{
  "entity_id": "S-VIC-047",
  "folder": "Fire-Rescue-Victoria",
  "name": "Fire Rescue Victoria",
  "type": "Statutory Authority",
  "jurisdiction": "VIC",
  "portfolio": "Justice",
  "website": "https://www.frv.vic.gov.au/",
  "data_status": "rich",
  "completeness": {
    "has_strategy_brief": true,
    "has_strategy_structured": true,
    "has_vision": true,
    "has_kpi_targets": true,
    "has_kpi_results": true,
    "has_strategy_overview": true,
    "has_legislation_text": true,
    "has_legislation_structured": false,
    "has_global_initiatives_text": false,
    "has_global_initiatives_structured": false,
    "n_global_initiatives": 0,
    "has_ideas": true,
    "has_artifacts": true,
    "n_ideas": 12,
    "n_legislation": 0,
    "n_artifacts": 11,
    "n_kpi_targets": 3,
    "n_kpi_results": 3,
    "n_outcomes": 2,
    "verified_own_data": true
  },
  "strategy_profile": {
    "status": "published",
    "confidence": "high",
    "summary": "Our purpose is to keep Victorian communities safe. [AR p.9]",
    "official_site_url": "https://www.frv.vic.gov.au/",
    "source_documents": [
      {
        "type": "annual_report",
        "title": "FRV Annual Report 2024-25 PDF 9.06 MB (opens in a new window)",
        "url": "https://www.frv.vic.gov.au/sites/default/files/2026-02/FRV-Annual-Report-2024-25PDF9-MB.pdf",
        "period": "2024-25",
        "confidence": "high"
      },
      {
        "type": "annual_report",
        "title": "FRV Annual Report 2023-24 PDF 5.88 MB (opens in a new window)",
        "url": "https://www.frv.vic.gov.au/sites/default/files/2026-02/fire-rescue-victoria-annual-report-2023-24.pdf",
        "period": "2023-24",
        "confidence": "high"
      },
      {
        "type": "annual_report",
        "title": "FRV Annual Report 2022-23 PDF 6.72 MB (opens in a new window)",
        "url": "https://www.frv.vic.gov.au/sites/default/files/2024-02/FRV-Annual-Report-2022-23-FINAL-with-ISSN.pdf",
        "period": "2022-23",
        "confidence": "high"
      },
      {
        "type": "annual_report",
        "title": "FRV Annual Report 2021-22 PDF 8.88 MB (opens in a new window)",
        "url": "https://www.frv.vic.gov.au/sites/default/files/2023-05/FireRescueVictoria-AnnualReport-2021-22-EDITED.pdf",
        "period": "2021-22",
        "confidence": "high"
      },
      {
        "type": "annual_report",
        "title": "FRV Annual Report 2020-21 PDF 7.43 MB (opens in a new window)",
        "url": "https://www.frv.vic.gov.au/sites/default/files/2021-11/FRV%20Annual%20Report%202020-21.pdf",
        "period": "2020-21",
        "confidence": "high"
      },
      {
        "type": "strategie",
        "title": "Download the Year Two to Five Fire Services Reform Implementation Plan",
        "url": "https://www.parliament.vic.gov.au/4905e8/globalassets/tabled-paper-documents/tabled-paper-7179/fsr_implementation-plan_may-2023-update-final-v1.pdf",
        "period": "2023",
        "confidence": "medium"
      }
    ],
    "purpose": {
      "text": "Our purpose is to keep Victorian communities safe. [AR p.9]",
      "source_url": "",
      "source_page": 9,
      "source_deep_url": ""
    },
    "vision": {
      "text": "Safer and more resilient communities supported by a modern, professional and inclusive fire and rescue service. [AR p.9]",
      "source_url": "",
      "source_page": 9,
      "source_deep_url": ""
    },
    "strategic_priorities": [
      {
        "title": "Community: identify and understand the needs of the various communities we service.",
        "description": "Community: identify and understand the needs of the various communities we service.",
        "source_url": "",
        "source_page": 14,
        "source_deep_url": ""
      },
      {
        "title": "Firefighter health and safety: ensure our firefighters are well equipped and protected while serving the community.",
        "description": "Firefighter health and safety: ensure our firefighters are well equipped and protected while serving the community.",
        "source_url": "",
        "source_page": 14,
        "source_deep_url": ""
      },
      {
        "title": "Interoperability: with the CFA, collaboratively develop a complementary fire service that meets the needs of the communi",
        "description": "Interoperability: with the CFA, collaboratively develop a complementary fire service that meets the needs of the community.",
        "source_url": "",
        "source_page": 14,
        "source_deep_url": ""
      },
      {
        "title": "Infrastructure: undertake various capital works programs to support the delivery of an effective fire service to the com",
        "description": "Infrastructure: undertake various capital works programs to support the delivery of an effective fire service to the community.",
        "source_url": "",
        "source_page": 14,
        "source_deep_url": ""
      },
      {
        "title": "Technology: invest in our ICT technology to ensure our firefighters have access to cutting edge learning, regardless of ",
        "description": "Technology: invest in our ICT technology to ensure our firefighters have access to cutting edge learning, regardless of station location.",
        "source_url": "",
        "source_page": 14,
        "source_deep_url": ""
      },
      {
        "title": "Fleet: update our fleet of 250 firefighting road appliances.",
        "description": "Fleet: update our fleet of 250 firefighting road appliances.",
        "source_url": "",
        "source_page": 14,
        "source_deep_url": ""
      }
    ],
    "values": [
      {
        "name": "Community",
        "description": "",
        "source_url": "",
        "source_page": null
      },
      {
        "name": "Teamwork",
        "description": "",
        "source_url": "",
        "source_page": null
      },
      {
        "name": "Integrity",
        "description": "",
        "source_url": "",
        "source_page": null
      },
      {
        "name": "Respect",
        "description": "",
        "source_url": "",
        "source_page": null
      },
      {
        "name": "Accountability",
        "description": "",
        "source_url": "",
        "source_page": null
      }
    ],
    "outcomes": [
      {
        "name": "Outcome 1: Emergency Response",
        "description": "To provide timely and effective emergency response services to Victorian communities.",
        "activities": [
          "Delivering safe and sustainable fire and rescue services",
          "Providing emergency prevention and response services",
          "Collaborating with partner agencies"
        ],
        "source_url": "",
        "source_page": 9,
        "source_deep_url": ""
      },
      {
        "name": "Outcome 2: Community Safety",
        "description": "To enhance community safety and resilience through education and prevention programs.",
        "activities": [
          "Educating the community through fire prevention programs",
          "Improving community safety and building resilience"
        ],
        "source_url": "",
        "source_page": 9,
        "source_deep_url": ""
      }
    ],
    "performance_measures": [
      {
        "code": "CCE01",
        "measure": "Structure fire response time",
        "target": "88.2% within 7 minutes and 42 seconds",
        "latest_result": "87.2% within 7 minutes and 42 seconds",
        "status": "Achieved",
        "target_source_url": "",
        "target_source_page": 15,
        "result_source_url": "https://www.frv.vic.gov.au/sites/default/files/2026-02/FRV-Annual-Report-2024-25PDF9-MB.pdf",
        "result_source_page": 15
      },
      {
        "code": "CCE02",
        "measure": "Emergency Medical Response",
        "target": "93.8% within 9 minutes and 12 seconds",
        "latest_result": "94.8% within 9 minutes and 12 seconds",
        "status": "Achieved",
        "target_source_url": "",
        "target_source_page": 15,
        "result_source_url": "https://www.frv.vic.gov.au/sites/default/files/2026-02/FRV-Annual-Report-2024-25PDF9-MB.pdf",
        "result_source_page": 15
      },
      {
        "code": "CCE03",
        "measure": "Road crash rescue",
        "target": "84% within 13 minutes and 30 seconds",
        "latest_result": "85.1% within 13 minutes and 30 seconds",
        "status": "Achieved",
        "target_source_url": "",
        "target_source_page": 15,
        "result_source_url": "https://www.frv.vic.gov.au/sites/default/files/2026-02/FRV-Annual-Report-2024-25PDF9-MB.pdf",
        "result_source_page": 15
      }
    ],
    "document_alignment_terms": {
      "must_support": [
        "Our purpose is to keep Victorian communities safe. [AR p.9]",
        "Safer and more resilient communities supported by a modern, professional and inclusive fire and rescue service. [AR p.9]",
        "Community: identify and understand the needs of the various communities we service.",
        "Firefighter health and safety: ensure our firefighters are well equipped and protected while serving the community.",
        "Interoperability: with the CFA, collaboratively develop a complementary fire service that meets the needs of the community.",
        "Infrastructure: undertake various capital works programs to support the delivery of an effective fire service to the community.",
        "Technology: invest in our ICT technology to ensure our firefighters have access to cutting edge learning, regardless of station location.",
        "Fleet: update our fleet of 250 firefighting road appliances."
      ],
      "watch_terms": [
        "Structure fire response time",
        "Emergency Medical Response",
        "Road crash rescue"
      ],
      "avoid_claiming_without_evidence": []
    },
    "review_note": ""
  },
  "global_initiatives": null,
  "strategy": {
    "reporting_period": "2024-25",
    "corporate_plan_period": "2025-26",
    "vision": "Safer and more resilient communities supported by a modern, professional and inclusive fire and rescue service. [AR p.9]",
    "vision_source_page": 9,
    "purposes": "Our purpose is to keep Victorian communities safe. [AR p.9]",
    "purposes_source_page": 9,
    "how_we_deliver": "We achieve this by: delivering safe and sustainable fire and rescue services to the communities we serve; providing emergency prevention and response services; collaborating and coordinating with the CFA and other partner emergency service agencies to best meet the safety needs of the Victorian community; driving systemic change to the built environment through reforms to building design, regulations and legislation; providing operational and management support to the Country Fire Authority (CFA) including support to maintain, strengthen and encourage the capability of volunteers; educating the community through fire prevention programs that improve community safety and build resilience. [AR p.9]",
    "how_we_deliver_source_page": 9,
    "government_priorities": [
      {
        "text": "Community: identify and understand the needs of the various communities we service.",
        "source_page": 14
      },
      {
        "text": "Firefighter health and safety: ensure our firefighters are well equipped and protected while serving the community.",
        "source_page": 14
      },
      {
        "text": "Interoperability: with the CFA, collaboratively develop a complementary fire service that meets the needs of the community.",
        "source_page": 14
      },
      {
        "text": "Infrastructure: undertake various capital works programs to support the delivery of an effective fire service to the community.",
        "source_page": 14
      },
      {
        "text": "Technology: invest in our ICT technology to ensure our firefighters have access to cutting edge learning, regardless of station location.",
        "source_page": 14
      },
      {
        "text": "Fleet: update our fleet of 250 firefighting road appliances.",
        "source_page": 14
      }
    ],
    "outcomes": [
      {
        "name": "Outcome 1: Emergency Response",
        "description": "To provide timely and effective emergency response services to Victorian communities.",
        "key_activities": [
          "Delivering safe and sustainable fire and rescue services",
          "Providing emergency prevention and response services",
          "Collaborating with partner agencies"
        ],
        "source_page": 9
      },
      {
        "name": "Outcome 2: Community Safety",
        "description": "To enhance community safety and resilience through education and prevention programs.",
        "key_activities": [
          "Educating the community through fire prevention programs",
          "Improving community safety and building resilience"
        ],
        "source_page": 9
      }
    ],
    "values": [
      "Community",
      "Teamwork",
      "Integrity",
      "Respect",
      "Accountability"
    ],
    "values_framework_name": null,
    "kpi_targets_2025_26": [
      {
        "code": "CCE01",
        "measure": "Structure fire response time",
        "target": "88.2% within 7 minutes and 42 seconds",
        "source_page": 15
      },
      {
        "code": "CCE02",
        "measure": "Emergency Medical Response",
        "target": "93.8% within 9 minutes and 12 seconds",
        "source_page": 15
      },
      {
        "code": "CCE03",
        "measure": "Road crash rescue",
        "target": "84% within 13 minutes and 30 seconds",
        "source_page": 15
      }
    ],
    "kpi_results_2024_25": [
      {
        "code": "CCE01",
        "measure": "Structure fire response time",
        "result": "87.2% within 7 minutes and 42 seconds",
        "status": "Achieved",
        "source_page": 15
      },
      {
        "code": "CCE02",
        "measure": "Emergency Medical Response",
        "result": "94.8% within 9 minutes and 12 seconds",
        "status": "Achieved",
        "source_page": 15
      },
      {
        "code": "CCE03",
        "measure": "Road crash rescue",
        "result": "85.1% within 13 minutes and 30 seconds",
        "status": "Achieved",
        "source_page": 15
      }
    ],
    "_source_urls": {
      "annual_report_url": "https://www.frv.vic.gov.au/sites/default/files/2026-02/FRV-Annual-Report-2024-25PDF9-MB.pdf",
      "corporate_plan_url": ""
    }
  },
  "ideas": [
    {
      "entity_id": "S-VIC-047",
      "entity_name": "Fire Rescue Victoria",
      "folder_name": "Fire-Rescue-Victoria",
      "category": "Data & Performance",
      "scale": "small",
      "title": "KPI evidence register with named owners",
      "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.",
      "quote": "FRV’s strategic pillars for 2020–21 are:\nCommunity Service People Collaboration\nFRV Outcomes Framework\nCommunity Service People Collaboration\nOutcome 1.1 Outcome 2.1 Outcome 3.1 Outcome 4.1\nFRV is a trusted and respected We utilise modern technology FRV is a values-based Community engagement\ncommunity partner and our skilled workforce to organisation and our values are is valued by FRV\ndeliver effective, responsive reflected in everything we do\nOutcome 1.2 and sustainable services Outcome 4.2\nCommunity members Outcome 3.2 The contribution of our\nunderstand risk in their local Outcome 2.2 FRV supports and promotes volunteer partners is\nenvironment Our services are flexible, the health, wellness and safety recognised and valued\nadaptive and collaborative of our people\nOutcome 1.3 Outcome 4.3\nFRV engagement is tailored to Outcome 2.3 Outcome 3.3 Interoperability and",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / Parliament / public",
      "source": "annual-reports/2020-21.pdf (https://www.frv.vic.gov.au/sites/default/files/2021-11/FRV%20Annual%20Report%202020-21.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "S-VIC-047",
      "entity_name": "Fire Rescue Victoria",
      "folder_name": "Fire-Rescue-Victoria",
      "category": "Data & Performance",
      "scale": "large",
      "title": "Outcome dashboard linking budget, delivery, and public impact",
      "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.",
      "quote": "FRV’s strategic pillars for 2020–21 are:\nCommunity Service People Collaboration\nFRV Outcomes Framework\nCommunity Service People Collaboration\nOutcome 1.1 Outcome 2.1 Outcome 3.1 Outcome 4.1\nFRV is a trusted and respected We utilise modern technology FRV is a values-based Community engagement\ncommunity partner and our skilled workforce to organisation and our values are is valued by FRV\ndeliver effective, responsive reflected in everything we do\nOutcome 1.2 and sustainable services Outcome 4.2\nCommunity members Outcome 3.2 The contribution of our\nunderstand risk in their local Outcome 2.2 FRV supports and promotes volunteer partners is\nenvironment Our services are flexible, the health, wellness and safety recognised and valued\nadaptive and collaborative of our people\nOutcome 1.3 Outcome 4.3\nFRV engagement is tailored to Outcome 2.3 Outcome 3.3 Interoperability and",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / Parliament / public",
      "source": "annual-reports/2020-21.pdf (https://www.frv.vic.gov.au/sites/default/files/2021-11/FRV%20Annual%20Report%202020-21.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "S-VIC-047",
      "entity_name": "Fire Rescue Victoria",
      "folder_name": "Fire-Rescue-Victoria",
      "category": "Citizen Services",
      "scale": "small",
      "title": "Plain-language service pages and proactive status updates",
      "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.",
      "quote": "[Page 31]\nTable 5: Priority five implementation actions for year 2-5 of fire services reform\nAction Lead Objective Completion\nAgency Date\n5.6 Develop an initial funding plan DJCS, CFA and FRV have funding Dec 2021\nthat addresses high priority with plans for years three and four\nfunding requirements for CFA CFA & that are evidence-based and\nand FRV in years three and four FRV based upon an independent\nof the Fire Services Reform and review.\naddresses the impact of:\n• transfers of functions,\nresources and assets\nbetween CFA and FRV\n• the change to the FRV\nfire district upon the fire\nservices property levy\nrevenue base after the\ncommencing day\n• any changes to the\ndifferential rates of the fire\nservices property levy after\nthe commencing day.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / service users",
      "source": "strategies/fsr_implementation-plan_may-2023-update-final-v1.pdf (https://www.parliament.vic.gov.au/4905e8/globalassets/tabled-paper-documents/tabled-paper-7179/fsr_implementation-plan_may-2023-update-final-v1.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "S-VIC-047",
      "entity_name": "Fire Rescue Victoria",
      "folder_name": "Fire-Rescue-Victoria",
      "category": "Citizen Services",
      "scale": "large",
      "title": "Single front door for life-event based services",
      "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.",
      "quote": "[Page 31]\nTable 5: Priority five implementation actions for year 2-5 of fire services reform\nAction Lead Objective Completion\nAgency Date\n5.6 Develop an initial funding plan DJCS, CFA and FRV have funding Dec 2021\nthat addresses high priority with plans for years three and four\nfunding requirements for CFA CFA & that are evidence-based and\nand FRV in years three and four FRV based upon an independent\nof the Fire Services Reform and review.\naddresses the impact of:\n• transfers of functions,\nresources and assets\nbetween CFA and FRV\n• the change to the FRV\nfire district upon the fire\nservices property levy\nrevenue base after the\ncommencing day\n• any changes to the\ndifferential rates of the fire\nservices property levy after\nthe commencing day.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / service users",
      "source": "strategies/fsr_implementation-plan_may-2023-update-final-v1.pdf (https://www.parliament.vic.gov.au/4905e8/globalassets/tabled-paper-documents/tabled-paper-7179/fsr_implementation-plan_may-2023-update-final-v1.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "S-VIC-047",
      "entity_name": "Fire Rescue Victoria",
      "folder_name": "Fire-Rescue-Victoria",
      "category": "Risk & Assurance",
      "scale": "small",
      "title": "Recommendation tracker for audits, reviews, and inquiries",
      "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.",
      "quote": "Audit Risk and Compliance\nCommittee\nDeputy commissioners and\ndeputy secretary SD 3.2.1.3(F) / FRD 22\nOur Audit Risk and Compliance Committee is established to\nSix Deputy Fire Rescue Commissioners have been appointed meet the requirements of the Financial Management Act 1994.\nby the Governor in Council pursuant to section 9A of the FRV It provides independent assurance and assistance to the Fire\nAct to support the Fire Rescue Commissioner.",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / assurance teams",
      "source": "annual-reports/2022-23.pdf (https://www.frv.vic.gov.au/sites/default/files/2024-02/FRV-Annual-Report-2022-23-FINAL-with-ISSN.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "S-VIC-047",
      "entity_name": "Fire Rescue Victoria",
      "folder_name": "Fire-Rescue-Victoria",
      "category": "Risk & Assurance",
      "scale": "large",
      "title": "Integrated assurance and lessons-learned system",
      "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.",
      "quote": "Audit Risk and Compliance\nCommittee\nDeputy commissioners and\ndeputy secretary SD 3.2.1.3(F) / FRD 22\nOur Audit Risk and Compliance Committee is established to\nSix Deputy Fire Rescue Commissioners have been appointed meet the requirements of the Financial Management Act 1994.\nby the Governor in Council pursuant to section 9A of the FRV It provides independent assurance and assistance to the Fire\nAct to support the Fire Rescue Commissioner.",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Executives / assurance teams",
      "source": "annual-reports/2022-23.pdf (https://www.frv.vic.gov.au/sites/default/files/2024-02/FRV-Annual-Report-2022-23-FINAL-with-ISSN.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Regulatory capture",
        "Over-automation of judgement"
      ]
    },
    {
      "entity_id": "S-VIC-047",
      "entity_name": "Fire Rescue Victoria",
      "folder_name": "Fire-Rescue-Victoria",
      "category": "Citizen Participation",
      "scale": "small",
      "title": "Consultation feedback summaries with response tracking",
      "idea": "Summarise consultation submissions by theme and publish what changed in response.",
      "quote": "FRV’s strategic pillars for 2020–21 are:\nCommunity Service People Collaboration\nFRV Outcomes Framework\nCommunity Service People Collaboration\nOutcome 1.1 Outcome 2.1 Outcome 3.1 Outcome 4.1\nFRV is a trusted and respected We utilise modern technology FRV is a values-based Community engagement\ncommunity partner and our skilled workforce to organisation and our values are is valued by FRV\ndeliver effective, responsive reflected in everything we do\nOutcome 1.2 and sustainable services Outcome 4.2\nCommunity members Outcome 3.2 The contribution of our\nunderstand risk in their local Outcome 2.2 FRV supports and promotes volunteer partners is\nenvironment Our services are flexible, the health, wellness and safety recognised and valued\nadaptive and collaborative of our people\nOutcome 1.3 Outcome 4.3\nFRV engagement is tailored to Outcome 2.3 Outcome 3.3 Interoperability and",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / stakeholders / policy teams",
      "source": "annual-reports/2020-21.pdf (https://www.frv.vic.gov.au/sites/default/files/2021-11/FRV%20Annual%20Report%202020-21.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "S-VIC-047",
      "entity_name": "Fire Rescue Victoria",
      "folder_name": "Fire-Rescue-Victoria",
      "category": "Citizen Participation",
      "scale": "large",
      "title": "Always-on policy participation platform",
      "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.",
      "quote": "FRV’s strategic pillars for 2020–21 are:\nCommunity Service People Collaboration\nFRV Outcomes Framework\nCommunity Service People Collaboration\nOutcome 1.1 Outcome 2.1 Outcome 3.1 Outcome 4.1\nFRV is a trusted and respected We utilise modern technology FRV is a values-based Community engagement\ncommunity partner and our skilled workforce to organisation and our values are is valued by FRV\ndeliver effective, responsive reflected in everything we do\nOutcome 1.2 and sustainable services Outcome 4.2\nCommunity members Outcome 3.2 The contribution of our\nunderstand risk in their local Outcome 2.2 FRV supports and promotes volunteer partners is\nenvironment Our services are flexible, the health, wellness and safety recognised and valued\nadaptive and collaborative of our people\nOutcome 1.3 Outcome 4.3\nFRV engagement is tailored to Outcome 2.3 Outcome 3.3 Interoperability and",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Citizens / stakeholders / policy teams",
      "source": "annual-reports/2020-21.pdf (https://www.frv.vic.gov.au/sites/default/files/2021-11/FRV%20Annual%20Report%202020-21.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Digital exclusion",
        "Low public trust if feedback is not acted on"
      ]
    },
    {
      "entity_id": "S-VIC-047",
      "entity_name": "Fire Rescue Victoria",
      "folder_name": "Fire-Rescue-Victoria",
      "category": "Staff Productivity",
      "scale": "small",
      "title": "Reusable briefing and summary assistant for internal documents",
      "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.",
      "quote": "[Page 30]\nReport of\nOperations\nOur service delivery\nMajor outputs, deliverables, targets\n2020–21 2020–21 2020–21\nOutput Unit State target FRV target actual Result Notes\nQuantity\nPermanent operational staff number 3,722 3628 3570\nPermanent support staff number 1,560 598 590\nQuality\nRoad crash rescue accredited brigades/units number 131 8 8\nLevel 3 Incident Controller trained staff number 96 44 37 1\nStructural fires contained to room or object of origin per cent 80 90 85 2\nMulti-agency joint procurements of systems or equipment number 1 0 1 3\nTimeliness\nEmergency response times meeting benchmarks\nAll structural fires per cent 90 90 89\nRoad accident rescues per cent 90 90 85 4\nEmergency medical response per cent 90 90 92\nPerformance target Performance target not Performance target not\nachieved or exceeded achieved – within 5 achieved – exceeds 5\nper cent variance per cent variance",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "APS staff / executives",
      "source": "annual-reports/2020-21.pdf (https://www.frv.vic.gov.au/sites/default/files/2021-11/FRV%20Annual%20Report%202020-21.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Sensitive information leakage",
        "Inconsistent quality of generated drafts"
      ]
    },
    {
      "entity_id": "S-VIC-047",
      "entity_name": "Fire Rescue Victoria",
      "folder_name": "Fire-Rescue-Victoria",
      "category": "Staff Productivity",
      "scale": "large",
      "title": "Department-wide knowledge and briefing platform",
      "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.",
      "quote": "[Page 30]\nReport of\nOperations\nOur service delivery\nMajor outputs, deliverables, targets\n2020–21 2020–21 2020–21\nOutput Unit State target FRV target actual Result Notes\nQuantity\nPermanent operational staff number 3,722 3628 3570\nPermanent support staff number 1,560 598 590\nQuality\nRoad crash rescue accredited brigades/units number 131 8 8\nLevel 3 Incident Controller trained staff number 96 44 37 1\nStructural fires contained to room or object of origin per cent 80 90 85 2\nMulti-agency joint procurements of systems or equipment number 1 0 1 3\nTimeliness\nEmergency response times meeting benchmarks\nAll structural fires per cent 90 90 89\nRoad accident rescues per cent 90 90 85 4\nEmergency medical response per cent 90 90 92\nPerformance target Performance target not Performance target not\nachieved or exceeded achieved – within 5 achieved – exceeds 5\nper cent variance per cent variance",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "APS staff / executives",
      "source": "annual-reports/2020-21.pdf (https://www.frv.vic.gov.au/sites/default/files/2021-11/FRV%20Annual%20Report%202020-21.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability",
        "Sensitive information leakage",
        "Inconsistent quality of generated drafts"
      ]
    },
    {
      "entity_id": "S-VIC-047",
      "entity_name": "Fire Rescue Victoria",
      "folder_name": "Fire-Rescue-Victoria",
      "category": "Procurement & Delivery",
      "scale": "small",
      "title": "Procurement lessons library for repeat purchases",
      "idea": "Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.",
      "quote": "Revenue source\nContinuing\n2024 2023 2022\noperations\nInvestments Other Sales\n0.5% 1.5% 2.8% Income from transactions\n$ Grants $1,070,026 $877,889 $848,944\nSales of goods and\n$31,058 $35,759 $48,163\nservices\nInterest $6,166 $7,704 $980\nInvestment\n$0 $0 $5,422\ndistributions\nGain/(Loss) on\nfinancial instruments $0 $4,228 $0\n– investments\nOther income $15,166 $35,374 $16,216\nTotal income from\n$1,122,416 $960,954 $919,725\nGrants transactions\n95.2%\nExpenses from\ntransactions\nEmployee expenses $929,088 $887,869 $842,355\nDepreciation and\n$63,490 $57,187 $54,798\namortisation\nEmployee expenses $M\nContract services with\nState Government $26,458 $26,263 $27,136\nentities\n$929M\nOther operating\n$204,143 $159,422 $137,758\nexpenses\n$888M\nTotal expenses from\n$1,223,179 $1,130,741 $1,062,047\ntransactions\n$842M\nNet result from\ntransactions (net -$104,376 -$169,787 -$142,322",
      "impact": "High",
      "effort": "Low",
      "proof": "Evidence-backed",
      "beneficiaries": "Delivery teams / suppliers",
      "source": "annual-reports/2023-24.pdf (https://www.frv.vic.gov.au/sites/default/files/2026-02/fire-rescue-victoria-annual-report-2023-24.pdf)",
      "implementation": [
        "Pick one high-volume process or document family.",
        "Name an owner and baseline current volume, time, cost, and satisfaction.",
        "Run a 4-8 week pilot with clear before/after metrics.",
        "Publish lessons and decide whether to scale."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    },
    {
      "entity_id": "S-VIC-047",
      "entity_name": "Fire Rescue Victoria",
      "folder_name": "Fire-Rescue-Victoria",
      "category": "Procurement & Delivery",
      "scale": "large",
      "title": "Portfolio delivery office for major investments",
      "idea": "Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.",
      "quote": "Revenue source\nContinuing\n2024 2023 2022\noperations\nInvestments Other Sales\n0.5% 1.5% 2.8% Income from transactions\n$ Grants $1,070,026 $877,889 $848,944\nSales of goods and\n$31,058 $35,759 $48,163\nservices\nInterest $6,166 $7,704 $980\nInvestment\n$0 $0 $5,422\ndistributions\nGain/(Loss) on\nfinancial instruments $0 $4,228 $0\n– investments\nOther income $15,166 $35,374 $16,216\nTotal income from\n$1,122,416 $960,954 $919,725\nGrants transactions\n95.2%\nExpenses from\ntransactions\nEmployee expenses $929,088 $887,869 $842,355\nDepreciation and\n$63,490 $57,187 $54,798\namortisation\nEmployee expenses $M\nContract services with\nState Government $26,458 $26,263 $27,136\nentities\n$929M\nOther operating\n$204,143 $159,422 $137,758\nexpenses\n$888M\nTotal expenses from\n$1,223,179 $1,130,741 $1,062,047\ntransactions\n$842M\nNet result from\ntransactions (net -$104,376 -$169,787 -$142,322",
      "impact": "Very High",
      "effort": "High",
      "proof": "Evidence-backed",
      "beneficiaries": "Delivery teams / suppliers",
      "source": "annual-reports/2023-24.pdf (https://www.frv.vic.gov.au/sites/default/files/2026-02/fire-rescue-victoria-annual-report-2023-24.pdf)",
      "implementation": [
        "Create a senior responsible owner and cross-functional delivery team.",
        "Map legislation, data, privacy, procurement, cyber, and workforce constraints.",
        "Co-design with users and frontline staff before technology selection.",
        "Stage delivery through pilots, benefits tracking, and public reporting."
      ],
      "risks": [
        "Privacy and data quality",
        "Change fatigue",
        "Unclear accountability"
      ]
    }
  ],
  "legislation_administered": [],
  "artifacts": [
    {
      "category": "annual-reports",
      "year": "2024-25",
      "url": "https://www.frv.vic.gov.au/sites/default/files/2026-02/FRV-Annual-Report-2024-25PDF9-MB.pdf",
      "file": "annual-reports/2024-25.pdf",
      "bytes": 9495487,
      "link_text": "FRV Annual Report 2024-25 PDF 9.06 MB (opens in a new window)"
    },
    {
      "category": "annual-reports",
      "year": "2023-24",
      "url": "https://www.frv.vic.gov.au/sites/default/files/2026-02/fire-rescue-victoria-annual-report-2023-24.pdf",
      "file": "annual-reports/2023-24.pdf",
      "bytes": 6164697,
      "link_text": "FRV Annual Report 2023-24 PDF 5.88 MB (opens in a new window)"
    },
    {
      "category": "annual-reports",
      "year": "2022-23",
      "url": "https://www.frv.vic.gov.au/sites/default/files/2024-02/FRV-Annual-Report-2022-23-FINAL-with-ISSN.pdf",
      "file": "annual-reports/2022-23.pdf",
      "bytes": 7044255,
      "link_text": "FRV Annual Report 2022-23 PDF 6.72 MB (opens in a new window)"
    },
    {
      "category": "annual-reports",
      "year": "2021-22",
      "url": "https://www.frv.vic.gov.au/sites/default/files/2023-05/FireRescueVictoria-AnnualReport-2021-22-EDITED.pdf",
      "file": "annual-reports/2021-22.pdf",
      "bytes": 9315697,
      "link_text": "FRV Annual Report 2021-22 PDF 8.88 MB (opens in a new window)"
    },
    {
      "category": "annual-reports",
      "year": "2020-21",
      "url": "https://www.frv.vic.gov.au/sites/default/files/2021-11/FRV%20Annual%20Report%202020-21.pdf",
      "file": "annual-reports/2020-21.pdf",
      "bytes": 7790243,
      "link_text": "FRV Annual Report 2020-21 PDF 7.43 MB (opens in a new window)"
    },
    {
      "category": "strategies",
      "year": "2023",
      "url": "https://www.parliament.vic.gov.au/4905e8/globalassets/tabled-paper-documents/tabled-paper-7179/fsr_implementation-plan_may-2023-update-final-v1.pdf",
      "file": "strategies/fsr_implementation-plan_may-2023-update-final-v1.pdf",
      "bytes": 610277,
      "link_text": "Download the Year Two to Five Fire Services Reform Implementation Plan"
    },
    {
      "category": "other-pdfs",
      "year": "2022",
      "url": "https://www.frv.vic.gov.au/sites/default/files/2022-08/FRV%20Gifts%20Benefits%20and%20Hospitality%20Policy_0.pdf",
      "file": "other-pdfs/FRV-20Gifts-20Benefits-20and-20Hospitality-20Policy_0.pdf",
      "bytes": 294777,
      "link_text": "FRV Gifts Benefits and Hospitality Policy PDF 287.87 KB (opens in a new window)"
    },
    {
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      "year": "2023-24",
      "url": "https://www.frv.vic.gov.au/sites/default/files/2024-08/Gifts-Benefits-and-Hospitality-Register-2023-2024-30-June-2024-Final-for-Publication.pdf",
      "file": "other-pdfs/Gifts-Benefits-and-Hospitality-Register-2023-2024-30-June-2024-Final-for-Publica.pdf",
      "bytes": 30997,
      "link_text": "Gifts, benefits and hospitality register 2023-2024 PDF 30.27 KB (opens in a new window)"
    },
    {
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      "year": "2024-25",
      "url": "https://www.frv.vic.gov.au/sites/default/files/2025-11/Gifts-Benefits-and-Hospitality-Register-2024-2025-PUBLICATION.pdf",
      "file": "other-pdfs/Gifts-Benefits-and-Hospitality-Register-2024-2025-PUBLICATION.pdf",
      "bytes": 113993,
      "link_text": "Gifts, benefits and hospitality register 2024-2025 PDF 111.32 KB (opens in a new window)"
    },
    {
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      "year": "2015-16",
      "url": "https://www.frv.vic.gov.au/sites/default/files/2020-07/MFB%20ERRATUM%202015-16.pdf",
      "file": "other-pdfs/MFB-20ERRATUM-202015-16.pdf",
      "bytes": 82480,
      "link_text": "MFB Erratrum 2015-2016 (pdf) PDF 80.55 KB (opens in a new window)"
    },
    {
      "category": "other-pdfs",
      "year": "2022",
      "url": "https://www.frv.vic.gov.au/sites/default/files/2022-10/Ministerial-Direction-dated-24-August-2022.pdf",
      "file": "other-pdfs/Ministerial-Direction-dated-24-August-2022.pdf",
      "bytes": 105445,
      "link_text": "Ministerial Direction dated 24 August 2022 PDF 102.97 KB (opens in a new window)"
    }
  ],
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