{ "entity_id": "S-TAS-025", "folder": "Environment-Protection-Authority", "name": "Environment Protection Authority", "type": "Independent Statutory Authority", "jurisdiction": "SA", "portfolio": "", "website": "https://www.epa.sa.gov.au/", "data_status": "rich", "completeness": { "has_strategy_brief": true, "has_strategy_structured": true, "has_vision": true, "has_kpi_targets": true, "has_kpi_results": true, "has_strategy_overview": true, "has_legislation_text": true, "has_legislation_structured": false, "has_global_initiatives_text": false, "has_global_initiatives_structured": false, "n_global_initiatives": 0, "has_ideas": true, "has_artifacts": true, "n_ideas": 12, "n_legislation": 0, "n_artifacts": 26, "n_kpi_targets": 2, "n_kpi_results": 2, "n_outcomes": 3, "verified_own_data": true }, "strategy_profile": { "status": "published", "confidence": "high", "summary": "To protect, restore and enhance the quality of the environment in NSW, having regard to the need to maintain ecologically sustainable development. To reduce risks to human health and prevent harm to the environment [AR p.9]", "official_site_url": "https://www.epa.sa.gov.au/", "source_documents": [ { "type": "annual_report", "title": "annual-reports/2021-22.pdf", "url": null, "period": null, "confidence": "high" }, { "type": "annual_report", "title": "annual-reports/2022-23.pdf", "url": null, "period": null, "confidence": "high" }, { "type": "annual_report", "title": "annual-reports/2023-24.pdf", "url": null, "period": null, "confidence": "high" }, { "type": "annual_report", "title": "annual-reports/2024-25.pdf", "url": null, "period": null, "confidence": "high" }, { "type": "annual_report", "title": "annual-reports/2025.pdf", "url": null, "period": null, "confidence": "high" }, { "type": "strategie", "title": "strategies/22p4230-stream-2-own-it-and-act-strategic-framework-2g.pdf", "url": null, "period": null, "confidence": "medium" }, { "type": "strategie", "title": "strategies/22p4233-litter-prevention-strategy-2023-30-v8.pdf", "url": null, "period": null, "confidence": "medium" }, { "type": "strategie", "title": "strategies/22p4237-illegal-dumping-prevention-strategy-2022-27-v4.pdf", "url": null, "period": null, "confidence": "medium" }, { "type": "strategie", "title": "strategies/23p4265-climate-change-action-plan-2023-26.pdf", "url": null, "period": null, "confidence": "medium" }, { "type": "strategie", "title": "strategies/23p4368-litter-data-framework.pdf", "url": null, "period": null, "confidence": "medium" }, { "type": "strategie", "title": "strategies/23p4454-strategic-plan.pdf", "url": null, "period": null, "confidence": "medium" }, { "type": "strategie", "title": "strategies/240167localgovernmentairqualitytoolkitmodule2legislativepolicyframeworkairqualit.pdf", "url": null, "period": null, "confidence": "medium" }, { "type": "strategie", "title": "strategies/nsw-waste-and-sustainable-materials-strategy-2041.pdf", "url": null, "period": null, "confidence": "medium" }, { "type": "strategie", "title": "strategies/reducing-illegal-dumping-on-charitable-recyclers.pdf", "url": null, "period": null, "confidence": "medium" } ], "purpose": { "text": "To protect, restore and enhance the quality of the environment in NSW, having regard to the need to maintain ecologically sustainable development. To reduce risks to human health and prevent harm to the environment [AR p.9]", "source_url": "", "source_page": 9, "source_deep_url": "" }, "vision": { "text": "A healthy and sustainable future for NSW [AR p.9]", "source_url": "", "source_page": 9, "source_deep_url": "" }, "strategic_priorities": [ { "title": "Emerging contaminants", "description": "Emerging contaminants", "source_url": "", "source_page": 6, "source_deep_url": "" }, { "title": "Sydney landfill capacity", "description": "Sydney landfill capacity", "source_url": "", "source_page": 6, "source_deep_url": "" } ], "values": [ { "name": "Stewardship", "description": "", "source_url": "", "source_page": null }, { "name": "Collaboration", "description": "", "source_url": "", "source_page": null }, { "name": "Innovation", "description": "", "source_url": "", "source_page": null }, { "name": "Continuous improvement", "description": "", "source_url": "", "source_page": null } ], "outcomes": [ { "name": "Outcome 1: Stronger protection of the environment and community from high-risk legacy contamination and emerging chemicals", "description": "In 2024–25 we: published our position statement on our staged approach to implementing the PFAS National Environmental Management Plan 3.0 (PFAS NEMP 3.0) to provide certainty for industry and the community in NSW [AR p.21]", "activities": [ "published position statement on PFAS NEMP 3.0", "issued clean up notice to 3M Australia Pty Ltd" ], "source_url": "", "source_page": 21, "source_deep_url": "" }, { "name": "Outcome 2: Improved ecologically sustainable forest management through adaptive regulation of native forestry", "description": "In 2024–25 we: conducted 58 inspections of forestry operations on public land, resulting in one formal warning, six official cautions, two clean up notices, four penalty notices, and two prosecutions completed against one defendant. No stop work orders were issued [AR p.22]", "activities": [ "conducted inspections of forestry operations", "resulted in formal warnings, cautions, clean up notices, penalty notices, prosecutions" ], "source_url": "", "source_page": 22, "source_deep_url": "" }, { "name": "Outcome 3: Better regulation of land through embedding Aboriginal voices, cultures and knowledges", "description": "In 2024–25 we: worked in partnership with the Aboriginal Peoples Knowledge Group, progressing legislative reforms to incorporate Aboriginal cultures and knowledges in the Protection of the Environment Operations Act 1997 and Protection of the Environment Administration Act 1991 [AR p.22]", "activities": [ "partnered with Aboriginal Peoples Knowledge Group", "progressed legislative reforms" ], "source_url": "", "source_page": 22, "source_deep_url": "" } ], "performance_measures": [ { "code": "CCE01", "measure": "NSW Net Zero Plan", "target": "Meet the targets in the NSW Net Zero Plan", "latest_result": "On track", "status": "Achieved", "target_source_url": "", "target_source_page": null, "result_source_url": null, "result_source_page": null }, { "code": "CCE02", "measure": "Greenhouse gas emissions", "target": "Collect open, transparent data on greenhouse gas emissions, including data on fugitive methane emissions", "latest_result": "Published annual climate risk disclosures and progress against our targets", "status": "Achieved", "target_source_url": "", "target_source_page": null, "result_source_url": null, "result_source_page": null } ], "document_alignment_terms": { "must_support": [ "To protect, restore and enhance the quality of the environment in NSW, having regard to the need to maintain ecologically sustainable development. To reduce risks to human health a", "A healthy and sustainable future for NSW [AR p.9]", "Emerging contaminants", "Sydney landfill capacity" ], "watch_terms": [ "NSW Net Zero Plan", "Greenhouse gas emissions" ], "avoid_claiming_without_evidence": [] }, "review_note": "" }, "global_initiatives": null, "strategy": { "reporting_period": "2024-25", "corporate_plan_period": "2025-26", "vision": "A healthy and sustainable future for NSW [AR p.9]", "vision_source_page": 9, "purposes": "To protect, restore and enhance the quality of the environment in NSW, having regard to the need to maintain ecologically sustainable development. To reduce risks to human health and prevent harm to the environment [AR p.9]", "purposes_source_page": 9, "how_we_deliver": "As an environmental steward and regulator, we are committed to a sustainable future for NSW. We partner with Aboriginal people, industry and the wider community to protect, restore and enhance our diverse ecosystems. We bring scientific expertise, experience and actions to inspire innovative solutions as we transition NSW to a circular economy. As we respond to urgent current issues, including climate change, we educate and support our stakeholders to create an environmentally healthy future. To achieve these objectives, we listen, educate and partner with others to influence views about what can harm our environment or health. When needed, we take action against individuals, businesses and organisations in the interests of the people and environment of NSW [AR p.9]", "how_we_deliver_source_page": 9, "government_priorities": [ { "text": "Emerging contaminants", "source_page": 6 }, { "text": "Sydney landfill capacity", "source_page": 6 } ], "outcomes": [ { "name": "Outcome 1: Stronger protection of the environment and community from high-risk legacy contamination and emerging chemicals", "description": "In 2024–25 we: published our position statement on our staged approach to implementing the PFAS National Environmental Management Plan 3.0 (PFAS NEMP 3.0) to provide certainty for industry and the community in NSW [AR p.21]", "key_activities": [ "published position statement on PFAS NEMP 3.0", "issued clean up notice to 3M Australia Pty Ltd" ], "source_page": 21 }, { "name": "Outcome 2: Improved ecologically sustainable forest management through adaptive regulation of native forestry", "description": "In 2024–25 we: conducted 58 inspections of forestry operations on public land, resulting in one formal warning, six official cautions, two clean up notices, four penalty notices, and two prosecutions completed against one defendant. No stop work orders were issued [AR p.22]", "key_activities": [ "conducted inspections of forestry operations", "resulted in formal warnings, cautions, clean up notices, penalty notices, prosecutions" ], "source_page": 22 }, { "name": "Outcome 3: Better regulation of land through embedding Aboriginal voices, cultures and knowledges", "description": "In 2024–25 we: worked in partnership with the Aboriginal Peoples Knowledge Group, progressing legislative reforms to incorporate Aboriginal cultures and knowledges in the Protection of the Environment Operations Act 1997 and Protection of the Environment Administration Act 1991 [AR p.22]", "key_activities": [ "partnered with Aboriginal Peoples Knowledge Group", "progressed legislative reforms" ], "source_page": 22 } ], "values": [ "Stewardship", "Collaboration", "Innovation", "Continuous improvement" ], "values_framework_name": null, "kpi_targets_2025_26": [ { "code": "CCE01", "measure": "NSW Net Zero Plan", "target": "Meet the targets in the NSW Net Zero Plan", "source_page": null }, { "code": "CCE02", "measure": "Greenhouse gas emissions", "target": "Collect open, transparent data on greenhouse gas emissions, including data on fugitive methane emissions", "source_page": null } ], "kpi_results_2024_25": [ { "code": "CCE01", "measure": "NSW Net Zero Plan", "result": "On track", "status": "Achieved", "source_page": null }, { "code": "CCE02", "measure": "Greenhouse gas emissions", "result": "Published annual climate risk disclosures and progress against our targets", "status": "Achieved", "source_page": null } ], "_source_urls": { "annual_report_url": "", "corporate_plan_url": "" } }, "ideas": [ { "entity_id": "S-TAS-025", "entity_name": "Environment Protection Authority", "folder_name": "Environment-Protection-Authority", "category": "Data & Performance", "scale": "small", "title": "KPI evidence register with named owners", "idea": "Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.", "quote": "EPA State outcome indicators and program measures\nIndicators of • Proportion of high risk/proactive inspections undertaken for compliance with\nhuman and environmental standards (Target >95% )\nenvironmental\n• Number of environmental incidents impacting human health and the environment\nhealth\n(Target 7,400pa)\nWaste • Reduction in plastic litter by 30% by 2025\n• Reduction in overall litter by 60% by 2030\n• Resource recovery rate 80% by 2030\n• Beverage container recovery rate (Target 80% )\n• Community access to Container Deposit Scheme return points (Target >90%)\n• Percentage of targets met for public education and awareness programs about\nenvironmental matters (Target 95% )\nLegacy and • 95% of notified contaminated sites are assessed, and a decision on whether\nemerging regulation is required is made, within four months of notification\ncontaminants", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "strategies/23p4454-strategic-plan.pdf", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-TAS-025", "entity_name": "Environment Protection Authority", "folder_name": "Environment-Protection-Authority", "category": "Data & Performance", "scale": "large", "title": "Outcome dashboard linking budget, delivery, and public impact", "idea": "Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.", "quote": "EPA State outcome indicators and program measures\nIndicators of • Proportion of high risk/proactive inspections undertaken for compliance with\nhuman and environmental standards (Target >95% )\nenvironmental\n• Number of environmental incidents impacting human health and the environment\nhealth\n(Target 7,400pa)\nWaste • Reduction in plastic litter by 30% by 2025\n• Reduction in overall litter by 60% by 2030\n• Resource recovery rate 80% by 2030\n• Beverage container recovery rate (Target 80% )\n• Community access to Container Deposit Scheme return points (Target >90%)\n• Percentage of targets met for public education and awareness programs about\nenvironmental matters (Target 95% )\nLegacy and • 95% of notified contaminated sites are assessed, and a decision on whether\nemerging regulation is required is made, within four months of notification\ncontaminants", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / Parliament / public", "source": "strategies/23p4454-strategic-plan.pdf", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability" ] }, { "entity_id": "S-TAS-025", "entity_name": "Environment Protection Authority", "folder_name": "Environment-Protection-Authority", "category": "Risk & Assurance", "scale": "small", "title": "Recommendation tracker for audits, reviews, and inquiries", "idea": "Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.", "quote": "[Page 67]\n4 Management and accountability 67\n2023–24\nBand Female Male Total\nBand 4 0 0 0\nBand 3 0 1 1\nBand 2 3 2 5\nBand 1 14.4 10 24.4\nTotals 17.4 13 30.4\nRisk and governance Plans for 2024–25 include:\n• more deep dives with the Executive\nManaging risks to achieve our Leadership Team and subject matter\nexperts on EPA’s strategic risks, to further\nobjectives\ndevelop our risk maturity\nIn 2023–24 we continued to improve our • promoting a culture of risk-awareness,\nmanagement of risk in a number of ways. to enable a more robust, risk-informed\napproach to decision-making.\n• We continued to refresh our register of\nstrategic risks – the greatest risks to the\nStrengthening our governance\norganisation.\n• We reviewed the risk of severe or We have updated our Public Interest\ncatastrophic pollution events in our core Disclosure Policy in accordance with the", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2023-24.pdf", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-TAS-025", "entity_name": "Environment Protection Authority", "folder_name": "Environment-Protection-Authority", "category": "Risk & Assurance", "scale": "large", "title": "Integrated assurance and lessons-learned system", "idea": "Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.", "quote": "[Page 67]\n4 Management and accountability 67\n2023–24\nBand Female Male Total\nBand 4 0 0 0\nBand 3 0 1 1\nBand 2 3 2 5\nBand 1 14.4 10 24.4\nTotals 17.4 13 30.4\nRisk and governance Plans for 2024–25 include:\n• more deep dives with the Executive\nManaging risks to achieve our Leadership Team and subject matter\nexperts on EPA’s strategic risks, to further\nobjectives\ndevelop our risk maturity\nIn 2023–24 we continued to improve our • promoting a culture of risk-awareness,\nmanagement of risk in a number of ways. to enable a more robust, risk-informed\napproach to decision-making.\n• We continued to refresh our register of\nstrategic risks – the greatest risks to the\nStrengthening our governance\norganisation.\n• We reviewed the risk of severe or We have updated our Public Interest\ncatastrophic pollution events in our core Disclosure Policy in accordance with the", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Executives / assurance teams", "source": "annual-reports/2023-24.pdf", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-TAS-025", "entity_name": "Environment Protection Authority", "folder_name": "Environment-Protection-Authority", "category": "Regulation & Policy", "scale": "small", "title": "Regulatory burden scan for forms, guidance, and reporting", "idea": "Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.", "quote": "Our Continual Improvement team was\nThis Regulatory Assurance Statement\nestablished in 2020 to help enable a culture\nsummarises:\nof innovation and continual improvement, and\n• how successful the EPA has been in to learn from the practice of other regulators\nreducing risks to human health and\naround the world.\npreventing degradation of the environment\nIt works with teams across the organisation\n• how the level of environmental protection to help them take a step back and apply a\nin NSW compares with that of other\nhuman-centred approach to solving problems\nAustralian jurisdictions\nbig and small, for improved regulatory\n• how well industries regulated by the effectiveness, employee engagement and\nEPA are performing in regard to reducing customer satisfaction.\nrisks to human health and preventing\nWe strive for improvements by everyone,\nenvironmental degradation", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "annual-reports/2023-24.pdf", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-TAS-025", "entity_name": "Environment Protection Authority", "folder_name": "Environment-Protection-Authority", "category": "Regulation & Policy", "scale": "large", "title": "Adaptive regulation program with live feedback loops", "idea": "Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.", "quote": "Our Continual Improvement team was\nThis Regulatory Assurance Statement\nestablished in 2020 to help enable a culture\nsummarises:\nof innovation and continual improvement, and\n• how successful the EPA has been in to learn from the practice of other regulators\nreducing risks to human health and\naround the world.\npreventing degradation of the environment\nIt works with teams across the organisation\n• how the level of environmental protection to help them take a step back and apply a\nin NSW compares with that of other\nhuman-centred approach to solving problems\nAustralian jurisdictions\nbig and small, for improved regulatory\n• how well industries regulated by the effectiveness, employee engagement and\nEPA are performing in regard to reducing customer satisfaction.\nrisks to human health and preventing\nWe strive for improvements by everyone,\nenvironmental degradation", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Regulated entities / policy teams", "source": "annual-reports/2023-24.pdf", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Regulatory capture", "Over-automation of judgement" ] }, { "entity_id": "S-TAS-025", "entity_name": "Environment Protection Authority", "folder_name": "Environment-Protection-Authority", "category": "Citizen Participation", "scale": "small", "title": "Consultation feedback summaries with response tracking", "idea": "Summarise consultation submissions by theme and publish what changed in response.", "quote": "[Page 25]\nAssessment of TECs of the coastal IFOA region\nKnown Occurrence of the community in State Forest is known or 2\nExtent probable\nOccurrence of the community in State Forest is possible 1\nThe community is not known to occur in State Forest 0\nManagement/ Existing The community occurs in State Forest or Net Harvest Area 1\nProtection (NHA) and is likely to be impacted by forestry activities\nThe community does not occur in State Forest or NHA 0\nand/or is unlikely to be impacted by forestry activities\nPotential Impact/Threat Logging or firewood collection is listed as a threat in the 2\nfinal determination for the community\nFragmentation, removal of debris, loss of hollows are listed 1\nas threats in the final determination for the community\nNo specific mention of the threats above in the final 0\ndetermination for the community\nScoring Fields\nAdditional considerations (non-scoring)", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "other-pdfs/assessment-threatened-ecological-communities-coastal-ifoa-region-160624.pdf", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-TAS-025", "entity_name": "Environment Protection Authority", "folder_name": "Environment-Protection-Authority", "category": "Citizen Participation", "scale": "large", "title": "Always-on policy participation platform", "idea": "Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.", "quote": "[Page 25]\nAssessment of TECs of the coastal IFOA region\nKnown Occurrence of the community in State Forest is known or 2\nExtent probable\nOccurrence of the community in State Forest is possible 1\nThe community is not known to occur in State Forest 0\nManagement/ Existing The community occurs in State Forest or Net Harvest Area 1\nProtection (NHA) and is likely to be impacted by forestry activities\nThe community does not occur in State Forest or NHA 0\nand/or is unlikely to be impacted by forestry activities\nPotential Impact/Threat Logging or firewood collection is listed as a threat in the 2\nfinal determination for the community\nFragmentation, removal of debris, loss of hollows are listed 1\nas threats in the final determination for the community\nNo specific mention of the threats above in the final 0\ndetermination for the community\nScoring Fields\nAdditional considerations (non-scoring)", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / stakeholders / policy teams", "source": "other-pdfs/assessment-threatened-ecological-communities-coastal-ifoa-region-160624.pdf", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-TAS-025", "entity_name": "Environment Protection Authority", "folder_name": "Environment-Protection-Authority", "category": "Citizen Services", "scale": "small", "title": "Plain-language service pages and proactive status updates", "idea": "Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.", "quote": "Expenses excluding losses\n(a) Employee related expenses and personnel services\nEnvironment\nConsolidated Protection Authority\n2024 2023 2024 2023\n$'000 $'000 $'000 $'000\nSalaries and wages (including annual leave) 118,247 96,305 841 798\nRedundancy payments 1,196 245 - -\nSuperannuation - defined benefit plans 446 502 - -\nSuperannuation - defined contribution plans 12,119 9,840 76 61\nLong-service leave 5,668 2,920 - -\nWorkers compensation insurance 661 587 - -\nPayroll tax and fringe benefits tax 7,374 6,034 47 44\nOther 3 2 - -\nPersonnel services expenses* - - 144,750 115,532\nTotal employee related expenses and personnel\nservices 145,714 116,435 145,714 116,435\n* $0.5 million (2023: $0.4 million) of employee related costs have been capitalised as part of intangible assets throughout the\nfinancial year.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2023-24.pdf", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-TAS-025", "entity_name": "Environment Protection Authority", "folder_name": "Environment-Protection-Authority", "category": "Citizen Services", "scale": "large", "title": "Single front door for life-event based services", "idea": "Bundle services around life events so citizens can complete related steps across agencies in one journey.", "quote": "Expenses excluding losses\n(a) Employee related expenses and personnel services\nEnvironment\nConsolidated Protection Authority\n2024 2023 2024 2023\n$'000 $'000 $'000 $'000\nSalaries and wages (including annual leave) 118,247 96,305 841 798\nRedundancy payments 1,196 245 - -\nSuperannuation - defined benefit plans 446 502 - -\nSuperannuation - defined contribution plans 12,119 9,840 76 61\nLong-service leave 5,668 2,920 - -\nWorkers compensation insurance 661 587 - -\nPayroll tax and fringe benefits tax 7,374 6,034 47 44\nOther 3 2 - -\nPersonnel services expenses* - - 144,750 115,532\nTotal employee related expenses and personnel\nservices 145,714 116,435 145,714 116,435\n* $0.5 million (2023: $0.4 million) of employee related costs have been capitalised as part of intangible assets throughout the\nfinancial year.", "impact": "Very High", "effort": "High", "proof": "Evidence-backed", "beneficiaries": "Citizens / service users", "source": "annual-reports/2023-24.pdf", "implementation": [ "Create a senior responsible owner and cross-functional delivery team.", "Map legislation, data, privacy, procurement, cyber, and workforce constraints.", "Co-design with users and frontline staff before technology selection.", "Stage delivery through pilots, benefits tracking, and public reporting." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Digital exclusion", "Low public trust if feedback is not acted on" ] }, { "entity_id": "S-TAS-025", "entity_name": "Environment Protection Authority", "folder_name": "Environment-Protection-Authority", "category": "Staff Productivity", "scale": "small", "title": "Reusable briefing and summary assistant for internal documents", "idea": "Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.", "quote": "In 2023–24 we developed the\nThe EPA is also responsible for administering\nStrategic Plan 2024–29, and climate change\na suite of NSW environmental legislation –\nwill continue as a strategic priority of the\nsee the EPA Act summaries page for specific\nEPA for the next five years.\ninformation about other Acts the EPA\nThe Board oversees the EPA’s strategic administers, and for information on the\ninitiatives through quarterly updates.", "impact": "High", "effort": "Low", "proof": "Evidence-backed", "beneficiaries": "APS staff / executives", "source": "annual-reports/2023-24.pdf", "implementation": [ "Pick one high-volume process or document family.", "Name an owner and baseline current volume, time, cost, and satisfaction.", "Run a 4-8 week pilot with clear before/after metrics.", "Publish lessons and decide whether to scale." ], "risks": [ "Privacy and data quality", "Change fatigue", "Unclear accountability", "Sensitive information leakage", "Inconsistent quality of generated drafts" ] }, { "entity_id": "S-TAS-025", "entity_name": "Environment Protection Authority", "folder_name": "Environment-Protection-Authority", "category": "Staff Productivity", "scale": "large", "title": "Department-wide knowledge and briefing platform", "idea": "Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.", 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