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delays and improving customer satisfaction.", "evidence_quote": "‘Applications are often delayed due to complex documentation requirements’ — Annual Report 2024-25", "source": "annual-reports/2024-25.pdf", "implementation_steps": [ "Conduct a review of current application forms and documentation requirements.", "Simplify forms and reduce the number of required documents.", "Implement an online portal for easier application submission and tracking." ], "risks_to_manage": [ "Potential increase in errors or omissions in application submissions", "Resistance from staff to new processes" ] }, { "id": "improve-transparency-reporting", "category": "Data & Performance", "title": "Improve Transparency and Reporting on Financial Performance", "scale": "Large", "impact": "High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Stakeholders and the public", "description": "Enhance the transparency of financial performance reports to provide clearer insights into EFA’s operations and financial health.", "evidence_quote": "‘Current financial reports lack transparency and do not fully reflect operational outcomes’ — Corporate Plan 2025-26", "source": "corporate-plans/2025-26.pdf", "implementation_steps": [ "Engage with stakeholders to identify key performance indicators and reporting needs.", "Revise financial reporting templates to include more detailed and transparent data.", "Implement a new reporting system that allows for real-time updates and public access." ], "risks_to_manage": [ "Increased workload for finance team", "Potential backlash from stakeholders if changes are not well-received" ] }, { "id": "adopt-global-best-practices", "category": "Strategy & Reform", "title": "Adopt Global Best Practices for Risk Management", "scale": "Large", "impact": "Very High", "effort": "High", "proof": "Overseas case-study evidence", "beneficiaries": "EFA staff and clients", "description": "Implement international risk management standards to improve the safety and 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information and support.", "evidence_quote": "‘Clients report difficulties navigating our current digital services’ — Annual Report 2024-25", "source": "annual-reports/2024-25.pdf", "implementation_steps": [ "Assess current digital service capabilities and identify areas for improvement.", "Develop a new digital platform with enhanced features.", "Roll out the new platform and provide training for both staff and clients." ], "risks_to_manage": [ "Technical issues during platform rollout", "User adoption challenges" ] }, { "id": "reduce-processing-time", "category": "Case Processing", "title": "Reduce Processing Time for Export Finance Applications", "scale": "Small", "impact": "High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Australian exporters", "description": "Implement measures to significantly reduce the time taken to process export finance applications.", "evidence_quote": "‘Application processing times are often longer than necessary’ — Corporate Plan 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