications with interested parties, 12, 17–18\nair services arrangements, 12–13\ncompetitive tendering, 23\nairlines, 1–3, 12–13 complaints handling, 58\nsee also determinations and decisions; Qantas;\nconflict of interest, 22\nVirgin Australia\nconsultants and contractors, 23\nall-cargo services, 2, 27-29, 31, 33, 34\ncontact details, 58\nannual report, 20, 22", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "annual-reports/2020-21.pdf (https://www.iasc.gov.au/sites/default/files/documents/iasc-annual-report-2021.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "B-001955", "entity_name": "International Air Services Commission", "folder_name": "International-Air-Services-Commission", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "[Page 80]\nD H\nDarwin, 14 Haneda, 16, 19\ndecision times, 19 hearings, 21\nDenpasar, 14, 35, 36\nHong Kong, 34, 37\nDepartment of Infrastructure, Transport, Regional\nhuman resources, see Secretariat\nDevelopment, Communications and the Arts, 9,\n10–11, 20, 22, 23, 41, 42 I\ndeterminations and decisions, 3–6, 13–17, 27–31\nIndonesia, 14, 19, 35–6\nCommission procedures, 45–6\nInformation Publication Scheme, 41\ndecision times, 19\nexternal scrutiny, 22 interest, conflict of, 22\nRegister of Available Capacity, 10–11\ninterested parties, 10, 17–18\nstakeholder feedback, 17–18\ninterim determinations, 4\nDili, 14\nInternational Air Services Commission Act 1992,\nDirector, 9, 22, 23\n3–6\nE corporate governance practices, 21–2\nRegister of Available Capacity, 10–11\necologically sustainable development\nserving object performance target, 13–17\n(environmental performance reporting), 41", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "annual-reports/2022-23.pdf (https://www.iasc.gov.au/sites/default/files/documents/IASC_Annual%20Report_2022-23_Final_0.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "B-001955", "entity_name": "International Air Services Commission", "folder_name": "International-Air-Services-Commission", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "[Page 80]\nD H\nDarwin, 14 Haneda, 16, 19\ndecision times, 19 hearings, 21\nDenpasar, 14, 35, 36\nHong Kong, 34, 37\nDepartment of Infrastructure, Transport, Regional\nhuman resources, see Secretariat\nDevelopment, Communications and the Arts, 9,\n10–11, 20, 22, 23, 41, 42 I\ndeterminations and decisions, 3–6, 13–17, 27–31\nIndonesia, 14, 19, 35–6\nCommission procedures, 45–6\nInformation Publication Scheme, 41\ndecision times, 19\nexternal scrutiny, 22 interest, conflict of, 22\nRegister of Available Capacity, 10–11\ninterested parties, 10, 17–18\nstakeholder feedback, 17–18\ninterim determinations, 4\nDili, 14\nInternational Air Services Commission Act 1992,\nDirector, 9, 22, 23\n3–6\nE corporate governance practices, 21–2\nRegister of Available Capacity, 10–11\necologically sustainable development\nserving object performance target, 13–17\n(environmental performance reporting), 41", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "annual-reports/2022-23.pdf (https://www.iasc.gov.au/sites/default/files/documents/IASC_Annual%20Report_2022-23_Final_0.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] } ], "legislation_administered": [], "artifacts": [ { "category": "annual-reports", "year": "2024-25", "url": "https://www.iasc.gov.au/sites/default/files/documents/iasc_annual-report_2024-25.pdf", "file": "annual-reports/2024-25.pdf", "bytes": 6045365, "link_text": "IASC annual report 2024-2025" }, { "category": "annual-reports", "year": "2023-24", "url": 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