{ "entity_id": "S-ACT-027", "folder": "Icon-Water", "name": "Icon Water", "type": "State-Owned Corporation", "jurisdiction": "ACT", "portfolio": "Water", "website": "https://www.iconwater.com.au/", "data_status": "partial", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": false, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 1, "n_kpi_targets": 5, "n_kpi_results": 1, "n_outcomes": 1, "verified_own_data": true }, "strategy_profile": { "status": "needs_review", "confidence": "medium", "summary": "Our purpose of delivering essential water services every day and our vision of creating a sustainable water legacy both align with our Reconciliation Action Plan (RAP) commitment to fostering relationships, respect and opportunities with Aboriginal and Torres Strait Islander peoples.", "official_site_url": "https://www.iconwater.com.au/", "source_documents": [], "purpose": { "text": "Our purpose of delivering essential water services every day and our vision of creating a sustainable water legacy both align with our Reconciliation Action Plan (RAP) commitment to fostering relationships, respect and opportunities with Aboriginal and Torres Strait Islander peoples.", "source_url": "https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf", "source_page": 4, "source_deep_url": "https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf#page=4" }, "vision": null, "strategic_priorities": [ { "title": "Understanding Aboriginal and Torres Strait Islander cultures, histories, knowledge and rights within our organisation", "description": "Understanding Aboriginal and Torres Strait Islander 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"source_url": "https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf", "source_page": 10, "source_deep_url": "https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf#page=10" }, { "title": "Time together gauging health and values of Country understanding", "description": "Time together gauging health and values of Country understanding", "source_url": "https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf", "source_page": 10, "source_deep_url": "https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf#page=10" }, { "title": "Ensure a proportion of funding is allocated to organisations that support Aboriginal local First Nations initiatives", "description": "Ensure a proportion of funding is allocated to organisations that support Aboriginal local First Nations initiatives", "source_url": "https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf", "source_page": 10, "source_deep_url": "https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf#page=10" } ], "values": [ { "name": "community", "description": "", "source_url": "https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf", "source_page": null }, { "name": "care", "description": "", "source_url": "https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf", "source_page": null }, { "name": "courage", "description": "", "source_url": "https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf", "source_page": null }, { "name": "connection", "description": "", "source_url": "https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Reconciliation with Ngunnawal Community", "description": "Icon Water is committed to deepening its connection with the Ngunnawal community by listening, learning, 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"target_source_url": "https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf", "target_source_page": 10, "result_source_url": "", "result_source_page": null }, { "code": "C1", "measure": "Strategy, timeline and locations of tours, workshops and sharing a meal with Ngunnawal community", "target": "At least once annually", "latest_result": "", "status": "", "target_source_url": "https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf", "target_source_page": 10, "result_source_url": "", "result_source_page": null }, { "code": "D1", "measure": "Time together gauging health and values of Country understanding", "target": "At least twice per annum", "latest_result": "", "status": "", "target_source_url": "https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf", "target_source_page": 10, "result_source_url": "", "result_source_page": null }, { "code": "E1", "measure": "Proportion of funding allocated to 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fostering relationships, respect and opportunities with Aboriginal and Torres Strait Islander peoples.", "purposes_source_page": 4, "how_we_deliver": "We have focused on local action for the three core reconciliation pillars fostering relationships, respect and opportunities, while considering national reconciliation dimensions of race relations, equality and equity, institutional integrity, unity, and historical acceptance.", "how_we_deliver_source_page": 9, "government_priorities": [ { "text": "Understanding Aboriginal and Torres Strait Islander cultures, histories, knowledge and rights within our organisation", "source_page": 10 }, { "text": "Building relationships with Ngunnawal community representatives", "source_page": 10 }, { "text": "Strategy, timeline and locations of tours, workshops and sharing a meal with Ngunnawal community consulting on major Icon Water projects/activities", "source_page": 10 }, { "text": "Time together gauging health and values of Country understanding", "source_page": 10 }, { "text": "Ensure a proportion of funding is allocated to organisations that support Aboriginal local First Nations initiatives", "source_page": 10 } ], "outcomes": [ { "name": "Outcome 1: Reconciliation with Ngunnawal Community", "description": "Icon Water is committed to deepening its connection with the Ngunnawal community by listening, learning, and walking together in a spirit of shared purpose.", "key_activities": [ "Staff cultural awareness training", "Workplace cultural safety assessment" ], "source_page": 9 } ], "values": [ "community", "care", "courage", "connection" ], "values_framework_name": "None", "kpi_targets_2025_26": [ { "code": "A1", "measure": "Understanding, value and recognition of Aboriginal and Torres Strait Islander cultures", "target": "80% completed by 2027", "source_page": 10 }, { "code": "B1", "measure": "Ngunnawal community representatives accompanying Icon Water staff", "target": "At least four activities per annum", "source_page": 10 }, { "code": "C1", "measure": "Strategy, timeline and locations of tours, workshops and sharing a meal with Ngunnawal community", "target": "At least once annually", "source_page": 10 }, { "code": "D1", "measure": "Time together gauging health and values of Country understanding", "target": "At least twice per annum", "source_page": 10 }, { "code": "E1", "measure": "Proportion of funding allocated to organisations that support Aboriginal local First Nations initiatives", "target": "Annually", "source_page": 10 } ], "kpi_results_2024_25": [ { "code": "A1", "measure": "Understanding, value and recognition of Aboriginal and Torres Strait Islander cultures", "result": "50% completed by 2026", "status": "Partially achieved", "source_page": 10 } ], "_source_urls": { "annual_report_url": "", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "S-ACT-027", "entity_name": "Icon Water", "folder_name": "Icon-Water", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "[Page 6]\nMESSAGE FROM THE NGUNNAWAL COMMUNITY\nThe Ngunnawal Community welcomes Icon Water’s As the Traditional Owners as Custodians of Ngunnawal\ncommitment to reconciliation and recognise the effort Country, we encourage Icon Water to acknowledge,\nof staff to co-develop actions based on Ngunnawal engage and empower Ngunnawal people, and other\nCommunity consultation during Aboriginal Water First Nations people with connection to the region in the\nAssessments on the Cotter River in October 2024 and planning and delivery of urban water and wastewater\nMolonglo River in February 2025. services as outlined in this Reconciliation Action Plan.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-ACT-027", "entity_name": "Icon Water", "folder_name": "Icon-Water", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "[Page 6]\nMESSAGE FROM THE NGUNNAWAL COMMUNITY\nThe Ngunnawal Community welcomes Icon Water’s As the Traditional Owners as Custodians of Ngunnawal\ncommitment to reconciliation and recognise the effort Country, we encourage Icon Water to acknowledge,\nof staff to co-develop actions based on Ngunnawal engage and empower Ngunnawal people, and other\nCommunity consultation during Aboriginal Water First Nations people with connection to the region in the\nAssessments on the Cotter River in October 2024 and planning and delivery of urban water and wastewater\nMolonglo River in February 2025. services as outlined in this Reconciliation Action Plan.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery 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being of Aboriginal\nand Torres Strait Islander origin has fluctuated over time.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-ACT-027", "entity_name": "Icon Water", "folder_name": "Icon-Water", "category": "Procurement & Delivery", "scale": "small", "title": "Procurement lessons library for repeat purchases", "idea": "Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.", "quote": "Directors\nCarol Lilley\nChair (from 18 August 2024)\nBCom, FCA, CIA, CGAP, GAICD\nAppointed 1 April 2013\nCarol Lilley was appointed to the Icon Water Board in April 2013 and to the boards of Icon Distribution Investments Limited and Icon Retail Investments Limited in March 2017.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "pages/leadership.html (https://www.iconwater.com.au/about-us/who-are-we/leadership-team)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-ACT-027", "entity_name": "Icon Water", "folder_name": "Icon-Water", "category": "Procurement & Delivery", "scale": "large", "title": "Portfolio delivery office for major investments", "idea": "Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.", "quote": "Directors\nCarol Lilley\nChair (from 18 August 2024)\nBCom, FCA, CIA, CGAP, GAICD\nAppointed 1 April 2013\nCarol Lilley was appointed to the Icon Water Board in April 2013 and to the boards of Icon Distribution Investments Limited and Icon Retail Investments Limited in March 2017.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Delivery teams / suppliers", "source": "pages/leadership.html (https://www.iconwater.com.au/about-us/who-are-we/leadership-team)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce 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"Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-ACT-027", "entity_name": "Icon Water", "folder_name": "Icon-Water", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "Her experience is in governance and assurance including financial statement audit, internal audit and project and risk management, with a particular focus on government.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "pages/leadership.html (https://www.iconwater.com.au/about-us/who-are-we/leadership-team)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-ACT-027", "entity_name": "Icon Water", "folder_name": "Icon-Water", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "September 2025 General Manager Customer\nEngagement\ncommitments.\nƒ Define appropriate systems and capability to track, measure and\nSeptember, annually FNESC\nreport on RAP commitments.\nƒ Contact Reconciliation Australia to verify that our primary and\nsecondary contact details are up to date, to ensure we do not miss June annually FNESC\nBuild accountability and transparency out on important RAP correspondence.\nthrough reporting RAP achievements,\n12 ƒ Contact Reconciliation Australia to request our unique link, to access\nchallenges and learnings both August annually FNESC\nthe online RAP Impact Survey\ninternally and externally.\nƒ Complete and submit the annual RAP Impact Survey to\nSeptember, annually FNESC\nReconciliation Australia.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and 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data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-ACT-027", "entity_name": "Icon Water", "folder_name": "Icon-Water", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "Undertaking cultural activities with Ngunnawal community on Icon Water At least once per annum Manager Environment and\nproperties including cool burns Sustainability\n1 Where possible we will look to combine activities/deliverables to maximise outcomes and minimise demands on the Ngunnawal Community and Aboriginal and Torres Strait Islander peoples\n2 These actions are Ngunnawal priorities for delivery along with detailed Reconciliation Australia priorities set out on pages 17-20\n8 Icon Water Reflect Reconciliation Action Plan", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "other-pdfs/IconWater-RAP-202025.pdf (https://www.iconwater.com.au/sites/default/files/2025-07/IconWater-RAP%202025.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-ACT-027", "entity_name": "Icon Water", "folder_name": "Icon-Water", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "Undertaking cultural activities with Ngunnawal community on Icon Water At least once per annum 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