{ "entity_id": "S-SA-028", "folder": "HomeStart-Finance", "name": "HomeStart Finance", "type": "Statutory Authority", "jurisdiction": "SA", "portfolio": "Housing", "website": "https://www.homestart.com.au/", "data_status": "rich", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": true, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 8, "n_kpi_targets": 1, "n_kpi_results": 1, "n_outcomes": 1, "verified_own_data": true }, "strategy_profile": { "status": "published", "confidence": "high", "summary": "HomeStart’s reason for being is to make home ownership a reality for more people in South Australia in more ways. [CP p.7]", "official_site_url": "https://www.homestart.com.au/", "source_documents": [ { "type": "annual_report", "title": "Download", "url": "https://www.homestart.com.au/getmedia/742f692e-0b0b-4820-805f-8cf053f2d955/2024-2025-HomeStart-Annual-Report.PDF", "period": "2024-25", "confidence": "high" }, { "type": "annual_report", "title": "Annual Report 2022-23", "url": "https://www.homestart.com.au/getmedia/ed548b8b-d7b0-4eac-8f8b-63b63657044e/Homestart-Annual-Report-2022-23.PDF", "period": "2022-23", "confidence": "high" }, { "type": "annual_report", "title": "Annual Report 2021-22", "url": "https://www.homestart.com.au/getmedia/4a311793-7013-4581-a5bd-3749fe56e759/2021-22-HomeStart-Annual-Report-FINAL.PDF", "period": "2021-22", "confidence": "high" }, { "type": "annual_report", "title": "Annual Report 2020-21", "url": "https://www.homestart.com.au/getmedia/f441aa5d-686b-44ca-b8d1-b77efadfae22/annual-report-2020-2021-final-compressed.pdf", "period": "2020-21", "confidence": "high" }, { "type": "annual_report", "title": "Annual Report 2019-20", "url": "https://www.homestart.com.au/getmedia/2f9ee4d0-fa90-49d6-b5ad-1be373e9b89c/Annual-Report-2019-2020-FINAL_REDUCED.pdf", "period": "2019-20", "confidence": "high" }, { "type": "strategie", "title": "Strategic Plan 2024-2027", "url": "https://www.homestart.com.au/getmedia/da243564-90fc-4b2f-952b-3dc22aeeab3c/Strategic-Plan-2024-27.pdf", "period": "2024", "confidence": "medium" }, { "type": "strategie", "title": "Strategy Map 2024-2027", "url": "https://www.homestart.com.au/getmedia/2aeda983-bda4-4ced-96b0-ea069814af60/strategy-quick-guide-strategy-map-2024-27.pdf", "period": "2024", "confidence": "medium" } ], "purpose": { "text": "HomeStart’s reason for being is to make home ownership a reality for more people in South Australia in more ways. [CP p.7]", "source_url": "", "source_page": 7, "source_deep_url": "" }, "vision": { "text": "To make home ownership a reality for more people in South Australia in more ways. [CP p.7]", "source_url": "", "source_page": 7, "source_deep_url": "" }, "strategic_priorities": [ { "title": "Create more home owners", "description": "Create more home owners", "source_url": "", "source_page": 7, "source_deep_url": "" }, { "title": "Improve customer experience", "description": "Improve customer experience", "source_url": "", "source_page": 7, "source_deep_url": "" }, { "title": "Greater impact on target market", "description": "Greater impact on target market", "source_url": "", "source_page": 7, "source_deep_url": "" }, { "title": "Strong financials", "description": "Strong financials", "source_url": "", "source_page": 7, "source_deep_url": "" }, { "title": "Build financial strength", "description": "Build financial strength", "source_url": "", "source_page": 7, "source_deep_url": "" }, { "title": "Expand lending to people who feel shut out", "description": "Expand lending to people who feel shut out", "source_url": "", "source_page": 7, "source_deep_url": "" }, { "title": "Increase productivity", "description": "Increase productivity", "source_url": "", "source_page": 7, "source_deep_url": "" }, { "title": "Improve operational quality", "description": "Improve operational quality", "source_url": "", "source_page": 7, "source_deep_url": "" }, { "title": "Continuously improve our use of technology", "description": "Continuously improve our use of technology", "source_url": "", "source_page": 7, "source_deep_url": "" }, { "title": "Reduce barriers for home buyers", "description": "Reduce barriers for home buyers", "source_url": "", "source_page": 7, "source_deep_url": "" }, { "title": "Focus on developing our people", "description": "Focus on developing our people", "source_url": "", "source_page": 7, "source_deep_url": "" }, { "title": "Build effective leadership", "description": "Build effective leadership", "source_url": "", "source_page": 7, "source_deep_url": "" }, { "title": "Increase collaboration", "description": "Increase collaboration", "source_url": "", "source_page": 7, "source_deep_url": "" } ], "values": [ { "name": "Opportunity", "description": "", "source_url": "", "source_page": null }, { "name": "Determination", "description": "", "source_url": "", "source_page": null }, { "name": "Openness", "description": "", "source_url": "", "source_page": null }, { "name": "Simplicity", "description": "", "source_url": "", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Home ownership", "description": "Helping deliver on housing affordability and supporting housing supply through construction-related lending.", "activities": [ "Facilitating home ownership", "Providing construction-related loans" ], "source_url": "", "source_page": 9, "source_deep_url": "" } ], "performance_measures": [ { "code": "CCE01", "measure": "Cumulative contribution to the State Government", "target": "27 GW (cumulative)", "latest_result": "88%", "status": "Achieved", "target_source_url": "", "target_source_page": null, "result_source_url": "https://www.homestart.com.au/getmedia/742f692e-0b0b-4820-805f-8cf053f2d955/2024-2025-HomeStart-Annual-Report.PDF", "result_source_page": null } ], "document_alignment_terms": { "must_support": [ "HomeStart’s reason for being is to make home ownership a reality for more people in South Australia in more ways. [CP p.7]", "To make home ownership a reality for more people in South Australia in more ways. [CP p.7]", "Create more home owners", "Improve customer experience", "Greater impact on target market", "Strong financials", "Build financial strength", "Expand lending to people who feel shut out", "Increase productivity", "Improve operational quality" ], "watch_terms": [ "Cumulative contribution to the State Government" ], "avoid_claiming_without_evidence": [] }, "review_note": "" }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2024-27", "vision": "To make home ownership a reality for more people in South Australia in more ways. [CP p.7]", "vision_source_page": 7, "purposes": "HomeStart’s reason for being is to make home ownership a reality for more people in South Australia in more ways. [CP p.7]", "purposes_source_page": 7, "how_we_deliver": "Through this plan, we aim to help create thousands of new home owners, enabling more South Australians to achieve their goals and aspirations. [CP p.7]", "how_we_deliver_source_page": 7, "government_priorities": [ { "text": "Create more home owners", "source_page": 7 }, { "text": "Improve customer experience", "source_page": 7 }, { "text": "Greater impact on target market", "source_page": 7 }, { "text": "Strong financials", "source_page": 7 }, { "text": "Build financial strength", "source_page": 7 }, { "text": "Expand lending to people who feel shut out", "source_page": 7 }, { "text": "Increase productivity", "source_page": 7 }, { "text": "Improve operational quality", "source_page": 7 }, { "text": "Continuously improve our use of technology", "source_page": 7 }, { "text": "Reduce barriers for home buyers", "source_page": 7 }, { "text": "Focus on developing our people", "source_page": 7 }, { "text": "Build effective leadership", "source_page": 7 }, { "text": "Increase collaboration", "source_page": 7 } ], "outcomes": [ { "name": "Outcome 1: Home ownership", "description": "Helping deliver on housing affordability and supporting housing supply through construction-related lending.", "key_activities": [ "Facilitating home ownership", "Providing construction-related loans" ], "source_page": 9 } ], "values": [ "Opportunity", "Determination", "Openness", "Simplicity" ], "values_framework_name": "HomeStart Strategic Plan Values", "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "Cumulative contribution to the State Government", "target": "27 GW (cumulative)", "source_page": null } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "Cumulative contribution to the State Government", "result": "88%", "status": "Achieved", "source_page": null } ], "_source_urls": { "annual_report_url": "https://www.homestart.com.au/getmedia/742f692e-0b0b-4820-805f-8cf053f2d955/2024-2025-HomeStart-Annual-Report.PDF", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "S-SA-028", "entity_name": "HomeStart Finance", "folder_name": "HomeStart-Finance", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "[pages 22,23]\ng of risks and controls through\ninformation is provided at Note 8 to the financial statements. a risk management system\n»\ncontinuous monitoring and reassessment of risks and\nBoard member benefits\ninternal controls, prompted by our risk management\nsystem’s interactive email capability and through regular\nDuring or since the 2019-20 financial year, no Board member\ndiscussion at executive and team level\nhas received or become entitled to receive a personal benefit\n»\n(other than a remuneration benefit included at Note 8 to organisation-wide feedback on existing and emerging risks\nthe financial statements) because of a contract made with\n»\ncomprehensive reporting to Executive, Audit Committee\nHomeStart by:\nand Board.\n»\nthe Board member\n»\nany organisation of which the Board member is a member\n22", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2019-20.pdf (https://www.homestart.com.au/getmedia/2f9ee4d0-fa90-49d6-b5ad-1be373e9b89c/Annual-Report-2019-2020-FINAL_REDUCED.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-SA-028", "entity_name": "HomeStart Finance", "folder_name": "HomeStart-Finance", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "[pages 22,23]\ng of risks and controls through\ninformation is provided at Note 8 to the financial statements. a risk management system\n»\ncontinuous monitoring and reassessment of risks and\nBoard member benefits\ninternal controls, prompted by our risk management\nsystem’s interactive email capability and through regular\nDuring or since the 2019-20 financial year, no Board member\ndiscussion at executive and team level\nhas received or become entitled to receive a personal benefit\n»\n(other than a remuneration benefit included at Note 8 to organisation-wide feedback on existing and emerging risks\nthe financial statements) because of a contract made with\n»\ncomprehensive reporting to Executive, Audit Committee\nHomeStart by:\nand Board.\n»\nthe Board member\n»\nany organisation of which the Board member is a member\n22", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2019-20.pdf (https://www.homestart.com.au/getmedia/2f9ee4d0-fa90-49d6-b5ad-1be373e9b89c/Annual-Report-2019-2020-FINAL_REDUCED.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-SA-028", "entity_name": "HomeStart Finance", "folder_name": "HomeStart-Finance", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "Consultancy Expenditure\nConsultant Purpose of Consultancy Number Cost $’000\nTotal consultancies below $10 000 Various 2 7\nTotal consultancies $10 000 and above\nBrett & Watson Actuary review 1 17\nGlobal Centre for Modern Ageing Market research 1 25\nTotal consultancies 4 49\nStatutory information\nWork Health & Safety (WHS) • continued ergonomic assessments, in the workplace\nand for work from home employees\nHomeStart is committed to ensuring and maintaining a\nsafe work environment, with a focus on an injury-free • paid COVID-19 leave\nworkplace while providing an environment where there • site and access evaluation for vision impaired\nis a high level of engagement. employees\nHomeStart continues to meet key requirements of WHS • Healthy Minds program delivered to all employees\nlegislation and ensures the WHS Manual is updated\n• review of Disability Access and Inclusion Plan.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "annual-reports/2021-22.pdf (https://www.homestart.com.au/getmedia/4a311793-7013-4581-a5bd-3749fe56e759/2021-22-HomeStart-Annual-Report-FINAL.PDF)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-SA-028", "entity_name": "HomeStart Finance", "folder_name": "HomeStart-Finance", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "Consultancy Expenditure\nConsultant Purpose of Consultancy Number Cost $’000\nTotal consultancies below $10 000 Various 2 7\nTotal consultancies $10 000 and above\nBrett & Watson Actuary review 1 17\nGlobal Centre for Modern Ageing Market research 1 25\nTotal consultancies 4 49\nStatutory information\nWork Health & Safety (WHS) • continued ergonomic assessments, in the workplace\nand for work from home employees\nHomeStart is committed to ensuring and maintaining a\nsafe work environment, with a focus on an injury-free • paid COVID-19 leave\nworkplace while providing an environment where there • site and access evaluation for vision impaired\nis a high level of engagement. employees\nHomeStart continues to meet key requirements of WHS • Healthy Minds program delivered to all employees\nlegislation and ensures the WHS Manual is updated\n• review of Disability Access and Inclusion Plan.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "annual-reports/2021-22.pdf (https://www.homestart.com.au/getmedia/4a311793-7013-4581-a5bd-3749fe56e759/2021-22-HomeStart-Annual-Report-FINAL.PDF)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-SA-028", "entity_name": "HomeStart Finance", "folder_name": "HomeStart-Finance", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "The • monitoring risk management processes\nmembers who held office during 2022-23 are and status of risks and internal\nidentified on pages 25 to 27. controls\nBoard members are independent of the • reviewing the financial reporting\norganisation and chosen for their expertise processes and outputs\nand skills in matters related, or complementary • reviewing compliance with relevant\nto, HomeStart’s business. laws and regulations\nThe Board is responsible to the Treasurer for • monitoring the internal and external\noverseeing HomeStart’s business operations, audit functions\nwith a focus on corporate accountability,\n• monitoring internal control processes\nstrategic planning, monitoring, policy\ndevelopment and protecting the State • approving changes to the risk\nGovernment’s financial and other interests in management framework\nthe organisation. • to operate in a commercial manner", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "annual-reports/2022-23.pdf (https://www.homestart.com.au/getmedia/ed548b8b-d7b0-4eac-8f8b-63b63657044e/Homestart-Annual-Report-2022-23.PDF)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-SA-028", "entity_name": "HomeStart Finance", "folder_name": "HomeStart-Finance", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "The • monitoring risk management processes\nmembers who held office during 2022-23 are and status of risks and internal\nidentified on pages 25 to 27. controls\nBoard members are independent of the • reviewing the financial reporting\norganisation and chosen for their expertise processes and outputs\nand skills in matters related, or complementary • reviewing compliance with relevant\nto, HomeStart’s business. laws and regulations\nThe Board is responsible to the Treasurer for • monitoring the internal and external\noverseeing HomeStart’s business operations, audit functions\nwith a focus on corporate accountability,\n• monitoring internal control processes\nstrategic planning, monitoring, policy\ndevelopment and protecting the State • approving changes to the risk\nGovernment’s financial and other interests in management framework\nthe organisation. • to operate in a commercial manner", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "annual-reports/2022-23.pdf (https://www.homestart.com.au/getmedia/ed548b8b-d7b0-4eac-8f8b-63b63657044e/Homestart-Annual-Report-2022-23.PDF)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-SA-028", "entity_name": "HomeStart Finance", "folder_name": "HomeStart-Finance", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "[Page 11]\nOur Strategy\n2021-24\nLAICNANIF\nREMOTSUC\nSSECORP\nELPOEP\n11\nMeet financial\ntargets\nGrow the portfolio Manage risk\nIncrease number\nof home owners\nImprove customer Make more people\nhome ownership ‘home loan ready’\njourney\nEnable digital Improve Create innovative\ncustomer end-to-end customer customer\nexperience experience solutions\nDeliver technology\nroadmap\nIncrease capability Invest in Build culture of\nfor change our people achievement\nConnect to\nour purpose", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2022-23.pdf (https://www.homestart.com.au/getmedia/ed548b8b-d7b0-4eac-8f8b-63b63657044e/Homestart-Annual-Report-2022-23.PDF)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-SA-028", "entity_name": "HomeStart Finance", "folder_name": "HomeStart-Finance", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "[Page 11]\nOur Strategy\n2021-24\nLAICNANIF\nREMOTSUC\nSSECORP\nELPOEP\n11\nMeet financial\ntargets\nGrow the portfolio Manage risk\nIncrease number\nof home owners\nImprove customer Make more people\nhome ownership ‘home loan ready’\njourney\nEnable digital Improve Create innovative\ncustomer end-to-end customer customer\nexperience experience solutions\nDeliver technology\nroadmap\nIncrease capability Invest in Build culture of\nfor change our people achievement\nConnect to\nour purpose", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2022-23.pdf (https://www.homestart.com.au/getmedia/ed548b8b-d7b0-4eac-8f8b-63b63657044e/Homestart-Annual-Report-2022-23.PDF)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-SA-028", "entity_name": "HomeStart Finance", "folder_name": "HomeStart-Finance", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "In 2020-21, HomeStart achieved the financial targets set by Market conditions continued to enable large volumes of\nthe State Government, including an operating profit before customers to refinance their loan to other major lenders,\ntax of $49.6 million and a return on equity of 31% against a which is a positive outcome closely aligned to HomeStart’s\ntarget of 9%. role and purpose in the market.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "annual-reports/2020-21.pdf (https://www.homestart.com.au/getmedia/f441aa5d-686b-44ca-b8d1-b77efadfae22/annual-report-2020-2021-final-compressed.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-SA-028", "entity_name": "HomeStart Finance", "folder_name": "HomeStart-Finance", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "In 2020-21, HomeStart achieved the financial targets set by Market conditions continued to enable large volumes of\nthe State Government, including an operating profit before customers to refinance their loan to other major lenders,\ntax of $49.6 million and a return on equity of 31% against a which is a positive outcome closely aligned to HomeStart’s\ntarget of 9%. role and purpose in the market.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "annual-reports/2020-21.pdf (https://www.homestart.com.au/getmedia/f441aa5d-686b-44ca-b8d1-b77efadfae22/annual-report-2020-2021-final-compressed.pdf)", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-SA-028", "entity_name": "HomeStart Finance", "folder_name": "HomeStart-Finance", "category": "Case Processing", "scale": "small", "title": "Triage queue for stuck or ageing cases", "idea": "Use existing case data to flag ageing, duplicate, incomplete, or high-risk cases for earlier intervention.", "quote": "[pages 35,36,37]\n) - -\nTransactions with SA Government as owner\nDividends paid/payable 24 (16,301) - - (16,301)\nBalance at 30 June 2019 156,113 7,306 (4,202) 159,217\nAdjustment on initial application of AASB16 (545) - - (545)\nAdjusted balance at 1 July 2019 155,568 7,306 (4,202) 158,672\nProfit after income tax equivalent for 2019-20 21,855 - - 21,855\nChange in fair value of derivatives 2.5.5 - - (247) (247)\nTotal comprehensive result for 2019-20 21,855 - (247) 21,608\nTransfer to/from credit loss reserve 26 (3,410) 3,410 - -\nTransactions with SA Government as owner\nDividends paid/payable 24 (21,855) - - (21,855)\nBalance at 30 June 2020 152,158 10,716 (4,449) 158,425\nThe accompanying notes form part of these financial statements.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Applicants / case officers", "source": "annual-reports/2019-20.pdf (https://www.homestart.com.au/getmedia/2f9ee4d0-fa90-49d6-b5ad-1be373e9b89c/Annual-Report-2019-2020-FINAL_REDUCED.pdf)", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current 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